Customer Reviews for U-Haul Moving & Storage of South Lake Tahoe

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Lake Tahoe

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Anthony S. on

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Christina S. on

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Sharon S. on

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Elizabeth G. on

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The online system to check the truck back in after hours was down due to “planned maintenance.” It would have been nice to know about this in advance. Also, the truck smelled strongly of cigarette smoke.

Hugh H. on

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Skye S. on

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Steven J. on

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Nothing at this time. The online reservation system worked well and the staff were very helpful.

John H. on

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Phillip S. on

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Jeremy G. on

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Sara C. on

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Fast and easy

Kurt M. on

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100% on their mission ?

Andrew P. on

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Everything was great!

Charles D. on

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Reed D. on

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If I have a reservation for a trailer, please don’t tell me when I get there that it isn’t there and I have to go to another dealer to pick one up. That’s not right. If I make a reservation to eat at Luigi’s Bistro, when I get there I’m told to go to Tony’s Pizzeria, I’m not going to be very happy

Alison D. on

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You guys are like Verizon with all the hidden fees. Just be up front about the price. Either way people need your equipment, you won't loose customers.

Jeannie G. on

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James R. on

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Late night chec-out took forever had to try multiple times before it would work. Stop putting so much on the customer. Don't be a stupid company that does that. Be a smart company. Don't be a stupid company. The world is already stupid enough. So DONT BE STUPID UHAUL!!!! Execs pull your head out of your asses and make stuff easy for your employees and customers on the ground!!!!! You know the stuff they didn't teach you in college when you were doing keg stands on your parents money. YOU STOOOOPID EXECUTIVES!!! LOL

Alvin A. on

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Catherine C. on

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ANDREW J D. on

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Cary S. on

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allen M. on

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Keep up the great work.

Mardella I. on

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Manuel O. on

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Hannah E. on

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Trevor was fantastic and took the time to talk us through a few of the settings on the truck. Great customer service!

john D. on

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Deanna P. on

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Paul G. on

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charge a dollar a gallon for propane ;)

BERNARD S. on

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great operation

James N. on

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Similar in some ways to our pick-up experience, our drop off experience left us very disappointed -- not because of the service at the S. Lake Tahoe location, but again because of the last minute changes that U-Haul dispatch and the Incline Village location imposed on us. We called dispatch the night before and were told we could drop off at the Incline Village location. When we arrived at that location, they refused to allow us to return the vehicle there and forced us to drive to South Lake Tahoe -- another 25 mi distance. To make matters worse, they acted as if we were the problem for trying to return the vehicle to the 'wrong place' -- when in fact we'd confirmed the night before with U-Haul dispatch that Incline Village was our drop off point. U-Haul ... U Got Problems with your dispatch system, and you'd better figure them out. We're not happy with this part of the experience -- though your truck, and your locations that we did end up at were fine.

Inho M. on

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Cargo needs to be cleaned better. Urine odor was unpleasant to say the least. The truck is in rather poor condition, but as expected for one over 110k miles. Morning staff was very helpful and at

Katie M. on

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Very kind staff

Jose R. on

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If reserved and paid for shouldn't have to wait and give info.againanr if still need to provide info then take out reserve on line other than that everything is perfect and the best

Dale T. on

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Very good crew always helpful when needed.

Chris V. on

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I am a repeat customer that has spent a lot of money with your business. I rented a 10x10 for 1week while my house was being repaired. Upon moving out I was told no pro rates. Charged $250 for 1 week.

peter w. on

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very clean. very helpful to have access to furniture carts

Victoria C. on

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awesome service and super clean facility .

Raymond L. on

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The facility was very clean and the staff were great. I would recommend people to this facility.

Patsy J. on

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Great facility and great staff.

Randy F. on

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Your Tahoe facilities are state of art.

Stacey B. on

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Thank you for this wonderful facility and providing excellent service! Tahoe is lucky to have such a first class storage.

laura c. on

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It was always a pleasure to deal with the staff at the South Lake Tahoe U-Haul Office! The storage unit was clean and easily accessible. It also felt very secure, and 24/7 access is only $10/month.

Steven A. on

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Facility is clean and secure. Staff is excellent in terms of knowledge, courtesy, and helpfulness.

FELICITY n. on

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No additional comment

aubrie w. on

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Great experience, our unit was very clean and stayed clean. Employees were helpful and prompt.

Heather S. on

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Above and beyond! Rock stars as employees. I spent a year in South Lake Tahoe, the best part of that time was my experience with the awesome individuals who run this s U-Haul location. A+

clayton l. on

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Great place and the service was good. Thank you.

anthony w. on

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Amazing customer service! Wow!!!!!!

JOHANNA L. on

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Loved it -thank you

brian m. on

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Thank you. I would rent again.

CHRISTI M. on

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He was EXTREMELY helpfull and kind

Paul S. on

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Everything was perfect and went much smoother than expected. Only improvement would be cleaning the windshield as it was very dirty.

Jill J. on

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You

DANIEL T. on

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great customer service. very clean

Jordan G. on

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Really liked location, When I first checked in, I was unable to be there to meet movers. Rusty went above and beyond to help me move. Much appreciated!

nancy s. on

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So far so good.

gina s. on

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Jeffrey N. on

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A very good group of people who all pitched in where they could to make an annoying process rather enjoyable. I have nothing but good things to say about the staff and the experience.

Linda O. on

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excellent customer service. Everyone was friendly, extremely helpful and knowledgable. It was my go-to-place for packing material, moving service and storage- s0 great!

Linda H. on

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I felt that my stuff was safe. Thank you

William B. on

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Excellent customer service and a superior facility.

Karen B. on

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Really nice clean and newer facility.

victor n. on

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Hi

Paul F. on

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staff was excellent and very friendly and helpful.

linda f. on

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As much as I hated paying for storage for 20 months, at least my uhaul unit made me feel that I didn't have to worry about how my belongings were being stored... it was a very safe & clean environment

AMY H. on

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We were extremely satisfied with the service/expertise of this Uhaul location. The storage unit facility was always clean lit, well taken care of. The staff is EXTREMELY helpful and professional!

chris k. on

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Very professional helpful and friendly

MASSI S. on

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Excellent

neal k. on

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Very pleased with my experience dealing with u haul in South Lake Tahoe. Manager was very kind and helpful.

Justin P. on

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Great job!!

Kylie V. on

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The facility is clean, climate control is great. The carts are a plus. Trevor got me set up. He was EXTREMELY helpful, answered all of my questions, and even walked me to my unit. Give him a raise!

Roxanne H. on

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Really appreciate your help.

christopher z. on

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By far the best storage facility that I have ever used! Staff was friendly and very helpful. I highly recommend U-Haul at South Lake Tahoe.

MARIANNE H. on

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Just exactly what I needed when I needed it! Highly recommend!

tommy c. on

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Thomas is sehr cool. 👍

greg t. on

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Thomas and his team are always welcoming and helpful. We visit Tahoe and bring our bikes, which we store in a U-Box on site. Thomas makes sure that the box is in a easy and convenient area for us.

tom w. on

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Thanks to the staff for all your help. Thank you Tom

kristie g. on

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This is our 3rd or 4th time using this facility and they have been excellent each and every time...keep up the good work!!

tina s. on

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I used your Ubox service and had a great moving experience. Smooth operation, no issues and both Uhaul sites provided excellent customer service. I couldn't have asked for better service. Thank you

John D. on

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The staff members called me multiple times to keep me informed about the arrival of my u-boxes. I really appreciate their commitment to customer service.

Annalyse B. on

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Everyone there is super nice and answers any questions that I had to ask. Very well trained customer service!

Vallerie S. on

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Thank you!

Dain s. on

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Everything I could have wanted