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CALI WCustomer Reviews for U-Haul Moving & Storage of North Randall
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need more customers service due to the amount of customer that came in to rent trucks. But good service.
RAY HThere was a larger frame woman and gentleman when I originally picked up the equipment. There was an issue with the app checkout, so I went to the woman. This was around 6pm on 7/8. She couldn’t reproduce the correct rate in the system. Very rude. Very unprofessional. On the phone with a personal call when I arrived. Ignored my questions. The gentleman at the front desk then helped me. That woman should not be employed there. She will cost the location a lot of business.
QUINTON FSLOW SERVICE!
Ron AI set my reservation up to do the mobile pickup. I was not approved to pick up the rental because of the contact people that I added to the account. I was told by the phone rep that I could go into the rental counter and have the individuals removed from my account and then I could get the rental but when I went into the building I was told that they could not do it I had to call the e center but when I called them they said I had to go back into the rental counter. Anyway my pickup time was at 1pm but I didn't get done checking in until after 1:30. My rental was for 4 hours but when I returned the truck at 5:15 I was charged for a new day. In addition , the window did not work on the truck and it was almost 90 degrees and the gas was not where they said it was when I got the rental. I would definately not recommend Uhaul
Delores MThe contracted movers at Dayton are two wonderful, young, hardworking Americans. They are Polite, thoughtful, and professional. We can not be happy to see these.
JULIET HNothing needs to change customer service was professional courteous very informative very helpful the truck was clean it was just a great experience the moving helpers were phenomenal it was just a great experience all the way around and I really appreciate it
STEFANIE LCustomer service, the way that customers are talked to, etc.
Creshawna GThere was flaws but the management team has made corrections over the year. Staffing is becoming better and the bathroom has made a 360. I left safe coming and going at all hours. Always clean in unloading areas and halls, no signs of pest which I appreciated. Compared to their local competitors they can not be touched on environment.
shatonia h | Overall ExperienceLocation is about location not service. This truck was dirty, had fireworks in it. First time I got a dirty truck.
Anna BI just hate how I seen so many mice droppings after I moved out.
India S | Overall ExperienceThe manager told my son that he need to take the equipment out of the truck himself and she just checked it in.He wanted 20 for a employee to come out and went no one come out he call and that what she told him.Every bad experience.
EZEQUIEL GEverything was just fine
Lindell T | Overall ExperienceGreat customer service
FAY TStaff was very helpful
maurice s | First ImpressionsN/A
GUY GThe person I came in contact with was beyond unprofessional and rude. He used an aggressive tone and barked commands/demands to me. He told me that I would have to pay him $25 cash to put the tow lolly on the truck. I was not told by customer service about a fee & customer service said someone will attach it to the truck. As I was walking away to move the truck the same worker made suggestive noises watching me walk away saying "mmm-mmm-mmm you really leaving Cleveland?" that made me very uncomfortable & I tried to let it go. He kept saying how it's a courtesy to put the tow on & it's a liability issue. I said that doesn't make sense because I wouldn't know how to put that on. He said that he's the only one there that can put it on & the other guy (maybe supervisor) is a "mixed-pretty boy" he stays inside & doesn't know nothing. They put me outside in this heat. Then after him speaking to me in a nasty tone he was also distracted by some men in a black SUV. He was not talking to them nasty like he was to me. My mom was watching him & told him he need to pay attention to what he's supposed to be doing. After he hooked up the tow to the truck he then pulled around to the front of the truck. I was trying to hook in a carseat, saw him staring at me & put a thumbs up saying we're good. This worker yelled at me "Why are you giving me a thumb's up?! It's hot! Give me my $25!" After that I lost my cool & said "Who the F--K are you talking to? Then after he was so rude & nasty, he had the nerve to be mad that I cursed at him. Then he started video recording me. My mom said a few things to him as well about his behavior. Then he started asking how was he rude & nasty to me. I gave him a couple of examples. Then he tried to say that he's just loud. I am 41 years old. I know the difference. I told him that customer service never mentioned a fee to put the tow on & he then told my mom it's on the receipt. It is not on the receipt because it's a cash transaction. He called some woman trying to verify to me that there is a $25 fee. He said: "Sorry for calling you on your day off for some mess like this." Unprofessional. He then apologized after the exchange but it was just to quiet me down from complaining. I got on the road. My mom followed me for a 5 miles & called saying that the tow tire rack in dragging on the ground. Then 15 minutes later I got flagged down by a trucker pointing to the tow. I pulled over. I saw that it's dragging because it was missing a pin & smelled burning. I was flagged down by other drivers my whole trip! I had to pull over & push it back in! The 6th time a good Samaritan had rope & tied it up! I was supposed to arrive in Kentucky by 6:30 pm. I got in at 8:30pm. I had to wait to the next day for people to unload my truck. I want this matter resolved properly & I am contemplating filing a BBB complaint as well as a Google review. I have never had an experience like this in my life. This was beyond stressful. I paid that guy $25 cash & had a horrible driving experience for the next 8 hrs. I had to call in to customer service about the issue. I did not get a pick up from roadside & was over this whole matter. I'm almost to the point to never use Uhaul again & I will share my experience with others. I still have friends that live near that location.
Mayi UKeep the air conditioning running
MENDY SNeed more employees to assist customers
NICOLE TThe mileage was incorrect and the gas was incorrect. And would not let me update in app i called the 1800 number and talked with lori
LATISHA HWaiting for chexk out and check in help.was the reason for lower rating.
COOPER G | Overall ExperienceI was charged for insurance on the trailer when I didn’t want it. Very unhappy about that!
REID RArrived on time. No clerk around. Finally registered. No paper in the printer so no receipt. I had the app, so wasn’t concerned until drop off. Then had to wait nearly 30 minutes for a different employee to show up on premises to connect the trailer.
BLAKE PEvery aspect was seamless.
JAMES NYoung man (London) @ location that processed our transaction was unpleasant to put it mildly... His communication style would be better suited for another role other than his current position. His personality would be better suited for a non-customer contact role.
BRUCE NI was offered a quick and easy way to lock down a storage unit on line and I accepted that process and used my payment card to pay for it. The Northfield location offered one free month, and not once after repeated contact with them did they acknowledge that I made my payment on line although they continued to tell me that my payment was returned to my debit card account.
Lumumba W | Overall ExperienceI had a a lot of mice dropping in my boxes
Theresa h | Overall ExperienceI felt U-Haul should’ve had more tools for customers that bought hitches and ball latches for their vehicle.
ANTHONY MEvery things was fine for the storage area and truck rental. Marcette was great. He has a lively personality that shows he cares. Thank you for being authentic and fair.
Tinika D | Overall ExperienceThe U-Haul I was driving DC 100 1H. Needed serious wheel alignment. It was hard trying to keep the truck straight driving on the freeway.
VALERIE WGreat and helpful staff
TIFFANI T | Overall ExperienceI appreciate the service and they work with you on your bill
ERICA W | Overall ExperienceAWFUL CUSTOMER SERVICE! The employees managing the truck equipment were all high on drugs. They left the sales associate to herself, she was struggling to help everyone.
ANNALESE FThe associate could be more engaged and attentive to the customer. Especially knowing that the customers pay by the hour. I returned to drop off the vehicle, forgive me if it was written in the contract to leave the vehicle in a certain spot and leave the key inside. I must have missed that. Nonetheless, I walk into the facility. The associate was taking care of what I thought was another customer, so I wait for 2-5 minutes, the person walks way. I thought your associate was finishing up paperwork or something of that sort. Another minute or so has passed, I never was acknowledged and all I'm trying to do is return the vehicle. Finally, I had to get the guys attention to let him know I was retuning the vehicle. I walked towards the counter and this mf is playing on his phone. The mf seen me standing there. And so did the girl that stood up out of the chair on the customers side of the counter. So why did I have to address them oppose to either one of them addressing me with a simple, how can I help you? I really like the actual facility with the whole, climate control and accessibility hour. But that experience with the help. I could never recommend anyone that I know to go here. Unless the associates here develop better manors.
William DGreat staff very helpful in the moving process
KHIARRA W | Overall ExperienceThe truck wasn't parked where the key indicated and wasn't equipped with the equipment I had paid for. No one was around for any help and had to do everything myself.
DONNA ZRude customer service and guy in charge
ZAID YHaven’t moved in yet officially. My date is 4/28/25. So far so good
Tinika D | Online Move InThank you for taking care of my entire home inventory, safe and secure for 7 months. I moved out of state and when I returned to retrieve my belongings, everything was just as I left it. Everyone at the facility is friendly and polite. They are helpful and professional. It's a super clean facility, the restrooms are well cleaned. The facility is kept in very good condition. The general manager and his team clearly care about their work.
MICHELLE F | Overall ExperienceThe gal who did the delivery at my home was very kind and lovely. All of the correspondence with the office over the phone was frustrating. Somehow my phone number was changed on my account leading to failed delivery of pods when we needed them. When I called to inquire the person was rude and accusatory that I had somehow ignored them or caused this error. I got multiple conflicting texts/emails with time variation etc and required many phone calls to get things set up.
LEVI PSomeone stole my brand new shoes while they were in storage.
Keisha W | Overall ExperienceMake sure the trailers arent full of broken glass, and it shouldnt have take 30+hrs to check the return in....returned 930pm 4/12/25......finally got final receipt noonish 4/14/25
MATTHEW VEverything was great other than the elevators being down often
Eric W | Overall ExperienceHave correct miles before departure
DARRELL MStaff at the miles location are always easy going and friendly.
Robbin B | Overall ExperienceThe unit was ok. It's not worth the price! It served it's purpose. The manager needs to evaluate their staff! Totally unprofessional, as a former manger, I wouldve fired them all! And it's a shame, you have to hunt for your own equipment and staff is on the premises running their mouths and not working!
KEISHA T | Overall ExperienceThe young lady at the desk was very nice and helpful it took me an hour to get my uhaul and the lot attendant needs to work on his customer service skills he was nasty and rude I’ll rent at another location from now on.
Yolanda NGood services
RAYMOND CEverything was great
LAKEITA NAccept Cash
LAURA FGas was not on half of tank I came in and took pictures line was long the guy said use the app but it was no way to post pics of gas second time this happened
BRITTANY VBetter customer service- employees were arguing with one another
ADRIANNE BHave staff show up on time and with enough staff to service customers without long wait times. My original reservation was at a location that "was unable to fulfill my needds" so I was contacted by UHUAL and my pick up location was changed. I arrived at 9AM and was already 4th in line before the doors were opened a few minutes after 9. There was just one person to serve an ever exxpanding line of customers. It took a full hourt from start to finish--with a reservation--not a walk in. If I recommend this location to anyone I would advise them to make sure they expect it to take 1 hour to complete the pick up process.
TIMOTHY GIt took over an hour waiting in line to pick up the rental with only four customers in front of me. Store customer service agents need both additional support and training on using and troubleshooting the computer systems.
Taylor AThe ladies were very helpful meanwhile the one gentleman I don’t know if his name was Reggie or marzett it he appear to be on drugs or drinking and very rude
Deidra C | First ImpressionsPlease Contact Me
ASHLEY A | Overall ExperienceGet tune ups on their trucks.👍
VANESSA LNeed to verify check engine light status and tire low messages. Didn’t take the time to ask if everything was okay with truck.
ROBERT ZThe young lady was very helpful and personable who waited on me!
PATRICIA PLocation understaffed. IT systems not good per user
WILLIAM HI got charged for gas even though the tank was full. Customer service was extremely slow and disorganized.
KEONTE SONLY IF YOU HAVE TO!
Vincent A | Overall Experience0 oil life jerking as i drove
TERALAWANDA AClerk told me that I was required to purchase insurance for the rental when I was not interested in purchasing. Felt like made up reason, something about it was required because the rental fleet was a 3rd party owner or something. Instead of arguing I took the charge but will not return to this location because of this.
AARON CI did self check in. I was assigned a dilapidated truck. When I went to the counter to pick up the key and “bypass the line” I was told to wait. Then they could not find the key so I had to wait and be assigned another truck. The new truck had a broken mirror, one windshield wiper scraped metal on glass, and the cargo area had not been swept. When I returned the truck the person who was supposed to be checking trucks in was sitting in his private vehicle and did not get out to help until prompted. When he did he reeked of marijuana smoke and said I needed to do self return. The location closed one hour before posted closing time. Will never return to this location.
Freedom JStaff is amazing. But prices along with elevator being down was very inconvenient
Tamia W | Overall ExperienceMelba was Great!!! Friendly,Professional, and Very Helpful....I did not experience any problems during my unit rental time.....Thank You
Deborah M | Overall ExperienceFriendly and efficient
LISA KStaff wasn't very helpful at all
Karen B | Overall ExperienceTruck had 180k miles and was filthy. Front left panel by the door on the exterior was falling off. No wiper fluid. Breaks released randomly while parked and vehicle started to roll. Back of the truck was left open prior to me getting it.
BRAD SContinue doing what you're doing and everything will be fine
LEON S | Overall ExperienceTruck needed brakes and a wheel alignment. When stopping the truck shook like it was coming apart. No refund or partial refund was offered. Told to contact management.
JERRY JThis group of team was amazing !!! 🙌🏻
NARAVAHN PAll trucks needs to be cleaned and disinfectant after each use even equipments to
KIMBERLY MWonderful.
CEDRIC H | First ImpressionsThe cup holders weee dirty/sticky. Overall the vehicle cabin was ok as far as cleanliness.
MONIQUE MMy only complaint is that both times I needed to get into my Uboxes I would schedule a time but still had to wait for them to bring them out 30 minutes later than my appointment.The 2 ladies that delivered my Uboxes to my home were very polite and professional,they did their job well and were very friendly.They did a great job and deserve some recognition.Thank you!
Elma FThe ladies were rude and ordered me around. The only guy I had was very polite!
Vincent A | First ImpressionsThe general manager was supposed to call me to confirm this refund. I have yet to hear from anyone this is the second day waiting on correspondence. I phoned the location twice yesterday and no one answered. This experience is horrible. 10/10 would not recommend.
Brooke MGet off personal phone when attending customers. Go out to intro product instead of sending customer outside and then taking a break. Not double charge or overcharge even after calling the main line. Have a manager on duty that can handle these issues.
FERNANDO MTruck was dirty and broke down.
KAYLA RThe elevators were not working and they did not have a back up as to how to get anything moved out of the second floor storage besides using the stairs. They had one set of elevators in that large facility. We were not told that the elevators were not working prior to letting them know that we wanted to empty out the storage unit.
Tenesha J | Overall ExperienceThey put my brand new dresser by the trash for somebody to get. They did not follow move out protocol they did not give me a 24 hour grace period or notice. And when brought to there attention they act as if they don’t care
KEDESIA B | Overall ExperienceYes staff was cool & very down to earth..
MONTE KThis is a very nice piece but It was the customer service for me I’ve been to this location twice before and I’ve never experience anything like this before it was the first guy, his attitude was bad
LAQUTTA HThey couldn’t find the key to the truck I reserved for. I was sent outside to go see what was available so that the rep could see what keys they had because they couldn’t find the keys. The truck itself had a bunch of warnings lights pop up, no gas…
BRIAN HNothing they were great
Annatte PThe truck was in poor driving condition.
ROBERT BThe storage facility wasn't excessible after hours. I arrived at about 7:35p and couldn't gain entry using the key code and card provided at the time of the rental transaction. Customer service informed me that I had up until 10:00p. Nonetheless I had to leave the uhaul and all my belongings on the truck overnight as I didn't have anywhere to park the truck. Very bad experience at this location.
Shalea G | First ImpressionsI haven’t gotten my receipt yet and I was told $26 would be refunded if I brought the truck back on 1/4 which I did and have not recieved that yet and it’s been 24hrs since I returned the truck.
carlos h | First ImpressionsGOD BLESS YOUR STAFF THANC YOUU
Jacqueline B | Overall ExperienceMice were in my storage unit and caused damage to furniture and boxes. Found 2 died mice in my unit. Trash cans should be provided on site or at least a dumpster.
Yvonne W | Overall ExperienceDoor 2 that I had to use to enter and leave the storage area was broken. The sensor did not work. I had to wait for someone to open the door to enter as well as wait for someone to open the door to leave. The man who came when I left was rude, implying I was stupid for going too close to the door when all I was doing was trying to activate the garage door (which is what I was told to do to enter). I again had to what to have the cargo door on my truck opened as it was frozen closed. Two female employees tried, then a very nice gentleman took care of it. These delays added at least one hour to the removal of my goods. Garage door should function and the cargo door on the truck should be confirmed to be functional before allowing me to rent the cargo truck. Im 5’1” and 120 lbs and 69 years old. Too many issues.
Jill C | Overall ExperienceThere was a gentleman (I wish I would’ve gotten his name) who was cleaning (1/15 around 5:45pm) who stopped what he was doing and walked us to our unit. He was very friendly, kind and helpful. He made sure we knew how to get back since it was a bit of a maze. He definitely went above and beyond to help us!
Heidi D | Online Move Inupdate your computer systems
aleane k | First ImpressionsVery nice ladies working there
JOHN M | First ImpressionsThis would be the only one I would come to and use please keep up the great work
Sharon R | First ImpressionsOver charged and locked out of the facility where my belongings were.
Ericka P | Overall ExperienceHow d I d I get charged 108 dollars on a 1999 truck
MAXINE C | First ImpressionsThank you team.
Ohara L | Overall ExperienceHelp with the rodent issue because I found droppings. But other than that I am completely satisfied with your facility.
CHENITHA L | Overall ExperienceClerk was distracted on his cel while involved in my transaction . Sloppily dressed. Had to ask other staff for assistance many times. Unprofessional.
RUSSELL L | First ImpressionsIve had my storage for over 5 years and decided to clear it out and let it go shortly after my mom passed. I reserved a truck and appliance dolly arrived the day before my monthly storage would have been due again I picked of the uhaul truck but they didnt have no dollys even though i was charged i explained i cant move out without a dolly i have appliances. I was never giver a dolly i have to go to home depot rent a dolly for $21 (4hours) then was able to complete 7 hour move prior i called uhaul on rockside regarding a dolly they tt their manager and said unfortunately they couldnt help Gwen the store manager said that was south beechwood problem wow really so what about trying accomodate me a long loyal customer. Lastly i had to ask for that credit for that dolly i never got. Such horrible customer service all the money that was made off me you out to be ASHAMED IM telling everybody I know and don' t know Goodbye
yolanda p | Overall ExperienceThe only thing is roches was in there
farrah s | Overall ExperienceMelba and the Entire Staff who assisted me with my Van rental and Storage Unit were Great!!! They were All "Prompt" and "Professional"!!! Thank You
Deborah M | First ImpressionsWorst customer service ever. It took 2 days to get a storage space together and long waits for service. One person at the counter and 6 in line. The wait was certainly not appreciated nor the slowness of the front desk staff. Everyone else could be a superstar and this place would still be horrific. First impressions and all that...
Marcellus B | First ImpressionsIT WAS A GOOD EXPERIENCE STORING MY BELONGINGS THERE.
Teresa W | Overall ExperienceThe staff at 2 uhaul locations were rude, unhelpful and disrespectful. One staff member even left early before closing.
Shakira H | Online Move InMy only issue was I changed my payment method and the ran the previous method causing an overdraft on my account
tracye a | Overall ExperienceI entered the building with a greeting and I had to go look for someone. When I came across someone the employee had a 5 minute coughing fit in front me. Didnpt excuse herself to collect herself just kept coughing, Finally when I asked about the unit I needed to rent I could barely understand the individual. Once she started the process I had to repeat myself over and over. In mid click of the mouse, the employee PASTED OUT!!! I had to yell at the employee to wake her out of her drug induced sleep. I don't know what type of people you hire at this location but as soon as possible I will move my belongings out of that unit. Absolutely the worst customer experience I have ever had to deal with. That is not even the full extent of what this employee did but I have no patience to discuss anymore.
Fred P | First ImpressionsI love the experience and will come back again
Lufuluabo A | Overall ExperienceTerrible experience! Staff are very very unorganized and unprofessional, the worst I've ever seen. I can't even write down all the bad experiences I've encountered here because it's too many. I will never ever use uhaul at the North Randall location again!
ANDREA O | Overall ExperienceThe facility had bugs and pest poison visible.
sterling b | Overall ExperienceThe lady who checked me out on Sept 20th at about 930 am was terrible. I stood wait because no one was there when I first walked in. The lady never greeted me and when I stepped up (because I was first) she started a transaction for her friend/someone she knew personally. When it was finally my turn, the Interaction was very uncomfortable. Thank you to the gentleman who completed the remainder of my transaction after I had taken the pictures required.
MAUREEN S | Overall ExperienceThe store manager Lamar Stevenson so polite and manners are excellent.
Michelle M | First ImpressionsMoved in my belongings on 8/2/2024 Everything was cleaned out on 8/31/2024 and went to location to cancel storage on 9/1/2024
Gabrielle J | Overall ExperienceBuilding temp was about 76° first floor. But my unit is second floor. The upstairs was well over, at least 82° based on the thermostat. Yes, it’s hot outside. But the upstairs ac does not work. It was blowing air that was the temp of the upstairs, as if just the fan is on. If advertised as controlled climate, I would appreciate if that were true, even in the hot months. I feel that the issue is that there is too much open space upstairs. The ceiling should be closed off, because the heat is trapped upstairs.
Jasmine B | Online Move InBest place in the world
DAMEL G | Overall ExperienceNo, my wife was harassed by one of the employees when we returned the truck on Tuesday, then offered extra payment from after I forgot to returned the truck on full.
Carrie C | First ImpressionsHad an outside unit, only problem was unwanted pest. 😒 But after expressing the situation you gave me bug spray . And I set off a few roach bombs 💣. Problem solved. Next time I will use an inside unit. Otherwise totally satisfied. Thank you!
brenda e | Overall ExperienceI was sold a unit that was already in use by a customer. I could not get a call or text back from the manager or anyone. I have not received an apology or anything for standing out in the rain and having to find an open unused storage unit due to their error. I just think had I just stuck to my storage unit at an offsite location I would not have had to deal with this. They were very nice inside the store but the service after leaving was the absolute worst. U-Haul is very difficult to get in contact for any support or help. If I had to do this over again I would definitely used a different storage and truck facility.
LAKISHA M | First ImpressionsFriendly customer service! Move out date was on August 5thThanks 😊 Mrs scott
Georgette S | Overall ExperienceVery first day I came I couldn’t access the storage unit. No matter what number I called, no one could help me. They even tried contacting the manager and he didn’t answer.
shareefah s | Overall Experiencein all the times that I’ve used the storage facility at U-Haul or even gotten a truck to move one thing that has never changed. Is the customer service I applied to people you are. excellent
TINA D | Overall ExperienceI have been helping with everything by Michelle who's been very much helpful and understanding the situation and needs! She was really professional, patient and nice!!! She even didn't hesitate to go to facility with me to help me with the lock! Thank you , Michelle, very much))!
Svetlana P | First ImpressionsI put my things in storage while waiting to move on 06/30 by 7/10 my storage unit was infested with roaches. I had to throw out one of my king size mattress which wasn’t covered. I found out that the insurance isn’t worth anything it doesn’t cover insects only rodents. I called the office and they told me that the unit gets treated twice a week. They would spray over and under my unit. How are you going to spray under and over my unit when it’s on the second floor inside the building. I set off three roach foggers that didn’t work. Came back and saturated the whole unit with 90 proof alcohol and hot shot roach spray that helped a little. Once it was time for move out I had to dump everything to make sure no roaches were left in my things. I feel bad for the people who are paying hundreds of dollars for storage and turns around and gets involuntary roaches.
Kiara B | Overall ExperienceThere was a female worker with purple braids walking back and forth who had a terrible attitude and TERRIBLE CUSTOMER SERVICE. Her response to everything was “Im off the clock” well how about you point me someone that can help although I just watched you help 3 different people. All though the guys at the front were very helpful I will never use this location again and will be leaving Google review thanks to YOUR employee purple braids.
TIERRE C | Online Move InI moved out of my storage unit on 6/29/2024 and I took pictures to show that the unit was clean and my lock was removed. I haven’t heard from anyone until now saying that my move out date was on 7/10/2024 which is incorrect. Also the gas gauge wasn’t where they said it would be but I replaced the gas that I used and I haven’t heard anything about that either
Willenna B | Overall ExperienceI had storage units 1800-02 and 1804. I moved out of 1804 the same day as 1800-02 but do not see a move out receipt for 1804. Please issue one asap. Great experience overall. thank you
John R | Overall ExperienceI would like to Thank the Staff for been very helpful and understanding for my needs. And a special shout out to Dwanda she went above and beyond to make sure my needs were met. I have used this facility before same respect from the staff. Thanks again.
Linda A | Overall ExperienceExcited service
gwendolyn b | First ImpressionsThis facility was well above average and they did everything that I asked him to do and it was a good
Kevin B | Overall ExperienceNever git any notices from. You guys and the only one I got was to tell me that my u it was sold
Lance S | Overall ExperienceI had a good experience! Will return!
Cheryl W | Overall ExperienceGood service
DONAZE G | Overall ExperienceThe hours are you guys promote are not the hours we have available to our storage , the staff is rude ! It’s a clean environment but I don’t have access to my storage after 7 pm and you don’t compensate the coustmer we still have to pay our full storage fee while being shorted on access to our belongings
DAMEL G | First ImpressionsIt was always something broke or not working when I was trying to get into my area
Telicia B | Overall ExperienceThe online check in system was not working. The staff were wonderful and very helpful, giving me a card and explaining why the online check in was down.
Claire F | Online Move InStaff was awesome. I had a very nice and smooth experience.
Cheryl W | First ImpressionsPerson assisting with the check-in was unable to identify where our unit was located on the printed version that was given to me. I was extremely frustrated trying to locate it.
Sandra F | Online Move InWhile the check in and instructions seemed clear, the actual process to access the building was a bit complicated in the first instance and took us about 10 minutes to figure out how to access the building through the keypad system.
Carly E | Online Move InSome of the staff while renting trucks are very unprofessional and seem to be so unhelpful. You ask questions and they have no clue what's going on. Again this is only some of the staff. The doors need to be repaired most times you couldn't get access.
Lydia N | Overall ExperienceHaving the unit and the clean facility was great, but the lady in the office who I had to deal with to close my account would make me never rent at this location again. The lady attitude sucks for customer help and I should not have to come in and out of the office twice and stand in line to basically tell her how to do her job to make sure my account is closed so I don’t get billed. To wrap it up I basically just didn’t like the ladies attitude for something so simple!!!!!
DEMELIOUS B | Overall ExperienceToo long wait times
Dr C | Overall ExperienceThe doors where you pull into the storage for some reason wasn’t working so it was FREEZING while moving my stuff inside the storage which was very irritating and inconvenient. as well as I got into a argument with one of the staff members due to me asking him to go get the supervisor because that’s originally who helped me and I wanted to make sure I wasn’t charged for something I didn’t get which was the dolly I asked for it and it was on my receipt but not on the Uhaul and he got very upset . Very unprofessional
Mikeyaira P | Overall ExperienceKeep doing the good work and the manager dawana was excellent and gave great service.
Willie W | Overall ExperienceLaMar, Obrea, and Dwana were all very helpful and resourceful during my stay at uHaul
Savon G | Overall ExperienceBy me moving out early do I get any storage fees back
Vera D | Overall ExperienceIt is hard to put into words how bad the experience of renting from this location is. This place is a disaster of epic proportions. To start, the facility is poorly maintained. There were multiple times when the elevator was not functional. I had a second floor unit storing large/heavy pieces of artwork. I spent countless unnecessary hours lugging pieces one at a time up and down the stairs instead of using a cart and moving a dozen at a time because the elevator was seemingly broken 50% of the time. It is often really difficult to find carts at the location. One of the exterior bay doors is badly damaged and hasn’t functioned for the last 2 months so only one interior loading bay is working. Thus is super annoying when you’re trying to move things out of your unit during January when it’s 5 degrees outside. The exterior card reader to disarm units has been broken for several months. There were times when I literally couldn’t get into the facility if the main office was closed. In general the service level provided by the employees is unbelievably poor - to call most of them incompetent is an insult to the word incompetent. Incompetent would be an upgrade in performance for this crew. Most of them act as if you’re inconveniencing them if you dare to ask them to pretend to do their job. I would whole-heartedly embrace incompetence over the complete dysfunctionality of the current staff. To top it off, I’ve been in the office multiple times when employees were extremely sick and figuratively hacking up their lungs. Literally only one person that I dealt with out of about 15 was capable of doing their job at a minimum acceptable level. As I emptied my large unit I requested moving to the one next door with a green “ready for new occupant” sticker on it - I talked to several employees and they told me that unit was currently occupied even though it wasn’t. So then I had to move everything to another unit far away, yet another waste of my time. Then they messed up the transfer of my unit - I expressly told them to auto-charge my card on file, but their gross incompetence ensured that - of course - they messed that up and I ended up with a late fee because they didn’t set up the bill pay as I requested. I closed out the unit on March 3rd. No doubt I will get a Late Payment reminder in a few weeks because I’m sure they messed up the closeout just like they did everything else over the last 15 months.
Mason W | Overall ExperienceGreat staff, great customer service. I would recommend them to anyone looking for a place for storage.
Jermaine C | Overall ExperienceEveryone was professional and friendly
Lavonia S | Overall ExperienceWorkers are helpful and the bathrooms are the best kept public restrooms of any establishment that I’ve encountered.
CHARLES W | Overall ExperienceAmazing!!! Lamar and the crew helped me a lot would recommend to everyone
JOSEPH V | Overall ExperienceHave not used yet hope I can find my unit when I go.
barbara l | First ImpressionsDuring the new construction of the second floor there were metal shavings and dust in my storage unit. Outside of that the price, accessibility, cleanliness, and equipment where all great! I would suggest a overnight access schedule if at all possible but overall it was a great experience.
Kemmitt S | Overall ExperienceMy experience was pleasant. The facility was filling and the staff was courteous. I would recommend it to anyone who wanted a claim plat experience.
LINDA M | Overall ExperienceVery professional and helpful.
CHENITHA L | First ImpressionsDoors not accessible, broken down . One day I went to the facility during open hours and they were closed.
Michelle B | Overall ExperienceStaff was amazing and super helpful
SHAUNTAY E | First ImpressionsLamar lied to me about the third unit and told me it was going to be free because I had the other 2 units and I ended up still paying for the third unit, which was not in my budget, and I had to eventually find someplace to put all the things in the long run anyway. So, no I will not refer anyone to this U-Haul. Overall, Lamar knows he lied to me because all the messages I left for him and all the times I came up there to talk to him he avoided me, THATS POOR CUSTOMER SERVICE. By then all my stuff was in the units and I had no choice but to leave it there.
Lori T | Overall ExperienceIf I ever need storage again I will definitely come here
Shameka S | Overall ExperienceFriendly staff everyone was neat and clean always and the entire storage facility in store always maintained and very clean
SHERRY C | Overall Experience1. The maps don't make it easy to navigate from the office to the units in terms of passageways. 2. Staff usually friendly but night staff thought I was undermining them for wanting a receipt. 3. Policy extreme in not providing at least small garbage containers
daniel w | Overall ExperienceMy unit was infected with roaches. I moved my things out! I would never visit this place again. Call and left several messages with the site manager Carl .. no call backs.. reported the site to corporate
Niaisha J | Overall ExperienceSince I’ve been here with U-Haul I haven’t been able to access my unit especially on the days I really need them I don’t understand how the company expects there customers to pay rent there and they can’t access there items I have not been satisfied at all since I been here
tor'rae b | First ImpressionsA lot of the time the doors were locked, even during hours they should have been open and most of the panels were inoperable but besides that service was great and Melba was always SUPER helpful
Monique M | Overall ExperienceThe company was perfect with customer service and l will most highly recommend the company to others, but there was lost of job and other income which resulted in the use of the storage unit and the inability to pay at the time of the move out l will later date take of the bill! l greatly thank the company for the services l received there! best regards! Would rent again!
Jamelia T | Overall ExperienceThey took very good care of me and my stuff.
CHARLES J | Overall ExperienceThe guy who helped me was friendly, knowledgeable, and helpful. He gave suggestions to my needs and helped me make some decisions about placement in the unit. He made sure it was on the 1st floor and close to the door.
BEVERLY C | First ImpressionsI would like to say compared to public storage down the street I would give you guys 20 stars most definitely on service, attitude, I will be renting a 3rd unit from you all bcuz I will be moving my items out of public storage asap they don’t want to honor their insurance claims, the management is rude to the customers and over charges. Keep up the good work u haul!
celestine f | First ImpressionsI don't have nothing in no or none in a U-haul storage I never have a purpose for a storage whenever I move I take all my things with me.
DIANE J | Overall ExperienceThe storage facility itself was very well lit and maintained. However, I do think that there should be a prorated form of charging a customer if they leave the unit before the end of the month. After speaking with a representative, I found it disturbing that a customer could vacate a unit and not receive any money back while the same unit could be leased to another individual for the full amount, having paid U-Haul 2 times for the same space and time frame. Ingenious.
Janyce R | Overall ExperienceSo far so good
chris m | First ImpressionsI’ve done business with U-Haul storage on and off throughout the years. I love this one. All of them were fine, but this one is outstanding the people they don’t rush me they listen to what I have to say. They answer every question and I always feel like a human being when I leave that store employees are awesome. Thank you so much.
TINA D | Overall ExperienceThe very best storage facility that I have ever used and have used four others. Very friendly, helpful and excellent staff
Alan P | Overall ExperienceI am so happy the staff made this transition easy for me. Although my reservation made by customer service was not correct they went beyond to accommodate me and my belongings. Thank you for turning a nightmare of an experience around.
Yvonne W | First ImpressionsI ladies at my storage work with me well.
SUSAN H | First ImpressionsYour Staff Was Great.
donna s | First ImpressionsStaff was friendly. Jay was very helpful with sizing & escorted me to my unit.
danica h | First ImpressionsI don’t like how y’all did me. I’m is so happy I got my stuff out of the car storage because ING a yard could do better because I’m is slight happy. My stuff is out of your storage. I would not have another store for a long time because I was like one time I didn’t like how are y’all did me and I’m happy I have a place to go because I’m not using no stores no more thanks for your help
Latoya S | Overall ExperienceI LOVE THIS UHAUL ILL RECOMMEND ALL MY FRIENDS AND FAMILY
mervin m | First ImpressionsWe had the run around to get the storage and the first one had a lock but we finally got one.
Nicole H | First ImpressionsThabks for a smooth transition this week
tiscisia c | Overall ExperienceEveryone was very nice
LASONYA T | First ImpressionsThe price advertised on the container and paperwork stated 139 but in my contract it was 149 the unit had other peoples belongings in it and was not cleaned nobody could assist me and it was during business hours I was told they were short staffed.
Jason B | First ImpressionsGood place, needs improvement on communication across the board for employees, some reps tell you different things that contradicts from what other reps tell you.
CHARLES W | First ImpressionsAlways helpful and very courteous.
carol l | Overall ExperienceMy move out date was September 1, 2023, not 9/5/23. I rented a truck from the same location and moved out of that storage unit with said truck. I then called corporate to make sure it was closed out, I wasn’t charged further and removed my card from autopay. The only complaint I have about the storage is how long it took to process my move out. I think it is to try to charge people more. I hope they don’t charge me further. If so, I will claim fraud with my credit card company.
Yolanda C | Overall ExperienceSecurity system didn’t work the whole time not ok
Paula S | Overall ExperienceCame in at the beginning of January rented a U-Haul and emptied my storage unit and handed over the keys was told I was all set. Then I get bills for the unit I call explain what happened am told it will be taken care of. Then get more bills and I call again am told the same thing it will be fixed. Then I get an auction notice and auction for what my storage unit been empty since January. Then a letter saying I owe a crazy amount . You all need to get your stuff together absolute worst experience I've ever had with any company. There still a bill due for all the months from January through the auction date . I. Not happy with U-Haul.
Cynthia S | Overall ExperienceHaving reserved Am appliance dolly I was told at pickup that doll's fir appliances are first come first served so I had to use the smaller dolly.
James B | First ImpressionsIt was difficult to use the key card. There were a few power outages that could have been communicated via text. I drove there twice and couldn't get in. There weren't any trash cans.
Naquetta P | Overall ExperienceYellow saw dust all over my things when your store decided to put a ceiling over my 1360 unit. Did not appreciate my things being covered in yellow sawdust at all.
michelle s | Overall ExperienceThe price was to high
BRIAN G | Overall ExperienceMelba is the absolute best! She’s very knowledgeable, kind and patient.
TIFFANY S | Overall ExperienceI had a great experience, utilizing U-Haul the staff everyone that works at this particular. U-Haul was excellent. They were helpful, knowledgeable and courteous.
Erick F | Overall ExperienceGreat location and excellent staff always willing to help. Thanks Melissa who helped us with our check out
Rama K | Overall ExperienceThe only thing bad was the door to faculty not working and the card swipper not working.
Yolanda C | First ImpressionsThere were mechanical problems with the doors they were working on them.
CRAIG B | First ImpressionsGreat facility. Friendly staff
Teresa W | First ImpressionsI have been using U-Haul for years and I am very satisfied with your service…
Derek S | Overall ExperienceThe customer service was great they qere busy as he'll they didn't panic some people were getting Smart but they stayed humble
NICHELLE H | First ImpressionsVery clean
RONALD D | First ImpressionsAll the workers are awesome it was a lady and her husband the line was so long she is great
Teona H | Overall ExperienceGreat team and excellent customer service!
JACQUELINE B | First ImpressionsI have had my unit for 2 years and the staff have been absolutely great when needed. I would like to give a special thank you to Dewanna (please forgive the spelling if incorrect) for her exceptional customer service and follow through.
JACQUELINE B | Overall ExperienceUhaul is great to your ,truck,your the place your item, and keep it safe.
Chiquita G | First ImpressionsStorage was fine but using the online app was not user friendly for setting up truck rental or trailer but I will continue to use U-Haul
Derek S | Online Move InMy keys never opened the door I always had to use another door and walk across the facility and the the after hours number was useless made several complaints with corporate no help just glad I got the month free I would’ve been super upset if I paid for this poor service
LARRY G | Overall ExperienceEveryone was helping and took the time to explain everything that I needed to know in order to move into the storage unit.
Tyrone R | Online Move InThe person using the unit behind us, bangs on the walls and knocked our things over that we had stacked up.
Lori T | Online Move InThe representative was friendly and fantastic . I would recommend this location for anyone to rent.
Marsha B | Overall ExperienceThe lady that actually help me was so helpful she was so friendly. She just made my day she to me is what customer service is all about.
TINA D | First ImpressionsThe move in experience was great; however, the lock that was provided is a bit finicky and the dimensions that they list online are not exactly what you expect. They should have a more detailed description.
Caprielle H | Online Move InCouldn’t access the building with the cards or codes you gave me nobody answered the after hours help number I was luck to get in because someone left a garage open on the other side or I would’ve wasted the money I paid for people to help moving worst experience ever
LARRY G | Online Move InThe staff was very helpful in all of my areas I needed, renting trucks, storage and aid. When I need something I will be back.
elmon r | Overall ExperienceUnit was a little difficult to find but other than that Everything went smooth Decided to change from CubeSmart they were very pricy hopefully this will be a lot better with no disappointments 🤞🏾
Lakisha R | Online Move InSo far, so good.
Keely K | Online Move InThe ladies that work at the Uhaul on Northfield has Superior customer service I had a excellent experience
Shartina P | First ImpressionsThe only note we had is that the free lock wasn't in the unit so we had to go wait in line for it. Aside from that everything was clean and easy to access.
Arilene H | Online Move InThough the restrooms was clean there was no soap
Ashley H | Online Move InI work late so would have liked open to 12pm but made it work with 10pm close. Very clean and nice staff.
Alisha H | Overall ExperienceThank you
Marlene m | First ImpressionsVery well knowledgeable about there job and customer service was excellent.
Wendell M | First ImpressionsMy first time using a storage facility so I have no comparison points at this time.
Mary H | First ImpressionsNice faculty and great stafff
kimberly s | Overall ExperienceIi wish I never switched storage units
Jeremy W | Overall ExperienceIt would have been more helpful if the carts were larger and the mattress cart needs to be updated because the mattress are larger now and my mattress wouldn't fit on the cart or a dolly. It would be more helpful to have move carts in the facility as well.
Anta H | Overall ExperienceThe young man was very helpful and polite and did his job with a smile.
Shameka S | First ImpressionsThe absolute BEST staff of people to work with. I had much interaction with them and had NO PROBLEMS EVER. Highly recommend this facility.
Matt P | Overall ExperienceI never could reach anyone on the phone. When I would try to make payment arrangements, I was told I could not and I was only able to pay full balances. This was a result of me losing all of my personal items in the auction. I moved out of state and my first year was very hard financially. I contacted Uhaul and much as possible, hardly ever being contacted to the actual store. I was never helped in a pleasant customer service way. I was locked out of my storage a few times due to system failure. Their were always lots of spider webs in the unit and it never had a light for me to see well to remove items.
BRITTANY G | Overall ExperienceGreat Experience
WALLANDA N | First ImpressionsVery amazing customer service
LATRICE B | First ImpressionsStaff was helpful, friendly, and professional.
Elaix V | Overall ExperienceRented a truck it was NASTY HEAD BOARD LWFT BEHIND JUST UMBELIEVABLE
STEPHANIE C | Overall ExperienceThe Hours too access the property should be adjusted and the staff needs some more training about details customers may want too know about the property and experience on how too solve customer issues.
Michael B | First ImpressionsThe facility just needed to be accessible during the set hours. Came there a few times and was unable to get in nor contact anyone to assist me.
Jessie H | Overall ExperienceThe automatic door too the indoor garage is broken and the elevator is off too the attendant had to use her key to.let us up and down
GRATIA D | First ImpressionsI reserved and did a move in for storage online & when I went to my storage unit it had a lock on it and said I couldn’t use it because of non payment , but I’ve never used U-Haul a day in my life . I need to move by a certain time and because of the circumstances I had to wait the next day to receive another unit which means I had to keep the U-Haul truck longer than expected , which all was very upsetting .
Emahni W | Online Move InThe manager their was patient and helped meet my needs.
Karen H | Overall ExperienceYour Customer Service Team is excellent, friendly, helpful and does your business proud!
Phylliss R | First ImpressionsStorage experience was very easy. Thanks!
Theodore E | Overall ExperienceNone
CHARLEANE J | Overall ExperienceMy unit was moved twice. The second without permission. Items were broken and missing.
SAVANTAY M | Overall ExperienceThere was a lot of dust from construction in the units.
Bonnie R | Overall ExperienceEveryone at the North Randall facility was very helpful and friendly. My mother and I had a great experience with each person. Thanks again! Tanika
Tanika G | Overall Experienceit was great
Micheal B | First ImpressionsVery clean no rats or mice
Timothy H | Overall ExperienceEverything was great. Smooth and seamless from making the reservation, move in, payment, and move out. Clean, well maintained facilities. Well staffed, friendly, helpful, and knowledgeable. Only “complaint” was the single elevator for 2nd floor access/moving. Otherwise, A+, 5 stars, two thumbs up.
Matthew W | Overall ExperienceConfused why the computer system doesn't keep track of when a unit sets off the alarm yet the signage around the facility states that failure to sign out will prevent future access to the unit. How are these records maintained I would like to know. Also why is there no pro-rating for early move-out?
Christopher C | Overall ExperienceEverything went just as planned and promised. Glad the elevator was operational this time, made it so much easier.
CANOLES H | Overall ExperienceThe total experience was very pleasant.
Scott V | Overall ExperienceI was really happy with the facility, then they had no working elevator.
Brianna A | Online Move InThe elevator to the second floor wasn't operational, and had not been for some time. This was not conveyed at the time I put in my reservation.
George J | First ImpressionsThe employee couldn’t tell where my storage unit was at. She kept telling me that she didn’t see my information in system. I went back around 840pm to put my things in my storage unit and couldn’t gain access. I stood outside for 20 mins tryin to get the build when i finally got it is was trash everywhere.
Chantelle M | Online Move InIt was clean but with the. Elevator not working it was very inconvenient I was on the second floor I was all the way down the hall it was hard going up and down the steps with all of my stuff so a lot of my stuff was damaged because they were being dropped then other people are moving in as I was moving out so we hate to share the stairwell. And that was inconvenience and the pricing was very high for the storage
KIMYATTA C | Overall ExperienceGood job!!
elmer m | First ImpressionsMy access key doesn't work
Sha B | First ImpressionsManager is very understanding and down to earth.
kendra h | Overall ExperienceThe only reason I gave a 1 star rating was that the elevators were not working which made very difficult and inconvenient for me as a customer. Your after hours phone number didn't answer calls or respond back. I am disabled and the facility was not able to accommodate me as an end result. However, Melba and her manager was very polite, professional, courteous and patient throughout my visit to help locate an alternate facility to better assist me.
RASHAWN A | Online Move InI loved the facility-it was clean and temperature controlled but my furniture(my sofa) had two huge wet rings on it from the ceiling leaking. 1667 unit. I wondered why so many things felt wet. I took pictures-so do you compensate us? Can you send someone out to deep clean our sofa to try to get the water stains out???
Charles K | Overall ExperienceThe alarm went off every time I opened my storage unit due to the construction apparently. The staff didn't tell me it wasn't working and I went to the front desk about seven times before someone finally told me my card would never check me in and I would just have to deal with the alarm. It's loud and scary. Will not recommend this place to anyone.
Isabel D | Overall ExperienceI was never able to move in. The elevator was broken at the facility(known by staff) and they still assigned me a second floor unit
Michaela A | Online Move InUhaul had some renovations done while my things were in storage and all my belongings had dirt ,dust and debris all over them there were nails all over the floor and it was just a big mess
selina s | Overall ExperienceN/A
Chanelle N | First ImpressionsDawanna was awesome she was very helpful and understanding and had a lot of compassion, emphatic towards my situation She is a great person.
shante p | Overall ExperienceI did not move my items, due to my unit being on the second floor and the elevator is out of service and has been out of service per the employee on staff that day.
athena a | Online Move Inthe checking in staff was not vert good. they were not knowledgable or engaged in assisting
Erin N | First ImpressionsStaff was very very very nice a Accommodating. Really enjoyed my visit. Had a issue and it was corrected Immediately! Thank you! Will be back!
Robert W | First ImpressionsThere was a misunderstanding about storage room size and location. The situation was readily resolved just at a different location on the second floor with no elevator, which made things very difficult with a truck full of furniture.
CANOLES H | First ImpressionsFast and respectful tful made sure I was taken care of quickly good job Lil brother and sister let's not forget her.
Rico S | Overall ExperienceDelaunte was excellent. He’s very friendly and works fast!!!!!
Charlene D | First ImpressionsThe young man didn't ask of proof on my renters insurance I have storage unit I explainedI'm handicap and was not aware there is no elevator to get to second level
NANCY G | First ImpressionsHad issues with individuals at night time trying to enter property through me without having a access key. Deemed unsafe. Too much water leakage throughout unit and down back walls of unit to the point where there was mildew and mold growing on multiple items in unit. Staff at times, unprofessional.
Skylar G | Overall ExperienceThere amazing!!!
Briyana J | First ImpressionsThe whole staff was very helpful and super friendly, I will definetly come back anytime I need a trailer or storage
donald b | First ImpressionsTook my cash money
MARY W | First ImpressionsThe designated unit had a drain pipe in the middle of it, thus it was not usable to store anything. My mover talk to the customer desk persona at the facility who helpfully authorized use of a nearby unit of the same size.
E R | Online Move InThe bathroom was unacceptable no toilet paper dirty sink drains out straight on the floor above a electrical switch I felt very unsafe thought I was gonna get electrocuted.
Nicole T | Overall ExperienceSome of your staff are extremely helpful while others need customer service 101. I would have rated my overall experience as excellent, but will drop it a notch to above average. The older lady, the tall muscular young man and the young woman with the ponytail are just wonderful. The others need to be retrained.
VALERIE S | Overall ExperienceThis place is absolutely amazing! The staff is super friendly and helpful, the storage units are so well designed and indoors, I have never been so impressed with a storage unit! This is the best one around don’t bother yourself with other ones!
Charles K | First ImpressionsI stored my stuff for six months without any problems except for a few days when the alarm system malfunctioned. The alarm still went off even after I had swiped my card and the system had posted that I was welcomed in the building.
tamba n | Overall ExperienceI moved out on the 30th I really appreciate you guys thx
prestina w | Overall ExperienceVery nice staff very clean the staff outside was helpful and nice no problem I was in and out.
sylvia p | First ImpressionsEveryone was really nice. A worker who was fixing something asked if I needed help locating my unit and he helped me find exactly where it was! Everything was nice and clean. I feel safe leaving my things secured here!
Alexa B | Online Move InOkay my only complaint is that I was told that Veterans don’t get a discount and your website says otherwise. Either way your website is wrong or they just need a little guidance. I rented a storage unit and trailer which I guess you might know. Thanks
michael b | First ImpressionsIt was very clean and well lit. The staff were efficient and helpful.
Jason C | First ImpressionsMy experience during the check-in process was excellent. The staff was knowledgeable, quick and polite. The facility was basically spotless and gleaming. I am looking forward to using my storage unit given this excellent starting point.
Matt P | First ImpressionsThanks
ernest t | Overall ExperienceAmazing facility. Always so nice and clean.
Anissa Y | Overall ExperienceI don't like how you put another person on your storage as a contact person they think you are making there Credit Bad what's wrong with this
JEFFREY M | First ImpressionsDawn and Brandon, at the service desk, were very helpful. Excellent customer service. A great facility. Have used others and they do not compare. I overestimated the size of the storage unit needed and would like to move to a smaller unit, 5 x 10, in a month...preferably near my current unit #1131. Please let me know.
Alan P | First ImpressionsThe service was average or above average it was just difficult to get in touch with someone to let them know that I was actually packed up getting my stuff out of storage.
aretha w | Overall ExperienceThe staff was very understanding........and gave a chance to remove my stuff before going to auctions. This location definitely as a awesome group of staff members. Thank you 😊
Valerie G | Overall ExperienceYour staff was so helpful and cool.
ernest t | First ImpressionsProfessional informative take thair Job personal
CALVIN D | Overall ExperienceI am so pleased with the staff and the information that was offered to me at the time of check-in, and received my first month free.
TERRANCE S | First ImpressionsOverall the experience was lackluster, we had reserved a 10x10 unit months in advance. On the day we rent the unit, we’re told by manager it is not available and we’d have to take 2 or 3 smaller units each at regular price. Luckily a storage service women named Dewana was very pleasant and de-escalated the situation. She politely explained why the unit we reserved was not available and said on Monday she would call me to offer a bundled price on 2 units for the inconvenience. Unfortunately U-haul doesn’t have the system or scale to notify customers in advance when their reserved until is not available.
Peter B | First ImpressionsI enjoyed the courtesy of your employees and the cleanliness of the building
ANITA B | Overall ExperienceThe women who showed me the unit and got us our lock and helped us with the ending steps was very helpful sweet and accommodating . The gentlemen that helped us at the front was also very very friendly .
Heather K | First ImpressionsHad two storage units one ended up having water in it causing some damage
dyonne s | Overall ExperienceThe staff and store manager was so very courteous to me
ANITA B | First ImpressionsIt's a convenient service but at the same time nobody wants to use long term storage for a long period of time due to the expenses for the rental storage over a long period of time, in 9 months I spent roughly $1,500.
Ardella E | Overall ExperienceExcellent service!
JUNE S | Overall ExperienceGreat staff.
EDEN W | Overall ExperienceI was gave the wrong storage unit the storage unit that was given to me was dirty and still had furniture in it it took U-haul 1 hour and 40 minutes to get me a New storage unit...,
Nathaniel J | First ImpressionsFrom start the staff was friendly & helpful, they held off auctioning my locker for as long as they could but after I became homeless & had to leave the state, things just got out of hand, I just wish I had gotten my family photo album out, most of the people in it are gone now, my dad died on Apr 19 & all of the photos of him & my mom, as well as grands & uncles are lost forever now, this was the worst 2 years of my life... anyway thank you all for what you did during such a difficult time for all of us. Sincerely, Ms. Young
Desiree Y | Overall ExperienceAfter an unexpected issue at another U-haul location and a ticking clock on our 26' truck full of our belongs, U-Haul of South Beachwood came to our rescue, quickly renting a unit to us. The unloading garage was spacious and well-equipped with carts, allowing us to unload quickly. The unit was pristine and the whole facility was clean, well-lit, and easy to navigate.
NAY K | First ImpressionsExcellent with little storage space I was suppose to get a 10×10 but they stuck me in Four small ones a lot of money
marquetta h | Online Move InClean and well maintained. Convenient to be able to drive the truck inside and unload without concern about the weather.
John M | First ImpressionsI have rented 4 trucks from them with then the last 4 month and the windows were terrible need to change to a better cleaner.
arthur h | Overall ExperienceSo far so good. Facility was new and high tech and I appreciate the security measures in place. Seems like a solid location to store things
Teresa R | Online Move InTeam Beachwood very caring and friendly...thank you for everything!
Lois b | Overall ExperienceThank you so much
Carolyn S | Overall ExperienceGreat Service
DARRELL K | Overall ExperienceEveryone I would swipe my card in then open my unit the alarm would go off. Tried entering my code and it said no access.
Marvin F | Online Move InThe team is very professional and accommodating. The moving experience can be exhausting but the Uhaual team insured a east transition. Thank you so much for a great experience.
Audrey S | First ImpressionsGreat experience, the company assisted in making a bad situation good with their skill set and communication. I recommend using U Haul. Facility very clean and secure
Craig O | Overall ExperienceVery courteous considerate and professional God bless them all
vanessa c | Overall ExperienceThe bathroom was out 0f order for two weeks no good
theodore s | Overall ExperienceLamar and Dawn were very professional and kind! During these crazy times it is good to see good old fashion customers service. Truly a dying art. Thanks again for doing your job with the upmost top notch service and support.
SHARON M | Overall ExperienceI have previously rented a storage unit, and already had a lock from the same facility. I was told that the lock came with the unit and I didn't need, but I received no credit. This is unacceptable. The lock isn't free and you received the credit for the price. And the free lock back into your storage.
AMBER Y | First ImpressionsStaff was friendly and helpful. They were very knowledgeable and always courteous.
Tremayne W | Overall ExperienceGood service
Siara W | Overall ExperienceI have rented storage at this location since 2018. I want to share that LaMar Stevenson, and other staff members have been more then helpful when addressing any of my customer service matters. LaMar Stevenson, is a gem within your organization. If I had a business I would steal him from you! Also, please know that I didn’t leave but that I moved into a smaller space yesterday. Again, the service was above & beyond. The new space was sanitized (COVID guidelines) and I felt safe during moving from one space to another as well.
Nancy S | Overall ExperienceAlarm kept going off and system not working so swiping card was useless
RICARDO M | First ImpressionsIt is imperative that ALL STAFF MEMBER WEAR MASKS! I was disappointed when I walked in and saw all the employees without their mask. I had to ask them to put on their masks.
Lauren W | First ImpressionsOne of the AC vents were leaking at one point. It was fixed, but it did create mold/mildew in one 9f my bends and a bag of clothes. I had to through them out! But other than that, everything else was great!.
chanelle n | Overall Experienceplease have Manger call me 4403174299
Tonya B | First ImpressionsIt was very easy to use this storage facility . Access was great and the building is super clean
john k | Overall ExperienceLove it
Siara W | First ImpressionsSurrounding storage places are half the price of Uhaul
DEANNE T | Overall ExperienceKeep up the good work during these difficult times.
Ardella E | First ImpressionsCustomer service. Poor
Casandrra R | Overall ExperienceStaff was helpful. Kevin was very courteous. However, he could have been a little more informative about the entrances and use of password into the facility. Yet, when I asked others, they were very helpful.
Wynette B | First ImpressionsVery Accommoding!
EREN U | First ImpressionsYou guys were awesome!
LATWANA W | Overall ExperienceVery Nice Peoples.
Simon J | First ImpressionsGood job
omar t | Overall ExperienceThe lady at the front counter does not listen to the customer and their needs and has an attitude
james g | First ImpressionsUhaul lied double Charged My card as Well As A Friends Card After They Lied claiming there was no card on file for my Truck to remove my Items. This is The second time theyve done this last Time They Put a Hold As well as A Double Charge on my card. Majorly inconveniencing me and my family especially during an epidemic when I've been laid off
Taylor W | Overall ExperienceSigned up but didn't use. Everyone at facility nice & kind & helpful.
Marcia k | Overall ExperienceThe uhaul was filthy and had no gas in it, but the storage and customer service reps was awesome!
Lashya S | Overall ExperienceThe staff is slow, rude and not knowledgeable AT ALL of the computer system. Some the staff acts as if they don’t want to be there in the first place. Very unorganized! There are 3 stations in which they can help customers.... 1- should be for product purchases, 2- could be servicing customers with reservations and unit check in/out, and 3- customers with questions,etc., 2 & 3 should be able to toggle back & forth to accommodate and make the lines move faster. Please ... teach your employees to be courteous & helpful and wear name tags so that patrons know to whom they spoke with and who to report to management so that they may be held accountable for their actions or lack of, good or bad. I only had two occasions in I had to deal with the staff. Checking in and closing out my unit. Both were equally as frustrating! Thank you!
craig F | Overall ExperienceIf anyone is moving or need a storage facility they should go to this store very helpful and friendly with all your needs the best
Lafayette G | First ImpressionsReserved a 26' truck and when I arrived I was told the truck was down and I had to go to another location. I was given a 17' truck that had no gas in it and was dirty with ashes everywhere. Terrible
MAUREEN S | First ImpressionsAwesome staff. Very professional and helpful.
Chad L | First ImpressionsVery nice staff
Latasha H | First ImpressionsThe staff was always very friendly and helpful. I really had no issues with this place. Thank you!
Alliha V | Overall ExperiencePoor customer service. The location will never answer the phone or call you back.
Jessica F | Overall ExperienceThe worker at U- Hal was very helpful and respectful. When you had problem with closing up your storage unit the employee was very helpful and showing up how too close your storage unit probably.
Tiffany G | Overall ExperienceStorage unit is easy to access and is very clean. And employees are really nice and helpful.
chanelle n | First ImpressionsEverything was so fast and smooth. Agents were helpful and friendly
Hana F | First ImpressionsThe staff were very nice and professional.
alphonso h | Overall ExperienceVery pleasant and helpful staff from start to finish. Pickup and return very efficient. A job very well done!!!!!!!!!!!!!!!
micheal s | First Impressionsthe two staff members that helped me, on my visit to the facility during the morning hours were professional, respectful and very compassionate. as was the employee on my return that evening.
Sharon H | Overall ExperienceWonderful
Jeff V | Overall ExperienceStorage unit was really clean and well lit staff is really friendly and helpful and I can conveniently pay online would definitely use them again.
Cecelia S | Overall ExperienceHorrible services I did not move out on the 8 I moved out 11/04
Sheryce D | Overall ExperienceVery nice people very professional.
alphonso h | First ImpressionsDerrick was very helpful. The facility is very clean and organized. I only spent 10 renting a space... very quick. Thanks a lot.
DAVID L | First ImpressionsFrom check in to check out everything was seamless. The associate assisting me was EXCELLENT. She assisted me with u haul rental and storage rental
Charlie W | First ImpressionsThe staff including the manager were very friendly and helpful with my storage needs
Jacqueline G | Overall ExperienceClean, professional and welcoming.
Kimberly M | First ImpressionsGood place to rent from and storages
omar t | First ImpressionsThanks again forever
michael f | First ImpressionsI will be back soon do not forget the dolly
mosby s | First ImpressionsThis unit was unknowingly taken out of my name and put into someone else's name. For this mistake I rate this company below average.
Joseph F | First ImpressionsEveryone knowledgeable and helpful..... The truck and storage unit ....clean. Very good experience....Pat everyone on the back.
Joseph H | First ImpressionsGood experience
Marcellus P | Overall ExperienceQuick and easy
RALPH H | First ImpressionsThe Lady was very helpful and very good Coustmer service skills. Also was very patient with me and shown us how to use the key and how to disarm the alarm system with the key card.
Tiffany G | First ImpressionsGood hours, great availability of tricks and flexibility for customers who get in a bind and need the truck longer.
Eleanor B | First ImpressionsStaff very nice.
Amy P | Overall ExperienceWill rent again.
Al R | Overall ExperienceEveryone was very helpful!
CECILIA B | First ImpressionsCouple of things I want to share. I spoke with the General Manager, Lamar Stevenson & shared a lot with him. One employee (no longer there) was rude but everyone else was great and understanding.
Warren S | Overall ExperienceIt always clean and cheerful staff I felt so pleased by all the staff
Latrina F | First ImpressionsBroken Locks, Trucks no working, problem after problem. Will not patronize this location in the future
Dawn J | First ImpressionsSeveral Problems at this location Management is weak and it is reflected in the constant since of confusion at this location.
Dawn J | Overall ExperienceThe staff was very rude and argumentative. Upon explaining my issue I kept getting cut off by staff instead of listening to my concern. My overall experience was terrible and I would not recommend.
Sheana P | Overall ExperienceNot humane
leslie t | Overall Experienceeverything work out okay to just deliver it took just took a little bit longer than I would have liked it at to have because of the computer problems that they were having other than that everything .
walter b | Overall ExperienceWe had a 26x10 storage unit reserved for this move and when our employee got here, it was not available and had to use (2) 10 x 10. Not sure how a reservation can be confirmed and not be available.
Diane W | Reservation☺️
joseph l | Overall Experience