Great trailer went from AL to CA with no issues.
DANIEL BCustomer Reviews for U-Haul Moving & Storage of South Montgomery
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were roaches inside the truck .
Tinikia BEverything was perfect! Rep was very helpful and make sure my needs were met.
Donald HI rented a 5×5 unit and a 26' Uhaul truck for June 1 2025... I was unable to enter the unit...Due to the system was down... At the time of check in at Uhaul... I wasn't informed by the Clerk that the system wasn't working... I had to return the Uhaul and my furniture tables, Washer and Dryer and Refrigerator I had left to be storaged I had to throw away those items. If I knew I wasn't going to be able to get into the unit at 6pm.... I would have made that my first stop.... Now I'm out of my Items....I asked the Clerk for a refund of the $12 since I never accessed the Storage Unit and Nor do I need a storage unit now ...And Lessa said no I can't even get that back... I have Used Uhaul a few times and this has never happened to me...
Pamela J | Overall ExperienceSatisfied customer
Gwendolyn P | First ImpressionsPrinter didn't work. I had to call customer service to get a receipt after noticing the bad email. I also was unloading boxes that I assumed were welcome for customers who cannot pay for uhaul boxes. Apparently, uhaul doesn't want to help customers, they're worried about making money, so I was getting my boxes out of the trailer, but your csa tipped the trailer and busted me in the head, I fell back and hit the asphalt. The paramedics and ambulance were called, however, your associate didn't make an incident report about it. She ran her self inside and blamed me. I had a whiplash after 1 pm that day, and was very sore head bleeding for a day. Will never rent another. Will hire out next time. Really went down since I worked there. Don't care. No apology. Pathetic. Her name according to the receipt was Leesha, D. Outrageous.
DEBBIE WThe store associate was very helpful and pleasant
Ashley F | First ImpressionsLeeshia Davis was AWESOME
Shameka J | First ImpressionsMy rating was hindered by the unfortunate fact that people have broken into or stolen from this site. I personally couldn't find the key drop so I came back the next day to hand it in. Leesha is an amazing associate and made a wonderful impact. Her hospitality and assistance was greatly appreciated!
SAMANTHA SMy items was in this storage unit for almost 3 years. In this unit, no problems at all staff was always friendly. If I ever need a unit in the future I’ll choose this one.
Sherece P | Overall ExperienceWorkers were always helpful and friendly especially Tony
Lasonya A | Overall ExperienceGo out to truck with customers to review basics of vehicle before they leave. Staff was too busy to do that.
DART DThe doors were locked from inside . My family could enter the facility but could not exit 😕
CARLA F | First ImpressionsThe customer service was great!!!
LINDA CI love U hual. If you got a problem & they can help they will. DM goes above & beyond to keep customers happy. GM at location also tries & does well w negative feedback; tries to come up with resolution to fit both parties.
JANEYTHIA P | First ImpressionsWas told I wouldn't receive money back for unused time or returning the truck before time of use expired which was a lie.
ALBERT LI APPRECIATE YOU ALL VERY MUCH ❤️
PHOEBE G | Overall ExperienceI picked up the U-Haul, got down the road approximately 8 miles and noticed; 1st the gas tank was just above a 1/4 a tank, not 1/2 have noted on my receipt 2nd the steering wheel was turned 1/4 to the left 3rd the truck shook when I was going 45-60 mph I called and stated I think I need to bring the truck back and explained the issues I was told that they would correct the gas amount from 1/2 to a 1/4, they didn’t. I was told there was nothing they could due about the aligment, as well being assured that the shake would disappear after it was loaded. We drove from Montgomery AL to North Port FL, the alignment was out, obviously the entire way and the shaking never did stop, and my gas was never corrected. I would have to say this was the worst U-Haul rental, most uncomfortable 8hr drive I have ever had with U-Haul. I travel a lot as a nurse and take long contracts but I do believe I will not being using U-Haul again
Kimberly BAbsolutely nothing keep up the good work
Edward SAlot of rats dropping
Shaneria W | Overall ExperienceParking lot and entrance drive need repaving to take care of pot holes.
JOHN MThis location was great, however the Verbena, AL location caused a huge strain on my moving time. I have spoken with several people and was told I would get refunded for the additional day I had to use the truck due to someone not putting the key in the lockbox. I was told I would get a refund, but still have not. Due to me driving an hour to Verbena and not being able to get the truck I reserved, I was unable to get the the help moving that I had planned as well as moving in the rain. It was all planned out perfectly, but this screwed up everything. Not to mention over 5 hours and 78 miles wasted. I had to move the closing on my house a day in order to get everything moved. I have explained this over and over, but am yet to get the refund. All I received was a $50 refund, but not the extra day I had to use. Eric Keith 334-467-5557
ERIC KHave keys in a locker where we can use a code to retrieve them when we do self-checkin/pickup so there wouldn't be any drama when there is a line. Also, ensure dollies and any other pre-ordered items are already loaded onto the truck.
Ja'Nesha WParking lot needs to be fixed! Many, many potholes..
Charles PProvide a key return box or slot luckily I'm local and can return the key in person since my rental was for after hours delivery.
BREONNA JThe customer service rep was very helpful and professional.
VIVIAN PWonderful
Kaylan CI Thank east sooth blvd uhaul for making my first storage rental process a great one at a very hard time in my life. I greatly appreciate them all. Again, Thank You, Thank You, Thank You
JENNIFER B | Overall ExperienceI have not rented from UHaul in the last two decades. Uhaul must require double opt-in before using an email address. So dumb.
Brian B | First ImpressionsMake Sure Y'all U-Haul TRUCKS Is Clean Very Well Before Trying To Rent Them Out Because The One I Had Is Was VERY NASTY
MYEISHA Pcustomer service was their top priority. I appreciate Leeisa and Nathan for their assistance. I found no "gotcha" moments and I was looking for them GOOD JOB!!
HENRY WThis is my first time having a storage unit and it was amazing . Well kept , never had to worry about my belongings . Staff has always been pleasant
cheslie s | Overall ExperienceThank
Jack C | First ImpressionsTruck was uncomfortable loud. Exhaust had been cut and cats were stolen and yet they rented the truck anyways. I got fined by my HOA for excessive noise and this singular event will cause me to look elsewhere for moving equipment in the future
ROBERT GEverything and everyone was A+. Thank you again for your professionalism.
LINDA HExtended wait time of about an hour to return a car tow dolly. Very few employees and a line out the door. This is unacceptable.
John TEverything was great
TAKEESHA PTruck had dry mud in it, bad smell, drive rough, I don’t want to rent that number truck again
ANGELA DNothing just keep it moving forward.
JACQUELINE BMake drop off of a trailer after hours easier.
GARRETT HMaintain like it is…
RICKY MThe only thing that I see that is needed is a Dropbox for the customers to return the truck key if you have closed for the day, but overall your operation is excellent and if needing your service anytime in the future I will definitely use it. Thanks for your services.
VIRGINIA FCheck the vehicle to make sure everything is good on the truck specially back door
THERESA MI will recommend to others your staff was wonderful and thank again
CORDELIA Y | Overall ExperienceI would not recommend this storage unit to friend due to my storage area not being secured properly and my things were stolen out of the unit. The manager(Leesha Davis) of the Facility 2333 E South Blvd Montgomery, AL 36116 could not tell me when the theft occurred. She just noticed that day, the storage door was open and gave me a call. This shows me that the staff does not monitor the facility properly. She stated she would review the Security Video, but it would take some days and would call me back. She never called back. I asked if my January 2025 payment could be reimbursed back to me and she stated "she couldn't because the account has been closed".
Sheila B | Overall ExperienceAfter loading the truck, driving to the new location, the truck stopped in the street while attempting to back into the driveway. Roadside assistance contacted "Big Foot" to come out. We had to wait over two hours for them. They said that the battery was shot, which they replaced. After replacing the battery, they found that there was no oil in the truck, we had to wait for them to go and get some. We were unable to complete the move, the movers were held up and I had to extend the return time. The truck was an older model and hard to shift gears.
DOROTHY LGood customer service.
RUDOLPH P | Overall ExperienceNothing
GEORGE COld trailer n not clean
Pat SEverything is fine.. hope to see a drop box soon .. have a beautiful Monday!!
PAMELA HThe customer service at the drop off location was SPECTACULAR!
ALVIN WLet’s go to the basic . Try having the check out associate coming inside to discuss the finial bill total. Some cards are puts down to reserve the card and may not be the intended card or desired method of payment. I’ll never seen her there . I rent from here all the time for MPS. Send her back to whatever location she came from.
TOWONDALYN MTruck had a bad smell in the back, may want to consider spraying air freshener upon returns.
ANTONIO JI was told that o could pay when I returned the vehicle. The agent charged me before I took the rental. This was a huge inconvenience.
Henry LOther than my 65 inch tv being broken I love everything about my self storage unit.. how the claims department handle my insurance claim will determine if I would recommend it to a friend.
RENARD J | Overall ExperienceThere were many scratches and dings on the van that were not marked. I did not get the phone link in a timely way to note the damage. I had to go inside and get someone to come back to the van and verify the damage. The truck had only 1/8 of a tank of gas in it. That meant I had to stop and get gas before proceeding on my trip. There was a strong smell of vinegar in the truck (!). And there was a tire pressure gauge warning on the dash board with wildly different tire pressures in three tires, and no reading for the fourth. I use this facility a lot and this is the first time I've had bad experience like this. Disappointing.
Warren SGreat experience no complaints a
WINSTON BI was charged for 2 days and only used the U-Haul on day. Still haven’t received a refund yet.
TANEISHA CThis was the worst rental experience I’ve ever had. They sent me to three different locations until I had what I needed. The original reservation location, was closed when I got there because the front desk woman was asleep. Then she sent me to a different location because she didn’t have what I needed, yet I had the reservation and it was right there the size trailer.
JILLIAN RThe lady who assisted us at the front counter was EXTREMELY helpful. She was very professional and offered helpful tips. I wished I had written down her name. She was there at 1:00pm on Monday, December 30. Please let her know.
Teri TOne of the side doors to the van was not operational.
VICTOR HAbsolutely nothing!!!
MEKASA TThis Uhaul location has it all and all of its employees are polite, informative and helpful.
PERRY RIt was a uhaul center not far from me and I was wondering why I had to go out of my way to get the equipment I needed when my reservation was at the other place.
JOSEPH TNo improvements! The General Manager was so amazing and personable!
Tonisha MOver charged me by 200 miles when i only drove 10 miles
PRINSHAE JDouble check equipment and with customers before accusing of damage that I had no knowledge of. Very dissatisfied even the storage was not ready for move in and I was charged for insurance again when I had to move units in the system.
ALEXIS SNothing everything was good and very professional, the clerk was very professional and helpful
IDELLA AI went to my self storage unit last night around 8:30P.M. I wasn't able to access my storage unit during business hours because the door wouldn't open. I tried my number to turn off the alarm and open the door but it wouldn't open. I called customer service and they ensured me that a claim would be opened in my behalf.
RENARD J | First ImpressionsHad a good experience with both the sales agent and the equipment. Sabrina was exceptionally helpful and the return was extremely easy.
MARK MOverall this experience was excellent: everyone we talked to and worked with were great. The only thing I would say is that there were way too many texts requesting info, etc. We found these were unnecessary, were cumbersome, and added an unnecessary burden to the experience -- as everything that was asked for had been already addressed personally by U-Haul staff. All in all though, and excellent experience! Thank you!
Kathleen TThanks so much everything was great
Felicia C | Overall ExperienceI spoke to 5 U-Haul agents through my rental. Only 2 were helpful in fixing the numerous problems I had with my rental from start to finish. Both were customer service phone agents. The entire experience was awful other than 2 people willing to listen before reciting something they have said 100 times that day already.
Blake JSome items were stolen from my unit while I was in the process of moving. The storage manager Ms.Lesha informed me that if I didn’t lock the storage that it’s free game for anybody to get my stuff in her facility and it’s nothing she can do about it. In other words she don’t care!!! I have never experienced a business treating a customer the way she did me with no regard to what I had to say with no type of assistance trying to help me locate my items just plan o idgaf excuse my verbiage but that’s exactly what she displayed to me..
Mario L | Overall ExperienceGreat job
leroy e | Overall ExperienceBest storage facility I’ve ever seen!
Kimber K | Overall ExperienceGood customer service and friendliness of staff.
mary k | First ImpressionsA returning customer acknowledging the BEST STORAGE facility in Montgomery!! Shout out to Brandon, Marilyn and Aaron E. For holding that front counter down. BIG Ups to the young lady that keep the storage facility clean and fresh when customers have left their trash behind. I really appreciate you!!!! I have in the past and is currently using this facility for storage. I have also used their vehicles at 2333 E South Bivd. There are businesses that are closer however there customer service or inventory left something to be desired. This has become my one stop shop. Lines are long at peak hours, but that's when I have witnessed lazor focus sttention on the customer that is before them. If you have ever had an issue that's when you truly realize that they are worth the wait. I have seen a couple these ladies and gents this Labor Day weekend. So, If you see them tell them keep up the good work and Leslie aka Big Mama sent you!!! 😁😁😊😉🫠
Leslie I | Overall Experiencesmall problem with ants in the facility
Ann J | Overall ExperienceNeeds more employees than now
Samantha C | Overall ExperienceGood price for space with climate control.
Dwayne B | Overall ExperienceMy biggest complaint is concerning your Uhaul app. I never could get it to work so I could utilize online payment.
Michael B | Overall ExperienceThey only reason I didn't say excellent is because I feel the slide doors should open anytime you put your code in, not just before 7pm and then after 7 I think they should allow the other slide for for to open at anytime as well
JENNIFER B | First ImpressionsWe had a billing issue with a credit card on file. Aaron Ervin took such good care of me and went above and beyond the call of duty! He needed to make several calls with me and corporate and even followed up. Always pleasant, concerned and took the time to get everything straightend out. Not everyone will do that anymore so he is certainly a very bright spot in your company. Give that man a raise!
AMANDA L | Overall ExperienceI had the worst experience because my lock was cut off my unit and I was told by the lady who cut it she cut the lock because she thought I had 2 storage units. I told her she could call me before she cut my lock because I was only 3 minutes away. Also I was racially profiled by a customer just because I came in to pay on my storage unit. I expect compensation when I find any missing property because that lady had no right cut my. I will never go to a u-haul store ever again because I could have got in trouble the customer who racially profiled me because I almost snapped
Lisa P | Overall ExperienceThe young lady that helped me did a wonderful job I will be coming back soon
Tracy M | First ImpressionsThank you
Jennifer S | Overall ExperienceUnit size is not true to truck size. Climate control could not have been set as stated because wood furnishings dried, split, and had to be thrown away. Not to mention rodent droppings and the amount. Restroom and water fountain has been out of service for a while. A customer asked to used the bathroom inside the store and due to prejudgement, she was denied access. Also U-Haul doesn’t seem to have standards nor acknowledges faults. To U-Haul, the weigh of who’s right, wrong, and U-Haul will do nothing about it is store management discretion. With little to no needs, U-Haul is above the current competitors but in my case, U-Haul has fallen into the category of the rest.
Felecia S | Overall ExperienceThe lady I talked to on the phone need a RAISE an it (3) over the time was kind an helpful an Good working with people my hat off to the three
John D | Overall ExperienceI was in dire need of storage and a truck with short notice and limited funds Marilyn took time to handle all my needs including walking facility till unit I needed easily accessible was located. 1000% recommended this facility and Ms Marilyn I'm forever Grateful
lavonne p | Overall ExperienceI had a not so great experience about 2 years ago, but this time it was the best experience I’ve ever had at a storage unit. It was quick, easy, the staff was friendly and knowledgeable. The locks on the doors worked. 10/10 experience.
Aaliyah R | First ImpressionsThe customer service was great. The owner was very helpful with assisting me with the move out process.
KENITHA G | Overall ExperienceThe employee that assisted me was excellent. Extremely pleased with him.
Michael T | First ImpressionsBecause the largest storage that was available to me is on the inside and it doesn't have 24 hour access.
Vicie T | First ImpressionsGreat unit and facility. Only complaint I had was several times autopay did not work and I was charged late fee for payment.
Robert s | Overall ExperienceGreat job
Herbert B | First ImpressionsJimmy was very nice and helpful to help me pick out the size and his associate there showed me how to open and close the door securely. Jimmy was very prompt and honored the 7:30 a.m. time for me to pick it up and they fasten it to the hitch on the back of my truck for me.
Roger B | First Impressionsit where good
DERRAN A | Overall ExperienceAwesome Staff
ROSA S | Overall ExperienceMr. Jamaal was very helpful and pleasant. I already have recommended someone there. Thank you for everything.
JOYDONNA H | Overall ExperienceI'm waiting on my refund of $45
Tytus K | Online Move InApplying for a storage rental is tantamount to applying for a mortgage. Mandatory insurance? Home insurance account number and contact information? No thank you.
Dora C | First ImpressionsNiec an friendly
Nancy D | First ImpressionsThe parking lot is really dark starting at 5 ish in the evening. Being a young female, I don’t feel comfortable going in my storage alone. I don’t feel like it’s safe when it’s so dark. Especially around the entrance into the actual storage units closer to the end of the building.
Brittnie G | Overall ExperienceI’ve been moved out for about 3 months now
Anthony M | Overall ExperienceI put my stuff in storage and when I came back to pay the bill, my storage was gone. I don’t know how to receive this, but I have been with U-Haul all my life.
Eric C | Overall ExperienceThanks to Jamaal Grooms who has such an amazing customer service attitude got me together within a few seconds EXCEPTIONAL CUSTOMER SERVICE Sir‼️‼️‼️
Bronta M | First ImpressionsEach staff I encountered at this location was very nice and helpful. They went above and beyond to help me with anything I needed and answered any questions that I had. I would definitely recommend this location to anyone.
Canasia T | Overall ExperienceThe staff wasn’t really friendly just basically getting you in and out
Brittnie G | First ImpressionsManager was a very good Man appreciate your service Thank You ---
steven m | First ImpressionsNo mailed information that rates changed. When I received called from uhaul to come in to make a payment. I explained I will be in Friday and the young lady stated I will notate the account. I asked the staff member to explain the rate change the young lady couldn’t explained instead she gave me attitude. She stated, I don’t know and you should have received something in the mail! I explained, I didn’t ! She said you still coming Friday? After agreeing to Friday payment. The young lady thought she ended the call with me. I over head her discussing that I’m questioning her about a rate change and she doesn’t have to tell me ( profanity) . She also stated I don’t pay on time anyway. She discussed that I was wrong about storage 01620 due date being changed due to employee placed my storage as though I moved out so manager started my storage over only charging me insurance and didn’t change due date to original date becasue I didn’t have paperwork for proof of open date. Paid account out to make arrangements to relocate my items.
Jessica W | Overall ExperienceBrandon and Aaron were excellent as always
Richard c | First ImpressionsVery nice customer service. I rented a storage room for 1 year never had a problem. Friendly staff always clean and quiet. Thank you!!
VERONICA H | Overall ExperienceI loved this U-Haul facility and I will definitely be back for any storage or U-Haul needs .Keep doing what you guys are doing .
Kymesha C | Overall ExperienceI had issues with the online app & paying my monthly fee and I was never assisted just only told a new price
Marquel H | Overall ExperienceStolen my tv
kivondria b | Overall ExperienceEverything went well and I will be returning in the upcoming years
Carla S | First ImpressionsReasonable price and friendly professional staff
APRIL R | Overall ExperienceN/A
KEOSHA H | Overall ExperienceService was amazing. Your staff is very friendly and well informed. They gave me peace of mind concerning my storage needs, so I could focus on other things. Moving is not fun and can be very difficult, but Uhaul made it simple. Thank you
david d | First ImpressionsThe parking lot needs maintenance.
CHERLY S | Overall ExperienceThe staff was not friendly at all. Dee (I think that was his name) seemed very unconcerned about anything.
Regina L | First ImpressionsWould be helpful if the website mentioned when booking that you need to buy a U-Haul lock for self-storage. That was a slight surprise extra cost (but not a huge deal).
katie s | First ImpressionsThe guys at Uhaul are the best. Dont take my word go rent and find out for yourself......
YOLANDA T | Overall ExperienceI had a storage unit and I fell behind I talked to the manager Brandon and he extended it for 1 months when I call to explain what happened the employee in February told me my items would be sold so I did not worry about it because at that time it was little over two hundred dollars. Two months later I got a notice from until about payments on the unit. I answer all emails gave them my new address and phone number two different times. I called the unit and requested to talk to Brandon and I got no results. I was transferred to a place in the company when the phone is busy and left msg. The gentleman I talk to said I could not make double payment to catch up. I am a disabled vet that cannot afford that much and now I think they gave me the runaround until the bill got high as it is.i have moved 50 or more with uhaul and did not have problems but I guess it went to the wrong site and got cheated. I tried to catch up but no one would answer or get back with me. Thank you for hearing me out.
NATHAN B | Overall ExperienceExcellent customer service, helpful, patient, and kind D. Love
Edana L | Overall ExperienceAaron was excellent, best customer service ever . He was so attentive and knowledgeable. He was very polite and helpful. He is the epitome of what great customer service should be. I don't know the other young man's name that was working but he was great as well. We had a box of trash that needed to be discarded but the dumpster was on the back so he told my husband just leave the box at the door he would make sure it was discarded. We are older people and that ment a lot to us.
MAILYN B | Overall ExperienceThe worker was very helpful doing the process of get the storage and rental truck. I appreciate his kindness and being respectful, it goes a long way for repeat business. Thanks
Antonia L | Overall ExperienceI couldn't move in until the 15th, and I didn't have any problem to update and change my move in date on the Internet. I love how it's very user friendly! The place also looks great but the storage site was a little bit too warm. I'm not sure what the temperature was, but it's not cool enough.
Tony L | First ImpressionsHelpful and kind
Anne D | Overall ExperienceBrandon and team provided superior service
Richard c | First ImpressionsThere's no other place I would rather be than with this U-Haul facility, they're so nice and courteous and always go above and beyond their means to help you....
Deatrice L | Overall ExperienceI will never ever use your storage again because my storage was March 28th,2023-April 28th, 2023 and I paid it early because I didn’t exactly when I was moving. So I got my things out the storage on April 1st, 2023. I didn’t use the storage but 3 days after my storage was due. And couldn’t get a refund for the remaining days I wasn’t going to use the storage. I feel like that was a ripoff. A $147.00 going down the drain
angele d | Overall ExperienceVery satisfied I recommend any & everyone to try this location
JEREMY M | First ImpressionsI will come back if needed
SHARON J | Overall Experiencethey were great
Myiesha H | First ImpressionsParking lot for outside storage needs maintenance. Too many holes. Customer service and the manager at this site were always helpful and friendly.
JANET M | Overall Experiencegood spirited people..thanks for the help
steven m | First ImpressionsGreat facility and great prices in the unit. Thank you all.
THOMAS T | Overall ExperienceThey were very nice and helpful and didn’t mind us joking with them
Catherine C | Online Move InThey were so nice and friendly and they were laughing and talking to us , made us feel so comfortable
Catherine C | First ImpressionsSteven and one other was great. Brandon was not really helpful no return calls. Need better training
DARYL F | Overall ExperienceI had a great experience
tabitha w | First ImpressionsThey worked with me on getting my belongings when I thought it was lost
Annie T | Overall ExperienceEveryone at this store displayed excellent customer service skills and was very courteous and professional. Especially the manger, Brandon Hunter, who made a very stressful transition go more smoothly than I could have ever imagined. Please let Brandon and the others at the store know that their hard work and professionalism is much appreciated.
Tawanna L | Overall ExperienceAwesome staff......
YOLANDA T | Overall Experiencef u c k y a l l
Ayanla B | Overall Experience10/10
Wesley T | First ImpressionsJust need to be clean out every move out other than that it’s stra
Jennifer C | First ImpressionsDifficult lock latch. Hard to get latch in slot to secure with lock. When really busy, which seemed to be most of the time, it was hard to get assistance. Need more trucks for one way.
SHONDRA M | Overall ExperienceManager is exceptional.I will definitely be doing more business there in the future
Norman G | Overall Experience- The staff is always helpful and goes the extra mile to make sure the customer gets help no matter the situation.
Robert M | First ImpressionsVery professional
Samuel B | Overall ExperienceThe staff was very friendly and the manager Brandon was always friendly and helpful
Lakisha B | Overall ExperienceThey was helpful and they assisted me with my service
Wilamay S | First ImpressionsTop notch storage facility experience. Who would want to use any other storage facility. Well done!
HENRY F | Overall ExperienceProcess was easy and the staff very professional and welcoming
Terrell P | First ImpressionsMy unit was broken into I had to move out a lot of my belongings was missing
Valeria S | Overall ExperienceVery clean facility. Staff were friendly and kind.
JANET M | First ImpressionsThe Gentleman Agent Joe was very polite and willing to answer all my questions and was very courteous!
Yvett P | First ImpressionsThe manager was very unprofessional with a nasty attitude. I would never use this location. My storage unit was the wrong size instead of making the adjustment when I got there they gave me a hard time l. So I ended up having to buy 2 storage units verses one.
santana e | Overall ExperienceSteve, Aaron, the guy who favors Yung Joc and the manager, were all helpful. I'm a lady and had to load/unload and drive the truck to n from storage all by myself. I felt motivated. Skrong!
Kay F | First ImpressionsThanks for great hospitality
LANTA B | First ImpressionsFriendly staff! Will come back if I ever need storage again.
Annette B | Overall ExperienceI definitely come back
LENORE C | First ImpressionsGreat service, smooth process!
JASMINE A | First ImpressionsGreat customer service and support.
RUDOLPH P | First ImpressionsThe only reason why you guys did not get a excellent form me. Is because we as customers did not have 24 house to access our unit especially when we the customers have a key card to get in side the facility. And the billing process of the U-Hal is the absolute worst you all did not or do not notify anyone if they have a bill or if the bill is pass due
Phillip H | Overall ExperienceGREAT CUSTOMER SERVICE
LASHONDA W | First ImpressionsIt was indeed a pleasure doing business with them, it was pleasantly seemless. They were kind, curtious and helpful. Would do business with them again.
Reatha Y | Overall ExperienceMy card was charged twice!! My access code didn't work due to the system being down. These things are the only reason why I gave an average score!!! The service as far as the employees was good.
Beatrice B | First ImpressionsGreat customer service from the whole team!
Ryan C | Overall ExperienceExcellent Experience thanks for all the help
Naisha J | Overall ExperienceGot a little concerned about my items, as I saw a roach on the wall, upon leaving.
Tony M | Overall ExperienceSteven was helpful And excellent customer service
Jerry A | First ImpressionsVery friendly and helpful
Anthony M | First ImpressionsBooked a 10x10x10 unit 2 months in advance from my move. Had a reservation number and when I arrived they told me they had no units available so I would have to go to another location. The location they recommended was closed on that particular day. The staff was kind to work with me and offer 2 of the 5x10x10 units that they did have available. The problem lies with the booking process when calling uhaul. Don’t allow a reservation for a unit that is not available and does not exist. That causes a lot of headache for the customer and the facilities staff.
Jason G | First ImpressionsThe manager Brandon Hunter and staff were extremely helpful and friendly. After 9 hour drive from North Carolina it was a pleasure to come home to friendly professional staff.
Lakisha B | First ImpressionsIt’s was the best storage unit I every rented
larry w | Overall ExperienceStaff is rude and unhelpful. I left do to staff rudeness
John B | Overall ExperienceStaff was very friendly and helpful.
Arthur P | First ImpressionsDon't know how my furniture got messed up in storage
Timeka T | Overall ExperienceVery friendly
William E | First ImpressionsI LOVE LOVE LOVE ABSOLUTELY LOVE STEVEN!!!! His customer service is OUT OF THIS WORLD! He will definitely do ANYTHING possible to best convene his customers, this is definitely how you keep customers returning. As long as Steven is a member of the company, I will forever be a part of the U-Haul family! - Kayla McDowell 💕
Markayla M | First ImpressionsThe guys was very helpful and professional
Leslie t | First ImpressionsSuggestion, it would be more convenient if there was longer access hours to the storage units.
Willie D | First ImpressionsGreat manager…always helpful and friendly!!!
Aliki B | Overall ExperienceGood place to storage merchandise
Shirley H | First ImpressionsThis is a good location to store your items. I had no issues and the staff, although usually busy, they try to take care of their customers.
JOHNATHAN J | Overall ExperienceGreat!
Ananias P | First ImpressionsVery friendly and helpful
Sha'Ron S | First ImpressionsThe young lady thst initially helped us never processed our paperwork and it was because we did not get an access card we came back in to discover this major error. Perhaps better training for yiur Nee employees or not leave them without the manager. Joe who was there at night was a dream! Super nice and accommodating! I-Haul redeemed!
AMANDA L | First ImpressionsNeed lower prices and military discount also for retirees and active duty dependents
Mary R | Overall ExperienceI have to say that the representative Joe Walker Jr. was extremely helpful. I came in at the end of his shift and he still made sure that my need was met beyond satisfactory. I can’t explain how deeply I am thankful for his help. Please convey that to him for me. Thx Uhaul
ANTHONY C | First ImpressionsI reserved a unit on-line. I was unaware that I needed an access code. I was only provided unit number. I had to leave all of my belongings on truck overnight and incur an additional day of truck rental and costs. Currently waiting on facility to open to obtain needed information to move in.
Carol F | Online Move InEveryone there is always nice and helpful
Katrina S | Overall ExperienceThe sales associate was very friendly and professional.
Helen R | First ImpressionsGood spaces for storage comfy
darnell a | Overall ExperienceThe service was awesome!! The system went down, and Justin still provided great service!
Cameron P | First ImpressionsThere weren’t enough outside storage facilities it was an inconvenience for me to have to walk down the isles with my items I wanted to store besides that everything else is perfect
TODD E | First ImpressionsI have a complaint. I was told that my 26ft truck can be pulled into the storage on the part that was assigned as I proceed to do so I hit the top part..so why did that happened because they failed to tell me that it's broken & now I can't pull in. This is after I go & ask why was I told to pull in knowing their pull in space is broken. I don't not like being misinformed. The damage was not much because I was backing up slow...But just imagine if I wasn't. Because of this information was very important...so yes im dissatisfied with this particular part of my move..The other part was compensated. This was 1 of my worst moving. From being taken off the reservation list that I made 1 month prior to bring told I can pull up & unload to having a minor accident then get told our pull in is broken....I fell very disappointed
Cyntheia J | First ImpressionsMy overall experience was great! Checking in was very efficient and seamless.
Rose J | First ImpressionsSteven is absolutely wonderful. i’ve had nothing short of a good experience every time i have to interact with him.
Nyla B | First ImpressionsThe price was better than a competitor so I canceled with the competitor and leased a unit with uhaul.
Theresa P | First ImpressionsI was Locked out My storage room for 3 Months still paid on time Being told The only person that could preform a cut lock only come by every now and then I was told I would receive call backs I was told I would be Giving a Discount for the inconvenience none of that Ever happened this has been the worse experience and on top of that when I Finally Paid a Lock Smith to Get in Some of my Items was wet From Water Getting in Unit and there was Mice Dropping inside the unit I'm very Disappointed in the experience I Had I just removed my items and went to A Different storage facility
Juanita G | Overall ExperiencePrices to high
Mary R | First ImpressionsEveryone was nice , they were helpful and friendly
Constance J | Overall ExperiencePoor experience began on Mobile Hwy which latter created an issue at this location. Same is true with the final truck rent. This location claimed there was no one way rent truck for me as far as Salma only to learn leaving the location and 30 minutes prior to closing there was one on Mobile Hwy. After renting and dropping off, what was informed was learning to not be the end result. U-Haul nor it’s staff in that error does not seem to keep or honor their word even when after holding the phone extensively to make reservations and constantly hear the call is being recorded, does U-Haul see that Customer satisfaction is priority. I’m a very unhappy customer due to my experience and as soon as I empty my last two units, I plan to never do business here again via truck and units.
Felecia S | Overall ExperienceLady at the front desk was so rude. I asked her to show me the unit and she refused. She only showed me on the wall but refused to take me to the actual unit. Was not friendly at all. Once I paid for my unit. She didn’t even tell me where my unit was located. I had to constantly drive around to find it on my own. Will never come here again.
ANGELISHA G | First ImpressionsDid not appreciate being forced to the back of the facility with so many open room MUCH closer to the access doors. And the “Corporate Policy” to make employees do thank is total BS…. That’s why I moved to a different storage facility
John A | Overall ExperienceThe customer service was less than satisfactory. Nice facility!
Pamala R | Overall ExperienceMy storage unit rental was purely temporary. The time was short because of this.
Michael B | Overall ExperienceFriendly Staff
ROSA S | First ImpressionsThis facility is air conditioned and has a storage restroom. It also has loading carts and is clean. The parking lot could use some paving but overall this is a great facility.
Bettie C | First ImpressionsThe uhual storage facility in south Montgomery AL is very poorly managed! I will not ever recommend to anyone!
Katherine T | First ImpressionsBlake did a great job
Hampton H | First ImpressionsLocation was abandoned for some time, and Uhaul has only recently moved in. Uhaul facility was soft open, and needed much interior and exterior maintenance. If visiting Facility, show patience and courtesy to Uhaul and employees; they are currently in the process of converting an abandoned facility into a functioning, reliable storage facility. I am confident that the facility will improve over time, but my review was current from early 2021.
Matthew K | First ImpressionsVery helpful kind and caring staff. Thank You!!!
sherry h | First ImpressionsThis was the best experience that I have ever had before. Ms. JANET SPEER was very professional. She even made some suggestions when renting a storage unit, that I haven't considered. Anyone consider getting a unit, with excellent cordial experience.Go to 2333 EAST SOUTH BLVD. & ASK For the BEST MS. JANET SPEER, & General mgr. They are GREAT
Casandra C | First ImpressionsAll good
John W | First Impressions