Very professional and helpful associate.Daniel H.
Customer Reviews for U-Haul Moving & Storage of Sherwood
Sherwood, AR 72120
(Kiehl Ave Ext Hwy 167)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not one thingLOWELL H.
Customer did not leave a comment.KHARY M.
Great service. Knowledgeable and professional staff.JOHN B.
Customer did not leave a comment.QUANISHA B.
Customer did not leave a comment.ALESIA A.
Customer did not leave a comment.JOYCE D.
Customer did not leave a comment.JIMMY M.
Well the only thing is I was charged the day I got truck then I had t ok pay more when I got back, then I was not supposed to bring truck back by 4 PM they called me at 8 telling me I was supposed to have truck back by8 am , then I had to cut my trip short because they needed the truck backSTEPHANIE C.
Customer did not leave a comment.LACONSTANCE H.
Returning the truck took two minutes. It was quick and easy!Thomas E.
I reserved a 20' truck, appliance dolly, and furniture dolly and paid. I was then told they didn't have any dollies and asked if they could find at least an appliance dolly for me since I already reserved it and it was confirmed. The lady wasn't helpful and I had to call around to find one myself which I was double charged for. I went to pickup the truck and it was a 26' truck. I was on a time crunch moving out of state so I had to hurry and leave but I didn't reserve that so my total was incorrect. The lady was unprofessional and made this experience horrible. I've had three bad experiences with uhaul in this area and won't be doing business with them anymore. It's always a hassle when moving is already stressful.halle T.
Customer did not leave a comment.LINDA B.
A/C quit working and the unit constantly smelled of gas but the owner was great to work with.Donald M.
Customer did not leave a comment.Andrea B.
The trailer was not inspected before it left, and road side assistance was no help. I spent way more money then I needed, and had to air the tire up on the trailer all the way to my new location. It was a very bad time with u haul.PAYTON P.
No suggestions at this time.MICHAEL M.
The Sherwood location was very helpful. However my original reservation was at Kanis road in Little Rock, Arkansas. That was the worst experience I've ever had with any company in my life. I arrived and was greeted by the only person in the store who was standing outside vaping (which was also the case when I rented from this location in February). I was late for my reservation, and they rented out my truck to someone else. I understand the need to rent out trucks, but it is extremely disappointing that I didn't get a courtesy call asking if I was going to make it there before they rented out the truck to someone else. I had reserved the truck for four days. The first thing Chris (who somehow made it to manager of this store) said is that the website shouldn't have let me reserve a truck that long. Instead of trying to help me find another location, he argued with me and said I was late, and that there were thousands of people in Little Rock trying to move right now. I asked how many days he could rent a truck to me, and he said two days. I asked if him could bring the truck back in two days, and rent a different truck, even if it was a smaller one. He said, â€œI'm not doing that.â€ I asked why, and he said â€œyou were late, and there are thousands of people in Little Rock trying to move right now.â€ I asked him to show me where in the terms and conditions it says that my reservation was cancelled if I was late, he said he didn't know, but that no one ever reads terms and conditions. (It's not there by the way...I called customer service and they told me that is a local store policy). He then called someone else who treated me as poorly as he had. They seemed to take pride in â€œbeing rightâ€, rather than trying to help me. They finally found me a truck in Sherwood...where I had a great experience. However, I had to basically beg them to do that...no one was going to proactively try to help me. The title of the email I received said my opinion matters...please prove that by calling me to make this right. If I don't receive a call, I'll assume that you don't care that the kanis road location treats customers like trash. I'm sure Chris won't even hear about this, and will continue to argue with customers and treat them like they are garbage. It won't matter though because people will always need trucks, and uhaul will be there to provide those trucks. However, I'll never rent from you again, and I'll do my best to warn others about the horrible experience I had with you all so they don't either. Hope to hear from someone who is over the kanis road location soon...but not holding my breath on that... Brian 5018310390BRIAN H.
Customer did not leave a comment.Jeffrey W.
Customer did not leave a comment.Kurt G.
One of the employees had a horrible attitude towards me and others. Very rude no matter the questions asked. The truck I drive had numerous trouble lights on. Engine light, gas cap light etc. cab smelled awful too.DALE K.
We had a small issue with the appliance dolly, but didn't realize it until we went to use it, we were able to make it work. The team in Sherwood took care of all my needs.Christopher W.
I was happy with the contract I entered into online but changed it for an extra 24 hours at the store. I didn't read the thing and ended up being charged $50 plus for a rental I thought was going to be less than $15 a day. In the past I have always rented a van. I should have rented a van instead of a trailer but I paid this location to put a hitch on my SUV because I thought renting a trailer several times a year would be less expensive. It turns out I was wrong and not being able to see around the trailer is very stressful. Also, people who made appointments on line shouldn't have to stand in a line at the desk. There should be a way to pick up something like a trailer and pay electronically during the pandemic. I'm over 60 and had hoped everything would be handled outside.Tamathy W.
I reserved a 5x9 trailer to move washer and dryer and also reserved a appliance dolly at the same time a week before I needed the dolly and trailer, the trailer was there to pickup but the dolly was not , i was told i would have to go to another location to get the dolly which i did not do, young lady was not apologetic at all. This was like a seinfeld episode, can take a reservation but could not hold the reservation.JOHN H.
El velocimetro me marco muchas mas millas de lo que recorri, en mis records me marco 130 millas por todo el uso, y la camioneta me marco 178. Deberian de revisarlas, porq eso se llama roboChristian B.
Customer did not leave a comment.BLAINE V.
Customer did not leave a comment.MICHAEL H.
Quickly took care of us.susanna P.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.GAYLE R. | First Impressions
Easy dropoff process. However, I never received the final receipt by email as I was told.HICKEY H.
Customer did not leave a comment.MELNA E.
Customer did not leave a comment.ALVERTIS H.
Customer did not leave a comment.CEDRIC H.
Customer did not leave a comment.CHASITY G.
Customer did not leave a comment.JACK B.
Customer did not leave a comment.Siefus P.
Customer did not leave a comment.charlotte B.
I was deceived and over, 200.00 dollars was stolen from me. And neither location will take responsibility to refund my money.KENNETH K.
Customer did not leave a comment.Paul H.
Nothing. Couldn't have been better. I was well pleased.THEA T.
Been using this location for years. Good people and good service. Dependable as well.DIANNE H.
Customer did not leave a comment.GERALD D.
None Great Customer ServiceTAMEKA W.
My transaction was easy, fast and exactly what I required. I will definitely use them again, if I ever need to move again.Sonja K. | First Impressions
The rental van was totally nasty and a lot of hair on the seats and it smelled. When I returned it i told the agent she tells me it was cleaned. The seats were so nasty and full of hair. I asked for plastic to cover them.. I reported the (check tire light on) I was told they knew it was on. Due COVID-19 some sanitizing should have been done.PAMELA C.
I really appreciate everything that you guys did for me and I will refer anybody to you guys you are the best and thanks for the best manager that y'all have there he's awesome bless his heart he's a good man thank you so much I appreciate it.RICHARD M. | Overall Experience
Always outstanding.RICHARD C.
Service was a bit slow but overall everyone was nice and had great customer service.ROBERT W.
Customer did not leave a comment.JOSHUA H.
I was charged for damages to truck that I did not occur. I DID not cause any damage. Maybe done on lot after I left?? Please call me !! 870 2084280!!KERRY C.
I made reservations for a indoor climate control unit only to find out that my reservations where not put in the system so with that being sad I was not given the unit I asked for because they were none available.Andrew G. | First Impressions
Everything goodCARMEN MARIA M.
Check in and check out was fast on such a busy Saturday. This is the only place I'll go to rent a U-Haul!KIMBERLY D.
Have the said equipment ready for the customer on arrival, not making the customer wait for 2 hrsRONALD M.
The service is always Professional, Prompt, Friendly always and I love to do business with them.WAYNE D.
Doing wellTHOMAS H.
Jason, Brandon and the whole he-haw gang were awesome! I was buying gas next door and got stuck on the ice. They were all willing to come next door and help me get the truck unstuck and moving again. Veronica and Mya were really sweet and they offered to drive truck next door after the ice thaws. The folks at this location are always willing to go over and beyond to help the customer.COLT C.
Nothing everything is greatTHOMAS H.
Customer did not leave a comment.DANIEL W.
Christopher was greatSCOTT W.
Customer did not leave a comment.Paul G.
If moving is involved use U-HaulSONYA S.
Customer did not leave a comment.Nicholas A.
Wore no masks during national pandemic. Did not help me put appliance dolly in cargo trailer. Did not show me how to open the back door of the cargo trailer. The particular cargo trailer I rented appeared to be the oldest on the lot.GINGER K.
Customer did not leave a comment.SHARLA N.
Customer did not leave a comment.QUINTON K.
Customer did not leave a comment.CARL C.
Customer did not leave a comment.PHILLIP F.
Customer did not leave a comment.PATSY W.
The staff was friendly and knowledgeable and got me in out and on my way in minutes. Definitely will use this location againCHRISTOPHER B.
Check equipment good upon pickup. Running lights were not functioning and right rear tire was low, and worn bad on outside.John B.
Customer did not leave a comment.Scott G.
Nothing just keep up the good workThomas H.
Customer did not leave a comment.Mary H. | Overall Experience
Great customer service!Jermey N.
Customer did not leave a comment.GAYLE R.
Provide exemplary customer service; if a customer has an issue, attempt to resolve it. Don't tell a customer they should have taken a picture when the problem was address with the sales associate before pulling off the lot.Tamisha D.
Customer did not leave a comment.Angela C.
Customer did not leave a comment.Latoria C. | Overall Experience
Customer did not leave a comment.PATRICK K.
Customer did not leave a comment.LATISHA M.
I didn't receive the rest of my moneyKERZEL W.
It would have been easier if the truck was out and ready for pick up at the pick up time. We had to go in and it took longer than we expected.shelley M.
The brake line had a small hole in it and the installation at the fitting was chaffing. I did not notice it until I had the trailer loaded. This was second trailer I personally rented from that location in three weeks. No issue with first one. Last thing anyone needs or want is the equipment to break down due to lack of inspection or maintenance.BRIAN D.
I never got to use the equipment. The car did not fit as I was told it would. When I mentioned that it didn't work, the representative said â€œoh okayâ€ and did not seem to care that I was advised incorrectly.MATTHEW F.
Customer did not leave a comment.KEVIN M.
They explained to me that the Little Rock location ripped me off.LAJOY M.
Customer did not leave a comment.Cassandra T.
Customer did not leave a comment.CYNTHIA T.
Customer did not leave a comment.Phillip W.
The U-Haul employees were top notch and easy to deal with!TERESA B.
Third time in a row I had a vehicle that needed to have the right turn signal replaced. I was pulled over and gave a warning by the police for failure to signal.Arlis H.
Customer did not leave a comment.thea T.
Customer did not leave a comment.PERRY M.
Was satisfied with uhaul.. June the delivery driver is top notch... Drop off and pick was fast ... She was very attentive and careful of off loading n pick up...Kenneth W.
My Ray was always nice! Thanks for keeping my items safe while I needed you all the most! Happy New Year and God bless!!!Brandey C. | Overall Experience
Customer did not leave a comment.TONIE C.
Customer did not leave a comment.DIANA M.
The vehicles brakes were very squeaky!Rosalee C.
Very Helpful, friendly attitude, if all businesses had personnel like this site had that day, life would be a lot less stressful. Keep up the good work.jimmy C.
Customer did not leave a comment.NICOLE S.
Customer did not leave a comment.Deborah W.
More people at the checkoutjon R.
Nothing. Good job.BARRY C.
Customer did not leave a comment.RHONDA A.
Customer did not leave a comment.Katrina H. | Overall Experience
Some stuff came up missing and there was nothing that could be done . The manager was. Joke do not use this placeNatisha J. | Overall Experience
Customer did not leave a comment.Wendy N. | Overall Experience
Customer did not leave a comment.Morgan S. | Overall Experience
Customer did not leave a comment.Veronica L. | First Impressions
Customer did not leave a comment.Ian M. | First Impressions
I wasn't certain exactly what size unit I needed and ended up having to change. Brooke and another young lady (didn't get her name) were both super helpful and made it very easy to make the changes I needed to make.Misty S. | First Impressions
Customer did not leave a comment.Natisha J. | First Impressions
Customer did not leave a comment.AUSTIN S. | First Impressions
The staff was wonderful but, I saw roaches in the storages!Olanda R. | Overall Experience
I would use them again if I needed too.DORINDA M. | Overall Experience
Customer did not leave a comment.harold h. | Overall Experience
Customer service was excellentArthonia w. | First Impressions
Customer did not leave a comment.Jodi A. | Overall Experience
The people working there were very helpful: both pleasant and patient. If I ever need a storage facility again, won't go anywhere else.harold h. | First Impressions
Brooke was really nice and helpful. Ray is always fantastic and has a great attitude. Simply because of how this store runs no matter if have to move or store equipment they are my got to place for when we are around Little Rock.Susie S. | First Impressions
Customer did not leave a comment.LUCILLE W. | Overall Experience
You guys were great, especially with this covid pandemic, you worked with me on my storage payment, greatly appreciate all you have done for me.donald c. | Overall Experience
they were very polite and very professional and they was very courtesy i would reccommend them to every one that i know and come in contact with.johnnie j. | Overall Experience
Customer did not leave a comment.Catrell B. | First Impressions
Customer did not leave a comment.Steven C. | First Impressions
Customer did not leave a comment.Elizabeth S. | Overall Experience
Customer did not leave a comment.Susie W. | First Impressions
Customer did not leave a comment.sharon h. | Overall Experience
I love how everyone was so easy to work with and always answered my questions! Thank you so much for all of your help! - Kayla W.Kayla W. | Overall Experience
Customer did not leave a comment.Ed C. | Overall Experience
N/Agloria h. | Overall Experience
Awesome customer serviceCarlen S. | First Impressions
I’ve used this location several times in the past for a variety of equipment and so when I needed a small storage unit they were the natural choice. I strongly recommend Uhaul of Sherwood.richard m. | Overall Experience
I was very pleased with the ease of access and the cleanliness of the building. If I need to use a storage building again I will use this locationMEARL H. | Overall Experience
Brooke Rankin goes out of her way to help customers.Lisa D. | Overall Experience
If I could give more than 5 stars I would. Owner was very helpful. I received EXCELLENT Service & would definitely recommend the Sherwood AR Location. Thank you for Ray for making a differenceJennifer W. | First Impressions
Great service wonderful staff!!!Jimmy W. | Overall Experience
Very polite service and Nice Stafftyese l. | First Impressions
Very good serviceJimmy W. | First Impressions
They was friendly and clean!Brenda R. | Overall Experience
ten outta ten :)Violet C. | Overall Experience
Customer service was outstanding and the location was neat and clean.Teneka K. | First Impressions
The truck was a little hard to start and sometimes I felt it might not start.Don V. | Overall Experience
Excellent customer service through my whole moving experience! Will always be my go to for affordable & convenient moving!Briana M. | First Impressions
The move went very well. The truck was ready as promised.Stephen H. | First Impressions
Well they did a good job!Brenda R. | Overall Experience
Well the did a good job!Brenda R. | First Impressions
My experience was pleasant. I would definitely use again.yolanda h. | Overall Experience
The only problem I had was that my storage was on auto pay , but one month the payment didn’t process because of unknown reason and yes the money was in the account and they charged me a 30.00 late fejoey m. | Overall Experience
Outstandingjohn e. | First Impressions
Awesome joblakisha s. | First Impressions
Good storage facility!MIKE M. | Overall Experience
U-Haul Moving and Storage was very accommodating and customer friendly. Very helpful !Pamela k. | Overall Experience
Our unit was climate controlled and it was always nice and clean in there but we finally got our shed at our house fixed up so now we can use it but I would highly recommend yall to everyoneJason J. | Overall Experience
Staff is very friendly and nice. They know what they are doing and are very friendly and outgoing.Molly R. | Overall Experience
Too expensive for a storage unit Imo... It was a good deal to be included into the move to get 1 month free but at $140 a month it's definitely overpriced by about double... Good unit thoBrad E. | Overall Experience
Staff was friendly and helpful.yolanda h. | First Impressions
GreatMalik W. | Overall Experience
Great 4 yearsTAHLIA r. | Overall Experience
Great facility. Staff very knowledgeable and friendly.Molly R. | First Impressions
Very good service.freda w. | First Impressions
Noneschirmaine m. | First Impressions
Very friendly, efficien, clean and fast!john m. | First Impressions
Their services are wonderful!Rhonda S. | First Impressions
Store was clean and staff was helpful and courteous. I have used many U-Hauls over the years but this was the best to date.Robert B. | First Impressions
The staff was very helpful and my unit was perfect for keeping my items.Elatisha B. | Overall Experience
Moving is very stressful but Manager Ray and team went out of their way to help with every step! I have not had a better experience with any company in my lifetime! Ray runs a superb business!Brent G. | First Impressions
It was greatPattie D. | First Impressions
Ray’s customer service skills are exceptional!DEBORAH W. | Overall Experience
Uhaul went above and beyond. They are where I will go from now on.MIKE M. | First Impressions
This was the best customer service I have received in a long time. The employees were very attentive and they answered all my questions. I was able to come in at look at the available storages.cheri p. | First Impressions
Uhaul was very helpful with the two storage building n the rental truck great team work.debra j. | Overall Experience
Excellent customer servicekenneth c. | First Impressions
You all are the best!!!Phebe W. | Overall Experience
They were very helpful and courteous...😊sherry b. | First Impressions
Great will rent againJennifer P. | Overall Experience
good peopleHarry C. | Overall Experience
Fantastic job by everyoneElatisha B. | First Impressions
Great service. Thank you!allisha s. | Overall Experience
The service and staff were great.. The price is way too high.Debra T. | Overall Experience
Very professional staffcornell w. | First Impressions
Cxdiane g. | First Impressions
Employees were friendly and helpful.Clark S. | Overall Experience
Very nice & very helpful- they took care of everything 👍Debra S. | Overall Experience
Only had one problem in the start of service. I thought was signed for auto pay and was late because I wasn't.The person I talked to on phone helped me and got it resolved right away. Other than thatDonna M. | Overall Experience
Although this was a Bitter Sweet Situation and my Storage got Auctioned off due to the lack of funds and being in a Very unfortunate situation, Ray and Jason handled me With a lot of dignity & Respectstephanie s. | Overall Experience
NoneJohn and Brenda H. | Overall Experience
The Manager of this Sherwood location showed outstanding customer service in dealing with customers. He understands the objective of people and reached out to go far and beyond his duties to assist.JEANENE G. | Overall Experience
Great experience. Appreciate the carts available for moving things in and out. Really liked the climte control in this summer heat and humidity. Office staff was pleasant and helpful.Richard D. | Overall Experience
This uhaul place was very nice and easy to deal with and helpful. Mr. Ray the manager was understanding and willing to help. I use this location for all my storage and moving needs.Tamara S. | Overall Experience
Thank you all for your kindness for me moving to a new area.Vicky B. | Overall Experience
Nice facility, nice friendly atmosphere.carl e. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!