Customer Reviews for U-Haul Moving & Storage of South Amarillo

5,067 reviews

5316 Canyon Dr   Amarillo, TX 79109
(I-27 @ S Western St)

(806) 353-7421

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(806) 353-7421

5316 Canyon Dr
Amarillo, TX 79109
(I-27 @ S Western St)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lorenzo O. 
Rating:
3.0

Make sure to get equipment that has more power and no service engine soon light on

Diego H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Braden W. 
Rating:
5.0

All good.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Crystal M. 
Rating:
2.0

With the new construction and the raising of the rent .was not safe and was over priced

Jerilynne D.  |  Overall Experience 
Rating:
2.0

Was charged 24$ for 27 miles. Truck check engine light on but worked fine.

Ashley C. 
Rating:
3.0

Customer did not leave a comment.

Madison N. 
Rating:
5.0

Went amazing

Ashley V. 
Rating:
5.0

Staff was very quick with the return, good people

Brian B. 
Rating:
5.0

The employees and assistant manager are pleasant and professional.

John Q. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Have used this location multiple times; has always been good.

Jason W. 
Rating:
5.0

Awesome service and cool people!! We buy about 1/2 of our propane here as well. I always have fun with the crew here!!

Marshall U. 
Rating:
2.0

Equipment was not ready and had to wait about an hour to fix connection to trailer lights and representative said miles over was .69 cents n then charged over a dollar per mile too much for price

Cosme P. 
Rating:
4.0

Customer did not leave a comment.

Stephen P. 
Rating:
3.0

Make sure your equipment is ready for use instead of having customer wait until it's repaired loss of time and money and representative said mileage was 69 cents per mile and was charged over a dollar per mile not good and overpriced

Cosme P. 
Rating:
5.0

Quick and great communication

ALBERT H. 
Rating:
5.0

Super easy!

Marty D. 
Rating:
5.0

Customer did not leave a comment.

betty H. 
Rating:
5.0

This location has the most friendly and helpful staff I have ever got the privilege of working with. They really want too help the customer with all their moving needs. They get you in and out in a timely fashion.

DAVID E. 
Rating:
3.0

Equipment was defective, vehicle broke down and caused more than a 24 delay. Roadside assistance took approximately 7 hours to get there . Customer Action file # 4101946.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

CHRIS G. 
Rating:
1.0

I've used this location before, but will not again.

Wade K. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
2.0

The truck was filthy and the process of renting was unfavorable. I stopped for Clorox wipes along the way and cleaned it the best I could. I didn't get the blankets, furniture dolly, and was contracted for a utility dolly but didn't need it. The process was longer than I anticipated (or than it took the last time from the location on 6th street a month ago).

Rock W. 
Rating:
4.0

Customer did not leave a comment.

Alice B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Meredith S. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
1.0

Tried to get me to use a truck with check engine light on and tire pressure monitor light on. The back of the truck was also dirty.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

RICKY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael Z. 
Rating:
3.0

Customer did not leave a comment.

Laramie C. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Angelica G. 
Rating:
3.0

We reserved the trailer for 2 days because we weren't sure if we could make it back in 24 hours. We ended up turning it back in - in 24 hours. We feel like we should have gotten credit for not keeping it another day. It's irritating!

Phil D. 
Rating:
5.0

Customer service was spot on! Thank you!!

Lisa B. 
Rating:
4.0

It's a good service. I would recommend it to someone moving.

Orland L. 
Rating:
5.0

Customer did not leave a comment.

Adrian A. 
Rating:
5.0

Customer did not leave a comment.

Jerome G. 
Rating:
5.0

Liked web check in and email receipt The people were efficient and professional

James B. 
Rating:
5.0

The experience with the crew at this location was fantastic. Nothing I can add to recommend improvement. Will make sure to recommend to other friends/family.

Karin C. 
Rating:
5.0

Customer did not leave a comment.

Shamane M. 
Rating:
5.0

Most these questions don't apply...Interaction was on the phone. I was well informed and taken care of. Thanks you Daniel* manager*

MARTHA V.  |  First Impressions 
Rating:
5.0

Helpful , fast and friendly staff. Got me in and out quickly. Thanks

paula F. 
Rating:
5.0

Customer did not leave a comment.

Adrian A. 
Rating:
5.0

Friendly staff, I had no issues doing business at this location.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Gertrude A. 
Rating:
5.0

Amazing customer service and I highly recommend these guys!!

James N. 
Rating:
5.0

Customer did not leave a comment.

Alexis B. 
Rating:
4.0

Customer did not leave a comment.

Juvel T. 
Rating:
5.0

Awesome customer service

jimmy P. 
Rating:
5.0

The ladies were very very very nice and helpful. I couldn't have asked for better service. I was surprised that they had as many trailers available and that made me even happier. I've used y'all before this last time and I will definitely be using y'all again if needed.

Janis B. 
Rating:
5.0

Customer service was very good. Check in and check out seamless.

Aimee D. 
Rating:
5.0

Customer did not leave a comment.

Constance C. 
Rating:
5.0

Customer did not leave a comment.

Teodoro R. 
Rating:
5.0

Customer did not leave a comment.

Mercedez N. 
Rating:
4.0

Customer did not leave a comment.

Jonathan K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ako D B. 
Rating:
4.0

Have a truck locally. I live in the Phoenix AZ area, and this was the closest location for a truck that I could drop off in Ridgeland MS. The trailer wiring was frayed and we lost running lights. I had to buy a replacement wire.

GRANT W. 
Rating:
5.0

Customer did not leave a comment.

Glenn T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gaye R. 
Rating:
5.0

Nuthing everything was great keep up the good work

Jacqueline S. 
Rating:
5.0

Customer service was great... Positive, professional and courteous staff. Everything went smoothly with no problems. Made my moving experience a lot easier to deal with. Thank you for your awesome service!

Chad T. 
Rating:
4.0

Customer did not leave a comment.

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

Brett M. 
Rating:
4.0

It would be a lot better when they the construction done

George P. 
Rating:
4.0

Customer did not leave a comment.

Samuel B. 
Rating:
3.0

Customer service was great and patient with us. The truck had an engine light on the whole time we were using it which was concerning, but it got the job done.

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
4.0

I could not get the automated or mobile app to work for me to complete the truck return. I'm sure it was most likely user error as I'm not a tech type person.

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Keep on doing what you are doing now. Great people providing outstanding service.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Stay consisten.

Jeffery Y. 
Rating:
3.0

Customer did not leave a comment.

Glenda B. 
Rating:
5.0

Customer did not leave a comment.

Katherine O. 
Rating:
5.0

Excellent U-Haul location. I've used it several times in the past and I've always had a good experience.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
4.0

Customer did not leave a comment.

Alvin A. 
Rating:
5.0

Customer did not leave a comment.

Pamela Y. 
Rating:
1.0

Been doing business with the Canyon Dr store for year's , that has all changed. Rogue Asst mgr who is incompetent and dishonest.

Grady P. 
Rating:
5.0

Friendly, quick, easy. Couldn't ask for anything more.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Ernie C. 
Rating:
4.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
4.0

Customer service was great

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Excellent experience. No problems at all with the 26' truck or the car trailer. 300 miles to Taos, NM. From Amarillo, TX.

Eric N. 
Rating:
5.0

I picked up the vehicle with 3/4 of a tank of gas and returned it with 3/4 of a tank ,I put almost 12 dollars in gas in it and was charged an additional $9.00 for fuel. This is basically stealing from your customers.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Sandy Y. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

NAthan T. 
Rating:
3.0

IT WILL BE MUCH BETTER ONCE THE CONSTRUCTION IS DONE AND THE PARKINIG LOT ISN'T CO CRAMPED =)

Deanna H. 
Rating:
5.0

Quick and efficient. Clerk did not know how to do something and had to ask for help. The employees were having conversations about job environment in front of several customers DURING my transaction.

Dean A. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
3.0

The older white male who was helping me at first gave off a feeling of contempt and condescension. He said my card was denied, he asked my zip code twice. He said my card was declined. I called the bank, they said I need to use my zip code not 44717. He went away never to be seen again. Another guy helped me, I think his name was Drake, he was awesome. Took 5 minutes to set me up and get me going after waiting 30 minutes for Mr. ask my zip code twice, then not get close to what I told him and disappear to "the restroom or team meeting " as I was told the 2 times I asked. The lady that helped me on return was good too. So Drake and her bring yall up to average. Thanks.

Sanford G. 
Rating:
5.0

Customer did not leave a comment.

JERRY GLEN M.  |  Overall Experience 
Rating:
5.0

I was by far not the best customer for the last year or so— which I greatly apologize! But for the entire 2-3(ish) years I was there, the service was perfect, and everyone was helpful and understanding! Enjoyed my time!

Dana C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Friendly staff upon check -in and return, smooth and easy for a local move, would definitely recommend to family and friends

Wendy R. 
Rating:
5.0

Customer did not leave a comment.

william C. 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
5.0

I had some personal issues over the weekend & had to call uhaul & explain a few things & the ladies I talked to were so nice & respectful to me! I can't tell you how much that helped !! Keep up the great work uhaul !!! Thank yall !

Kelly G.  |  First Impressions 
Rating:
1.0

Poor management. Seems that no one is in charge, and no one knows what's going on.

christy m.  |  Overall Experience 
Rating:
2.0

I was bounced around both by online reservations and at the locations....I had to pick up a truck at another location and get my storage unit at another location while the reservations on line gave me another location...wasting my time and cost me hundreds of dollars for your computer and reservation system which the attendants do not know how to use

DANIEL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIE F.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Sara g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chase C.  |  Overall Experience 
Rating:
5.0

Nice people nice manager

nyingma d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilbert N.  |  Overall Experience 
Rating:
5.0

8 had an amazing experience. Upon arriving we found the unit that customer service assigned us to be to too small so I went to talk to Daniel and he had no problem upgrading us to a bigger unit.

Elizabeth s.  |  Online Move In 
Rating:
5.0

Danielle and staff have always been super helpful. I would recommend this UHaul site to anyone!!

dawn d.  |  Overall Experience 
Rating:
5.0

Very good

Keith B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deree M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

CHARLES W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHARLES W.  |  First Impressions 
Rating:
4.0

Construction work going on

Molly H.  |  First Impressions 
Rating:
1.0

Extremely poor communication. Customer service through phone near useless and store phone never answered

Salvador G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  Overall Experience 
Rating:
4.0

Storage had no lighting.

Tim L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

hayley b.  |  Overall Experience 
Rating:
5.0

Was very happy either service!

Ron S.  |  First Impressions 
Rating:
5.0

Easy znd convenient!

Debra H.  |  Online Move In 
Rating:
5.0

Too bad we had to move because of the renovation y'all are doing. Thanks

Marry H.  |  Overall Experience 
Rating:
3.0

Our stuff was stolen from our camper, the person there took pictures and said they would look at the cameras. When I checked back a couple of months later they forgot to even record the incident or check the cameras. The manager seemed to have covered the fact that it wasn’t taken care of by saying “they never check cameras for stolen incidents”

Hector M.  |  Overall Experience 
Rating:
1.0

Very poor customer service. After being a customer for 2 years was told to get my stuff out with only a week warning they where closing the rv parking. Also parts where stolen off my camper

Zach H.  |  Overall Experience 
Rating:
5.0

Can you please send the receipt to jewell.moore@hrblock.com

Jewell M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

10K MOBIL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carla n.  |  Overall Experience 
Rating:
5.0

It was quick and easy to set up, the facilities were clean and the dolly’s were always available. If I need a storage facility again, I would come back.

Lindsay P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reed E.  |  Overall Experience 
Rating:
4.0

Friendly staff. Decent rates.

jeffery j.  |  First Impressions 
Rating:
5.0

They only had one size unit available which was still too small I called their other location they had even a smaller unit only available then right at the last minute as I was in the parking lot they informed me at the location I was at that they were able to get me a slightly bigger unit that one had just become available instead of letting me drive off they took the time and consideration I greatly appreciate it I would highly recommend U-Haul for storage and moving it was an interesting experience for the fact that the employees actually cared about someone even like me to walk in and still find me a better unit and not giving up in doing so that is an act of service you do not see too often anymore to go a little above and beyond goes a long way thank you don't stop hiring employees like that and continue your services as is

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISE M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

david w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Reed E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEMETRIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca G.  |  Overall Experience 
Rating:
4.0

Gate had a few issues. Had to put in code multiple times for it to open.

Todd M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip B.  |  Overall Experience 
Rating:
2.0

I was very dissatisfied with the service I received. Moving into my unit should’ve been super easy because I had a reservation, but when I got there you didn’t have a unit available in the size I reserved and your employees tried to railroad me into paying more for a bigger unit when I didn’t need more storage space. If someone makes a reservation you should always be prepared to honor that reservation, or at least honor that price, without customers having to argue with 3 different employees.

Maria G.  |  Overall Experience 
Rating:
5.0

Clean and weather proofed. easy access and very secure.

Claudia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro B.  |  First Impressions 
Rating:
5.0

Everyone was very friendly. It was clean and easily accessible.

Timothy N.  |  First Impressions 
Rating:
3.0

The first guy that helped me reserved everything but told me that the first month wouldn't be free and that that has never been a "thing" then told me that I could turn in the truck late after hours. Then came back in and another employee told me the exact opposite. It would be great to have all workers on the same page with the company policies to reduce confusion. Other than that my experience with uhaul has always been good.

Jodie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valeria P.  |  First Impressions 
Rating:
3.0

Storage units are poorly maintained

Dylon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CODY H.  |  First Impressions 
Rating:
5.0

Great service

Crystal R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEDRO V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnnie L.  |  Overall Experience 
Rating:
5.0

Some counter training is still needed for the new but, your people go way above and beyond to help very appreciated. I have suggested your location to very many people. I work for the city and see a lot every day. Thank you.😁

keith o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hayley b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pam b.  |  Overall Experience 
Rating:
5.0

This location is excellent. Much better than the rest of the corporation’ overall

Scott M.  |  Overall Experience 
Rating:
3.0

On u-boxes, you are great but vehicle storage is horrible. My Motorhome was vandalized and catalytic converter was stolen. It had only been in storage for 5 weeks. You refund my money for July storage. Then texts are sent to me about not paying and late charges. Received several of this texts from Dan Somers. It took multiple calls to straighten this out. Poor customer service.

Leeann B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tonya V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William H.  |  Overall Experience 
Rating:
5.0

After dealing with a number of uhaul “facilities@ this is the ONLY one that had any clue about anything. The two young men there were friendly, professional and very helpful. Ian and Jaden? They were great. Don’t use another facility.

Scott M.  |  First Impressions 
Rating:
5.0

Keep up the good service thank you.

Joe C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
1.0

The door to our unit was broken & took several complaints from us before it was fixed. The staff were rude, hateful, & unhelpful on multiple occasions. Most of the time I felt like they were inconvenienced just by being there. I would not recommend this facility.

CRYSTAL N.  |  Overall Experience 
Rating:
5.0

Thank you for being there for us when we needed you!😊

Rebecca B.  |  Overall Experience 
Rating:
4.0

Most of staff very helpful. You have one guy who flippant and rude to customers in the store and on the phone. He also wasn’t a team player. He tried to show his superiors over other workers. He refused to get the assistant manager. I know him when I see him. His attitude could cause the list of future customers.

Leeann B.  |  First Impressions 
Rating:
4.0

Although a little shorthanded at times the staff are very friendly knowledgeable especially the manager Dan. He's always so calm and knows what he's doing. Highly recommend this location

Shaun S.  |  Overall Experience 
Rating:
5.0

Very courteous and friendly staff, and they went out of their way to help.

William H.  |  First Impressions 
Rating:
3.0

I have never had a bad experience with Uhaul outside of every time I visit or use this location it takes so long for me to helped or get anything done. Staff are very helpful and kind, but facility is very understaffed. All I needed to do was check out of my unit and I waited 35 minutes just to hand in a lock and get a receipt. My need was less than 2 minutes long and I waited 35. This is not the first time I have waited here. Great place, but poorly staffed.

Eric C.  |  Overall Experience 
Rating:
5.0

Only negative doesn’t offer military discount which is sad

Johnnie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shayden c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM K.  |  Overall Experience 
Rating:
2.0

Storage was fine, its yall employees that suck. Rude as and just the worst. Except Jayde, he was cool.

Devin H.  |  Overall Experience 
Rating:
5.0

The whole expierience was great my only problem is i was told the unit he switched me to from my original choice was bigger but in fact its smaller and its not big enough for what i need to store

Kimberly L.  |  First Impressions 
Rating:
5.0

0

Sierra L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D.  |  First Impressions 
Rating:
5.0

great service, Jayden was very professional and knowledgably

DANIEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lake Y.  |  Overall Experience