Customer Reviews for U-Haul Moving & Storage of South Fort Myers

Rating:

5.0

Customer service at this location was excellent. Professional, friendly and efficient. Truck was very clean. Highly recommend this location.

Rating:

5.0

Awesome service

Rating:

1.0

How about you guys start by not racking up fees and just charges on people's cards... I understand everybody's in the business to make money.. some people are in the business to rip people off.. the mission statement of U-Haul should be we are here to rip you off and take your money.. if anybody I know is running a vehicle from U-Haul I will make sure I let them know make sure they have a prepaid debit card. So you bastards can only take what's on the card. You guys are disgustingly disgraceful.. you failed your own mission statement congratulations for being a top Fortune 500 company for ripping off your customers

Rating:

3.0

Not a location issue but the price of renting a trailer has tripled for me. It will be the last resort in the future for me. Good luck with these prices.

Rating:

5.0

Seamless process, very easy to pickup and drop off the vehicle.

Rating:

4.0

Very competet and friendly mechanic

Rating:

2.0

The brakes were very creaky at slower speeds and there were roaches crawling around in the cab while I was driving. When I told management, they said “that’s from the previous customer” and didn’t offer any apology or compensation. I stood around for a bit to wait to see if they would tell me anything, but I was told I was done and would receive my receipt in my email. Hopefully won’t need to use a u-haul again for anything, but if I do, I’ll be checking out a different location.

Rating:

5.0

Great service!

Rating:

5.0

Keep up the good old school customer services and be vigilant of this new technology and AI applications.

Rating:

5.0

Excellent customer service. The gentleman who helped attach the trailer provided exceptional customer service! Very courteous, friendly, and professional. They're a good team. I hope they keep up the great attitudes and great work!

Rating:

5.0

Friendly, knowledgeable, and helpful. We had made a reservation online. I was in and out of the office in 10 minutes. The return was as quick. I definitely would recommend this location.

Rating:

1.0

reserved time to do a mobile pickup on a sunday at a location 5 minutes away from me. after trying for 20 minutes we had to call customer service and she said my pickup was confirmed but never scheduled. she then scheduled it for us at a location 20 minutes away without tell us it was a different location. ended up being an hour late for my movers bc the whole thing took so long just to pick up the truck

Rating:

1.0

You stole 100$ from me thanks

Rating:

2.0

Pick up location was change or assigned to another location without notice. Phonecall needed! I was told that either 1 7/8 or 2 " ball would work on equipment, That is true, but I was not asked what size ball I have and the Technician had to switch out trailers (after I signed paperwork for another) to accommodate my 1 7/8 " ball. I was told that the paperwork noting the equipment change would be sent to me. It wasn't. I needed to make another phone. The drop off location did not check the equipment in resulting in an email telling me that I was late. Another phonecall! I feel that the UHaul quality of customer service has gone down over years.

Rating:

5.0

satisfied with service.

Rating:

5.0

Perfect

Rating:

5.0

Everything went smoothly and quickly.

Rating:

2.0

Truck ac only worked on full blast windshield wiper blades needed to be replaced smelled like catalytic converter was going bad fuel mileage gauge was pegged at 50 mph no one said or offered anything to comp all the issues seems like they are only consered about getting paid. I even returned the truck with a full tank witch it didn't have when I picked it up

Rating:

5.0

Just want to say, Brad was great. He explained everything and was excellent to work with for scheduling.

Rating:

5.0

Wonderful drop-off location people were very friendly and quick in getting me out

Rating:

2.0

To long to check in even with paperwork complete. Computers were down when returned. Brakes on truck rented were questionable. Would have returned but 45 minutes already behind schedule with movers waiting.

Rating:

3.0

There was only 1 staff working, who was going to be busy for a while, so no one could show me how to adjust the mirrors. The engine sounded like it was working way to hard when you put on the accelerator, to the point it was disconcerting. Thank God we made the 1,300 mile drive without engine issues. The steering was way off center and had a lot of play in the wheel. This caused us to go onto the shoulder many times. The seats and the cab were very comfortable. The truck bed had a light which was very nice, roomy and easy to open.

Rating:

4.0

Add a part-time staffer to help at month end when a lot of folks move -- especially when snowbirds are here. Donna was very friendly and helpful. The young man who helped us hook-up the trailer was efficient and nice. I didn't get his name, but he had long hair if that helps. We were impressed with how he handled the customer (or jerk) in front of us who was just planning on taking a trailer (stealing) without going inside and the jerk actually cut the wires to hook up to his vehicle. It was a bad situation and your employee handled it well.

Rating:

5.0

Great people working here thank you

Rating:

5.0

Nothing - this is the best UHaul office in Fort Myers!

Rating:

1.0

I was charged $25 for a cleaning fee!! Truck smelled horrible when I picked it up!! Said it was because i didn’t fold moving blankets!! Wasn’t told that I had to!! So that means they don’t clean them ever!! So you could get bed bugs!! Piss pour!!!!

Rating:

5.0

Both the Fort Myers, Florida location and the Oshkosh, Wisconsin locations were very helpful. Unloading inside at the Oshkosh location was very nice.

Rating:

3.0

First of all, I did try to extend my reservation the day of drop off, system wasn't working. Second of all, I do not do threats lightly. For someone to call me and tell me rudely to bring back the truck immediately or they will report it stolen. Was very disrespectful. I would not want to have a uhaul truck, so obviously I would bring it back. Next time customer service should be better on talking to customers. Also on how they present themselves.

Rating:

5.0

Everything was excellent. Manager was customer focused!

Rating:

5.0

None

Rating:

5.0

The two movers I had Brandon and Nate were excellent and they went above and beyond what they were required to do to make sure everything went well. I highly reccommend this company

Rating:

5.0

We are in constant organization mode. We buy antiques. We move our stuff fairly often from FL to PA. We love the boxes, the organization at the store, the friendliness of the staff, and the availability of vehicles.

Rating:

2.0

5th time i have dropped off hee and the employee's are anything but friendly ....had to use a zip tie to keep the chain from dragging and this guy checking me expected me to have something to cut it off with and was extremely irritated that i didn't so he finally did and pulled the trailer and dropped it and walked away no comment no nothing ....they all are like this at this location

Rating:

3.0

Mileage was not calculated at return as previously indicated at pickup. I had previously rented at North Fort Myers location and had 100 miles free per day as well. Even on prior to rental phone calls it was explained as “ maximum of $80 a day or .49 cents a mile. Will likely use a car rental Company in the future.

Rating:

3.0

The after-hours drop off lanes should be restriped. I left my vehicle parked against your building last week while renting for a few days, and when I returned the truck late in the evening, there were multiple trucks backed up directly behind the parked cars which made it impossible to leave. I had to wait two hours until another person came and moved their car before I could leave the lot. If the drop off lines were repainted, I believe this would eliminate the issue.

Rating:

3.0

The trailer brakes DID NOT WORK. So I obviously relied upon my truck brakes and now I need to replace my front brake pads. Not happy with the trailer condition. I want to file a formal complaint. Thank you.

Rating:

5.0

Staff for checking in and dropping off are very professional I rent there a lot and have never had a problem

Rating:

5.0

Brad did a nice job installing the hitch. He went over the installation and asked if we had any questions.

Rating:

5.0

Wrong part at time of original receiver installation. Receiver installed one week later because part had to be reordered.

Rating:

5.0

I've used this location several times and the team is always very professional. On this drop off I was greeted by the manager and reported that one of the tail lights didn't work on the trailer. He suggested that the pick-up location should not have rented the trailer to me with a light out.

Rating:

5.0

Great job

Rating:

5.0

2nd time for a pickup and return

Rating:

5.0

Thank you for a year of storage

Rating:

5.0

Staff has always been pleasant and helpful. The hours are convenient

Rating:

5.0

The staff was very helpful and knowledgeable.

Rating:

1.0

My first interaction with the staff was horrible. I was given a storage unit that already had a lock on it. When I notified the staff, they had attitudes and weren’t friendly. I had movers at the U-Haul location and it took them over and hour to get me another unit. My had to pay an additional fee for the movers going over the time. When they finally found me another unit, it was 30 dollars more and they refused to match the price of my other unit even though it was their fault. I will never use U-Haul ever again.

Rating:

5.0

I had a great experience using this storage facility. The only reason I vacated was because I moved out of Fort Myers.

Rating:

1.0

The experience was ok until we got to our destination. Surprise, surprise; the truck we rented was a 26 footer, we were moving a three bedroom bla, bla home, and when we got to our destination the only storage available was a 10x10 and they would make available a 7x10 for us, take it or leave it. We make a reservation of a 10x20. We were lucky that we have relatives in the area and let us use their garage.

Rating:

5.0

Good clean and convenient

Rating:

3.0

Good afternoon, they deducted from my account an amount of 98 dollars, but when I went to get the van I had to pay another 35 dollars, I didn't understand why that

Rating:

2.0

The store does not answer their phone. I have called multiple times a day for multiple days and left multiple messages for the manager and received no call after 14 attempts. I even contacted corporate and corporate said they never answer their phones. Corporate also contacted the manager and requested for them to call me and I still didn’t receive a call back. I have also physically stood in the store and watched them ignore calls & let the phone ring and ring with no attempting to answer. That is the only reason I canceled my unit- poor communication skills & excuses from the manager and staff on why they don’t answer the phone.

Rating:

5.0

Eli was more than accommodating and I appreciate all his help while my son and I moved and traveled.

Rating:

3.0

U didn't receive dolly but still got charged

Rating:

5.0

Nice people, appreciated the service

Rating:

3.0

Hook to put lock was missing and the unit had leftover garbage still in it. It is near a gate and the gate was not closed for the night.

Rating:

1.0

We had to take our items somewhere else because there was a huge pedal in front of our unit that was ankle deep.

Rating:

5.0

After completing a move to the area, we dropped off our Uhaul truck and trailers at the Ft. Myers facility. The manager, Eli Rosado, was extremely helpful and ensured everything went smoothly. He provided the storage unit and personally showed us the best way to access and use the facility. Of all the places we dealt with during our move, this was by far the best facility to work with, from the staff helping with the drop off to the manager. .

Rating:

5.0

Customer service was great

Rating:

3.0

Only reason I gave less stars is because the unit I reserved was no longer available and had to go with a much smaller one and they are charging me more than what it was for the larger one and more than what it's advertised for.

Rating:

5.0

Both when we got the storage unit and when we vacated it, the people working at the location were friendly and helpful.

Rating:

5.0

Extremely friendly and helpful!

Rating:

3.0

The main problem is that we could never use the big door, always blocked by other pods, trucks, etc. My husband had tools and we're heavy so that was VERY inconvenient, and when asked about it, staff just replied that they didn't have anywhere to put stuff and the had other spaces they could have used. Also my card had been hacked and charged me 15.00 late charge instead of notifying me. And paying 95.00 a month for a small space was just too much considering other issues.

Rating:

4.0

The reason why I said no to the lighting was because of the fact that the lights upstairs where my storage unit was does not stay on for more than 5 minutes and you have to keep going down the other way to send hit the sensor so the lights will come on other than that my experience with you was good and I would recommend you to other people but maybe you might want to do something about the upstairs light so when the lights come on they stay on until like 5 minutes after people are done something like that.

Rating:

3.0

Lacked security gates I am used to. I it did not look swept out.

Rating:

5.0

Only downside was being able to contact the facility directly. 99% of the time was only able to reach call center.

Rating:

5.0

I love you guys and thanks for the service, and I already talked to my friends and my family the excellent services you gave me

Rating:

5.0

The workers were fantastic everybody they have on a crew went above and beyond I put yes to as well let’s but actually inside the storage it didn’t have light and was hard to see to the back other than that it worked fine and I would recommend it if you’re looking for storage

Rating:

5.0

The workers made the experience worth it they were super funny and personable and I was laughing through the pain of getting forcibly and illegally removed from my home! They all deserve raises have a great day!!

Rating:

5.0

The maintenance crew went over and above I have a little problem they jumped right in a moments notice and got me on my way they were truly the best maintenance crew that I’ve ever had an experience To deal with! bravo for having such great employees !

Rating:

4.0

The only issue is my security card for after hours doesn’t work. I’ve had it replaced once and still does not work correctly.

Rating:

2.0

The girl that works there is very rude and made my experience awful

Rating:

4.0

Would recommend with the only problem being the rent. Didn't expect it to go up twice since April.

Rating:

5.0

The people here are very friendly, helpful and professional. This is a very clean and well maintained facility.

Rating:

4.0

I was told by the Uhaul call center that my unit was on the first floor. When I arrived I found out all available units were on the second floor, the person in office spoke negatively about the call center always screwing things up, and I would have to carry my boxes up stairs. I was sent out by the office to find it on my own in a sea of buildings. Fortunately Nigel helped us find the right building, helped us get in, and provide guidance on how best to get the boxes out of our truck and up the stairs. I answered yes to the question above about the staff being friendly and helpful because Nigel truly was. He saved what could have been a negative first impression.

Rating:

3.0

I had requested online, along with my truck rental, a spacious storage unit so there would be no issues getting all my stuff in. The clerk, although courteous, told me storage units are on a first come first serve basis. That is not the impression chicken on the website.cthe storage unit I was given was very small and on the 2 nd floor.

Rating:

3.0

I reserved a 10X10 Got an 8x8 because my reservation wasn't available upon arrival. I instead got an 8x8 2nd story locker. Will be using my free month and moving to a location that actually has the product I need. Epic waste of time and money. The staff was super friendly and courteous. The manager however is not an honest person.

Rating:

5.0

I wrote the comment about Michael last week from when I used this uhaul. Again outstanding service great people you have working for you. Both in the office and the people working on the lot 10/10. Would go here again and reccomend to anyone who needs a uhaul or storage.

Rating:

5.0

The GM was absolutely wonderful. The entire staff has made my experience, from my storage unit to my moving needs, the smoothest I have ever had.

Rating:

4.0

Unit B45 lights were not working making it difficult to use at night. When I inquired about a unit, I specifically asked for 1st floor with no stairs. Unfortunately, when I got there, that wasn't the case, and no other unit was available.

Rating:

5.0

Over the 10 plus years that I've used as storage I was accommodated very well for the facilities and the staff do nothing but praise. Thank you

Rating:

4.0

Units are extremely difficult to get furniture into..unit B45 Lights were broken and I was told I had a first floor unit..B 45 is up stairs

Rating:

5.0

Free storage for aaaaa wholllleeee month and the staff was upset nice I had a great experience dealing with uhaul it made moving so much more fun

Rating:

2.0

Remove goods from storage unit. Closed with Zero balance and charged again. Called three times to resolve but no call backs.

Rating:

4.0

Wait time to see an adviser is too long, you need more help at the counter. And you should have a least one or two chairs for people to sit while they are waiting, especially for the elderly.

Rating:

5.0

Great prices. Safe & secure.

Rating:

4.0

There was no lighting in the storage room it self.

Rating:

5.0

Thanks

Rating:

5.0

Couldn't meet and deal with a better group of people. A real asset to your organization A1 group of people.

Rating:

5.0

This business just does everything right. I can't think of a single criticism.

Rating:

2.0

My overall experience with U-Haul was not positive. If you have a better option (take it). If you don’t just understand that customer service is not a priority for this company as a whole.

Rating:

5.0

friendly staff

Rating:

5.0

nice friendly service

Rating:

1.0

Try calling all day to have my security card blocked because it was stolen it took U-Haul 6 hours to get ahold of me about the situation and by then my locker had already been cleaned out . Stolen

Rating:

1.0

Unfortunately I had a v poor experience,To make a long story short the enclosed trailer leaked and ruined a lot of my ersonal belongings that are irreplaceable. I've spent hours with c.s did nothing

Rating:

5.0

My experience with the staff at this facility was outstanding. However, my dealings with U-Haul corporate were terrible. I will use the local facility but it is unlikely I will ever call U-Haul again.

Rating:

5.0

Great people! Very helpful

Rating:

5.0

Excellent service on a no notice hot late in the day Sunday.

Rating:

3.0

The staff was remarkably helpful

Rating:

5.0

Great service great hospitality everyone was kind and very very helpful

Rating:

5.0

Other than a minor mouse problem and some moisture my experience with this rental was excellent. I just wish their prices were better but the whole area of Fort Myers is overpriced.

Rating:

5.0

👍

Rating:

1.0

Paid uhaul to install wire for the hitch 3 weeks ago, employees tried hooking up a trailer, found out the wires don’t work anymore. Seems nothing can be done about 160 dollar wires?

Rating:

5.0

I had 6 U-boxes stored at the Cleveland Ave location. I had the best experience possible with the team here. Every time I called or came in, I was taken care of quickly and happily.

Rating:

5.0

awesome - great customer service

Rating:

4.0

We had a good experience using UBoxes. We moved from California to Florida and this was by far the least expensive option. All our things arrived on time and intact to Florida. Would recommend!

Rating:

5.0

We used the facility for a Ubox drop off at our home and pickup two days later. Everything was on time with great customer service.

Rating:

5.0

Great service

Rating:

5.0

Crew was very helpful and did a great job. I have used U-Haul many times for different things, and I left this time thinking that this crew is doing things right.

Rating:

5.0

The staff was friendly and had great customer service! Mark the manager was especially friendly and helped me in every way,

Rating:

5.0

Was very happy with the whole process. The staff was very friendly.

Rating:

5.0

staff helpful, efficient and friendly

Rating:

4.0

Kristen could not have been more helpful

Rating:

5.0

Mark took a very bad U-Haul experience and handled it with dignity and compassion. Thank you. Kristian, you made the nightmare of our experience with U-Haul bearable. Thank you!

Rating:

5.0

Very satisfied....

Rating:

5.0

Great Service

Rating:

5.0

Please start a practice of pro rating your storage facility. I feel it very unfair that you have to pay for a full month for one week of storage. Thank You

Rating:

5.0

The guys were courteous and accomodatong.

Rating:

5.0

Fast and efficient service . They were also helpful in helping me find assistance in unloading .And above all provided discounted storage .All employees were professional .

Rating:

5.0

Great customer service

Rating:

4.0

Good Customer Service

Rating:

4.0

Like it.

Rating:

5.0

The staff were very kind which is most important to me, going under the stress of moving. Thank you.

Rating:

2.0

Fees

Rating:

4.0

I was redirected to another store which was not convenient to me. Apparently this store had U boxes and the one nearest me did not even though I reserved my box weeks in advance.

Rating:

5.0

Everyone was very courteous and very helpful.

Rating:

5.0

Have dealt with this location multiple time for an extended move. They have been extremely helpful and proactive.

Rating:

5.0

Excellent service!!