I was charged for a two-day long rental even though I only rented it for one day, but I called the customer service line and got the charge corrected.Lee T.
Customer Reviews for U-Haul Moving & Storage of Somerville
Somerville, MA 02143
(Next to Herb Chambers Mercedes)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man who helped me complete my rental was so friendly and nice. It was the exact opposite of the experience we had checking in at the Philadelphia location.JEFFREY S.
Check the lights on the trucks.Alexis S.
Let your customer know if you have the truck in stock more than 5 mins before you plan to pick up your truck. Have locations readily availableJennifer B.
Customer did not leave a comment.BRYAN M.
there was trash in the truck BUT everything else about the experience was greatMorgan H.
Customer did not leave a comment.Emmanuella E.
The staff was nice and professional , especially Edgar who was very helpful, also Hector Thank you!GREG B. | Overall Experience
Great service, extremely efficient return.Abhijeet B.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.Kyle D.
Ensure vans don't smell like smoke.ANDREW M.
Customer did not leave a comment.DAVID B. | Overall Experience
Customer did not leave a comment.Faye D.
Customer did not leave a comment.Jeff B.
The admin time while at the office was a bit long - not sure how to improve that, I think that is more on the internal system concern.Rotimi O.
Customer did not leave a comment.Sarah T.
Customer did not leave a comment.Christopher W.
Edgar and Hector were excellent and really helped us solve our issues.ERIC S.
Customer did not leave a comment.John W.
I was not given any of the extra stuff i purchased (dolley, extra furniture pads etc)Yentzu C.
Customer did not leave a comment.Monica I.
Overcharged me because I WAS NOT told about, â€œmake sure you hit accept the contract before you goâ€. Blaming me for â€œhey people lie sometimesâ€. I'm not other people and I had no clue what he was saying. I want my money back for the entire rental. My estimate was less than $36. How you gonna charge me $196?! I went from flint st. To Perkins st. In Somerville!Thelma R.
Customer did not leave a comment.Bradford W.
Exelent attention!!ISRAEL A.
Nothing the guy that was there and took care of me today was excellent he gets a 5 star rating alone . Also the one that took care of me in yesterday rental also 5 stars they are both great examples on how workers there should act with customersJose L.
the gentleman who checked me in and out was fantastic, helpful and super polite. I will definitely come back to your location over all other UHAULs.SCOTT R.
I forgot my medicine in the truck they went over and beyond to get it back to me thank you to them gentlemen and you hall you have good workers at that spot. My name is John Vasquez 6179810544.John V.
Customer did not leave a comment.Chrisanna G.
Ivan fucking rocksJacob E.
Customer did not leave a comment.Liana K. | Overall Experience
Customer did not leave a comment.V V.
Customer did not leave a comment.Nicole M.
The vehicle's key was a copied key and it had to be placed just right in order to turn on the ignition. An employee kindly helped me the first time, but it was a challenge throughout my rental period each time I had to turn the vehicle on.Emily S.
The person at the desk gave me I don't give a shit attitude.!!!!!Joseph C.
Nothing, no complaints!Bradley K.
Even though the system was down, the agents were able to assist me using their mobile phones. They were helpful and easy to work with.Clay G.
The units are assigned at random so if you have large items make sure you only rent if it says lower levelKATHERINE T. | Online Move In
Customer did not leave a comment.Katherine T.
Customer did not leave a comment.Nicholas B.
Great service at this location as usual!!!Todd W.
Excellent customer service, great price for all moving needs; the boxes are cheaper than at Home depotsLeonardo L.
The process was smooth, the box arrived on time, and delivery was even early in the delivery window. My items all arrived safely and unscathed. Thanks for the help!Alison K.
Customer did not leave a comment.STEPHAN B. | First Impressions
The van I was given had a slew of problems that I didn't find out until too far into my journey to trade vans. I hope the van I drove will be fixed before being rented to the next person for safety reasons. Otherwise, the staff is great and did their best to make my experience better with a discount.Alexis H.
It was confusing to find the second lot where spots AAA-CCC etc are. It would be helpful if there were labelled from the main entrance.Rebecca D.
Truck had broken mirrors, got alerts for service while driving and the representative at the location was rudeConnor O.
I've been renting trucks from you guys and to be sincere, I have to tell you that your trucks are ancient, hopefully, next time I can rent a more acceptable and less old one. ThanksAlexandre S.
Say what you mean, mean what you say!!! If you promise a date, make the date, don't lose my stuff for 4 days. When you say you'll look into it and call back either way, you call back. Use shippers that don't lie about their location. Don't have rude regular employees. Why are the managers only acting to be helpful? Oh, did I say don't lose my stuff. Worst experience ever.Ana R.
The general manager was completely unresponsive to my emails and phone calls about setting up alternative payment arrangements (by check instead of credit card). Instead, i was referred out to a collections consultant who didn't have a U-Haul email address and then abruptly left the job leaving me without anyone to work with. Totally unacceptable.Tiffany T. | Overall Experience
Great people, people!!!!!Todd W.
I got Charge for fuel even though I refueled before returning the truckJOCELYN A.
You over charged me for a truck that was really working properly. Had check engine light on, transmission is about to go, and the fuel gauge wasn't working properly,and you charge me an extra $80. Not cool at all.William M.
Customer did not leave a comment.John T.
I was charged for the wrong mileage. The manager was very considerate in resolving the matter. However, I still don't understand the receipt and rates that I was charged.. It seems like the receipt is intentionally confusing. I feel like I was probably ripped off.Erkan B.
Wellington was extremely helpful!Hannah B.
I could not find the drop box for the key. It was not a box and was only a slot on a black garage door with no lighting. I would recommend a normal orange box at the door entrance.Thomas T.
Customer did not leave a comment.NOAH D.
Customer did not leave a comment.john J.
Keep the same kindness and attention! Ty an you so much! 5startsMelany O.
By thoroughly completing the online details I was efficiently able to get the keys and be on my way. The return process was seemless, fast and friendly.Randy P.
Customer did not leave a comment.Nicholas C.
Customer did not leave a comment.Corey A.
Customer did not leave a comment.PATRICK S.
Awesome place and employees....easy pickup and return...second time i rented from this Somerville location and the last time was the same Awesome experience... A+Daniel G.
Customer did not leave a comment.Heather B.
Excellent experience, but the truck needed maintenance.Paul M.
My vehicle was parked behind another. It had the wrong mileage, smelled of smoke, had trash on the floor including a cigarette lighter. The passenger airbag was turned off. The tank was empty but I did not get a refund when I returned it with almost a quarter of a tank. The self check out website did not work. I was approved before arrival but than the site said I was not when I arrived. The add engine oil light kept coming on and off.Peter R.
Customer did not leave a comment.Kabongo D.
Customer did not leave a comment.MCGOVEN P.
I've visited this location multiple for different reasons: installed a trailer hitch, adjusted the hitch ball and rented a trailer. Each time I've visited a different team member has helped me and each time they have treated me with an outstanding level of service that I wish we found everywhere - not just at UHaul. I will keep relying on this team and I appreciated the friendliness, service and knowledge of their services.Robert L.
I'm not too happy with discharge when the car got into an accident and insurance should be contact. location to tell them that they told the truck.JuanCarlos V.
Customer did not leave a comment.Jonathan A.
No need to change anything.. employees are cool place is perfect ..cesar C.
Customer did not leave a comment.Stephen H.
Rough part of town, everything is open for an off hours drop off, difficult to find where to put the keys.RYAN M.
Customer did not leave a comment.Erez B.
Customer did not leave a comment.Emma S.
Customer did not leave a comment.Shannon L.
Customer did not leave a comment.Brandi K.
The cargo van had a weird smell but other than that it was great! Drove well and was able to fit my queen mattress. The staff in the morning were fantastic with pick up. Overall great location.Matthew A.
Customer did not leave a comment.Janely V.
The attendant who was working the counter was neither approachable nor super helpful. When we asked if he was the one who would help us he just gave a very disgusted look. We didn't even know he was an employee at first seeing as he was on his phone when we were in the process of picking up our truck.Andrew J.
Customer did not leave a comment.DANIEL S.
The Staff work very hard and care about the customers. If you encounter any issues, it’s probably all corporate trying get very vent out you. The team at the Somerville location will work with you and make sure everything is more than fair. Good people!Tashi P. | Overall Experience
Customer did not leave a comment.Corey A.
Extremely poor & complicated communication with UHAUL. Had to spend hours on the phone. Orders would not pull up even when we tried to fix it and help solve the confusion. When making order, initial agent did not give me correct information & I was overcharged when container came to NYC. Moving help.com was very lateEllen S.
It's all good. The truck was available on time, it got us there, staffer was friendly, thanks for the truck.Alison M.
Amazing customer service everyone was very helpfulfelipe L.
Hector went above and beyond to help me. I arrived at the location right at 5pm on a Sunday and even though he was closed he stayed late and helped me set up my unit.DANIEL S. | First Impressions
Customer did not leave a comment.Simran F.
Drop off was quick and easy (just gave keys to a staff member who was outside), and received our receipt in a timely manner.Frank B.
Customer did not leave a comment.Todd W. | Overall Experience
Employees are very unprofessional and not committed to their job. The company should train them more.Eduardo W.
Customer did not leave a comment.Mary D.
Customer did not leave a comment.joseph A.
Actually reserve vehicles so they aren't scrambling to find one for my reserved time, and the several people ahead of me, too. I had a van eventually but it was an hour and 45 minutes late, and they didn't compensate me for the wait or adjust the return time.Karen W.
Person that worked with us in the office was incredibly helpful and informative. The process made our moving day easy! Thank you Uhaul team!!Joni D.
Customer did not leave a comment.Corey A.
Guys at drop off were friendly and very helpful at disconnecting and checking in the trailer.Russell W.
Customer did not leave a comment.Ehsan S.
Customer did not leave a comment.Cooper T.
Customer did not leave a comment.Nayeli A.
Terrible customer service. The first time I came in, they told me I didn't have a reservation to access my u-box (even though I had called to confirm two days in advance) and furthermore that they had lost it and I would have to come back later in the week. A few days later, I confirmed with an employee that it would be there over the weekend, but when I showed up they told me again that I had no reservation and that I wouldn't be able to access it because it was "behind 10 other boxes". I told them I was not able to come back a third time, and only at that point were they able to magically find the box and bring it out to me. Zero communication and extremely unprofessional service.Marina D.
Manny and the crew at Somerville deserve to be recognized for their commitment to customer service. My original reservation that had been made 6 weeks earlier and confirmed the day before my pick-up was horribly managed by corporate U-Haul. As a result I had no truck and was directed to a couple different locations before being sent to the Somerville location. They had no idea what was going on, but unlike the other locations Manny and his team took time to look for a solution - not just calling 'Traffic' at the corporate offices. They found a solution and I was able to get my daughter moved into her new apartment on time.THOMAS J.
Customer did not leave a comment.Corey A.
Manny is a true professional. Please pay Manny double time. Manny is running a nice service business. Thanks, walterScott W. | First Impressions
To do a break and turn signal test before leaving the lot.Courtney S.
Customer did not leave a comment.Betty H.
The customer service at that location was very bad, they were very slow, had a very bad attitude, and gave us the worse truck possible. When we asked for a change they were not helpful at all.Horacio G.
Customer did not leave a comment.Jorge M. | Overall Experience
Great staff loved the service and lo action was amazingly cleanDuarte R. | First Impressions
Customer did not leave a comment.LINDSEY P. | First Impressions
It was easy to clean out our locker, thanks to the re-use center.Robyn N. | Overall Experience
Customer did not leave a comment.Todd W. | First Impressions
Building premises were not always say to move around with a cart, some part have stairs which make difficult to move around the stuffFranco M. | Overall Experience
Great all aroundDINO D. | First Impressions
Customer did not leave a comment.Wendy L. | Overall Experience
The people working self-storage facility at Someville are very friendly and helpful.Nikolaos E. | First Impressions
Front desk was exceptionalInes M. | First Impressions
Manny and Kelani were kind, personable, and really helpful. Thanks!Daniel M. | First Impressions
The staff is extremely friendly agile and determined to help you with all your needs.They help with a last minute reservation and was able to move my 74 year old problem with ease they also accommodated me with a storage unit that he can easily access ty Uhaul Somerville team.AMANDA Q. | First Impressions
Customer did not leave a comment.Robert B. | Overall Experience
The people at this storage site were really helpful!Carol J. | Overall Experience
Amazing. Everyone was so helpful. 10/10 Experience.Luna F. | Overall Experience
Very professionalclaudio b. | Overall Experience
The staff was super helpful and supportive. 👍🏾Keila A. | First Impressions
Customer did not leave a comment.Carol J. | First Impressions
Customer did not leave a comment.Alicia T. | Overall Experience
Customer did not leave a comment.Mayanna S. | First Impressions
Customer did not leave a comment.MAAME D. | First Impressions
I was very impressed with the very professional attention I received on all details of the site you all your agents but especially Andrea which was very helpful in making the process a lot smoother for moving my daughter to Boston. I rented a storage space and a Uhaul van and was very happy with the results . Once again thanks for having Andrea on your Uhaul team at Somerville.claudio b. | First Impressions
Customer did not leave a comment.lauren H. | Overall Experience
The staff was very helpful and very considerate and when we came to stop storage because my mom passed they were very considerate and sympathetic offering condolences to our family thank youANGELO P. | Overall Experience
Danny was very helpful and friendly. He showed us were everything was and even parked the truck for us. He is a very valuable employee! He was awesome!!!👍🙂lauren H. | First Impressions
After finally locating the office for service, I located a staff member who seemed bored throughout the process. He achieved the task of helping me find an available space--which is hard enough with UHaul--but refused to do provide any service beyond what seemed like a rotely memorized routine. When he asked, "Anything else?" I responded, "Could you please help me move this item into my unit?" He then said, "We don't do that here. We don't move things in." And left it at that. I then struggled for the next few minutes to lift my hefty suitcase into an upper-level compartment with only a spindly step ladder on wheels to assist me. It was dangerous. I could have fallen backward. My final struggle was with the lock, but I was able to find a second staff member at that time who was much friendlier and professional. It may not have been in his job description, but he took time to step away from his desk and resolve the lock issue for me. Otherwise, the whole experience felt cold and impersonal.Cher J. | First Impressions
the staff was great and friendly. but the organization and customer service overall was horrible. there were 30 people in line when i got there, and it took nearly an hour to get through, even though i had booked everything before hand. for long stretches, no one was even in the room helping customers. they were out taking care of something. i truthfully have never seen a more poorly organized customer service experience. The only thing that made up for it was the staff friendliness. i feel like you are vastly under staffed.Robert B. | First Impressions
Customer did not leave a comment.Thomas S. | Online Move In
Staff was very helpful !BRIAN G. | First Impressions
Customer did not leave a comment.JOSUA G. | Overall Experience
It was an absolute pleasure working with Manny and his team. They were professional, courteous, and exceedingly helpful.JUSTINONEIL PARKS W. | First Impressions
Our overall experience was good, but Edgar went above and beyond and made our move-in SO easy and pleasant on an otherwise stressful day. He was helpful, informative, and seemed genuinely invested in making things run as smoothly as possible. Side note, he was unexpectedly alone at the beginning of the shift on Sunday with a line of people outside, and he handled it with grace and calm. He's an absolute gem, and whatever you're paying him isn't enough. ;) Thank you, Edgar! We'll be recommending this U-Haul to anyone we can, and it's almost entirely because of your excellent customer service.Melissa B. | First Impressions
Manager was great helpful. Faculty didn’t have an elevator so I had to carry all of my belongs inside upstairsisaiah l. | First Impressions
Our unit was highly trafficked by mice. We had some belongings destroyed by mice and were reimbursed by Uhaul. The rest of our stuff survived unscathed but there was poop all over-needed a lot of surface cleaning. The staff was exceedingly helpful, friendly and easy to work with.PATRICK S. | Overall Experience
Customer did not leave a comment.Julien D. | First Impressions
Thanks so much for your help! Everything was super easy and convenient, and the employee I worked with prioritized completing my transactions, making things move quickly.Maria L. | First Impressions
Excellent facility to store extra stuff. I would use it again if/when the need arises. Very helpful office staff. Definitely recommend.Anthony T. | Overall Experience
I wish the lower level units had lights.PATRICK S. | First Impressions
Put the stairs in more accessible locations. Make a better layout of the storage unit so you don't get locked into one corner with only one way outManuja D. | Overall Experience
Customer did not leave a comment.philip e. | Overall Experience
Hi! my name is Justino. I went in to Somerville Uhaul office yesterday after reservation online. I made the reservation to move in on Sunday 9/27/20. When I got there, I saw a girl at the office, instead of helping she asked her coworker Edgar Lopez who just walked in from outside to take over and help me because she wanted to use the restroom, Edgar was in the middle of doing something outside but came over and started helping when she popped out of the so called bathroom she claimed she went. Edgar almost finished with the contract and was telling me the amount to pay to move in when I was explaining to him that I was supposed to have one month free according to my reservation and I have a proof of it. That was when the girl jumped in saying "no that's not true because I was here last time when you came in and my boss told you you need to rent a truck one way before getting one month free. I told her that's right but this is the proof that I'm qualified for one month free according to my reservation. she didn't want to hear it. Then I pulled my phone out and trying to provide the picture evidence I have, she said:"even if you have a picture to prove it we're not going to do it". However Mr Lopez Edgar took his time and listened to me and saw the evidence I showed him then advised me to come back the next day and see his manager because he's the only person who can approve the one month free rent. I got out of the office and decided to contact the manager because I'm used to that office and I know the former manager George and the current one manny. I sent a text message to Manny and told him the story of the girl been too harsh. Manny took his time to document everything and then recommended me to JUAN BAUTISTA and asked me to go back there and see him for the contract. I went back to the office and Juan took care of the issue and resolved it and assigned me the unit that I reserved which happened to be at the upper level. I told him it's too high for me to load heavy things up there and he reassured me that if anything becomes available at the lower lever I can switch to that lower level unit. I was so happy with the excellent customer service provided by Manny the manager, Juan B. and Edgar Lopez. All a customer needs sometimes is attention and be listened to and be advised when the service he or she is requesting cannot be provided. That's what Edgar Lopez did. And Manny as a team leader proved his leadership by asking a talented team member JUAN BAUTISTA to care of the issue which he resolved with an excellent level of service which brights my day.Justino A. | First Impressions
While the staff was helpful, the design of the storage units are horrendous. Why are there overhead storage units? This defeats the convenience in paying for storage units. Nowhere on the online booking tool was o warned there were overhead units at lower cost and floor units were $40 more! Arriving at the facility with my fully loaded for check in, My hand was forced to go with the slightly bigger, floor unit. This is the type of thing that infuriates customers and further drives them away. Bad business practice.Preston V. | First Impressions
The facility was well kept, organized, and easy to maneuver. The staff and manager Manny were very nice, responsive whenever help was needed and proactive in helping us at every point. Truly appreciated 5 starKunta M. | Overall Experience
Customer did not leave a comment.philip e. | First Impressions
Manny was so polite and helpful, and showed us everything we need to know about the storage process. Thanks!Lindsey R. | First Impressions
No elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice 😢Michael D. | First Impressions
Customer did not leave a comment.Josh C. | Overall Experience
The storage assigned was located three meters above the grounds. I had to use a ladder to put my things in there. It is shameless that storage line that can be sold. The worst experience. Moving is already stressful and to come and find out that your storage is on the ceiling of a poorly managed facility makes it a nightmare. Horrible experience with u-haul storage. I had to rent another storage. I WOULD NEVER USE IT AGAIN AND I WANT MY MONEY BACK.Bettina C. | Online Move In
Customer did not leave a comment.Max K. | Online Move In
Great service. The only problem was that the 24-hour access card did not work. Unfortunately, the Somerville site closed before I finished unloading, and I did not receive my replacement key card. But, I’ll be going back today during business hours, and the helpful staff will be able to replace it for me. Thanks, U-Haul!Molly U. | First Impressions
Customer did not leave a comment.Paulo M. | Overall Experience
Customer did not leave a comment.Molly U. | First Impressions
Customer did not leave a comment.Jerry V. | First Impressions
Customer did not leave a comment.Brian F. | Overall Experience
As promised!HANNAH R. | Overall Experience
ExcellentJerry V. | Overall Experience
Everyone there were wonderful and very friendly.Jerry V. | First Impressions
I had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.Joowon C. | Overall Experience
@@@CARMELO A. | Overall Experience
Good facility. Only complaint: sometimes difficult to find parking.William S. | Overall Experience
Staff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10adam b. | First Impressions
Best Uhaul in Boston area!!paul w. | Overall Experience
Though our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.boris y. | Overall Experience
What makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.Melissa A. | First Impressions
When I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.boris y. | First Impressions
Andrea is the best! So kind, energetic, and above all very helpful and knowledgable.Benjamin B. | First Impressions
The check-in and check-out process was confusing.Katherine G. | Overall Experience
While Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn’t disclosed.Catha C. | First Impressions
Juan who checked me in was excellent and very helpful.tom a. | First Impressions
Very impolite front desk guy - I think his name was Sumneel or sumeen or somethingMahmoud A. | Overall Experience
All of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10.000$ for renting in your storage and hopefully believed that stuff will saveEMIL M. | Overall Experience
The Staff was very helpful with my rental and storage needs.Petr B. | Overall Experience
Very friendly staff person who was v helpful on phone!ira g. | Overall Experience
Very good customer service and very clean site hard working people thanks guys keep good work.Mohamed Z. | Reservation
My experience was average.Daniel L. | Reservation
Even early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.Rebecca N. | Overall Experience
Good customer serviceSophia D. | Reservation
poor customer service!Roseline F. | Overall Experience
Uhaul did a great job moving family from Ohio to MA. Thank YouEleanor L. | Overall Experience
Uhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggleHassan L. | Overall Experience
Also, J & R Movers were incredible.Really nice, really efficient, great to work with.Megan M. | Overall Experience