The Assistant Manger Veronica belittled me. When I told her it was not my responsibility to park the trailer I rented.
Timothy K.Customer Reviews for U-Haul Moving & Storage of Sherwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Appointment punctuality wasn't the greatest— I had a 3:00 appt that didn't get started until 3:30 due to the previous one. Maybe they were just understaffed, but I had a hard time finding an employee to let them know I was there for my appointment, ended up waiting at the front desk for a good 10 minutes. I noticed other customers having the same issue as me. That being said, they did a great job installing my hitch, and it was done in an hour, even though they quoted 90+ minutes. Overall would come here again, customer service just wasn't as great as what I hoped.
Lindsey B.The cleanest, most customer friendly U-Haul I've been to!
Michael M.Friendly staff and helpful
greg R.Very nice people working there, good vibes
STEVEN H.Sammy was an amazing help, very thorough, nice, and personable. There are two things: 1. When online, what I was quoted would have been so nice. It was 20 more than quote; and 2. Furniture dolly that I reserved, I wish was there for me to use. It was most needed. Overall it was easy, fast, and accommodating for the most part.
Toni R.The gear shift of track, can't disengage the tow/haul switch
keith J.Easy drop off
Jacob C.We will be using this facility in the future to finish out our move. Great facility and people.
Ashley D.Better communication with your worlds
Maggie S.Very friendly staff. Easy check in and return.
Angela H.Easy and quick pickup and easy turn in.
Juan R.Was not happy uhaul over heated ran me day behind I was charged for day that I was setting in side of road !!!
LEEANN V.Staff was very friendly!
Patrick P.Mr.Ray is the best with people and seems to run this store above a 5star rating..
Theresa M. | Overall ExperienceThe truck was dirty on the inside of the cab. The sensors were saying it needs tire repair. That was something to worry about. But other than that it was fine
Cynthia H.Not sure
KENNETH A.Workers should pay more attention to the equipment. After arriving at the hotel where my vehicle to be towed was located I noticed the emergency brake lever was in the don't tow position or emergency brake activated position. After being re-routed to 3 different people at U-haul I was finally instructed how to move the lever into the tow Ok position.
Bill C.I have rented many times over the years U-Haul's and this was the best overall experience. No issues with picking up, great attitudes during the whole process. Quick to get me moving and quick to process return. Very good location to rent from.
ROBERT J.I rent several a year and it's always a great experience.
Larry J.The employees at this facility are exemplary. The Derdens, who are the managers, have gone above and beyond to make my experience smooth over the past five years. This was my second time using this facility, and I will not hesitate to use it or recommend it to others in the future. The man at the Albert Pike facility in Hot Springs was also kind and helpful.
cynthia t. | Overall ExperienceNothing. Everything was amazing. While I was checking out the windows on the truck was getting washed. The truck itself was so clean and up to date. The gentlemen in the inside where amazing and fast.
Jessica R.Did not have the size truck we asked for.
Irene F.My estimate was based on the wrong parts for my vehicle. But other than that everything was corrected and very professional.
MICHAEL M.Thank you, Sammy for coming out before the store was open and taking the trailer off for me!! What a great help to me. Thanks Ray for having such a great employee!
Jason K.Keep providing Great service to your customers! Continue to work on improving the company. Thanks, Terrence Francis
Terrence F.All your staff helped me from start to finish…. Friendly and helpful.. THANK YOU
Sheila B.Nothing the service and personal were very helpful and considerate
DAVID M.Nothing, Ray is professional and fair and also offered suggestions and other tips . I highly recommend his UHaul.
Theresa K.Truck was very clean, handled nice on the trip. Very pleased with the truck.
Richard H.Great experience very helpful and friendly.
Katrina W.This is the first time I've rented from this location, and I have to say, the entire experience was excellent! Picking up the trailer was quick and easy, as was the return process. This will be my "Go-To" location from now on!!
James S.They were fast and professional and knew exactly what I wanted.
jane H.I reserved a 15' truck but upon arrival it seems the vehicle had failed some regulations. (the previous renter was hard on the brakes and they needed repairing) The employee offered me a 20' truck and luckily I needed that extra space.. They were very accommodating and over all great service!! I recommend Sherwood, AR
Rebecca S.They really knew what they were doing!
Bobby K.The dolly wasn't maintained and the uhaul employee did not secure the 2023 Toyota Camry properly, resulting in damage to the vehicle, and delays for us arriving to our destination on time.
Renee L.The guy that checked in our return equipment was very friendly and accommodating.
Joseph H.The person who served us was not into doing his job. I have done business with this particular place of business and was very satisfied with the service. But not this time
scot S.Everything was good
Ruben F.Ben has consistently provided outstanding service and great leadership attitude over the six years I have known him!!! Excellent work!!! Thank you all 👍🏻
Randall S.The Best Service is Self Service I say!
Ray D.Always good service
ROLAND C.Cargo door was jacked up at the cable spool making it difficult to open & close the door. After 20 minutes of working on it, was able to get it closed for transport of items however it wouldn't close again when returning truck to location. Mentioned it to the rep but got no response to it. No apology, no discount, NOTHING. I've used UHAUL for years but this experience was the worst.
Jana C.Very professional, polite and quick services. When I need UHaul this is where I'll come. Thanks
Gwen G.Everything was exelent thanks 😊
jose C.More equipment available for one way.
Herbert S.Keep providing the excellent customer service! This is a clean facility and many employees are available to assist. Glad I discovered this location. It is now my go-to U-Haul place.
Sonya E.All the people were very courteous and explained everything completely. This is the second time I've rented this month and will come back again this year Thank you all.
Pamala M.Nothing . The employees are friendly and helpful at this location . The best !
Linda M.No need to improve anything at this location . Super fast and friendly service is always what you receive at the Sherwood UHaul location.
Kimberly M.Nothing , it was perfect Thx a bunch
billy M.The staff are great. Keep up the good work.
JEANETTE M. | Overall ExperienceNothing, employees were helpful
FLOYD K.The guy that rented me the storage was very rude and unprofessional, didn’t like the fact that when I ask him for the sizes of the units and he pointed me in a direction so Rudely, didn’t explain anything and almost let me leave without my paperwork . It’s always like this when I need a storage (rude) his energy drink was way more important than me
LATORIA C. | First ImpressionsThey were very kind at this location! I had no idea what I was doing, but they walked me through everything. They were also able to easily attach the trailer to my truck, and made sure it was very secure. We had no trouble packing it or driving with it. Thank you!
Bailey B.thank you for your wonderful service
LISA S. | Overall ExperienceNothing
Luetisha W.Lots of trash in the parking lots
Jeremiah F.Very helpful and professional
Mark S.Nice, and friendly
TRACY N. | First ImpressionsThe entire staff is very helpful and professional.
Sightpath M. | Overall ExperienceI am a return customer. That speaks volumes for me.
pauline d. | First ImpressionsThank You!
Elesha C. | Overall ExperienceStaff was able to assist me with any issues regarding my storage unit. Polite and helpful
rachel l. | Overall ExperienceThey served us well for 5 years.
sharon h. | Overall ExperienceThe only thing that I was disappointed in was that I reserved the largest storage unit when I reserved my uhaul and when I went to get it, they didn't have any more larger storage. Therefore, causing me to have to get 2 storages and pay 2 monthly prices in which was totally unfair.
Shonda W. | First ImpressionsUsing u-haul is a wonderful
Teresa W. | First ImpressionsThanks bringing U-Haul in the morning
billy h. | First ImpressionsYour lack of notice is beyond unbelievable. The fact that you don’t give payment notification or reminders but will send notice of a late payment is beyond me. For that reason I will never use this you have facility for storage ever again.
james w. | Overall ExperienceIt was clean and well lit
LINDSEY W. | Overall ExperienceGuy named Michael Cunningham was very disrespectful
Shelby T. | Overall ExperienceEveryone was great, very good experience
Crystal H. | Overall ExperienceEverything was great and easy each and every time I was there. If I needed assistance someone was always there with a smile on their face.
tracey w. | Overall ExperienceWonderful experience.
Kenneth H. | Overall ExperienceOvercharged more than 24 hours to reimburse send me an overdraft with my bank created another problem for me thanks a lot you home I'm using the storage also goes wrong since I'm not giving a good review thank you guys
demetrice L. | First ImpressionsIt helped my son and i get our things stored until we found a place. Thank u so much.
Erica W. | Overall ExperienceThey help me out alot
rose D. | Overall ExperienceThanks for working with me!
Andrew S. | Overall ExperienceToo expensive. They gave me the wrong storage unit already being use and not to mention that there was a rat in the store can't wait to get my things out ASAP
YAJAIRA S. | First ImpressionsReceived a bad storage but they quickly changed it out for me.
Maxine A. | First ImpressionsI really enjoyed talking to your employees quite characters in Sherwood, Arkansas.
Viola K. | Overall ExperienceI have had storages there for years and I have not one complaint. The staff has always been accommodating to my needs with pleasant/helpful dispositions. I’m having a WONDERFUL storage experience at this facility!🥰
angela b. | First ImpressionsI had a great experience.
ALEXIS H. | First ImpressionsI highly recommend this facility to anyone for long and short term storage needs.
Pauline D. | Overall ExperienceSherwood Storage is good Storage and rental place to do business.
QUINTON K. | Overall ExperienceThey're doing a great job everything's been a okay with me
THOMAS H. | Overall ExperienceGreat place. Terrific staff.
Sheryl S. | Overall ExperienceWay too expensive.
JESSE W. | Overall ExperienceRay Derden is an excellent manager!
Constance D. | Overall ExperienceI moved out on October 31 2021 not Nov. 10th
cheryl y. | Overall ExperienceEverything about rental relationship was exceptional.
PAMELA P. | Overall ExperienceThe staff was very friendly and units was very affordable
Sonja b. | Overall Experience