Customer Reviews for U-Haul Moving & Storage of South Lake Tahoe

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Lake Tahoe

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

James G. | First Impressions |
Rating:

Nice, honest and kind people.

Nicholas H.
Rating:

Mile High Movers did an amazing job helping us with our move

Rankin D.
Rating:

Customer did not leave a comment.

Jessica C.
Rating:

Great customer service and easy to pick up and drop off !!

Author S.
Rating:

Nothing

ROBERT S.
Rating:

Customer did not leave a comment.

JESUS R.
Rating:

Customer did not leave a comment.

Jeffrey S.
Rating:

This is my local U-haul location. I buy my propane here, as well as all my moving needs. I have been working with these same guys for over 8 years. They always treat me excellent, their location is always clean and their equipment is always well maintained and in stock. I would never go elsewhere. J.Stringer

Clare S.
Rating:

Great rental experience. Friendly and helpful staff.

Amandeep K.
Rating:

Fantastic customer service.

VALERIE JEAN D.
Rating:

Rusty and Thomas are tops. They make sure of availability for local people. They are patient, and treat each person according to the person's needs.The store is well stocked with all necessities for a move. South Lake Tahoe Uhaul is the best!

Alan B.
Rating:

Customer did not leave a comment.

Samantha R.
Rating:

I will never use uhaul again. They made it so incredibly difficult for me to drop it off at this location. I was promised a South Lake Tahoe drop off only to experience the worst and rudest supervisor that I spoke to on the phone. Thankfully I had the were with all to think to ask the manager of this location if he would accept my trailer drop off or else I would have had to drive three hours round trip to drop it off in a location THAT I WAS PROMISED I DID NOT HAVE TO GO TO FOR DROP OFF. Listen to the phone recordings I'm sure you all record them.

Alice J.
Rating:

They really helped us out during a difficult move.

Andrea M. | Overall Experience |
Rating:

Rusty and crew at Uhaul are awesome! Very friendly & helpful. Would recommend this storage facility and use again!

Andrea M.
Rating:

Great facility! Would recommend and use this facility again! : )

Lea L.
Rating:

Customer did not leave a comment.

Mary G.
Rating:

Customer did not leave a comment.

Jacob A.
Rating:

Thomas was an amazing help to me through my cross country u-box order. He was a perfect example of great customer service and absolutely deserves to be recognized as a fantastic employee. I will be recommending this location to anyone I know looking for storage and moving needs.

John M.
Rating:

Faster checkout service, but I understand it was slowed via Covid-19

Andy E.
Rating:

Customer did not leave a comment.

Matthew P.
Rating:

These poor guys are slammed every time I'm i. There regardless of the of the reason. However, they are very friendly SLT and always very professional. Definitely top notch!

Jesse G.
Rating:

This location has served me well many times for vehicles and storage space.

ANDREW G.
Rating:

Customer did not leave a comment.

Gary O.
Rating:

Fantastic experience and even know my door was 3 hours late getting on he didn't charge me a bit so it's fantastic and you guys are awesome thank you

GREGORY P.
Rating:

This location has Helpful staff, very welcoming and informative. Thankful I saw employees cleaning on the days I was there. Indeed a Clean Facility, although we wish there were hand sanitizers more readily accessible for public use. 10/10!! Awesome U haul facility.

Gwenn F.
Rating:

Great customer service

jose R.
Rating:

Great customer service

CYNTHIA LEE D.
Rating:

Customer did not leave a comment.

Nicholas H.
Rating:

Mile High Movers were great!

Kristin S.
Rating:

Customer did not leave a comment.

Randi H. | Online Move In |
Rating:

Customer did not leave a comment.

GREGORY P.
Rating:

Customer did not leave a comment.

Patricia M.
Rating:

Customer did not leave a comment.

dariusz B.
Rating:

Customer did not leave a comment.

silvia j. | First Impressions |
Rating:

Thomas is always very helpful, and professional. I have two units here, because of his excellent service.

lenore t. | Overall Experience |
Rating:

Rusty, Thomas and the entire team at the South Lake Tahoe U-Haul took care of all of our moving and storage needs. They were always professional, helpful, and kind. They found us the right size trailer when we needed one and arranged for us to move from our U-Box to a large unit and then a small unit as our needs changed. We will happily do business with them in the future.

ERIC S. | Overall Experience |
Rating:

Rusty and the rest of the staff were always available and accommodating. Made me feel comfortable.

Maryann L.
Rating:

What a Seamless Experience.... Russell made this process a little less frustrating. He was patient and understanding and really went above and beyond in helping me. I am so thankful I decided to go with the Emerald Bay location. Thank you, Russell and Martin.

Stephen S.
Rating:

A man named Russell was incredibly demeaning and condescending to me while I tried to rent a truck for less than 24 hours. He has made me weary to rent from any uhaul every again, if that's the customer service training/feedback.

joel B.
Rating:

Customer did not leave a comment.

Leonel G.
Rating:

Customer did not leave a comment.

Robert A.
Rating:

Customer did not leave a comment.

Sarah N.
Rating:

Do not remember their names. The man who processed my order and the one receiving the trailer back were wonderful. Friendly, wonderful, helpful experience.

Alberto J.
Rating:

Customer did not leave a comment.

Michael J.
Rating:

Management needs a course in customer service. You don't need to love your job but you do have to understand you represent the company that pays your salary Thanks

Valerie D.
Rating:

Customer did not leave a comment.

Ramona H.
Rating:

Had to drive 5 hrs round trip to pickup the truck I had reserved in the town I was moving from (that was almost half my traveltime for moving). All I recieved for the inconvenience an extra 100 miles and an extra day. Both of which were used just to get the truck! Would it have been too much to ask for maybe a half tank of gas, (which it used getting back to where I was moving from)? The answer to that is yes, yes that's asking too much, "If you don't take the truck with what we offered, someone else will!"

Rhonda R.
Rating:

Russell has constant heavy customer traffic at this location. He is steady, solid and unflinching at the endless tide of business. He is accurate in his service.?I've had several transactions with him over the years. Uhaul is fortunate to have landed this man who is brand solid for uhaul n is doing our community a really big and important service.

CHRISTOPHER B.
Rating:

The manager, Russel Cooper, was extremely helpful with my trailer rental. You can tell he takes pride in his job and cares about his customers

Ronald W.
Rating:

Rude guy and equipment never arrived so I got ripped off by having to rent a truck instead of the pre ordered and confirmed trailer

Erika A.
Rating:

Customer did not leave a comment.

NATHAN F.
Rating:

thank you.

Christina S.
Rating:

Mr. Voight is always super helpful, knowledgeable, and friendly. Always happy when he is on duty.

richard P.
Rating:

Maid everything easy

Mark M.
Rating:

Agent very helpful, but due to check-in processing issues when picking up, our drop off location had changed and we were not informed, leading to being at the wrong drop off location, according to uhaul records. Agent knew how to handle it and we got it resolved but this type of thing should not be a problem when all details initially correct on reservation.

Michel V.
Rating:

Russel and Thomas are great!

Mark T.
Rating:

Customer did not leave a comment.

RAMIAR M.
Rating:

Everyone at the uhaul where helpful. Thanks guys

marvin C.
Rating:

Customer did not leave a comment.

Kathy Z.
Rating:

Customer did not leave a comment.

ANASTASIA B.
Rating:

Customer did not leave a comment.

Daniel D.
Rating:

Customer did not leave a comment.

eve c. | First Impressions |
Rating:

Customer did not leave a comment.

JAMES WESLEY M.
Rating:

Customer did not leave a comment.

jerry M.
Rating:

Was stranded due to car troubles, had to wait extra day for truck availability.

Jeffrey J.
Rating:

Same as above quick and friendly service

James C.
Rating:

Customer did not leave a comment.

Ronald M.
Rating:

Great experience! The staff was outstanding and the trailer was ready to go when I arrived. The trailer was great, and check-in / check-out was very quick. I have rented from the location twice and have always been impressed! I would absolutely tell my friends to use South Lake Tahoe U-Haul !

MATTHEW JAMES M.
Rating:

There is a disconnect between Uhaul central reservations and the local stores. I book one way trucks online or over the phone, when I arrive at the store to pick up, I am told that there are no one way vehicles available. Seems like store owners do not want to share their inventory with other stores at the expense of time, money, and inconvenience to the customer.

CHARLENE M. | Overall Experience |
Rating:

Super clean, great staff

Allen G.
Rating:

Third time I've used this particular unsullied and they are great.

PAUL L.
Rating:

After-hours dropoff only.

Lilia L.
Rating:

Everyone was very friendly.

Kyle H.
Rating:

greats people there

Art B.
Rating:

Great friendly helpful staff. Clean and orderly store. Great prices on box and packing accessories.

LUISA C.
Rating:

Customer did not leave a comment.

Jonathan H.
Rating:

Customer did not leave a comment.

Paul C.
Rating:

friendly and efficient service even while being understaffed during covid-19

THOMAS D.
Rating:

Customer did not leave a comment.

Mark S.
Rating:

It depends on if I can get a discount on a second truck.

Michael J.
Rating:

The So Lake Tahoe location was where we made RESERVATION to return truck - yet when we arrived, the line was out the door and no employee in site! Someone said to put the return papers in a drop box on the wall, which we did.. That evening we got a message that the truck was SUPPOSE to be returned to POLLOCK PINES - NOT TAHOE!! And if we could not contact the CORPORATE OFFICE CUSTOMER SERVICE by closing, we would be charged ADDITIONALLY for the cost to return trruck to THAT LOCATION.?!?!? Totally RUDE CUSTOMER SERVICE PEOPLE at "CORPORATE" also. I could never get an answer from them as they kept transferring my calls to MODESTO!! All of our paperwork stated RETURN TO SOUTH LAKE TAHOE, yet we had to waste hours on the phone trying to have the CORRECT DROP OFF LOCATION told to the Tahoe location - to NOT BE billed another $200 PLUS for return to POLLOCK PINES! HUGE WASTE OF TIME!! When people are MOVING, the LAST THING THEY NEED is for others to screw up paperwork or enter wrong info into THEIR systems causing unneeded stress!! BAD OVERALL EXPERIENCE WITH THIS MOVE.

Jessica L.
Rating:

Great customer service. I appreciated how up front they were about the additional costs. Reasonable and reliable.

RAYMOND CHRISTIA H.
Rating:

Customer did not leave a comment.

WilliamFrance W.
Rating:

Customer did not leave a comment.

Christina S.
Rating:

The attendant who helped us, I believe the last name was Voight, was very friendly and extremely helpful. Nice guy, great experience.

Daniel L.
Rating:

Customer did not leave a comment.

morgan G.
Rating:

Rude and unhelpful when I could not get ahold of customer service rep. Worst experience will not be using uhaul again.

Charles W.
Rating:

Customer did not leave a comment.

Cynthia S.
Rating:

Everything went smoothly. Well organized. Professional & knowledgeable owner. Would use again if needed.

James B.
Rating:

This is not a reflection of the South Lake Tahoe location, but our reservation was handled extremely poorly by Uhaul. We were sent 45 minutes away from our requested pickup location, arrived, and found out the one truck was not going to be returned until several days later. Uhaul's response was "sorry, there are no other trucks". After several hours calling Uhaul (no one ever contacted us to make arrangements), we came to a solution which required us to drive an extra 300 miles. The South Lake Tahoe Uhaul was incredibly professional and organized, but every other Uhaul representative and experience was incredibly frustrating and unimpressive...

Michael R.
Rating:

Great location. The owner and manager really care.

Hochak H.
Rating:

Customer did not leave a comment.

Rudolf Wolfgang P.
Rating:

For being the only ugaul around it should get more support. I went to pick up a truck and had to do everything on my phone. If I wantEd to work for uhaul I would get a job there. Took over an hour and a half to get the truck and it was dirty but we just wanted to get started

JIM H.
Rating:

Chain broken in back.

Robert G.
Rating:

Customer did not leave a comment.

peter W.
Rating:

Customer did not leave a comment.

Dean M. | Overall Experience |
Rating:

When trying to call it’s not unusual for it to take 20 to 30 minutes before you talk to a live person. Kinda frustrating but otherwise a very friendly staff and location is user friendly.

MALCOLM T.
Rating:

Customer did not leave a comment.

ed W.
Rating:

Very friendly and helpful nothing

RONALD M.
Rating:

Not sure. The service, timing, and customer service was great.

Richard B.
Rating:

Customer did not leave a comment.

Michael N.
Rating:

Customer did not leave a comment.

Mark H.
Rating:

1 employee to help a line of more than 5 people makes for very long waits...

Jeff H.
Rating:

Day late with reservation then had to drive 30 miles to another state and pay higher taxes and gas plus 2 hours out of the day to just get the truck.

Lawrence F.
Rating:

Noticeable upgrade in the last several years😊

Constance H.
Rating:

Russell & Thomas are always a pleasure to deal with! The emerald bay location always have in stock what I need, have awesome attitudes, and always go the extra mile to accommodate there customers!!! Thomas & Russell are rare breed in customer service -You are appreciated very much!!!!!!!!!!

Stephen W.
Rating:

Customer did not leave a comment.

Eric M.
Rating:

Customer did not leave a comment.

Donna F. | First Impressions |
Rating:

This was our very first time renting a storage unit and we did some online research of reviews for all the local storage units and had concerns with security, weather protection and clean units. Russell showed us the unit first and went over the security and advantages of having an indoor temp controlled unit and put our minds at ease so it was a no brainer to rent a storage unit with you. Russell was very helpful and the transaction went smoothly. Thank you again Russell :)

Constance W. | First Impressions |
Rating:

Customer did not leave a comment.

Marsha S. | First Impressions |
Rating:

Rusty is amazing, he is great and professional!!

JASON N. | Overall Experience |
Rating:

Over charged more than once. Raised rent twice. Did not check me out of my unit for 5 days after it was cleared out. Do not rent from this uhaul.

Steven A. | Overall Experience |
Rating:

Staff was always helpful and accommodating when setting up original agreement, and made it easy to transfer to a smaller unit when my needs changed. Very secure and accessible facility, conveniently located.

RONALD C. | Overall Experience |
Rating:

Customer did not leave a comment.

GARY W. | First Impressions |
Rating:

Thomas was very helpful.

Steve W. | First Impressions |
Rating:

Customer did not leave a comment.

francesca s. | First Impressions |
Rating:

Rusty and Alex were wonderful to deal with, both were kind, efficient and professional. The facility is extremely clean and very well run. I would highly recommend this storage facility! Look no further this is absolutely the best one in town!

MAUREEN H. | Overall Experience |
Rating:

Good

tracey m. | First Impressions |
Rating:

Customer did not leave a comment.

reynold v. | First Impressions |
Rating:

Just an overall great experience.

Brooke D. | First Impressions |
Rating:

Customer did not leave a comment.

john w. | First Impressions |
Rating:

Customer did not leave a comment.

Christopher R. | First Impressions |
Rating:

Very clean facility and knowledgeable and helpful employees

Susan C. | Online Move In |
Rating:

It was a little unclear about having to check in at both keypads and the having to check out as well. Some folks have swipe cards. How do we get one?

neal k. | Overall Experience |
Rating:

Good experience

Robin G. | Overall Experience |
Rating:

Customer did not leave a comment.

GARY C. | Overall Experience |
Rating:

Thanks for everything. Stay Tahoe friendly and Safe!

kerry o. | First Impressions |
Rating:

I have never walked into a storage facility that was so clean. It practically sparkled. It smelled clean! I was seriously taken back at the cleanliness of the facility. There is a woman that was maintaining this facility and she was professional, super curious and it appeared that she LOVED her job and had pride over her work. The whole experience was ojtstanding!

Robert D. | Overall Experience |
Rating:

Best U-Haul I have ever experienced

Nicole W. | Overall Experience |
Rating:

Customer did not leave a comment.

peter w. | Overall Experience |
Rating:

Customer did not leave a comment.

cathy b. | Overall Experience |
Rating:

Customer did not leave a comment.

Ray W. | Overall Experience |
Rating:

Your employees were very, very courteous and helpful during my storage rental for four months.

Debra R. | First Impressions |
Rating:

Customer did not leave a comment.

Molly L. | First Impressions |
Rating:

Everything was very easy and nice to complete.... I enjoyed my experience!!!!

kimberly n. | First Impressions |
Rating:

This is a very busy store and therefore you should not be in a hurry. I guess I should use the online checkin next time. Very nice place and Thomas was great as well as Rusty.

Mark L. | Overall Experience |
Rating:

U-Haul was clean, warm, and easy to use.

Genti C. | First Impressions |
Rating:

Person at front counter was super helpful and nice.

ROYAL G. | Overall Experience |
Rating:

Thomas, the asst. mgr., was extremely knowledgeable and very helpful.

William L. | Overall Experience |
Rating:

The staff were professional, respectful and assisted me with my appointment right away.

Tiffany S. | First Impressions |
Rating:

Very helpful and friendly uhaul staff! I would definitely recommend this location.

Brian M. | First Impressions |
Rating:

The agent that assisted check in was excellent.

Jeremy M. | First Impressions |
Rating:

The staff was very friendly and helpful

mary c. | Overall Experience |
Rating:

Always excellent service with friendly helpful empkoyees.

Karl V. | First Impressions |
Rating:

Excellent service and a clean, well managed/maintained facility. Would recommend.

jo h. | First Impressions |
Rating:

Outstanding service every time I have rented from them. Highly recommend!

Loren A. | First Impressions |
Rating:

Great place

Steven A. | Overall Experience |
Rating:

Staff is always helpful. Unit is easy to access.

Steven A. | First Impressions |
Rating:

Facility is clean. Staff is very helpful and efficient. Move in was quick and easy.

Sara C. | First Impressions |
Rating:

Fast and easy

Dale T. | Overall Experience |
Rating:

Very good crew always helpful when needed.

Chris V. | Overall Experience |
Rating:

I am a repeat customer that has spent a lot of money with your business. I rented a 10x10 for 1week while my house was being repaired. Upon moving out I was told no pro rates. Charged $250 for 1 week.

peter w. | First Impressions |
Rating:

very clean. very helpful to have access to furniture carts

Victoria C. | First Impressions |
Rating:

awesome service and super clean facility .

Raymond L. | Overall Experience |
Rating:

The facility was very clean and the staff were great. I would recommend people to this facility.

Patsy J. | First Impressions |
Rating:

Great facility and great staff.

Randy F. | Overall Experience |
Rating:

Your Tahoe facilities are state of art.

Stacey B. | Overall Experience |
Rating:

Thank you for this wonderful facility and providing excellent service! Tahoe is lucky to have such a first class storage.

laura c. | Overall Experience |
Rating:

It was always a pleasure to deal with the staff at the South Lake Tahoe U-Haul Office! The storage unit was clean and easily accessible. It also felt very secure, and 24/7 access is only $10/month.

Steven A. | First Impressions |
Rating:

Facility is clean and secure. Staff is excellent in terms of knowledge, courtesy, and helpfulness.

FELICITY n. | Overall Experience |
Rating:

No additional comment

aubrie w. | Overall Experience |
Rating:

Great experience, our unit was very clean and stayed clean. Employees were helpful and prompt.

Heather S. | Overall Experience |
Rating:

Above and beyond! Rock stars as employees. I spent a year in South Lake Tahoe, the best part of that time was my experience with the awesome individuals who run this s U-Haul location. A+

clayton l. | First Impressions |
Rating:

Great place and the service was good. Thank you.

anthony w. | First Impressions |
Rating:

Amazing customer service! Wow!!!!!!

JOHANNA L. | Overall Experience |
Rating:

Loved it -thank you

brian m. | Overall Experience |
Rating:

Thank you. I would rent again.

CHRISTI M. | First Impressions |
Rating:

He was EXTREMELY helpfull and kind

Paul S. | First Impressions |
Rating:

Everything was perfect and went much smoother than expected. Only improvement would be cleaning the windshield as it was very dirty.

Jill J. | First Impressions |
Rating:

You

DANIEL T. | First Impressions |
Rating:

great customer service. very clean

Jordan G. | Overall Experience |
Rating:

Really liked location, When I first checked in, I was unable to be there to meet movers. Rusty went above and beyond to help me move. Much appreciated!

nancy s. | First Impressions |
Rating:

So far so good.

gina s. | Overall Experience |
Rating:

No addl comments.

Jeffrey N. | Overall Experience |
Rating:

A very good group of people who all pitched in where they could to make an annoying process rather enjoyable. I have nothing but good things to say about the staff and the experience.

Linda O. | Reservation |
Rating:

excellent customer service. Everyone was friendly, extremely helpful and knowledgable. It was my go-to-place for packing material, moving service and storage- s0 great!

Linda H. | Overall Experience |
Rating:

I felt that my stuff was safe. Thank you

William B. | Overall Experience |
Rating:

Excellent customer service and a superior facility.

Karen B. | Overall Experience |
Rating:

Really nice clean and newer facility.

victor n. | Overall Experience |
Rating:

Hi

Paul F. | Reservation |
Rating:

staff was excellent and very friendly and helpful.

linda f. | Overall Experience |
Rating:

As much as I hated paying for storage for 20 months, at least my uhaul unit made me feel that I didn't have to worry about how my belongings were being stored... it was a very safe & clean environment

AMY H. | Overall Experience |
Rating:

We were extremely satisfied with the service/expertise of this Uhaul location. The storage unit facility was always clean lit, well taken care of. The staff is EXTREMELY helpful and professional!

chris k. | Overall Experience |
Rating:

Very professional helpful and friendly

MASSI S. | Reservation |
Rating:

Excellent

neal k. | Reservation |
Rating:

Very pleased with my experience dealing with u haul in South Lake Tahoe. Manager was very kind and helpful.

Justin P. | Overall Experience |
Rating:

Great job!!

Kylie V. | Reservation |
Rating:

The facility is clean, climate control is great. The carts are a plus. Trevor got me set up. He was EXTREMELY helpful, answered all of my questions, and even walked me to my unit. Give him a raise!

Roxanne H. | Reservation |
Rating:

Really appreciate your help.

christopher z. | Overall Experience |
Rating:

By far the best storage facility that I have ever used! Staff was friendly and very helpful. I highly recommend U-Haul at South Lake Tahoe.

MARIANNE H. | Overall Experience |
Rating:

Just exactly what I needed when I needed it! Highly recommend!

tommy c. | Overall Experience |
Rating:

Thomas is sehr cool. 👍

greg t. | Overall Experience |
Rating:

Thomas and his team are always welcoming and helpful. We visit Tahoe and bring our bikes, which we store in a U-Box on site. Thomas makes sure that the box is in a easy and convenient area for us.

tom w. | Overall Experience |
Rating:

Thanks to the staff for all your help. Thank you Tom

kristie g. | Overall Experience |
Rating:

This is our 3rd or 4th time using this facility and they have been excellent each and every time...keep up the good work!!

tina s. | Overall Experience |
Rating:

I used your Ubox service and had a great moving experience. Smooth operation, no issues and both Uhaul sites provided excellent customer service. I couldn't have asked for better service. Thank you

John D. | Overall Experience |
Rating:

The staff members called me multiple times to keep me informed about the arrival of my u-boxes. I really appreciate their commitment to customer service.

Annalyse B. | Overall Experience |
Rating:

Everyone there is super nice and answers any questions that I had to ask. Very well trained customer service!

Vallerie S. | Overall Experience |
Rating:

Thank you!

Dain s. | Overall Experience |
Rating:

Everything I could have wanted

No reviews have been submitted for this location.

Back
To Top