Customer Reviews for U-Haul Moving & Storage of South End

2,577 reviews

1415 S Detroit   Toledo, OH 43614
(Glendale @-Us Rt 24)

(419) 382-5155

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 382-5155

1415 S Detroit
Toledo, OH 43614
(Glendale @-Us Rt 24)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

2 workers inside were no help to me, and we're very short with me. One of them was sitting talking on their phone while I was standing confused because either of them helped me. Was just awkward silence so I put my key on the counter and left.. 1 worker also almost backed right into my rides car when we first arrived.. The truck I also used had almost no gas in it at the time of pick up, not a big deal but wanted to throw that in. All around workers need to be better and more up front with customers that are seeking help.

Noah G. 
Rating:
2.0

Maybe explain contract details to your customers so they actually know about important details and so you dont get over-charged!

Holly O. 
Rating:
1.0

Truck wasn't cleaned when turn in from previous rental. Duck tape holding pieces of passenger door together. The best fuel miles gage wasn't working Totally disappointed with the service

Michael F. 
Rating:
5.0

Nothing! Everything went great! The 5x8 trailer rode great!

travis G. 
Rating:
5.0

Both getting the truck and returning the truck the associates were efficient and friendly. I appreciated how quick the process was !

Jody B. 
Rating:
1.0

I called and lodge a formal complaint and spoke with Nancy on the 800 number the day I returned the vehicle. Not only was I over charged for 113 miles, the level of customer service at this location was horrific. I am a travel nurse so I am a returning customer. An this is the worse location I have ever interacted with. If my refund is not in my account by the end of the business I plan to write a goggle review about my experience. An lodge a formal complaint with the local BBB and attorney generals off division of consumer protection. Nancy indicated to me on the call that there is now way I could have used 113 miles from 12 to 23o pm on Saturday and they obviously did not update the miles. I will not ask again for my money to be returned. I used a total of 18-20 miles. I also was informed when I downloaded the app to my phone I was signing to the fact of my identification, nothing about mileage. That is your staff's responsibility to verify the correct mileage. Again return my money by the end of business or I shall proceed with further action.

Tori J. 
Rating:
1.0

Customer Service Representative Two Caucasian females work 1415 S Detroit Ave, Toledo, OH 43614 Very rude. Disrespectful not professional

sharon B. 
Rating:
4.0

Customer did not leave a comment.

Alice D. 
Rating:
5.0

The staff were very patient and polite. They had a rough day renting continuously and still maintained professionalism. My truck had been rented 4 times that day. Their ability to keep things moving allowed me to pick up my rental on time. I've been to this location many times previously to purchase boxes and never had a problem.

David V. 
Rating:
5.0

Customer did not leave a comment.

TAQUILA C. 
Rating:
5.0

Customer did not leave a comment.

Randal Z. 
Rating:
5.0

Got that ragety 5x8 trailer again. 2721j. Horrible! Had a reservation for Sunday. She said I would be getting that one again. I canceled & got one from downtown.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
4.0

I would recommend that your call centers, have the right information before reserving equipment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Claude W. 
Rating:
1.0

I rent a 5x8 trailer every week with no issues, but this one seemed ragety, bumpy jumpy & made alot of noise. I opened the door and everything was all over the place and my news desk was damaged. The louder than normal rattling noise was very irritating. Heard it over the music.

Travis G. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo U. 
Rating:
5.0

Customer did not leave a comment.

Jeimie V. 
Rating:
5.0

Customer did not leave a comment.

OZZIEL G. 
Rating:
5.0

The woman who helped me rent a 6x12 trailer was a superstar. Excellent service and great attitude! The other women who helped with the return was on a personal call while I stood staring at her and waited for her to finish. I waited almost 2 minutes for her to get off her cell. Very unprofessional.

Evonne M. 
Rating:
5.0

The associated that helped me was awesome, getting the trailer and dropping it off

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

DIJONIA S. 
Rating:
5.0

The service was great.

PAULA K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Customer did not leave a comment.

Merzedes E. 
Rating:
2.0

Know what condition your trucks are in before renting them out.

Stephanie E. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

The two ladies that help me were great.

THOMAS W.  |  Overall Experience 
Rating:
1.0

Very Flirtatious and unprofessional women I only drove 19 miles and they told me that my mileage was 69 And also told my start up mileage was different from what they put on my paperwork I had taken a picture of the mileage before pulling off the lot tried to charge us 119 and also said there was equipment in the vehicles no equipment was given just lies I had to hall most of my things with out equipment that they said they put in the truck and also a pound returning a worker there charged at us doing about 40mph and I was scared so I blew the horn she said what you thought I was going to hit you very unprofessional low life woman there customers service is beyond poor and getto signed Michaela Mitchell

michaela M. 
Rating:
5.0

keep it plain and simple as Arianna is doing!

Caron W. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

Customer care when I went there the care who help me was very friendly but her partner had a attitude and they didn't have the equipment I needed

Robin B. 
Rating:
5.0

Customer did not leave a comment.

andrew W. 
Rating:
5.0

Customer did not leave a comment.

Tal C. 
Rating:
4.0

The vehicle was clean with the exemption of a strong cigarette smoke odor and a sticky steering wheel! You should ask this question separately. 1) Cleanliness 2) Maintenance; I think they are compatible! That truck was extremely scary and dangerous to drive. The steering did not stop playing and moving from right to left without a warning and vice versa. You could turn the steering wheel up to one inch and a half each way and the steering system was not even responding!!! Control arms? Steering box??? Unacceptable that U-Haul allows to put in harms way their customers like this!!!

PABLO R. 
Rating:
3.0

Fix the app. My pictures wouldn't upload to do a self return and the line inside was backed up because of it

Jeremiah S. 
Rating:
5.0

Good service and good service

TAQUILA C. 
Rating:
5.0

Nice people. Very friendly

Jon W. 
Rating:
1.0

Improve your technology. If your going to do everything via online, it should probably work. I chilly check in, or out, using your system. None of the necessary pics you require to upload, would upload. This caused a delay in me checking in and out.

Aaron O. 
Rating:
5.0

Drop off 802 Byrne Rd, Toledo, Ohio 43614

MARGARET J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Airanna Williams was very nice and,professional. She deserves a gift card or bonus for being so polite and welcoming.

Renita L.  |  First Impressions 
Rating:
5.0

The women there are very courteous and professional. Was there to help with any questions i had. Made my moving experience a lot smoother. Thank you Uhaul Detroit ave. Toledo ohio. The manager especially.

Prentice B. 
Rating:
5.0

Customer did not leave a comment.

POOL S. 
Rating:
5.0

Customer did not leave a comment.

KELSEY R. 
Rating:
5.0

Customer did not leave a comment.

TAL C. 
Rating:
5.0

Customer did not leave a comment.

Ariana B. 
Rating:
3.0

Customer did not leave a comment.

KELLIE H. 
Rating:
4.0

The associates were rude and didn't talk even when I said hello.

NICHOLE O. 
Rating:
5.0

Customer did not leave a comment.

Tal C. 
Rating:
5.0

Excellent service

hope B. 
Rating:
5.0

Customer did not leave a comment.

Marshell T. 
Rating:
2.0

the service was ok lengthy wait due to understaffing when returned the truck i filled it up to half a tank as per instruction however when the clerk came back i was charged an extra $6 she said she has no control over that she put the info in and the website calculates everything when i asked to speak to a manager she wasnt there i said i be back tomorrow the clerk said she gonna tell you the same thing. Very dissappointed especially since this is not the first time this happened i let it go the last time but i will not rent from U-Haul again

Jeanette P. 
Rating:
5.0

Clean equipment.

Eryka W. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

I went in and had some issues and the mother and daughter that were working on January 30th, 2022 around 12pm were extremely helpful. Unfortunately I can not remember their names:/ any concern I had the daughter reassured me and made this the best experience I ever had with uhaul, or any other moving company for that matter. I was highly impressed on how busy they were and yet the daughter was able to keep up and make everyone still feel like only they had all of her focus. The daughters service was definitely a 10/10. Thanks to her, I will gladly recommend this location to all of my friends and family!

Eryka W.  |  First Impressions 
Rating:
5.0

The ladies at counter were awesome

JOHNNY N. 
Rating:
5.0

Have more pick up trucks

Wayne R. 
Rating:
5.0

Customer did not leave a comment.

DERRICK P. 
Rating:
4.0

Customer did not leave a comment.

MARLENE O.  |  First Impressions 
Rating:
5.0

The person that helped me through the process was amazing.

Daryl W. 
Rating:
5.0

Customer did not leave a comment.

ROCHELLE B. 
Rating:
4.0

Customer did not leave a comment.

Douglas P. 
Rating:
1.0

They were rude, over charged my card, and failed to email me a receipt. Very upset. Worst experience I've had renting a uhaul. Would not recommend this location to anyone.

Akuchinyere I. 
Rating:
1.0

They over charged my card and failed to email my receipt. I'm very upset. I've never had to pay $100 for a uhaul since I've been renting. This is ridiculous!! Will be speaking to the supervisor/manager shortly about this error.

Akuchinyere I. 
Rating:
5.0

The girl that helped us always does a great job. 😊

Dawn G. 
Rating:
5.0

Good customer service. Friendly associates.

Lillian H. 
Rating:
3.0

I feel like I was over charged for a 19.99 pick up rental....25 miles plus an extra 4 miles.....$50????????? They held less than 40 on my card

Theresa V. 
Rating:
5.0

Appreciated the customer service. Top notch

matthew H. 
Rating:
5.0

Customer did not leave a comment.

Christina T. 
Rating:
4.0

Customer did not leave a comment.

Regis S. 
Rating:
2.0

We selected this location as a drop off. When we arrived, we were told we needed to call a 1-800 number to get out drop off location. This is the first time renting a truck in 20+ years, returning should have been easier. We did not call the number and the person working accepted our return.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

APRIL D. 
Rating:
1.0

The staff member was rude and disrespectful.

Demetrius W. 
Rating:
3.0

I asked the worker to remove the dollie, and she said she didn't know how. I removed it because my load wouldn't go past it. The truck had no light in cargo area. The app wouldn't take photos. camera light would light, but no photo. I finally had to return truck through website.

Alan K. 
Rating:
5.0

I have been with you for years even rent trucks. I should have got alittle discount. I paid for my storage a few weeks ago.Then I move out. I should have some of my money back. The reason why I move out was.i just couldn't afford it anymore.I got hurt at work my hours was cut cause I had to do light duty.But I will keep you in mind if I ever need a place to rent. Thank You Very Much.

MABLE J.  |  Overall Experience 
Rating:
4.0

people answering the phones could be friendlier but overall good experience.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

KRISTOFER W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KENYETTA C L.  |  Overall Experience 
Rating:
1.0

When you reserve equipment you should have a separate line for that only . And not have to stand there for 20 min when you already reserved it . I have a spinal injury and it's had to stand there for 20 min or more your equipment your employee use is slow very slow . Put a waiting room in cause it takes so long and it has been the same at this location for 20 years

James D. 
Rating:
5.0

Customer did not leave a comment.

APRIL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

My family and I actually found everything exactly U-Haul said it would be. There was a slight mishap with the date of rental, but a friendly sales lady easily fixed it over the phone. We are pleased with this location.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Constance H. 
Rating:
3.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer service was exceptional and everything was very easy. The only issue was that the windshield was very dirty on the inside, we had to stop at a gas station and wipe it down. Kind of looked like someone had sprayed it to clean and then didn't wipe it off. Otherwise was great!

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

terricka D. 
Rating:
3.0

Only down side to our experience was the interaction with the staff person who made no attempt to welcome us, never smiled, very unpleasant demeanor overall.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Constance H. 
Rating:
1.0

Don't send spam to random people

tony M. 
Rating:
5.0

Thanks for making my day easier. Appreciate you ladies

Scott W. 
Rating:
1.0

This location was the most poorly managed UHaul store in my years of experience renting from UHaul. The staff seemed high when I picked up the trailer, and was inattentive when I dropped it off, making me wait several minutes before simply telling me that I could leave and they needed nothing further from me. I prefer your other locations near my house and will continue to patronize the better managed locations.

Corey T. 
Rating:
4.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

It was a quick and easy drop off!

KRISTIN W. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

I tried to enter the information on the text received before you leave in truck. The truck smelled like cannabis and the fuel showed between half tank and a quarter tank. I tried to submit in would not send. So after returning after diving only 17 miles. I was charged for gas, but before returning it I put 15 dollars of fuel.. she said you should of taken picture?? Not happy.

Daniel G. 
Rating:
1.0

Terrible rental. Had to redo reservation because had to be in driver's name. When originally made did for 2 days. When they redid made it for 7 pm on 30th instead of 530 pm on 31st. Big mess had threats of charging a new reservation when 6 trucks sitting there. Had to take truck back by 1130 am on 31st. Never again.

Tom D. 
Rating:
2.0

Better customer service

Phillip C. 
Rating:
4.0

Customer did not leave a comment.

Marquez B.  |  Overall Experience 
Rating:
4.0

The staff and service is excellent.

Melissa C. 
Rating:
5.0

I needed to rent a truck over the weekend and this was one of the few places open Saturday and Sunday. I know you can do the 24/7 thing with your phone but I wanted to deal with people to ask them any questions I had. The lady that helped me was super friendly and let me know everything I needed to know.

Terri F. 
Rating:
5.0

The workers were excellent and very professional and fast…

RONALD M. 
Rating:
5.0

It was a pleasure to work with you.

Imani D. 
Rating:
5.0

Customer did not leave a comment.

Maureen K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adiranna F. 
Rating:
2.0

I will never use this location again. We left a purse in a rental truck. When we returned 10 minutes later to get it, it was gone. It mysteriously turned up by the dumpster a week later with all of the cash missing. The manager refused to look at the security tapes to see how it got there. There was no time for anyone except a staff member to take the purse out of the truck.

angela g.  |  Overall Experience 
Rating:
1.0

The two U-Haul representatives at this location were rude and did not help whatsoever with the issues I was having with the app and with processing my payment. They literally stared at me the whole time with a condescending look and had an extremely sarcastic tone when speaking to me. Although I had my bank on the phone verifying my funds for the payment, there were issues with the self check in app and the payment would not go through. I ended up having to borrow the funds from my brother in law who happened to be there to let me use his credit card (embarrassing). I also witnessed them being rude to another U-haul customer who had issues with the straps on the hauler she had rented still attached to the car. The U-Haul representatives were very unprofessional by gossiping back and forth about the other customer with issues right in front of me. They were talking about how they weren't allowed to help her unless she paid for it. Ok- I understand the legality of not being able to physically help someone because of insurance issues. HOWEVER, one of the most important aspects of proper customer service involves COMMUNICATION. If the U-Haul reps would have given the customer a chance to explain exactly what she needed help with, they would have realized her only issue was with understanding how to correctly loosen the straps attached to her vehicle. My husband ended up helping the customer and both him and I were disturbed at the way the U-Haul reps treated her. Lastly, once the payment issue was processed and the U-Haul became available, the biggest mistake we made was trusting the rep who BOLD FACE LIED to my husband and I about the furniture dolly I had ordered for this U-haul reservation. She assured us it was in there and said she put it in there herself, so you can imagine how upset we were when we finally got to our storage unit after leaving this U-haul location.

Chrystal E. 
Rating:
5.0

Customer did not leave a comment.

PHILIP G. 
Rating:
3.0

Longer timers on unit corridor lights should be installed. New dependable/functional stairs (even mobile stairs) should be offered for upper unit access. The current ones are in bad shape and are difficult to transport.

TAYLOUR U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel c.  |  Overall Experience 
Rating:
5.0

The two women their were very nice and friendly 😉😉

luketha b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy g.  |  First Impressions 
Rating:
4.0

The staff was very helpful and easy-going! 🙂

Latesha C.  |  Overall Experience 
Rating:
5.0

Employee Billy was great and made sure we had a great experience. Thank you

Dan H.  |  Online Move In 
Rating:
5.0

Thank You!

Erica T.  |  Overall Experience 
Rating:
3.0

The staff was some times rude and I didn't like how my rate keep going up.

Shanda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C.  |  Overall Experience 
Rating:
5.0

The girl was friendly and explained everything well . Polite and the process went fast.

JODIE L.  |  First Impressions 
Rating:
5.0

Thank you for your service. You guys were very helpful, Thanks

Sean M.  |  Overall Experience 
Rating:
4.0

Thanks!

Erica T.  |  First Impressions 
Rating:
5.0

Nick is the Best! Thanks for all the help & happy holidays!

Lakeitha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen K.  |  Overall Experience 
Rating:
5.0

I will used this location again it clean and the works are very friendly and helpful

Michael L.  |  Overall Experience 
Rating:
5.0

The girl that helped us was super awesome very helpful & made our experience there so much better briezana Williams was an all around pleasure to do business with

Erin B.  |  First Impressions 
Rating:
5.0

Nick and his staff were extremely helpful and friendly. The storage units were only supposed to be temporary and only closed as it was my father‘a belongings and he passed away before we even built the shelving and space for his belongings. Thank you for your facilities and the professional service and staff ❣️

Dashelle C.  |  Overall Experience 
Rating:
5.0

The guys there are always so friendly and helpful.

Kim B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel P.  |  Overall Experience 
Rating:
4.0

I was never able to access the building using my code OR the swipe card they gave me. Staff couldnt figure out why. Luckily I never needed to access after hours and the staff let me in without problem.

donna s.  |  Overall Experience 
Rating:
5.0

I had very good Service, and got everything I needed. Thanks to the salesman.

Carl H.  |  First Impressions 
Rating:
2.0

For a small storage room im renting some where else is a small storage is 3 times bigger than this one and i pay less this one i just closed from uhaul is way to much im sorry and its way to small ur storage for the prize u charge like i said sorry what i think uhaul is to expensive

Rosemary G.  |  Overall Experience 
Rating:
5.0

Great service

Maria b.  |  Overall Experience 
Rating:
5.0

Great store manager! He is always nice and helpful. Fast, quick and easy service!

Juanita S.  |  Overall Experience 
Rating:
1.0

Storage quote incorrect and over charged the customer. Tried to resolve issue by contacting manager multiple times as well as store associates and no one was able to resolve issue. Therefore, I took

cathy b.  |  Overall Experience 
Rating:
5.0

Will use uhaul storage if needed again.

SANDRA L.  |  Overall Experience 
Rating:
5.0

Great friendly expedient service with a great deal too. Very HAPPY WITH OUR EXPERIENCE!

Dashelle C.  |  First Impressions 
Rating:
5.0

really great service. the sales associate was super friendly and helpful. definitely will recommend this location!

ANTUAN W.  |  First Impressions 
Rating:
2.0

They double charge me and, They told me I can keep uhaul for 24hrs but double charging me less then 12 hours.. I had the uhaul truck for 6dys and spent 700 dollars

marquita b.  |  Overall Experience 
Rating:
5.0

Great location. Staff are very professional and very assertive. Would recommend this location for all pf ypur moving needs. Very clean and safe environment.

timothy c.  |  First Impressions 
Rating:
5.0

Customer service was outstanding

George H.  |  Overall Experience 
Rating:
5.0

A BIG! BIG! BIG 10+ PERCENT %%% 10% GREAT JOB SOUTH END U-HAUL @ GLENDALE & DETROIT AVENUE, TOLEDO, OHIO 43614!! GREAT! GREAT! CUSTOMERS SERVICE! THAT'S WHY MY recommendation is U-Haul South End a 10%

GERALDINE H.  |  First Impressions 
Rating:
5.0

customer service rep was outstanding

George H.  |  First Impressions 
Rating:
4.0

Thank you staff were friendly and very helpful

Douglas M.  |  Overall Experience 
Rating:
3.0

I used a storage locker. The price was nice, but would discourage anyone with a king mattress to use a top locker, though it will fit. Overall a fine experience. Glad to have my things in my new home.

Hunter M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

PAUL B.  |  Overall Experience 
Rating:
5.0

Brian was the only worker who greeted me and was willing to help. His kindness

tyesha r.  |  Overall Experience 
Rating:
3.0

n/a

Kahlihah J.  |  Overall Experience 
Rating:
5.0

Pam was a big help with everything I needed.

Michael e.  |  Overall Experience 
No reviews have been submitted for this location.

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