Customer Reviews for U-Haul Moving & Storage of South Lake Tahoe

2,745 reviews

1105 Emerald Bay Rd   South Lake Tahoe, CA 96150

(530) 541-7471

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(530) 541-7471

1105 Emerald Bay Rd
South Lake Tahoe, CA 96150

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I wanted to leave a great guess service comment, Skyler was exceptional. He gave great guest service. He was very informative and understood what our needs were. Hes was able to help us with quick time while helping train another employee. His ability to multitask and still give great service was beyond. Thank you, Skyler, for helping us with our last-minute need of a Uhaul truck. Stephen & Hugo Greig

stephen G. 
Rating:
5.0

Great customer service! Very easy process. Thank you!

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

ELI R. 
Rating:
5.0

Customer did not leave a comment.

brittney r.  |  Overall Experience 
Rating:
5.0

Rusty, Marina, and the rest of the crew at South Lake Tahoe were always friendly and helpful. Great people!

robert s.  |  Overall Experience 
Rating:
4.0

Make sure to double check vehicle for defects. I had to point out a wiper blade was damaged. Also, if there's snow on top, please clean without customer having to ask. Truck wasn't completely clean when picked up, but not too bad. Otherwise, staff was very accommodating and helpful!

Michael B. 
Rating:
3.0

Have the equipment that was reserved available & if not then notify renter the day before. Apparently it's supposed to be confirmed by 6 pm night before, mine was confirmed & still not available. Employee did not know why.

Lauren D. 
Rating:
5.0

Everyone was a great help! Rusty (Mr. Cooper) was on site today and helped explain a couple billing questions for me upon returning and checking the truck in with Skylar, who also handled himself with amazing efficiency! Travis helped me get set up with my units and truck with great ease and was very informative along with passing on a wonderfully written Christmas flyer by CEO E.J. Shoel. Mr. Keifer was even around and offered me a hand unloading and filling storage yesterday!! What a great group of people working as a well oiled machine! Sincerely and gratefully, Edward (E.J). Lipke

EDWARD L. 
Rating:
1.0

Customer did not leave a comment.

ROY EUGENE A. 
Rating:
4.0

Customer did not leave a comment.

PAUL ERNEST J. 
Rating:
3.0

Short staff had to work very hard to get my trailer cleaned of snow before I could pick it up.

Bernard S. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
1.0

Returned 1 day early, stilled charged for extra day. Mix up at office , didn't put my card through . Had to call when waiting at pick up time . What a mess. So expensive & horrible experience.

Paula F. 
Rating:
5.0

They are very helpful.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN R. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
4.0

Customer did not leave a comment.

KEITH W. 
Rating:
1.0

Did not put rented appliance dolly in uhual. Causing me to have to load a 400 pound fridge with 2 ppl. Took 4 hours. Terrible

Zach Q. 
Rating:
4.0

Customer did not leave a comment.

Pauline S. 
Rating:
5.0

Customer did not leave a comment.

Alexander Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pauline S. 
Rating:
5.0

Abe went above and beyond to help us secure our 6X12 trailer, hand truck and a dozen furniture pads a day ahead of schedule and hooked it up properly to our jeep.

JACK KNOX S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT ROPHEL G.  |  Overall Experience 
Rating:
3.0

The trailer had dirt and debris left in it. We waited for 5min in the lot for the attendant to come hook up a 7x12 trailer. Then we hooked it up ourselves just in time for him to appear. Then he tells us we can't do that, so he stood there while my husband (a disabled vet) unhooked everything. Then he hooked everything back up the exact way my husband had done it on the 1st place.

LORI GENEVIEVE D. 
Rating:
5.0

The transition from online, to moving into the unit was just simply easy. It truly was a great experience! I have never had such a simple experience that will definitely be remembered. I am very pleased with my experience.

Betty P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Debra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Ian W. 
Rating:
5.0

Very satisfied with the service attitude, very good. I will come back next time I need it.

bin W. 
Rating:
3.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Manager is excellent! thank you!

Lisa R. 
Rating:
5.0

Wonderful staff of helpful people. This store has everything you need.

Lori Z. 
Rating:
1.0

I reserved auto transport after being told it would be there the night before when I went to pick it up it was not there. They told me I could pick one up at another dealer and when finished I could return it there. When I went to return it there, they wanted $350 return fee 7 times the rental fee.

Gerald N. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

gillian L. 
Rating:
5.0

Customer did not leave a comment.

Antonie K. 
Rating:
3.0

Customer did not leave a comment.

Mia I. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA P. 
Rating:
5.0

Lightening fast to get signed up & everything perfect! Wonderful customer service. Very secure facility- I accidentally set off the alarm once & WOW' SO LOUD! Cameras everywhere. Best storage facility I've ever used.

Cynthia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Good job- I will be back!

Jay H. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA ANN M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT A. 
Rating:
2.0

Would be happy to explain with a phone call.

Jennifer H. 
Rating:
5.0

Thanks for the great service - all went very well.

Ezra Jedidiah R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAI K. 
Rating:
5.0

Customer did not leave a comment.

Skye S. 
Rating:
3.0

Charged $20 for a few hours late.

Colby O. 
Rating:
5.0

Customer did not leave a comment.

Marta P. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

Your reservation system is horrible. I've been to four locations in the past few months. It's the reservation system and your corporate model that needs work. The poor employees have to deal with all the schedule mishaps and you can tell it wears on them. They don't want to be friendly because they've been burned so many times.

JONATHAN B. 
Rating:
5.0

Staff was very helpful, friendly and promptly handled us

Sidney S. 
Rating:
3.0

More personnel working the take in desk.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
1.0

I only used this location as a after hours drop off.

GARRET D. 
Rating:
5.0

Customer did not leave a comment.

Lindsey H. 
Rating:
5.0

Thomas is great and I hope he can get more good help. My original reservation was switched from SLT to Reno (1.5 hr away), which should be better communicated and not an automatic change. My move was delayed 3 days due to this. The SLT did a great job. Marina was understanding and did her best to solve the issue.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

Michelle L. 
Rating:
4.0

Customer did not leave a comment.

Debbie R. 
Rating:
1.0

I am owned money, I need someone to reach out to me immediately. 775-232-8905

Michael G. 
Rating:
5.0

Friendly and efficient staff at this location (South Lake Tahoe, CA)

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Everyone at Uhaul is wonderfully friendly and provides excellent customer service. Thank you.

Tyler N. 
Rating:
4.0

When we arrived, there was only one attendant. He did a great job with us while juggling many customers. The customer ahead of us was difficult and rude. The attendant apologized many times for any delay and was efficient considering the circumstances.

Kelly N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
4.0

Customer did not leave a comment.

Barbara W. 
Rating:
4.0

Customer did not leave a comment.

APRIL L. 
Rating:
5.0

Customer did not leave a comment.

KEATON H.  |  First Impressions 
Rating:
1.0

Customer Service is very poor. South Lake Tahoe was a joke as employees had no idea what was going on . (Three Stooges) They tried to charge me $75.00 to help take my car off the auto transport in Federal Way location. (WOW!!!!) Hopefully (Penskey next time!! )

Danielle D. 
Rating:
5.0

Nothing, the entire staff crushed it! Keep it up guys!

KEATON H. 
Rating:
5.0

Customer did not leave a comment.

Josey C.  |  Overall Experience 
Rating:
3.0

Greet customers if you're standing in the parking lot and they're looking around, clearly unsure of what to do. Staff were friendly and knowledgeable once I initiated communication.

MOLLY D. 
Rating:
4.0

Great service. No criticism. Thanks.

ALAN N. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Thomas was superb. Very helpful.

JIM H. 
Rating:
1.0

When I leave the equipment in the office. The person was rude to me. Days later I received a bill for $ 14.51 for gasoline charges, by the way, before leaving the equipment, I made sure to put gasoline in the truck as it was delivered to me. Tried calling the office to report this but never got a response. It was the same person (who received the truck) who answered the call saying that he could not help me.

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

Marco P. 
Rating:
4.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Lisbeth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN HERMAN S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Thomas is an outstanding person with exceptional customer service qualities. He is " a one man show " there and could definitely use some help. Two thumbs up!!!!!

Joann H. 
Rating:
5.0

Keep up personal friendly service

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Glenn B. 
Rating:
5.0

I did not place the order with insurance but it was tacked on upon checkout. Since the checkout was done on a phone, I did not notice this until about 30 minutes after the contract started. Called customer service but did not get any help. Very disappointed!

Pralabh D. 
Rating:
5.0

Good service

Arnell H.  |  First Impressions 
Rating:
5.0

Owner/Branch Manager guy checked my rental trailer back in and was very friendly and easy to work with!

ZACHARY R N. 
Rating:
5.0

Marina was very helpful, taking care of several customers at one time. This was an excellent experience for me.

Jay H. 
Rating:
5.0

Already in process of hiring more staff-I had to wait (just 10 minutes) for some training to be completed for new hires before being helped.

richard S. 
Rating:
5.0

Personnel were exceptionally nice. Thanks.

William T. 
Rating:
5.0

Customer did not leave a comment.

PETER R. 
Rating:
5.0

Always a good experience here. Thanks!

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

They did a great job getting my hitch and wiring installed!

Christine K. 
Rating:
5.0

Reservation process was a cluster…

Gregory J. 
Rating:
5.0

Just fine, thx

Rex S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Super friendly people

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Jake S. 
Rating:
5.0

Customer did not leave a comment.

JOEL J. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Bethany G. 
Rating:
5.0

Customer did not leave a comment.

RANDAL B. 
Rating:
5.0

Nothing could be better. Great service.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Victor M R. 
Rating:
5.0

Nothing

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
4.0

Customer did not leave a comment.

Brittney M. 
Rating:
5.0

Thomas was especially helpful. We were so glad that the reservation we had made on 7/2 for a 5x10x10 unit was still available when we arrived on 7/11. We had been told at reservation we would not be charged until we moved in and we weren’t. We were SO thankful fir the carts and the level of security. Several years ago when an electric gate was broken for many days at the Public Storage in San Jose we and others had our units burglarized. We are very excited about our move to SLT.

Bobbi H.  |  First Impressions 
Rating:
5.0

Very nice storage facility!!

David R.  |  First Impressions 
Rating:
5.0

Thomas Voight and Rusty Cooper were both amazing. Thomas always has a smile, is very patient and helpful, and goes out of his way to provide great service. Give the man a raise or a bonus, he deserves it!

Christina S.  |  Online Move In 
Rating:
5.0

Thrilled to get a unit at the Best Facility in town. Had to be patient. Thanks Rusty. Jo.

Paul m.  |  First Impressions 
Rating:
4.0

Russell Cooper was very helpful and his customer service was great! Thomas (can’t recall his last name) was also above and beyond with assisting in my unit! Very happy with service both provided. 👍👍

Garrett A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tim b.  |  First Impressions 
Rating:
5.0

Rusty was very helpful, the facility is clean and accessible, and check in was quick and easy.

robert s.  |  First Impressions 
Rating:
5.0

Rusty was extremely professional and compassionate. The process was simple and he provided a thorough explanation. Everyone was so kind and friendly. I was especially excited about the elevator to access the facility.

melanie r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richie B.  |  First Impressions 
Rating:
5.0

Staff was great.

Tara E.  |  First Impressions 
Rating:
4.0

It’s a really nice place and building and everything and everyone is great but it would be so much better if they could put a couple TRASH CANS in front of the storage unit building and I don’t mean dumpsters but your basic trash cans for when people need to throw away there used lunch bags or some napkins, just things of that matter is all.

Megan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abraham B.  |  First Impressions 
Rating:
4.0

Nice, honest and kind people.

James G.  |  First Impressions 
Rating:
5.0

Thomas is always very helpful, and professional. I have two units here, because of his excellent service.

silvia j.  |  First Impressions 
Rating:
5.0

Thomas was very helpful.

GARY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracey m.  |  First Impressions 
Rating:
5.0

It was a little unclear about having to check in at both keypads and the having to check out as well. Some folks have swipe cards. How do we get one?

Susan C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Debra R.  |  First Impressions 
Rating:
4.0

This is a very busy store and therefore you should not be in a hurry. I guess I should use the online checkin next time. Very nice place and Thomas was great as well as Rusty.

kimberly n.  |  First Impressions 
Rating:
5.0

Great place and the service was good. Thank you.

clayton l.  |  First Impressions 
Rating:
5.0

staff was excellent and very friendly and helpful.

Paul F.  |  Reservation 
Rating:
5.0

The facility is clean, climate control is great. The carts are a plus. Trevor got me set up. He was EXTREMELY helpful, answered all of my questions, and even walked me to my unit. Give him a raise!

Kylie V.  |  Reservation 
No reviews have been submitted for this location.

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