Very professional and helpful associate.
Daniel H.Customer Reviews for U-Haul Moving & Storage of Sherwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not one thing
LOWELL H.Great service. Knowledgeable and professional staff.
JOHN B.Well the only thing is I was charged the day I got truck then I had t ok pay more when I got back, then I was not supposed to bring truck back by 4 PM they called me at 8 telling me I was supposed to have truck back by8 am , then I had to cut my trip short because they needed the truck back
STEPHANIE C.Returning the truck took two minutes. It was quick and easy!
Thomas E.I reserved a 20' truck, appliance dolly, and furniture dolly and paid. I was then told they didn't have any dollies and asked if they could find at least an appliance dolly for me since I already reserved it and it was confirmed. The lady wasn't helpful and I had to call around to find one myself which I was double charged for. I went to pickup the truck and it was a 26' truck. I was on a time crunch moving out of state so I had to hurry and leave but I didn't reserve that so my total was incorrect. The lady was unprofessional and made this experience horrible. I've had three bad experiences with uhaul in this area and won't be doing business with them anymore. It's always a hassle when moving is already stressful.
halle T.A/C quit working and the unit constantly smelled of gas but the owner was great to work with.
Donald M.The trailer was not inspected before it left, and road side assistance was no help. I spent way more money then I needed, and had to air the tire up on the trailer all the way to my new location. It was a very bad time with u haul.
PAYTON P.No suggestions at this time.
MICHAEL M.The Sherwood location was very helpful. However my original reservation was at Kanis road in Little Rock, Arkansas. That was the worst experience I've ever had with any company in my life. I arrived and was greeted by the only person in the store who was standing outside vaping (which was also the case when I rented from this location in February). I was late for my reservation, and they rented out my truck to someone else. I understand the need to rent out trucks, but it is extremely disappointing that I didn't get a courtesy call asking if I was going to make it there before they rented out the truck to someone else. I had reserved the truck for four days. The first thing Chris (who somehow made it to manager of this store) said is that the website shouldn't have let me reserve a truck that long. Instead of trying to help me find another location, he argued with me and said I was late, and that there were thousands of people in Little Rock trying to move right now. I asked how many days he could rent a truck to me, and he said two days. I asked if him could bring the truck back in two days, and rent a different truck, even if it was a smaller one. He said, “I'm not doing that.†I asked why, and he said “you were late, and there are thousands of people in Little Rock trying to move right now.†I asked him to show me where in the terms and conditions it says that my reservation was cancelled if I was late, he said he didn't know, but that no one ever reads terms and conditions. (It's not there by the way...I called customer service and they told me that is a local store policy). He then called someone else who treated me as poorly as he had. They seemed to take pride in “being rightâ€, rather than trying to help me. They finally found me a truck in Sherwood...where I had a great experience. However, I had to basically beg them to do that...no one was going to proactively try to help me. The title of the email I received said my opinion matters...please prove that by calling me to make this right. If I don't receive a call, I'll assume that you don't care that the kanis road location treats customers like trash. I'm sure Chris won't even hear about this, and will continue to argue with customers and treat them like they are garbage. It won't matter though because people will always need trucks, and uhaul will be there to provide those trucks. However, I'll never rent from you again, and I'll do my best to warn others about the horrible experience I had with you all so they don't either. Hope to hear from someone who is over the kanis road location soon...but not holding my breath on that... Brian 5018310390
BRIAN H.One of the employees had a horrible attitude towards me and others. Very rude no matter the questions asked. The truck I drive had numerous trouble lights on. Engine light, gas cap light etc. cab smelled awful too.
DALE K.We had a small issue with the appliance dolly, but didn't realize it until we went to use it, we were able to make it work. The team in Sherwood took care of all my needs.
Christopher W.I was happy with the contract I entered into online but changed it for an extra 24 hours at the store. I didn't read the thing and ended up being charged $50 plus for a rental I thought was going to be less than $15 a day. In the past I have always rented a van. I should have rented a van instead of a trailer but I paid this location to put a hitch on my SUV because I thought renting a trailer several times a year would be less expensive. It turns out I was wrong and not being able to see around the trailer is very stressful. Also, people who made appointments on line shouldn't have to stand in a line at the desk. There should be a way to pick up something like a trailer and pay electronically during the pandemic. I'm over 60 and had hoped everything would be handled outside.
Tamathy W.I reserved a 5x9 trailer to move washer and dryer and also reserved a appliance dolly at the same time a week before I needed the dolly and trailer, the trailer was there to pickup but the dolly was not , i was told i would have to go to another location to get the dolly which i did not do, young lady was not apologetic at all. This was like a seinfeld episode, can take a reservation but could not hold the reservation.
JOHN H.El velocimetro me marco muchas mas millas de lo que recorri, en mis records me marco 130 millas por todo el uso, y la camioneta me marco 178. Deberian de revisarlas, porq eso se llama robo
Christian B.Quickly took care of us.
susanna P.Easy dropoff process. However, I never received the final receipt by email as I was told.
HICKEY H.I was deceived and over, 200.00 dollars was stolen from me. And neither location will take responsibility to refund my money.
KENNETH K.Nothing. Couldn't have been better. I was well pleased.
THEA T.Been using this location for years. Good people and good service. Dependable as well.
DIANNE H.None Great Customer Service
TAMEKA W.My transaction was easy, fast and exactly what I required. I will definitely use them again, if I ever need to move again.
Sonja K. | First ImpressionsThe rental van was totally nasty and a lot of hair on the seats and it smelled. When I returned it i told the agent she tells me it was cleaned. The seats were so nasty and full of hair. I asked for plastic to cover them.. I reported the (check tire light on) I was told they knew it was on. Due COVID-19 some sanitizing should have been done.
PAMELA C.I really appreciate everything that you guys did for me and I will refer anybody to you guys you are the best and thanks for the best manager that y'all have there he's awesome bless his heart he's a good man thank you so much I appreciate it.
RICHARD M. | Overall ExperienceAlways outstanding.
RICHARD C.Service was a bit slow but overall everyone was nice and had great customer service.
ROBERT W.I was charged for damages to truck that I did not occur. I DID not cause any damage. Maybe done on lot after I left?? Please call me !! 870 2084280!!
KERRY C.I made reservations for a indoor climate control unit only to find out that my reservations where not put in the system so with that being sad I was not given the unit I asked for because they were none available.
Andrew G. | First ImpressionsEverything good
CARMEN MARIA M.Check in and check out was fast on such a busy Saturday. This is the only place I'll go to rent a U-Haul!
KIMBERLY D.Have the said equipment ready for the customer on arrival, not making the customer wait for 2 hrs
RONALD M.The service is always Professional, Prompt, Friendly always and I love to do business with them.
WAYNE D.Doing well
THOMAS H.Jason, Brandon and the whole he-haw gang were awesome! I was buying gas next door and got stuck on the ice. They were all willing to come next door and help me get the truck unstuck and moving again. Veronica and Mya were really sweet and they offered to drive truck next door after the ice thaws. The folks at this location are always willing to go over and beyond to help the customer.
COLT C.Nothing everything is great
THOMAS H.Christopher was great
SCOTT W.If moving is involved use U-Haul
SONYA S.Wore no masks during national pandemic. Did not help me put appliance dolly in cargo trailer. Did not show me how to open the back door of the cargo trailer. The particular cargo trailer I rented appeared to be the oldest on the lot.
GINGER K.The staff was friendly and knowledgeable and got me in out and on my way in minutes. Definitely will use this location again
CHRISTOPHER B.Check equipment good upon pickup. Running lights were not functioning and right rear tire was low, and worn bad on outside.
John B.Nothing
THOMAS H.Nothing just keep up the good work
Thomas H.Great customer service!
Jermey N.Provide exemplary customer service; if a customer has an issue, attempt to resolve it. Don't tell a customer they should have taken a picture when the problem was address with the sales associate before pulling off the lot.
Tamisha D.I didn't receive the rest of my money
KERZEL W.It would have been easier if the truck was out and ready for pick up at the pick up time. We had to go in and it took longer than we expected.
shelley M.The brake line had a small hole in it and the installation at the fitting was chaffing. I did not notice it until I had the trailer loaded. This was second trailer I personally rented from that location in three weeks. No issue with first one. Last thing anyone needs or want is the equipment to break down due to lack of inspection or maintenance.
BRIAN D.I never got to use the equipment. The car did not fit as I was told it would. When I mentioned that it didn't work, the representative said “oh okay†and did not seem to care that I was advised incorrectly.
MATTHEW F.They explained to me that the Little Rock location ripped me off.
LAJOY M.The U-Haul employees were top notch and easy to deal with!
TERESA B.Third time in a row I had a vehicle that needed to have the right turn signal replaced. I was pulled over and gave a warning by the police for failure to signal.
Arlis H.Was satisfied with uhaul.. June the delivery driver is top notch... Drop off and pick was fast ... She was very attentive and careful of off loading n pick up...
Kenneth W.My Ray was always nice! Thanks for keeping my items safe while I needed you all the most! Happy New Year and God bless!!!
Brandey C. | Overall ExperienceThe vehicles brakes were very squeaky!
Rosalee C.Very Helpful, friendly attitude, if all businesses had personnel like this site had that day, life would be a lot less stressful. Keep up the good work.
jimmy C.More people at the checkout
jon R.Nothing. Good job.
BARRY C.Some stuff came up missing and there was nothing that could be done . The manager was. Joke do not use this place
Natisha J. | Overall ExperienceI wasn't certain exactly what size unit I needed and ended up having to change. Brooke and another young lady (didn't get her name) were both super helpful and made it very easy to make the changes I needed to make.
Misty S. | First ImpressionsThe staff was wonderful but, I saw roaches in the storages!
Olanda R. | Overall ExperienceI would use them again if I needed too.
DORINDA M. | Overall ExperienceCustomer service was excellent
Arthonia w. | First ImpressionsThe people working there were very helpful: both pleasant and patient. If I ever need a storage facility again, won't go anywhere else.
harold h. | First ImpressionsBrooke was really nice and helpful. Ray is always fantastic and has a great attitude. Simply because of how this store runs no matter if have to move or store equipment they are my got to place for when we are around Little Rock.
Susie S. | First ImpressionsYou guys were great, especially with this covid pandemic, you worked with me on my storage payment, greatly appreciate all you have done for me.
donald c. | Overall Experiencethey were very polite and very professional and they was very courtesy i would reccommend them to every one that i know and come in contact with.
johnnie j. | Overall ExperienceI love how everyone was so easy to work with and always answered my questions! Thank you so much for all of your help! - Kayla W.
Kayla W. | Overall ExperienceN/A
gloria h. | Overall ExperienceAwesome customer service
Carlen S. | First ImpressionsI’ve used this location several times in the past for a variety of equipment and so when I needed a small storage unit they were the natural choice. I strongly recommend Uhaul of Sherwood.
richard m. | Overall ExperienceI was very pleased with the ease of access and the cleanliness of the building. If I need to use a storage building again I will use this location
MEARL H. | Overall ExperienceBrooke Rankin goes out of her way to help customers.
Lisa D. | Overall ExperienceIf I could give more than 5 stars I would. Owner was very helpful. I received EXCELLENT Service & would definitely recommend the Sherwood AR Location. Thank you for Ray for making a difference
Jennifer W. | First ImpressionsGreat service wonderful staff!!!
Jimmy W. | Overall ExperienceVery polite service and Nice Staff
tyese l. | First ImpressionsVery good service
Jimmy W. | First ImpressionsThey was friendly and clean!
Brenda R. | Overall Experienceten outta ten :)
Violet C. | Overall ExperienceCustomer service was outstanding and the location was neat and clean.
Teneka K. | First ImpressionsThe truck was a little hard to start and sometimes I felt it might not start.
Don V. | Overall ExperienceExcellent customer service through my whole moving experience! Will always be my go to for affordable & convenient moving!
Briana M. | First ImpressionsThe move went very well. The truck was ready as promised.
Stephen H. | First ImpressionsWell they did a good job!
Brenda R. | Overall ExperienceWell the did a good job!
Brenda R. | First ImpressionsMy experience was pleasant. I would definitely use again.
yolanda h. | Overall ExperienceThe only problem I had was that my storage was on auto pay , but one month the payment didn’t process because of unknown reason and yes the money was in the account and they charged me a 30.00 late fe
joey m. | Overall ExperienceOutstanding
john e. | First ImpressionsAwesome job
lakisha s. | First ImpressionsGood storage facility!
MIKE M. | Overall ExperienceU-Haul Moving and Storage was very accommodating and customer friendly. Very helpful !
Pamela k. | Overall ExperienceOur unit was climate controlled and it was always nice and clean in there but we finally got our shed at our house fixed up so now we can use it but I would highly recommend yall to everyone
Jason J. | Overall ExperienceStaff is very friendly and nice. They know what they are doing and are very friendly and outgoing.
Molly R. | Overall ExperienceToo expensive for a storage unit Imo... It was a good deal to be included into the move to get 1 month free but at $140 a month it's definitely overpriced by about double... Good unit tho
Brad E. | Overall ExperienceStaff was friendly and helpful.
yolanda h. | First ImpressionsGreat
Malik W. | Overall ExperienceGreat 4 years
TAHLIA r. | Overall ExperienceGreat facility. Staff very knowledgeable and friendly.
Molly R. | First ImpressionsVery good service.
freda w. | First ImpressionsNone
schirmaine m. | First ImpressionsVery friendly, efficien, clean and fast!
john m. | First ImpressionsTheir services are wonderful!
Rhonda S. | First ImpressionsStore was clean and staff was helpful and courteous. I have used many U-Hauls over the years but this was the best to date.
Robert B. | First ImpressionsThe staff was very helpful and my unit was perfect for keeping my items.
Elatisha B. | Overall ExperienceMoving is very stressful but Manager Ray and team went out of their way to help with every step! I have not had a better experience with any company in my lifetime! Ray runs a superb business!
Brent G. | First ImpressionsIt was great
Pattie D. | First ImpressionsRay’s customer service skills are exceptional!
DEBORAH W. | Overall ExperienceUhaul went above and beyond. They are where I will go from now on.
MIKE M. | First ImpressionsThis was the best customer service I have received in a long time. The employees were very attentive and they answered all my questions. I was able to come in at look at the available storages.
cheri p. | First ImpressionsUhaul was very helpful with the two storage building n the rental truck great team work.
debra j. | Overall ExperienceExcellent customer service
kenneth c. | First ImpressionsYou all are the best!!!
Phebe W. | Overall ExperienceThey were very helpful and courteous...😊
sherry b. | First ImpressionsGreat will rent again
Jennifer P. | Overall Experiencegood people
Harry C. | Overall ExperienceFantastic job by everyone
Elatisha B. | First ImpressionsGreat service. Thank you!
allisha s. | Overall ExperienceThe service and staff were great.. The price is way too high.
Debra T. | Overall ExperienceVery professional staff
cornell w. | First ImpressionsCx
diane g. | First ImpressionsEmployees were friendly and helpful.
Clark S. | Overall ExperienceVery nice & very helpful- they took care of everything 👍
Debra S. | Overall ExperienceOnly had one problem in the start of service. I thought was signed for auto pay and was late because I wasn't.The person I talked to on phone helped me and got it resolved right away. Other than that
Donna M. | Overall ExperienceAlthough this was a Bitter Sweet Situation and my Storage got Auctioned off due to the lack of funds and being in a Very unfortunate situation, Ray and Jason handled me With a lot of dignity & Respect
stephanie s. | Overall ExperienceNone
John and Brenda H. | Overall ExperienceThe Manager of this Sherwood location showed outstanding customer service in dealing with customers. He understands the objective of people and reached out to go far and beyond his duties to assist.
JEANENE G. | Overall ExperienceGreat experience. Appreciate the carts available for moving things in and out. Really liked the climte control in this summer heat and humidity. Office staff was pleasant and helpful.
Richard D. | Overall ExperienceThis uhaul place was very nice and easy to deal with and helpful. Mr. Ray the manager was understanding and willing to help. I use this location for all my storage and moving needs.
Tamara S. | Overall ExperienceThank you all for your kindness for me moving to a new area.
Vicky B. | Overall ExperienceNice facility, nice friendly atmosphere.
carl e. | Overall Experience