Customer Reviews for U-Haul Moving & Storage of South Fort Myers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Fort Myers

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Eldon N. on

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no everthing was great

CATHRINE B. on

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Service was great. The employee who signed us in was very knowledgeable and pleasant. We were back soon after our move and we’re able to be checked out immediately.

Lucas S. on

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Great customer service at this location! Two things I would improve -- the windshield on the U-Haul was very dirty on the inside. Also, the AUX plug did not work.

scott T. on

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Samantha W. on

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Sarah A. on

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Online checkin was confusing. Had to do it twice!

Ernie V. on

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Bernard H. on

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stephen G. on

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tom W. on

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Sonja S. on

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Steve L. on

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JOHN R. on

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The service was very efficient and accurate. Thank you so much.

Scott C. on

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I had a reservation to pick up a truck at 8:00 am this morning. My confirmation email showed the date and time, and gave me instructions on clicking on the “pickup my truck” link when my truck was ready and it would go through the steps to get me the keys. I showed up at 8:00am, clicked the link, and it continually brought me to a page that said my truck needed to be hand delivered to me when the store opened at 9:00 - an hour later. I called the 800 number and was on hold and passed around for over 40 minutes. Finally, an employee got to the store early. He came over to see what the problem was. I explained, and he said he could help me at 9:00am when they opened, but couldn’t let me in yet. After I expressed my extreme frustration and the fact that I was currently paying people for almost an hour to sit around and do nothing since I still didn’t have the truck I ordered, he got a truck for us before the store opened. Aside from his help, this was an absolute horrible experience and one that will make me definitely think twice about using this company and/or location in the future.

George Y. on

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Donald M. on

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Your staff is excellent - the young lady preparing my contract was very knowledgeable and friendly. Sammie Jackson unhooked the equipment upon return - what a great employee - very friendly and even asked if I wanted him to remove my receiver hitch. This location always has the equipment I need and is my first choice for trailer rentals! The staff here always exceeds my expectations! Don Miller, Miromar Lakes, FL

Amy A. on

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Penny B. on

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You should have a half day or 1 hour rate. I only used it to move a bike and I wished I didn't have to pay for the whole day.

karen B. on

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I asked for them to sign the form that the uhaul was returned back and in the same shape and I was told since I got a receipt that was sufficient

Robert W. on

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rick Z. on

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Allan B. on

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Peter H. on

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Paula H. on

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Megan L. on

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PENNY A. on

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Len M. on

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Return was easy.

Lamont E. on

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Gary P. on

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There was no lighting in the storage room it self.

richard H. on

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Rented a trailer on Sunday. One employee working check out. Had to wait 45 mins to get to the check out . Need more front desk help. Rediculous.

Don R. on

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STEPHEN A. on

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The road side assistance was horrible. I got rear ended and more than an hour went by before i could get someone to start working on a tow truck or new trailer. 3 uhauls within 6 miles of where i was on the side of a busy highway and it took 6 hours to get worked out not to mention i had to keep calling for updates.

Paul E. on

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One of your employees was extremely rude to me and cussed at me. I was shocked did not know even how to react. Then I got another employee to explain to him what had happened. He was nice and dealt with the situation well. The fact that he told me the other employee is mean and flip out i’m customers all the time. I could not believe you said that to me. But I will never be at that location ever again as long as I know that gentleman works there. He is killing your business. Being very disrespectful and rude to customers all the time ??

Eduardo H. on

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Jerry H. on

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Gale H. on

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Carlo P. on

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Excellent service. In and out without a hitch! Haha

JOHN H. on

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Don R. on

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David D. on

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This location is my go to when I need a trailer or truck . They are always helpful and friendly.

Gary T. on

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rachet straps on the tow dolly needed some lub

jeffery B. on

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Bonnie A. on

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Heidi J. on

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Very nice and polite easy in and out! Fees were as expected no hidden charges!

pedro E. on

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Rear gate got stuck on roof. Have to use like that Blink lights stay on. All the time But was good

David M. on

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You guy's are A 1 with me I will definitely recommend..

SOPHIA J. on

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I wish I remembered the name of the gentleman who first assisted me. He was WONDERFUL!!

Debra D. on

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john B. on

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robert T. on

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Customer service was very on top of things. The service was very good, especially since I had to keep the truck longer. I would recommend this U haul business to anyone I know.

Jillian I. on

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Gabriel D. on

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Carlos P. on

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Great service

Tom O. on

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William N. on

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LYNN C. on

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For my stressful day of planning this trip; Sammie gave perfect service and his mannerism was well above excellent. Thanks guys!

Jeanette D. on

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I have used this site a few times. The staff is helpful, friendly. I believe the manager's name is Mark...he is awesome and the crew who hook up or disconnect our equipment is always courteous. That attitude goes a long way in my book...I will always use and recommend this U-Haul site to anyone!

Steve T. on

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Cindi V. on

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ROY H. on

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GARY H. on

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We have used this location 3 times for our long distance move. In each case we were treated courteously and professionally.. We have two locations closer to us, but the service we received at Cleveland ave. Makes it the top choice for us.

Richard W. on

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Hathor R. on

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Matthew C. on

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Marc was professional, helpful and courteous

Richard B. on

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DAVID U. on

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Bonnie A. on

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Dean U. on

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TOM L. on

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the check that checked me in on return Sunday was arrogant

Patrick M. on

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Patricia N. on

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Outstanding manager and crew. We won't go anywhere else.

Jaime O. on

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Heyner M. on

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Linda S. on

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Linda S. on

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No problems at all !!!

charles Y. on

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Algi S. on

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Roger O. on

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at first was quoted 14.95, then hours later some other salesman called and said price was 24.95......and im sure there will be other hidden fees by the time we drop it off despite the salesman saying there wouldnt be any other fees....so average is the best rate I can give at this time, will downgrade to 1 star after all the hidden fees get charged, Thanks

John C. on

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Quick and easy!

John W. on

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Bonnie A. on

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The these professionals. So polite and professionals

Lance G. on

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Roland S. on

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GARY K. on

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Christopher M. on

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Kevin W. on

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Howard K. on

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Great employees

Robert C. on

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Gerald K. on

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I told the manager he has a location with some of the nicest and most helpful workers.

Lisa A. on

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Sam Jackson at check in drop of is AWESOME

Cara H. on

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Bradley I. on

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Robert H. on

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RICHARD D. on

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Yes. My service representative was efficient and helpful.

Craig W. on

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America V. on

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The transmission in truck was not working properly.

Deborah C. on

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Pull the truck up for the customer

richard J. on

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Juan Carlos D. on

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Great customer service!

thomas N. on

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excellent services!

Vance J. on

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Yvonne F. on

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Thanks

JACK B. on

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Couldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.

Laura J. on

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This business just does everything right. I can't think of a single criticism.

Carlos V. on

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My overall experience with U-Haul was not positive. If you have a better option (take it). If you don’t just understand that customer service is not a priority for this company as a whole.

Janie G. on

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friendly staff

Janie G. on

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nice friendly service

ROBERT C. on

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Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Stolen

ROBERT C. on

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Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing

Alan L. on

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My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.

Anthony H. on

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Great people! Very helpful

Walter N. on

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Excellent service on a no notice hot late in the day Sunday.

Sarah A. on

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The staff was remarkably helpful

Kevin G. on

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Great service great hospitality everyone was kind and very very helpful

Beverly K. on

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Other than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.

Thomas S. on

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👍

Joshua W. on

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Paid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don’t work anymore. Seems nothing can be done about 160 dollar wires?

Carolyn R. on

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I had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.

Roger O. on

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awesome - great customer service

garrett s. on

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We had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Would recommend!

Bruce h. on

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We used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.

Cary C. on

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Great service

Marnie H. on

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Crew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.

debbie b. on

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The staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,

Harold H. on

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Was very happy with the whole process. The staff was very friendly.

Kent W. on

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staff helpful, efficient and friendly

mike b. on

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Kristen could not have been more helpful

bonnie m. on

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Mark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. Thank you!

James K. on

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Very satisfied....

Matthew E. on

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Great Service

Larry S. on

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Please start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Thank You

Kevin W. on

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The guys were courteous and accomodatong.

Frank M. on

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Fast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .

William U. on

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Great customer service

Diana S. on

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Good Customer Service

Peter P. on

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Like it.

Louise V. on

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The staff were very kind which is most important to me, going under the stress of moving. Thank you.

MONIQUE S. on

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Fees

Rebecca F. on

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I was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.

Katherine A. on

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Everyone was very courteous and very helpful.

THOMAS B. on

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Have dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.

Jim R. on

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Excellent service!!

AMY M. on

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I enjoyed my (almost) 3yrs at this location, friendly staff. Thank you