The experience was awful, but the staff did make up for it at the end. However, the truck we rented did not have any fuel but the agent did give us a credit for the inconvenience. The worst part was the condition of the truck. We opened the back and it had items left by the former renter. There was trash, soup cans, clothes, shoes, a dresser and a grill. Luckily, we didn't need the entire truck, so we just moved everything out of the way. I called to report it within 30 minutes of picking up the truck. I was told an agent from the location would call me, but I never heard from anyone. We took pictures. Once we returned the truck, I showed the pictures to the agent and they refunded our entire invoice. I have always had a truck inspected upon returning it, but I guess this one wasn't. As mentioned, they did the right thing in refunding our charges.Burton C.
Customer Reviews for U-Haul Moving & Storage of South Montgomery
Montgomery, AL 36116
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was much easier checking in. Thee last uhaul rental in Wetumpka Us Hwy 231 I had problems and was unable to check in. Checked out after 11 and check in a free minute after one. I call for assistance and no one answered the phone. I had to pay full day price plus an extra $20 for a two hour rental. Very disappointedMarian W.
on the Indiana side it was great, everything ran smoothly. On the Alabama side it was awful. No communication, the lack of staff was a big problem. However, I realize it is not the companies fault, no is able to get staff. I would have liked a lot more updates.Darlene H.
Prices to highMary R. | First Impressions
Customer did not leave a comment.Russell A.
Those folks there are always so good at their job and friendly too.Howard L.
Everyone was nice , they were helpful and friendlyConstance J. | Overall Experience
Customer did not leave a comment.Russell A.
Customer did not leave a comment.Paul H.
Communication for all services offered by UHAUL.Gerald J.
Everything was great so there's nothing to doMarvin M.
Customer did not leave a comment.Laqunda W.
Justin is great service. Deal with him twice. Alway polite and helpful.David J.
Poor experience began on Mobile Hwy which latter created an issue at this location. Same is true with the final truck rent. This location claimed there was no one way rent truck for me as far as Salma only to learn leaving the location and 30 minutes prior to closing there was one on Mobile Hwy. After renting and dropping off, what was informed was learning to not be the end result. U-Haul nor it’s staff in that error does not seem to keep or honor their word even when after holding the phone extensively to make reservations and constantly hear the call is being recorded, does U-Haul see that Customer satisfaction is priority. I’m a very unhappy customer due to my experience and as soon as I empty my last two units, I plan to never do business here again via truck and units.Felecia S. | Overall Experience
Customer did not leave a comment.Darryl R.
Customer did not leave a comment.Vannessa D.
Customer did not leave a comment.James P.
Customer did not leave a comment.Chaya F. | First Impressions
Stood there 20 minutes before I got my truck, they didn't have my appliance dolly that was paid for in advance. Had to go to another location 6 miles away to get it, and my TV box that was paid for in advance I had to go to a third location to get that. Took me almost 2 hours to get my stuff that was reserved and paid for in advance.Chad D.
Customer did not leave a comment.Jessia J.
Customer did not leave a comment.Gilmer T.
Customer did not leave a comment.Mario A.
Lady at the front desk was so rude. I asked her to show me the unit and she refused. She only showed me on the wall but refused to take me to the actual unit. Was not friendly at all. Once I paid for my unit. She didn’t even tell me where my unit was located. I had to constantly drive around to find it on my own. Will never come here again.ANGELISHA G. | First Impressions
Customer did not leave a comment.Annette H.
They over charger me saying I went 60 miles when I know for a fact I went on 40 miles. Then when I got the truck it was on the line before a half and I filled they tank up with way more gas that was in there when I received it and they still charged me $97.00 and some cents. Would never rent from this location again.Tiffany A.
Did not appreciate being forced to the back of the facility with so many open room MUCH closer to the access doors. And the “Corporate Policy” to make employees do thank is total BS…. That’s why I moved to a different storage facilityJohn A. | Overall Experience
Justin is awesome and very helpful.TZAHI S.
Customer did not leave a comment.Trudyo H. | First Impressions
The uhaul reservation system MUST be addressed. I reserved a moving truck only to be told two hours prior to pickup the the time and location had changed by 4 hours! Then, After telling me a truck would be available at a local shop, upon my arrival I was told they never have trucks there! I then had to drive all over town begging Uhaul stores to help me find a truck so that I could meet the movers. Ultimately, the reservation system need to properly reflect local inventory at the time of online reservation. It may also require local shop owners to provide an accurate inventory to dispatch/system. Also, allowing a hair salon to rent uhaul trucks is bad for your business. Their focus is hair, not truck, and the customer is the one who suffers. Please feel free to contact me to discuss this further. The last shop I actually rented from was great, but my overall experience was extremely stressful and frustrating! Jeff Karr Jeff.firstname.lastname@example.org 720-838-6429Jeffrey K.
Customer did not leave a comment.Tammie H.
Customer did not leave a comment.Garrett H.
The customer service was less than satisfactory. Nice facility!Pamala R. | Overall Experience
Customer did not leave a comment.Heron Junior G.
Customer did not leave a comment.Shameka N.
Customer did not leave a comment.Stacey R.
Customer did not leave a comment.Davis C.
Customer did not leave a comment.Robert B. | Overall Experience
Everyone there very helpful and courteous. Would definitely return for all my rental needs.Harvey B.
Customer did not leave a comment.Meyosha P. | Overall Experience
My storage unit rental was purely temporary. The time was short because of this.Michael B. | Overall Experience
Customer did not leave a comment.Arnold D.
Very satisfied with all the service I received. Thank you.Karlisha R.
Customer did not leave a comment.Cassandra H. | First Impressions
Customer did not leave a comment.Mark P.
When brought to the attention of attendant the was oil in wheel well was told it was just rain water and dirt.Kimberly S.
Customer did not leave a comment.CAREY O.
Customer did not leave a comment.Meyosha P. | First Impressions
Love this place. And staffCheryl E.
The experience I have had with Uhaul has been horrible. It started when I received a call the day before my move when I was told my truck was not going to be available in the city I had reserved it in. I had to travel to another city to pick up a truck. When I got to the other city to get the truck, the one I chose was not available so I had to use another one that I did not really need. The gas tank was 3/4 full and when I went to refuel it was very difficult to only fill it to 3/4 mark so I overfilled it. I let the person at the store know this and he assured me that I would be reimbursed for the overage. When I got my final receipt it did not show a refund for the overfilled gas. I was told that Uhaul does not refund for overfilled gas. This was a significant amount since these trucks have such large tanks. I'll never recommend your company.Thomas H.
Customer did not leave a comment.Wesley P.
Customer did not leave a comment.Ida W.
Justin M was professional, courteous, and went above and beyond to find us a uhaul when the supply of available options was very limited this weekend. He communicated with me in a manner that made me feel important and valued as a customer. The store front was well maintained and clean.Megan-Rhea L.
Customer did not leave a comment.Hunter M. | First Impressions
Customer did not leave a comment.Kamee K.
Customer did not leave a comment.Ernestine D.
Truck was old and ragged. Justin is the best. Had issue and he took care of it with hesitation. Will definitely go back to him when I need another truck... I will he doing my best to recruit himShannon W.
Customer did not leave a comment.Shelly F.
Customer did not leave a comment.Terry D.
Customer did not leave a comment.J A.
Paid for a dolly no dolly on truck.Byron C.
Equipment was reserved 2 weeks in advance. A 15ft truck was requested. We got a 26 ft truck and was told tough luck. I moved less than 10 boxes, a dresser, and a recliner.SHAE A.
Friendly StaffROSA S. | First Impressions
Customer did not leave a comment.Kimberly H. | First Impressions
Customer did not leave a comment.Ernestine D. | First Impressions
My reservation was for a 15 foot truck and a car dolly. They had neither, I confirmed my reservation friday for pick up on sunday. Went to location on saturday to check ,after driving from Ma. was told no 15 , no dolly was directed to go down the st to the other uhaul to get dolly.Came in on sunday to get dolly ,after loading 20 footer. My dolly reservation had been cancelled .Worked through that but was charged $200, my original dolly fee was $122. So the bigger truck increased my gas bill 30% (on a 1500 mile trip) and $80 bucks for the dolly. What are you going to do about that???????Marc M.
Customer did not leave a comment.Lesley B.
They charged me for gas and I brought back like he asked me too.Herbert L.
Customer did not leave a comment.edward w. | Overall Experience
Customer did not leave a comment.Jeff J. | Overall Experience
Everything was perfectDarryl B.
This facility is air conditioned and has a storage restroom. It also has loading carts and is clean. The parking lot could use some paving but overall this is a great facility.Bettie C. | First Impressions
Customer did not leave a comment.Jacob I.
Customer did not leave a comment.Kelly T.
Customer did not leave a comment.Guice S.
Customer did not leave a comment.Patricia C. | First Impressions
Howie, Justin and Joe were awesome. Even though this was a secondary location, the experience was pleasant. There was a problem with the system as Howie tried to finalize the rental while I initially tried to pick it up, but he patiently called on his manager and they were able to get me on the road. When I returned the rental, Joe was very efficient and completed the transaction without a problem. I would definitely rent from them again. Your employess are your brand and these three are representing the name well.Patricia M.
Customer did not leave a comment.Derrick H.
Customer did not leave a comment.wanda u. | Overall Experience
Customer did not leave a comment.SHARICE F. | Overall Experience
Customer did not leave a comment.FELECIA G. | Overall Experience
I had a great experience. I wouldn't change anything. I would suggest that you do everything online, it makes everything so much easier. Keep up the good work!!!Berniece P.
Could not adjust the passenger side mirror. AC didn't work to good and the emergency brake didn't work. When I returned it the guy just took the keys. Did not go out and check the vehicle or anything. Do not know if I went over my mileage or notRamona K.
Great people working there.George M.
Ramp on truck would not let down so I couldn't toad any big items. Truck had roaches in storage area. Cab floor had a slippery substance on it which made it hard to drive safely.Toborius T.
It was raing the day we moved and when unpacking, I noticed that some of my boxes were wet at the top of the truck were the boxes sit. I forgot to tell the Justin because he was so busy and I was rushing also.Jennifer P.
Customer did not leave a comment.Keith J.
I reserved a vehicle at the Eastern Blvd location only to get the run around. I arrived at 9:30am with the truck I selected unavailable. I was offered a van or 26' but opted to wait until another vehicle is free. I was told by Houston that I would be notified when another 10' truck would be free. I received no call and when I came back I was told NONE were left. I was then offered by staff the same price for a 10' for a 15' available at E. South Blvd. Only to be told I could not have it for that price at that location upon arrival. I am still livid about my experience with Uhaul. A 9:30am move turned into a 12:30pm move.Renee I.
The only complaint I have is that I had reservation for 10 am, and had to wait in line because of another customer having to be waited on and they didn't have a reservation. Therefore, taking time away from my two hour slot I was renting truck for. The time slot was for 10-12 and I didn't leave the uhaul lot until 10:30.. I got back in time, but had to rush. I feel that customers who have reservations should be seen first.Elisia G.
Customer did not leave a comment.Latorya F.
Customer did not leave a comment.William B.
Customer did not leave a comment.Darnell A.
I had to get a tow truck to tow the Uhaul because it rained the day before and the back tire was so slick and bald that it got stuck on one time which was the rear driver side . Tried to call for rode side assistance and Uhaul never answered and the online thing never responded the tow truck guy said the tires were definitely bad and too slick still have not gotten a response from Uhaul so that's 100 gone down the drainKatrina J.
Customer did not leave a comment.lance W.
Overall uhaul experience was horrible. They changed my time after midnight when I was scheduled to pick up that morning. The vehicle was way below E and full of blankets and sand.Latoya P.
Customer did not leave a comment.Karen S. | First Impressions
Customer did not leave a comment.Arden K B. | Overall Experience
Customer did not leave a comment.Eric W.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.bryant w. | First Impressions
Justine is extremely knowledgeable and everyone so friendly.Howard L.
I have another pending charge on my account for Uhaul. It's showing a different amount that has already been posted and reflects my receipt.Shalena S.
Customer did not leave a comment.Gordon D.
This location itself was fine, but I have huge complaints about the U-Haul company as a whole. We originally made a reservation to pick up a van at the location in Auburn, but were called about 20 minutes before the pick-up time to let us know that they didn't actually have the van we had reserved. It was only after we started complaining that they went to work to find us another van, and it wound up being in Montgomery. Once we arrived, we were able to pick up a van. However, I did notice that the customer ahead of us had similarly made a reservation for today, then suddenly found that they didn't have his van ready and had pushed his reservation back to later in the evening. I don't know if this is the result of poor planning, overbooking, straight up not caring, or some other cause, but this shouldn't be happening to multiple people so frequently. I also noticed that the service representative in Montgomery--who was very helpful, efficient and polite--was overworked because he was alone.Dominica A.
Customer did not leave a comment.Steven S. | Overall Experience
Customer did not leave a comment.Randy N.
There was only one person working and the wait was approximately 45 minutes to an hour before being helped.John V.
General Manager Justin is really awesome!Tawanna N.
Customer did not leave a comment.Elisheba Y. | Overall Experience
Customer did not leave a comment.Elisheba Y.
Customer did not leave a comment.Yvette T. | Overall Experience
Need more people working there.Stanley L.
Customer did not leave a comment.Robert B. | First Impressions
Perhaps, have more out of town vehicles available. There are plenty of local trucks but no out of town. I have been trying to move my son to Atlanta for over three weeks and there are no 15-20 foot trucks available. I understand his is because of high request for student during this time of year, that's why I am very patience.James J.
Customer did not leave a comment.Charlie J.
Customer did not leave a comment.Kimmily U.
Customer did not leave a comment.Mary T. | Online Move In
Customer did not leave a comment.Carawanada A. | Overall Experience
Customer did not leave a comment.Carolyn M.
I have had another great experience with uhaul..I enjoyed working with the staff tremendously...,they were kind and efferent.Thank you so much for another great experience! Sincerely,Philip ThompsonPHILIP T.
The uhual storage facility in south Montgomery AL is very poorly managed! I will not ever recommend to anyone!Katherine T. | First Impressions
Truck sounds and drive horrible back firing from time to time.... Horrible on gas I wish I would have gotten a better truckMARCUS H.
I get that staff is limited these days, but to negate the customer service experience is no excuse. There is definitely a need for retraining. The level of service received was so disrespectful. Waited for over an hour to get a truck that was already reserved. Then all the screen shots of personal info to a phone like my I.d. Was alarming. The key pad to POS system clearly stated for me to swipe i.d. On debit machine, yet employee is taking a picture of front and back to a cell phone. When I asked how can I locate the truck given that I was just given the key and sent if door, the employee just looked at me and stated the number is on the key. That still doesn't tell me where to located the number on the truck. Poor poor poor service.Christopher D.
Customer did not leave a comment.CATRINA Q.
This is the second time uhaul did not have my equipment upon arrival. The guy at the store was unsympathetic and didn't even apologize. Highly disappointed yet again.CHRISTOPHER G.
Unprofessional need to be trained in customer serviceDoris M.
Customer did not leave a comment.ELISHEBA Y.
Blake did a great jobHampton H. | First Impressions
Customer did not leave a comment.RACHAEL J.
Customer did not leave a comment.Chris S.
Your company is terrible. Customer service is terrible. Long wait times. Your dolly tire exploded on the interstste and i almost wrecked. no one answerd phone stuck on side of road. your dolly is in I65 north montgomery.ISRAEL K.
Customer did not leave a comment.Carawanada A. | First Impressions
When starting the cargo van, a message was displayed that said the left front tire needed air. I brought this to the attention of personnel at the site. They supposedly put air in the tire, but the message was displayed during the entire rental period. Because this was an in-town rental, I thought it was a little bit OK.Michael O.
Location was abandoned for some time, and Uhaul has only recently moved in. Uhaul facility was soft open, and needed much interior and exterior maintenance. If visiting Facility, show patience and courtesy to Uhaul and employees; they are currently in the process of converting an abandoned facility into a functioning, reliable storage facility. I am confident that the facility will improve over time, but my review was current from early 2021.Matthew K. | First Impressions
This Uhaul facility is located at what was an abandoned retail store (think Kmart, Target, etc.) The parking lot shows plenty of signs of deterioration from lack of maintenance. The facility interior is extremely spacious, but the ceiling had some missing tiles, including a few over some of the climate controlled units. These complaints should be weighted that Uhaul only recently moved in and, at the time, wasn't at 100% open capacity. If you are interested in doing business here, be patient, courteous, and understanding with the company and employees. Given time, I am confident that these issues will be resolved. For now, I am reviewing the state of the store as of early 2021.Matthew K.
same thingJamie H.
Customer did not leave a comment.SHARICE F. | First Impressions
I was over charged I can't get anybody on the phoneSHARICA F.
Blake was Awesome!!! Thanks!SABRINA M.
Customer did not leave a comment.SHARICE F. | First Impressions
Very helpful kind and caring staff. Thank You!!!sherry h. | First Impressions
This was the best experience that I have ever had before. Ms. JANET SPEER was very professional. She even made some suggestions when renting a storage unit, that I haven't considered. Anyone consider getting a unit, with excellent cordial experience.Go to 2333 EAST SOUTH BLVD. & ASK For the BEST MS. JANET SPEER, & General mgr. They are GREATCasandra C. | First Impressions
Customer did not leave a comment.LAQUSHIA T. | First Impressions
All goodJohn W. | First Impressions
Customer did not leave a comment.jasper g. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!