Customer Reviews for U-Haul Moving & Storage of South Beachwood
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Beachwood
Joseph P. on
I waited in line for 45 min your systems are slow and not enough staff for your busiest day Saturday morning.
Tiffany G. on
The Lady was very helpful and very good Coustmer service skills. Also was very patient with me and shown us how to use the key and how to disarm the alarm system with the key card.
Alec S. on
Have more employees on staff. Took way, way too long
Sherdina M. on
Nice, clean and fully stocked location.
susan p. on
I felt bad for the employees. Your computer equipment is outdated and from Warrensville Heights to Cleveland Heights, you had employees trying to problem solve frozen computers that could not process a simple transaction. It is sad because the employees were efficient and doing the job well. Clean facility, but it caused them to have to wait and wait to get simple answers. NOT their fault. I was very happy with the facility, I just think Corporate has to spend some money to help them get their jobs done. Efficiency equals $$$$.
Eleanor B. on
Good hours, great availability of tricks and flexibility for customers who get in a bind and need the truck longer.
Jack H. on
Prior to using the 21930 Miles Road Location, An attempt was made to use the 7806 Union Ave. Neighborhood Dealer. This Attempt failed because none of the regular employees on the premises knew how rent U-Haul equipment. Getting this piece of information was like -pulling teeth. The customers of this dealer need to be surveyed.
Richard E. on
Friendly, professional, helpful
Lana B. on
I’ve had many bad experiences with UHaul in the past, but this was very good. LaMar Stevenson was outstanding, efficient and helpful. Give him a raise!
Stephen W. on
Thank you!
Dedrick S. on
Everything was great!
Clarissia S. on
The cause of the delayed response to this survey was to resolve a charge/hold placed on my card. Lamar and Shaundra were on top of this when I notified them of the issue. After several days we finally got information pertinent to resolving the problem. As usual, Lamar & Shaundra were professional and followed-up to make sure I received all information to resolve the issue. Unfortunately, my card company could NOT remedy the issue quickly. Because when renting a car/truck and the company does not finalize the charge it holds the funds for 30 days for your firm’s protection. The $162.58 will NOT be released until 6/24 and placed back into my account on 6/25/2019. The lesson learned from this is to make sure the equipment I’m renting is available to avoid this mistake in the future. I am still satisfied with the Beachwood location and will continue to patronize them until they forget what customer satisfaction means (I hope this never). Hey guys, I will be in for a Ford van on 6/26/19. Have a great week!
Ronessa S. on
Would be great if the trucks had a usable dolly included
Domenic P. on
Nothing! You have a wonderfully friendly, helpful and efficient staff that we were thoroughly impressed with. Outstanding!
Daniel I. on
The truck was a death trap. Dash lights didn’t work and I had to hold a flash light to the dash while driving to know how fast I was going. It also jerked left and right the entire time driving. So imagine driving with one hand while the other was holding a flash light to the dash while the truck is jerking left and right. I honestly want a refund because I’m lucky I didn’t crash in that thing.
tamara w. on
We had our hitch installed at Uhual Moving and Storage of South Beachwood to tow a 6'12 trailer from Ohio to Texas. My family of 5 arrive in El Paso Texas to experience our service light to come on and our vehicle to no longer be able to pull the trailer. After calling the Uhual Moving and Storage at El Paso and speaking with Leo the manager who was very concerned and sent his service truck out to help us which arrived in 5mins. The Uhual service attendee Rogelio was very upset to see that the wrong hitch was applied to our vehicle. It was too low half a foot off ground and should have been installed with hitch allowing it 24in from ground. We expressed to Rogelio the hitting and scratching we endured along the way( a huge problem already within itself due to our younger two boys with special needs) and Rogelio expressed passionately his confirmation of how wrong and dangerous traveling so far with the wrong hitch is and then further asked "who did this?" UHUAL! we replied. Rogelio took pictures of the hitch we had and the one on his vehicle- the one that should have been installed and sent it to Leo his manager. Rogelio further assisted us by removing the trailer so that we could get our boys off the road to our new home and see about our vehicle which was no longer running the same. Through tears thank God for Leo and Rogelio- there are good hearted spirited people still ..just wish it were more you know.
Sherry J. on
nothing everything was great
leon a. on
N/a
Candence P. on
Make sure car is updated with repairs my uhaul had
Brant H. on
Was very nice location and the general manager was very polite and understanding. Said orders do get messed up on occasions.
Andrea M. on
Customer service was not good. The gentleman was on his cell phone the entire time which lead to him not understanding my needs. I was renting a trailer for my job's Memorial Day Parade. This was our first time constructing a float and using the trailer. I'm sure we will rent from Uhaul again but NOT this location. I had to use cash he said they didn't except credit cards which was very surprising. So I had to leave and go to the bank and come back. When I returned the employees were outside and they saw me walk in the building and no one came in to help me. Another customer was in line already waiting for his change and he was also upset.
Jeffrey Z. on
Perfect drop off. Very nice local team. Great facility!!
Walt S. on
Crew failed to pick up all boxes on sight. Nearl ten boxes were left not loaded and sent. I had not been to the store so, I can't answer your location condition question.
Travis A. on
Staff was very helpful and friendly.
Sharon C. on
The staff is excellent
Amy P. on
Staff very nice.
D'Andre R. on
Truck needs a wheel alignment.
Alex M. on
Accessory items that I paid for were not in the back of the truck before leaving.
David S. on
Great people, great equipment - Thanks!
Ian C. on
Address the customer when they enter the store space and have the pre rented tools ready to go upon pick up. Take correct record of the gas mileage so there’s no confusion at drop off
Jeremy K. on
What a great location. Clean, polite and well maintained. Prompt curtious service just tops it off.
Jeff D. on
Friendly and accommodating, Thank you!
Tobbie S. on
Nothing all employees were very knowledgeable and polite. Clean meat location
willie h. on
The call center misled me with false Information
Al R. on
Will rent again.
April M. on
Keep doing what your doing. Great customer service!
Christine T. on
The gentleman who helped me was very kind and helpful and they were so organized. They made it very quick and easy to return the trailer - I will definitely use this location again!
Sharalyn V. on
Kind crew, clean trucks and simple. Thank you
Carolyn R. on
The wipers on the truck did not work
Richard E. on
Courteous professional helpful staff.
David B. on
FIX THE POTHOLES ON YOUR PROPERTY !!!! THE TRAILER I RENTED WAS FULL OF BROKEN GLASS !!! I WAS FORCED TO CLEAN THE TRAILER, EVEN BEFORE I COULD USE IT !!! WRONG ON TOO MANY LEVELS !!!!!!!
Anita D. on
The truck engine light on truck was driving slow up hills. Need more workers when picking up rental
Selena L. on
They took 100 off my card and the credit st was 59 where is the rest of my money
Daniel K. on
Friendly customer service
David E. on
cheap milage prices on 10' truck and 9' vans. $0.99/mile is way too high.
Rhonda C. on
The service was very slow. Also the person was waiting on me was waiting on someone else at the same time. No communication with me like excuse me or do you mind if I take care of this person.
Edward B. on
The customer service sucked. My reservation was cancelled for no reason and no one contacted me. The lady at the front desk was minimal help. I won’t be using this location again.
MELISSA B. on
Always have a great experience here! Clean, friendly, organized!
Alejay H. on
Cut down the wait time in the line. Smile and greet customers coming in.
Brandon B. on
forgot the dolly making the truck completely useless. cant load stuff into a truck without a dolly!
CECILIA B. on
Everyone was very helpful!
James P. on
Great customer service
dion h. on
N/a
Calisha L. on
Nothing truck was neat and the two ladies at the location were very polite and professional.
crystal t. on
Staff obviously don’t know how to back auto transports in to where they want you to drop them off. Instead of navigating the truck to do so the staff person tried to guide me, with bad directions I might add, when she should have been able to get in and do it. It is her job after all.
Renee H. on
Have fresh donuts and fresh coffee for your customers. Little things like that show that you appreciate our business.
LAQUETIS R. on
Greatest customer service ever. God bless these 2 on duty when I arrived. They honestly were the best CS I have ever experienced.
Elle M. on
Nice customer service, but there was a leak in the truck and it damaged some of our boxes.
Stephen S. on
The team made the drop off process quick and efficient. There was a young man there to greet me before I was out of the truck.
michael w. on
I had a problem with the person that did the paper work I gave her a card from where I was going to return the unit. She mixed up everything, put her address as mine and than expected me to return the unit 25 miles away. when there is a local return 5 miles from us here on Catawba Island. The lady at Five Star store it was VERY helpful and got everything corrected'.
Jamal S. on
The internet page was misleading and very difficult to understand
ROBERT P. on
There was not enough staff to take care of the customers I waited over 30 minutes to pick up my truck I had reserved
Sergii P. on
The steering wheel and other controls were sticky. Someone should ensure that it is wiped down with a damp cloth or wet wipes or something. I noticed that only when I was ready to drive and didn't have time to go back to the counter and inform a customer representative about it.
Michael D. on
There was a strong smoker's odor in the cab of the truck. Stained interior and the exterior was dirty as well.
Adrienne P. on
Manager has not responded to an issue yet. Front desk could benefit from customer service training
Mark S. on
Quick- easy- helpful- very efficient, courteous and professional. Thanks very much
Clarissia S. on
I do not need to rate this location because my return every month speaks for itself. The personnel is professional, and I watched Sunday as adverse weather conditions could have frustrated them. But that did not!! They worked diligently with each customer and ran the operation smoothly. If they ever receive a poor rating I would sincerely question it. I just realized on Sunday Lamar and I have the same last name. We are not related so this is not a family evaluation. Keep up the great work! I will see you all on the 27th!
gregory H. on
Truck ran hard and we figured out the tow/haul light had been engaged automatically each time the ignition is turned on. However when it rained We disengaged it (as the sticker advised during slippery wet pavement) and it no longer felt like the transimssion was pulling and not properly shifting gears. That sound and feel made our deiving experience a little less than desirable all the way to Jacksonville and seemed to drink the gas up quicker but otherwise everything was ok.
Mark A. on
Truck given had "SERVICE AIRBAG NOW" warning light on. I had to go to another rental location to get a 10' truck. This delayed my move by nearly an hour.
celestine f. on
Other than lack of fuel the customer service was excellent
Warren S. on
Couple of things I want to share. I spoke with the General Manager, Lamar Stevenson & shared a lot with him. One employee (no longer there) was rude but everyone else was great and understanding.
Nick L. on
A van with automatic side rear view mirrors would be helpful.
Luray B. on
When I got to this location the trailer was not readily available that I requested they try to make me go a hundred miles out of my area to get a new trailer then when they finally got me a trailer it was like the brakes kept locking up on a trailer and when I went to return the trailer After Hours the app to return it with after hours return kept freezing up on me & it never let me complete the return
Zonequa S. on
Everybody was so nice.
Alexis B. on
The location and the employees were really nice. I had a short amount of time to get a hitch and a trailer. I was able to get both at the location. I had to wait for a bit, I guess my hitch was difficult to put on but it Wasn't horrible. Their "waiting area" could use a serious upgrade. Sitting for four hours on uncomfortable chairs with a toddler was uncomfortable. Also they had a coffee machine with no coffee. Other than the waiting area I would recommend
Gayle B. on
The app didn’t work so I had to wait in line. There wasn’t enough staff to make it a short wait but the lady behind the counter tried her best to be efficient.
Thomas M. on
Coffe and a donut would be nice in the morning! :-) Outstanding service and great staff. Thanks!
Tamisha M. on
The 1St young man that helped me was polite and helpful. However the female employee left a lot to be desired in her customer service skills.
chuck g. on
Very much improved over my U-haul rental 2 weeks previous. Set up by Vicky very good job.
valerie j. on
Went to uhaul at Miles and Northfield. Ultra fast service. The team worked well together to serve me quickly when I picked and when I dropped off the truck. This was the best service ever received in 30 years.
Michael D. on
It has been quite some time since I have used U-Haul. If I were to suggest one aspect that is key to my continued support, it would be a customer centered staff. The Associate who helped me was knowledgeable and at tentative. These are as important if not more so than equipment.
Richard E. on
Prompt, friendly, well organized professional service and facility at a fair price.
ANGELA W. on
The receipt should tell you to stay in the vehicle when returning using your mobil phone instead of just giving you the web address. I returned my key before attempting to return vehicle and couldn't complete the return. Other than that it was a flawless experience. The best Uhaul experience I've ever had.
jonatahan t. on
Make sure the trucks are drivable I had to return one truck because it wasn’t drivable
debra w. on
My experience with this location was extremely pleasant. The two ladies I dealt with were very pleasant and knowledgable.
Joseph W. on
For every 50 miles give 10 miles free...
Debra D. on
Nothing! Your staff was knowledgeable and very very nice. Helpful!
James P. on
My experience was very good. Everyone was very professional, my truck was ready, and return handle well.
Clarissia S. on
I cannot speak for the next customer because I do not know what their expectations are. I was treated with professionalism and will return to this location to conduct all of my future needs. Great job team!!!
Dana B. on
Fire the girl that you had working yesterday morning at 11
Latrina F. on
It always clean and cheerful staff I felt so pleased by all the staff
Dawn J. on
Broken Locks, Trucks no working, problem after problem. Will not patronize this location in the future
Dawn J. on
Several Problems at this location Management is weak and it is reflected in the constant since of confusion at this location.
Sheana P. on
The staff was very rude and argumentative. Upon explaining my issue I kept getting cut off by staff instead of listening to my concern. My overall experience was terrible and I would not recommend.
leslie t. on
Not humane
walter b. on
everything work out okay to just deliver it took just took a little bit longer than I would have liked it at to have because of the computer problems that they were having other than that everything .
Diane W. on
We had a 26x10 storage unit reserved for this move and when our employee got here, it was not available and had to use (2) 10 x 10. Not sure how a reservation can be confirmed and not be available.
joseph l. on
☺️