Customer Reviews for U-Haul Moving & Storage of South Cypress

931 reviews

21346 FM 529   Cypress, TX 77433

(281) 500-9004

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(281) 500-9004

21346 FM 529
Cypress, TX 77433

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very profesional personal, that i would be happy to do business again!

RAFAEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAFAEL M. 
Rating:
5.0

Customer did not leave a comment.

Tellis S. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
4.0

Customer did not leave a comment.

HARRY H. 
Rating:
1.0

Customer did not leave a comment.

YULINSEYA F. 
Rating:
5.0

Customer did not leave a comment.

JACKIE L. 
Rating:
1.0

Very rude employees, not helpful in any way. Only Eileen the manager was helpful but that was when I was moving out and had a question. The entire time I needed to speak with staff they weren't helpful.

Zaidita R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
5.0

Customer did not leave a comment.

OLEN W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T.  |  Overall Experience 
Rating:
4.0

I know this location was struggling with staff in the past. I scheduled early morning pick-up since I had a busy day ahead of me. When I arrived my U-Box wasn't loaded on a dolly yet, so I had to wait for the young woman to load it, about 30 minutes.

ROBERT R. 
Rating:
5.0

Excelente servicio, muy atentos

YUDIT C.  |  First Impressions 
Rating:
5.0

Has nothing to do with this location but the main customer service needs some work.. This is now the 2nd trailer I have rented in the last few months that the original location doesn't have one in stock the day before or the day of.. the 1st person that contacted me when I told her the location she was sending me to that was over 30mins away from my house wasn't going to work she went silent or hung up not sure so what.. I called and had to spend 30mins on the phone before getting someone that knew what to do they found the cypress location 5mins from my house.. customers service needs to do better..

CHERYL MARIE J. 
Rating:
1.0

Customer did not leave a comment.

ashley G. 
Rating:
5.0

The service assistant at the drop off location was VERY helpful. Brooke was her name and she made sure we was helped in a very respectful reasonable way. I am grateful for the return personnel for they were very helpful through the drop off process and making sure we had a smooth transition out of the Uhaul.

Jerry L. 
Rating:
2.0

Damaged ubox, now having to expend time with claims. Service although very kind execution was poor.

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

LOUIS C. 
Rating:
4.0

24 he drop off service is the way to go

CHESTER P. 
Rating:
5.0

Customer did not leave a comment.

SONIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
1.0

This truck was horrible leaking transmission fluid. Truck is unsafe to drive due to a terrible wheel alignment. Horrible horrible horrible

TIONA M. 
Rating:
5.0

Customer did not leave a comment.

Chariti P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Chester P. 
Rating:
5.0

Customer did not leave a comment.

Summaiya J. 
Rating:
5.0

Customer did not leave a comment.

Paulette B.  |  First Impressions 
Rating:
5.0

Immaculate enviroment

Babatunde B.  |  First Impressions 
Rating:
5.0

Great service.

Renzo P. 
Rating:
5.0

Great timely service very satisfied

SHAWN L. 
Rating:
5.0

the young man that helped me on location went above and beyond to set me up to suceed

DONALD A. 
Rating:
3.0

Customer did not leave a comment.

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

MELISSA S. 
Rating:
5.0

Just continue to have great customer service.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

YOSMEL F. 
Rating:
5.0

How about you don't fraudulently charge me for a wrong drop off location. They claimed I dropped off my equipment at the wrong location and the wrong state. They refunded me, but now I have to wait for my refund.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
4.0

Customer did not leave a comment.

Keenan J. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Excellent experience

PAUL L. 
Rating:
3.0

Brian did not understand the UHaul software which made my renting process long and painful. The girl behind the counter had to help him numerous times. When Brian escorted me to my rental his mother called and he took the call. Really? I waited 2 seconds before I interrupted him because I had questions. Frustrating. But everything else was fine and I didn't have any problems with the truck. Yay!

TONYA RHEA W. 
Rating:
2.0

Communication was lacking as I had to call multiple times to get updates about a missed delivery window. I understand the breakdown was between the driver and the customer reps I was speaking with. They were very helpful, but have no control over the delivery issues. We had to postpone our movers because of the lack of communication which was very frustrating.

Erin M. 
Rating:
4.0

Customer did not leave a comment.

ANGELA W. 
Rating:
5.0

Thank you.

Cornelius B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEIDY E G. 
Rating:
3.0

The inside of the truck had food inside the glove compartment. The truck needs windshield wipers and the transmission seems to have issues.

JEFFREY M. 
Rating:
4.0

Customer did not leave a comment.

SYLVIA J.  |  Overall Experience 
Rating:
2.0

Manager was 15 minutes late. It took 30 minutes to get our truck. We were leaving for Ohio, time was precious. Air conditioning went out 10 minutes into our trip. Head lights dim. Terrible trip

DEBRA S. 
Rating:
1.0

Do not under any circumstances use Uhaul for moving your items. I They have no regard their customers and do not communicate at all. It took them until 4:30 pm the day before my delivering the Uboxes to tell me that they would be there between 4 and 7 pm. I hired movers through moving help when I ordered the boxes for the same day. Common sense would say that the boxes need to be there in the morning for a 5 bedroom house, but obviously that doesn't occur to them, so the movers had to go back and forth getting 2 boxes at a time, making it until 10:30 pm before they were done. I was smart and had the boxes delivered the day before the movers where scheduled to unload. Well, the problems did not stop there. They were supposed to pick up the boxes the day after the unload. They called and asked to come 2 days later due to problems with the truck. I said that was fine. They texted that Saturday morning to say they were on the way and never heard from them again. Supposidely, they showed up and left because there was a car parked halfway in front of the driveway. No call, text, or knok on the door to move it. They just left. I found out about that 4-5 hours later when I called. How ridiculous is that? No communication with their customers whatsoever. If you use the for Uboxes, expect there to be problems with communciation. You have been forewarned. I would stop using them for reserving trailers as well, but there really are no other options.

John G. 
Rating:
5.0

I had a pleasant experience.

RYAN S. 
Rating:
5.0

Super friendly team members

JEFFREY S. 
Rating:
5.0

Friendly and helpful employees!!

Jorge P. 
Rating:
5.0

Return was flawless. Staff performed in an exemplary manner. Could not have been better.

RICHARD ROSS D. 
Rating:
1.0

First impressions are everything and with that said. So far the only thing about this storage is the location. Our first impression of the facility was not very good. The employee at the front seemed like she really didnt want to be bothered. The loading area is full of old junk as soon as you enter the building and it is filthy and smelly. You are greeted by a dirty mattress as soon as you enter the building that smells bad. The building smells bad as soon as you enter and there were roaches crawling in the elevator. My unit was not cleaned at all with chips and dirt over the whole inside u had to sweep it out myself. The person at the front said the maid service would be there later and to just sweep it out to the end of the hall. I returned hours later the dirt and chips of trash were still there. Not a good first impression at all. I would not recommend anyone here. May need to invest in a maid that actually cleans and not leave the junk in front of the entrance for months. Also spray for bugs.

SHYNEQUA A.  |  First Impressions 
Rating:
3.0

You charged me for 2 days additional after I returned the trailer. I have sent an email to customer service with my invoice & contract number. Still no reply from U-Haul.

ADAM R. 
Rating:
5.0

Daniel was excellent! Your u-haul in College Station was horrible. I booked the u-box and asked it to remain on site for a week. Willing to pay for the month but they shipped it to Cypress - they screwed up and couldn't care - only one person tried to help and he work part-time. Thankful for Daniel - he saved us!!!

CONOR M. 
Rating:
5.0

Everything went well. No complaints about anything. Great customer service! Everyone was nice, friendly and took care of everything!

KIM G. 
Rating:
5.0

She was amazingly friendly and helped me with getting a storage unit.

Michael A.  |  First Impressions 
Rating:
5.0

Customer service was great. Couldn't of asked for better service.

JEFFRIE J. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Everything was great - customer service was great. But we did have an issue with the trailer needed to be swept. It was extremely dirty. I know it is a utility trailer and it will not be spotless, but it did need to be swept out.

ROY N. 
Rating:
5.0

Excellence service from start to end

Miguel P. 
Rating:
5.0

Don't leave the huge cardboard windshield sun advertisement in the vehicle, also vehicles we're parked too close together we had to climb in the passenger side?

KENNETH B. 
Rating:
3.0

When making a reservation online. IT needs to be a real reservation not just a hold and you confirm as it gets closer. What a waste of everyones time and planning to make moves happen!

Shana L. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Antonina K. 
Rating:
5.0

Customer did not leave a comment.

SHERRY P. 
Rating:
5.0

Everything was excellent!

WILLIAM B. 
Rating:
5.0

Daniel and Francisco were very friendly and gave us a very good customer service! Thank you!

Henry R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramazan O. 
Rating:
5.0

Customer did not leave a comment.

LYNNE D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

Great customer service and great people!

KEVIN L. 
Rating:
5.0

Great overall experience. The process was very simple, and effective. Thank you U-Haul.

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

CLIFETEANA M. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

We used the largest trailer for our Garner Family Vacation and our UHaul was the perfect size. We love UHaul! Thanks for making this trip easy for us to carry all of our tents, bikes and camping stuff!

JAMES M. 
Rating:
4.0

You are a national company. With locations in most cities, if not all. Your brand promotes for people to move item on their own.” U Haul” yet you charge people extra for one way rental. This was not explained at the pickup location at the time of rental and it seems like your penalizing customer for doing what your company promotes. Rental of a 6x12 trailer for 30 hours, which is a little over 1 day should not cost 313.00. For this, I probably will not be using your service again nor will I recommend it to anyone I know!

HERMAN R. 
Rating:
5.0

All the employees were very friendly and helpful.

Sherea J.  |  First Impressions 
Rating:
5.0

The day I picked up the containers were not good. However when I returned the containers I was able to speak with the Manager Danny and he made everything right. He really went above and beyond to listen to my concerns, apologize even though he wasn't involved at the beginning, and made sure my experience turned around. If it wasn't for him, I would be giving this a 1 STAR.

ROBERT R. 
Rating:
4.0

Great service.

EDDIE N. 
Rating:
5.0

A+

Oscar H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RILEY G. 
Rating:
4.0

MGR was not honest about prices. Did not sit well to be lied to

James C.  |  First Impressions 
Rating:
5.0

Nothing

ANTHONY C. 
Rating:
5.0

They were awesome. I would however love if they get equipment in earlier than my reservation, that they would give me a call and offer the equipment to me earlier!! I would have really loved that option this time!

Michelle A. 
Rating:
1.0

I picked up the tow dolly on 8/7 and dropped it off the same day in the afternoon and I was charged 45 plus 98.8 dollars on my card because they said I returned the tow dolly on 8/9 and when I called they employee said that his coworker messed up and he charged me wrong and now I have to wait like 6 business days for me to get my money back when it only too then couple of seconds to take my money .

AZUCENA G. 
Rating:
5.0

Customer did not leave a comment.

JACK W. 
Rating:
5.0

Awesome Customer Service

ABIGAIL M Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT A. 
Rating:
5.0

I think nothing,I was well attended

ALFREDO M. 
Rating:
5.0

Customer did not leave a comment.

Truong N. 
Rating:
5.0

Good customer service, good equipment, very good experience. thanks

LAWRENCE E. 
Rating:
4.0

Nice people

STEPHANIE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carel S. 
Rating:
5.0

Great

Cheryl T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joseph Q. 
Rating:
5.0

Thx.

RAYMOND S. 
Rating:
5.0

The gentlemen with the lovley long hair is ALWAYS upbeat, welcoming and quick to provide excellent service. Great customer service for sure I literally refuse to goto other locations I love this location so much. As some one who uses Uhauls at time almost weekley... Seriously, he runs a good shop. Mrs. Hoisington

JESSICA M H. 
Rating:
4.0

I arrived at 9 AM to pickup my rental. There was nobody at the counter to complete the rental process. There were 3 parties waiting on three separate rentals. Nobody was at the counter until 9:15. The gentleman ahead of me in line was not amused. He tried calling the store manager and got voicemail and then tried the store owner as the numbers were posted. Just as he got off the phone with the owner, the guy showed up to do checkout. It was 9:15.

CHRIS JAMES M. 
Rating:
1.0

First of, the store opens at 9 on Sunday but no employee was available till 9:30am. That too after called the President of the company. My pickup was confirmed for 9am. Did online check in, had to wait 20 mins coz another employee took the key for the truck that was assigned to me. Eventually they changed the truck in the system and I got the keys at 10am. Truck I got was dirty with used masks left from last user. I took pictures of it.

Saud Q. 
Rating:
4.0

staff need to be more attentive in customer service

WILBER G. 
Rating:
5.0

Customer did not leave a comment.

Ricardo T. 
Rating:
3.0

Customer did not leave a comment.

FRANCIS R. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Daniel was knowledgeable, fast and friendly! I couldn't have asked for a better experience!

NANCY N. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C.  |  First Impressions 
Rating:
5.0

Great customer service when I picked up and dropped off.

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Dezell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Renting the storage was a great experience! The couple that checked me in was so friendly and personable! I do have a complaint, then next day that I went to drop off my stuff in the unit, I noticed the latch to close was lose. I went to report it to the gentleman in front office, guy with long hair and he told me that he didn’t have access to his tools because the previous manager had been pushed out of the office and left everything locked. I didn’t need to know that and he didn’t provide a solution. Didn’t follow up with me and I don’t know if that is gonna be a problem long term.

Ozumy T.  |  First Impressions 
Rating:
4.0

When I called to make sure that I was good on my account the employee was pretty short and unkind. I wanted to know if I was good to go but he just said if I received an email I was good. He didn’t know what was on the email or ask any questions to verify that I am good to move out. I didn’t move out, the other person on my account did while I was out of town.

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

I googled this location after experiencing bad service with a lotion on Fry Rd. Daniel and his staff went above and beyond to help me understand the process and accept the equipment. The staff periodically checked on us to make sure we were ok after traveling from Orlando to Texas! This location is clean and convenient. Thanks again!!

Michell H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

The guys who helped me were awesome! They were friendly and efficient. I will rent from here again!

MICHELLE A. 
Rating:
5.0

Mr. Smith was always helpful in questions I had throughout the process.

OSCAR H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaquelin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSEMBEL R.  |  Online Move In 
Rating:
5.0

N/A

Franklin Brownso U. 
Rating:
5.0

Customer did not leave a comment.

Leo K. 
Rating:
5.0

Customer did not leave a comment.

Rosembel R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosembel R.  |  Online Move In 
Rating:
5.0

Danny is great!

ENRISHA P.  |  Overall Experience 
Rating:
5.0

All staff were helpful

Greg B.  |  Overall Experience 
Rating:
5.0

Good service

Hung H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph G.  |  First Impressions 
Rating:
5.0

SARA WENT ABOVE AND BEYOND. 5tars

John S V.  |  First Impressions 
Rating:
3.0

One of the representatives was not willing to change my drop off location to the same place I was using storage. I had to call another representative in order to change the location.

Neil B.  |  Online Move In 
Rating:
5.0

Customer service was great.

Charlene w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda B.  |  Online Move In 
Rating:
5.0

This storage center always exceeds my expectations. The general manager is very attentive in helping each of her customers out the best way she can. This is my 3rd time using the facility and I will be using it for my last departure out of Texas in August

KELSEY K.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Zachary D.  |  Overall Experience 
Rating:
5.0

Thank you for keeping all of my personal items safe! Have a great year!

Dion J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah W.  |  First Impressions 
Rating:
5.0

Daniel was a great help and was always so friendly to us. Thank you!

Aide G.  |  Overall Experience 
Rating:
5.0

Store Manager Brittany and Assistant Dan are Rock Stars!! They are super professional, and always provide excellent customer service! I love renting from this location!

jose A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose A.  |  First Impressions 
Rating:
5.0

I received a free unit rental for 1 month with my truck rental. The gentleman that helped me was excellent. I ended up needing 2 more units and I received a GREAT rate. Definitely use this facility again.

Charlene w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher K.  |  First Impressions 
Rating:
2.0

I would like to know why none has called me only mi iterate sister saying all my mothers life long possessions have been seized and I was no longer welcome.How can you have a Deranged manager. Someone needs to contact me 1. For the overcharges on truck rental and inaccurate gas. 2. Not allowing me to rent to me again the time I had movers ready just for bringing these overcharges to light..Now my units have been given to my daughter?Really Go Uhaul what’s going on here ?

DOMINIC M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel I.  |  First Impressions 
Rating:
5.0

Great customer service

Joe M.  |  First Impressions 
Rating:
1.0

Initially I was very pleased with this location. A letter will follow with reasons and photos as to why I am giving this rating. Perhaps, Brittany, if you took a moment to get to know your clients, you would have known my wallet was locked in one of my units rented 5/21/21 and if you retrieve your camera footage you will see me, my kid, and my father in law loading on three separate trips, multiple bags, and my father in law mixed up two bags I was CURRENTLY using with my other bags. In those two bags; there were snacks for my special needs son, his seizure medication, my husbands insulin and syringes, and my passport and my WALLET. When I spoke to you about a late payment initially I was going to call you back when I was not in my car. Then, with all going on in my life, I flat forgot. Then, I planned to pay when Robert reserved the new units (for his belongings and his files), since I would be down there. Somehow I missed all of you during hours you were open and when I went to pay the next few days after that I realized my wallet was missing and honestly thought it was stolen until I pieced the insulin, missing seizure medicine and snacks. Normally I would have noticed this immediately BUT the same day we moved into the facility, my younger sons were with their father, ROBERT (who opened the lockers with free rentals he earned) and my husband CHRIS (bald with glasses) was being rushed back to the hospital from Somerville (to the medical center) That is another reason you will see my father in law on the tapes from last week because my husband wasn’t feeling well. Please keep an eye out for my letter which will come to you online and if need be, certified. Please also provide a name of the supervisor who instructed you to speak to my daughter, threatening her with police and telling her that your supervisor said my husband wasn’t allowed to wait for me in the car, with his eyes closed in the air conditioning, after being in your hot warehouse, the same warehouse your employee (that gave me a tour) told us didn’t get hotter than 80 despite it saying it was not climate control. I found out later he was new, even though your asm is who sold me the spaces. (He is amazing and polite btw) I also don’t think someone looking for a bunch of free space would have purchased a total of 11 bundles between Uhaul and another competitor of yours. I do, as explained to the new guy and Asm on 4/11 and again a few days later to a young girl, have 4918 sq ft and six generations of stuff to move, ALONE. That is how the young girl sold me on these uboxes. Which , for the record, are NOT FREE AT ALL. Delivery alone was almost $300. I was pressured into that transaction she told me to just change the date change the date and guess what? They don’t answer the phone to change it. Next thing( I have SIX boxes and had it not been for my son, all SIX your staff member pushed me into ordering would have been left in my street. So, again my letter is in route. I look forward to a Very productive chat with you and your boss, and the corporate office along with the corporate attorney for Uhaul if need be. I take defamation of my character serious and keep in mind I have numerous friends with lockers there and your staff discussing me to customers is unacceptable. I get you and your staff are all young but making assumptions and poking fun to others or via social media is a huge moral/ ethical issue my book. I suggest you inform your staff to stop , you included, and refrain from ever discussing a customer outside of work. It can result in serious ramifications against Uhaul and the actual person who commits the offense. Chat soon. Bobbi WOOLDRIDGE ROWLAND

Bobbi R.  |  First Impressions 
Rating:
5.0

Brittany was great and very helpful her team was as well!!

JEFFERY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ENRISHA P.  |  First Impressions 
Rating:
4.0

Brittany was very helpful and patient.

PAULA J.  |  First Impressions 
Rating:
5.0

I’ve only experienced the best from Brittany and the staff there. Been with them almost 2 years and would highly recommend this location.

Tammy F.  |  Overall Experience 
Rating:
4.0

A dumpster located conveniently on site would have made my overall experience Excellent. There was no place to dispose of minor trash, much less any larger items that were no longer needed. Nonetheless, my overall experience was definitely Above Average.

Ron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  Online Move In 
Rating:
4.0

Your staff Daniel is a pleasant man, he is very kind to customers, very respectful, he has a good manner of approach. Because of his good attitude, I believe he will do great in future.

FOLASHADE I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip p.  |  Overall Experience 
Rating:
5.0

The man taking care of was respectful and attentive to my needs. He helped me every step of the way

steven M.  |  First Impressions 
Rating:
5.0

Daniel was very helpful and friendly! Definitely recommend.

Jessica S.  |  First Impressions 
Rating:
5.0

The team was extremely helpful!! They are very professional!! I had issues opening my unit, and the Team was there to assist. I am very pleased with the service and I would recommend that location, because they are smiling and have great attitude and customers want to see that !!!!

Andrew W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donae M.  |  First Impressions 
Rating:
5.0

Nice friendly staff .

Shaun B.  |  First Impressions 
Rating:
5.0

Great employees.

ELVIS P.  |  First Impressions 
Rating:
5.0

Truly an excellent experience. Daniel in Cypress was amazingly kind and courteous as well as knowledgeable.

Shareece S.  |  First Impressions 
Rating:
5.0

Sara and Brittany are so helpful. Awesome team!!!

Aria T.  |  First Impressions 
Rating:
5.0

Daniel was extremely nice and helpful, made my decision to rent a storage unit easy. Everything was fast and very informative.

Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Devin L.  |  Online Move In 
Rating:
5.0

Fransico was excellent. Amazing customer service and he was super helpful providing everything I needed.

Samantha P.  |  First Impressions 
Rating:
5.0

Awesome and friendly staff!!!

TINA L.  |  First Impressions 
Rating:
5.0

I love this location and Brittany the Manager is amazing...she deserves a raise. She goes above and beyond the call of duty. World class service from all the employees that I have dealt with at this location. I'll actually pass up other locations just to give this branch my business. Thanks!

DONALD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes J.  |  First Impressions 
Rating:
5.0

Great people.

Armadno S.  |  Overall Experience 
Rating:
5.0

This is the best Uhaul I have ever been to excellent customer service and friendly people Danny in particular was a great help and an asset to your team.

Wiliam Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDER C.  |  Overall Experience 
Rating:
5.0

Even though, I chose a storage facility closer to my home in San Benito Tx, but the staff at this location was very helpful and extremely friendly, too friendly....

Jason S.  |  Overall Experience 
Rating:
5.0

Danny and Becky were great great service

ABELARDO L.  |  Overall Experience 
Rating:
5.0

Servicio muy bueno y práctico, facilitó todo...

Crispulo G.  |  Overall Experience 
Rating:
5.0

Your employee Alexander was a tremendous help on such short notice. He was polite, respectful and very knowledgeable on what he was doing. I will definitely come back on my next moving needs. Customer service was exceptional.

Cristian P.  |  First Impressions 
Rating:
5.0

The staff was kind. They were welcoming. It seems like the chemistry is perfect. They were helping each other and never neglected any task.

MARREIO E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie G.  |  Online Move In 
Rating:
5.0

Whoever set up trailer storage there at your facility must have had a trailer! It was by far the best set up for parking trailers that I have ever been at. When I get another trailer your facility will be my only stop, even if I have to wait for one to come open, I tell all my trailer friends about you facility! Thank you so much for caring!

gilbert t.  |  Overall Experience 
Rating:
5.0

The staff was friendly and accommodating to all my needs.

Armadno S.  |  First Impressions 
Rating:
5.0

The staff is always friendly and helpful.

RICARDO S.  |  Overall Experience 
Rating:
5.0

Daniel was very helpful and courteous!

Antonio G.  |  First Impressions 
Rating:
5.0

Great place, and helpful staff. Thanks

Clay J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCHEHERAZARDE G.  |  Overall Experience 
Rating:
5.0

The workers were very professional and very helpful every time I would definitely recommend to friends and family

Joezette w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Benjamin T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGELIO G.  |  Overall Experience 
Rating:
5.0

Hated to leave and only left because I was permanently relocated my travel trailer. This place was one of the most affordable places that didn’t go up in price every month!

Sandra B.  |  Overall Experience 
Rating:
5.0

Great friendly service

Shanetta M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Araceli V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUMMER W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dedric L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ervin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashaunda S.  |  First Impressions 
Rating:
5.0

The bathrooms smelled good.

John 1145 D.  |  First Impressions 
Rating:
5.0

Brittany is wonderful service very friendly and very helpful, make the process easier and explain each doubt that I had

Gaspar L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Laura L.  |  Overall Experience 
Rating:
1.0

I will be back in the near future thank you

SIRENA T.  |  Overall Experience 
Rating:
5.0

Every staff member was helpful and made the whole process easy.

RICARDO S.  |  First Impressions 
Rating:
5.0

Great stuff very helpful. Britany was very helpful

ERIC P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN J.  |  First Impressions 
Rating:
5.0

The attendant who waited on me was the best in service. The exemplifies the very meaning of the word. The was friendly and fun to work with. Never felt like he was a stranger. I don’t think it gets any better than that. Awesome experience.

Sandra P.  |  First Impressions 
Rating:
5.0

Special thanks to Danny and Britney they were so great and helping went beyond Their duties

ABELARDO L.  |  First Impressions 
Rating:
5.0

Very professional

VICKI S.  |  First Impressions 
Rating:
5.0

The facility is clean, up to date and easily accessible. Drive-in bays help when loading or unloading during inclement weather. The folks are very helpful and friendly.

ROGELIO G.  |  First Impressions 
Rating:
5.0

Daniel Smith and Brittany were informative , professional, and exceeded my expectations . Excited to be doing business with such a great team.

Cornelius B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley V.  |  Online Move In 
Rating:
5.0

Very friendly and helpful. Excellent customer service

KARILYN D.  |  First Impressions 
Rating:
5.0

Brittany Rayburn has been such an amazing person to deal with from day 1. We have been using this U-Haul location for almost a year, renting the Cargo trailers monthly for our business. We are no longer using the cargo as much, however, we have now moved to rent parking space to park our own trailer now, and once again, Brittany has just been nothing but great at assisting us and helping us with the whole process. She always makes us feel like we are her only customer.

JIMMIE C.  |  First Impressions 
Rating:
4.0

Just wish the storage was a little cheaper so I could afford to keep my stuff there for many years.

joseph q.  |  First Impressions 
Rating:
5.0

Brittney and her staff are so wonderful! They have treated me like family since I’ve known them. I would recommend U-Haul especially U-Haul on 529 to anyone who’s looking for a trustworthy storage or to assist with their moving needs, this is the place........Love’em!

Sharmaine S.  |  First Impressions 
Rating:
5.0

The Manager was so knowledgeable. She knew her stuff real good. All the staff was very helpful. I would recommend to come here if they want good customer service.

Erica G.  |  First Impressions 
Rating:
5.0

Everyone that I have spoke to in person or over the phone has very helpful and welcoming. I love this facility and wouldn’t go anywhere else. Thanks and happy holidays .

Sharon M.  |  First Impressions 
Rating:
5.0

The 2 young men that helped me were very professional,kind,considerate and very helpful!!! They deserve some kuddos!!

ROY M.  |  First Impressions 
Rating:
5.0

Super Nice Staff and very knowledgeable about storage space. Michael even help me with my big refrigerator. Thank you all for your help. I will tell all of my friends and family about this place. SUPER COOL!!!

ARTHUR M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUMMER W.  |  First Impressions 
Rating:
5.0

The two gentlemen on staff on August 29 were very polite and helpful! They took the time to walk me through the process. They were VERY professional. I’m happy to have selected this location

Deig Aaron S.  |  First Impressions 
Rating:
3.0

elevator broke duting my first week as i was moving in

Mary J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Great helpful staff. We were renting a medium Uhaul truck for 24 hours to assist us from our hour & moving into storage . ( Just sold our home.) We were planning use the truck to put our things in storage with another Storage Company. Upon arrival were told a 2nd floor storage unit was not available instead it was 1st floor & NOT climate controlled. We called the Uhaul staff where we rented the truck. It is just what we wanted & needed. 2nd floor Climate Controlled. It is a brand new building so very few Spaces are presently Leased. The only concern we have is the RAT trap that was in our unit. I put all my soft goods in Rubbermaid boxes for protection but boxes for the rest. We’ll see & hope/pray the rats steer clear of our stuff. But the staff was great & very helpful.

KENNY S.  |  First Impressions 
Rating:
5.0

Brittany and her team were awesome. The facility was nice and clean I would definitely recommend this location to friends and family .

SCHEHERAZARDE G.  |  First Impressions 
Rating:
5.0

very helpful associates, and the manager goes above and beyond to be helpful. Facilities are very clean and love that the facilities have propane available to RV users! Love that. One other suggestion for your next mostly RV storage, add a dump station! Would be happy to pay a small fee each time it's used for the convenience and I'm sure others would also. Again all associates are top notch and I really appreciate that!

Pamela D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nancy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert w.  |  First Impressions 
Rating:
5.0

The manager was very friendly

ALLEN S.  |  First Impressions 
Rating:
5.0

As we arrived a day early to our U-Haul facility in South Cypress, we were served by Joe who answered all our questions and made us feel welcome. The facilities looked very secure. Excellent service

Carmen C.  |  First Impressions 
No reviews have been submitted for this location.

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