Customer Reviews for U-Haul Moving & Storage of Somerville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Somerville

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Yoav H.
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When dropping the equipment off, it would be nice to receive some sort of "proof"/receipt rather than "you are all set".

Chloe K.
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I was told that the tank was full. Once I got in the truck and was about 10 minutes down the road, I looked and realized it was only a quarter tank. I did not have time to return to remedy this. So I had to call and have them make a note in my record that this was indeed the case. I also took a photograph for evidence. This caused a bit of stress to me, not knowing whether or not the reality would be honored upon my arrival in Portland.

Vahid N.
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Customer did not leave a comment.

Maria E.
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I was billed for extra miles and if I didn't check it myself I would have been billed $33 I did not have!

alex P.
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Rescind the non-nicotine policy. It is unconscionable to take away employee freedom, regardless of the health outcomes.

Andrew H.
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A more thorough clean in the cab would be nice. Steering wheel was sticky and dirt/dust in center console.

Luc D.
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Not only would I not reccommend this location (nor mobile check-in); I'm so dissatisfied with my experience that I'm compelled to go out of my way to tell people NOT to use it. The truck was dirty, you didn't have the mattress bag that I purchased and you CHARGED me for. Then I got charged at the end location for adding extra miles to my trip because I had not anticipated having to stop at Target (30 minute detour in each direction) to buy a mattress bag for 4x the price that you sell them for.

Nathaniel M.
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Customer did not leave a comment.

Giselle S.
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Staff was super helpful and I would definitely recommend this place to anyone!

Gary S.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Jennifer Q.
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The customer service workers were ABOVE AND BEYOND friendly and helpful . One woman , I don’t remeber her name but she helped us tremendously and was SO nice . Such a pleasant experience on an extremely stressful day of moving . Would HIGHLY recommend. Everyone was very nice , but she was exceptional . Please look into that and give her a RAISE !

GERARD R.
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Customer did not leave a comment.

Rodrigo L.
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Customer did not leave a comment.

Victor P.
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Everything was perfect. Thanks Juan!

Dylan D.
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Dropped off around 7(closing time) and the employee was so rude. I didn’t know where to park the truck and he did not help whatsoever even though I was just walking around in the pouring rain attempting to figure it out.

Andrew B.
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Customer did not leave a comment.

Peter V.
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The manager was very professional. We felt comfortable with the equipment and procedures. Very well done.

Christina M.
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Customer did not leave a comment.

Jean C.
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great customer service

HANNAH R. | Overall Experience |
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As promised!

Laurent V.
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Customer did not leave a comment.

Daniel L.
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Nothing. The guys were excellent

William P.
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Manuel and his team were professional and kind. Highly recommend.

Yam G.
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Customer did not leave a comment.

Drew R.
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Both guys working the day I reserved my van were so awesome and kind and helpful. Many thanks for making a stressful day much easier on me. I really appreciate it.

Grady D.
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Customer did not leave a comment.

John S.
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Excellent

Julieta B.
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Clean cars

Mohsen K.
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Customer did not leave a comment.

Kate R.
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Customer did not leave a comment.

liz C.
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Customer did not leave a comment.

Andrew B.
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Customer did not leave a comment.

ALICIA B.
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I requested to have both moving blankets & a dolly. When I got to the location, I told the attendant that I did not need the dolly, but still needed the moving blankets. He adjusted my bill, reflecting that he understood what I was requesting. When I got to the location, to load the furniture, I noticed that there were BO moving blankets. I managed alright without them, but was disappointed. When I got back to the U-Haul location, I certainly let the next attendant know what had happened. He adjusted my bill accordingly.

Jerry V. | Overall Experience |
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Excellent

Ernesto F.
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Customer did not leave a comment.

Jaydeep B.
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Customer did not leave a comment.

Derrick G.
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Customer did not leave a comment.

Jerry V. | First Impressions |
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Everyone there were wonderful and very friendly.

Paul N.
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Nice employees but need a new computer system.

Christopher B.
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Customer did not leave a comment.

Matthew P.
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We scheduled our truck pick-up for 8am. I called a week prior to confirm they were open at or before 8, since it was New Year’s Day and it was a holiday. A customer service representative said they were open regular hours and I shouldn’t have an issue picking up at 8am. When we arrived there was a sign on the door that said they will be opening at 9am. The truck we received was missing a mirror and only had 1/4 tank of gas.

Daniel D.
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Customer did not leave a comment.

Zuleima G.
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Indicate the key drop-off box clearly. They told me it should be orange, not the case.

Paul H.
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One more time, Manny's crew was great! Friendly and efficient, as always!

Marie Claire M.
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Customer did not leave a comment.

Stephen M.
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Customer did not leave a comment.

Shannon M.
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The sales rep was great, super helpful and friendly. I wish I remembered his name but he was great!!

carol W.
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Customer did not leave a comment.

alan D.
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Customer did not leave a comment.

Eric N.
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Customer did not leave a comment.

Zakaria E.
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Customer did not leave a comment.

Rana R.
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very polite and helpful staff and was so easy to return the 15 foot truck here

PETER R.
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Customer service rep was fast, kind, and attentive

Cameron P.
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Customer did not leave a comment.

Stephen M.
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Every time I deal with this location i am helped by friendly, helpful and knowledgable associates. My experience was as always fast, easy and stress free. Every employee i have ever dealt with has been fantastic, and this location is highly recommended.

Alfredo A.
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Customer did not leave a comment.

Scott F.
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The man that checked me in was extremely rude and confrontational. When I checked in it was pouring rain and cold. I was waiting behind a couple when the Uhaul employee approached us and asked what size truck we were renting. I told the man that I was renting a 14' truck. He abruptly told me that "they don't have 14' trucks, only 15' trucks". I replied, "ok then it must be a 15' truck then." He proceeds to give me a hard time "are you sure this is the truck you want". I asked if he could just look up my reservation on the computer? He replied, "I can, but don't you think you should know what you're renting?" Again this exchange took place outside, in front of other customers. In the future, I'll think twice before renting from Uhaul again

Daniel N.
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The Linwood St. U-Hall is the best in town. The entire staff are some of the nicest and humorous group of people you can find. Being nice and humorous goes a long way when you're in the midst of a large move and probably not in the best of moods.

Marcelo S.
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Customer did not leave a comment.

Erik W.
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Location will not call me back. I returned a trailer on time and they charged me for two extra days. I can only reach the corporate office by phone and they have left multiple, unreturned messages with the local branch.

Ryan O.
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There is honestly nothing I can think of to improve. I love this location and I originally had my reservation at another location but after reading the reviews I realized I was saving a few bucks but missing the larger picture. I switched my reservation to this location and super happy I did. I'm super impressed with the improvements UHaul has made over the last couple of years.

Madhava H.
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There was a leak in the truck that was dripping at the back of the truck. I also purchased a lock from them and asked if it would work to lock the truck. They said it would. When I arrived at my destination I tried to lock up the truck but the lock didn’t fit. It was late at night and raining so I had to unload all my stuff in the rain late at night to avoid the leak from ruining my stuff and/or someone stealing it because lock didn’t fit. Overall a terrible experience. I’ve used uhaul in the past with no problems but this one was a nightmare.

Roderic S.
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Customer did not leave a comment.

Johnathan G.
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The gentleman that assisted me Edgar Lopez was amazing. Working alone on a Sunday at the beginning of the month is not fair to him. Needless to say he provided exceptional customer service. Was detailed not only with me but the customers ahead of me. No do think it is unfair he was the only person there and due to that I got the truck late about 30 mins due to lack of personnel.

John G.
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The people are nice , the place is fine but I thoughts are. The truck had a quarter of tank instead of full. The seats were stained with paint. I checked the outside no dents. I just didn't want anyone to think any of that was on my rental , but I didn't check the paperwork for notes to be honest. Tu .

Albert D.
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Due to an un-forscene circumstance, the Malden office hadn't contacted the Somerville office properly and there wasn't a 15' truck available for me, but the gentlemen there flew into action, and took it into their own hands and gave me a different truck that still suited my needs promptly and professionally, and made it a very easy transition. Thank you all, there in Somerville for the Royal Treatment!! Al D

Kavon K.
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You did excellent, thank you!!

Kathleen M.
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The staff was awesome. The truck had a terrible sound and sluggish drive. It was reported when I returned it and the attendant. He drove it to park it and let me know that he heard what I was talking about, so hopefully it is able to get addressed.

Barbara E.
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Each of the people I worked with were very professional, easy to contact, and flexible when I had to change my plans. They really worked with me to get the best deal and to get the right equipment for what I needed. I’ve used this location three times in the last few years and always been pleased.

Ronaldo R.
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Customer did not leave a comment.

Maria A.
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They Charged extra,I fill out half of the tank plus they charged me almost seven dollars,even I have to returned with a little more of 3/8 ??? you guy's are a thief, plus the miles they were exactly 5.7 miles plus 3.7miles,plus another 8.7 miles = 17.6 NO 20 PLUS MILES YOU ARE CHARGING!! Besides all that the workers were so high and the van smell a marijuana

MARK O.
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This location clearly rents many trucks and the location and vehicles are what I would expect. I was a bit surprised that only one person was working on December 1st. It took me nearly an hour to pick up my reserved van. On the last and first days of each month you may want to have better staffing.

Matthew J.
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Customer did not leave a comment.

Stephen C.
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This is not a negative reflection of a specific location, just of my overall experience with UHAUL this time around. I called November 25th to purchase a uhaul for 10:00am November 30th in Revere and they said that location wasn't available (which I completely understand because we had to move out within the week) so they asked if a location in Malden would still work for us and I said that was fine. A representative confirmed with me over the phone it was all set for 10:00am on the 30th. Uhaul called the 26th and said my rental was ready at 10:00 am, Friday Nov 29th. I told the representative that's not what I wanted to rent and they said they would call me back the next day. I didn't receive a call the next day so I called the 27th at night to confirm that it was changed back to the 30th. Because the location changed I asked for an earlier reservation time and they said they could make pick up at 9:00am and asked if Somerville was ok because Malden was no longer available. I said yes. The confirmation email I received shortly after still said the pick up location was Malden....I didn't realize until Thanksgiving the next day so I couldn't make another phone call. I called again on the 29th to triple confirm and the representative said the pick up was now in Cambridge. I told her about the miscommunication and the confirmation email in Malden and she then said that the latest form of communication was what I should go by. So she confirmed Malden was the FINAL pickup location. Uhaul called me 30 minutes later saying the official pick up was Somerville.... When we tried to drop off the uhaul I didn't want to make one more call because of how many times the location had switched and had my boyfriend do it since he drove the truck. The lady on the phone told him the drop off location was in Salisbury when we requested Rowley and it was also indicated as Rowley in our paperwork. It worked out in the end, and we dropped it off in Rowley it was just very confusing and stressful. Because we picked the uhaul up in Somerville and I lived in Revere and had to drive it back to Revere to pack up the truck and then drive it to Rowley to unpack at my new housing location. I was charged for going over the 40 miles. It was only $8.00 no big deal, but it was just frustrating because I had asked the representative in person if there would be any hidden fees because of driving it from Somerville to Revere first and he said "no, its a flat rate, everything included." I couldn't explain to anyone what had happened because Uhaul is the only one with evidence of this from their recorded lines.

raul E.
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Customer did not leave a comment.

Ryan O.
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I honestly dont think anything. Experience has become so streamlined it's great. Former Budget customer that has almost entirely switched to uhaul because experience of renting is so much better

Derek S.
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The customer service rep who helped me check out my equipment in the Somerville office was far more careful and thorough and explaining fees Etc before I walked out the door. My overall rental fee was a significant amount less then the prior time that I used Uhaul Services because of his instructions. I commend and recommend 151 Linden Street Uhaul

victor P.
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Everything was as promised. Manny is a great professional.

Matthew F.
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Customer did not leave a comment.

cheryl C.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

Jose V.
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The drop-key boxes were all left wide open and some keys were dropped in some of them but boxes were not locked to keep key safe. No instructions were given whether to lock the boxes after putting keys in them. I locked the box I used after I realized I could. Perhaps a sign with instructions near boxes may help.

ANTHONY C.
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Everyone I've worked with at this location is excellent!

Jonathan B.
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Customer did not leave a comment.

Nitasha W.
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Customer did not leave a comment.

Joowon C. | Overall Experience |
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I had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.

Lawrence R.
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If the rental is a one way, make sure the drop off location is a U-Haul Service center. I was sent to three locations before I could return the trailer. The first and second locations were "Kiosks" or satellites that were unable to accept my trailer due to size or were already closed for the day. I had to call the 800 telephone number to get a Service center to accept the trailer!!!!

Raul E.
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Customer did not leave a comment.

Donald S.
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Customer did not leave a comment.

Alani R.
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Customer did not leave a comment.

Patrick M.
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Customer did not leave a comment.

Anthony D.
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Pleasant and professional personnel.

Renato V.
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limited free mileage

Uku Kaspar U.
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Awful customer service! Had to wait over 40 minutes to pick up the truck I was renting even though I had already filled everything up online.

CARMELO A. | Overall Experience |
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@@@

Kristiana G.
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Customer did not leave a comment.

Dhrumil K.
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Incorrect charged for multiple days, had to essentially fill out the entire online order in person for the uhaul associate who did not know how to do his job, incorrectly told i would be refunded for extra fuel which is not the case either. Piss poor end to end experience.

DENNIS L.
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I did not appreciate the two phone calls I received the next day, asking me where the trailer was. It was returned that night. Personnel should check all trailers the next day.

Erica C.
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Isaiah was great, thank you!

Amer A.
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Customer did not leave a comment.

Chad T.
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Everyone at this location was very friendly and helpful.

FELIX G.
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Customer did not leave a comment.

Peter K.
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staff was great, super friendly and helpful

Andrea M.
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Customer did not leave a comment.

William S. | Overall Experience |
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Good facility. Only complaint: sometimes difficult to find parking.

adam b. | First Impressions |
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Staff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10

paul w. | Overall Experience |
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Best Uhaul in Boston area!!

boris y. | Overall Experience |
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Though our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.

Melissa A. | First Impressions |
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What makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.

boris y. | First Impressions |
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When I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.

Benjamin B. | First Impressions |
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Andrea is the best! So kind, energetic, and above all very helpful and knowledgable.

Katherine G. | Overall Experience |
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The check-in and check-out process was confusing.

Catha C. | First Impressions |
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While Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn’t disclosed.

tom a. | First Impressions |
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Juan who checked me in was excellent and very helpful.

Mahmoud A. | Overall Experience |
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Very impolite front desk guy - I think his name was Sumneel or sumeen or something

EMIL M. | Overall Experience |
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All of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10.000$ for renting in your storage and hopefully believed that stuff will save

Petr B. | Overall Experience |
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The Staff was very helpful with my rental and storage needs.

ira g. | Overall Experience |
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Very friendly staff person who was v helpful on phone!

Mohamed Z. | Reservation |
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Very good customer service and very clean site hard working people thanks guys keep good work.

Daniel L. | Reservation |
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My experience was average.

Rebecca N. | Overall Experience |
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Even early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.

Sophia D. | Reservation |
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Good customer service

Roseline F. | Overall Experience |
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poor customer service!

Eleanor L. | Overall Experience |
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Uhaul did a great job moving family from Ohio to MA. Thank You

Hassan L. | Overall Experience |
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Uhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggle

Megan M. | Overall Experience |
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Also, J & R Movers were incredible.Really nice, really efficient, great to work with.

SUSAN C. | Reservation |
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I cancelled by storage unit before ever using it so I don't have any rating. I selected Excellent because I have no evidence of anything negative.

Henri Louis G. | Reservation |
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We received great service and help during our move in to the storage unit.

Madeleine G. | Reservation |
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After driving 9 hrs, I got there and the unit I’d reserved was unavailable, despite the fact that I’d confirmed it the day before. Uhaul’s software shouldn’t let you reserve a unit that’s not open!

CHRISTINE D. | Overall Experience |
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The staff is exceptional and so is the facility, EXCEPT that the back of my rental unit was brick and leaked. 2 courses of boxes damaged by water, damp interiors and black mold. Fails with leak!

Jonathon B. | Overall Experience |
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Manuel was so awesome! Everyone else too.

Caroline A. | Reservation |
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They allow you to make a reservation online when they actually have no storage units available and don’t tell you until you show up and wait in line for 2 hours

Shalev N. | Overall Experience |
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Great staff. Great place.

Abraham L. | Reservation |
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Reservation was not available and customer service lied to me, claiming that never once in seven years had they ever had someone reserve a storage unit at their location that wound up unavailable.

Devin B. | Reservation |
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I was called to tell me that there was no room available and that this reservation was cancelled. I found a good alternative at different Uhaul, but hope this somerville reservation was cancelled.

Amanda P. | Reservation |
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I reserved a storage unit at the Linwood location three weeks before my move. After driving 9 hours, and arriving just in time to unpack, I was told that there were no units available.

Evan C. | Overall Experience |
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Great experience, seamless pickup and the team was very helpful.

William R. | Reservation |
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great product, and great service. Can't beat that!

Mitchell T. | Reservation |
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Nothing the associates did was bad, but o reserved a storage unit a month in advance but there was none available when I arrived. Absolutely unacceptable.

Gabrielle M. | Reservation |
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I was told there were not storage units available of the size I had reserved one month prior. However the employee was able to get me into a smaller unit at the same location.

Michael C. | Reservation |
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Person was amazingly accommodating and found the perfect storage solution for us.

JASON K. | Overall Experience |
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Everyone that helped get my Ubox setup and ready for me to take out was great.

No reviews have been submitted for this location.

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