POUYA A on 9/27/2016
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The staff, especially Manuel, was extremely helpful. Manuel was very professional and helpful. Thank you!
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KELLY F on 9/27/2016
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I`ve used this location multiple times, and it is the best one I`ve ever worked with. The employees are friendly, helpful, and easy to work with, and the facility is clean and secure.
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EVA K on 9/26/2016
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very good service
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DARREN G on 9/25/2016
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Manny and staff are fantastic.
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MARK M on 9/21/2016
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Very friendly and helpful staff. Will be doing more business with this U-Haul location!!
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Elizabeth B on 9/13/2016
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Yes
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CAROLINA C on 9/12/2016
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it was convenient for me to rent the van and store my stuff
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Daniel E on 9/10/2016
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To be clear: the moving help I hired was fantastic and helpful, and made the nightmare of u-haul Somerville tolerable. U-haul Somerville is a nightmare.
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Lynn M on 9/8/2016
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My moving help ran into serious issues both times they tried to pick up my boxes. I felt under-informed about how to get my U-Boxes from storage. The staff were friendly but frazzled.
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Jennie B on 9/7/2016
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Somerville location lost my box. Impossible to get a hold of because they redirect to a useless customer service center that says they`ll leave a message for them and then I never hear back.
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Ines L on 9/5/2016
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This has been such an unpleasant, stressful, costly, and frustrating experience. I cannot recommend this to a single person I know.
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Yolanda B on 9/3/2016
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This was the worst moving experience of my life and I`m coming from a military background. I will be working with the BBB for more answers on your end and some form of mediation/compensation.
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Adonica C on 9/1/2016
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My movers were incredibly helpful the ubox was fine. HOWEVER the uhaul warehouse in somerville messed up my uhaul order and were generally not good communcators and very unhelpful
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Sunyi Z on 8/29/2016
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Good experience with U-haul. Will recommend it to friends.
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Shannon B on 8/19/2016
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This was the BEST way to move across the country. Easy, priced well and guaranteed. I loved it!!
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Geena M on 8/10/2016
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Excellent customer service
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Joshua S on 8/3/2016
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The staff at the Somerville location was incredibly helpful and made a stressful day go real easy!
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Hannah S on 7/25/2016
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Staff unable to find my order - had to call multiple times to schedule moving the box.
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Alexis H on 7/24/2016
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The facility was very busy so I waited an hour to get my UBox despite arriving at my reservation time. Staff was helpful and tried to work fast. A slightly wider box would be better, 6ft.
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Hannah S on 7/13/2016
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Have now spoken to four people over the course of more than a week to try to make a simple change to my order.
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abhi g on 7/7/2016
Rating:
n
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katie d on 6/30/2016
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The facility lost my boxes that already had all of my belongings. After many phone calls, I was FINALLY able to hire someone to get my boxes.
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Heather Y on 6/30/2016
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When I tried to retrieve my stored u-boxes, I spent hours on the phone over the course of 2 days. No one was able to locate my belongings so that I could arrange to have them moved to my new home.
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Kirsten D on 6/11/2016
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Great job
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Alice J on 6/11/2016
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I had a great experience with this service. Very professional
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