Customer Reviews for U-Haul Moving & Storage of South Hill

Rating:

5.0

Very accommodating and friendly staff! Thank you!

Rating:

5.0

One ramp was stuck had to fix railing before I could get it out.

Rating:

5.0

Everything was perfect. Customer service very friendly, will only use this u-haul for future moves etc. Keep up the great work.

Rating:

2.0

You are understaffed and your computers do not work properly. We waited for several minutes because your computers kept freezing.

Rating:

4.0

Need the ability to get into the motorcycle room. It’s always locked and you always have to get someone to open the door nor can you get at the bikes after office hours.

Rating:

3.0

#1- was told would deliver boxes to Rolla,ND, but came to find out Minot,ND facility does not! so I had to get trailer, unload each box and take to Rolla,nd and unload them! #2 - never told that a 24 hour notice was needed prior to getting the boxes to unload them! #3 my brother had to use the forklift at your facility to move first box as employee didn't know how to run forklift. #4 then we had to wait for a forklift driver to come and move 2 boxes to get at my last box. #5 had already gotten one box emptied as I thought it was the bed/dressers container, no wrong one my fault. that is when i inquired about getting the last 2 delivered and was told they do not deliver to Rolla. I believe a refund of monatary value is needed as you did not deliver to Rolla as was in contract''

Rating:

5.0

Have more trailers in stock,

Rating:

5.0

Sometimes the information that I had completed on the app didn’t seem readily available to the on site U-Haul worker and conflicting active transaction status seems to lag on the app. Even a day after my box was picked up and my move was concluded it still showed an active rental in the app.

Rating:

5.0

Loved the people who work there. Very nice, capable and helpful. The cleaning person too!

Rating:

5.0

Uhaul need to more to update and secure its computer network. After two destinations on this rental, the Uhaul main network was down at both locations with created unnecessary losses for both clients and the local staff.

Rating:

5.0

Very helpful and friendly. Explained everything and all options available

Rating:

4.0

There should be a prorated program. I was out 19 days before my next payment was due and got no reimbursement for days I didn’t use it. It could be rented out to someone on my dime for 19 days. I asked about it and they said it has never been brought to their attention and that it is a corporate plan so local owners cannot compensate me for it. This is an easy fix. I hope it gets fixed.

Rating:

5.0

Todo fue muy agradable, y mis cosas estuvieron seguras durante el tiempo que las tuve ahí, es una empresa muy competitiva..

Rating:

3.0

The computer was not working correctly and screwed up my order. Charged me 2 times and then I get a call saying that the system they used was the wrong price, so they charged me $0.22. Still waiting on my one refund. I will never use U-Haul again.

Rating:

5.0

I had an awesome experience.

Rating:

5.0

You guys did an awesome job. Super great to work with. The best moving experience I’ve ever had! Thank you.

Rating:

5.0

A++

Rating:

5.0

Great costumer service!

Rating:

5.0

Check and maintain wiring harness.

Rating:

5.0

Sheri was more than pleasant to deal with , fast and knowledgeable picking up and dropping off.

Rating:

4.0

Shout out to Jonathan P. He was super friendly and had me in and out quick! Thank you

Rating:

5.0

Everything was just fine and friendly people.

Rating:

5.0

Paul was super nice and helpful . Would recommend him and that store again.

Rating:

5.0

The Minot location was great. Montgomery was god awful.

Rating:

5.0

It went great, very much appreciated. Being able to rent and drop off where and when I did.

Rating:

5.0

Rented a 5x8 trailer from North Minot ND location. Chase was beyond professional and helpful. He installed a light assembly for me on a random stop in when be certainly didn't have to. Then installed a anti ball rattle assembly in the same way. Give this GM a raise! And he's also crazy knowledgeable. He made me at ease with towing a trailer from Minot ND to Boise, ID. 5 stars.

Rating:

5.0

The container was smaller than I had anticipated.

Rating:

5.0

Nothing

Rating:

5.0

Sierra and Preston are phenomenal people! They were very helpful and extremely knowledgeable about the products I had questions about and got me where I wanted to go , even if only for minute!

Rating:

5.0

Nick was very helpful and took the time to show me different unites . He was very nice and knew his job very well. I have used uhaul in the past for different moves and will continue to do so. With employees like nick it keeps me coming back to uhaul and I would think he does the same for other consumers also. So just want to give him a shout out for all his help thank you

Rating:

5.0

Place is very nice and well maintained. Staff was awesome. I would recommend and use this facility again.

Rating:

5.0

I was very pleased with the facility and the staff that was very helpful and patient.

Rating:

5.0

The Manager at the K Mart location was absolutely wonderful She definately is the right person for the job with her people skills. Her Customer service skills were Excellent!!!! Totally appreciated.

Rating:

5.0

Great place! Clean equipment and easy to rent! Love coming here! For rentals! Best place to go if you need to move !

Rating:

5.0

Staff was knowledgeable and friendly, explained everything in detail, answered all questions I had. Would use them again for sure.

Rating:

5.0

great solution to my move

Rating:

5.0

Get jack on trailer tongue. It was all myself and the young girl could do to lift the trailer off the tow vehicle. Should NOT be expecting people to injure themselves lifting these large trailers.

Rating:

5.0

Good staff and management. A+

Rating:

5.0

Make sure employees inspect the vehicle with you . I had to come back for the dally, and the emergency brake was default .

Rating:

5.0

Very impressed and please with the storage.

Rating:

5.0

Nothing needs to be improved, Nikke Besemann did a wonderful job taking care of me when I came in to reserve my U-Haul. She went above and beyond taking care of me when I came in to pick up my reservation. Nikke was super friendly and very nice to converse with while I was in picking up my reservation.

Rating:

5.0

Locations were great, the trailer itself could use improvements, heavier D rings in the floor for tieing down and better wiring in the lites they blew a fuse in my pickup half way through the trip so had no parking lites on trailer.

Rating:

5.0

Nikki and her staff were super helpful and accommodating for my move in! Would highly recommend this location!

Rating:

1.0

This was literally the worst experience I have ever had with any sort of company. First off I had scheduled a pick up for a trailer on a Sunday. I showed up at the scheduled appointment time, went in and met with the employee, he brought me out to the trailer, and I tried to hook it up to the hitch on the pick up, and the safety chains would not go through the hooks. It’s illegal to drive a trailer without safety chains, so we went back in and returned the trailer. Even though the manager said, she knew a way to hook it up, my father has been a heavy equipment operator and a mechanic for his entire life, and he knew she was going to hook it up illegally, there’s no way the hooks would ever go on his hitch. I then asked the manager if I could rent a different trailer, since they were sitting on the lot. They also had three different 10 foot trucks, I asked her if I could just rent one of those. She told me that no, all of those were for in town moves only. So I went home, and called U-Haul directly, I was told by that representative that there were 10 foot trucks available, so I made the reservation, drove back over there to get the truck. The same employee was there again, he gave us the keys to a truck and we went out to start it and it was frozen and would not start. The windshield washer fluid was exploded out of the container. It only had 1/16 of a tank of gas as well. So we went inside to speak with the employee again, and asked him what we were supposed to do, we asked if we could use some battery cables to jump it, which he told us that was not allowed. So after all of this hassle, the manager finally lets us use the in town truck. We had to drive it 3 1/2 hours away, unload everything, and drive it all the way back to that location. If there were some other option, besides U-Haul, I would take that. Terrible experience

Rating:

5.0

The staff was very helful

Rating:

2.0

Was originally at a different uhaul location to pick up a cargo van that had been reserved. The cargo van had tire that had a low air pressure that the other location was not able to fix so the order had to be cancelled. Came to the current location that I rented the cargo van from and the first van they gave to me also had a low tire pressure signal pop up on the dashboard. I ended up wasting about an hour and a half getting a cargo van due to poor vehicle maintenance and had to drive to different locations in order to get a properly running cargo van. The cargo van that I did end up using still had an issue with the right side view mirror tilting upwards the entire time I drove it, and effectively obstructing my view from being able to properly see to the right of the vehicle I rented. I will definitely refrain from using uhaul in the future and caution others from using a uhaul vehicle.

Rating:

5.0

It was Excellent ! Thank you!

Rating:

5.0

Nope, great job all the way around!

Rating:

5.0

Everything was fantastic.

Rating:

3.0

My first time trying to get into building with my code, it kept denying me. So haven't actually seen my storage unit yet. Or put my belongings in it. Some guy was trying to help me and kept asking for my code. So I will have to change my code before actually getting inside. As he was just watching me and telling me do it like this.. I'm like dude I can read.... so yeah. Re do next time I get to minot. No problem God is good!

Rating:

4.0

Customer before did not wash the trailer before bringing back.

Rating:

5.0

Music in the storage area and aroma for the air

Rating:

2.0

Everything with check out went well, but when I returned the U-Haul, the guy checking me back in didn’t seem to have a clue what he was doing. I later found a charge from U-Haul for 266 dollars on my 25 dollar rental. When trying to get my money back, it took 12 days to get a return.

Rating:

5.0

Outstanding customer service from everyone at this location!!!!!!

Rating:

5.0

Great staff. Nice clean easy.

Rating:

1.0

Staff there tried to overcharge me. It was bad. Non of them obviously communicate. Ive done a lot of buisness and always paid before on time. For 9 straight months amd once i moved out so i wouldnt have to pay for the next months, cause i was done there, they tried to get money hungry on me. I have 6 buddies i recommended this place to, and 4 of them after what i told them will be done there to. As of next near at the beggining. We will see what they tell them and ill gp from there if i ever reccomend this place again to anyone. The lady nikki was so disrespectful there. Shes so money hungry. I did amazing buisness with them and never ever agsin will i even consider.. place will set u up for failure. I hate this place. The lady nikki just would not except the fact almost that i moved out. Like she didnt want to beleive it. No one there had any kind of good comminication as i told them before u moved out i was moveing out and done there. Then they tried to put it on some jennifer lady i think her name was, that it was her fault and that they got rid of her cause of bad buisness. Idk. Its crazy cause jennifer wasnt even the person i told i was done with uhaul .good luck to anybody dealing with the poor management crew they have there

Rating:

5.0

Very very well Marian and honest people and respectful

Rating:

3.0

The drop off was fine however, I had been in before I left for my trip (trailer pick up was 900 miles away) and the employee I spoke to was rude and unhelpful. I am disgusted by her demeanor and condescending comment to me.

Rating:

5.0

No improvement keep up the excellent work.

Rating:

5.0

The lady at the service counter was very friendly and helpful!

Rating:

5.0

Professional & excellent customer service, thank you

Rating:

2.0

The new GM was Awesome and Riley was too the other staff not so much….rude, lied to get of work. Not helpful would not walk out to check the U-Haul after renting it or check the storage unit to see if it was clean after I left …

Rating:

2.0

Parking lot is full of big holes. I moved my unit out on 10/01/24 and was charged for this entire month. I was only using my spot for 1 day.

Rating:

2.0

It was unpleasant with the alarms going off and after each load/unload trip we have to sign in again. Time wasting! I will never store at uhaul again!

Rating:

5.0

Excellent service

Rating:

3.0

Thanks it's been a real life thing.

Rating:

5.0

The parking lot at this location is in dire need of repairs.

Rating:

5.0

Very friendly staff

Rating:

5.0

The time we had our stuff in storage was great & everyone was excellent! I-haul in St. Paul is “dumpy”! Minor’s was great

Rating:

4.0

Good

Rating:

5.0

Adrianna was so helpful. She answered all my questions on the phone and then was able to help me even more when I showed up. She was kind and walked me through the entire process. It made moving less stressful.

Rating:

5.0

The website defaulted to a 2 day rental. I rented the trailer and returned it the same day. I was told that there was no discount for early return. That isn’t fair. U-Haul had the ability to re-rent that trailer immediately when I returned it which benefitted them. Customer should get a discount for early return.

Rating:

2.0

The trailer that I rented was covered in mud. I had to clean it before even using it.

Rating:

5.0

Great people! Thank you!

Rating:

5.0

Service was excellent,friendly and helpful

Rating:

5.0

Very friendly service!

Rating:

1.0

I had the worst experience dealing with uhual in minot. I made a reservation online specified pick up needed to be from Minot. I get a call from Fargo to confirm a reservation thinking it was dispatch locations They never said it meant my pick up was in Fargo. I showed up to the minot location with no truck or trailer available. Was able to get a truck a couple hours later. And then had to drive 4 hours for a trailer. There’s a lot more details to this horrible experience but overall I do not recommend. Whoever works on booking reservations needs to improve their whole system because the communication and tracking system is terrible. INot to mention I was told I was getting a discount for the mishap. Which was not true. I got charged over 1900 for just the trailer with insurance of course. Then over 300 for the trailer when I had to go hours away to pick it up. My original quote was 2400 before all the trouble, and still ended up paying that after all the inconvenience uhual cause me. I lost time and saved no money for their mess up. 0/10.

Rating:

5.0

You guys were amazing. Keep it doing what you doing. You guys were super chill.

Rating:

5.0

The employee who helped me upon my equipment return was amazing, super helpful and friendly. I will definitely use this location for my future rental or storage needs, appreciate the service and knowledgeable staff employed by uhaul. Thank you!

Rating:

5.0

Both the manager and grace (helped me with the trailer drop off) were amazing in making this a smooth process. Moving is already hard enough thank you guys.

Rating:

5.0

Excellent customer service

Rating:

5.0

Need to work on the app, it keeps crashing when uploading photos at the end of the process.

Rating:

5.0

I’d suggest fixing the garage door sensors. The door kept closing on my truck and damaged my endgate while the trailer I was towing was in the facility. No reason the doors should come down when opening is occupied. Hopefully Uhaul will resolve the issue and fix my endgate.

Rating:

5.0

staff are excellent!!

Rating:

5.0

We were having a bad day and Grace turned it around. She went above and beyond to help us.

Rating:

4.0

Overall this was a good storage location and the staff was friendly. I had prepaid Jan 12th to July 12th. My only drawback was not being able to receive a refund for another month I prepaid the last week of June when I flew back for my sister's internment. I paid an extra month in case my nephew and niece couldn't retrieve their mother's items by 7/12. They notified me on 7/12 the unit was cleaned out and I called the facility to report that and asked for the extra month refund. I was told to call back the following week to make the request which I did. I was told that I couldn't get the extra month back because the unit was closed out. Other than this I thought this was a great storage unit.

Rating:

5.0

Angelica has great customer service skills!

Rating:

5.0

Clean, safe, well lit, and a great staff. The only problem I had was setting up an automatic payment online but I eventually figured that out. Will highly recommend this place to anyone seeking storage. Thank you

Rating:

5.0

The people in the office always helped us out when we needed it. Loved the drive in bays for loading and unloading.

Rating:

2.0

The storage is well taken care of and convenient. However, your prices are too much! Also, the manager and staff need a lot more training with communication. There wasn’t any the whole year I rented 2 storage units. Therefore, I’m leaving a below average rating, and wouldn’t recommend to anyone.

Rating:

5.0

Great people & always so helpful! Glad we have a place like this to store our items while we are in between homes!

Rating:

5.0

Have used UHaul of South Hill several times over the last few years! Trucks, trailers and storage units. Rates are reasonable. Staff is always helpful and friendly. Facility is always clean, well-maintained. Customer service has been amazing. Will definitely use them again, if need be! And will recommend to anyone needing moving or storage solutions in Minot!

Rating:

5.0

The sraff was very pleasant & easy to work with.

Rating:

5.0

Thank you Manager Tonya Holbrook for helping me out. She was kind, patient, explained things very well and I am Super Thankful she was helping throughout the entire process. She is amazing!

Rating:

5.0

Excellent staff

Rating:

5.0

The staff here are amazing!! I'm so grateful to them and anyone who needs a storage unit should definitely speak with Tonya or Jennifer..they are all amazing.. thank you so much ☺️

Rating:

5.0

Great customer service, and loved how clean the building was. Very convenient being able to come and go when needed. Loved the security, and climate control! Would definitely recommend to others! 10/10

Rating:

4.0

Great place to keep your stores your items

Rating:

5.0

I had no problems when dealing with U-Haul, then had trolleys on either side and the place was clean, a good place to store your stuff

Rating:

5.0

Everyone was fantastic there. I end up not needing it after all, so I was only there for a very short time

Rating:

5.0

Tonya was very helpful and courteous.

Rating:

5.0

Excellent staff ! Clean storage and facility.

Rating:

5.0

Tonya went over and above to help us! Wonderful facility!

Rating:

5.0

Justin was amazing in helping me get started with finding the right size storage unit and going through the process of getting a unit. He was very courteous and knowledge, as well as being amazing to talk to from the standpoint of a friendly customer. After setting up our storage solution, we attempted to access it to see what the process was like and encountered an issue with getting in. He was extremely knowledgeable about helpful with solving our issue and getting us in.

Rating:

3.0

Although management at this facility holds a grudge against me for having a late return of a U-Haul and therefore, I don’t believe I could approach either of them if I were to have any sort of concerns or issues; I still do believe this facility is kept up with quite well. Before, I would ever need to inquire about another unit or issue, etc. i’m not entirely confident in maintaining at this facility due to the struggle to communicate with management. I rent a lot of U- Hauls, like renting a truck almost every week, a lot. At that frequency, eventually, things can happen causing a late return. I now visit another facility when renting trucks, as this location pretty much told me to go pi** up a rope the last time I tried renting a truck. That’s not quote for quote but in summary. Otherwise, I don’t feel this location could be kept up any better. Floors are clean and nothing noticeable that’s left in need of repair. Parking lot is easy to maneuver around in. No complaints.

Rating:

5.0

The lady who took care of us was fantastic thank you

Rating:

5.0

The management is so amazing! They are kind and friendly. They are all amazing 🤩

Rating:

5.0

Very friendly and helpful staff, super professional and accommodating.

Rating:

5.0

Great staff very helpful!!

Rating:

5.0

I have dealt with u haul for many. Years all over the USA and they all have a great staff but mrs Tonya and Jennifer are the best of them all they. Take pride in what they do for your business as well as for the customers I'm proud to have had the contact with them keep up the good work

Rating:

5.0

Placed my items in a unit while overseas for a year and all of my items remained secure. Never had any problems with billing or trouble with my power of attorney accessing the unit. Definitely recommend.

Rating:

5.0

The most secure place I’ve ever stored my stuff at. The staff was always helpful and friendly

Rating:

5.0

The staff are helpful and the hours are convenient.

Rating:

5.0

The lady was absolutely helpful. Had me signed up and on my way. Very knowledgeable. Thank you

Rating:

4.0

Enjoyed using your secure location and working with your employees. Thank you very much.

Rating:

4.0

As an overnight individual times when would be convenient for me wouldn't be for others.

Rating:

1.0

Very Rude and unhelpful stuff. As if moveing isnt stressful enough then getting told to “refer online for any questions” and card not even working to start off with…i got alll my stuff moved to a different facility and i wont be using this one again

Rating:

5.0

Very helpful.

Rating:

5.0

Great help anytime we needed it

Rating:

5.0

Excellent facility and great people. Thank you

Rating:

5.0

Great place. I would reccomend them to others

Rating:

5.0

Jennifer was helpful, patient, knowledgeable and friendly. She is a great example of what customer service should be. It was a positive experience.

Rating:

5.0

Staff was extremely helpful and very professional

Rating:

4.0

Even though I was given a 10x10 unit that was already occupied. Now I have two 5x5 units.

Rating:

5.0

This location is top notch. Plenty of clean, well-lit space both for parking outside and inside storage. My favorite perk of this location is the secure loading bay - unload your goods behind a closed overhead door, very cool. Tonya was super helpful and a pleasure to do business with. I would recommend this location to anyone in the area needing supplies or climate controlled storage. Thanks U-haul of South Hill, ND!

Rating:

1.0

The staff was rude, and probably the worst experience ive ever had, to pay 10$ for a “free lock” , and the storage unit was smaller than the one i reserved, when i went to return the truck the employees were nowhere to be found waited 5minutes and they were outside talking and smokeing cigs. Wouldnt answer. Any questions was told that “everything can be done online or thru the app”. So my phone happened to be dead, was exhausted from moveing myself with a toddler long distance and to get treated so poor by management i didnt even want a storage thru them or ever deal with them again

Rating:

5.0

Jennifer was amazing in helping in every way she could.

Rating:

2.0

The door closest to my storage unit was not working. Made moving in much harder than it needed to be. The woman working was wonderful and apologetic.

Rating:

5.0

Thanks so much to the south hill team.😊👍

Rating:

4.0

Too expensive

Rating:

5.0

Thank you so much!

Rating:

5.0

The young lady who helped me was amazing and a pure joy!!!

Rating:

3.0

Price for outdoor RV storage and indoor climate storage is in no way competitive to all other facilities in Minot. After having our rates almost doubled and then shopping around this U-Haul facility is almost double every other facilities monthly rate and the other facilities offer way more features for 1/2 the monthly rate examples include gated security access, 24x7 access, 24x7 monitored security, RV insurance etc

Rating:

5.0

Customer care was amazing

Rating:

5.0

Friendly staff. Nice facility. Convenient loading bay and carts to use.

Rating:

5.0

I picked up my one-way in Illinois to move to Minot. The experience in Minot was fantastic (I cannot say the same for Illinois. Tonya and her staff are professional, kind and helpful. I will not shop around if I need to rent storage or a vehicle again. Coming right to Tonya and her staff.

Rating:

5.0

Well maintained facility and the cart where very convenient for moving things in and out of storage unit. The only thing that was kinda annoying was uneven entrance when going in and out with carts this would sometimes cause things to fall off of the carts.

Rating:

5.0

From the vary beginning we were told that at some point we would have to move our trailer to another parking space to allow lines to be painted on the pavement. All well and good. The only down side was that U-Haul repositioned the assigned parking spaces to “back in” spaces rather than the original “drive through” spaces! It is much easier to drop off your trailer in a drive through. Other than the slight disappointment the customer service is great, easy payments and personally contacted via text or phone with any updates.

Rating:

5.0

The one month of free storage for a one-way move was exactly what my family needed. They staff we're helpful in getting our unit setup in a timely manner. Fantastic!

Rating:

5.0

Staff is ABSOLUTELY AMAZING!!!

Rating:

5.0

All the staff were very helpful and professional. They went above and beyond to meet my expectations! Thank you so so much!

Rating:

5.0

Thank you did a great job friendly

Rating:

5.0

Great experience!! Friendly and helpful staff!

Rating:

5.0

The Lady that helped me was noting but respectful and helpful. She got my needs sorted quickly and efficiently. All around a wonderful experience, and I would definitely would consider going to her for my future needs.

Rating:

5.0

I was surprised to learn of the camper parking lanes. Thank you!

Rating:

5.0

The supervisor Ms. Tonya Holbrook is the best supervisor I have ever met in terms of customer service and professionalism. She is a great asset to UHAUL and should be acknowledged and compensated accordingly. The assistant Ms. Jennifer Adcot is also equally very knowledgeable and customer service oriented. She could equally run the place which makes the chemistry between her and Ms. Holbrook great and very beneficiual to the customer. UHAUL is also very lucky to have her as an employee and should let her know the great job she is doing and acknowledged and compensated accordingly. This UHAUL facility should be used as a model for others countrywide. These folks are great and should be acknoledged appropriately. For their sake, I will continue to patronize UHAUL. Please let them both know how good they are and how beneficial they are to UHAUL. Please thank them for me. If you have any question about Ms. Holbrook or Ms. Adcox, you may contact me at adiokitam@hotmail.com or 321-289-0295, thank you, Akpabio Akpabio, PhD

Rating:

5.0

Service representative was friendly and well plesent to work with

Rating:

5.0

Very favorable except

Rating:

3.0

We didn’t move in. How do I cancel my unit

Rating:

5.0

I want to especially commend the Manager Mrs. Tonya Holbrook for her impeccable no-good-second customer service. She goes beyond expectations to understand and service the customer to ensure complete satisfaction. She listens, understands customers’ needs and problems and come up with amicable best possible solution. She is a human first and puts herself in the customer's shoes and walks in the customer's shoes to ensure customer complete satisfaction. I have used U-Haul for many years even before the internet age and I have never met anyone or great individual like Mrs. Holbrook. She is caring, calm under pressure, extremely knowledgeable in what she does and above all always there for the customer regardless of time of the day and/or circumstances. She came to my rescue though off for the day at night and could have been spending time with family. When I had a problem, rather than make me wait till morning and at office hours, gladly reached out to help at that very odd hour in the morning that nobody else could have done. Mrs. Holbrook is an asset for U-Haul and U-Haul is lucky to have her as an employee and manager. With her skillsets and knowledge, Mrs. Holbrook is more than qualified to hold any higher position in U-Haul and continue doing fantastic caring job. Please help me congratulate Mrs. Holbrook for job well-done day-in-day-out and acknowledge and compensate her appropriately please. She is a keeper especially in these days where great employees are basically not commonplace or non-existent. She also works well with her crew who in-turn also work very hard to service customers well. I wish U-Haul had more Mrs. Holbrook and because of her selflessness and professionalism, I plan to continue giving my business first to U-Haul and recommend friends and others as appropriate. I could go on writing about this great human, but I'm sure you know how gratifying I am to have met her for my move solution. Because of Mrs. Holbrook, I will always be grateful to U-Haul for providing me with a satisfying peaceful moving experience. If you need more information on my experiences with Mrs. Holbrook, please feel free to reach me via email or phone on record. Thank you!

Rating:

5.0

The manager tonya, I hope I spelt her name right, was so amazing every time I went in. I came from out of state and moved here and she was so welcoming and i think it was amazing to show up in a new town and one of the first people I dealt with was so nice and helpful.

Rating:

4.0

Had a few problems with one staff member

Rating:

5.0

Always accommodating staff. Facilities were always clean and properly maintained.

Rating:

3.0

Tell me why I got the last bay when no one there? Tell me why no one made sure my ramp extended outward so I could safely walk off of it to unload my belongings ??

Rating:

5.0

Very nice people, helpful, willing to answer questions.

Rating:

5.0

Smooth fast transaction, much appreciated

Rating:

4.0

Everything was great until we went back at 7:50pm to try to put more things in our unit and we couldn’t get in.

Rating:

4.0

I had trouble getting hold of someone via phone after receiving a text to call them regarding my unit. Other than that, it was a very good experience.

Rating:

5.0

Everything was great I am just concerned that they got it figured out about the the missing To will Dolly.