Customer Reviews for U-Haul Moving & Storage of South Fort Myers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Fort Myers

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DAVID R. on

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cathy P. on

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Everything was great from pick up to drop off.

Claude L. on

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clean and well maintained. Drop off was easy. I have rented here before and they are excellent.

Michael Y. on

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Carl S. on

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CAROL G. on

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I certainly would recommend this U-Haul to my friends. I have always gotten great service from this location.

ruth R. on

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This rental experience was the best we’ve ever had with U-haul. Fast check out (without a reservation) and even faster check-in. Perfect!

Arcelia R. on

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John S. on

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Marc , the GM very helpful arranging the day rental of the autotransport trailer. Worked out great!

Henry M. on

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Easy in and out! Don’t remember his name but GM was great!

James Z. on

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Marc, Owner and General Manager, has excellent customer service skills and is an outstanding representative for U-Haul.

George C. on

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The owner and staff, we're great.

Bethany S. on

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I arrived on time for my 11 am appointment and the person at the counter was dealing with a lost reservation for another customer, it was 11:20 before i checked in. Waiting room was very hot, air conditioner not working. Mechanic was very nice and did a good job.

Vikki M. on

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scott B. on

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Nothing..... Place was great!!

Coretta N. on

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I've rented in the past and always exceeded in customer service. 1million stars. They made up for horrible experience we received from where our reservation was. The location 4457 Kernel Circle. Very rude lady. Keep up the good work guys. I will send them your way.

Jason H. on

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The staff was great to work with and the experience was pleasant. Each person I dealt with was professional. Every detail was covered and the entire rental and return process went smoothly.

Ted R. on

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No improvement needed. The Staff at drop off was excellent.

anthony Z. on

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brandon D. on

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The lady who rented to me was great. Truck was fine. It was all good.

ALLEN G. on

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everything was great thx.

scott S. on

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I did not make reservations and unfortunately the only truck available was a 26 foot. I didn't need it but since local it was fine. A bit tight to get into tight driveways, but I managed.

Douglas M. on

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Jon L. on

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Rick B. on

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Rick B. on

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Great Job very helpful

Ray A. on

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Mary L. on

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DAVID C. on

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Mark P. on

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Wayne G. on

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Ronald S. on

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Everything was great. Good customer service, clean dependable van. The only complaint I have is the advertised price is $19.95 a day, but there are alot of add on fees so a two day rental came out to over $100.

TOM S. on

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Brenda C. on

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Adam B. on

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no

Alexey V. on

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Robert P. on

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John C. on

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Richard W. on

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Yvonne F. on

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Thanks

JACK B. on

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Couldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.

Laura J. on

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This business just does everything right. I can't think of a single criticism.

Carlos V. on

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My overall experience with U-Haul was not positive. If you have a better option (take it). If you don’t just understand that customer service is not a priority for this company as a whole.

Janie G. on

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friendly staff

Janie G. on

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nice friendly service

ROBERT C. on

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Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Stolen

ROBERT C. on

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Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing

Alan L. on

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My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.

Anthony H. on

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Great people! Very helpful

Walter N. on

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Excellent service on a no notice hot late in the day Sunday.

Sarah A. on

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The staff was remarkably helpful

Kevin G. on

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Great service great hospitality everyone was kind and very very helpful

Beverly K. on

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Other than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.

Thomas S. on

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👍

Joshua W. on

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Paid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don’t work anymore. Seems nothing can be done about 160 dollar wires?

Carolyn R. on

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I had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.

Roger O. on

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awesome - great customer service

garrett s. on

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We had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Would recommend!

Bruce h. on

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We used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.

Cary C. on

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Great service

Marnie H. on

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Crew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.

debbie b. on

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The staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,

Harold H. on

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Was very happy with the whole process. The staff was very friendly.

Kent W. on

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staff helpful, efficient and friendly

mike b. on

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Kristen could not have been more helpful

bonnie m. on

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Mark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. Thank you!

James K. on

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Very satisfied....

Matthew E. on

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Great Service

Larry S. on

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Please start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Thank You

Kevin W. on

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The guys were courteous and accomodatong.

Frank M. on

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Fast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .

William U. on

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Great customer service

Diana S. on

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Good Customer Service

Peter P. on

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Like it.

Louise V. on

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The staff were very kind which is most important to me, going under the stress of moving. Thank you.

MONIQUE S. on

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Fees

Rebecca F. on

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I was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.

Katherine A. on

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Everyone was very courteous and very helpful.

THOMAS B. on

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Have dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.

Jim R. on

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Excellent service!!

AMY M. on

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I enjoyed my (almost) 3yrs at this location, friendly staff. Thank you