Customer Reviews for U-Haul Moving & Storage of South End

2328 reviews

1415 S Detroit   Toledo, OH 43614
(Glendale @-Us Rt 24)

(419) 382-5155

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 382-5155

1415 S Detroit
Toledo, OH 43614
(Glendale @-Us Rt 24)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Lee D. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
3.0

Fuel policy needs improvement. need to be Full to full because we cannot refuel it to the same mark. need to hire more during week ends

Ahmed A. 
Rating:
4.0

Be easier to get ahold of. Other than that, I have rented from this location multiple times and everyone is friendly!

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
3.0

The staff was some times rude and I didn't like how my rate keep going up.

Shanda C.  |  Overall Experience 
Rating:
3.0

Picked up truck got it to location and back wouldn't open, called and got told we had to call roadside. Finally got to switch out truck since it took an hour to get ahold of roadside and it would take them another 90 minutes to get there. Original truck was 20 ft, New truck was 15 ft. When returning truck, was over charged and girl in office was very rude and unprofessional, making comments to us and other customers while we were being helped by another employee. She was very unprofessional in a management position and I was overcharged and when we questioned it she got extremely rude and would not even look at the overcharge. Due to this incident I will not use uhaul again.

Hilary S. 
Rating:
5.0

Both ladies were very helpful, nice, and overall awesome!

Angela B. 
Rating:
3.0

THE STAFF PERSON WAS NICE BUT TRYING TO DO MULTIPLE JOBS. THEY CLEARLY NEEDED HELP. ONLY EVER SAW ONE STAFF ON DUTY.

tom O. 
Rating:
5.0

The trucks engine light was on. I meant to mention it when I went inside but i forgot. You might want to call and check that truck out.

Donna J. 
Rating:
3.0

The lady that I dealt with was great and provided excellent customer service but there is such a disconnect throughout the entire business. I wanted to initially pickup a truck in Gibsonburg, OH. Online, it allowed me to reserve a truck. No sooner than I made the reservation, a lady from UHaul inside support called me to explain that there were no trucks available there. After searching, she was able to find one 23 miles from me which was a tad inconvenient but she made up for it with a promotional rate. She also provided outstanding customer service and really worked hard to find what I needed. She said she would be in contact the next day to confirm a 15 ft truck but she would also look to see if any had freed up closer to me. The following day, another lady called me, also providing me with outstanding service but she seemed to be completely out of the loop with what was going on with my reservation. After explaining it, she confirmed that there was a 15 ft truck available but stated she couldn't give me the promotional rate the previous lady could, however, she said she would give me some miles to make up for it and my total would be around $70, which was satisfactory to me. When I went to pickup the truck, I didn't realize that you absolutely needed to be at UHaul to pick up the truck at the time stated. I had already paid for the truck and on our way, a sales representative called and stated that my reservation was for 7:30 AM and I only had half an hour to collect the truck. If I paid for it, what difference would it make what time I pick it up? I made a reservation and paid for it- it wasn't even an hour later and I'm already chancing losing my reservation and money - ridiculous. Once I arrived, as stated previously, the woman that was helping me was great, however, she couldn't honor my deal unless I drove to the downtown location to pick up a 15 ft. truck. I did not have time to do that so I ate the cost and took the 15 ft truck they had. All in all, the only thing that saved this survey from completely being terrible were there wonderful women that tried their hardest to reserve a truck for me. Please get it together for a seamless experience beginning at your website and ending with your store locations.

THERESA N. 
Rating:
5.0

Great customer service. Phone calls not to great. Not able to speak to a actual person

JUAN V. 
Rating:
4.0

Customer did not leave a comment.

Jarriel M. 
Rating:
1.0

They charged my card for another day because they never checked in my vehicle. The guy who was supposed to check my truck in was too busy talking to a customers that even before I walked up to the counter to hand in my keys I was waiting a good 10 minutes in line. The staff is also very unprofessional as well. I will never go to the location again!!

Michelle P. 
Rating:
2.0

Customer did not leave a comment.

Stephanie B. 
Rating:
5.0

u'll are doing the right things

Denis M. 
Rating:
5.0

Customer did not leave a comment.

AVERY B. 
Rating:
5.0

Customer did not leave a comment.

Douglass K. 
Rating:
4.0

The. Was. No. Lights. On. The. Instrument. Panol. Driven. Was. Okey. You. Need. To. See. All. Lights. On. Is. Important.

JUAN C. 
Rating:
4.0

Customer did not leave a comment.

Marla O. 
Rating:
5.0

Briezana Williams was amazing! She was very helpful and informative, drop off was quick and easy!

alexis L. 
Rating:
1.0

Clerk wasn't helpful and had a bad attitude

Adrian H. 
Rating:
5.0

Customer did not leave a comment.

Pat B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

rebecca W. 
Rating:
5.0

Both employees were awesome!!! Even during training very professional beat experience ever!!!

MARIA O. 
Rating:
3.0

Yes those 2 beautiful twin sisters even help me save money. I wish I had their names but they were excellent...even when busy and, they worked alone

james O. 
Rating:
5.0

Customer did not leave a comment.

MARIAH L. 
Rating:
3.0

Customer did not leave a comment.

SAM F. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Daron W. 
Rating:
3.0

Customer did not leave a comment.

Tyra D. 
Rating:
3.0

Vehicle was dirty and the transmission sounded like it was going to blow up on the 20' I rented. Also the oil light was on the whole time and when I told the attendant they said don't worry about it.

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

ANASTASIA P. 
Rating:
5.0

Customer did not leave a comment.

Evelyn J. 
Rating:
4.0

Customer did not leave a comment.

ANDREWJOHN O. 
Rating:
5.0

Customer did not leave a comment.

Bethany S. 
Rating:
5.0

Everything and everyone was on point thank you for allowing me to use your truck.

SISSIE S. 
Rating:
2.0

Computers were down for 30 minutes. Vehicle appeared clean but 20 minutes down the road my follow vehicle noticed a slice in the rear tire. When I called to use the insurance, it wouldn't work because the woman who made my contract imputed my address, phone number, and did not include my email on the contract, even though it showed correct on the pin pad at check out. So I had to jump through hoops and wait 3 hours to finally have the tire changed.

BRANDON S. 
Rating:
3.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

Truck was causing me problems was hesitating and when it was hesitating it mad a burning smell. I tried calling Thursday night no one answered. I tried to call and tell them I don't feel safe driving the truck back at night when it's acting up. And me and my daughter not have a ride home. So as soon as I woke up I brought the truck back on the way back the GM of pick up and drop off location called me. I told her situation and that Id was going to take it slow because it was training and snowing out and I didn't trust the truck. I said in about an hour at approximately 11:30 so that would be 12:30. I got there around 12:15. Explained to worker outside situation she said she would be right back she was going to test drive truck. Just before that she said did you go on away with it I said yea that was easier way to get from storage to apartment and to drop off my helpers. She said did you go over 55 I said speed limit is 65 she said that is why. Was back in 5 minutes told GM nothing is wrong with truck I said well she just told me about speed thing no one mentioned that to me. GM argued with me saying she gave me my contract and she never did. She was very rude said she remembered my face knew she highlighted important info knew I signed I remember signing but dont remember getting a copy.this is the 3rd or 4th time I've gotten a truck from this location first truck problem first employee problem. I need another truck beginning of February If I get on it will be from a different location the Detroit ave in Toledo Ohio has become trashy.

MINDY S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

The girl was friendly and explained everything well . Polite and the process went fast.

JODIE L.  |  First Impressions 
Rating:
5.0

Breizana is amazing! She is so nice and works so hard! She really tries to help people. This was the best service I ever got at a uhaul! Thanks to her and everything about my experience there. It was great! Highly recommended.

DIANE A. 
Rating:
5.0

Customer did not leave a comment.

Edwin D. 
Rating:
2.0

Bait and switch on rate. Still not resolved.

Alan B. 
Rating:
5.0

Thank you for your service. You guys were very helpful, Thanks

Sean M.  |  Overall Experience 
Rating:
4.0

Thanks!

Erica T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat O. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
5.0

everything went very well, Avery good experence

Michael L. 
Rating:
5.0

This location provided fast and efficient service. The staff was very friendly, polite and attentive to my concerns. I highly recommend!!

Donald D. 
Rating:
5.0

Nick is the Best! Thanks for all the help & happy holidays!

Lakeitha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen K.  |  Overall Experience 
Rating:
4.0

Great customer service. Laid back and professional

Zachary A. 
Rating:
5.0

Sunday team is the best team ,

TAYLOR ALEXANDRI S. 
Rating:
5.0

The young ladies Taylor and Bre are very helpful , they made things easy for me

Taylor S. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Location on Detroit was very professional and very good with the customers.

cynthia L. 
Rating:
4.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Briezana Williams was awesome she was a big help and customer service 10 out of 10

CHELSEA D. 
Rating:
4.0

Customer did not leave a comment.

Mark K. 
Rating:
4.0

Customer did not leave a comment.

Quinisha G. 
Rating:
5.0

Great service

Taylor S. 
Rating:
5.0

Your friendly not a problem. Why i rent from u service helps there customers over and beyond Thank You for being here

Tina M. 
Rating:
5.0

Outstanding and HONEST service. Caught a mistake and made sure they corrected it even though I may never have discovered it.

Timothy C. 
Rating:
4.0

Nothing at this time

Edward M. 
Rating:
2.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

Michele B. 
Rating:
4.0

Customer did not leave a comment.

Violet T. 
Rating:
2.0

Location was supposed to open at 7. We had a rental pick up for 7:30 and when we arrived the location was dark and closed. Someone finally came at 8:00 and by the time we got out of there it was an hour past our scheduled pick up time.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Bev B. 
Rating:
5.0

I will used this location again it clean and the works are very friendly and helpful

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clark G. 
Rating:
5.0

Customer did not leave a comment.

CATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Staff was friendly and helpful. Answered all my questions.

Nina B. 
Rating:
5.0

Everything was great friendly staff Thank you

Stacie D. 
Rating:
5.0

The girl that helped us was super awesome very helpful & made our experience there so much better briezana Williams was an all around pleasure to do business with

Erin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janell S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Nothing the service was great

Glady S. 
Rating:
4.0

Customer did not leave a comment.

EDWIN N. 
Rating:
5.0

Just continued the customer friendly service.

jeff B. 
Rating:
5.0

Excellent customer service, very friendly!

Mitchell K. 
Rating:
5.0

Briezana was awesome! She was very helpful and friendly. I would definitely recommend her.

Ebonny W. 
Rating:
4.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Give the guy at that facility a raise in pay, excellent worker and very polite!

David C. 
Rating:
3.0

Customer did not leave a comment.

Mickey P. 
Rating:
3.0

You need to check tires and vehicles before sending them out. We could have been in a serious accident.

Alan S. 
Rating:
5.0

Everything was fine as usual. I liked registering on line as it saved me a lot of time and no standing in line

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Nick and his staff were extremely helpful and friendly. The storage units were only supposed to be temporary and only closed as it was my father‘a belongings and he passed away before we even built the shelving and space for his belongings. Thank you for your facilities and the professional service and staff ❣️

Dashelle C.  |  Overall Experience 
Rating:
5.0

The guys there are always so friendly and helpful.

Kim B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Nothing at all. Eye don't remember the young lady who helped me.but i know she was from Detroit Cool peoples very friendly an professional! Thanks guy

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Everything was smooth and quick! Thank you!

Nicole B. 
Rating:
5.0

The agent was a young man and was excellent, even remembering what vehicle I had when I brought it back. He is calm and represents you with the utmost character. I'm a business owner and I would hire him immediately if I needed someone.

leonard C. 
Rating:
4.0

Only problem I encountered was the fact that the original pickup place was supposed to be on Wales Rd on Friday Aug 14 but when showing up there, realized that pickup point had been changed to the Glendale/Detroit Ave location.

Tony W. 
Rating:
4.0

Service was slow because there was only one employee available. However, he did an excellent job.

Glenn G. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Aaron P. 
Rating:
3.0

Customer did not leave a comment.

Thomas T. 
Rating:
4.0

Customer did not leave a comment.

Angel P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rachel S. 
Rating:
4.0

Employee was very helpful and nice. Just busy and could have used some help.

nick L. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
4.0

This was not the location that I chose when I made my reservation on-line. I thought I was picking up the truck 5 minutes from my location, but ended up having to drive 30 minutes to this location.Be aware the U-Haul is apparently not guaranteeing the pick-up spot. If the web site said that, I missed it.

TOM H. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
4.0

I was never able to access the building using my code OR the swipe card they gave me. Staff couldnt figure out why. Luckily I never needed to access after hours and the staff let me in without problem.

donna s.  |  Overall Experience 
Rating:
5.0

I had very good Service, and got everything I needed. Thanks to the salesman.

Carl H.  |  First Impressions 
Rating:
2.0

For a small storage room im renting some where else is a small storage is 3 times bigger than this one and i pay less this one i just closed from uhaul is way to much im sorry and its way to small ur storage for the prize u charge like i said sorry what i think uhaul is to expensive

Rosemary G.  |  Overall Experience 
Rating:
5.0

Great service

Maria b.  |  Overall Experience 
Rating:
5.0

Great store manager! He is always nice and helpful. Fast, quick and easy service!

Juanita S.  |  Overall Experience 
Rating:
1.0

Storage quote incorrect and over charged the customer. Tried to resolve issue by contacting manager multiple times as well as store associates and no one was able to resolve issue. Therefore, I took

cathy b.  |  Overall Experience 
Rating:
5.0

Will use uhaul storage if needed again.

SANDRA L.  |  Overall Experience 
Rating:
5.0

Great friendly expedient service with a great deal too. Very HAPPY WITH OUR EXPERIENCE!

Dashelle C.  |  First Impressions 
Rating:
5.0

really great service. the sales associate was super friendly and helpful. definitely will recommend this location!

ANTUAN W.  |  First Impressions 
Rating:
2.0

They double charge me and, They told me I can keep uhaul for 24hrs but double charging me less then 12 hours.. I had the uhaul truck for 6dys and spent 700 dollars

marquita b.  |  Overall Experience 
Rating:
5.0

Great location. Staff are very professional and very assertive. Would recommend this location for all pf ypur moving needs. Very clean and safe environment.

timothy c.  |  First Impressions 
Rating:
5.0

Customer service was outstanding

George H.  |  Overall Experience 
Rating:
5.0

A BIG! BIG! BIG 10+ PERCENT %%% 10% GREAT JOB SOUTH END U-HAUL @ GLENDALE & DETROIT AVENUE, TOLEDO, OHIO 43614!! GREAT! GREAT! CUSTOMERS SERVICE! THAT'S WHY MY recommendation is U-Haul South End a 10%

GERALDINE H.  |  First Impressions 
Rating:
5.0

customer service rep was outstanding

George H.  |  First Impressions 
Rating:
4.0

Thank you staff were friendly and very helpful

Douglas M.  |  Overall Experience 
Rating:
3.0

I used a storage locker. The price was nice, but would discourage anyone with a king mattress to use a top locker, though it will fit. Overall a fine experience. Glad to have my things in my new home.

Hunter M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

PAUL B.  |  Overall Experience 
Rating:
5.0

Brian was the only worker who greeted me and was willing to help. His kindness

tyesha r.  |  Overall Experience 
Rating:
3.0

n/a

Kahlihah J.  |  Overall Experience 
Rating:
5.0

Pam was a big help with everything I needed.

Michael e.  |  Overall Experience 
No reviews have been submitted for this location.

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