Customer Reviews for U-Haul Moving & Storage of Sherwood

5,557 reviews

8621 Warden Rd   Sherwood, AR 72120
(Kiehl Ave Ext 5 on Hwy 167)

(501) 835-3564

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(501) 835-3564

8621 Warden Rd
Sherwood, AR 72120
(Kiehl Ave Ext 5 on Hwy 167)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The Assistant Manger Veronica belittled me. When I told her it was not my responsibility to park the trailer I rented.

Timothy K. 
Rating:
4.0

Appointment punctuality wasn't the greatest— I had a 3:00 appt that didn't get started until 3:30 due to the previous one. Maybe they were just understaffed, but I had a hard time finding an employee to let them know I was there for my appointment, ended up waiting at the front desk for a good 10 minutes. I noticed other customers having the same issue as me. That being said, they did a great job installing my hitch, and it was done in an hour, even though they quoted 90+ minutes. Overall would come here again, customer service just wasn't as great as what I hoped.

Lindsey B. 
Rating:
4.0

Customer did not leave a comment.

Jermaine A. 
Rating:
5.0

The cleanest, most customer friendly U-Haul I've been to!

Michael M. 
Rating:
5.0

Friendly staff and helpful

greg R. 
Rating:
5.0

Very nice people working there, good vibes

STEVEN H. 
Rating:
5.0

Sammy was an amazing help, very thorough, nice, and personable. There are two things: 1. When online, what I was quoted would have been so nice. It was 20 more than quote; and 2. Furniture dolly that I reserved, I wish was there for me to use. It was most needed. Overall it was easy, fast, and accommodating for the most part.

Toni R. 
Rating:
4.0

The gear shift of track, can't disengage the tow/haul switch

keith J. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Easy drop off

Jacob C. 
Rating:
5.0

We will be using this facility in the future to finish out our move. Great facility and people.

Ashley D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
4.0

Better communication with your worlds

Maggie S. 
Rating:
5.0

Very friendly staff. Easy check in and return.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

Tammy R. 
Rating:
5.0

Easy and quick pickup and easy turn in.

Juan R. 
Rating:
1.0

Was not happy uhaul over heated ran me day behind I was charged for day that I was setting in side of road !!!

LEEANN V. 
Rating:
5.0

Customer did not leave a comment.

Roosevelt G.  |  Overall Experience 
Rating:
5.0

Staff was very friendly!

Patrick P. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Cristine W. 
Rating:
5.0

Mr.Ray is the best with people and seems to run this store above a 5star rating..

Theresa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia H.  |  Overall Experience 
Rating:
5.0

The truck was dirty on the inside of the cab. The sensors were saying it needs tire repair. That was something to worry about. But other than that it was fine

Cynthia H. 
Rating:
5.0

Not sure

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
3.0

Workers should pay more attention to the equipment. After arriving at the hotel where my vehicle to be towed was located I noticed the emergency brake lever was in the don't tow position or emergency brake activated position. After being re-routed to 3 different people at U-haul I was finally instructed how to move the lever into the tow Ok position.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
2.0

Customer did not leave a comment.

Johnathan M. 
Rating:
5.0

Customer did not leave a comment.

Danielle D. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

I have rented many times over the years U-Haul's and this was the best overall experience. No issues with picking up, great attitudes during the whole process. Quick to get me moving and quick to process return. Very good location to rent from.

ROBERT J. 
Rating:
5.0

I rent several a year and it's always a great experience.

Larry J. 
Rating:
5.0

Customer did not leave a comment.

Jermaine A. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

The employees at this facility are exemplary. The Derdens, who are the managers, have gone above and beyond to make my experience smooth over the past five years. This was my second time using this facility, and I will not hesitate to use it or recommend it to others in the future. The man at the Albert Pike facility in Hot Springs was also kind and helpful.

cynthia t.  |  Overall Experience 
Rating:
5.0

Nothing. Everything was amazing. While I was checking out the windows on the truck was getting washed. The truck itself was so clean and up to date. The gentlemen in the inside where amazing and fast.

Jessica R. 
Rating:
4.0

Did not have the size truck we asked for.

Irene F. 
Rating:
4.0

My estimate was based on the wrong parts for my vehicle. But other than that everything was corrected and very professional.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Bert E. 
Rating:
5.0

Thank you, Sammy for coming out before the store was open and taking the trailer off for me!! What a great help to me. Thanks Ray for having such a great employee!

Jason K. 
Rating:
5.0

Keep providing Great service to your customers! Continue to work on improving the company. Thanks, Terrence Francis

Terrence F. 
Rating:
5.0

All your staff helped me from start to finish…. Friendly and helpful.. THANK YOU

Sheila B. 
Rating:
5.0

Nothing the service and personal were very helpful and considerate

DAVID M. 
Rating:
5.0

Nothing, Ray is professional and fair and also offered suggestions and other tips . I highly recommend his UHaul.

Theresa K. 
Rating:
5.0

Customer did not leave a comment.

Melody W. 
Rating:
5.0

Customer did not leave a comment.

karla M. 
Rating:
5.0

Customer did not leave a comment.

EUDORA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eudora B. 
Rating:
5.0

Truck was very clean, handled nice on the trip. Very pleased with the truck.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

dwight L. 
Rating:
5.0

Great experience very helpful and friendly.

Katrina W. 
Rating:
5.0

Customer did not leave a comment.

Tucker S. 
Rating:
5.0

This is the first time I've rented from this location, and I have to say, the entire experience was excellent! Picking up the trailer was quick and easy, as was the return process. This will be my "Go-To" location from now on!!

James S. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH T. 
Rating:
5.0

They were fast and professional and knew exactly what I wanted.

jane H. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

trevor R. 
Rating:
4.0

I reserved a 15' truck but upon arrival it seems the vehicle had failed some regulations. (the previous renter was hard on the brakes and they needed repairing) The employee offered me a 20' truck and luckily I needed that extra space.. They were very accommodating and over all great service!! I recommend Sherwood, AR

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Makahalia V. 
Rating:
5.0

Customer did not leave a comment.

Alida K. 
Rating:
5.0

They really knew what they were doing!

Bobby K. 
Rating:
1.0

The dolly wasn't maintained and the uhaul employee did not secure the 2023 Toyota Camry properly, resulting in damage to the vehicle, and delays for us arriving to our destination on time.

Renee L. 
Rating:
5.0

The guy that checked in our return equipment was very friendly and accommodating.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Crystal G. 
Rating:
3.0

The person who served us was not into doing his job. I have done business with this particular place of business and was very satisfied with the service. But not this time

scot S. 
Rating:
5.0

Customer did not leave a comment.

Nickey D. 
Rating:
5.0

Everything was good

Ruben F. 
Rating:
5.0

Ben has consistently provided outstanding service and great leadership attitude over the six years I have known him!!! Excellent work!!! Thank you all 👍🏻

Randall S. 
Rating:
5.0

The Best Service is Self Service I say!

Ray D. 
Rating:
5.0

Always good service

ROLAND C. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
2.0

Cargo door was jacked up at the cable spool making it difficult to open & close the door. After 20 minutes of working on it, was able to get it closed for transport of items however it wouldn't close again when returning truck to location. Mentioned it to the rep but got no response to it. No apology, no discount, NOTHING. I've used UHAUL for years but this experience was the worst.

Jana C. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Very professional, polite and quick services. When I need UHaul this is where I'll come. Thanks

Gwen G. 
Rating:
5.0

Customer did not leave a comment.

Stephen O. 
Rating:
5.0

Everything was exelent thanks 😊

jose C. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

More equipment available for one way.

Herbert S. 
Rating:
4.0

Customer did not leave a comment.

Sonia C. 
Rating:
4.0

Customer did not leave a comment.

Lori J. 
Rating:
3.0

Customer did not leave a comment.

ebony k.  |  Overall Experience 
Rating:
5.0

Keep providing the excellent customer service! This is a clean facility and many employees are available to assist. Glad I discovered this location. It is now my go-to U-Haul place.

Sonya E. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
5.0

All the people were very courteous and explained everything completely. This is the second time I've rented this month and will come back again this year Thank you all.

Pamala M. 
Rating:
4.0

Customer did not leave a comment.

barron S. 
Rating:
5.0

Customer did not leave a comment.

Heidi B. 
Rating:
5.0

Nothing . The employees are friendly and helpful at this location . The best !

Linda M. 
Rating:
5.0

No need to improve anything at this location . Super fast and friendly service is always what you receive at the Sherwood UHaul location.

Kimberly M. 
Rating:
5.0

Nothing , it was perfect Thx a bunch

billy M. 
Rating:
5.0

The staff are great. Keep up the good work.

JEANETTE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

daryl B. 
Rating:
5.0

Nothing, employees were helpful

FLOYD K. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
2.0

The guy that rented me the storage was very rude and unprofessional, didn’t like the fact that when I ask him for the sizes of the units and he pointed me in a direction so Rudely, didn’t explain anything and almost let me leave without my paperwork . It’s always like this when I need a storage (rude) his energy drink was way more important than me

LATORIA C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sonja P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Z. 
Rating:
5.0

They were very kind at this location! I had no idea what I was doing, but they walked me through everything. They were also able to easily attach the trailer to my truck, and made sure it was very secure. We had no trouble packing it or driving with it. Thank you!

Bailey B. 
Rating:
5.0

thank you for your wonderful service

LISA S.  |  Overall Experience 
Rating:
5.0

Nothing

Luetisha W. 
Rating:
3.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Cecil M. 
Rating:
3.0

Lots of trash in the parking lots

Jeremiah F. 
Rating:
5.0

Very helpful and professional

Mark S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Joyce S.  |  First Impressions 
Rating:
5.0

Nice, and friendly

TRACY N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane B.  |  First Impressions 
Rating:
5.0

The entire staff is very helpful and professional.

Sightpath M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly H.  |  Overall Experience 
Rating:
4.0

I am a return customer. That speaks volumes for me.

pauline d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN L.  |  Overall Experience 
Rating:
5.0

Thank You!

Elesha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamia R.  |  First Impressions 
Rating:
5.0

Staff was able to assist me with any issues regarding my storage unit. Polite and helpful

rachel l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALLYE G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Markia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenetta J.  |  Overall Experience 
Rating:
5.0

They served us well for 5 years.

sharon h.  |  Overall Experience 
Rating:
4.0

The only thing that I was disappointed in was that I reserved the largest storage unit when I reserved my uhaul and when I went to get it, they didn't have any more larger storage. Therefore, causing me to have to get 2 storages and pay 2 monthly prices in which was totally unfair.

Shonda W.  |  First Impressions 
Rating:
5.0

Using u-haul is a wonderful

Teresa W.  |  First Impressions 
Rating:
5.0

Thanks bringing U-Haul in the morning

billy h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica k.  |  First Impressions 
Rating:
2.0

Your lack of notice is beyond unbelievable. The fact that you don’t give payment notification or reminders but will send notice of a late payment is beyond me. For that reason I will never use this you have facility for storage ever again.

james w.  |  Overall Experience 
Rating:
4.0

It was clean and well lit

LINDSEY W.  |  Overall Experience 
Rating:
2.0

Guy named Michael Cunningham was very disrespectful

Shelby T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATSY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUZZETTE S.  |  Overall Experience 
Rating:
5.0

Everyone was great, very good experience

Crystal H.  |  Overall Experience 
Rating:
5.0

Everything was great and easy each and every time I was there. If I needed assistance someone was always there with a smile on their face.

tracey w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tavyan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennette h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tristn R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mellisa w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C.  |  Overall Experience 
Rating:
5.0

Wonderful experience.

Kenneth H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERI L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

saloria f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERRY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALESHIA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

emma d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika H.  |  First Impressions 
Rating:
1.0

Overcharged more than 24 hours to reimburse send me an overdraft with my bank created another problem for me thanks a lot you home I'm using the storage also goes wrong since I'm not giving a good review thank you guys

demetrice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lonna G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gabrielle D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUPERTO (kincade) S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PORCIA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marshawn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENDA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY R.  |  Overall Experience 
Rating:
5.0

It helped my son and i get our things stored until we found a place. Thank u so much.

Erica W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raven j.  |  Overall Experience 
Rating:
5.0

They help me out alot

rose D.  |  Overall Experience 
Rating:
4.0

Thanks for working with me!

Andrew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  First Impressions 
Rating:
1.0

Too expensive. They gave me the wrong storage unit already being use and not to mention that there was a rat in the store can't wait to get my things out ASAP

YAJAIRA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS H.  |  First Impressions 
Rating:
5.0

Received a bad storage but they quickly changed it out for me.

Maxine A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mellisa w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

I really enjoyed talking to your employees quite characters in Sherwood, Arkansas.

Viola K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaquela a.  |  Overall Experience 
Rating:
4.0

I have had storages there for years and I have not one complaint. The staff has always been accommodating to my needs with pleasant/helpful dispositions. I’m having a WONDERFUL storage experience at this facility!🥰

angela b.  |  First Impressions 
Rating:
5.0

I had a great experience.

ALEXIS H.  |  First Impressions 
Rating:
5.0

I highly recommend this facility to anyone for long and short term storage needs.

Pauline D.  |  Overall Experience 
Rating:
5.0

Sherwood Storage is good Storage and rental place to do business.

QUINTON K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jacob d.  |  First Impressions 
Rating:
5.0

They're doing a great job everything's been a okay with me

THOMAS H.  |  Overall Experience 
Rating:
5.0

Great place. Terrific staff.

Sheryl S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget B.  |  Overall Experience 
Rating:
3.0

Way too expensive.

JESSE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eli W.  |  Overall Experience 
Rating:
5.0

Ray Derden is an excellent manager!

Constance D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

lennie m.  |  Overall Experience 
Rating:
4.0

I moved out on October 31 2021 not Nov. 10th

cheryl y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katarshik E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Virginia T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHNNY W.  |  Overall Experience 
Rating:
5.0

Everything about rental relationship was exceptional.

PAMELA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathy B.  |  First Impressions 
Rating:
5.0

The staff was very friendly and units was very affordable

Sonja b.  |  Overall Experience 
Rating: