Customer Reviews for U-Haul Moving & Storage of South Bend

3610 reviews

3410 Western Ave   South Bend, IN 46619
(Btwn Mayflower & Olive)

(574) 282-2801

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(574) 282-2801

3410 Western Ave
South Bend, IN 46619
(Btwn Mayflower & Olive)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The associate was considerate, but the vehicle was not ready when I arrived. There was about an hour and half wait between customers before me and not having the vehcal ready.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

LISA V. 
Rating:
4.0

Customer did not leave a comment.

Adrianne H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

Customer did not leave a comment.

SHAFONIA L. 
Rating:
3.0

Customer did not leave a comment.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

TOMMIE S. 
Rating:
4.0

They need more help, only one person behind the counter, working really hard and great service but it was backed up and a group left

DEBABRATA D. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
1.0

Your customer service is horrific. I was charged when 3 people told me I wouldn’t be.

MICHAEL K.  |  Overall Experience 
Rating:
4.0

Still haven't received automated email receipt after self check-in, although the charge shows on my account.

Stephen L. 
Rating:
5.0

Nothing. Craig was very helpful and quick service.

robert W. 
Rating:
1.0

Waited a long time for staff, no place to properly return vehicle, and now im being charged for 6 gallons of gas when i didnt use nearly that much???

Rachel T. 
Rating:
5.0

Staff was so pleasant and helpful..

Sharron W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

patricia E. 
Rating:
1.0

Customer did not leave a comment.

April C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Berta A. 
Rating:
5.0

Very kind, professional, and helpful staff. Thank you!

ERIN M. 
Rating:
5.0

We really like the young lady Tracy. She was very nice and helpful.

howard j.  |  First Impressions 
Rating:
3.0

The wait time was horrendous for pick up. Even if I had used online checkitn, the two customers in front of me took a half hour - vehicles were not ready, one reservation was not correct, and there was only one person working. For a summer beginning-of-the month Saturday, this seemed pretty ridiculous. The one person working was great - patient and helpful.

Ellen E. 
Rating:
2.0

Reserved trailer was not on the lot even though I had reserved the trailer a month in advance. Manager did offer me a larger unit at the same price, which was a fair solution. Computers were down which caused an hour delay, Lots of unhappy customers at that time, However, manager was great Stayed calm and empathetic.

Thomas E. 
Rating:
1.0

Failed to communicate that UBOX could not be located and would not be delivered on time. Leg of bed side table was broken off, bookshelf had side panel chipped off, fuzz was stuck all over to two chairs, stain on chair and laundry hamper.

Kelsey W. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

This was quite honestly my best Uhaul experience in 15+ times I've rented from Uhaul. The general manager was fantastic, the store was great, the trucks were well-maintained. When my original truck was slightly damaged, I was given a different truck immediately and ot was cleaned for me on the spot. All on a holiday. I might choose to go out of my way in the future to use this location just because of this experience.

Mark B. 
Rating:
1.0

Don't give customers vehicles that do not pass road safety concerns. Move faster. 3 hour wait time for no reason made me lose thousands in moving help and made me have to rent out uhaul, insurance, and dolly for 2 extra days. Seeking some kind of a refund.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE S. 
Rating:
5.0

Customer did not leave a comment.

MELVA M. 
Rating:
5.0

Customer did not leave a comment.

Willis M. 
Rating:
4.0

The wait time was not good at all it was only one person there he did good for the only there

Jeffrey H. 
Rating:
5.0

Mobile pick-up should be faster. I made my reservation in advance, but the process still took a long time at the Uhaul location. We have rented about four times in the past year and reserved in advance, but the pick-up always takes longer than we expect.The location is well-lit and there is a gas station across the street that seems to be open late, which is great for filling up the tank when returning the truck. Staff is friendly and busy, but location seems a little short-staffed sometimes.

ERIC T. 
Rating:
2.0

First thing that was discouraging was after telling the representative what I needed I ended up with a truck that to small and I had to make a second trip. This increased what I had to pay out for help and increased the mileage I had to pay. Second, the steering was had a lot of play in it making it hard steering and the passenger door mirror was loose and we had to keep adjusting it while we were driving. Last of all when I turned it in at 7am the next morning the man that was there just leave it and did not check me in. Then 7 days later I get an email after closing that said I I was $8.83 shot on my bill and if it wasn't paid within 7 days I would be charged an additional $30 late fee. That's just not wright.

JAMES T. 
Rating:
5.0

Amazing staff.

TIARRA W. 
Rating:
1.0

The manager is not professional. He didn't explain why no one was installing hitch; gave me a number to text him but never responded; fooling around with other employees while they were doing their business.

YAOJUN L. 
Rating:
5.0

This was my first time renting a U-Haul and it was smooth and simple. Craig Lovins at this store was super friendly and helpful and was great!!! Will definitely use this store again if I need a U-haul or any of the other amenities they offer. And will definitely recommend them to family and friends!! Amy

MARGARETT B. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN B. 
Rating:
1.0

The costumer service was the worst the guys that work there they are so racist.

REINA O. 
Rating:
3.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Luke K. 
Rating:
1.0

I had the worst experience when I was trying to drop the equipment the person that was checking in a vehicle motioned to me to turn around & the area is so small & I had rented a trailer so I would not have been able to turn around & everything escalated from there the manager was yelling @ me & cusing & even threatened me with physical violence I have tried many times to call & report him but I sit on hold for over a 1/2 hour every time I would never go to this location nor would I recommend it

William T. 
Rating:
5.0

Customer did not leave a comment.

JACKSON C. 
Rating:
3.0

Customer did not leave a comment.

Kirk C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBALL W. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
3.0

Check in the vehicle when returned or give some kind of paperwork to show it was returned. Folks very nice otherwise!

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE FRANCIS R. 
Rating:
5.0

Customer did not leave a comment.

chris K. 
Rating:
5.0

Fantastic service. Very friendly and knowledgeable.

DAVID W. 
Rating:
2.0

Fuel was exactly where it was when I picked it up and I was charged 12.00 for fuel.

JOSEPH E. 
Rating:
1.0

waited 3 hours for vehicle. Building was locked. No public restroom

anne M. 
Rating:
5.0

Customer did not leave a comment.

MARY D. 
Rating:
1.0

Train your employees before you leave them alone in the store. I showed up on time to get my truck and waited there an hour for the lady to finally figure out that they had given my truck away and now I had to get another truck at full price for less than 24 hours I'd only had it for 12 hours I was given no discount and the only reason the lady had for what happened to me was that she didn't understand what she was doing and she needed to call her manager and then the manager just said give her the next truck and then that truck time was not the same as mine and yet I was charged full price for less than 24 hours of rental that I paid for 24 hours so no I would not recommend the Western U-Haul to anyone

MICHELLE D. 
Rating:
1.0

Was over charged for my rental and been trying to reach someone to fix the issue!!! No one will send me to the right place to get my money back for over charge!!!

CHRISTINE M. 
Rating:
5.0

The man that checked the equipment in was awesome. Best in customer service I've ever experiences. Friendly...knowlegable....

CONNIE B. 
Rating:
3.0

Guarantee that the vehicle that you rented was available when the customer get there.

RALPH R. 
Rating:
4.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Lasonya B. 
Rating:
4.0

Quick service and very professional

Marlon W. 
Rating:
5.0

Have more than 1 staff member on duty. So the process can go faster.

YONNIA J. 
Rating:
5.0

In and out in good time and easy drop off. My 5th truck rental and good service every time.

Philip N. 
Rating:
4.0

The check in was not as easy as it should be. I tried to log in after hours but it would not log my location despite doing what the web site told me to do.

WILLIAM K. 
Rating:
4.0

You all were helpful

DAVION J. 
Rating:
5.0

Service personnel for pickup and drop off were both very helpful and courteous.

JASON S. 
Rating:
5.0

Improve??... I got nothing! From making reservations, to picking up the truck, to bringing it back. The service was excellent! That's why I continue to rent trucks from them. 😉

Gary K. 
Rating:
5.0

Customer did not leave a comment.

CECILIA S. 
Rating:
5.0

Everything was great! I love this location.

David B. 
Rating:
5.0

The staff was very friendly and helpful!

TIMOTHY D. 
Rating:
4.0

Customer did not leave a comment.

Philip N. 
Rating:
5.0

Nothing everything went well. Employees very friendly and professional

DEANNE A. 
Rating:
5.0

Customer did not leave a comment.

MANDEL W. 
Rating:
5.0

Everyone was wonderful.

JAYME MARIE Y. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

A shout out to Tracey for superior customer service! Thank you from a former UHaul dealer 😊

EILEEN H. 
Rating:
5.0

Customer did not leave a comment.

Philip N. 
Rating:
5.0

Customer did not leave a comment.

CAILA ANNETTE D. 
Rating:
5.0

Lower the prices...$600 for a 4 day rental of a van...thumbs down on that part!

Eishau H. 
Rating:
4.0

Checkin email took a long time to receive

Matthew G. 
Rating:
3.0

I was first scheduled at a different pick up location then I was told to go western and then told there was not a truck for me there. I was very upset. It did end up working out alright because I did get a truck just not the size I had wanted.

Kristi M. 
Rating:
1.0

I was given the wrong equipment and now my car is toast. It was all bad all the way around. I want my money refunded.

VIRGINIA H. 
Rating:
5.0

I'm drawing a blank on the name of the gentlemen that helped me, but he's extremely polite, very helpful, and represented the company well. There is a closer Uhaul location, but I'll continue coming here because of him

Jeffrey R. 
Rating:
5.0

Pick up was fabulous. Drop off, I tried to use your Express website and as usual it would not pick up my location. Had to wait in a long line which I hate.

Philip N. 
Rating:
1.0

I cant get any response for anyone for a receipt or why my car was charged twice

Amber G. 
Rating:
4.0

Great Service.

VINCENTE R. 
Rating:
4.0

I reserved a dolly when I reserved the truck. Wasn't in the truck. I called and spoke with customer service and was told to let the location know when I returned the truck. So I let them know when I returned the truck associate said I wouldn't be charged for dolly yet when finally bill was emailed dolly was still on the bill.

STEPHANIE S. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Craig was great! Did a good job putting the trailor hitch on my car. Nice guy.

Jeffrey P. 
Rating:
4.0

The Gentleman who checked us in was extremely polite and helpful with a great attitude!!

Charles B. 
Rating:
4.0

The young man (I do not remember his name) was very polite and professional. However, he was the only one working in the store at the time. This means that he had to answer the phone, take care of the customers, and run outside to inspect and prepare vehicles for use. There were not enough employees to do what needed to be done, which delayed progress. In addition, the truck sounded as if it would break down at any time. It definitely needs to be serviced.

PERRY M. 
Rating:
4.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

The ramp for the trailer I rented could've been longer to ease loading and unloading. Other than that everything was excellent, especially the service the gentleman provided me.

GENERALD K. 
Rating:
4.0

Everything was good and the people nice

joyce M. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

The guy that helped me was awesome.

Adam B. 
Rating:
5.0

Good folks

THOMAS G. 
Rating:
1.0

The GM was very rude and won't even help You . He made you feel like he was above you. I wouldn't recommend this location to anyone.

louise I. 
Rating:
5.0

Good maintenance on equipment

JASON F. 
Rating:
2.0

The GM T the Facility was very rude and I felt like he was being racist because we are white.I would not recommend that storage facility or that you have a sub to anybody

louise i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Curtis at the front desk is amazing he helps everyone all the time it's pretty amazing how good he is at his job

Harold J. 
Rating:
5.0

Very good customer service really satisfied

thomas K. 
Rating:
4.0

Friendly drop off personnel. Made drop off easy.

THOMAS M. 
Rating:
3.0

Customer did not leave a comment.

Karla S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie R. 
Rating:
3.0

The person working there said he would make sure we received a discount on our bill due the poor experience picking up the truck. He said "I will email you a receipt with an applied discount". I called the store the following day to be told that no discount was applied.

Jenannie W. 
Rating:
5.0

Customer did not leave a comment.

William K.  |  Overall Experience 
Rating:
5.0

The staff were fantastic and even helped me lift things into my truck as I was checking out. I recommend this storage facility to anyone who needs to use storage.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA B.  |  Overall Experience 
Rating:
4.0

It would have been perfect if not for my interaction with staff just prior to move out. I attempted to call facility several times with questions about my move out but was put on hold 20-30 minutes each time then disconnected with no help from staff member.

Joane W.  |  Overall Experience 
Rating:
4.0

My personal experience with storage facilities has been with a 10x15 you pay $100 not an 8x8 like at uhaul.

Melissa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toriano N.  |  Overall Experience 
Rating:
5.0

The experience that I had with U-Haul and storage was wonderful the people were kind gentle and respectful help me in any way that I needed there was no problem with the truck there was no problem with the person that took care of me it was a very wonderful experience thanks you all

Yohondous D.  |  First Impressions 
Rating:
5.0

Nice people helped me in anyway they could

KEITH K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA W.  |  First Impressions 
Rating:
4.0

Only stopped using due to needing a larger storage space.

MICHAEL BRUCE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keli B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecilia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherman n.  |  Overall Experience 
Rating:
5.0

The employee Kim was very kine and helpful

sherman n.  |  First Impressions 
Rating:
4.0

staff was very helpful. i felt as though my stuff was secure and preserved in the storage unit. would recommend.

emma a.  |  Overall Experience 
Rating:
1.0

The storage I reserve wasn't available and I had to spend more money on a so call bigger unit that didnt fix all my stuff....I'm relocation from another city and they was bout to not give me a unit

JEANIE Y.  |  First Impressions 
Rating:
5.0

Mr. Tyler, the manager, is very kind. He pays a lot of attention to his customers and responds to any inquiries as quickly as possible. I am very satisfied with this U-Haul customer service.

margarita O.  |  Overall Experience 
Rating:
5.0

Kimberly was AMAZING !!!!!

shakeeta n.  |  First Impressions 
Rating:
2.0

Chris was great- really helpful and knowledgeable. However, the U-Box offering is a mess from start to finish. You all need to test your information systems because they barely work.

Steven D.  |  Overall Experience 
Rating:
2.0

Too small, ROACHES, evidence of mice present. The cust. serv. sucks! Kim is a complete idiot but the young lady that helped me, Tiffany, was very pleasant & helpful! Maybe yall should HaveHerTrainKIM

Elisa R.  |  First Impressions 
Rating:
1.0

The facility was dimly lit with very narrow access for storage space. The storage space was wet with mold marks on the wall and water on the floor.

Saurabh D.  |  Overall Experience 
Rating:
5.0

The staff was outstanding. Very professional and friendly. While I wish there were more larger units available I was satisfied that my smaller unit was at least clean.

Sarah B.  |  Reservation 
No reviews have been submitted for this location.

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