Customer Reviews for U-Haul Moving & Storage of South Beachwood

Rating:

5.0

I really need this service especially on weekends, because I'm a wedding florist and I deliver my flowers to the venue, so Uhaul is extremely reliable and affordable delivery metod for me, Thank you so much for your service.

Rating:

5.0

They were very pleasant and very knowledgeable about their service .

Rating:

5.0

Hi U-Haul, the Lady staff this morning was so helpful, great customer service, speak very nice and listen to customers who might need someone just to listen and awesome customer service to can't said it enough! Thank you Ladies today morning and afternoon shift.🙏🏾🫶🏾👍🏾🙋🏾‍♀️I really appreciate y'all!!!

Rating:

5.0

Have some gas in the truck. To give a person a truck with 3/16 of 1/4 tank is absurd. You can't even make it your destination. Interestingly, the gas station is adjacent to Uhaul, so do you have an agreement with them? So a customer is forced to drive directly next door before they can proceed to their destination. Absolutely ridiculous. Takes away from the overall experience...staff and facility are nice, but overshadowed with this foolishness.

Rating:

2.0

I was informed that I would be receiving a "one way" trip truck. It appeared to be the worst truck in the fleet. The other 26 ft truck they had an empty gas tank. The truck leaked from the roof leaving water on my furniture. At the drop off location no one seemed to care. I was told,"You need to speak to the location that rented it to you". I called the Miamisburg location. After finally getting someone to answer the call. I was told to speak to customer service. It tooled over 3.5 hours to get a return call. I still need to rent another 26 ft to complete my move. I am not sure if I will use Uhaul again.

Rating:

4.0

The Customer Service Representative was very cordial and polite. Her multi-tasking skill were spot on. Customers couldn't ask for a better representative!👍👍👍!

Rating:

5.0

No comment

Rating:

3.0

That truck cab smelled like STRAIGHT cigarettes. If you're gonna rent that to someone do it only on a nice day where the windows can be open at all times.

Rating:

3.0

Upon arriving to pick up my truck, a portion of my reservation was not available and since I picked up my truck via the mobile app, the physical store was not open yet. Therefore I needed to come back to the location during my reserved moving time, adding additional miles and gas costs to pick up my dolly once the location opened.

Rating:

5.0

N0 at problem

Rating:

5.0

Not a thing. John was excellent with the check in/truck return process. Thanks again!!

Rating:

1.0

This was an absolute horrible experience, the clerks for the most part tried as best as they could to provide good customer service, however the lack of coordination between online reservation and instore reservation retrieval I believe demonstrates a cooperate culture thoroughly in need of significant oversight changes.

Rating:

2.0

Every time I've rented a truck here the first one smells of cigarette smoke. So I have to go through the process of getting a different truck. While waiting for my second truck, I saw a cheaper, weekly price, advertised on a poster behind the counter and I asked to change my contract to the weekly rate instead of the more expensive daily rate. I was assured that on returning the truck, the weekly rate would apply if I hadn't gone over the 750 free miles. But it didn't. I was charged about $50 more than I should've been. When I returned the truck and discussed this I was told that I'd be contacted by a manager but I just got charged the higher, daily rate. Next time I'll go elsewhere to rent a truck.

Rating:

5.0

great customer service

Rating:

5.0

So I bought the truck back it was supposed to be on a half a tank maybe $2-$4 would of put it at half the needle was so close to half and they charged me $29.50. Ummmmm I barely used $15 worth of gas and basically got charged the amount it probably takes to fill up the whole truck.

Rating:

4.0

I reserved a utility trailer with a ramp. When I arrived none o for the trailers available had ramps. I was able to make it work for what I needed. When I returned the trailer I brought it to the attention of the person at the desk that the trailer I received was less expensive than the one I reserved and I should be refunded the difference. To me that seems more than fair that I should only be paying for the equipment I received but apparently not to the person working. I was charged for the more expensive trailer that wasn't available.

Rating:

5.0

Explain how to take tow haul off

Rating:

5.0

Really impressive location - bright, clean. On site team was very friendly and helpful

Rating:

5.0

Good

Rating:

5.0

You are doing everything right. The professional staff are patient, caring, helpful, and polite. This was the best experience I've ever had with Uhaul. I am so proud of the way this establishment is managed. Thank you for your service.

Rating:

5.0

Great job!

Rating:

5.0

N/a

Rating:

1.0

My truck was towed and i had to come out in my underwear to get my equipment out the truck. I was supposed to have it till the 24th of April!!! Im not paying for the tow all im willing to pay is the days i had it and the miles i used. And i want to be able to rent again. My lawyer has all screen shots and paperwork from yall and the bank!!!

Rating:

1.0

Person checking me in was holding a video conference with his family while he received my truck. There was then an error and he sent me inside. Transaction took a long time inside and turned out there was no error. Poor customer service but nice physical location. Employees did not seem engaged or knowledgeable.

Rating:

1.0

very poor customer service. rental personal were totally non professional. simply out to get any much out of the rental. Being unreasonable.

Rating:

5.0

Service is always top Level

Rating:

5.0

The employee at this location were very good and helpful. You don't find that a lot today.

Rating:

5.0

I use this UHaul location quite a bit and it is always a good experience. The staff are friendly, very competent and helpful.

Rating:

5.0

EVERY SINGLE PERSON IN THE STORE WAS WONDERFUL THE MILES RD BEDFORD LOCATION ARE VERY PLEASANT, HELPFUL AND KIND! They made my move extremely easy.

Rating:

3.0

I was overcharged, my receipt says 54 dollars but I was charged 100

Rating:

5.0

Very kind and patient.

Rating:

5.0

There amazing!!!

Rating:

5.0

Everyone was very friendly and helpful. It was a definite breath of fresh air to get such great service, across the board.

Rating:

1.0

Customer service was extremely slow and poor. I waited over an hour just for someone to hand me the keys. Therefore I had to rush to bring the truck back on time. I only had 1 hour to get everything done

Rating:

5.0

The whole staff was very helpful and super friendly, I will definetly come back anytime I need a trailer or storage

Rating:

3.0

It took too long to pick up my pre-ordered truck. The customer service rep was polite but could have more efficient with the previous customer. She took to long to service the person and the other rep was taking a long time as well with the customer he was working with.

Rating:

2.0

Paid for my trailer on Saturday the 26 of March and scheduled a pick up for Sunday Morning. Arrived at 9:30am and had to wait until after 10Am for the doors to open along with 6 other customers. They never mentioned that I needed a 2" ball for the Hitch which cost me another $32.00. The agent behind the counter was helpful, but the agent outside had an attitude and was of little help. Basically I was on my own to figure out how to get my problem solved

Rating:

3.0

They need more than one check out person. It took awhile standing in line.

Rating:

5.0

Reserved Night before was ready to go at time requested Very efficient ,staff. Thank You !!

Rating:

1.0

The truck broke down halfway through my move. I was then charged for an extra day when the truck had to be towed. The truck was picked up two hours later from the side of the highway by a tow truck (by 5 pm) and I was STILL charged for a whole extra day WITH dolly rental, even though the dolly was not removed from the truck and still in its original position. When I called the location to let them know the truck was in poor condition from the time it was picked up, they treated me like I was wrong for calling them, were rude and told me I had to call the tow customer service number. Terrible experience.

Rating:

5.0

The van leaked all over my furniture and I want a full refund

Rating:

3.0

The passenger mirror was broken, there were deep scratches on the passenger side that were not marked, there was no window fluid and the van was dirty.

Rating:

5.0

Great customer service

Rating:

2.0

This location is supposed to offer 24 hr returns, but the key did not fit in the drop box. Now I have to deal with trying to get the key back to you tomorrow. I'm not happy about this at all.

Rating:

1.0

Took my cash money

Rating:

1.0

Was hardly ever able to speak with someone from this location and resolving issues were always difficult at this location.

Rating:

5.0

Great service ,would rent again in a heart beat.

Rating:

5.0

My original reservation was with another location in Maple Heights, an upholstery shop on Broadway. The vendor was not there when I arrived on time and after waiting 20 minutes I left. The vendor called me 40 mins late asking if I needed a truck but by this time, I was at this location and being treated properly.

Rating:

5.0

I can't think of any needed improvements. They did a great job. Thank you.

Rating:

1.0

Was told all taken care of when arrived. Come to find out the employee who told me all was good never checked me in. Received two calls about returning truck when had already been done. Still no confirming email stating was checked in. Now have pending charge on my bank account.

Rating:

5.0

Every step of the way was excellent! Hands down we prefer uhaul over penske!

Rating:

2.0

Millage was 6 miles more than printed on my invoice.

Rating:

4.0

The designated unit had a drain pipe in the middle of it, thus it was not usable to store anything. My mover talk to the customer desk persona at the facility who helpfully authorized use of a nearby unit of the same size.

Rating:

3.0

The bathroom was unacceptable no toilet paper dirty sink drains out straight on the floor above a electrical switch I felt very unsafe thought I was gonna get electrocuted.

Rating:

4.0

Some of your staff are extremely helpful while others need customer service 101. I would have rated my overall experience as excellent, but will drop it a notch to above average. The older lady, the tall muscular young man and the young woman with the ponytail are just wonderful. The others need to be retrained.

Rating:

5.0

This place is absolutely amazing! The staff is super friendly and helpful, the storage units are so well designed and indoors, I have never been so impressed with a storage unit! This is the best one around don’t bother yourself with other ones!

Rating:

5.0

I stored my stuff for six months without any problems except for a few days when the alarm system malfunctioned. The alarm still went off even after I had swiped my card and the system had posted that I was welcomed in the building.

Rating:

5.0

I moved out on the 30th I really appreciate you guys thx

Rating:

5.0

Very nice staff very clean the staff outside was helpful and nice no problem I was in and out.

Rating:

5.0

Everyone was really nice. A worker who was fixing something asked if I needed help locating my unit and he helped me find exactly where it was! Everything was nice and clean. I feel safe leaving my things secured here!

Rating:

4.0

Okay my only complaint is that I was told that Veterans don’t get a discount and your website says otherwise. Either way your website is wrong or they just need a little guidance. I rented a storage unit and trailer which I guess you might know. Thanks

Rating:

5.0

It was very clean and well lit. The staff were efficient and helpful.

Rating:

5.0

My experience during the check-in process was excellent. The staff was knowledgeable, quick and polite. The facility was basically spotless and gleaming. I am looking forward to using my storage unit given this excellent starting point.

Rating:

5.0

Thanks

Rating:

5.0

Amazing facility. Always so nice and clean.

Rating:

3.0

I don't like how you put another person on your storage as a contact person they think you are making there Credit Bad what's wrong with this

Rating:

5.0

Dawn and Brandon, at the service desk, were very helpful. Excellent customer service. A great facility. Have used others and they do not compare. I overestimated the size of the storage unit needed and would like to move to a smaller unit, 5 x 10, in a month...preferably near my current unit #1131. Please let me know.

Rating:

4.0

The service was average or above average it was just difficult to get in touch with someone to let them know that I was actually packed up getting my stuff out of storage.

Rating:

5.0

The staff was very understanding........and gave a chance to remove my stuff before going to auctions. This location definitely as a awesome group of staff members. Thank you 😊

Rating:

5.0

Your staff was so helpful and cool.

Rating:

5.0

Professional informative take thair Job personal

Rating:

5.0

I am so pleased with the staff and the information that was offered to me at the time of check-in, and received my first month free.

Rating:

2.0

Overall the experience was lackluster, we had reserved a 10x10 unit months in advance. On the day we rent the unit, we’re told by manager it is not available and we’d have to take 2 or 3 smaller units each at regular price. Luckily a storage service women named Dewana was very pleasant and de-escalated the situation. She politely explained why the unit we reserved was not available and said on Monday she would call me to offer a bundled price on 2 units for the inconvenience. Unfortunately U-haul doesn’t have the system or scale to notify customers in advance when their reserved until is not available.

Rating:

5.0

I enjoyed the courtesy of your employees and the cleanliness of the building

Rating:

5.0

The women who showed me the unit and got us our lock and helped us with the ending steps was very helpful sweet and accommodating . The gentlemen that helped us at the front was also very very friendly .

Rating:

4.0

Had two storage units one ended up having water in it causing some damage

Rating:

5.0

The staff and store manager was so very courteous to me

Rating:

3.0

It's a convenient service but at the same time nobody wants to use long term storage for a long period of time due to the expenses for the rental storage over a long period of time, in 9 months I spent roughly $1,500.

Rating:

5.0

Excellent service!

Rating:

5.0

Great staff.

Rating:

3.0

I was gave the wrong storage unit the storage unit that was given to me was dirty and still had furniture in it it took U-haul 1 hour and 40 minutes to get me a New storage unit...,

Rating:

5.0

From start the staff was friendly & helpful, they held off auctioning my locker for as long as they could but after I became homeless & had to leave the state, things just got out of hand, I just wish I had gotten my family photo album out, most of the people in it are gone now, my dad died on Apr 19 & all of the photos of him & my mom, as well as grands & uncles are lost forever now, this was the worst 2 years of my life... anyway thank you all for what you did during such a difficult time for all of us. Sincerely, Ms. Young

Rating:

5.0

After an unexpected issue at another U-haul location and a ticking clock on our 26' truck full of our belongs, U-Haul of South Beachwood came to our rescue, quickly renting a unit to us. The unloading garage was spacious and well-equipped with carts, allowing us to unload quickly. The unit was pristine and the whole facility was clean, well-lit, and easy to navigate.

Rating:

5.0

Excellent with little storage space I was suppose to get a 10×10 but they stuck me in Four small ones a lot of money

Rating:

5.0

Clean and well maintained. Convenient to be able to drive the truck inside and unload without concern about the weather.

Rating:

4.0

I have rented 4 trucks from them with then the last 4 month and the windows were terrible need to change to a better cleaner.

Rating:

5.0

So far so good. Facility was new and high tech and I appreciate the security measures in place. Seems like a solid location to store things

Rating:

5.0

Team Beachwood very caring and friendly...thank you for everything!

Rating:

5.0

Thank you so much

Rating:

5.0

Great Service

Rating:

5.0

Everyone I would swipe my card in then open my unit the alarm would go off. Tried entering my code and it said no access.

Rating:

5.0

The team is very professional and accommodating. The moving experience can be exhausting but the Uhaual team insured a east transition. Thank you so much for a great experience.

Rating:

5.0

Great experience, the company assisted in making a bad situation good with their skill set and communication. I recommend using U Haul. Facility very clean and secure

Rating:

5.0

Very courteous considerate and professional God bless them all

Rating:

5.0

The bathroom was out 0f order for two weeks no good

Rating:

5.0

Lamar and Dawn were very professional and kind! During these crazy times it is good to see good old fashion customers service. Truly a dying art. Thanks again for doing your job with the upmost top notch service and support.

Rating:

4.0

I have previously rented a storage unit, and already had a lock from the same facility. I was told that the lock came with the unit and I didn't need, but I received no credit. This is unacceptable. The lock isn't free and you received the credit for the price. And the free lock back into your storage.

Rating:

5.0

Staff was friendly and helpful. They were very knowledgeable and always courteous.

Rating:

5.0

Good service

Rating:

5.0

I have rented storage at this location since 2018. I want to share that LaMar Stevenson, and other staff members have been more then helpful when addressing any of my customer service matters. LaMar Stevenson, is a gem within your organization. If I had a business I would steal him from you! Also, please know that I didn’t leave but that I moved into a smaller space yesterday. Again, the service was above & beyond. The new space was sanitized (COVID guidelines) and I felt safe during moving from one space to another as well.

Rating:

3.0

Alarm kept going off and system not working so swiping card was useless

Rating:

4.0

It is imperative that ALL STAFF MEMBER WEAR MASKS! I was disappointed when I walked in and saw all the employees without their mask. I had to ask them to put on their masks.

Rating:

4.0

One of the AC vents were leaking at one point. It was fixed, but it did create mold/mildew in one 9f my bends and a bag of clothes. I had to through them out! But other than that, everything else was great!.

Rating:

1.0

please have Manger call me 4403174299

Rating:

5.0

It was very easy to use this storage facility . Access was great and the building is super clean

Rating:

5.0

Love it

Rating:

2.0

Surrounding storage places are half the price of Uhaul

Rating:

4.0

Keep up the good work during these difficult times.

Rating:

1.0

Customer service. Poor

Rating:

3.0

Staff was helpful. Kevin was very courteous. However, he could have been a little more informative about the entrances and use of password into the facility. Yet, when I asked others, they were very helpful.

Rating:

4.0

Very Accommoding!

Rating:

5.0

You guys were awesome!

Rating:

5.0

Very Nice Peoples.

Rating:

5.0

Good job

Rating:

2.0

The lady at the front counter does not listen to the customer and their needs and has an attitude

Rating:

1.0

Uhaul lied double Charged My card as Well As A Friends Card After They Lied claiming there was no card on file for my Truck to remove my Items. This is The second time theyve done this last Time They Put a Hold As well as A Double Charge on my card. Majorly inconveniencing me and my family especially during an epidemic when I've been laid off

Rating:

5.0

Signed up but didn't use. Everyone at facility nice & kind & helpful.

Rating:

4.0

The uhaul was filthy and had no gas in it, but the storage and customer service reps was awesome!

Rating:

3.0

The staff is slow, rude and not knowledgeable AT ALL of the computer system. Some the staff acts as if they don’t want to be there in the first place. Very unorganized! There are 3 stations in which they can help customers.... 1- should be for product purchases, 2- could be servicing customers with reservations and unit check in/out, and 3- customers with questions,etc., 2 & 3 should be able to toggle back & forth to accommodate and make the lines move faster. Please ... teach your employees to be courteous & helpful and wear name tags so that patrons know to whom they spoke with and who to report to management so that they may be held accountable for their actions or lack of, good or bad. I only had two occasions in I had to deal with the staff. Checking in and closing out my unit. Both were equally as frustrating! Thank you!

Rating:

5.0

If anyone is moving or need a storage facility they should go to this store very helpful and friendly with all your needs the best

Rating:

1.0

Reserved a 26' truck and when I arrived I was told the truck was down and I had to go to another location. I was given a 17' truck that had no gas in it and was dirty with ashes everywhere. Terrible

Rating:

5.0

Awesome staff. Very professional and helpful.

Rating:

5.0

Very nice staff

Rating:

5.0

The staff was always very friendly and helpful. I really had no issues with this place. Thank you!

Rating:

3.0

Poor customer service. The location will never answer the phone or call you back.

Rating:

5.0

The worker at U- Hal was very helpful and respectful. When you had problem with closing up your storage unit the employee was very helpful and showing up how too close your storage unit probably.

Rating:

4.0

Storage unit is easy to access and is very clean. And employees are really nice and helpful.

Rating:

5.0

Everything was so fast and smooth. Agents were helpful and friendly

Rating:

4.0

The staff were very nice and professional.

Rating:

5.0

Very pleasant and helpful staff from start to finish. Pickup and return very efficient. A job very well done!!!!!!!!!!!!!!!

Rating:

5.0

the two staff members that helped me, on my visit to the facility during the morning hours were professional, respectful and very compassionate. as was the employee on my return that evening.

Rating:

4.0

Wonderful

Rating:

5.0

Storage unit was really clean and well lit staff is really friendly and helpful and I can conveniently pay online would definitely use them again.

Rating:

2.0

Horrible services I did not move out on the 8 I moved out 11/04

Rating:

5.0

Very nice people very professional.

Rating:

5.0

Derrick was very helpful. The facility is very clean and organized. I only spent 10 renting a space... very quick. Thanks a lot.

Rating:

5.0

From check in to check out everything was seamless. The associate assisting me was EXCELLENT. She assisted me with u haul rental and storage rental

Rating:

3.0

The staff including the manager were very friendly and helpful with my storage needs

Rating:

5.0

Clean, professional and welcoming.

Rating:

4.0

Good place to rent from and storages

Rating:

5.0

Thanks again forever

Rating:

4.0

I will be back soon do not forget the dolly

Rating:

2.0

This unit was unknowingly taken out of my name and put into someone else's name. For this mistake I rate this company below average.

Rating:

5.0

Everyone knowledgeable and helpful..... The truck and storage unit ....clean. Very good experience....Pat everyone on the back.

Rating:

5.0

Good experience

Rating:

5.0

Quick and easy

Rating:

5.0

The Lady was very helpful and very good Coustmer service skills. Also was very patient with me and shown us how to use the key and how to disarm the alarm system with the key card.

Rating:

4.0

Good hours, great availability of tricks and flexibility for customers who get in a bind and need the truck longer.

Rating:

4.0

Staff very nice.

Rating:

5.0

Will rent again.

Rating:

5.0

Everyone was very helpful!

Rating:

5.0

Couple of things I want to share. I spoke with the General Manager, Lamar Stevenson & shared a lot with him. One employee (no longer there) was rude but everyone else was great and understanding.

Rating:

5.0

It always clean and cheerful staff I felt so pleased by all the staff

Rating:

1.0

Broken Locks, Trucks no working, problem after problem. Will not patronize this location in the future

Rating:

1.0

Several Problems at this location Management is weak and it is reflected in the constant since of confusion at this location.

Rating:

1.0

The staff was very rude and argumentative. Upon explaining my issue I kept getting cut off by staff instead of listening to my concern. My overall experience was terrible and I would not recommend.

Rating:

1.0

Not humane

Rating:

4.0

everything work out okay to just deliver it took just took a little bit longer than I would have liked it at to have because of the computer problems that they were having other than that everything .

Rating:

3.0

We had a 26x10 storage unit reserved for this move and when our employee got here, it was not available and had to use (2) 10 x 10. Not sure how a reservation can be confirmed and not be available.