I was told by the GM who felt so compelled to be meticulous that the car was due back at 8:15 on a Sunday (facility doesn't open until 9-9:30?) or I would be charged a daily rate and/or extra fees. I went through the stress of doing a turn around trip in effort to make sure I met the deadline. Daniel was there on Sunday. Said he would not be on the clock until then and to sign in with the link and drop the keys off. The link was giving me error messages @ 7:57am.. I took a snapshot of the message and vehicle being park at the facility. Of course I was charge the additional fees. I ask Dawson for a correction on 6-11-2021, showed him, the photos, while Daniel sat in the chair verifying that I was there on that day. Dawson ask Daniel for assistance. They denied me of removing the fee. And said I was not there on time and fees apply. I hope this facility enjoys there $20 fee, because this will be the last time I rent a vehicle from this location.. If I can avoid it at ALL COST. And as soon I have time... I will be moving from both of my 10x10 storages..... The facility was unprofessional from the initial rent. The staffs attitudes definitely reflect management.Demetric M.
Moving Truck Rental in Cypress, TX at U-Haul Moving & Storage of South Cypress
Cypress, TX 77433
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Cypress, TX 77433
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Contract hides charges. Not transparent. Very overpriced.Gustavo M.
Nothing everyone from the managers to the check In process was awesome!!! I'm completely satisfied.MARCUS G.
I've used 2 other Uhaul places in the last few weeks a send this was by far the friendliest, cleanest and easiest to use.MAGGIE C.
Trailer was horrible. I rented the same length trailer recently and the ride was perfectly smooth. This trailer bounced around the entire time. The only remedy was to call uhaul roadside and have them come fix it or bring a new trailer. Males no sense that I can't just go back to the store and get a replacement.Corey M.
Good experienceSTEVEN S.
Self return was nice since they were closed.Jason A.
Fill the gasoline tankDouglas R.
Everything was made fast and easy. Wasn't there longer than 10 minutes. Same with dropping off the truck we rented. Fast easy service.Rachel V.
Great customer service!DEBORAH G.
Great customer service, easily the best Uhaul experience I have had to date.PAUL M.
Yes absolutely I will be recommending this location everyone there are so helpful and very easy to get along with and I also would like to add that Dawson is an excellent Uhaul representative and this young man is honorable to his word. Uhaul is a better place for it. I'm definitely using this Uhaul location without a doubt!!!CELIA C.
Best experience ever!!!!JIMMIE G.
Alex was really helpful and polite I recommend this place to everyoneRAFAEL C.
Although this location was especially helpful, my experience returning an auto transport was terrible. When picking it up, I was told they would leave the drop off location (in a different city) open, which I took to mean I could return it to any Uhaul. However, when returning the trailer, I was bounced from one location to the next as they told me they were full, they did not take trailers, or they were not my "assigned" drop off location, which, as I said, was supposedly left open. Apparently even if you don't have a drop off location assigned, they will assign one, but that location might reassign you, so when you get there, you'll be in the wrong place. This was the third location I tried to drop off at, and after they initially said they were full and I had been assigned to a different location, they took pity on me and let me return it there after I said this was the third location I'd been to and they were now telling me to drive 30 minutes away. Clarify your drop off location during pickup.BRANDON H.
Customer service was great and service member was well informed about the product amd service!MARCUS H.
I think that y'all did an excellent job of taking care of meMARK A.
Terrific customer service!IVAN V.
The employees here are great ! If anything is needed it would be a larger covered after hours return area with more direct lighting for security.RAUL M.
Great customer serviceLaryssa M.
Just keep doing what you are doing. Great experience overall.DANIEL C.
Always great!TINA L.
The guys were very helpfulMICHAEL D.