Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was very helpful
Everything was great!
Online check in and drop off was extremely convenient.
After I had an accident and reported it to Knight they didn't know what to. As soon as I arrived in Amarillo Texas I talked with U-Haul moving and storage of Amarillo they were extremely helpful gave me everything I needed and talked me through the process and identified the next steps. very clean facility, very knowledgeable, very thorough, and extremely helpful!
Ensure computer information actually matches truck information (mileage and gas gauge).
I told the person we dropped the trailer off that it was scary to drive and moved all over the road. He said unfortunately that is how some of them are. That they would have to drive everyone after it comes in to check it. I think this answer is unacceptable.
Walked in, rented, did what I had to do, returned. Staff was friendly and professional, and made the experience as good as it could have been. I use this location as my default, because they have always taken care of me.
Very good service. They took care of everything.
Service was great and the attendants were professional
Excellent young man at the drop off
They should have someone there to assist me but nobody in the office.
Rented from this location many times always a good experience good equipment good service
I had a trailer hitch installed at this location before our trip. Need to ensure that when special bolts or a bolt kit is required to install a hitch on a particular model car (Toyota RAV4) that the bolts or bolt kit is provided with the hitch. They had the hitch but didn't have the bolts to mount it when I showed up on my appointment to have the hitch installed and had to go back to get the hitch installed after they ordered a new hitch.
This truck was filthy, it was blocked in and took hours to get it out of the parking lot. Nobody at the company would call back. The truck had copious amounts of concrete remnants all in the back, on the steps and the ramp was completely covered in it. The inside of the cab was filthy and the ashtray was full of cigarette butts. This truck, in this condition, leads me to believe it was not COVID-19 sanitized and sent out this way. The local manager gave a $100 refund, telling customer care he emailed and called us but did neither. We contacted him through customer care and that was the first time we heard from him. This entire trip should be refunded. In the end we ended up with a flat and two tires required changing as well before we could finish our move and unload our truck. Here is the refund email and the only information ever from the store: Reference Number: 3002625 Customer Information: April Gibson tinag09@att.net Refund Type: CreditCard ending in --3178 Once approved, U-Haul immediately issues and processes debit and credit card refunds. Federal regulations allow banks up to five days to process refund requests. Credit processing delays are caused when the Customer's issuing bank takes advantage of this regulation. Amount of Refund: 100 Issued by: Daniel Sommers, U-Haul Moving Center General Manager Approved Date: Daniel could not tell us why the truck was blocked in, he could not tell us if the truck had been sanitized and never called us back with answers. I asked to talk to a regional manager and that never happened either.
We rented a trailer and was told it was cheaper to bring it back to the store in Amarillo. We pulled it to Lufkin Texas and could have turned it in the very same day. We had to haul it back all the way to Amarillo. Makes absolutely no sense when a trailer is 19.95 for a day and we had to pay 137.00 plus dollars. This makes absolutely no sense!!!
The person who was assisting me with the rental was not friendly and he seemed put out because it was "shift change".
Keep the loading and packing team that helped me they were great.
Same comment as pick up location. Fast. All I can say is thank you for the great service. My third time returning here since 2017. Great service, great personnel. No improvement necessary.
Excellent customer service represented by each employee. Provided very prompt assistance... had the truck warmed up and ready to go.
Thank you for the great service
Mgr Dan & Ian were fantastic, professional and very helpful, U-Haul is so lucky to have them on their team. This location is a breath of fresh air compared to the disappointing experience I had earlier that morning at U-haul location at 6th St. The worse customer service by female Mgr. Katina.. no people skills watsover that I left that location after waiting over 30 minutes for nothing, and ended up at Canyon Dr location.
These employees at Western street and Canyon E-way are always friendly and helpful! Always!!
Friendly workers, easy process.
Everyone polite and professional!! I would recommend that location always!!
Lane was great to work with. Explaining everything.
Used this place 2 times. Only problem was 1st time they didn't have part for hitch and didn't let me know ahead of time so I had to go buy it somewhere myself. The 2nd time we used this location, we dealt with Layne. He was excellent and everything went well.
Staff were patient while I worked through things with Matthew at Moscow location. They helped us finalize billing and gave a receipt.
Reservation was for location on sw 6th, when I arrived for pickup they sent me to another location. Could have notified me in advance of the switch. Sweep out trailers before next rental Had to deal with excessive firewood debris.
No problems whatsoever
Make sure to complete a pre-inspection prior to leaving the lot. I was charged 18 miles over due to the incorrect speedometer reading. The store reported less miles than the speedometer noted. Lesson learned so I wanted to pass this recommendation to prevent the same experience.
Our experience was excellent. There is no need for improvement.
I think right now during a pandemic, I think there needs to be more cleaning done to the trucks like disinfecting the seats and steering wheels. When I received the truck I wiped down the seats and steering wheel before I drive it off the lot and it was really dirty.
Perfect transaction in every way thank you
J. Peek is the Best, He was soon nice and Helpful is every way. So Keep Him working for 5316 Canyon Dr Amarillo, TX 79109
Was told it would be available at 12. It wasn't and when I was on my way to pick it up they said 4. I went ahead and rented a smaller size which took me longer to finish moving and so I had to extend my reservation for 2 more days since I wasn't given the bigger uhaul that was on my first reservation.
Looking at my credit card statement, I have 2 charges for $69 (the amount of the rental) and 1charge to UHL*GLEN S GARAGE for $175. Care to explain this?
Dont over charge customers for rentals.
The young men were helpful and kind. They made sure that everything was hooked up and working correctly before I drove off the lot!
Great experience with check-in, move-in, and rental! Very kind staff and manager made certain we were able to access the unit within minutes of our rental.
Lane was energetic, friendly and helpful. He was working hard to get everyone taken care of as quickly as possible.
The staff was very friendly and I was checked in and out very quickly. Thanks!
Took a very long time to get the trailer unhooked for a simple drop-off.
There was sticky mess In cup holder on console
Refunded due to equipment not being on correct
I rent Cargo Vans there frequently and always experience excellent service. Any issues or problems are rectified swifly and I plan on continuing to rent U-Haul from there.
Friendly, and painless
Very easy to work with
We had our camper burglarized and have a loss of over $3,000. UHaul failed to notify us that there was already a prior break in at their facility. The lot is not secure and should have razor wire installed.
Dan was very friendly and informative.
Uhaul has served our community for many years.its hard work for your employee's to take the time to generate your paperwork on top getting what the customer needs. Purchases like boxes take way to long. I feel sorry for your underpaid employees.
The storage room needed lighting. It was kind of dark. The only light came from the hallway outside the room
Very helpful when my daughter needed to quickly store her belongings during the COVID-19 situation. Thank you!
Great storage facility and great staff!
The only complaint I have with U-Haul is in regards to the processing automatic draft payments and the $15 dollar processing fee associated with deactivated debit cards. In this modern electronic banking world in which we all live, fraudulent activity on one's debit/bank account is very common occurrence. Fraudulent activity almost always triggers one's debit card to be deactivated by the issuing banking institution and requires the holder of the debit card to contact every entity that has an automatic draft or auto pay associated. Rather than offer a courtesy call, email, etc. when a payment is declined by a debit card that has been deactivated due to fraudulent activity, U-Haul simply adds a $15 fee as if the account was overdrawn. The storage facility to which I moved to does not tack on ridiculous fees and offers a courtesy call when payment cannot be processed.
Had a vehicle in storage for months and turns out this location leaves the gate open all hours of the day and night and pays no attention to customer belongings. I decided to have the car shipped to me upon finding this out, the truck driver was able to enter the facility, work with a local tow driver, get to the back where my truck was, load it and drove off without so much as a gate code. Had also been trying to get in contact with the employees on location to help set up the shipping and for over a month all I could reach is corporate customer service because the location refused to answer or return any calls. I also ended up paying an extra month because of the same issue. Do not reccomend. Search elsewhere for a storage facility.
Very nice to work with
I had no choice but to move from Uhaul to another storage unit because my monthly payment went up. I got the same size unit for $40 less a month. The pricing is ridiculous.
Just won't work with me at all when I was diagnosed with stage 3 cancer.
When I first set up my account I reserved the biggest room available. When I showed up I was told they don’t do reservations and my unit wasn’t available. I had nothing but trouble for two years.
This place was very helpful.
I have been doing business with U Haul for many yrs always find it a great place
It was expensive
Sound piece of mind knowing our possessions were protected
Lane and his coworkers were very professional and helpful in arranging the storage unit rental. Also helpful was the access for the area, which enabled quick unloading.
Great experience! Will use uhaul in the future!
Great staff clean place
Great experience, no issues! Will use again for sure!!
Not very happy that I had to pay whole month's rental because I couldn't make it by 4/14 got home the 20th cleared the storage out shouldn't have to pay for a whole month for 6 days
The customer service was outstanding. Very friendly service. They bent over backwards to accommodate my needs.
Order fell through twice on a 15’ truck. A lot of paper work texting calls for nothing. Wasted a lot of time for noting. Don’t make promises your company can’t deliver..
Everything was great, The only problem I ever experienced was with the card reader for access into the storage area which only occurred 2 or 3 times
The team in Amarillo were very informative as well as accommodating. Wasn't aware that I had a months FREE for storage until I arrived at their location. This saved me a time & pricing is competitive.
Exceptional customer service. Easy check-in. Very friendly staff. Perfect storage facility.
Good friendly quick service. With clean facilities
Very helpful staff. Will return next time needed. Thanks again, Brad F.
I very seldom give out complements but you folks were outstanding, and went above expectations! Wonderful experience.. Thanks Judge Herman
x
very helpful
Facility excellent. Condition of contents in U-box not good.
Thanks
The service when we arrived at the Oklahoma destination was not friendly nor welcoming. We asked for help to take the car hauler and vehicle off of the U-Haul. We were treated very rude.
Had no problems easy in and out. Clean units. Will use U-Haul again if needed.
Only thing is I wish it was a 24 hour unit without having to purchase that option
Thank you Colten and staff did great job overall on customer service and needs. Look forward to doing business with you in near future. Thank you, Manuel Fernandez
Had roaches when I got my stuff back
Staff went above and beyond to help us get a dead battery charged when we had to move out of our lot.
