Customer Reviews for U-Haul Moving & Storage of South Bend

3,774 reviews

3410 Western Ave   South Bend, IN 46619
(Btwn Mayflower & Olive)

(574) 282-2801

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(574) 282-2801

3410 Western Ave
South Bend, IN 46619
(Btwn Mayflower & Olive)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

No one approached me when I pulled into the lot. I went into the office and there was one person waiting on a customer and three people in line. Someone came in from outside and went behind the desk. However, he did not wait on any customers. Eventually, the man working the counter asked if anyone was returning equipment. One person waiting in line was returning a van. The person who came in from outside took her keys and the person working the counter said he would e-mail her receipt. I said I had a trailer to return. The person who came in from outside told the person working the desk he did not know how to unhook a trailer. I said I did but could not do it alone. He came out and I showed him how to release the ball. I removed the chains and electrical connection and helped lift it off the car. I then left the lot and got a receipt by e-mail. I'll let you decide what to do about my experience.

JOHN D. 
Rating:
4.0

They had a hard time getting the right hitch for my car. More communication early on would have alleviated a lot of anxiety and confusion. I appreciated that they delivered a van to my house to use while I waited. When it passed three weeks. I went and picked up my car. The right hitch arrived that day. It was installed today. I'm happy with the transaction.

Susan T. 
Rating:
5.0

The staff was very nice, kind and helpful in every way.

Jermette B. 
Rating:
5.0

Customer did not leave a comment.

Corina L. 
Rating:
4.0

Waiting time

john H. 
Rating:
5.0

Excellent service, very helpful

David M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ANNE W. 
Rating:
2.0

Terrible customer service at pick up location. Was told they didn't have the truck, then 30 minutes later they had it but had to drive 30 mins to drop off in another town. Not the reservation I requested online

AUSTIN H. 
Rating:
4.0

Customer did not leave a comment.

TREVOR W. 
Rating:
3.0

Customer did not leave a comment.

Grace L. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
1.0

I had a really bad issue where I had to push out the auto transport myself with another woman employee and I hurt my back. It was dark/rainy and in a bad part of town. I am not happy and have tried to contact Craig Lovings and Craig Wilson multiple times and have not heard back from anyone. I am not happy. I need to talk to someone ASAP!

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

selena W. 
Rating:
5.0

Both employees were people friendly and acknowledged those who were next in line by letting them know “we'll be right with you” as they served the customer they were helping. Now that's real customer service!! Thank you!

JUAN H. 
Rating:
3.0

Have more than one employee there at all times. I waited 1 hr to be serviced on arrival. Yet I was charged an extra day because I was 30 mins late.

CHARLES S. 
Rating:
3.0

More attention to detail with collecting moving supplies before pick up time. Also, the app is terrible. Problems with both pick up and drop off and had to to just go inside. The attendant was pleasant and helpful.

Marlon D. 
Rating:
1.0

I have rented and used U-Haul services for years, but this facility is the worst facility I have ever done business with. This facility has the most incompetent employees I've ever had to deal with. We had a U-box to be picked up on Oct 6th, but they did not have it available. We then rented a truck at 3 PM, returned it between 9-9:30 on Oct 7th, and they wanted to charge us for a two day rental. Lastly, because they did not have the U-box available, we were forced to rent one of their storage unit, which was disgustingly nasty and unacceptable. Their were poison rat boxes inside of the unit, no lights and very smelly. Due to these concerns, we told them we did not want to acquire this unit, and asked for a much better presentable one . They proceeded to state they didn't have any other units available. This was the last and only available unit. We proceeded to have the attendant cancel the request, which she said she did, but on Oct 8th, I received an email stating I was first late paying for the storage unit and then charged a $15 late penalty fee. All of this in a 2-day span. We called the facility on Oct 9th, talked to the same attendant who assisted us, and she was unable to figure out the issue, or assist us as to why we are being charged for a unit we cancelled immediately. We have a copy of the paperwork saying the charges were reversed, but it doesn't reflect on charges of the invoice receipt. I had concerns then, and now I see why. This facility should no longer provide or ever again assist future customers. Avoid them at all cost. The entire day with that U-Haul facility was the worst and most unforgettable day. We were in forced placed our HHGs at another storage facility, in hopes of finding someone professionally capable of having it shipped out to the west coast as originally scheduled. I cannot stress this any more, stay completely away from this U-Haul facility at all cost.

ANTHONY J.  |  Overall Experience 
Rating:
2.0

The first truck they rented to me had a lock on it. Thankfully I check the truck before I left or else I would of been screwed.

RAQUEL C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
2.0

Customer did not leave a comment.

Amy L. 
Rating:
1.0

The girl that was there was unprofessional rude and keep saying the system was acting up but clearly she didn't know what she was doing

Chilisia B. 
Rating:
1.0

We had scheduled to pick up the boxes at noon, but were told they weren't ready and had to come back at 4p to pick them up. They were also shipped out late to their destination location. When we did finally open our pods yesterday they were filled with stink bugs and we found a couple roaches.

Faith H. 
Rating:
5.0

Great Service! Kimberly was nice!

BEVERLY H. 
Rating:
2.0

Not even room to pull truck in lot. Representative said no additional help could be given to me as rental was being returned, a day early.

BARBARA B. 
Rating:
1.0

Casey needs to be retrained or let go. She does not know what she is doing. She gave me incorrect paperwork for my rental causing discrepancies in my charges and I am still waiting on my refund and feel like I'm getting the runaround. I called uhual and they told me I had to go back to the place I did my rental at. I went back for the 2nd time and the manager Craig Lovings said he could not process a refund at this time and does not know when he will be able to get to it as he has a stack of refunds to process. This place is very unprofessional and I do not understand why he could not give me a straight answer on when my refund will be issued. If this is how uhual does their business, I will no longer be using them or recommending them to anyone.

Jessica M. 
Rating:
2.0

Customer did not leave a comment.

Heather Y. 
Rating:
5.0

They was very professional and courteous. Their customer service was excellent.

Isaac B. 
Rating:
3.0

You need to hire more people. We waited for almost and hour and a half just to get our truck pulled out because it was blocked in. Also I got charged for fur inure pads that I didn't even have in the truck.

HEATHER Y. 
Rating:
2.0

Pickup truck was not available as promised. Agent could not offer explanation or solution other than taking a more expensive vehicle. Cargo van smelled terrible.

DeAndra K. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
1.0

The guy is trash he owns me money

JAIRO G. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Some of the staff members was not friendly at all especially when I call from Texas to pay my bill they were accusing me of being somebody else and try to overpay me they told me that I owe such and such on the storage which I didn't and it was just a lot going on and since I've been back to South bend Indiana everything is clean and neat there but the little disorganized it seem like a lot of youngsters are working up there that's not really knowing how to download and find people storage and things so y'all might need to work on that but what I recommend you whole of course cuz I have you holding Texas as well thanks again for your services but I won't be using you anytime soon in South bend thank you

Bernice B.  |  Overall Experience 
Rating:
2.0

The fuel level on the rental form was higher than what was displayed on the truck's fuel gauge. I asked the counter to correct the form, and was told that as long as I returned it on the same half (between empty and half or half and full), I would not be charged. That was a lie, they charged me $30 for fuel.

WISNU N. 
Rating:
3.0

I reserve a 15' that they gave away & will not adjust the price for the one they had available for what I order. When asking the agent a question she would just not answer. VERY BAD Management & customer service. They seem to not care anything about the customer.

KEITH B. 
Rating:
4.0

The gentleman who helped us was very accommodating, very efficient, made the process quite easy. Would definitely use them again.

Sharon B. 
Rating:
1.0

I will not be utilizing this facility in the future. Despite receiving my access code and move in date, I could not get into the facility after hours to store my stuff. This has now complicated my move. After-hours phone number just rings, no answer.

Weston H.  |  Online Move In 
Rating:
4.0

if you have reservations for truck and they don't have it you should get discount employees were not that friendly or act like they knew what they were doing they acted real unprofessional

shelia P. 
Rating:
1.0

The staff was rude and couldn't answer questions. Constantly put on hold. The lady told us the new policy is to only rent for 24 hours and you had to bring it back. I called the 1 800 customer service line and was told this isn't true. We were able to keep it for 2 days, like the original request online, but had to jump through hoops to do so. Not convenient at all.

KIP W. 
Rating:
5.0

This U-Haul store is a good place to go to rent a trailer. The gentleman who helped us was very knowledgeable and very helpful as it isn't everyday I have to haul a huge trailer. I thank him for everything he did for me.

NICHOLAS H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
1.0

Was assigned a different size storage unit than what I was supposed to be getting so I had to rent another storage unit at a different location.

Denise Y.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Melva F. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS L. 
Rating:
5.0

Nothing at this time the service was fast and efficient

RONALD KEITH T. 
Rating:
3.0

The lady we rented from was rude, did not know what she was doing. Could not explain charges. Charged us for a dollie and pads that we did not get. When we checked in, the lady i think was Tracy, was very nice and helped us out.

Max R. 
Rating:
3.0

Best rates in town

Jacob H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Thank you.

Abby G. 
Rating:
3.0

Customer did not leave a comment.

Wisnu N. 
Rating:
5.0

It was an easy experience,very curtius

RONALD M. 
Rating:
3.0

Customer did not leave a comment.

Linda T. 
Rating:
4.0

Make sure the feces are cleaned off the back of the trailer before you rent it out.

Brian C. 
Rating:
1.0

Charged my card twice and it went through

DARREN T. 
Rating:
1.0

Be on time and have correct order. Pick up time was 7am but store closed and no one arrived until 7:45 am delaying my schedule by an hour. Ordered trailer only but pads and trolley added even though original order did not have; employee said “ oh that happens sometimes”. If had not checked payment form I would have be charged items I didn't ask for or even get.

Jose Felipe P. 
Rating:
4.0

N/a Thank you helped well call on you again Matthew M. O'Donnell

MATTHEW O. 
Rating:
1.0

I had a reservation to pick up a truck in store set for 7:00 AM... The store was scheduled to open at 7:00 AM... However, no one showed up to open the store until after 7:45 AM... Multiple customers with reservations were standing outside the store waiting for over 45 minutes. When calling the phone number, the response was that the store was scheduled to be open at 7:00 AM. This was a large inconvenience for my day of moving. Is there anything you can do to help this situation?

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

TERRI C. 
Rating:
4.0

Customer did not leave a comment.

PHYLLIS I. 
Rating:
5.0

I love this location this was my second time using this location in a weeks time to move some furniture I will always use this location they are patient, friendly and quick to get you in and out!

ROSALIND B. 
Rating:
5.0

From start to finish this place was professional and helpful. Russell stayed after his shift to assist me in my drop off to complete my rental.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

MIKEL C. 
Rating:
3.0

I waited in line almost an hour. That was a lot of time to waste just standing there

MICHELLE B. 
Rating:
3.0

Have more equipment available. We wanted to get a dolly but they didn't have one. Also, I was very disappointed to find out that the truck provided for us for our 1200 mile trip, did not have cruise control. All of your rental trucks should have cruise control.

RICARDO Z. 
Rating:
2.0

The store is terribly understaffed. One employee running the whole store. Our appointment took 9 hours to be completed. And in less than a week the wiring harness broke. This location could not accommodate the repair to be completed before we needed to have our trailer rental picked up. So we were forced to used an Uhaul independent dealer who charged us money for the repair even though the hitch has a lifetime warranty.

chris Z. 
Rating:
1.0

Acknowledge customers and not procrastinate.

HOPE S. 
Rating:
1.0

The truck was super dirty. It was filled with some sort of animal hair, garbage, and nothing was wiped down or cleaned. It smelled horrible even after I cleaned it. Also the visor was broken on the floor when I picked it up. With Covid, this is very unsanitary and the proper precautions aren't being met with Uhaul.

Beatrice M. 
Rating:
3.0

I felt bad because when I arrived there was 4 customers that were waiting due to the fact there was only one employee because others did not show up for work.

SANDRA K. 
Rating:
1.0

This is the worst Uhaul location I have ever worked with. They were unreachable and didn't deliver or pick up my U-Box until I went down to the location where I had to wait 2 hours just to be serviced. They broke an agreed upon contract and charged me a rental fee because of it. I never received a copy of the rental agreement when my Ubox arrived in South Bend and I will not do business with this establishment again

Myia D. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

I booked my rental truck online and the process was very easy to use. I have no compliants

CAMERON S. 
Rating:
5.0

Got us in and out with no problems .

JASMEN H. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE H. 
Rating:
1.0

I have been to this location several times and I always have some type of hold up. The employees don't know what they doing.

GENEVA P. 
Rating:
1.0

You scheduled first appt at 4pm. Get a call the day before canceling saying that you never have appts at 4pm. I sent the quote and receipt stating the time, and they still canceled. Then took me 3 wks of recontacting the store to reschedule. I had to reschedule, not them. Then, they never told me I could borrow a vehicle during the install. Then they continue to send me reminders of the $200 rental fee I owe when they said it was free. I've already called to inform them, and still getting billed? The day of the install, drop off was at 8am. At 945, I get a call asking if my vehicle was dropped off. Three hour install? Took 12 hours!!! During that time I never got a phone call update, explanation, or apology! This service was absolutely the worst! I will not be back and not refer anyone. It should be 100% free for everything that I went through!

Rachel H. 
Rating:
5.0

Everything was great and things went very smooth I will be back real soon!

ALIN W. 
Rating:
5.0

I had a great experience! Got in and out quickly at both pick-up and return. Keep up the great work!

Zach D. 
Rating:
5.0

The manager, Craig, was WONDERFUL! The only problem was that the whole computer system, company wide, was down for an HOUR! Terribly frustrating!!! As I said, Craig was great! And got things moving as soon as the system was back up!!

Nancy R. 
Rating:
1.0

I had to wait the longest time and I was charged a late fee when they said it would be waived. Ridiculous

margaret r.  |  Overall Experience 
Rating:
1.0

It's impossible reach anyone at this location. I've tried to speak with someone onsite regarding making payments towards my storage unit balance over the course of 2 months . Everytime I get transferred to the call center where they leave messages for the office but I've NEVER received one call from anyone. I live 2 and a half hrs away so just walking into office isn't possible. The only communication I had them is the emails I received when payment was due and now the final notice. I don't care how busy a business is it for never be impossible speak with them. Especially over a couple months. People moce out of town and use storage for a reason. It should not be made impossible for us to care of any matter. Now my storage unit is up for auction if it hasn't been auctioned off already.

Felicia E.  |  Overall Experience 
Rating:
5.0

Craig Lovings and Eric Doaks from your South Bend Indiana location on 3410 W. Western Ave were extremely helpful with my Ubox rental. They both showed professionalism, and a willingness to put the customer first. Craig and Eric are both assets for your organization that are worth recognizing.

John M. 
Rating:
5.0

Customer did not leave a comment.

GLENN W. 
Rating:
5.0

Customer did not leave a comment.

DURGA MADHUSUDAN R. 
Rating:
3.0

Customer did not leave a comment.

EDWARD N. 
Rating:
1.0

Service sucked. Had van reserved for 2 pm. Got there at 1:30 and waited till 3 till I got my van. There wasn't anyone at the desk to help me and I had to go behind the building and get someone to come to the desk to help after I waited for 40 minutes at the front desk.

Adam E. 
Rating:
2.0

It took far too long to complete the rental, which had been rescheduled. It was chaotic and poorly organized. It took us 35 minutes to PICK UP a reserved truck!

David S. 
Rating:
1.0

My storage was canceled by the store manager. This was unacceptable!

Lorenzo R.  |  Online Move In 
Rating:
3.0

The parking situation honestly makes it both worth using this location. I spent 10 minutes blocked in because there were no spaces and no spaces for cars to go. They had trucks in the actual lot which made it really unideal. The workers were very nice, but when I asked for help backing out the girl just stood there and didn't really help the situation which did add to my stress of getting the truck out.

Jordyn C. 
Rating:
5.0

Just make sure to have the furniture pads and mattress covers in the truck instead of the appliance dolly I didn't need

RYAN E. 
Rating:
4.0

I was having difficulty communicating with uhaul about my storage unit because the calls kept getting forwarded to the main office. I had to find a ride to the place where my storage was. They were very helpful once I got there

PAULA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN R. 
Rating:
5.0

Customer did not leave a comment.

MARVIN N. 
Rating:
5.0

Work on the online plate form so it can run smoother

MAURITA G. 
Rating:
3.0

Despite having reserved my equipment, and having also done it recently on other equipment, I had to wait 2 hours to get my equipment. And I had little assistance hooking it up.

James C. 
Rating:
5.0

We had a great time able to get it! They were very helpful and we sure appreciated getting it.

Charles K. 
Rating:
2.0

Customer did not leave a comment.

christopher D. 
Rating:
1.0

I reserved a 10' truck but when I got there it was not available even though it said it was gaurenteed to be there. The ladies at the desk were rude and unhelpful all they said was nope it's not here sorry. So I asked if I could get a different truck and they just said no. Then I stood there with them ignoring me before I asked if I could at least get a cargo van to which I was able to get. However the cargo van was not big enough and required extra trips because everything just barely did not fit.

Serenity S. 
Rating:
5.0

Everything went well. Thanks again

TERRY LINN D. 
Rating:
1.0

Truck was delivered with a flat tire. Additionally, "Entire system was down" so I had to fumble through it myself on my phone to get my rental truck.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
3.0

They need more employees. GM did what he could.

MICHAEL F. 
Rating:
2.0

They need more employees to help customers and check equipment before they let a customer take it.

TERRENCE K. 
Rating:
1.0

The place was disorganized; 8 customers waiting; it was a mess. We found a person outside who said we could leave the trailer as we were dropping off. She was very nice. I had to ask to get a receipt that our drop-off occurred. The place was utterly in chaos inside. They literally told us to drop the trailer where we pulled in; two other rental trucks were running with driver doors open; another employee cleaning a truck. It was awful.

ellen G. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Difficulty uploading Drivers license from phone. Staff was understanding and helpful.

danial W. 
Rating:
4.0

Customer did not leave a comment.

Katherine L. 
Rating:
1.0

Your customer service is horrific. I was charged when 3 people told me I wouldn’t be.

MICHAEL K.  |  Overall Experience 
Rating:
5.0

Staff was so pleasant and helpful..

Sharron W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

April C.  |  Overall Experience 
Rating:
5.0

We really like the young lady Tracy. She was very nice and helpful.

howard j.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kirk C.  |  Overall Experience 
Rating:
2.0

The GM T the Facility was very rude and I felt like he was being racist because we are white.I would not recommend that storage facility or that you have a sub to anybody

louise i.  |  First Impressions 
Rating:
5.0

The experience that I had with U-Haul and storage was wonderful the people were kind gentle and respectful help me in any way that I needed there was no problem with the truck there was no problem with the person that took care of me it was a very wonderful experience thanks you all

Yohondous D.  |  First Impressions 
No reviews have been submitted for this location.

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