Customer Reviews for U-Haul Moving & Storage of South Fort Myers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Fort Myers

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KEVIN S.
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Customer did not leave a comment.

Russell R.
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Customer did not leave a comment.

GERRY F.
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Customer did not leave a comment.

angela M.
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I've rented trucks from you guys a lot and I've always had the Employee walk me to the truck this time the lady handed me the key and pointed out front I had to go look for it had to ask where it was then two men said oh you got to look on top right corner and find the vin number.and I got charged 114$ when the truck was only 20$.so I payed .99 per mile on top of it I had to put 20$ in gas before I returned it I think that's ridiculous.

BOBBIE H.
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Customer did not leave a comment.

Daniel D.
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Truck seemed to worn out. But the service and the people were great. The truck I rented was adequate for what I needed

RICHARD C.
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Have the trucks full when you say there are full. It only had 1/4 tank of gas in it. Also, we reserved a truck from another location and two hours before we were to pick it up, they changed the location on us.

Moises M.
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Everything is good

ALFRIDE P.
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Customer did not leave a comment.

Joseph P.
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Customer did not leave a comment.

Kim B.
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Customer did not leave a comment.

Shirley E.
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Jane S.
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Customer did not leave a comment.

Samuel P.
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Sammie does and excellent job checking you in. This was my second time using this facility.

Deborah H. | Overall Experience |
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Customer did not leave a comment.

Aisia F.
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Nothing everyone was pleasant.

ANDRE S. | Overall Experience |
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Over the 10 plus years that I've used as storage I was accommodated very well for the facilities and the staff do nothing but praise. Thank you

Micheal M.
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Terrible experience. Wish I could get a refund. U haul box truck steering wheel was crooked and front driver wheel was bouncing so bad that I could barely keep the vehicle in between lanes. Worst experience by far. Work place was sloppy in fort Myers and front desk lady was rude and wouldn't help us find our vehicle

Michael M.
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Everything was good, from paper work to truck and returning everyone was professional and polite!

Gary M.
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The people at this location are always helpful, friendly and polite. Vehicle are in good shape. Not happy with the on line service. In face I try to avoid it at all cost. I would rather deal with the people at this location then any other way.

Shannon S.
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Customer Service was excellent. The ride share service was very easy to use as well..

Thomas B.
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Customer did not leave a comment.

GERRY F.
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Customer did not leave a comment.

Sally M.
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The line was very long. The lady efficient but too much wait time. Need to have a computer to fill out all the stuff before you get up to her. Couldn't find the address anywhere either.

Eric K.
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Customer did not leave a comment.

francis F.
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Everything was perfect. Courteous, co-operative and professional.

Everett B.
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Customer did not leave a comment.

Jeff E.
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Pick up location could learn from them, They printed out a return slip and also emailed us one. We drove in, they took over. They made drop off a breeze!!!!! I would use this location again and again. Thank you to the workers who work here! They are a what the pick up location needs!

Henry F.
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Make sure that the equipment is useable. Both front wheel tie-down ratchets did not work. The rear axle safety chain had been broken and repaired but was so short it wouldn't go over the axle on the car. When I returned the transport, I asked the employee to show me how the front tie downs worked. After trying, his comment was “it's broken”. He seemed sincerely apologetic, as was the inside clerk. Had I not had a few tie downs with me, this rental could have been a disaster.

Matthew K.
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The guy hooking up the trailer was very rude

Marcelle T.
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Excellent friendly customer service, I felt like a valued client and was treated like a princess (lol). Seriously the pickup and return was truly flawless, efficient and I am so appreciative of your customer service.

MICHAEL M.
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All good

John L.
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Excellent customer service.

JOSEPH G.
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Customer service was professional, service was quick and the whole process was great! The cost was considerably cheaper than renting a truck from the home improvement stores. Thank You for a great experience as a new Florida resident.

Martin C.
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Personnel was not very friendly, were rude and not very patient. With the exception of the lady at the counter

Stephen Martin G.
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Nothing

Janice M.
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Nothing

KAREN H.
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no problems what so ever

KATHY S. | Overall Experience |
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Customer did not leave a comment.

Marietta M.
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Customer did not leave a comment.

JAMI W.
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Customer did not leave a comment.

Barry L.
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Great people working here Wonderful attitude

JUSTIN B.
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Customer did not leave a comment.

Jeffrey H.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Joseph M.
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Customer did not leave a comment.

Shane D.
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Great crew professional and knowledgeable. God bless

Michael R.
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Ft Myers did a good job.

Kerry W.
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The trailer was old and seen better days. That's why I got the insurance package. Customer service was great!

Jeff W.
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Customer did not leave a comment.

Bryan S.
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only one person checking in equipment and he was swamped

RODNEY S.
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Customer did not leave a comment.

Darrell G.
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Very helpful and quick service.

Lester B.
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Customer did not leave a comment.

miloslav V.
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100%

RONALD B.
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Customer did not leave a comment.

Robert D.
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Took an hour to pick up the trailer. I did the paperwork online.

Deborah T. | First Impressions |
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Units are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs

James J.
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I've used it twice and I would continue to use it if I need to great people great location

ROBERT JAMES O.
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Customer did not leave a comment.

JEFFREY GERARD S.
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Customer did not leave a comment.

PRAXEDES E.
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Please email me the receipt. It would be nice if you can give us the receipt with the total amount charged to our credit card when we return the truck. Thank you!

Diane N.
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Fast and friendly service, nothing needs to change here!

EDWARD CRAWFORD L.
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Customer did not leave a comment.

Joy E.
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Sammie is great! We were checked in, trailer disconnected and on our way quickly and seamlessly.

David M.
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Customer did not leave a comment.

Ronald S.
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Friendly workers. Trailer return quick & easy.

Donald C.
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Customer did not leave a comment.

Daniel K.
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Customer did not leave a comment.

Mark M.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Maria D.
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Customer did not leave a comment.

JOSEPH M.
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Customer did not leave a comment.

Charles B.
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Customer did not leave a comment.

JOHN C.
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The Uhaul website was wrong. The pro loaders could not load my 2 bedroom condo into a 20ft truck., and so I had to rent a trailer too, so my wife had to drive our 20year old pick-up 1160 miles. It's transmission is now having issues. She was very upset, and I'm still very upset.

John C.
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The Uhaul website was wrong. The pro loaders could not load my 2 bedroom condo into a 20ft truck., and so I had to rent a trailer too, so my wife had to drive our 20year old pick-up 1160 miles. It's transmission is now having issues. She was very upset, and I'm still very upset.

TONY S.
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The person at the front desk was very polite and professional but the gentleman who hooked up my trailer was very nasty and that's the second time he has treated me bad, I can't remember his name, white Caucasian 40ish southern draw. Looked like a kid rock want to be. Regards Tony Sardo

Thomas R.
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I ran into a comedy of errors. The day before I set up everything through a phone call I found on the Internet. I think it was a 1-800 number. The guy I spoke to did a good job of assessing my situation, buy checking to make sure they had a hitch to fit my car, a trailer, etc. When I arrived a 7:00 a.m. the next day, I waited until they were ready for me. They installed the hitch in a reasonable time and brought my car to the front door. I could see there was no Reece hitch and no trailer. Puzzled, I went inside and the lady said, "oh you wanted a trailer too?" I paid for the trailer and went back to the garage. The mechanic said, where's your hitch? I said, I thought I paid for everything last night on the phone. He sent me back to the office to pay for the hitch. It was all good, they did a good job.

Miguel P.
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Horrible service. Had to wait almost 45 mins to receive the truck. at first the system didnt want to accept my credit card, then they handed me the keys to a truck that was not in the current lot. Had to wait for them to pick up the truck from another lot and once they brought it over it had less than half a tank of gas in it.

Douglas L.
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I would have given a higher review but the lady that was working when picking up truck was not all that friendly. No hi or hello when walked in. Waited at counter then had to approach her while she was stocking to get truck rental. Got all the way home and no dolly in truck when she even confirmed we were suppose to have one. When I drop truck off the manager did meet us and made what was wrong right for us. So I have to say that was very positive. I would rent from here again if need to but will definitely check to make sure I get what I'm suppose to have

Keith S.
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Customer did not leave a comment.

Andrew G.
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JAMES BOYD A.
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Jay D.
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Customer did not leave a comment.

Maciej C.
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Trailer performance was great. It was a smooth ride. No worries!

Joseph I.
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The employees were very accommodating and friendly.

ARMANDO N.
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....

Hannah H.
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Customer did not leave a comment.

yazan q. | First Impressions |
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Free storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun

NICKY T.
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The person at the desk was very helpful and nice, easy to pick up and drop off,will continue to use u haul, thank you

Walter D.
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Customer did not leave a comment.

Donte M.
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Customer did not leave a comment.

Mark A.
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Customer did not leave a comment.

WILLIAM A.
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My experience for great the folks their were so much help friendly an knowledgeable again 5 star rating on employees,an facility' an knowledgeable which so helpful to a customer may I add return is quick an easy thanks for your service.

JOHN E.
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Customer did not leave a comment.

Catherine B.
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Always a good experience at this location. Prompt service and easy return.

PATRICK JOHN H.
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Customer did not leave a comment.

Dianne W.
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I forgot a very important package in the side door , I called an hour after dropping off and they had already rented it out . So if they would have cleaned the interior they would have found it or they kept my package. Plus they wrote my mileage down wrong thankfully I took before and after photos. Kind of shady all around

Julia F.
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Everything was satisfactory.

RANDY S.
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Very courteous personnel.check in was quick and easy

Katilyn T.
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Uhaul and the owner need too communicate on drop offs and pick ups. The owner was extremely kind but no one had any idea about my reservation. I had pick up at 9am and no one was there. I didn't get my UHAUL until 9:50 and that was after going back and forth multiple times between uhaul and the owner of the shop until they could figure it out. All this time I had a confirmation number, an email receipt and also booked this a week prior. They said none of that mattered. I had too give all my info and card payment over the phone even though I already did this a week prior when booking the UHAUL. I received no customer service for the inconvenience I went through. I had movers waiting at my house whom had too be compensated because they were sitting there for an hour and a half. Contacted uhaul- and you guys didn't get a crap at all. Never again will I ever use your company and my bill is being disputed by the bank.

Richard W.
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Customer did not leave a comment.

KEVIN C.
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Customer did not leave a comment.

Bruce F. | Overall Experience |
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Customer did not leave a comment.

Thomas B.
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Customer did not leave a comment.

Robert Z.
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Helpful !

RANDAL J. | First Impressions |
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Customer did not leave a comment.

MICHAEL M. | Overall Experience |
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Remove goods from storage unit. Closed with Zero balance and charged again. Called three times to resolve but no call backs.

Daniel D. | First Impressions |
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Customer did not leave a comment.

Ames G. | First Impressions |
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Customer did not leave a comment.

Deirdre G. | Overall Experience |
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Customer did not leave a comment.

Dolores B. | Overall Experience |
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Wait time to see an adviser is too long, you need more help at the counter. And you should have a least one or two chairs for people to sit while they are waiting, especially for the elderly.

BRADLEY O. | Overall Experience |
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Great prices. Safe & secure.

Gary P. | Overall Experience |
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There was no lighting in the storage room it self.

Yvonne F. | Overall Experience |
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Thanks

JACK B. | First Impressions |
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Couldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.

Laura J. | First Impressions |
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This business just does everything right. I can't think of a single criticism.

Carlos V. | Overall Experience |
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My overall experience with U-Haul was not positive. If you have a better option (take it). If you don’t just understand that customer service is not a priority for this company as a whole.

Janie G. | Overall Experience |
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friendly staff

Janie G. | First Impressions |
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nice friendly service

ROBERT C. | Overall Experience |
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Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Stolen

ROBERT C. | First Impressions |
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Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing

Alan L. | First Impressions |
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My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.

Anthony H. | First Impressions |
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Great people! Very helpful

Walter N. | First Impressions |
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Excellent service on a no notice hot late in the day Sunday.

Sarah A. | Overall Experience |
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The staff was remarkably helpful

Kevin G. | First Impressions |
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Great service great hospitality everyone was kind and very very helpful

Beverly K. | Overall Experience |
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Other than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.

Thomas S. | Overall Experience |
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👍

Joshua W. | Overall Experience |
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Paid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don’t work anymore. Seems nothing can be done about 160 dollar wires?

Carolyn R. | Overall Experience |
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I had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.

Roger O. | Overall Experience |
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awesome - great customer service

garrett s. | Overall Experience |
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We had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Would recommend!

Bruce h. | Overall Experience |
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We used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.

Cary C. | Overall Experience |
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Great service

Marnie H. | Overall Experience |
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Crew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.

debbie b. | Overall Experience |
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The staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,

Harold H. | Overall Experience |
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Was very happy with the whole process. The staff was very friendly.

Kent W. | Overall Experience |
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staff helpful, efficient and friendly

mike b. | Overall Experience |
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Kristen could not have been more helpful

bonnie m. | Overall Experience |
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Mark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. Thank you!

James K. | Overall Experience |
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Very satisfied....

Matthew E. | Overall Experience |
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Great Service

Larry S. | Overall Experience |
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Please start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Thank You

Kevin W. | Overall Experience |
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The guys were courteous and accomodatong.

Frank M. | Reservation |
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Fast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .

William U. | Overall Experience |
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Great customer service

Diana S. | Overall Experience |
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Good Customer Service

Peter P. | Overall Experience |
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Like it.

Louise V. | Overall Experience |
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The staff were very kind which is most important to me, going under the stress of moving. Thank you.

MONIQUE S. | Overall Experience |
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Fees

Rebecca F. | Overall Experience |
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I was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.

Katherine A. | Overall Experience |
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Everyone was very courteous and very helpful.

THOMAS B. | Overall Experience |
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Have dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.

Jim R. | Overall Experience |
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Excellent service!!

AMY M. | Overall Experience |
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I enjoyed my (almost) 3yrs at this location, friendly staff. Thank you

No reviews have been submitted for this location.

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