Customer Reviews for U-Haul Moving & Storage of South Beachwood

The windshield wipers on the 9' van I rented were terrible. Driving into a wet-snow, I turned them on and all they did was smear. It was a close tie which was worse, leaving them off or turning them on. This is the reason I responded "No" to "Was the equipment clean and well maintained. Otherwise, yes the equipment was fairly clean and seemed well maintained.

Great service

Prompt check-in and check-out. All information about the rental disclosed properly.

Woman at front desk was extremely polite and helpful! Thank you :)

The bathroom was out 0f order for two weeks no good

They charged my debit card when I told them I would pay cash when I returned the truck. The staff are young with no customer service skills, and they are not professional at all I reported this to the site manager. They need to get more experienced staff members that know what customer service excellence means

The trailer I reserved online was broken. No other one in the area. Staff said they couldn't even look at other locations to help me find one. I ended up getting a smaller trailer at this same location but it was a pain because it was smaller and didn't have the ramp like the one I reserved. I haven't heard from the manager yet about the $50 guarantee.

Unorganized

N/A

Having service representatives that are more pleasant.

Computers were down and pick-up took more than an hour. Staff was courteous and equipment was clean. The moving blankets and dolly were not in the truck and needed to be added.

More clear entrances/exits, hard to navigate the parking lot

Make sure that people don't get double charged on their card transactions

The trailer neck was frozen to the ground and the back was left open where snow had blown in. The first helper gave up after a half hearted attempt of freeing it from the ice and just walked away without warning. The guy who took my information at the desk ultimately came out and did the other guy's job; he was apparently the most squared away.

Lamar and Dawn were very professional and kind! During these crazy times it is good to see good old fashion customers service. Truly a dying art. Thanks again for doing your job with the upmost top notch service and support.

While the personnel were friendly and understanding, they did not have the ability to address costs that may not be relevant due to circumstances.

it was easy for me to get the van

N/a

Please speak to whomever maintains the trucks. It could not go over 50. In a 65 speed zone. The transmission was making very loud noise. This was an inconvenience to us took us 2 hours longer than was needed to complete our move, because of the trucks malfunctions spurting and jerking. This was very unacceptable for U-haul and the lady at the counter wrote in the miles because they were wrong when we went to check out the truck before taking it I came back was still charged for the wrong amount of miles that I drove. Unacceptable and at check in they did not really have a response or do anything to assist me with my messed up truck. BWill never go to this location again. Never!

Raymon and dawn were great! Very helpful and professional! Give them a raise!!

Truck wreaked from cigarettes. Passenger side windshield wiper was completely broken and bent. Had to argue with employees about the level of gas and the mileage. Not a hood experience compared to when they first opened.

Returning the van I couldn't attach to the website.

I have previously rented a storage unit, and already had a lock from the same facility. I was told that the lock came with the unit and I didn't need, but I received no credit. This is unacceptable. The lock isn't free and you received the credit for the price. And the free lock back into your storage.

Keep up the great work your team do.

Super easy process from start to finish. Great staff too!

You all are heroes! Thank you for helping me during my move.

You did a great job, thank you!

Staff was friendly and helpful. They were very knowledgeable and always courteous.

My moving day was November 17, 2020. A few days before I went into this location and talked to Lamar. I wanted to make sure my boxes were ready 24 hours prior to moving. He said he will take care of it. I move day the boxes were not ready I wanted to make sure my boxes were ready 24 hours prior to moving. He said he will take care of it. I move day the boxes were not ready. I don't understand how we go in few days early to make sure the boxes were ready 24 hours prior to my move and they were not! That is not just upsetting to me but also change the movers as well.

When returning the tea appliance dollies, I was instructed to go check in at the office while the technician removed the equipment. Upon arriving home I noticed that he had scratched the paint on the bumper because he dragged the dollies out of the car instead of lifting them out.

After Receiving truck with no ramp customer transfer for representatives four times to file a complaint twice out of state being out of state. I was not informed by a representative that the truck requested with the utility dolly would not have a ramp after specifically telling rep I have a stove and refrigerator. No accommodations, No apology for time wasted. Assistant manager only said, “that's not in our language to ask you if you need a ramp”. I was under the impression every truck had a ramp. After returning to switch the trucks, wrong gas and wrong Mileage indicated wrong on paperwork and assistant manager had attitude as if I was complaining. Customer service at that location is terrible!

lower the milage rate.

Good service

You see three individuals behind counter and three stations but only one taking care of initial rentals Seem like the other is during other duties. While there is a line of individuals waiting it give a fault scenario. Can someone assist if there a back up It seem like it 15 min a person

My father in law 3 times went to 2 different uhaul 's to make sure we could get the truck we requested. He was told definitely but in the end we did not. Now it worked out that the bigger truck helped tremendously during part of the move. So all in all everything worked out great. He was just disappointed with his time spent that we still didnt end up with the exact equipment we ordered.

I have rented storage at this location since 2018. I want to share that LaMar Stevenson, and other staff members have been more then helpful when addressing any of my customer service matters. LaMar Stevenson, is a gem within your organization. If I had a business I would steal him from you! Also, please know that I didn’t leave but that I moved into a smaller space yesterday. Again, the service was above & beyond. The new space was sanitized (COVID guidelines) and I felt safe during moving from one space to another as well.

Nothing, just keep doing what you are doing

The staff were extremely helpful. Really nice guys. I appreciate how even though the location was busy and a lot of people needed help, they were able to take care of everything.

They gave me incorrect mileage to start , charged me to vclean when it came dirty and gave me no heads up just billed me for it. I'll never use your services again!

I've rented at other offices here Mayfield @ Cleveland Hts was not good Clark Rd in Cleveland is terrible - North Randall employees showed high professionalism and good customer care

Everyone was extremely nice, courteous, and professional.

Things were good at this how a time aI will say didn't see anything that needed improvement. Thanks,

Great customer service

everything was great!!!!

This place was very very disappointing to me. I turned my vehicle in one day early, but yet they charged me for three extra days. I had to call the corporate office twice just to get a refund. Also the first guy I spoke to at Miles Road lied and said he didn't know who checked my vehicle in and charged me an extra day. But when I looked up the check in receipt from my confirmation email it had his name on it. Plus he charged me an extra day even though I turned the truck in early. Then after I complained and called customer service about the mistake the manager at the same Miles Road location charged me another two days for the same truck that was now already there parked at their location for three days. I called corporate who then called that manager and he claimed he didn't know the vehicle was there but yet he signed off on the first guys overcharge to my account. Therefore I know they knew that truck was there but tried to overcharge me thinking I wouldn't check my account. Plus it took them over six days to put my money back in my account, a total of $197.10 I was overcharged...

The clerk, and I'm sorry I didn't get her name, was wonderful. She was at the counter Sunday, October 18 at 9:20.

The truck needed a jump twice had to return before my move was complete the roof leaked and my stuff was soaked pretty sure I have water damage never got a call or email from the manager the assistant manager said she needed to speak to him and he'd call me

Alarm kept going off and system not working so swiping card was useless

Truck broke down with flat tire held me up a few hours. Box's was left on back of bed with outer things that blew off on freee way.

Very friendly staff!

It is imperative that ALL STAFF MEMBER WEAR MASKS! I was disappointed when I walked in and saw all the employees without their mask. I had to ask them to put on their masks.

The staff was very pleasant and professional. A shout out goes out to Dawn always pleasant and professional. I'm a frequent renter and I return to this location because of the STAFF! Thank you, Sassy Salvage LLC

Very fast and friendly service.

One of the AC vents were leaking at one point. It was fixed, but it did create mold/mildew in one 9f my bends and a bag of clothes. I had to through them out! But other than that, everything else was great!.

I recently rented a 6 x 12 open trailer from this location and from the time I picked it up to the time I dropped off everybody that I dealt with was nothing but pure professional kind very courtesy and just downright nice to deal with. Definitely a four thumbs up experience.

The staff was excellent but our Uhaul's door came off the track at no fault of our own. It took over an hour for help to arrive. We have rented a lot in the past. Very disappointed

please have Manger call me 4403174299

It was very easy to use this storage facility . Access was great and the building is super clean

Love it

Surrounding storage places are half the price of Uhaul

Keep up the good work during these difficult times.

Customer service. Poor

Staff was helpful. Kevin was very courteous. However, he could have been a little more informative about the entrances and use of password into the facility. Yet, when I asked others, they were very helpful.

Very Accommoding!

You guys were awesome!

Very Nice Peoples.

Good job

The lady at the front counter does not listen to the customer and their needs and has an attitude

Uhaul lied double Charged My card as Well As A Friends Card After They Lied claiming there was no card on file for my Truck to remove my Items. This is The second time theyve done this last Time They Put a Hold As well as A Double Charge on my card. Majorly inconveniencing me and my family especially during an epidemic when I've been laid off

Signed up but didn't use. Everyone at facility nice & kind & helpful.

The uhaul was filthy and had no gas in it, but the storage and customer service reps was awesome!

The staff is slow, rude and not knowledgeable AT ALL of the computer system. Some the staff acts as if they don’t want to be there in the first place. Very unorganized! There are 3 stations in which they can help customers.... 1- should be for product purchases, 2- could be servicing customers with reservations and unit check in/out, and 3- customers with questions,etc., 2 & 3 should be able to toggle back & forth to accommodate and make the lines move faster. Please ... teach your employees to be courteous & helpful and wear name tags so that patrons know to whom they spoke with and who to report to management so that they may be held accountable for their actions or lack of, good or bad. I only had two occasions in I had to deal with the staff. Checking in and closing out my unit. Both were equally as frustrating! Thank you!

If anyone is moving or need a storage facility they should go to this store very helpful and friendly with all your needs the best

Reserved a 26' truck and when I arrived I was told the truck was down and I had to go to another location. I was given a 17' truck that had no gas in it and was dirty with ashes everywhere. Terrible

Awesome staff. Very professional and helpful.

Very nice staff

The staff was always very friendly and helpful. I really had no issues with this place. Thank you!

Poor customer service. The location will never answer the phone or call you back.

The worker at U- Hal was very helpful and respectful. When you had problem with closing up your storage unit the employee was very helpful and showing up how too close your storage unit probably.

Storage unit is easy to access and is very clean. And employees are really nice and helpful.

Everything was so fast and smooth. Agents were helpful and friendly

The staff were very nice and professional.

Very pleasant and helpful staff from start to finish. Pickup and return very efficient. A job very well done!!!!!!!!!!!!!!!

the two staff members that helped me, on my visit to the facility during the morning hours were professional, respectful and very compassionate. as was the employee on my return that evening.

Wonderful

Storage unit was really clean and well lit staff is really friendly and helpful and I can conveniently pay online would definitely use them again.

Horrible services I did not move out on the 8 I moved out 11/04

Very nice people very professional.

Derrick was very helpful. The facility is very clean and organized. I only spent 10 renting a space... very quick. Thanks a lot.

From check in to check out everything was seamless. The associate assisting me was EXCELLENT. She assisted me with u haul rental and storage rental

The staff including the manager were very friendly and helpful with my storage needs

Clean, professional and welcoming.

Good place to rent from and storages

Thanks again forever

I will be back soon do not forget the dolly

This unit was unknowingly taken out of my name and put into someone else's name. For this mistake I rate this company below average.

Everyone knowledgeable and helpful..... The truck and storage unit ....clean. Very good experience....Pat everyone on the back.

Good experience

Quick and easy

The Lady was very helpful and very good Coustmer service skills. Also was very patient with me and shown us how to use the key and how to disarm the alarm system with the key card.

Good hours, great availability of tricks and flexibility for customers who get in a bind and need the truck longer.

Staff very nice.

Will rent again.

Everyone was very helpful!

Couple of things I want to share. I spoke with the General Manager, Lamar Stevenson & shared a lot with him. One employee (no longer there) was rude but everyone else was great and understanding.

It always clean and cheerful staff I felt so pleased by all the staff

Broken Locks, Trucks no working, problem after problem. Will not patronize this location in the future

Several Problems at this location Management is weak and it is reflected in the constant since of confusion at this location.

The staff was very rude and argumentative. Upon explaining my issue I kept getting cut off by staff instead of listening to my concern. My overall experience was terrible and I would not recommend.

Not humane

everything work out okay to just deliver it took just took a little bit longer than I would have liked it at to have because of the computer problems that they were having other than that everything .

We had a 26x10 storage unit reserved for this move and when our employee got here, it was not available and had to use (2) 10 x 10. Not sure how a reservation can be confirmed and not be available.

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