Customer Reviews for U-Haul Moving & Storage of Somerville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Somerville

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Richard B.
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When I went to return the truck a day early, the person behind the desk that I could not see very well, asked if I was returning a truck and I said yes, and they said to just leave the keys in the truck. It was kind of a let down after a 5-day trip of almost 1,400 miles. Not very personal.

Michael W.
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Customer did not leave a comment.

KEVIN R.
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Customer did not leave a comment.

Brian E.
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Trailer was dirty when I got it.

Bianca C.
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Customer did not leave a comment.

Eugene F.
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Customer did not leave a comment.

Eric S.
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Great staff here!

Maryjo B.
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Customer did not leave a comment.

ANNE S.
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Customer did not leave a comment.

SHAMYOG M.
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Great Customer Service, clean vehicle, good condition of the truck

Fernando O.
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Customer did not leave a comment.

Haning X.
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Customer did not leave a comment.

Russ G.
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The guys were great, the van was fine.

Joseph E.
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Lots of rats scurrying around

Raymond C.
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professional, clean environment. we were received by a nice gentlemen as we pulled in...much different than the pick-up location

Brian T.
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I should say 'Maybe' on recommendation to a friend. I guess it wasn't their fault for not having moving pads. They stepped up and at least provided a vehicle where the booked location couldn't even do that.

victor P.
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Everything was great, on time, and very polite. Both Ivan and Manny strive to the best and are succesful at it. Thank you

Jose M.
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I have been in trouble with us, to rent a trailer the power cable to lights for the driver no power and I pay 350,00 to instal, I ask to see what happen and the guy there very stupid and say I need to pay new reinstall if him no first see what happen. First like know when the guarantee is actual, that's ok, if not we are in obligation to buy a new one and pay new reinstall?

Jerome K.
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Asked if the truck had recently been serviced, assistant said yes but the truck had trash in the cab, the back had debris in it, no ice scraper, and no fluid in the windshield washer.

Carl D.
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I got charged twice on my card Im calling tomorrow to correct the issue. I originally rented the 20 footer but realized it was too big so I down graded to the 15 footer and I still was charged for the 20 footer. they didn't canceled and rebook me Properly for the 15 footer and on top of that I got changed twice

Marcos F.
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Customer did not leave a comment.

IOAN B.
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Great easy access to Boston- I've used this location for years- helpful staff - makes moving less stressful when you can count on truck being ready-

Angela B.
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Customer did not leave a comment.

Amir W.
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Customer did not leave a comment.

RYAN M.
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Customer did not leave a comment.

Lawrence W.
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Customer did not leave a comment.

Joshua K.
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The van wasn't empty (piece of furniture left in the back), the fuel position had to be corrected (3/4 rather than full) and the mileage was wrong (off only by a mile though).

Fitzhur B.
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I was overcharged by this location. My beginning mileage and ending mileage where incorrect. Before release vehicle to customers it should be mandatory that the employee take client to vehicle to review contact. I will not use this location again.

DAVID G.
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Customer did not leave a comment.

Olga C.
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Clearer signage to this location would be helpful

David S.
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Customer did not leave a comment.

Cory S.
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Return location was a mess I returned the rental on 11/29 and they just checked it in for return on 12/3 there was barely any space to put the rental in and I was just charged an extra day when it was returned the same day

Jennifer G.
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Checking in digitally was impossible because it kept assigning equipment that wasn't on the premises which forced us to go inside and interact with workers during a pandemic (they were totally nice/wore masks but we would've much preferred to minimize contact at all)

Frederick C.
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Customer did not leave a comment.

Maria L. | First Impressions |
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Thanks so much for your help! Everything was super easy and convenient, and the employee I worked with prioritized completing my transactions, making things move quickly.

Maria L.
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Customer did not leave a comment.

Adam K.
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The after hours key return was really hard to find. It looks nothing like the picture of the key return box on the website, and is painted a dark color in a poorly lit area. Wish I had asked where it was before leaving; it took me nearly 20 minutes fumbling around in the dark to find it

Rodney B.
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This truck was on its last legs. Under load the transmission has serious issues. The location was great. The condition of the equipment leaves me wondering if I would use Uhaul again.

GEORGE S.
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Mr. Sim who helped me return the trailer was far from professional and extremely rude. He went out of his way to make me uncomfortable, spoke to me in a very rude and unprofessional manner, and then even skipped me in the line and took the person behind me first making me wait additional time to complete the return. When I told him I was next in line, he continued his unprofessional and rude vocabulary. I have rented equipment both under my personal name and my business as well as have towing/hitch equipment installed for my company vehicles in the past. I would have to think hard about doing business with U-Haul in the future and would definitely not return to the Somerville location.

Anthony T. | Overall Experience |
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Excellent facility to store extra stuff. I would use it again if/when the need arises. Very helpful office staff. Definitely recommend.

jennifer H.
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Movers in Boston wonderful! My 50 in TV arrived damaged & even though I had insurance & pit in claim they denied it & now I'm out a 50 inch TV! The movers in TX were great too & im not going to file a claim against movers that didn't do anything that I saw. It was during transit damaged. What's the point of paying insurance if it insures nothing!? Also U-Haul lacked ALOT of communication & I will go with another company next trip.VERY disappointed & upset!

PATRICK S. | First Impressions |
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I wish the lower level units had lights.

Kevin B.
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When I reserved my truck it was at the Malden location, after arriving there and waiting in line for 25 minutes the guy working informed me my truck was now in Somerville...not a great time. Overall the experience was not great (2/5 stars) but Somerville location was good at least and the only bright side to the experience. Another thing to mention is after I had to drive from Malden to Somerville to get my truck I lost time on my actual rental and was still expected to have the truck back by the original time. If the pick up location moves then the start time of the rental should move up too

Frank V.
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Customer did not leave a comment.

SAVITHA A.
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U dropped the trailer during non business hours

Paras R.
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Customer did not leave a comment.

Alexander O.
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Customer did not leave a comment.

NICK B.
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Customer did not leave a comment.

Zachary V.
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Customer did not leave a comment.

Patrick L.
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Customer did not leave a comment.

James K.
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Transmission struggled at low speeds

Ellen R.
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Customer did not leave a comment.

Ihson M.
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Good

Faizan Jawed S.
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Your operation is seriously inefficient. 10 customers waited in line for 2 hours (in front of my eyes) to be served. All of them had reservations. U-Haul is a monopoly that needs to be challenged. I hope that day arrives sooner than later.

KARIMA YI B.
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Customer did not leave a comment.

Daniel L.
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Customer did not leave a comment.

patrick M.
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Staff did an outstanding job of processing me when I picked up the van and an equally efficient job of checking me back in the follow day during business hours. I do not have a "smart phone" with which to execute self check in after hours. I am disappointed that the Somerville Uhaul has a policy of charging a $20 fee when the truck is returned after hours and the self return app. is not used.

Isabel W.
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Customer did not leave a comment.

Dominique H.
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Customer did not leave a comment.

Joseph B.
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2 guys working on Sunday Nov. 1 did a great job. Pretty busy for not being Sept. 1 and they both were friendly & efficient.

Radhameris G.
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The team at this location was exceptional. They moved the growing customer line fast, tried to do things as efficiently as possible, and when I was faced with a mistake on my reservation, they called customer service and straighten things out for me. I would definitely recommend!

Khalid L.
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It took over an hour and a half to get our rental after we completed the online sign in process. It seemed like there were not enough employees to run the front desk. It just took way too long to get the rental truck and put us behind schedule for the task we needed to complete.

BENJAMIN P.
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What you can do to improve: not cancel my 15' truck as I'm going to pick it up from a different location and be forced to rent a 10' truck from this location on short notice. That would be one way in which you could improve. A second would be to explain why my reservation was cancelled without notice.

SAJJAD B.
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They charge me double for equipments. I got one Dolly but they charged me for two. I got 12 pads, but charged for 24. And also charge for 2 other types of Dolly that I didn't request at all. Also I had reservation for 20 foot truck but I ended up with a 17 foot one. Overall very bad. Especially the U-hal representative was awful, rude, and racist. I went to pick up the truck around 11:00 and after staying in line for 30 minutes because they were very slow in managing people, he told me you need to come back at 12:00, I went back at 12. Again, they told me that I need to stay in line for 30 minutes. Overall I had a very unpleasant time being that center.

ASHLEY S.
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The staff that assisted me were awesome but my pick up location and time changed the day of and method of pick up. Then we find someone has used my phone number to get a truck that was already out. I received another persons contract and bill.

Christopher G.
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Customer did not leave a comment.

ARISTIDES E.
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Friendliest and pleasant and organized location!! EXCELLENT EXPERIENCE!! Thank you

RICHARD F.
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Customer did not leave a comment.

Stephen G.
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Customer did not leave a comment.

DANIEL M.
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Edgar is the best!

DAVID H.
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Perfect experience!

Emma B.
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Several employees weren't wearing masks indoors, which is incredibly dangerous. I felt deeply unsafe.

Alexis S.
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Customer did not leave a comment.

Todd E.
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Customer did not leave a comment.

Gabriel M.
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I'm confused about the billing.

Carolyn D.
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Customer did not leave a comment.

Manuja D. | Overall Experience |
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Put the stairs in more accessible locations. Make a better layout of the storage unit so you don't get locked into one corner with only one way out

Carlos U.
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Employee was amazing and explained everything. Great customer service

Wendy F.
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Customer did not leave a comment.

MARTHA O.
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The manager was not wearing a facemark inside the store. TWICE. I politely and apologetically asked if he would please put one on and he said that the plexiglass shield should be sufficient. The first truck he assigned to me had an "oil change overdue" light on, so I requested a second truck. Overall, just felt like there was a pathetic regard for customer service and safety.

Michael G.
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Main sign was broken, but beyond that a great place. Staff was exceptionally nice.

Donna B.
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One of the containers was loaded with the door against the trailer brace so it was difficult to figure out how to get the door open.

CHRISTOPHER H.
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This experience has been nothing but a nightmare. We had to go to a total of 6 different locations and still got the wrong size truck . Staff is not properly trained , just kept sending us to different locations . At the end manager gave us an extra 25 miles with no charge . The frustration was the last ting we needed during a move.

Freddie C.
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

Eric S.
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They're great!

Sean F.
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Customer did not leave a comment.

Ronald P.
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Everything was great! Thank you!

Ross C.
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I had two problems with my rental: 1. The associate said the tank in my truck was 7/16 full when in fact it was 1/8 full. 2. My final bill was based on mileage that I didn't drive, since the initial odometer reading they were using was lower than actual. As a result of the above, I was charged $170 extra for my rental. I was refunded eventually, but only after 2 calls to customer service and 1 follow-up trip back to the site to explain my issue. Perhaps it was a simple truck mix-up, but I would have hoped that my two calls to customer service would have prevented the extra charges from happening in the first place. In general, just not a great customer experience.

EMILY A.
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the rental truck smelled strongly like weed

yvons D.
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Stay updated

JAMES R.
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Workers were so rude and not helpful. Fooling around smoking weed and not working

Linda C.
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Gave us rental truck on empty tank. Smelled of cigarettes.

Derek A.
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I made an 8 am appointment to pick up a truck and the location was switched the day before due to truck availability. I was on a tight timeline to move and I was not able to pick up my truck until 10 am because they were behind schedule. While I was waiting I saw one of the trucks drive into a trailer, and then another one bump mirrors with a different truck while moving around the small parking lot. They were scrambling around to move trucks as the location opened to make sure there was room for customers to drive off the lot. I feel like this should be done before opening so that reservations can be fulfilled on time.

Melany M.
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Customer did not leave a comment.

Anne S.
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Please make sure staff are wearing masks at all times in the rental center and in the vehicles. At least one of the workers removed their mask when there were no patrons indoors and when they were driving. This is not safe COVID19 protocol. The first van I rented reeked of smoke, but the staff were polite and exchanged the vehicle for me.

JAMES V.
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Customer did not leave a comment.

james M.
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Customer did not leave a comment.

FELIPE M.
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Poor customer service and employe make me wait for over 15 minutes to just let me know that I can just leave the keys in the truck, also I don't understand the final charges.

JUSTINMATTHEW I.
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I had to fill up the air in the rear tire because it was 45 PSI instead of 80 PSI.

Michael S.
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Customer did not leave a comment.

Toshiro H.
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Customer did not leave a comment.

Justin Z.
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The first 3 trucks suggested in the app we're not in the lot. When I did find a truck the keys were not in the lock box. I had to go inside and wait while one employee (despite others being present) assisted all the waiting customers, answered all incoming phone calls, and answer other employees questions. The truck I ended up with was so filthy I had to clean it myself (inside and out). It took over an hour to do a self pick-up, which is incredibly inefficient. Once I started driving the truck it was clear that the alignment was off. The truck should not have been on the road. Rather than extend my rental experience, I dealt with it because I had a deadline to get my things moved and be out of my apartment.

NATASHA O.
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Everything was excellent Manny was SUPER helpful. Thank you

philip e. | Overall Experience |
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Customer did not leave a comment.

Justino A. | First Impressions |
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Hi! my name is Justino. I went in to Somerville Uhaul office yesterday after reservation online. I made the reservation to move in on Sunday 9/27/20. When I got there, I saw a girl at the office, instead of helping she asked her coworker Edgar Lopez who just walked in from outside to take over and help me because she wanted to use the restroom, Edgar was in the middle of doing something outside but came over and started helping when she popped out of the so called bathroom she claimed she went. Edgar almost finished with the contract and was telling me the amount to pay to move in when I was explaining to him that I was supposed to have one month free according to my reservation and I have a proof of it. That was when the girl jumped in saying "no that's not true because I was here last time when you came in and my boss told you you need to rent a truck one way before getting one month free. I told her that's right but this is the proof that I'm qualified for one month free according to my reservation. she didn't want to hear it. Then I pulled my phone out and trying to provide the picture evidence I have, she said:"even if you have a picture to prove it we're not going to do it". However Mr Lopez Edgar took his time and listened to me and saw the evidence I showed him then advised me to come back the next day and see his manager because he's the only person who can approve the one month free rent. I got out of the office and decided to contact the manager because I'm used to that office and I know the former manager George and the current one manny. I sent a text message to Manny and told him the story of the girl been too harsh. Manny took his time to document everything and then recommended me to JUAN BAUTISTA and asked me to go back there and see him for the contract. I went back to the office and Juan took care of the issue and resolved it and assigned me the unit that I reserved which happened to be at the upper level. I told him it's too high for me to load heavy things up there and he reassured me that if anything becomes available at the lower lever I can switch to that lower level unit. I was so happy with the excellent customer service provided by Manny the manager, Juan B. and Edgar Lopez. All a customer needs sometimes is attention and be listened to and be advised when the service he or she is requesting cannot be provided. That's what Edgar Lopez did. And Manny as a team leader proved his leadership by asking a talented team member JUAN BAUTISTA to care of the issue which he resolved with an excellent level of service which brights my day.

Preston V. | First Impressions |
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While the staff was helpful, the design of the storage units are horrendous. Why are there overhead storage units? This defeats the convenience in paying for storage units. Nowhere on the online booking tool was o warned there were overhead units at lower cost and floor units were $40 more! Arriving at the facility with my fully loaded for check in, My hand was forced to go with the slightly bigger, floor unit. This is the type of thing that infuriates customers and further drives them away. Bad business practice.

Kunta M. | Overall Experience |
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The facility was well kept, organized, and easy to maneuver. The staff and manager Manny were very nice, responsive whenever help was needed and proactive in helping us at every point. Truly appreciated 5 star

philip e. | First Impressions |
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Customer did not leave a comment.

Lindsey R. | First Impressions |
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Manny was so polite and helpful, and showed us everything we need to know about the storage process. Thanks!

Michael D. | First Impressions |
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No elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice 😢

Josh C. | Overall Experience |
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Customer did not leave a comment.

Bettina C. | Online Move In |
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The storage assigned was located three meters above the grounds. I had to use a ladder to put my things in there. It is shameless that storage line that can be sold. The worst experience. Moving is already stressful and to come and find out that your storage is on the ceiling of a poorly managed facility makes it a nightmare. Horrible experience with u-haul storage. I had to rent another storage. I WOULD NEVER USE IT AGAIN AND I WANT MY MONEY BACK.

Max K. | Online Move In |
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Customer did not leave a comment.

Molly U. | First Impressions |
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Great service. The only problem was that the 24-hour access card did not work. Unfortunately, the Somerville site closed before I finished unloading, and I did not receive my replacement key card. But, I’ll be going back today during business hours, and the helpful staff will be able to replace it for me. Thanks, U-Haul!

Paulo M. | Overall Experience |
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Customer did not leave a comment.

Molly U. | First Impressions |
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Customer did not leave a comment.

Jerry V. | First Impressions |
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Customer did not leave a comment.

Brian F. | Overall Experience |
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Customer did not leave a comment.

HANNAH R. | Overall Experience |
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As promised!

Jerry V. | Overall Experience |
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Excellent

Jerry V. | First Impressions |
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Everyone there were wonderful and very friendly.

Joowon C. | Overall Experience |
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I had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.

CARMELO A. | Overall Experience |
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@@@

William S. | Overall Experience |
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Good facility. Only complaint: sometimes difficult to find parking.

adam b. | First Impressions |
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Staff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10

paul w. | Overall Experience |
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Best Uhaul in Boston area!!

boris y. | Overall Experience |
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Though our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.

Melissa A. | First Impressions |
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What makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.

boris y. | First Impressions |
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When I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.

Benjamin B. | First Impressions |
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Andrea is the best! So kind, energetic, and above all very helpful and knowledgable.

Katherine G. | Overall Experience |
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The check-in and check-out process was confusing.

Catha C. | First Impressions |
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While Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn’t disclosed.

tom a. | First Impressions |
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Juan who checked me in was excellent and very helpful.

Mahmoud A. | Overall Experience |
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Very impolite front desk guy - I think his name was Sumneel or sumeen or something

EMIL M. | Overall Experience |
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All of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10.000$ for renting in your storage and hopefully believed that stuff will save

Petr B. | Overall Experience |
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The Staff was very helpful with my rental and storage needs.

ira g. | Overall Experience |
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Very friendly staff person who was v helpful on phone!

Mohamed Z. | Reservation |
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Very good customer service and very clean site hard working people thanks guys keep good work.

Daniel L. | Reservation |
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My experience was average.

Rebecca N. | Overall Experience |
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Even early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.

Sophia D. | Reservation |
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Good customer service

Roseline F. | Overall Experience |
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poor customer service!

Eleanor L. | Overall Experience |
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Uhaul did a great job moving family from Ohio to MA. Thank You

Hassan L. | Overall Experience |
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Uhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggle

Megan M. | Overall Experience |
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Also, J & R Movers were incredible.Really nice, really efficient, great to work with.

SUSAN C. | Reservation |
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I cancelled by storage unit before ever using it so I don't have any rating. I selected Excellent because I have no evidence of anything negative.

Henri Louis G. | Reservation |
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We received great service and help during our move in to the storage unit.

Madeleine G. | Reservation |
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After driving 9 hrs, I got there and the unit I’d reserved was unavailable, despite the fact that I’d confirmed it the day before. Uhaul’s software shouldn’t let you reserve a unit that’s not open!

CHRISTINE D. | Overall Experience |
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The staff is exceptional and so is the facility, EXCEPT that the back of my rental unit was brick and leaked. 2 courses of boxes damaged by water, damp interiors and black mold. Fails with leak!

Jonathon B. | Overall Experience |
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Manuel was so awesome! Everyone else too.

Caroline A. | Reservation |
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They allow you to make a reservation online when they actually have no storage units available and don’t tell you until you show up and wait in line for 2 hours

Shalev N. | Overall Experience |
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Great staff. Great place.

Abraham L. | Reservation |
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Reservation was not available and customer service lied to me, claiming that never once in seven years had they ever had someone reserve a storage unit at their location that wound up unavailable.

Devin B. | Reservation |
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I was called to tell me that there was no room available and that this reservation was cancelled. I found a good alternative at different Uhaul, but hope this somerville reservation was cancelled.

Amanda P. | Reservation |
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I reserved a storage unit at the Linwood location three weeks before my move. After driving 9 hours, and arriving just in time to unpack, I was told that there were no units available.

Evan C. | Overall Experience |
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Great experience, seamless pickup and the team was very helpful.

William R. | Reservation |
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great product, and great service. Can't beat that!

Mitchell T. | Reservation |
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Nothing the associates did was bad, but o reserved a storage unit a month in advance but there was none available when I arrived. Absolutely unacceptable.

Gabrielle M. | Reservation |
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I was told there were not storage units available of the size I had reserved one month prior. However the employee was able to get me into a smaller unit at the same location.

Michael C. | Reservation |
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Person was amazingly accommodating and found the perfect storage solution for us.

JASON K. | Overall Experience |
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Everyone that helped get my Ubox setup and ready for me to take out was great.

No reviews have been submitted for this location.

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