Customer Reviews for U-Haul Moving & Storage of South End

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South End

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Jeffrey G. on

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Annette B. on

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Jesse G. on

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tina m. on

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I always get great service from you is why i go to your location

Tina S. on

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Matt P. on

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jim b. on

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Rick M. on

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Karen J. on

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I never had hitch installed but was charged for it.

Robert O. on

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Would be nice if you told on the website that its a 100 dollar deposit regardless of how much it is. And not have to wait no telling how long to finally get the money back.

Patrick M. on

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shawn j. on

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Greg F. on

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Roy S. on

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I just had a great experience with my use of your equipment. The person there hock me up to the trailer and made sure everything worked. When I got back he took care of everything

keith D. on

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Christine V. on

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Honestly, the gentleman who signed us in couldn’t have been more helpful. We actually checked in at the wrong location and he had our reservation transferred from the other location to the one we were at and had us on our way in no time. The guy who checked me back in was just as pleasant and helpful!! Great team at this location!!

Richard d. on

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Hire some more people it does a lot of business for 2 guys

CRAIG R. on

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ADAM P. on

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John Christopher K. on

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James U. on

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They were having troubles with the computer system that day but the gentlemen at the counter was able to quickly figure things out and get me on my way fast. Great job!

Fred Y. on

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Clark K. on

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Was overcharged told itd how things work with cash had to hook up trailer myself they were confused by out of state id i wanted a refund to be honest

Dashelle C. on

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Great friendly expedient service with a great deal too. Very HAPPY WITH OUR EXPERIENCE!

Ron V. on

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CRAIG R. on

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Nicklas Aldrich was very polite & helpful. I'll definitely be back for my future moving needs. Thank you!

Aaron A. on

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Nothing, great team

Shannon S. on

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The service was excellent and the check out clerk was engaging and helpful. I was very pleased with my experience.

Howard R. on

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mathew h. on

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I am always happy when visiting this location- the best in the area. Great workers who go beyond there job title. Quick service . Truck is always ready . Very friendly staff. Clean facilty, clean truck.

mark n. on

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Rented a unit yesterday and the contract said gas gage was at full witch really was between 3/4 and full i have a picture of. I put 30 miles on box truck and put $6.00 in tank before returning at closing then find out the next morning was charged $8.00 for gas.

John Christopher K. on

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Dawn J. on

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Not allow people to smoke in the vehicles Would have appreciated being given a print out of the expectations instead of having to try and read it on my phone

Jennifer H. on

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Nick was wonderful from the moment we spoke. Another person at another location tried to do our reservation and it was confusion from the moment he started it. Nick called me and it was absolutely great!! Everything went smooth. Then when we returned the trailer, the guy was just as great and helpful. If you need a rental, this is the place to go!

Bryan K. on

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jill f. on

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For the last question would i recommend this location...... Hmmmm Yes and No... Yes because they were absolutely friendly and helped me out as much as possible! Especially Nick And Greg!!! No because I went to get in my storage unit and had found that there were mice in there... Eating in my stuff... Not just 1 but both my storage... My couches, boxes, and Bags!!! But Nick the manager was absolutely 100% helpful!!! He was very professional and even helped me on his day off! And for that reason... That’s why I would recommend it for some reasons, but not all! But everything can be fixed if there are mice! But thanks for a great service!

Edward Z. on

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Truck had a low rear tire and strong smell of marijuana. My reservation was moved and I was informed that it was moved to an incorrect location that was closed and had no equipment when I arrived. I had to go to 3 different locations before I found My rental.

ANTUAN W. on

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really great service. the sales associate was super friendly and helpful. definitely will recommend this location!

Katheryn B. on

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I thought that the equipment was great and the customer service was excellent!

Patricia A. on

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Everything went like clockwork!

Patricia W. on

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Great service!

patrick s. on

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Gary M. on

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Salesmen were accommodating and helpful. I came in to reserve a truck on Thursday for Saturday and was handled quick and easy. I had asked for an appliance dolly and was told to ask for it when I picked up the truck. When I came to pick up the truck there were no appliance dollies available. Also when I reserved the small truck I was not told that there is no ramp. I was offered a utility dolly and some straps. That did not work. The refrigerator was not moved. Luckily it the person who was receiving the refrigerator has one in working condition and it wasn't a deal breaker. Turning in the truck was easy and the salesman discounted the rental a bit to compensate for not having what I had thought I could get.

JAVIER M. on

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frank s. on

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Ali B. on

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Cleveland M. on

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Joel V. on

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I Dont Think You Need any Improvements... Everything was Awesome... : ) P.S. Maybe Set Up a Pop Machine, Had to Pay $2.00 for a 20oz. Bottle of Coke Next Door @ Rite Aid... : (

Nicholas P. on

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Customer service at the counter was great! Had a really good experience! Will definitely recommend this location to anyone I know that needs to rent a truck or trailer (like I did)

Kevin R. on

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NICHELLE G. on

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Todd F. on

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MIKE C. on

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Greg P. on

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Would have been nice to have lights on the front of the fenders on the dolly for night time driving.

james u. on

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Guy there was great, very helpful, no problems - thanks!

elaine e. on

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marquita b. on

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They double charge me and, They told me I can keep uhaul for 24hrs but double charging me less then 12 hours.. I had the uhaul truck for 6dys and spent 700 dollars

Matthew H. on

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JOHN S. on

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russel d. on

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Very satisfied with check in.

dan h. on

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very helpful young man once he figured out what I needed. the reservation effort over the phone was difficult

John M. on

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The man that helped me was very good, friendly, and efficient. The facility was clean and organized. Everything went smoothly.

Ray C. on

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Sooooo Easy! Gave him my phone number, he asked if I was Ray. I said yes. Decided which van, gave him my credit card and he gave me the keys. Check in was fast and easy too!!!!

Michael H. on

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Vipul S. on

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Barbara w. on

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Had appointment for 9am, once I got truck it would not turn over. So I had to go back in and they put me into another truck, got into that truck and it was on empty. So now I had to go get gas, buy this time it's 10am. I had people waiting on me to help move at 9 30am. I feel when you have a reservation the truck should be started before I get there with gas into it. Wasted an hour messing around with your guys's trucks was not happy

dax m. on

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Be honest with the gas and millage used when returning equipment overnight

RASOUL E. on

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Although, I reserved the trailer online and provided all of the information. He needed to do it twice since he had problem with computer system. It took me over 30 minutes to get the trailer.

CJ G. on

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The employee that helped with the pick up process was excellent!

Kenneth O. on

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lori k. on

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1. The passenger side mirror was broken, making my driving experience frightful. I cut my trip short because of it. 2. The price doubled for only 1.5 hours of usage. I basically picked up the vehicle on Detroit Ave. and went to Costco in Perrysburg and back, and my bill doubled! What I thought was going to be $20 was nearly $50! I won't rent a vehicle to move something ever again. 3. The worker was fabulous and helpful.

Graham T. on

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Manager was very friendly and helpful.

Abdalmenem A. on

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I was charged for refueling when in fact was refueld back to what it was

kerry s. on

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timothy c. on

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Great location. Staff are very professional and very assertive. Would recommend this location for all pf ypur moving needs. Very clean and safe environment.

raymond o. on

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Nothing. This employee was great.

Kenneth O. on

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George H. on

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Customer service was outstanding

GERALDINE H. on

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A BIG! BIG! BIG 10+ PERCENT %%% 10% GREAT JOB SOUTH END U-HAUL @ GLENDALE & DETROIT AVENUE, TOLEDO, OHIO 43614!! GREAT! GREAT! CUSTOMERS SERVICE! THAT'S WHY MY recommendation is U-Haul South End a 10%

George H. on

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customer service rep was outstanding

Douglas M. on

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Thank you staff were friendly and very helpful

Hunter M. on

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I used a storage locker. The price was nice, but would discourage anyone with a king mattress to use a top locker, though it will fit. Overall a fine experience. Glad to have my things in my new home.

PAUL B. on

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Staff was very helpful

tyesha r. on

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Brian was the only worker who greeted me and was willing to help. His kindness

Kahlihah J. on

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n/a

Michael e. on

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Pam was a big help with everything I needed.