Customer Reviews for U-Haul Moving & Storage of South Cypress

828 reviews

21346 FM 529   Cypress, TX 77433

(281) 500-9004

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 500-9004

21346 FM 529
Cypress, TX 77433

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I arrived at 9 AM to pickup my rental. There was nobody at the counter to complete the rental process. There were 3 parties waiting on three separate rentals. Nobody was at the counter until 9:15. The gentleman ahead of me in line was not amused. He tried calling the store manager and got voicemail and then tried the store owner as the numbers were posted. Just as he got off the phone with the owner, the guy showed up to do checkout. It was 9:15.

CHRIS JAMES M. 
Rating:
1.0

First of, the store opens at 9 on Sunday but no employee was available till 9:30am. That too after called the President of the company. My pickup was confirmed for 9am. Did online check in, had to wait 20 mins coz another employee took the key for the truck that was assigned to me. Eventually they changed the truck in the system and I got the keys at 10am. Truck I got was dirty with used masks left from last user. I took pictures of it.

Saud Q. 
Rating:
4.0

staff need to be more attentive in customer service

WILBER G. 
Rating:
5.0

Customer did not leave a comment.

Ricardo T. 
Rating:
3.0

Customer did not leave a comment.

FRANCIS R. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Daniel was knowledgeable, fast and friendly! I couldn't have asked for a better experience!

NANCY N. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C.  |  First Impressions 
Rating:
5.0

Great customer service when I picked up and dropped off.

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Dezell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Renting the storage was a great experience! The couple that checked me in was so friendly and personable! I do have a complaint, then next day that I went to drop off my stuff in the unit, I noticed the latch to close was lose. I went to report it to the gentleman in front office, guy with long hair and he told me that he didn’t have access to his tools because the previous manager had been pushed out of the office and left everything locked. I didn’t need to know that and he didn’t provide a solution. Didn’t follow up with me and I don’t know if that is gonna be a problem long term.

Ozumy T.  |  First Impressions 
Rating:
4.0

When I called to make sure that I was good on my account the employee was pretty short and unkind. I wanted to know if I was good to go but he just said if I received an email I was good. He didn’t know what was on the email or ask any questions to verify that I am good to move out. I didn’t move out, the other person on my account did while I was out of town.

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

I googled this location after experiencing bad service with a lotion on Fry Rd. Daniel and his staff went above and beyond to help me understand the process and accept the equipment. The staff periodically checked on us to make sure we were ok after traveling from Orlando to Texas! This location is clean and convenient. Thanks again!!

Michell H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

The guys who helped me were awesome! They were friendly and efficient. I will rent from here again!

MICHELLE A. 
Rating:
5.0

Mr. Smith was always helpful in questions I had throughout the process.

OSCAR H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaquelin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSEMBEL R.  |  Online Move In 
Rating:
5.0

N/A

Franklin Brownso U. 
Rating:
5.0

Customer did not leave a comment.

Leo K. 
Rating:
5.0

Customer did not leave a comment.

Jorge B. 
Rating:
5.0

Customer did not leave a comment.

Rosembel R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosembel R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER V. 
Rating:
5.0

Customer did not leave a comment.

LEBARON B. 
Rating:
5.0

Customer did not leave a comment.

Myckell O. 
Rating:
5.0

The employees were friendly and very accommodating.

SONYA T. 
Rating:
5.0

The lady who helped me with renting equipment at this location was courteous, quick, and helpful. My departure location in Fort Worth neglected to include the equipment, which is why I had to go into the South Cypress location. One drawback is that when I called, I kept getting the Uhaul general number instead of the location. The wait times varied between 11-45 minutes! That is why I drove up to the office because I couldn't get anyone on the phone to answer my questions about the rental equipment.

Shennette G. 
Rating:
5.0

Great team to work with

GEORGE E. 
Rating:
5.0

The guy that checked me in was a really nice guy.

Bruce M. 
Rating:
5.0

Danny is great!

ENRISHA P.  |  Overall Experience 
Rating:
5.0

All staff were helpful

Greg B.  |  Overall Experience 
Rating:
5.0

Good service

Hung H.  |  First Impressions 
Rating:
5.0

Great customer service from the associate at the facility

Joseph L. 
Rating:
5.0

None whatsoever the lady named Patricia was very outstanding professional and had great customer service

VICTOR B. 
Rating:
5.0

Everything was ok for me. Very professional & friendly services. Great location, easy in & out. Went to Galveston & back with great asscess to 99 grand parkway, pick up & drop off. Everything works for me yeahuright. Thanks Uhaul

JOSEPH S. 
Rating:
5.0

Everything a this location was exceptional.

ARMANDO S. 
Rating:
5.0

Customer did not leave a comment.

RAID Q. 
Rating:
5.0

Customer did not leave a comment.

timothy W. 
Rating:
5.0

Customer did not leave a comment.

JANTA R. 
Rating:
5.0

Customer did not leave a comment.

JUAN N. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
5.0

Danny was great and very knowledgeable.

MYRON WOSHUN T. 
Rating:
5.0

Excellent services

SERGIO V. 
Rating:
5.0

Customer did not leave a comment.

Paula B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELISA G. 
Rating:
5.0

Customer did not leave a comment.

ESMERALDA P. 
Rating:
5.0

All was very good, no improvements needed at this time.

WILLIE B. 
Rating:
5.0

Customer did not leave a comment.

Ralph G.  |  First Impressions 
Rating:
5.0

SARA WENT ABOVE AND BEYOND. 5tars

John S V.  |  First Impressions 
Rating:
3.0

One of the representatives was not willing to change my drop off location to the same place I was using storage. I had to call another representative in order to change the location.

Neil B.  |  Online Move In 
Rating:
1.0

The staff was slow, rude and very condescending. While I was on the phone with someone higher up with Uhual; the staff here was back talking me, making rude comments, telling me they wouldn't help me, etc... from start to finish it was a horrific experience. I will never use uhual again!

Zachary C. 
Rating:
5.0

Customer service was great.

Charlene w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ORLANDO M. 
Rating:
5.0

Great customer service and extremely helpful staff.

DILLION COLE K. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Great Customer service N/A

KIPENZI R. 
Rating:
5.0

Customer did not leave a comment.

MARLO J. 
Rating:
1.0

One person working so I ended up waiting in line about 45 minutes just to get rid of the trailer I rented.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

Amanda B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JESSICA H. 
Rating:
5.0

This storage center always exceeds my expectations. The general manager is very attentive in helping each of her customers out the best way she can. This is my 3rd time using the facility and I will be using it for my last departure out of Texas in August

KELSEY K.  |  First Impressions 
Rating:
5.0

I will be renting again from this location.

SEAN PETER S. 
Rating:
1.0

Customer did not leave a comment.

Zachary D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNESTO T. 
Rating:
5.0

Thank you for keeping all of my personal items safe! Have a great year!

Dion J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA A. 
Rating:
5.0

NOTTING THE PEOPLE AND THE STORE ARE ALWAYS TOP NOTCH WHEN I FGO THERE . THANK THE CREW FOR ALL THERE HELP

GEORGE L. 
Rating:
3.0

The new guy was nothing like the other guys that I normally deal with. But I guess since he's new it's ok

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Sarah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Customer did not leave a comment.

BRETT L. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
5.0

Daniel was a great help and was always so friendly to us. Thank you!

Aide G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON L. 
Rating:
4.0

Customer did not leave a comment.

Brian Z. 
Rating:
3.0

Customer did not leave a comment.

LINDA J. 
Rating:
5.0

Store Manager Brittany and Assistant Dan are Rock Stars!! They are super professional, and always provide excellent customer service! I love renting from this location!

jose A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Great customer service and very helpful. Go see them for all your storage needs and truck rental.

CHARLENE W. 
Rating:
5.0

Friendly and helpful staff, Clean equipment, parking lot was easy to navigate. Only complaint is that the lobby was hot!

Terri S. 
Rating:
5.0

I received a free unit rental for 1 month with my truck rental. The gentleman that helped me was excellent. I ended up needing 2 more units and I received a GREAT rate. Definitely use this facility again.

Charlene w.  |  First Impressions 
Rating:
4.0

The truck had 151,000 miles and drove like a tank. The ride was very bumpy - its almost as if one of the tires was rectangular and not round. When I returned the truck, I asked the attendant at what mileage they retire trucks. He said "as long as we can keep them on the road". For this truck, that day has passed.

THOMAS EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

PAUL C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

INARDIS G. 
Rating:
1.0

I was told by the GM who felt so compelled to be meticulous that the car was due back at 8:15 on a Sunday (facility doesn't open until 9-9:30?) or I would be charged a daily rate and/or extra fees. I went through the stress of doing a turn around trip in effort to make sure I met the deadline. Daniel was there on Sunday. Said he would not be on the clock until then and to sign in with the link and drop the keys off. The link was giving me error messages @ 7:57am.. I took a snapshot of the message and vehicle being park at the facility. Of course I was charge the additional fees. I ask Dawson for a correction on 6-11-2021, showed him, the photos, while Daniel sat in the chair verifying that I was there on that day. Dawson ask Daniel for assistance. They denied me of removing the fee. And said I was not there on time and fees apply. I hope this facility enjoys there $20 fee, because this will be the last time I rent a vehicle from this location.. If I can avoid it at ALL COST. And as soon I have time... I will be moving from both of my 10x10 storages..... The facility was unprofessional from the initial rent. The staffs attitudes definitely reflect management.

Demetric M. 
Rating:
5.0

Customer did not leave a comment.

DEREK L. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
1.0

Contract hides charges. Not transparent. Very overpriced.

Gustavo M. 
Rating:
5.0

Fantastic

mohammad M. 
Rating:
5.0

Customer did not leave a comment.

Christopher K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YISNIEL G. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
5.0

Nothing everyone from the managers to the check In process was awesome!!! I'm completely satisfied.

MARCUS G. 
Rating:
5.0

I've used 2 other Uhaul places in the last few weeks a send this was by far the friendliest, cleanest and easiest to use.

MAGGIE C. 
Rating:
4.0

Customer did not leave a comment.

MIRTHA A. 
Rating:
2.0

I would like to know why none has called me only mi iterate sister saying all my mothers life long possessions have been seized and I was no longer welcome.How can you have a Deranged manager. Someone needs to contact me 1. For the overcharges on truck rental and inaccurate gas. 2. Not allowing me to rent to me again the time I had movers ready just for bringing these overcharges to light..Now my units have been given to my daughter?Really Go Uhaul what’s going on here ?

DOMINIC M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

SERGIO V. 
Rating:
3.0

Trailer was horrible. I rented the same length trailer recently and the ride was perfectly smooth. This trailer bounced around the entire time. The only remedy was to call uhaul roadside and have them come fix it or bring a new trailer. Males no sense that I can't just go back to the store and get a replacement.

Corey M. 
Rating:
5.0

Customer did not leave a comment.

TANDRA W. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Great customer service

Joe M.  |  First Impressions 
Rating:
5.0

Good experience

STEVEN S. 
Rating:
1.0

Initially I was very pleased with this location. A letter will follow with reasons and photos as to why I am giving this rating. Perhaps, Brittany, if you took a moment to get to know your clients, you would have known my wallet was locked in one of my units rented 5/21/21 and if you retrieve your camera footage you will see me, my kid, and my father in law loading on three separate trips, multiple bags, and my father in law mixed up two bags I was CURRENTLY using with my other bags. In those two bags; there were snacks for my special needs son, his seizure medication, my husbands insulin and syringes, and my passport and my WALLET. When I spoke to you about a late payment initially I was going to call you back when I was not in my car. Then, with all going on in my life, I flat forgot. Then, I planned to pay when Robert reserved the new units (for his belongings and his files), since I would be down there. Somehow I missed all of you during hours you were open and when I went to pay the next few days after that I realized my wallet was missing and honestly thought it was stolen until I pieced the insulin, missing seizure medicine and snacks. Normally I would have noticed this immediately BUT the same day we moved into the facility, my younger sons were with their father, ROBERT (who opened the lockers with free rentals he earned) and my husband CHRIS (bald with glasses) was being rushed back to the hospital from Somerville (to the medical center) That is another reason you will see my father in law on the tapes from last week because my husband wasn’t feeling well. Please keep an eye out for my letter which will come to you online and if need be, certified. Please also provide a name of the supervisor who instructed you to speak to my daughter, threatening her with police and telling her that your supervisor said my husband wasn’t allowed to wait for me in the car, with his eyes closed in the air conditioning, after being in your hot warehouse, the same warehouse your employee (that gave me a tour) told us didn’t get hotter than 80 despite it saying it was not climate control. I found out later he was new, even though your asm is who sold me the spaces. (He is amazing and polite btw) I also don’t think someone looking for a bunch of free space would have purchased a total of 11 bundles between Uhaul and another competitor of yours. I do, as explained to the new guy and Asm on 4/11 and again a few days later to a young girl, have 4918 sq ft and six generations of stuff to move, ALONE. That is how the young girl sold me on these uboxes. Which , for the record, are NOT FREE AT ALL. Delivery alone was almost $300. I was pressured into that transaction she told me to just change the date change the date and guess what? They don’t answer the phone to change it. Next thing( I have SIX boxes and had it not been for my son, all SIX your staff member pushed me into ordering would have been left in my street. So, again my letter is in route. I look forward to a Very productive chat with you and your boss, and the corporate office along with the corporate attorney for Uhaul if need be. I take defamation of my character serious and keep in mind I have numerous friends with lockers there and your staff discussing me to customers is unacceptable. I get you and your staff are all young but making assumptions and poking fun to others or via social media is a huge moral/ ethical issue my book. I suggest you inform your staff to stop , you included, and refrain from ever discussing a customer outside of work. It can result in serious ramifications against Uhaul and the actual person who commits the offense. Chat soon. Bobbi WOOLDRIDGE ROWLAND

Bobbi R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shengjie Y. 
Rating:
5.0

Brittany was great and very helpful her team was as well!!

JEFFERY W.  |  Overall Experience 
Rating:
4.0

Self return was nice since they were closed.

Jason A. 
Rating:
5.0

Fill the gasoline tank

Douglas R. 
Rating:
1.0

Customer did not leave a comment.

GREGORY P. 
Rating:
5.0

Everything was made fast and easy. Wasn't there longer than 10 minutes. Same with dropping off the truck we rented. Fast easy service.

Rachel V. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
5.0

Customer did not leave a comment.

VICTOR H. 
Rating:
5.0

Great customer service!

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

ENRISHA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Great customer service, easily the best Uhaul experience I have had to date.

PAUL M. 
Rating:
4.0

Brittany was very helpful and patient.

PAULA J.  |  First Impressions 
Rating:
5.0

Yes absolutely I will be recommending this location everyone there are so helpful and very easy to get along with and I also would like to add that Dawson is an excellent Uhaul representative and this young man is honorable to his word. Uhaul is a better place for it. I'm definitely using this Uhaul location without a doubt!!!

CELIA C. 
Rating:
5.0

I’ve only experienced the best from Brittany and the staff there. Been with them almost 2 years and would highly recommend this location.

Tammy F.  |  Overall Experience 
Rating:
4.0

A dumpster located conveniently on site would have made my overall experience Excellent. There was no place to dispose of minor trash, much less any larger items that were no longer needed. Nonetheless, my overall experience was definitely Above Average.

Ron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  Online Move In 
Rating:
5.0

Best experience ever!!!!

JIMMIE G. 
Rating:
5.0

Alex was really helpful and polite I recommend this place to everyone

RAFAEL C. 
Rating:
5.0

Customer did not leave a comment.

RAVIKUMAR V. 
Rating:
4.0

Although this location was especially helpful, my experience returning an auto transport was terrible. When picking it up, I was told they would leave the drop off location (in a different city) open, which I took to mean I could return it to any Uhaul. However, when returning the trailer, I was bounced from one location to the next as they told me they were full, they did not take trailers, or they were not my "assigned" drop off location, which, as I said, was supposedly left open. Apparently even if you don't have a drop off location assigned, they will assign one, but that location might reassign you, so when you get there, you'll be in the wrong place. This was the third location I tried to drop off at, and after they initially said they were full and I had been assigned to a different location, they took pity on me and let me return it there after I said this was the third location I'd been to and they were now telling me to drive 30 minutes away. Clarify your drop off location during pickup.

BRANDON H. 
Rating:
5.0

Customer service was great and service member was well informed about the product amd service!

MARCUS H. 
Rating:
4.0

Your staff Daniel is a pleasant man, he is very kind to customers, very respectful, he has a good manner of approach. Because of his good attitude, I believe he will do great in future.

FOLASHADE I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip p.  |  Overall Experience 
Rating:
5.0

The man taking care of was respectful and attentive to my needs. He helped me every step of the way

steven M.  |  First Impressions 
Rating:
5.0

Daniel was very helpful and friendly! Definitely recommend.

Jessica S.  |  First Impressions 
Rating:
5.0

The team was extremely helpful!! They are very professional!! I had issues opening my unit, and the Team was there to assist. I am very pleased with the service and I would recommend that location, because they are smiling and have great attitude and customers want to see that !!!!

Andrew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie W.  |  Overall Experience 
Rating:
5.0

N/A

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

Donae M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIZZY TENNILLE W. 
Rating:
5.0

I think that y'all did an excellent job of taking care of me

MARK A. 
Rating:
5.0

Nice friendly staff .

Shaun B.  |  First Impressions 
Rating:
5.0

Great employees.

ELVIS P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

Terrific customer service!

IVAN V. 
Rating:
5.0

The employees here are great ! If anything is needed it would be a larger covered after hours return area with more direct lighting for security.

RAUL M. 
Rating:
5.0

Truly an excellent experience. Daniel in Cypress was amazingly kind and courteous as well as knowledgeable.

Shareece S.  |  First Impressions 
Rating:
5.0

Sara and Brittany are so helpful. Awesome team!!!

Aria T.  |  First Impressions 
Rating:
5.0

Daniel was extremely nice and helpful, made my decision to rent a storage unit easy. Everything was fast and very informative.

Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Devin L.  |  Online Move In 
Rating:
5.0

Fransico was excellent. Amazing customer service and he was super helpful providing everything I needed.

Samantha P.  |  First Impressions 
Rating:
5.0

Awesome and friendly staff!!!

TINA L.  |  First Impressions 
Rating:
5.0

I love this location and Brittany the Manager is amazing...she deserves a raise. She goes above and beyond the call of duty. World class service from all the employees that I have dealt with at this location. I'll actually pass up other locations just to give this branch my business. Thanks!

DONALD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes J.  |  First Impressions 
Rating:
5.0

Great people.

Armadno S.  |  Overall Experience 
Rating:
5.0

This is the best Uhaul I have ever been to excellent customer service and friendly people Danny in particular was a great help and an asset to your team.

Wiliam Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDER C.  |  Overall Experience 
Rating:
5.0

Even though, I chose a storage facility closer to my home in San Benito Tx, but the staff at this location was very helpful and extremely friendly, too friendly....

Jason S.  |  Overall Experience 
Rating:
5.0

Danny and Becky were great great service

ABELARDO L.  |  Overall Experience 
Rating:
5.0

Servicio muy bueno y práctico, facilitó todo...

Crispulo G.  |  Overall Experience 
Rating:
5.0

Your employee Alexander was a tremendous help on such short notice. He was polite, respectful and very knowledgeable on what he was doing. I will definitely come back on my next moving needs. Customer service was exceptional.

Cristian P.  |  First Impressions 
Rating:
5.0

The staff was kind. They were welcoming. It seems like the chemistry is perfect. They were helping each other and never neglected any task.

MARREIO E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie G.  |  Online Move In 
Rating:
5.0

Whoever set up trailer storage there at your facility must have had a trailer! It was by far the best set up for parking trailers that I have ever been at. When I get another trailer your facility will be my only stop, even if I have to wait for one to come open, I tell all my trailer friends about you facility! Thank you so much for caring!

gilbert t.  |  Overall Experience 
Rating:
5.0

The staff was friendly and accommodating to all my needs.

Armadno S.  |  First Impressions 
Rating:
5.0

The staff is always friendly and helpful.

RICARDO S.  |  Overall Experience 
Rating:
5.0

Daniel was very helpful and courteous!

Antonio G.  |  First Impressions 
Rating:
5.0

Great place, and helpful staff. Thanks

Clay J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCHEHERAZARDE G.  |  Overall Experience 
Rating:
5.0

The workers were very professional and very helpful every time I would definitely recommend to friends and family

Joezette w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGELIO G.  |  Overall Experience 
Rating:
5.0

Hated to leave and only left because I was permanently relocated my travel trailer. This place was one of the most affordable places that didn’t go up in price every month!

Sandra B.  |  Overall Experience 
Rating:
5.0

Great friendly service

Shanetta M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Araceli V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUMMER W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dedric L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ervin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashaunda S.  |  First Impressions 
Rating:
5.0

The bathrooms smelled good.

John 1145 D.  |  First Impressions 
Rating:
5.0

Brittany is wonderful service very friendly and very helpful, make the process easier and explain each doubt that I had

Gaspar L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Laura L.  |  Overall Experience 
Rating:
1.0

I will be back in the near future thank you

SIRENA T.  |  Overall Experience 
Rating:
5.0

Every staff member was helpful and made the whole process easy.

RICARDO S.  |  First Impressions 
Rating:
5.0

Great stuff very helpful. Britany was very helpful

ERIC P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN J.  |  First Impressions 
Rating:
5.0

The attendant who waited on me was the best in service. The exemplifies the very meaning of the word. The was friendly and fun to work with. Never felt like he was a stranger. I don’t think it gets any better than that. Awesome experience.

Sandra P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda M.  |  Overall Experience 
Rating:
5.0

Special thanks to Danny and Britney they were so great and helping went beyond Their duties

ABELARDO L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gustavo G.  |  Overall Experience 
Rating:
5.0

Very professional

VICKI S.  |  First Impressions 
Rating:
5.0

The facility is clean, up to date and easily accessible. Drive-in bays help when loading or unloading during inclement weather. The folks are very helpful and friendly.

ROGELIO G.  |  First Impressions 
Rating:
5.0

Daniel Smith and Brittany were informative , professional, and exceeded my expectations . Excited to be doing business with such a great team.

Cornelius B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley V.  |  Online Move In 
Rating:
5.0

Me encanto la atención de sus trabajadores la manager fue muy paciente con mi inglés y muy profesional lo recomendaría siempre

Marianela B.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Excellent customer service

KARILYN D.  |  First Impressions 
Rating:
5.0

Brittany Rayburn has been such an amazing person to deal with from day 1. We have been using this U-Haul location for almost a year, renting the Cargo trailers monthly for our business. We are no longer using the cargo as much, however, we have now moved to rent parking space to park our own trailer now, and once again, Brittany has just been nothing but great at assisting us and helping us with the whole process. She always makes us feel like we are her only customer.

JIMMIE C.  |  First Impressions 
Rating:
5.0

15 ft van was really clean inside and out. In pandemic felt the cleanliness was very safe to drive. Employees @ FM 529/ S. Cypress were also very helpful.

Robert B.  |  Overall Experience 
Rating:
4.0

Insects in the units and floors inside the units were dirty.

DESMOND K.  |  Overall Experience 
Rating:
4.0

Just wish the storage was a little cheaper so I could afford to keep my stuff there for many years.

joseph q.  |  First Impressions 
Rating:
5.0

The units could use a bit more light, but otherwise excellent!

Rin B.  |  Overall Experience 
Rating:
5.0

Brittney and her staff are so wonderful! They have treated me like family since I’ve known them. I would recommend U-Haul especially U-Haul on 529 to anyone who’s looking for a trustworthy storage or to assist with their moving needs, this is the place........Love’em!

Sharmaine S.  |  First Impressions 
Rating:
5.0

Brittany and Daniel were very accommodating and helpful. Francisco was very helpful also. We really felt special with all the attention we received!

Robert B.  |  First Impressions 
Rating:
5.0

The Manager was so knowledgeable. She knew her stuff real good. All the staff was very helpful. I would recommend to come here if they want good customer service.

Erica G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Stephen A.  |  First Impressions 
Rating:
5.0

Everyone that I have spoke to in person or over the phone has very helpful and welcoming. I love this facility and wouldn’t go anywhere else. Thanks and happy holidays .

Sharon M.  |  First Impressions 
Rating:
5.0

The 2 young men that helped me were very professional,kind,considerate and very helpful!!! They deserve some kuddos!!

ROY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDUARDO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bunny N.  |  Overall Experience 
Rating:
5.0

This was one of the best managed storage facilities! Well lit and very clean! Wonderful staff.

Angel G.  |  Overall Experience 
Rating:
5.0

Our move in was excellent. Staff were knowledgeable and helped streamline our visit so that we could get back to our move. Would definitely recommend to anyone looking for storage!

Aaron W.  |  First Impressions 
Rating:
5.0

Super Nice Staff and very knowledgeable about storage space. Michael even help me with my big refrigerator. Thank you all for your help. I will tell all of my friends and family about this place. SUPER COOL!!!

ARTHUR M.  |  First Impressions 
Rating:
5.0

Best customer service around never had a problem ask for assistance in getting a 24hr code at 7pm help me right away high recommend this place for all your moving needs.

Aaron M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUMMER W.  |  First Impressions 
Rating:
5.0

The two gentlemen on staff on August 29 were very polite and helpful! They took the time to walk me through the process. They were VERY professional. I’m happy to have selected this location

Deig Aaron S.  |  First Impressions 
Rating:
5.0

Very polite and new a lot about his work

SERGIO D.  |  First Impressions 
Rating:
3.0

elevator broke duting my first week as i was moving in

Mary J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Brittany was a pleasure on the phone telling me all the options for my needs and had great customer service! Also, Joe was a delight making sure I understood how to access my unit and all with a great attitude! Best customer service EVER!

Carolina C.  |  First Impressions 
Rating:
1.0

(Husband Mike is filling this out) Management is a joke. Joe was the only decent employee there. Brittney needs a class on class and customer service along with etiquette and a course on how to deal with people that essentially pay their salaries.

Denise F.  |  Overall Experience 
Rating:
5.0

Great helpful staff. We were renting a medium Uhaul truck for 24 hours to assist us from our hour & moving into storage . ( Just sold our home.) We were planning use the truck to put our things in storage with another Storage Company. Upon arrival were told a 2nd floor storage unit was not available instead it was 1st floor & NOT climate controlled. We called the Uhaul staff where we rented the truck. It is just what we wanted & needed. 2nd floor Climate Controlled. It is a brand new building so very few Spaces are presently Leased. The only concern we have is the RAT trap that was in our unit. I put all my soft goods in Rubbermaid boxes for protection but boxes for the rest. We’ll see & hope/pray the rats steer clear of our stuff. But the staff was great & very helpful.

KENNY S.  |  First Impressions 
Rating:
5.0

I love that you have climate control units. They were clean and well kept, looked brand new. I do like the fact that there is an alarm system in place. Thank you for keeping my things safe.

shelia l.  |  First Impressions 
Rating:
5.0

Brittany was the best.

Tracey C.  |  First Impressions 
Rating:
5.0

Brittany and her team were awesome. The facility was nice and clean I would definitely recommend this location to friends and family .

SCHEHERAZARDE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jade R.  |  First Impressions 
Rating:
5.0

I have visited numerous storage facility through the years for my own personal use as well as others, for the first time a storage facility that hit all the check boxes, 1. Staff Tony and Dave Excellent. 2. Easy access including staff 3. Neat ,organized, clean 4. Restroom impressively clean Thanks for the great experience, by the end of the day of felt ownership, It left a greater impression on my 8 year old Son who was also impressed .

obediah l.  |  First Impressions 
Rating:
5.0

very helpful associates, and the manager goes above and beyond to be helpful. Facilities are very clean and love that the facilities have propane available to RV users! Love that. One other suggestion for your next mostly RV storage, add a dump station! Would be happy to pay a small fee each time it's used for the convenience and I'm sure others would also. Again all associates are top notch and I really appreciate that!

Pamela D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy W.  |  First Impressions 
Rating:
5.0

The staff at this location went over and beyond to make my process as easy as possible. Thank You and continue to stay safe during this pandemic

Ashley K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margaret M.  |  Overall Experience 
Rating:
5.0

Very pleased with the entire staff

Willie D.  |  Overall Experience 
Rating:
5.0

The manager was very friendly

ALLEN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Federico M.  |  First Impressions 
Rating:
5.0

incredible experience, everyone who works there is friendly and knowledgeable. Can't imagine going anywhere else.

Mike M.  |  First Impressions 
Rating:
4.0

There was an issue with the alarm after hours. There were a lot of roaches.

Latoya T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teneal H.  |  Overall Experience 
Rating:
5.0

As we arrived a day early to our U-Haul facility in South Cypress, we were served by Joe who answered all our questions and made us feel welcome. The facilities looked very secure. Excellent service

Carmen C.  |  First Impressions 
No reviews have been submitted for this location.

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