Customer Reviews for U-Haul Moving & Storage of South Beachwood

Rating:

2.0

I was charged for insurance that I had both declined on the website and at the store. It wasn't until I brought it to the representatives attention did she "say" she was going to correct it. I just don't understand why if I told you in person "no", when you asked if I wanted insurance, why was I charged it in the first place? Just total DISHONESTY. Now there is a serious lack of trust with UHAUL.

Rating:

3.0

My experience was not great. I rented a 15' truck that was unsafe to drive. The truck desperately needed a wheel alignment, the truck shook terribly, and the gear shift was off. Very dangerous, will not be renting from here again.

Rating:

5.0

Good people!!!!

Rating:

1.0

Well the first truck you tried to rent wouldn't start, then the reservation went through for the wrong sized truck, and to top it off they didn't have the furniture dolly or utility dolly I asked for. So overall I am not pleased with this location but I salvaged my move. TY

Rating:

5.0

NA

Rating:

5.0

Excellent Customer Service by the two ladies and gentlemen working the shift on June 21, 2022 @ 6pm.

Rating:

4.0

Friendly employee helping me

Rating:

4.0

the girl at the counter was very friendly and helpful, being short staffed all of us customers were patient... as far as the truck goes, it struggled to get to 35mph, luckily we only went 6 miles each way and didn't have to use the highway.. served our purpose but wouldn't have been happy having to use any other way.

Rating:

5.0

Have two people working on the weekends to make the process easier for the customer

Rating:

2.0

The young man didn't ask of proof on my renters insurance I have storage unit I explainedI'm handicap and was not aware there is no elevator to get to second level

Rating:

1.0

They charged me for 22 gallons of gas at 142 dollars for 1/8th of a tank fill.

Rating:

5.0

This location is well runned and their employees most helpful. We were sorry that we could not use their storage facility due to the fact that the service elevator was out of order. We hope that problem has been resolved.

Rating:

3.0

Our experience with renting from U-Haul for the first time was not great. We arrived to pick up our U-Haul on Monday evening and we were trying to use the truck share option on the app(it was after 7pm) It did not allow us to proceed and when we called the U-Haul late night number we waited on hold for almost an hour where we then proceeded to leave and go home because we wasted already a good amount of time trying to get the U-Haul in our possession. I returned the following day after my U-Haul has been been canceled because we never picked it up and was told we arrived early when in fact we had arrived late since the original reservation was for Monday. The woman I worked with was more than pleasant in getting us the vehicle however when we arrived to the vehicle the odor inside was heavy cigarette smoke. I was renting the vehicle to transport our wedding decor and wedding decorations as well as my wedding dress down to a venue. When I went inside to complain about the smoke smell she was kind enough to give us another van. The other van did not have the smell however when we proceeded on within an hour of us driving the change oil light came on. Overall a very frustrating experience with the rental not only the waste of time but additional cost of purchasing oil to put in the truck since we were already on the road. It seems that this location does not service their vehicles and runs them as they come in and I question their safety.

Rating:

3.0

Had issues with individuals at night time trying to enter property through me without having a access key. Deemed unsafe. Too much water leakage throughout unit and down back walls of unit to the point where there was mildew and mold growing on multiple items in unit. Staff at times, unprofessional.

Rating:

5.0

Had a great experience with the staff

Rating:

3.0

Gas was a quarter tank…… gas should be full when I pick my truck up. I had to go get gas as soon as I got in the truck.

Rating:

3.0

Truck damn near broke down, make noises, jerks and almost stops mirrors were broken just terrible

Rating:

3.0

Make sure gas is in the truck. Make sure no problem lights are on

Rating:

5.0

Team at the South Beachwood location was friendly, professional and overall really great.

Rating:

5.0

Super quick and easy drop off experience!

Rating:

1.0

The North Randall store was poorly run, slow and unprofessional. They did not have the equipment I needed for a cross country move and they gave me a truck that was not in good driving condition and it broke down in the middle of no where and we were delayed for 12 hours!! And we had to have it towed back. It was a harrowing and terrifying experience and we had to keep calling to follow up b/c after the person at roadside came out he had to get someone else to help the next day and they never called or came and.we ha d to drive slowly home 600 miles in a broken truck!!!

Rating:

5.0

The workers were very professional and courteous. Especially the worker who assisted me Dawn Black she was so polite and she handled everything so well. I will definitely come back to this location if I need a rental truck again and also recommend to my friends and family!

Rating:

5.0

Good 👍

Rating:

5.0

Everything went smooth and fast, they were able to help me with last minute changes

Rating:

5.0

My experience was amazing. The staff took really great care of me. I don't need to rent an uhaul often but when I do this location is the best.

Rating:

4.0

better signage inside the store so that customers know where to stand. thanks

Rating:

5.0

Everything was excellent.

Rating:

5.0

The very first “equipment return” sign was facing the wrong way, so it told you to take a left when you were supposed to go right, so I had to circle around which added a few miles as there was no turn around or I turns in the area. However? The gentleman who I returned the truck to was extremely nice!

Rating:

4.0

The vehicle needed radiator fluid and probably needs a a/c tune up. Thankful that it was 90 degrees at the time of renting.

Rating:

5.0

I reserved everything online...easy. I picked up the truck and returned it in person...easy and fast! I loved the valet service at pick up. They bring the vehicle right outside the door to you!

Rating:

5.0

Help walking in with booking

Rating:

5.0

Everything was great, helpful and kind

Rating:

5.0

Excellent customer service. Really nice store.

Rating:

4.0

Self check-in did not work so wait time was longer than expected

Rating:

5.0

Great from start to finish, will be back!

Rating:

5.0

I really need this service especially on weekends, because I'm a wedding florist and I deliver my flowers to the venue, so Uhaul is extremely reliable and affordable delivery metod for me, Thank you so much for your service.

Rating:

5.0

They were very pleasant and very knowledgeable about their service .

Rating:

5.0

Hi U-Haul, the Lady staff this morning was so helpful, great customer service, speak very nice and listen to customers who might need someone just to listen and awesome customer service to can't said it enough! Thank you Ladies today morning and afternoon shift.🙏🏾🫶🏾👍🏾🙋🏾‍♀️I really appreciate y'all!!!

Rating:

5.0

Have some gas in the truck. To give a person a truck with 3/16 of 1/4 tank is absurd. You can't even make it your destination. Interestingly, the gas station is adjacent to Uhaul, so do you have an agreement with them? So a customer is forced to drive directly next door before they can proceed to their destination. Absolutely ridiculous. Takes away from the overall experience...staff and facility are nice, but overshadowed with this foolishness.

Rating:

2.0

I was informed that I would be receiving a "one way" trip truck. It appeared to be the worst truck in the fleet. The other 26 ft truck they had an empty gas tank. The truck leaked from the roof leaving water on my furniture. At the drop off location no one seemed to care. I was told,"You need to speak to the location that rented it to you". I called the Miamisburg location. After finally getting someone to answer the call. I was told to speak to customer service. It tooled over 3.5 hours to get a return call. I still need to rent another 26 ft to complete my move. I am not sure if I will use Uhaul again.

Rating:

4.0

The Customer Service Representative was very cordial and polite. Her multi-tasking skill were spot on. Customers couldn't ask for a better representative!👍👍👍!

Rating:

5.0

No comment

Rating:

3.0

That truck cab smelled like STRAIGHT cigarettes. If you're gonna rent that to someone do it only on a nice day where the windows can be open at all times.

Rating:

3.0

Upon arriving to pick up my truck, a portion of my reservation was not available and since I picked up my truck via the mobile app, the physical store was not open yet. Therefore I needed to come back to the location during my reserved moving time, adding additional miles and gas costs to pick up my dolly once the location opened.

Rating:

5.0

N0 at problem

Rating:

5.0

Not a thing. John was excellent with the check in/truck return process. Thanks again!!

Rating:

1.0

This was an absolute horrible experience, the clerks for the most part tried as best as they could to provide good customer service, however the lack of coordination between online reservation and instore reservation retrieval I believe demonstrates a cooperate culture thoroughly in need of significant oversight changes.

Rating:

2.0

Every time I've rented a truck here the first one smells of cigarette smoke. So I have to go through the process of getting a different truck. While waiting for my second truck, I saw a cheaper, weekly price, advertised on a poster behind the counter and I asked to change my contract to the weekly rate instead of the more expensive daily rate. I was assured that on returning the truck, the weekly rate would apply if I hadn't gone over the 750 free miles. But it didn't. I was charged about $50 more than I should've been. When I returned the truck and discussed this I was told that I'd be contacted by a manager but I just got charged the higher, daily rate. Next time I'll go elsewhere to rent a truck.

Rating:

5.0

great customer service

Rating:

5.0

So I bought the truck back it was supposed to be on a half a tank maybe $2-$4 would of put it at half the needle was so close to half and they charged me $29.50. Ummmmm I barely used $15 worth of gas and basically got charged the amount it probably takes to fill up the whole truck.

Rating:

4.0

I reserved a utility trailer with a ramp. When I arrived none o for the trailers available had ramps. I was able to make it work for what I needed. When I returned the trailer I brought it to the attention of the person at the desk that the trailer I received was less expensive than the one I reserved and I should be refunded the difference. To me that seems more than fair that I should only be paying for the equipment I received but apparently not to the person working. I was charged for the more expensive trailer that wasn't available.

Rating:

5.0

Explain how to take tow haul off

Rating:

5.0

Really impressive location - bright, clean. On site team was very friendly and helpful

Rating:

5.0

Good

Rating:

5.0

You are doing everything right. The professional staff are patient, caring, helpful, and polite. This was the best experience I've ever had with Uhaul. I am so proud of the way this establishment is managed. Thank you for your service.

Rating:

5.0

There amazing!!!

Rating:

5.0

The whole staff was very helpful and super friendly, I will definetly come back anytime I need a trailer or storage

Rating:

1.0

Took my cash money

Rating:

4.0

The designated unit had a drain pipe in the middle of it, thus it was not usable to store anything. My mover talk to the customer desk persona at the facility who helpfully authorized use of a nearby unit of the same size.

Rating:

3.0

The bathroom was unacceptable no toilet paper dirty sink drains out straight on the floor above a electrical switch I felt very unsafe thought I was gonna get electrocuted.

Rating:

4.0

Some of your staff are extremely helpful while others need customer service 101. I would have rated my overall experience as excellent, but will drop it a notch to above average. The older lady, the tall muscular young man and the young woman with the ponytail are just wonderful. The others need to be retrained.

Rating:

5.0

This place is absolutely amazing! The staff is super friendly and helpful, the storage units are so well designed and indoors, I have never been so impressed with a storage unit! This is the best one around don’t bother yourself with other ones!

Rating:

5.0

I stored my stuff for six months without any problems except for a few days when the alarm system malfunctioned. The alarm still went off even after I had swiped my card and the system had posted that I was welcomed in the building.

Rating:

5.0

I moved out on the 30th I really appreciate you guys thx

Rating:

5.0

Very nice staff very clean the staff outside was helpful and nice no problem I was in and out.

Rating:

5.0

Everyone was really nice. A worker who was fixing something asked if I needed help locating my unit and he helped me find exactly where it was! Everything was nice and clean. I feel safe leaving my things secured here!

Rating:

4.0

Okay my only complaint is that I was told that Veterans don’t get a discount and your website says otherwise. Either way your website is wrong or they just need a little guidance. I rented a storage unit and trailer which I guess you might know. Thanks

Rating:

5.0

It was very clean and well lit. The staff were efficient and helpful.

Rating:

5.0

My experience during the check-in process was excellent. The staff was knowledgeable, quick and polite. The facility was basically spotless and gleaming. I am looking forward to using my storage unit given this excellent starting point.

Rating:

5.0

Thanks

Rating:

5.0

Amazing facility. Always so nice and clean.

Rating:

3.0

I don't like how you put another person on your storage as a contact person they think you are making there Credit Bad what's wrong with this

Rating:

5.0

Dawn and Brandon, at the service desk, were very helpful. Excellent customer service. A great facility. Have used others and they do not compare. I overestimated the size of the storage unit needed and would like to move to a smaller unit, 5 x 10, in a month...preferably near my current unit #1131. Please let me know.

Rating:

4.0

The service was average or above average it was just difficult to get in touch with someone to let them know that I was actually packed up getting my stuff out of storage.

Rating:

5.0

The staff was very understanding........and gave a chance to remove my stuff before going to auctions. This location definitely as a awesome group of staff members. Thank you 😊

Rating:

5.0

Your staff was so helpful and cool.

Rating:

5.0

Professional informative take thair Job personal

Rating:

5.0

I am so pleased with the staff and the information that was offered to me at the time of check-in, and received my first month free.

Rating:

2.0

Overall the experience was lackluster, we had reserved a 10x10 unit months in advance. On the day we rent the unit, we’re told by manager it is not available and we’d have to take 2 or 3 smaller units each at regular price. Luckily a storage service women named Dewana was very pleasant and de-escalated the situation. She politely explained why the unit we reserved was not available and said on Monday she would call me to offer a bundled price on 2 units for the inconvenience. Unfortunately U-haul doesn’t have the system or scale to notify customers in advance when their reserved until is not available.

Rating:

5.0

I enjoyed the courtesy of your employees and the cleanliness of the building

Rating:

5.0

The women who showed me the unit and got us our lock and helped us with the ending steps was very helpful sweet and accommodating . The gentlemen that helped us at the front was also very very friendly .

Rating:

4.0

Had two storage units one ended up having water in it causing some damage

Rating:

5.0

The staff and store manager was so very courteous to me

Rating:

3.0

It's a convenient service but at the same time nobody wants to use long term storage for a long period of time due to the expenses for the rental storage over a long period of time, in 9 months I spent roughly $1,500.

Rating:

5.0

Excellent service!

Rating:

5.0

Great staff.