Customer did not leave a comment.
Gregory TCustomer Reviews for U-Haul Moving & Storage of South Haven
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service 10 stars
Robert ANone
Jim SDarnell was great. He installed my hitch in the morning and I was ready to go by 2 pm. Previous day, Brandon got me set up for the install on Tuesday of my trailer hitch. He got the ball rolling for a timely install as I only had till Wednesday ! Thank you both! Great team!
Mark MBrandon and Nicole were absolutely fantastic with their help!
SUSAN C | First ImpressionsI was very impressed and pleased with the general manager, Darnell Gibson. Darnell was polite, knowledgeable, answered all my questions (he was patient) and took the time to show me several units available. The experience was much appreciated. Thank you.
JOHN F | First ImpressionsDid not drop off here
Peter OOur experience was over the top. We were so pleased with the help Brandon gave us for n South Haven Michigan
William K | First ImpressionsThe first interaction was perfect, the lady did a great job, nice friendly. When I brought the truck back the sign says stay in the truck for return procedures. 20 minutes no one came out. When I went in and was standing there, the big back behind the desk, did not greet, make eye contact, make any gesture that she seen me? What the hell? Customer service? Nope, not her. I hate that for this brand new beautiful location.
charlotte vGreat service, thanks!
Scot HWhile the truck was clean, it is a very old truck. Updated security functions in newer equipment would make the rental experience much better. Please also note that all personnel were very knowledgeable, efficient and helpful.
Edith ARachel was extremely helpful and it made for an easy day!! Thank you!
ROBERT MGreat customer service and they were very accommodating
THOMAS KThank you.
RONALD CIt took us 1 hour for the cashier to figure out how to ring our non profit up. She reached out multiple times for the assistant manager to help and there was no reply. The cashier was under the impression the assistant manager would be coming in any minute for their assigned shift and could help her but they never came. I had to ask the cashier to contact the next level manager to help her figure it out. The cashier was very kind but it was clear the management there is lacking. I will add that our company pre-requested a vehicle online. The set back caused a ripple effect of delays that negatively impacted our entire day. I would not visit this location ever again unless it was a last resort.
Telamon CApp needs work! Tried to use app after hrs. After several calls and almost 2 hrs later I was able to leave the pkg lot. Photos wouldn’t load and app wouldn’t let me continue. Furniture blankets weren’t in truck! Still got billed for them after talking w/several reps on phone. Need to refine after hrs pickup
Terri NMy overall experience was fine and the staff was helpful. I was charged a "Recovery Fee" of $5.00, however, and couldn't find an explanation anywhere in the paperwork This seems like a hidden fee that could be better disclosed.
BENJAMIN LYour manager made my experience easy and quick, and your return clerk was friendly and polite!
Michael AThe facility is new.Nice. It seemed like the one guy was doing the work whilst training the other guys. It was good.
THOMAS LDarnell was excellent - very helpful and thoughtful. Much appreciated!!
MICHAEL A