Customer Reviews for U-Haul Moving & Storage of South Fort Myers

9123 reviews

11401 S Cleveland Ave   Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

(239) 939-3686

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(239) 939-3686

11401 S Cleveland Ave
Fort Myers, FL 33907
(Between Page Field & Beacon Manor)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

carrie K. 
Rating:
5.0

Customer did not leave a comment.

Otto T. 
Rating:
5.0

Customer did not leave a comment.

Taisha T. 
Rating:
5.0

Customer did not leave a comment.

pat s.  |  Overall Experience 
Rating:
5.0

Great service ! Speedy too !

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

Customer did not leave a comment.

GALE H. 
Rating:
5.0

Customer did not leave a comment.

Jane A. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Both times we were at site to reserve truck and to pick up the people were extremely efficient and friendly. First time ever renting and will never pay for furniture delivery again when it was so easy to rent van and do it yourself. Great experience!

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Sam, was over the top and very helpful. His customer service skills are outstanding. Sam we also want to thank you for your service ❤️

Maritza R. 
Rating:
4.0

1st) It was not the return location I requested. I asked for Alico Road and had to take it 5 miles farther. 2nd) The first fellow I met there was rude, the second (who checked me in was very nice and friendly).

BILL W. 
Rating:
4.0

Customer did not leave a comment.

GEORGINA H. 
Rating:
5.0

Judy went over and beyond to help and to make sure my move was stress FREE. Her patience was extraordinary

Joel C. 
Rating:
5.0

Customer did not leave a comment.

MARIA N. 
Rating:
5.0

Customer did not leave a comment.

Christiano P. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Eileen K. 
Rating:
5.0

Customer did not leave a comment.

Caitlin M. 
Rating:
3.0

Friendlier staff and clear signs for drop off

Jeremy J. 
Rating:
4.0

Original reservation was at a third party location reserved two weeks ahead and reservation was changed without knowledge or information.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
4.0

Customer did not leave a comment.

KARL R. 
Rating:
5.0

Customer did not leave a comment.

HAROLD H. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The unit smelled like cigars and cigarettes though. To improve, all returns must be checked and wiped down, especially sanitize to be safe after each rental...

MICHAEL F. 
Rating:
4.0

Make sure the starting mileage is accurate in the system to avoid problems.

Robin B. 
Rating:
5.0

Customer did not leave a comment.

Eugene D. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

I arrived about an hour late and was happy that my truck was still there. Mobile check in was perfect but when I went inside to get a key I was given the wrong key and the staff was rude. The AC barely worked and I'm in FL.

Kimberley H. 
Rating:
5.0

Even though it stated nonsmoking, there was a smoke smell coming through through the vents on that particular vehicle

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
4.0

We had to provide all our info there again after entering it online with U-Haul in advance. We also did not receive the appliance dolly we paid for. Hopefully we will receive credit for that. We contacted uphaul immediately to let them know.

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

I see no improvements are needed, checking in was as smooth as can be and the young man hooked up the trailer and explained every. I have used this location twice now and very happy with their service. I would rated the team I would rate 5 Stars for them

Ronald G. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

wendy S. 
Rating:
3.0

Customer did not leave a comment.

Tammy M. 
Rating:
2.0

my trailer was connected properly... the drive from fort myers to belding michigan was absolutlely horrible i could not drive over 45 mph without the trailer swaying so bad and jerking my denali xl all over the place this has ruined my suspension and steering and broke a very expensive dinning room table so not only is there damage to all that my neck back shoulders elbows are still messed from having to man handle the truck all the way back to michigan.. got back to michigan to the drop off point and the ball to the insert was just a few spins away from falling completely off... i even asked the dude hooking everything up if it was right because it did not seem right to me and he said yeah dude your all good

David M. 
Rating:
4.0

Customer did not leave a comment.

BOB L. 
Rating:
5.0

Customer did not leave a comment.

VINCENT B. 
Rating:
5.0

all was good

steven P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

Zoraida D. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Friendly - top quality people !

William H. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Truck was full of gas at pickup, pickup and return was easy and fast. Overall, it made a "move day" alot easier to deal with

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

SAVERIO S. 
Rating:
5.0

I drove 1,200 miles from OH to FL and the truck had no cruise control. It was a great experience otherwise, but no cruise control really made this trip difficult.

William C. 
Rating:
3.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Great staff and service!!!

KAREN S. 
Rating:
3.0

There was only one guy working when we picked up the tow dolly and a long line of people - it took an hour - no complaints against the guy he was hustling, but he really should have had some help.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Neekaytan S. 
Rating:
5.0

just plaingreat

Patrick O. 
Rating:
5.0

nothing all was done well

Jason S. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
1.0

It was good when I got the truck. The lady was very nice. But, when I returned the guy was very rude...

Fabio D. 
Rating:
5.0

The truck I rented was very loose in the steering making it difficult to control.

LEO B. 
Rating:
3.0

Box Truck was not clean.

Rene L. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

JOANN T. 
Rating:
5.0

This facility was excellent and the yard man could see that all damaged areas wasn't new and didn't charge me for damage. Associate was very helpful.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
1.0

Location was Incredibly busy. Only one lady to help 10+ people waiting. She was fine with me but rude as could be to people in front of me

Andrew I. 
Rating:
5.0

Customer did not leave a comment.

RUTH L. 
Rating:
5.0

Nigel was very helpful, professional and went the extra mile to help us.

KATHLEEN F. 
Rating:
5.0

Great customer service from every employee I met. All super friendly and helpful!

Lauren C. 
Rating:
5.0

Um, it was all pretty good! I can't think of much - the guys were all very nice and helpful, the truck was clean and the AC worked great! I guess it might help to have 2 guys working outside, helping customers get their equipment, because it's a busy location, and it's a bit of a wait to get someone if you need help.

Sue C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
5.0

Excellent customer service. Easy pick up and drop off.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Obadiah S. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
3.0

Customer did not leave a comment.

Michael E. 
Rating:
1.0

No air conditioning in 90* Florida heat while moving furniture. Yeah not good

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Before the pickup day I was asked to provide pictures of my drivers license online at Uhaul. Then when I went to the virtual pickup, I had to provide the same pictures. What happened to my original pictures? The virtual process seemed to be easy at first but after many sent pictures, the process was pending for 15 minutes without a response after asked in a comment if everything was ok. I then went into the store where the assistant told me to cancel the online process and he helped me. The online process could have been a lot better.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Penelope F. 
Rating:
5.0

All 3 associates who helped me today are amazing- helpful, friendly and clearly represents your brand so well. Will always use this location.

Corey P. 
Rating:
3.0

The checkout process for the trailer is complicated

Fidel T. 
Rating:
5.0

The process was easy and completed online. The folks at the pick location ( Ft. Myers) were extremely helpful.

michelle S. 
Rating:
5.0

Customer did not leave a comment.

Shanyree D. 
Rating:
5.0

My experience was wonderful...check in was fast, trailer was attached quickly and check out was just as fast. Can't think of anything to improve!

AILEEN O. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR T. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Hilcia C. 
Rating:
5.0

Awesome experience

Jahnna C. 
Rating:
5.0

Customer did not leave a comment.

Laura H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
3.0

Customer did not leave a comment.

Glenn K.  |  First Impressions 
Rating:
3.0

I had requested online, along with my truck rental, a spacious storage unit so there would be no issues getting all my stuff in. The clerk, although courteous, told me storage units are on a first come first serve basis. That is not the impression chicken on the website.cthe storage unit I was given was very small and on the 2 nd floor.

Diane M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe o.  |  First Impressions 
Rating:
3.0

I reserved a 10X10 Got an 8x8 because my reservation wasn't available upon arrival. I instead got an 8x8 2nd story locker. Will be using my free month and moving to a location that actually has the product I need. Epic waste of time and money. The staff was super friendly and courteous. The manager however is not an honest person.

TRACY F.  |  First Impressions 
Rating:
5.0

I wrote the comment about Michael last week from when I used this uhaul. Again outstanding service great people you have working for you. Both in the office and the people working on the lot 10/10. Would go here again and reccomend to anyone who needs a uhaul or storage.

Michael M.  |  Overall Experience 
Rating:
5.0

The GM was absolutely wonderful. The entire staff has made my experience, from my storage unit to my moving needs, the smoothest I have ever had.

danielle b.  |  Overall Experience 
Rating:
4.0

Unit B45 lights were not working making it difficult to use at night. When I inquired about a unit, I specifically asked for 1st floor with no stairs. Unfortunately, when I got there, that wasn't the case, and no other unit was available.

Deborah T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah H.  |  Overall Experience 
Rating:
5.0

Over the 10 plus years that I've used as storage I was accommodated very well for the facilities and the staff do nothing but praise. Thank you

ANDRE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY S.  |  Overall Experience 
Rating:
4.0

Units are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs

Deborah T.  |  First Impressions 
Rating:
5.0

Free storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun

yazan q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RANDAL J.  |  First Impressions 
Rating:
2.0

Remove goods from storage unit. Closed with Zero balance and charged again. Called three times to resolve but no call backs.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ames G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deirdre G.  |  Overall Experience 
Rating:
4.0

Wait time to see an adviser is too long, you need more help at the counter. And you should have a least one or two chairs for people to sit while they are waiting, especially for the elderly.

Dolores B.  |  Overall Experience 
Rating:
5.0

Great prices. Safe & secure.

BRADLEY O.  |  Overall Experience 
Rating:
4.0

There was no lighting in the storage room it self.

Gary P.  |  Overall Experience 
Rating:
5.0

Thanks

Yvonne F.  |  Overall Experience 
Rating:
5.0

Couldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.

JACK B.  |  First Impressions 
Rating:
5.0

This business just does everything right. I can't think of a single criticism.

Laura J.  |  First Impressions 
Rating:
2.0

My overall experience with U-Haul was not positive. If you have a better option (take it). If you don’t just understand that customer service is not a priority for this company as a whole.

Carlos V.  |  Overall Experience 
Rating:
5.0

friendly staff

Janie G.  |  Overall Experience 
Rating:
5.0

nice friendly service

Janie G.  |  First Impressions 
Rating:
1.0

Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Stolen

ROBERT C.  |  Overall Experience 
Rating:
1.0

Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing

ROBERT C.  |  First Impressions 
Rating:
5.0

My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.

Alan L.  |  First Impressions 
Rating:
5.0

Great people! Very helpful

Anthony H.  |  First Impressions 
Rating:
5.0

Excellent service on a no notice hot late in the day Sunday.

Walter N.  |  First Impressions 
Rating:
3.0

The staff was remarkably helpful

Sarah A.  |  Overall Experience 
Rating:
5.0

Great service great hospitality everyone was kind and very very helpful

Kevin G.  |  First Impressions 
Rating:
5.0

Other than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.

Beverly K.  |  Overall Experience 
Rating:
5.0

👍

Thomas S.  |  Overall Experience 
Rating:
1.0

Paid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don’t work anymore. Seems nothing can be done about 160 dollar wires?

Joshua W.  |  Overall Experience 
Rating:
5.0

I had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.

Carolyn R.  |  Overall Experience 
Rating:
5.0

awesome - great customer service

Roger O.  |  Overall Experience 
Rating:
4.0

We had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Would recommend!

garrett s.  |  Overall Experience 
Rating:
5.0

We used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.

Bruce h.  |  Overall Experience 
Rating:
5.0

Great service

Cary C.  |  Overall Experience 
Rating:
5.0

Crew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.

Marnie H.  |  Overall Experience 
Rating:
5.0

The staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,

debbie b.  |  Overall Experience 
Rating:
5.0

Was very happy with the whole process. The staff was very friendly.

Harold H.  |  Overall Experience 
Rating:
5.0

staff helpful, efficient and friendly

Kent W.  |  Overall Experience 
Rating:
4.0

Kristen could not have been more helpful

mike b.  |  Overall Experience 
Rating:
5.0

Mark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. Thank you!

bonnie m.  |  Overall Experience 
No reviews have been submitted for this location.

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