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Kathryn H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of South Amarillo
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I found the facility with staff. The young lady that assisted me very helpful. The storage unit rental process was easy for me, thanks to the young lady helping me.
GLORIA V | First ImpressionsStaff and services we’d great!
CHRISTOPHER R | Overall ExperienceFast and easy turn in friendly people😎👍
DAVID SOur local delivery person, Chanda, was absolutely wonderful.
richard rNothing! Customer service was excellent. I'm extremely happy and will definitely rent from this location again. I'll recommend to anyone who needs a rental truck or trailer.
IAN NNeeded better signage for drop off spot and more workers. Long wait for help.
Melodie MThe folks at your shop ordered a trailer hitch for my car, a 2023 Nissan Sentra SV which didn’t fit my car. without checking their resources to see if it would. Come to find out, the trailer hitch that would fit is NO LONGER BEING MADE resulting in my having to use one of your Go Boxes. The people at your location acted like it was not their fault that they ordered the wrong trailer hitch and were downright rude about it. The fact is, I didn’t specify any hitch. They ordered one that would not fit my car without checking exactly whose fault would it have been if not theirs?
robert b | Overall ExperienceWe would like to say that Jaci & Abraham were outstanding in their customer service! They helped us out so much! However, the Traffic department really messed us up 2X. Cancelling our truck reservations at the last minute. We drove 800 miles to get to Amarillo, and at the last minute, we had to travel to Dimmitt, TX to pick up our vehicle. We are not happy with the traffic department at all. We cannot recommend the traffic or booking department of U-Haul.
Tammy A | Overall ExperienceI scheduled my reservation pick-up to be at 7 am. I get there at 7 am and go to walk inside and the doors are still locked so I waited patiently for until around 7:10am and the doors were still locked. The person running the morning shift finally opens the door at 7:34am. I completed the tasks i needed to with the trailer and then when I went to drop the trailer off around 5pm I walk in the building again wasn't sure if they might have closed early or something because the open sign was never on not in the morning or the afternoon. I waited on the equipment return pad for around 10 min. I then went inside and saw on the cameras that 2 of the workers were in the back looking or working on one of there personal cars. I can not belive that this location is run like that. I will be taking business elsewhere from here on out.
TRENT HThis is an excellent location and this young lady was also young and had tattoo's and was quick and efficient.
DANIEL RThe lady that checked us out was very helpful and caring! She is the best agent we have ever worked with. She had a caring attitude and even helped by making a few suggestions for our move.
SHANE SThe trailers were not inspected. I had the return 2 trailers due to having bad tires. 1st had a bald warped tire and the 2nd had tread missing. The employees argued when I told them and I had to physicaly prove the issues
LELAND KThank you U Haul. Everyone I talked to was very helpful.
COLLIN K | Overall ExperienceI was never quoted for mileage. Then I received the bill. It was double my quote because it included mileage. I don't understand.
LEIGH GI didn't catch names, but the people here were very friendly and helpful. Seemed to care about the customers and helping out.
ERIC CStaff was Very helpful and accommodating!
Sintia A | First ImpressionsI called repeatedly and never got anyone locally to answer. I did NOT want to talk to another app!! If I had a question of the local site, I had to drive there in person. Not convenient at all. Next time I need a storage unit I will find someone who answers the phone locally.
PEGGY M | Overall ExperienceKnowledgeable and professional
RAYMOND HWhen I needed help, had questions , whatever my needs for my storage items, the staff was always there to help with friendiness and professional answers
Mary L | Overall ExperienceStaff member was friendly and got the return checked in a timely manner. Was least than 10 minutes and trailer was unhooked and I was on my way.
WILLIAM RIt was easy to rent the trailer I needed. Every employee I dealt with was knowledgeable, friendly and helpful.
WILFRED CFlat tire on startup.
Jacob SWhen we picked up, the older Hispanic gentleman working had a customer on speaker phone and it was incredibly loud and hard to hear what the person helping me was even saying. I felt bad for the younger kid working, his dad (I assume) showed up and you could tell it embarrassed him, telling him to talk to him and give him a hug in the middle of us getting the paperwork done, then proceeded to sit down with the Hispanic man (that had the customer on speakerphone) talking about the bar, getting fucked up and being extremely unprofessional. Overall, the employee that helped us did a great job and returning it was quick and easy, the female that disconnected us was polite and efficient as well as the older gentleman that was working on the return date, he is usually who helps us and is always very kind and professional.
TOBI PI was very pleased with the staff at the pick-up location. Very helpful and friendly personnel.
KAREN FGreat customer service. Very helpful and knowledgeable staff.
CHRISTOPHER R | First ImpressionsEveryone there was very friendly and helpful. I was there just on time to get my unit before closing since I travel from Dallas, Tx and manager there and staff was very helpful. Very friendly and very knowledgeable people
Miriam B | First ImpressionsHave used this location many times, they are professional and efficient. I used the remote drop off, so they were closed.
Clay WThe staff was super friendly , helpful and efficient. We came in to rent a trailer, they hooked the trailer up for us. When we went to return it, they had us pull up in the return line, they unhooked us and said we were good to drive off. I got an email 10 minutes later that I was checked out and thanked me for my business. So fast and easy.
ANGELA SAbraham was amazing! He was professional and helpful.
JAN NThe truck we reserved was not there on time. We had to wait for it to be brought back from another customer which interfered with my kids pickup schedule from school. After the truck arrived I was not given any instructions going forward. I was never told how much gas to return the vehicle with, so when I dropped it off it had the same amount as when I received it. But then later I was charged another $96 for gas.
Gracie MAshton the young man who helped me was very friendly and efficient. He made pick up and drop off extremely easy.
CODY Lservice was great in this area
Leroy RAll good!!!
Philip B | Overall ExperienceGreat customer service! The guys were knowledgeable and very helpful! I appreciate all of their help! Highly recommended!
MISTY H | First ImpressionsI wish the units themselves had lighting in them.
Jacy B | Overall ExperienceI have bad knees and it hurts to walk. I had to walk all the way to the Uhaul trucks and my truck wasn’t parked there. Then I had to walk all the way around that large storage building to the truck. They could have pulled the truck around. Horrible customer at this location. Won’t be a return customer
TANYA OMore cowbell
AARON PDrop off went very smooth.
Sarah HGood Job
David PYou need more staff at front counter so you don't have a long customer line.
ALEXANDRE EI ordered a car dolly because that was all that available in the area, but when I went to pick it up the place was closed. I went to the uhaul Ube the get a trailer, when I loaded the car on it the tire strap was ripped. I had to deflate the passenger side tire to make it work.
ERIC EHave rental trucks with cruse control, upgrade the fleet.
LEE HMy experience with the South Amarillo U-Haul location was fabulous! I booked from Allie's Attic in Lubbock, TX and when I needed to change the size of the rental I called the Amarillo location. The person on the phone was kind, knowledgeable, courteous and was able to make the change necessary. We arrived and our vehicle was ready, clean and we were helped in a very timely manner. It was a fantastic experience from beginning to end!!
SHERRI DNone
KATHY BThe pick up place in Amarillo 7410066 5316canyon Dr Amarillo TX 79109 (Abraham j) was the best customer service I have experienced .a+ rating
DEWAYNE NEveryone was friendly and helpful
GEORGE HAwesome team from Amarillo Texas to JAX especially Felicia in Jax
LISA HGreat
LARRY MThe manager and his employees at this location made it so easy for us to get checked in and checked out in a timely matter
CRYSTAL G | First ImpressionsIt was a good and fast process.
ESTRELLA J | Overall ExperienceVery friendly and efficient
DEMETRIA CThe guy I dealt with in the store was unprofessional.
JOHN SThe team was fast and friendly and knew what to recommend so that I could move my item safely. Five stars would recommend every single time.
CHRISTOPHER S | First ImpressionsI dropped the trailer off at this location by mistake and received a call four days after picking it up to ask where the equipment was. The confusion was cleared within the next few hours.
CHARLES FThe staff was very friendly and helpful. I appreciated his pleasant attitude.
Mary S | First ImpressionsNA
DONALD BI was told $88 was what I would be charged but after looking at the receipt I was charged $110? Can you please explain the difference in price.
Billie RRude
Ellie BAbraham was super friendly and great at his job. Very satisfied.
Briana RAbraham was extremely helpful and a lifesaver.
MICHELE CUnhooked my trailer before I knew it! Friendly and sweet.
BRITTA MDan took care of me.
SHANE SI used your facility for a little over a month but was completely satisfied.
Rene M | Overall ExperienceI had a corner storage area and the dirt that blew into the unit was horrible. There are no wind blocks from the north. I expected dust but not the level we had. You can tell it is bad because outside of the unit there is a pile of dirt about 8-10 inches high and about a 2-3 feet wide. All it would take is a shovel to clear out but no one does and all of it blows into that until eventually. It is an eyesore and we just kept tracking dirt into the unit from the pile out front of our unit. I don’t know how secure it is. Does anyone check if someone doesn’t use the disarm code on the unit? What happens when it is after hours? It seemed more accessible to theft when the fence came down. I was never clear on how the new system was more safe. But I was very clear the time my credit card was stolen and my payment was late. I sent an email apologizing for the problem and explaining my situation and the manager never responded. But you sure got notices on price increases. I think U-Haul is higher than most storage facilities in town and that is why we left. Too many increases in rates.
Steffanie C | Overall ExperienceAvailable, clean, & efficient!
Rex A | Online Move InRented unit 111 outside unit. Was given a key card and a big speech that it would trip an alarm if I didn't use the card. Arrived at 7pm the same day I rented the unit with 6 vehicles and 2 large trailers to unload. The card would not work, said access denied. There was still a lock on the unit, I called and text the manager (Daniel Sommers) with no response. Called customer service, they said they could not help me. I cancelled the unit two days later. The last 3 times I have been there for propane they tell me they are out of nobody is certified to help. I will never be back
KIRK K | Overall ExperienceThe store manager was delightful and a great person. Thank you for your service!!
JOSEPH G | First ImpressionsAmazing staff!
April S | Overall ExperienceThe only thing is only one employee working. That day was busy. Had to wait awhile
JODI d | First ImpressionsThese people are very very amazing. They go out of their way to help you.
MISTI H | First ImpressionsThe staff were courteous and helpful.
SUSAN L | First ImpressionsEveryone was very friendly and helpful. It is the best rental and storage to use. I have rent from this u-haul around 4 times. I would this u-haul company. Thanks Guys for being the best!
Charlotte K | First ImpressionsAll the staff were very helpful and friendly!
Julia T | First ImpressionsThe staff is always so nice and very helpful!
ABBEY M | First ImpressionsEverything is great
Maree K | Overall ExperienceThis was the cleanest, best supplied, and most well managed U-Haul I have used in 25 years and over a dozen cross country trips. Abraham and Matthew are great people and company representatives.
Lance H | First ImpressionsI love my experience. I came from Beaumont, Tx and they treated me like family. I would recommend this facility to everyone who need short term storage.
Jessica H | First ImpressionsGreat place
Maree K | First ImpressionsThank you U Haul
Mary J | First ImpressionsAll staff were very knowledgeable, helpful and courteous. Very efficiently run business and friendly staff!
Christopher S | First ImpressionsThe unit we reserved was not available which is very frustrating. Our guy, Abraham did everything he could to help us and make it work! Because of him, we chose to stay at this location.
Lexie R | First ImpressionsI left one climate controlled U-Haul storage facility in Amarillo and relocated my things to another U-Haul facility in Odessa, TX on a job move.And it was reasonably priced and very convenient. The U-Haul staff on both ends were very polite, helpful and professional, which has always been my experience with U-Haul. Thank you for helping to make my move,less than a burden than I thought it would be. And I would definitely recommend your services and facilities to everyone needing of your services.
WALTER B | Overall ExperienceClimate control was nice. Indoor loading and unloading good in the hot weather.
Steven W | Overall ExperienceEveryone very professional & courteous
Brenda M | First ImpressionsThe man who helped me check in was incredibly friendly and very helpful! He made me feel like everything would be safe and secure and explained everything in detail to make sure I understood how to get in and out. I love how clean and well maintained this storage facility is!
MADISON T | First ImpressionsEmployees are not friendly and don’t care about me.They are so careless and annoying . I had to go six times to the office to get a simple help . I am so dissatisfied with them.Sorry UHAUL
Mekonnen L | First ImpressionsFriendly, fast, and knowledgeable.
Steven W | First ImpressionsGood experience!
Karen C | Overall ExperiencePreston was great and super helpful! The other two young gentlemen were also very kind and helpful. We had a great experience and highly recommend this facility!
Leslie B | First ImpressionsWent above and beyond to help.
Sigmund D | First ImpressionsThe manager at this facility is fantastic!! Super helpful and kind. Highly recommend!
VALERIE P | Overall ExperienceI always return to this particular location because in the past, they have never let me down.
WALTER B | First ImpressionsWas charged for three months after we cleared out the storage and returned the keys. I had to cancel the debit card that was previously linked to our account so they could no longer take from my bank account. Aweful customer service
Robert B | Overall Experiencethe staff is super nice. I liked my experience
ALEX C | Overall ExperienceThe manager was efficient, friendly and helpful.
Devorah A | Online Move InI am not use the storage
VARDAN P | Overall ExperienceDan was excellent. He foresaw needs that we did not and work ahead to make sure that we had a reasonable pollution to our issue. The young lady that was there as well helped us understand the alarm system and showed us personally how to operate it. All in all the entire team was excellent
WILLIAM J | First ImpressionsThey rented me a space but it was someone else’s didn’t find out till I had unloaded a great deal of heavy items working alone Was made to load the truck back up ! Came back next day to find that a unit near where I reloaded from was actually available it was the exact same unit they could have saved me a great deal of time and trouble the additude was aggressive the manager refused to contact a person who rented a unit but had not taken use of it yet They could have given me the unit that night the one I got the following morning . The employees the following day were much easier and pleasant to deal with The main manager is behaving in an undesirable manor Unnecessarily. !
JACKIE F | First ImpressionsI would recommend to friend/others with caution. As in my experience, not everyone knows procedures of the business. Such as methods used to notify lessee ASAP of changes with access to storage area.
Marie M | First ImpressionsOur family continues to use them and will!
ROBERT R | Overall ExperienceL
Ashton S | Overall ExperienceI had a U-Haul truck for 2 days and didn't see the promotion the first day but the staff still let me take advantage of the promotion a day after I initially rented the truck. The storage is very well maintained the thing I like about it the most is the drive-in drop off where it's like a garage that you pull into and you can still access your storage unit so if it's raining or snowing or foul weather you can still access your storage unit without getting wet or blown away
MIGUEL Q | First ImpressionsRent truck also storage unit
Ian H | First ImpressionsEven with all of the stress of wild fires in Amarillo area your personnel worked hard to overcome obstacles presented and while it was done with additional time and money We did meet our objectives for the day Thanks for all the years of flawless service David
David A | Overall ExperienceGlad you are here. Glad to be here.
Darrell H | First ImpressionsYou guys are awesome. Everybody understood my situation and was able to accommodate my needs even when I was unable to keep my contract .. I never got to use my unit due to lack of transportation but from what I was able to see you have an incredible facility and the security you provide tops it all. If I need a unit at another time I will.call you guys. Thank you everybody fircall your assistance, Sherrie Moke
Sherrie M | Overall ExperienceLove the Amarillo people, they tried their hardest to fix the laziness from Grand Junction crew. I will never use Uhaul again after this.
JACOB W | First ImpressionsThis is the first time I've ever encountered a storage unit measured UP in the long dimension and if I had known about it before I rented it, I would've chosen a different size. The price was the deciding factor though, as I opted for only a temporary space, but if I need to rent space in the future, I will call first to verify the configuration.
Michael B | First ImpressionsThanks again
Ramon P | First ImpressionsDead mouse in my storage, buy at least it was dead
Kim B | Overall ExperienceWas a perfect move
Robert N | First ImpressionsI. love the cleanness and security. The staff was above great. Thanks Randy May
Randy M | First ImpressionsThere is sometimes when you walk in there is no one at the desk to help you
KIMBERLY B | First ImpressionsIncredibly understaffed. I’ve called trying to speak to someone multiple times, different days and there is never anyone to answer the phone. I had issues with my unit being locked when it shouldn’t have been, TWICE. I called and was actually able to speak to someone, they told me it would be taken care of and a week later it still was not. Would not recommend.
Christy N | Overall ExperienceI love the place and it’s is clean
FATU W | Overall ExperienceGreat friendly service! Check in was quick and I was given information that I needed that should be told to clients that purchase the insurance for any truck, trailer or auto transport.
cristinia p | First ImpressionsPerfect service, perfect equipment. Good price.
ruben l | First ImpressionsI was locked out of my storage unit and was not able to be resolved.put me out of my way at least 24 hours
Michael W | First ImpressionsFacility seemed pretty secure but the storage room itself had no lighting. I paid for a climate controlled room but could not tell if had heat or air conditioning; only that it was an inside room. I don't think anything got ruined, though. Kudos to the awesome, friendly staff! They were great!
Carolyn H | Overall ExperienceThe only complaint I have is that I was told that there were no available units in the kind and the size I had chosen when I made the reservation.
cristinia p | First ImpressionsI reported checking out to staff person the Thursday Before we had to be out. The someone called on Tuesday to ask if we were out. The right hand does not know what the left hand is doing
Bill P | Overall ExperienceEverything was good except for some of the employees language. Customers don’t appreciate foul language.
JODI d | Overall ExperienceThey had some movers to move my stuff to another storage and I scraped up my entertainment center also they broke the real on the side of my bed other than that everything was okay
Stacey B | Overall ExperienceOnline and app Communication about location could have been better. It took forever for the map of the facility to load in the app. But, when I went inside, Abraham, the man at the desk, was very helpful and explained how everything worked.
Erica A | Online Move InThe place is very unfriendly. I had to go to the office every time I wanted in my unit. They were always working on something. Their work trucks were in the way loading and unloading my stuff for being a new faculty. It was very dirty. The elevator sounded like it was going to break down. I would never recommend this place. It should be reported to OSHA
Robin M | Overall ExperiencePractically everyone we encountered at this facility was friendly, helpful and open to help us in any way.
carol c | First ImpressionsThank You for all your help.
Melody L | First ImpressionsAll the staff was very friendly and was able to answer any questions that we had.
Angela B | First ImpressionsThey were very helpful from the beginning.
gustavo v | Overall ExperienceThe staff was very helpful and friendly. Very professional thank you for your help.
mike m | Overall ExperienceThis storage unit was very helpful when we got there he offered me a different storage unit and besides having to go to the third the third floor he offered me one outside which was way more convenient that's exactly what I need it plus he handled the the issue that I had with Maria's store over there on 6th Street and I believe his name was Daniel but yes I would recommend this storage unit to anybody and everybody thank you
Michelle G | First ImpressionsI would love to give a five star rating but I made my reservation online for a first floor storage unit and was told there were none available. There seems to be a disconnect between the online system and local availability process. Jaci was a tremendous help. As I walked around the storage area it appeared to be the first floor had many units available but the manager did no want to rent them?
Douglas B | First ImpressionsWas greeted well..quickly set up and a very pleasant experience all around..thank you.
LINDA M | First ImpressionsI called had reserved rental space of 10 x 23 x 6. When got there did not have., I had rented a dolly did not have, I had asked for a 20 foot didn’t have. I did get an 15 foot. Asked for rental space on the base floor Did not have! Had to get two units on the third floor very inconvenient, elevator would not hold to get everything on other people need it, of course. equipment was in adequate to move stuff. Regular full-size bed and queen bed was falling over the sides of it.. I have furniture to move it adequate to put on the third floor and have to move it. 2 to 300 feet from elevator inconvenient all the way around had five people helping took over two hours to unload boxes and two mattresses and one couch.. waste of my time and renting the U-Haul need to be refunded the U-Haul because I have to rent one again tomorrow to finish The job! didn’t have access like I was told to the building for 24 hours was told at 8 o’clock could not come back had two more loads at least and there were homeless people staying, there and was told we had to leave bye U Haul people. They said they could do nothing about homeless people being there in the building! So therefore it was unsafe to come back and was unable to come back because both of these situations … Would like my U-Haul money refunded because I have to rent another one to take care of the move and complete what should’ve been completed the day before. I have a Realtor coming tomorrow Monday 26 June. to take pictures of my house which is not ready now. To put on the market for sale. This is a big deal
robecca r | First ImpressionsVery helpful and nice.
Robin M | First ImpressionsI canceled the storage unit a month ago and still was getting notices that I was late on payments. Due to construction, there was no fence around the units anymore.
Aaron P | Overall ExperienceStore owner should not speak ill of customers in front of customers while on speaker phone.
rebecca r | Overall ExperienceYou are awesome
IBRAHIM T | First ImpressionsI just moved from Dallas to Amarillo in Jan when I rented a unit at this facility. I attempted to move out March 3rd after signing a lease at my new place and the system wouldn’t let me because my payment was do March 1st. I called the customer service line and was told Uhauls policy is to charge you a full month even if you don’t need it for the month because it was past my due date. But the nice representative did state that usually in circumstances like mine the area manager would probably only charge me for the time I needed or prorated.. So I called and was over talked by Abe , he was very rude I asked him to please stop over talking me and let me get a word in and he refused. He also tried to make a side deal with my boyfriend by letting us come pay $80 for one day to let us get into the storage get our things and then he would lock it back up. Crazy right? I refused to agree to that because let’s be honest that’s still a rip off. Long story short I was charged $147 for the month of March and I moved out March 3rd how fair is that? Plus I paid for a moving truck for a day. I have never been treated this way at Budget trucks or Self Storage. Or any storage company for that matter. Most companies allow you to pay a prorated amount upon move out day but not U-Haul. They steal from long time customers or at least this location does. Please beware of this.
SHAMANE M | Overall ExperienceEverything was exceptional other than my U-Haul Truck breaking down after being driven 5 miles. So inconvenient for me.
DELILAH U | First ImpressionsExcellent customer service’
Dwana M | First ImpressionsI didn't like that everything I called, I couldn't talk to a person it office. Also that there are lots of extra bugs in storage, I know there will be some but doesn't seem to get sprayed for bugs enough.
Margie C | Overall ExperienceWith the new construction and the raising of the rent .was not safe and was over priced
Jerilynne D | Overall ExperienceMost these questions don't apply...Interaction was on the phone. I was well informed and taken care of. Thanks you Daniel* manager*
MARTHA V | First ImpressionsI was by far not the best customer for the last year or so— which I greatly apologize! But for the entire 2-3(ish) years I was there, the service was perfect, and everyone was helpful and understanding! Enjoyed my time!
Dana C | Overall ExperienceI had some personal issues over the weekend & had to call uhaul & explain a few things & the ladies I talked to were so nice & respectful to me! I can't tell you how much that helped !! Keep up the great work uhaul !!! Thank yall !
Kelly G | First ImpressionsPoor management. Seems that no one is in charge, and no one knows what's going on.
christy m | Overall ExperienceI was bounced around both by online reservations and at the locations....I had to pick up a truck at another location and get my storage unit at another location while the reservations on line gave me another location...wasting my time and cost me hundreds of dollars for your computer and reservation system which the attendants do not know how to use
DANIEL G | First ImpressionsNice people nice manager
nyingma d | First Impressions8 had an amazing experience. Upon arriving we found the unit that customer service assigned us to be to too small so I went to talk to Daniel and he had no problem upgrading us to a bigger unit.
Elizabeth s | Online Move InDanielle and staff have always been super helpful. I would recommend this UHaul site to anyone!!
dawn d | Overall ExperienceVery good
Keith B | Overall ExperienceConstruction work going on
Molly H | First ImpressionsExtremely poor communication. Customer service through phone near useless and store phone never answered
Salvador G | Overall ExperienceStorage had no lighting.
Tim L | Overall ExperienceWas very happy either service!
Ron S | First ImpressionsEasy znd convenient!
Debra H | Online Move InToo bad we had to move because of the renovation y'all are doing. Thanks
Marry H | Overall ExperienceOur stuff was stolen from our camper, the person there took pictures and said they would look at the cameras. When I checked back a couple of months later they forgot to even record the incident or check the cameras. The manager seemed to have covered the fact that it wasn’t taken care of by saying “they never check cameras for stolen incidents”
Hector M | Overall ExperienceVery poor customer service. After being a customer for 2 years was told to get my stuff out with only a week warning they where closing the rv parking. Also parts where stolen off my camper
Zach H | Overall ExperienceCan you please send the receipt to jewell.moore@hrblock.com
Jewell M | Overall ExperienceIt was quick and easy to set up, the facilities were clean and the dolly’s were always available. If I need a storage facility again, I would come back.
Lindsay P | Overall ExperienceFriendly staff. Decent rates.
jeffery j | First ImpressionsThey only had one size unit available which was still too small I called their other location they had even a smaller unit only available then right at the last minute as I was in the parking lot they informed me at the location I was at that they were able to get me a slightly bigger unit that one had just become available instead of letting me drive off they took the time and consideration I greatly appreciate it I would highly recommend U-Haul for storage and moving it was an interesting experience for the fact that the employees actually cared about someone even like me to walk in and still find me a better unit and not giving up in doing so that is an act of service you do not see too often anymore to go a little above and beyond goes a long way thank you don't stop hiring employees like that and continue your services as is
Michael B | First ImpressionsGate had a few issues. Had to put in code multiple times for it to open.
Todd M | Overall ExperienceI was very dissatisfied with the service I received. Moving into my unit should’ve been super easy because I had a reservation, but when I got there you didn’t have a unit available in the size I reserved and your employees tried to railroad me into paying more for a bigger unit when I didn’t need more storage space. If someone makes a reservation you should always be prepared to honor that reservation, or at least honor that price, without customers having to argue with 3 different employees.
Maria G | Overall ExperienceClean and weather proofed. easy access and very secure.
Claudia C | Overall ExperienceEveryone was very friendly. It was clean and easily accessible.
Timothy N | First ImpressionsThe first guy that helped me reserved everything but told me that the first month wouldn't be free and that that has never been a "thing" then told me that I could turn in the truck late after hours. Then came back in and another employee told me the exact opposite. It would be great to have all workers on the same page with the company policies to reduce confusion. Other than that my experience with uhaul has always been good.
Jodie M | First ImpressionsStorage units are poorly maintained
Dylon P | First ImpressionsGreat service
Crystal R | First ImpressionsSome counter training is still needed for the new but, your people go way above and beyond to help very appreciated. I have suggested your location to very many people. I work for the city and see a lot every day. Thank you.😁
keith o | Overall ExperienceThis location is excellent. Much better than the rest of the corporation’ overall
Scott M | Overall ExperienceOn u-boxes, you are great but vehicle storage is horrible. My Motorhome was vandalized and catalytic converter was stolen. It had only been in storage for 5 weeks. You refund my money for July storage. Then texts are sent to me about not paying and late charges. Received several of this texts from Dan Somers. It took multiple calls to straighten this out. Poor customer service.
Leeann B | Overall ExperienceAfter dealing with a number of uhaul “facilities@ this is the ONLY one that had any clue about anything. The two young men there were friendly, professional and very helpful. Ian and Jaden? They were great. Don’t use another facility.
Scott M | First ImpressionsKeep up the good service thank you.
Joe C | Overall ExperienceThe door to our unit was broken & took several complaints from us before it was fixed. The staff were rude, hateful, & unhelpful on multiple occasions. Most of the time I felt like they were inconvenienced just by being there. I would not recommend this facility.
CRYSTAL N | Overall ExperienceThank you for being there for us when we needed you!😊
Rebecca B | Overall ExperienceMost of staff very helpful. You have one guy who flippant and rude to customers in the store and on the phone. He also wasn’t a team player. He tried to show his superiors over other workers. He refused to get the assistant manager. I know him when I see him. His attitude could cause the list of future customers.
Leeann B | First ImpressionsAlthough a little shorthanded at times the staff are very friendly knowledgeable especially the manager Dan. He's always so calm and knows what he's doing. Highly recommend this location
Shaun S | Overall ExperienceVery courteous and friendly staff, and they went out of their way to help.
William H | First ImpressionsI have never had a bad experience with Uhaul outside of every time I visit or use this location it takes so long for me to helped or get anything done. Staff are very helpful and kind, but facility is very understaffed. All I needed to do was check out of my unit and I waited 35 minutes just to hand in a lock and get a receipt. My need was less than 2 minutes long and I waited 35. This is not the first time I have waited here. Great place, but poorly staffed.
Eric C | Overall ExperienceOnly negative doesn’t offer military discount which is sad
Johnnie L | First ImpressionsStorage was fine, its yall employees that suck. Rude as and just the worst. Except Jayde, he was cool.
Devin H | Overall ExperienceThe whole expierience was great my only problem is i was told the unit he switched me to from my original choice was bigger but in fact its smaller and its not big enough for what i need to store
Kimberly L | First Impressions0
Sierra L | First Impressionsgreat service, Jayden was very professional and knowledgably
DANIEL S | First ImpressionsEveryone was very helpful
Jillian H | First ImpressionsThese employees at Western street and Canyon E-way are always friendly and helpful! Always!!
kim B | First ImpressionsFriendly workers, easy process.
skylar a | First ImpressionsGreat experience with check-in, move-in, and rental! Very kind staff and manager made certain we were able to access the unit within minutes of our rental.
John L | First ImpressionsFriendly, and painless
Stuart L | First ImpressionsVery easy to work with
Garry V | Overall ExperienceWe had our camper burglarized and have a loss of over $3,000. UHaul failed to notify us that there was already a prior break in at their facility. The lot is not secure and should have razor wire installed.
Renee F | Overall ExperienceDan was very friendly and informative.
Virgina C | First ImpressionsUhaul has served our community for many years.its hard work for your employee's to take the time to generate your paperwork on top getting what the customer needs. Purchases like boxes take way to long. I feel sorry for your underpaid employees.
leisa h | Overall ExperienceThe storage room needed lighting. It was kind of dark. The only light came from the hallway outside the room
Stan W | Overall ExperienceVery helpful when my daughter needed to quickly store her belongings during the COVID-19 situation. Thank you!
beth h | Overall ExperienceGreat storage facility and great staff!
Tyler C | Overall ExperienceThe only complaint I have with U-Haul is in regards to the processing automatic draft payments and the $15 dollar processing fee associated with deactivated debit cards. In this modern electronic banking world in which we all live, fraudulent activity on one's debit/bank account is very common occurrence. Fraudulent activity almost always triggers one's debit card to be deactivated by the issuing banking institution and requires the holder of the debit card to contact every entity that has an automatic draft or auto pay associated. Rather than offer a courtesy call, email, etc. when a payment is declined by a debit card that has been deactivated due to fraudulent activity, U-Haul simply adds a $15 fee as if the account was overdrawn. The storage facility to which I moved to does not tack on ridiculous fees and offers a courtesy call when payment cannot be processed.
Mike M | Overall ExperienceHad a vehicle in storage for months and turns out this location leaves the gate open all hours of the day and night and pays no attention to customer belongings. I decided to have the car shipped to me upon finding this out, the truck driver was able to enter the facility, work with a local tow driver, get to the back where my truck was, load it and drove off without so much as a gate code. Had also been trying to get in contact with the employees on location to help set up the shipping and for over a month all I could reach is corporate customer service because the location refused to answer or return any calls. I also ended up paying an extra month because of the same issue. Do not reccomend. Search elsewhere for a storage facility.
andrea m | Overall ExperienceVery nice to work with
Garry V | First ImpressionsI had no choice but to move from Uhaul to another storage unit because my monthly payment went up. I got the same size unit for $40 less a month. The pricing is ridiculous.
Justin R | Overall ExperienceJust won't work with me at all when I was diagnosed with stage 3 cancer.
Cindy B | Overall ExperienceWhen I first set up my account I reserved the biggest room available. When I showed up I was told they don’t do reservations and my unit wasn’t available. I had nothing but trouble for two years.
Kyle A | Overall ExperienceThis place was very helpful.
dana y | Overall ExperienceI have been doing business with U Haul for many yrs always find it a great place
betty p | Overall ExperienceIt was expensive
Sexton C | Overall ExperienceSound piece of mind knowing our possessions were protected
trent m | Overall ExperienceLane and his coworkers were very professional and helpful in arranging the storage unit rental. Also helpful was the access for the area, which enabled quick unloading.
Philip J | First ImpressionsGreat experience! Will use uhaul in the future!
jenna h | Overall ExperienceGreat staff clean place
trevor s | Overall ExperienceGreat experience, no issues! Will use again for sure!!
Juan O | First ImpressionsNot very happy that I had to pay whole month's rental because I couldn't make it by 4/14 got home the 20th cleared the storage out shouldn't have to pay for a whole month for 6 days
SHAWN B | Overall ExperienceThe customer service was outstanding. Very friendly service. They bent over backwards to accommodate my needs.
Donald T | First ImpressionsOrder fell through twice on a 15’ truck. A lot of paper work texting calls for nothing. Wasted a lot of time for noting. Don’t make promises your company can’t deliver..
leisa h | First ImpressionsEverything was great, The only problem I ever experienced was with the card reader for access into the storage area which only occurred 2 or 3 times
robert d | Overall ExperienceThe team in Amarillo were very informative as well as accommodating. Wasn't aware that I had a months FREE for storage until I arrived at their location. This saved me a time & pricing is competitive.
patrick n | First ImpressionsExceptional customer service. Easy check-in. Very friendly staff. Perfect storage facility.
terry j | First ImpressionsGood friendly quick service. With clean facilities
Byron R | Overall ExperienceVery helpful staff. Will return next time needed. Thanks again, Brad F.
brad f | Overall ExperienceI very seldom give out complements but you folks were outstanding, and went above expectations! Wonderful experience.. Thanks Judge Herman
richard h | Overall Experiencex
CHARLES L | Overall Experiencevery helpful
ALICE C | Overall ExperienceFacility excellent. Condition of contents in U-box not good.
Mark W | Overall ExperienceThanks
CATHY B | Overall ExperienceThe service when we arrived at the Oklahoma destination was not friendly nor welcoming. We asked for help to take the car hauler and vehicle off of the U-Haul. We were treated very rude.
Debbie H | Overall ExperienceHad no problems easy in and out. Clean units. Will use U-Haul again if needed.
Charles H | Overall ExperienceOnly thing is I wish it was a 24 hour unit without having to purchase that option
marisa j | Overall ExperienceThank you Colten and staff did great job overall on customer service and needs. Look forward to doing business with you in near future. Thank you, Manuel Fernandez
manuel f | Overall ExperienceHad roaches when I got my stuff back
David T | Overall ExperienceStaff went above and beyond to help us get a dead battery charged when we had to move out of our lot.
don s | Overall Experience