Customer Reviews for U-Haul Moving & Storage of South Bend

3,732 reviews

3410 Western Ave   South Bend, IN 46619
(Btwn Mayflower & Olive)

(574) 282-2801

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(574) 282-2801

3410 Western Ave
South Bend, IN 46619
(Btwn Mayflower & Olive)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Was assigned a different size storage unit than what I was supposed to be getting so I had to rent another storage unit at a different location.

Denise Y.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Melva F. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS L. 
Rating:
5.0

Nothing at this time the service was fast and efficient

RONALD KEITH T. 
Rating:
3.0

The lady we rented from was rude, did not know what she was doing. Could not explain charges. Charged us for a dollie and pads that we did not get. When we checked in, the lady i think was Tracy, was very nice and helped us out.

Max R. 
Rating:
3.0

Best rates in town

Jacob H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Thank you.

Abby G. 
Rating:
3.0

Customer did not leave a comment.

Wisnu N. 
Rating:
5.0

It was an easy experience,very curtius

RONALD M. 
Rating:
3.0

Customer did not leave a comment.

Linda T. 
Rating:
4.0

Make sure the feces are cleaned off the back of the trailer before you rent it out.

Brian C. 
Rating:
1.0

Charged my card twice and it went through

DARREN T. 
Rating:
1.0

Be on time and have correct order. Pick up time was 7am but store closed and no one arrived until 7:45 am delaying my schedule by an hour. Ordered trailer only but pads and trolley added even though original order did not have; employee said “ oh that happens sometimes”. If had not checked payment form I would have be charged items I didn't ask for or even get.

Jose Felipe P. 
Rating:
4.0

N/a Thank you helped well call on you again Matthew M. O'Donnell

MATTHEW O. 
Rating:
1.0

I had a reservation to pick up a truck in store set for 7:00 AM... The store was scheduled to open at 7:00 AM... However, no one showed up to open the store until after 7:45 AM... Multiple customers with reservations were standing outside the store waiting for over 45 minutes. When calling the phone number, the response was that the store was scheduled to be open at 7:00 AM. This was a large inconvenience for my day of moving. Is there anything you can do to help this situation?

Aaron R. 
Rating:
5.0

Customer did not leave a comment.

TERRI C. 
Rating:
4.0

Customer did not leave a comment.

PHYLLIS I. 
Rating:
5.0

I love this location this was my second time using this location in a weeks time to move some furniture I will always use this location they are patient, friendly and quick to get you in and out!

ROSALIND B. 
Rating:
5.0

From start to finish this place was professional and helpful. Russell stayed after his shift to assist me in my drop off to complete my rental.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

MIKEL C. 
Rating:
3.0

I waited in line almost an hour. That was a lot of time to waste just standing there

MICHELLE B. 
Rating:
3.0

Have more equipment available. We wanted to get a dolly but they didn't have one. Also, I was very disappointed to find out that the truck provided for us for our 1200 mile trip, did not have cruise control. All of your rental trucks should have cruise control.

RICARDO Z. 
Rating:
2.0

The store is terribly understaffed. One employee running the whole store. Our appointment took 9 hours to be completed. And in less than a week the wiring harness broke. This location could not accommodate the repair to be completed before we needed to have our trailer rental picked up. So we were forced to used an Uhaul independent dealer who charged us money for the repair even though the hitch has a lifetime warranty.

chris Z. 
Rating:
1.0

Acknowledge customers and not procrastinate.

HOPE S. 
Rating:
1.0

The truck was super dirty. It was filled with some sort of animal hair, garbage, and nothing was wiped down or cleaned. It smelled horrible even after I cleaned it. Also the visor was broken on the floor when I picked it up. With Covid, this is very unsanitary and the proper precautions aren't being met with Uhaul.

Beatrice M. 
Rating:
3.0

I felt bad because when I arrived there was 4 customers that were waiting due to the fact there was only one employee because others did not show up for work.

SANDRA K. 
Rating:
1.0

This is the worst Uhaul location I have ever worked with. They were unreachable and didn't deliver or pick up my U-Box until I went down to the location where I had to wait 2 hours just to be serviced. They broke an agreed upon contract and charged me a rental fee because of it. I never received a copy of the rental agreement when my Ubox arrived in South Bend and I will not do business with this establishment again

Myia D. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

I booked my rental truck online and the process was very easy to use. I have no compliants

CAMERON S. 
Rating:
5.0

Got us in and out with no problems .

JASMEN H. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE H. 
Rating:
1.0

I have been to this location several times and I always have some type of hold up. The employees don't know what they doing.

GENEVA P. 
Rating:
1.0

You scheduled first appt at 4pm. Get a call the day before canceling saying that you never have appts at 4pm. I sent the quote and receipt stating the time, and they still canceled. Then took me 3 wks of recontacting the store to reschedule. I had to reschedule, not them. Then, they never told me I could borrow a vehicle during the install. Then they continue to send me reminders of the $200 rental fee I owe when they said it was free. I've already called to inform them, and still getting billed? The day of the install, drop off was at 8am. At 945, I get a call asking if my vehicle was dropped off. Three hour install? Took 12 hours!!! During that time I never got a phone call update, explanation, or apology! This service was absolutely the worst! I will not be back and not refer anyone. It should be 100% free for everything that I went through!

Rachel H. 
Rating:
5.0

Everything was great and things went very smooth I will be back real soon!

ALIN W. 
Rating:
5.0

I had a great experience! Got in and out quickly at both pick-up and return. Keep up the great work!

Zach D. 
Rating:
5.0

The manager, Craig, was WONDERFUL! The only problem was that the whole computer system, company wide, was down for an HOUR! Terribly frustrating!!! As I said, Craig was great! And got things moving as soon as the system was back up!!

Nancy R. 
Rating:
1.0

I had to wait the longest time and I was charged a late fee when they said it would be waived. Ridiculous

margaret r.  |  Overall Experience 
Rating:
1.0

It's impossible reach anyone at this location. I've tried to speak with someone onsite regarding making payments towards my storage unit balance over the course of 2 months . Everytime I get transferred to the call center where they leave messages for the office but I've NEVER received one call from anyone. I live 2 and a half hrs away so just walking into office isn't possible. The only communication I had them is the emails I received when payment was due and now the final notice. I don't care how busy a business is it for never be impossible speak with them. Especially over a couple months. People moce out of town and use storage for a reason. It should not be made impossible for us to care of any matter. Now my storage unit is up for auction if it hasn't been auctioned off already.

Felicia E.  |  Overall Experience 
Rating:
5.0

Craig Lovings and Eric Doaks from your South Bend Indiana location on 3410 W. Western Ave were extremely helpful with my Ubox rental. They both showed professionalism, and a willingness to put the customer first. Craig and Eric are both assets for your organization that are worth recognizing.

John M. 
Rating:
5.0

Customer did not leave a comment.

GLENN W. 
Rating:
5.0

Customer did not leave a comment.

DURGA MADHUSUDAN R. 
Rating:
3.0

Customer did not leave a comment.

EDWARD N. 
Rating:
1.0

Service sucked. Had van reserved for 2 pm. Got there at 1:30 and waited till 3 till I got my van. There wasn't anyone at the desk to help me and I had to go behind the building and get someone to come to the desk to help after I waited for 40 minutes at the front desk.

Adam E. 
Rating:
2.0

It took far too long to complete the rental, which had been rescheduled. It was chaotic and poorly organized. It took us 35 minutes to PICK UP a reserved truck!

David S. 
Rating:
1.0

My storage was canceled by the store manager. This was unacceptable!

Lorenzo R.  |  Online Move In 
Rating:
3.0

The parking situation honestly makes it both worth using this location. I spent 10 minutes blocked in because there were no spaces and no spaces for cars to go. They had trucks in the actual lot which made it really unideal. The workers were very nice, but when I asked for help backing out the girl just stood there and didn't really help the situation which did add to my stress of getting the truck out.

Jordyn C. 
Rating:
5.0

Just make sure to have the furniture pads and mattress covers in the truck instead of the appliance dolly I didn't need

RYAN E. 
Rating:
4.0

I was having difficulty communicating with uhaul about my storage unit because the calls kept getting forwarded to the main office. I had to find a ride to the place where my storage was. They were very helpful once I got there

PAULA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN R. 
Rating:
5.0

Customer did not leave a comment.

MARVIN N. 
Rating:
5.0

Work on the online plate form so it can run smoother

MAURITA G. 
Rating:
3.0

Despite having reserved my equipment, and having also done it recently on other equipment, I had to wait 2 hours to get my equipment. And I had little assistance hooking it up.

James C. 
Rating:
5.0

We had a great time able to get it! They were very helpful and we sure appreciated getting it.

Charles K. 
Rating:
2.0

Customer did not leave a comment.

christopher D. 
Rating:
1.0

I reserved a 10' truck but when I got there it was not available even though it said it was gaurenteed to be there. The ladies at the desk were rude and unhelpful all they said was nope it's not here sorry. So I asked if I could get a different truck and they just said no. Then I stood there with them ignoring me before I asked if I could at least get a cargo van to which I was able to get. However the cargo van was not big enough and required extra trips because everything just barely did not fit.

Serenity S. 
Rating:
5.0

Everything went well. Thanks again

TERRY LINN D. 
Rating:
1.0

Truck was delivered with a flat tire. Additionally, "Entire system was down" so I had to fumble through it myself on my phone to get my rental truck.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
3.0

They need more employees. GM did what he could.

MICHAEL F. 
Rating:
2.0

They need more employees to help customers and check equipment before they let a customer take it.

TERRENCE K. 
Rating:
1.0

The place was disorganized; 8 customers waiting; it was a mess. We found a person outside who said we could leave the trailer as we were dropping off. She was very nice. I had to ask to get a receipt that our drop-off occurred. The place was utterly in chaos inside. They literally told us to drop the trailer where we pulled in; two other rental trucks were running with driver doors open; another employee cleaning a truck. It was awful.

ellen G. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Difficulty uploading Drivers license from phone. Staff was understanding and helpful.

danial W. 
Rating:
4.0

Customer did not leave a comment.

Katherine L. 
Rating:
3.0

General Manager does not have a good delegation skills. He left the other Personnel to retrieve stolen trailers when he was needed at his location.

Albert V. 
Rating:
5.0

The gentleman working was incredibly helpful and kind!!

CRYSTAL C. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

This location has the most friendly, knowledgeable and helpful people you can possibly find. Had a terrific experience with an immaculate truck in perfect working order. Thank you!

ELIZABETH Z. 
Rating:
5.0

Customer did not leave a comment.

Adriana R. 
Rating:
1.0

The location opened 2-21/2 late. the truck was clean but had NO fuel and was boxed in. The gentlemen that opened the store was very professional. I have not received a detailed bill yet.

FREDA S. 
Rating:
5.0

N/A

GREGORY W. 
Rating:
5.0

All of the employees were extremely helpful. Thank you. :)) Very happy with my transaction.

DARLENE V. 
Rating:
5.0

This was the best, cleanest, and most impressive U-Haul facility I have ever seen. And the people were so easy and accommodating. If there were a showroom location for U-Haul, as an organization, this would be it.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
4.0

The wait time on Sunday morning at 9:00 a.m. was 30 minutes, and only two people were ahead of me. Evidently, there was a problem with non-returned trucks, etc.

JOSEPH T. 
Rating:
5.0

I wish I had noted the name of the guy at the desk who has helped me at this location multiple times, so that I could commend him. He's super pleasant and polite, and clearly works very hard. I recommend a raise in pay for him.

JONATHAN D. 
Rating:
1.0

Store was not open at 9am like it should of been. I knocked on the door while the staff just looked at me. All of the employees had a bad attitude including the general manager who I was assisted by. I was then told they didn't have a truck for me after making a reservation a week prior. The Western Ave location is horrible.

Akesma M. 
Rating:
5.0

First Class all the way. A Big Thank You to Craig.

THOMAS N. 
Rating:
5.0

Customer did not leave a comment.

TRACY J. 
Rating:
3.0

Waited 2 hrs on hold for a available representative to answer a phone call, I was on the road could not go online that for I had to call but never answered even waiting 2 hrs. Could be way better on incoming calls during operation hrs.

GUSTAVO V. 
Rating:
4.0

The staff were pleasant and accommodating! I highly recommend this location.

Angel A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
1.0

This was one of the worst experiences I ever had. The Craig *the manager" did not care about anything and blamed it on everyone else. They NEVER pick up the phone if you call, even when they tell you to call. Two of the employees just sit there and only one person actually checks you in. They are supposed to open at 7am, but the guy shows up at 7:45 and complains the line is already so long. The managers cell phone voicemail is full. The regional office will confirm your order, but these guys act like they never heard of it. I will never use UHaul again. Penske is more, but their service is so much better.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

I will only rent from this location from now on! Extremely helpful people!!

THANN M. 
Rating:
5.0

Awesome

Mike D. 
Rating:
5.0

Thank you

MERRIBETH B. 
Rating:
5.0

Painless return of equipment

ronald P. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
3.0

Customer did not leave a comment.

ROSS S. 
Rating:
5.0

Customer did not leave a comment.

Darrell C. 
Rating:
3.0

Very congested and difficult to navigate after hours without personnel and at night for proper rental vehicle parking

HARRY C. 
Rating:
1.0

Order #: 29713430. I reserved a 12x6 trailer to move my son from Notre Dame to Bloomington IN. I was picking up the trailer in Bloomington. I reserved the trailer a week earlier with 24 packing blankets, 2 furniture dollies, and 1 hand truck for 9am Monday. I tried to call the UHaul pick up location on Sunday to confirm, but went to a voice mail that was full. Tried most of the afternoon on, but no luck. Went over to the place to confirm for Monday, and I was assured no problem. I arrived on Monday at 8:30am to find no trailer, and no equipment, and no phone call to let me know. Offered me a truck that was way too small. I had to pick up a trailer in South Bend Indiana which put me behind about an hour. When I got to SB to pick up the trailer, no help to lift the trailer onto the hitch, and no instructions on how to hook up the safety chains, break lights. I am experienced with trailers, so no problem, but not good for folks who don't. No hand cart was available. My quote was $89 in Bloomington, but was $149 in South Bend. This was the worst moving experience ever. UHAUL is the worst. What happened to you as a company!

JOHN K. 
Rating:
4.0

Receiving attendant was courteous and pleasant.

Kimberly N. 
Rating:
5.0

It kinda sucked that the dolly was never returned to the unused position so I had to pay for it. Inside the back of the truck was really dirty inside was pretty clean except the cup holders were kinda gross. The women at the counter when I picked up my U-Haul was a gem she was so fun and polite and probably one of the only reasons I would suggest that U-Haul location. They should add to the app if returning after hours if your photos will not upload to use the web browser because I sat there for 30 minutes trying to upload photos because there was no troubleshoot option.

Abigail J. 
Rating:
5.0

Customer did not leave a comment.

Harold J. 
Rating:
4.0

Truck was not running good air conditioning didn't work charged for gas when it was where it was at when I picked it up

Sherrie W. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
4.0

Customer did not leave a comment.

LORI G. 
Rating:
5.0

Perfect experience. The staff was amazing. Very helpful. Will definitely use them again. Highly recommended. There were lots of people there and everyone seemed to be very happy with their bookings. The staff goes out of their way

Mary W. 
Rating:
4.0

Customer did not leave a comment.

GARETH N. 
Rating:
1.0

Tell the next customer to go to a different location.

Kyle L. 
Rating:
5.0

great customer service

Brian B. 
Rating:
1.0

Your customer service is horrific. I was charged when 3 people told me I wouldn’t be.

MICHAEL K.  |  Overall Experience 
Rating:
5.0

Staff was so pleasant and helpful..

Sharron W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

April C.  |  Overall Experience 
Rating:
5.0

We really like the young lady Tracy. She was very nice and helpful.

howard j.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kirk C.  |  Overall Experience 
Rating:
2.0

The GM T the Facility was very rude and I felt like he was being racist because we are white.I would not recommend that storage facility or that you have a sub to anybody

louise i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William K.  |  Overall Experience 
Rating:
5.0

The staff were fantastic and even helped me lift things into my truck as I was checking out. I recommend this storage facility to anyone who needs to use storage.

David G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charmaine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA B.  |  Overall Experience 
Rating:
4.0

It would have been perfect if not for my interaction with staff just prior to move out. I attempted to call facility several times with questions about my move out but was put on hold 20-30 minutes each time then disconnected with no help from staff member.

Joane W.  |  Overall Experience 
Rating:
4.0

My personal experience with storage facilities has been with a 10x15 you pay $100 not an 8x8 like at uhaul.

Melissa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toriano N.  |  Overall Experience 
Rating:
5.0

The experience that I had with U-Haul and storage was wonderful the people were kind gentle and respectful help me in any way that I needed there was no problem with the truck there was no problem with the person that took care of me it was a very wonderful experience thanks you all

Yohondous D.  |  First Impressions 
Rating:
5.0

Nice people helped me in anyway they could

KEITH K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keli B.  |  First Impressions 
No reviews have been submitted for this location.

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