Customer Reviews for U-Haul Moving & Storage of South Amarillo

Rating:

5.0

They made the experience so easy. They actually maintain their equipment and it shows. I've never had a problem renting from this location. I would recommend them

Rating:

5.0

Location was quiet and orderly. Very polite, prompt, helpful staff. On my way in minutes.

Rating:

1.0

The plates on the tow hitch were left down and were dragging until. Someone flagged me down to tell me that was incorrect.

Rating:

5.0

Only good things

Rating:

5.0

Friendly and efficient!

Rating:

5.0

Always an excellent experience! Thank you!

Rating:

5.0

Everyone @ this location has been a pleasure to work with. Knowledge, carrying about the customers and a pleasure to do business with

Rating:

5.0

This is my second time but different location this week and i must say your employees are so nice and helpful and your website is so easy to navigate and i love that i can do it all from my phone! Sure does take away alor of stress behind moving!! Thanka guys and uhaul ... Yall keep up with the wonderful job yall are doing yall are now my go to people when i need to move something!

Rating:

4.0

It would have been nice to have the truck washed before rental.

Rating:

2.0

Storage was fine, its yall employees that suck. Rude as and just the worst. Except Jayde, he was cool.

Rating:

3.0

Employees need to be retrained in customer service your employees really need to be more motivated.

Rating:

4.0

Just make sure you accurately measure the tank. I was told it was 1/2 full but it wasn't

Rating:

5.0

The whole expierience was great my only problem is i was told the unit he switched me to from my original choice was bigger but in fact its smaller and its not big enough for what i need to store

Rating:

1.0

The customer service was horrible. The guys that worked this day were very rude to everyone and had a woman in tears. I had purchased a utility dolly and it was not in the truck. When I asked for it they acted as if it was a burden to have to get it for me. Also when I returned the key after hours the drop box was broke .

Rating:

5.0

We have been using your equipment for awhile and every time we are satisfied with your equipment

Rating:

5.0

0

Rating:

2.0

Need a little better customer service workers were kind of rude

Rating:

2.0

I have been calling this location for 7 days tryin to get my receipt emailed to me. All I get every day I call is the recording, put on hold and no one ever answers the phone. Please email me a copy of my receipt. Contract #24092837. jlenormand@vitanb.com

Rating:

1.0

I was charged for $28 insurance when I clear as day told him no.

Rating:

4.0

Line was to long at store. Only one person and several customers.

Rating:

5.0

great service, Jayden was very professional and knowledgably

Rating:

3.0

Wear masks during a pandemic. Disinfect the cabs of trucks. Also, the cab truck smelled exactly like a cow farm. Why?

Rating:

5.0

Not sure everything was great.

Rating:

5.0

Give Brandon a raise

Rating:

1.0

The tire tie down straps we're in bad condition, the fenders were cracked, one of the loops for the chains was broken, so chains had to be tied together on the same loop. (Unsafe) Only one attendant at the desk, waited over an hour with only one customer in front of me.

Rating:

5.0

Great service!!

Rating:

3.0

If a person reserved a uhaul please make sure that it is available at that location. I was told to go pick one up about 50 miles down the road.

Rating:

4.0

Everyone was very helpful

Rating:

5.0

Everything was great!

Rating:

4.0

Online check in and drop off was extremely convenient.

Rating:

5.0

After I had an accident and reported it to Knight they didn't know what to. As soon as I arrived in Amarillo Texas I talked with U-Haul moving and storage of Amarillo they were extremely helpful gave me everything I needed and talked me through the process and identified the next steps. very clean facility, very knowledgeable, very thorough, and extremely helpful!

Rating:

3.0

Ensure computer information actually matches truck information (mileage and gas gauge).

Rating:

4.0

I told the person we dropped the trailer off that it was scary to drive and moved all over the road. He said unfortunately that is how some of them are. That they would have to drive everyone after it comes in to check it. I think this answer is unacceptable.

Rating:

5.0

Walked in, rented, did what I had to do, returned. Staff was friendly and professional, and made the experience as good as it could have been. I use this location as my default, because they have always taken care of me.

Rating:

5.0

Very good service. They took care of everything.

Rating:

5.0

Service was great and the attendants were professional

Rating:

5.0

Excellent young man at the drop off

Rating:

4.0

They should have someone there to assist me but nobody in the office.

Rating:

5.0

Rented from this location many times always a good experience good equipment good service

Rating:

3.0

I had a trailer hitch installed at this location before our trip. Need to ensure that when special bolts or a bolt kit is required to install a hitch on a particular model car (Toyota RAV4) that the bolts or bolt kit is provided with the hitch. They had the hitch but didn't have the bolts to mount it when I showed up on my appointment to have the hitch installed and had to go back to get the hitch installed after they ordered a new hitch.

Rating:

1.0

This truck was filthy, it was blocked in and took hours to get it out of the parking lot. Nobody at the company would call back. The truck had copious amounts of concrete remnants all in the back, on the steps and the ramp was completely covered in it. The inside of the cab was filthy and the ashtray was full of cigarette butts. This truck, in this condition, leads me to believe it was not COVID-19 sanitized and sent out this way. The local manager gave a $100 refund, telling customer care he emailed and called us but did neither. We contacted him through customer care and that was the first time we heard from him. This entire trip should be refunded. In the end we ended up with a flat and two tires required changing as well before we could finish our move and unload our truck. Here is the refund email and the only information ever from the store: Reference Number: 3002625 Customer Information: April Gibson tinag09@att.net Refund Type: CreditCard ending in --3178 Once approved, U-Haul immediately issues and processes debit and credit card refunds. Federal regulations allow banks up to five days to process refund requests. Credit processing delays are caused when the Customer's issuing bank takes advantage of this regulation. Amount of Refund: 100 Issued by: Daniel Sommers, U-Haul Moving Center General Manager Approved Date: Daniel could not tell us why the truck was blocked in, he could not tell us if the truck had been sanitized and never called us back with answers. I asked to talk to a regional manager and that never happened either.

Rating:

3.0

We rented a trailer and was told it was cheaper to bring it back to the store in Amarillo. We pulled it to Lufkin Texas and could have turned it in the very same day. We had to haul it back all the way to Amarillo. Makes absolutely no sense when a trailer is 19.95 for a day and we had to pay 137.00 plus dollars. This makes absolutely no sense!!!

Rating:

3.0

The person who was assisting me with the rental was not friendly and he seemed put out because it was "shift change".

Rating:

5.0

Keep the loading and packing team that helped me they were great.

Rating:

5.0

Same comment as pick up location. Fast. All I can say is thank you for the great service. My third time returning here since 2017. Great service, great personnel. No improvement necessary.

Rating:

5.0

Excellent customer service represented by each employee. Provided very prompt assistance... had the truck warmed up and ready to go.

Rating:

4.0

Thank you for the great service

Rating:

5.0

Mgr Dan & Ian were fantastic, professional and very helpful, U-Haul is so lucky to have them on their team. This location is a breath of fresh air compared to the disappointing experience I had earlier that morning at U-haul location at 6th St. The worse customer service by female Mgr. Katina.. no people skills watsover that I left that location after waiting over 30 minutes for nothing, and ended up at Canyon Dr location.

Rating:

5.0

These employees at Western street and Canyon E-way are always friendly and helpful! Always!!

Rating:

5.0

Friendly workers, easy process.

Rating:

5.0

Great experience with check-in, move-in, and rental! Very kind staff and manager made certain we were able to access the unit within minutes of our rental.

Rating:

5.0

Friendly, and painless

Rating:

5.0

Very easy to work with

Rating:

2.0

We had our camper burglarized and have a loss of over $3,000. UHaul failed to notify us that there was already a prior break in at their facility. The lot is not secure and should have razor wire installed.

Rating:

5.0

Dan was very friendly and informative.

Rating:

4.0

Uhaul has served our community for many years.its hard work for your employee's to take the time to generate your paperwork on top getting what the customer needs. Purchases like boxes take way to long. I feel sorry for your underpaid employees.

Rating:

4.0

The storage room needed lighting. It was kind of dark. The only light came from the hallway outside the room

Rating:

4.0

Very helpful when my daughter needed to quickly store her belongings during the COVID-19 situation. Thank you!

Rating:

5.0

Great storage facility and great staff!

Rating:

2.0

The only complaint I have with U-Haul is in regards to the processing automatic draft payments and the $15 dollar processing fee associated with deactivated debit cards. In this modern electronic banking world in which we all live, fraudulent activity on one's debit/bank account is very common occurrence. Fraudulent activity almost always triggers one's debit card to be deactivated by the issuing banking institution and requires the holder of the debit card to contact every entity that has an automatic draft or auto pay associated. Rather than offer a courtesy call, email, etc. when a payment is declined by a debit card that has been deactivated due to fraudulent activity, U-Haul simply adds a $15 fee as if the account was overdrawn. The storage facility to which I moved to does not tack on ridiculous fees and offers a courtesy call when payment cannot be processed.

Rating:

1.0

Had a vehicle in storage for months and turns out this location leaves the gate open all hours of the day and night and pays no attention to customer belongings. I decided to have the car shipped to me upon finding this out, the truck driver was able to enter the facility, work with a local tow driver, get to the back where my truck was, load it and drove off without so much as a gate code. Had also been trying to get in contact with the employees on location to help set up the shipping and for over a month all I could reach is corporate customer service because the location refused to answer or return any calls. I also ended up paying an extra month because of the same issue. Do not reccomend. Search elsewhere for a storage facility.

Rating:

5.0

Very nice to work with

Rating:

3.0

I had no choice but to move from Uhaul to another storage unit because my monthly payment went up. I got the same size unit for $40 less a month. The pricing is ridiculous.

Rating:

3.0

Just won't work with me at all when I was diagnosed with stage 3 cancer.

Rating:

2.0

When I first set up my account I reserved the biggest room available. When I showed up I was told they don’t do reservations and my unit wasn’t available. I had nothing but trouble for two years.

Rating:

5.0

This place was very helpful.

Rating:

5.0

I have been doing business with U Haul for many yrs always find it a great place

Rating:

3.0

It was expensive

Rating:

5.0

Sound piece of mind knowing our possessions were protected

Rating:

4.0

Lane and his coworkers were very professional and helpful in arranging the storage unit rental. Also helpful was the access for the area, which enabled quick unloading.

Rating:

5.0

Great experience! Will use uhaul in the future!

Rating:

4.0

Great staff clean place

Rating:

5.0

Great experience, no issues! Will use again for sure!!

Rating:

2.0

Not very happy that I had to pay whole month's rental because I couldn't make it by 4/14 got home the 20th cleared the storage out shouldn't have to pay for a whole month for 6 days

Rating:

5.0

The customer service was outstanding. Very friendly service. They bent over backwards to accommodate my needs.

Rating:

1.0

Order fell through twice on a 15’ truck. A lot of paper work texting calls for nothing. Wasted a lot of time for noting. Don’t make promises your company can’t deliver..

Rating:

4.0

Everything was great, The only problem I ever experienced was with the card reader for access into the storage area which only occurred 2 or 3 times

Rating:

5.0

The team in Amarillo were very informative as well as accommodating. Wasn't aware that I had a months FREE for storage until I arrived at their location. This saved me a time & pricing is competitive.

Rating:

5.0

Exceptional customer service. Easy check-in. Very friendly staff. Perfect storage facility.

Rating:

5.0

Good friendly quick service. With clean facilities

Rating:

5.0

Very helpful staff. Will return next time needed. Thanks again, Brad F.

Rating:

5.0

I very seldom give out complements but you folks were outstanding, and went above expectations! Wonderful experience.. Thanks Judge Herman

Rating:

4.0

x

Rating:

5.0

very helpful

Rating:

5.0

Facility excellent. Condition of contents in U-box not good.

Rating:

5.0

Thanks

Rating:

5.0

The service when we arrived at the Oklahoma destination was not friendly nor welcoming. We asked for help to take the car hauler and vehicle off of the U-Haul. We were treated very rude.

Rating:

5.0

Had no problems easy in and out. Clean units. Will use U-Haul again if needed.

Rating:

5.0

Only thing is I wish it was a 24 hour unit without having to purchase that option

Rating:

5.0

Thank you Colten and staff did great job overall on customer service and needs. Look forward to doing business with you in near future. Thank you, Manuel Fernandez

Rating:

1.0

Had roaches when I got my stuff back