Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The general manager and her staff are great; professional, knowledgeable, helpful. She is a huge asset to your company.
PRESTON W
Rating:
4.0
Customer did not leave a comment.
Damien B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARK K
Rating:
5.0
Keep the excellent team working!!!!!!
DOLAS B
Rating:
5.0
Communication with the movers was tough. I had a good experience in Florida, but in alabama, they had an emergency and didn't arrive, couldn't help me find alternatives and didn't return my phone calls. After a week, I moved the stuff myself.
PAUL J
Rating:
5.0
They were Great
JAMES W
Rating:
3.0
This location had signs of it closing down on the 31st, so I wouldn’t worry much about this location.
JUSTIN B
Rating:
5.0
The store there was a man when I went to pick up and a woman when I took it back, both were Excellent
JAMES W
Rating:
3.0
Customer did not leave a comment.
Rosie C
Rating:
5.0
Customer did not leave a comment.
CORNELIUS D
Rating:
5.0
The staff here are wonderful, helpful, and very accommodating.
Michael C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRED T
Rating:
3.0
Please fix all the potholes. It was highly challenging to maneuver through. The staff was friendly, nice, and professional. The truck probably needs an alignment. And equipment dolly was useful. Thanks.
KIMBERLY G
Rating:
5.0
Quick easy process, really appreciate the assistance from the representative at this location very professional.
TANESHA J
Rating:
5.0
Mrs. Sabrina was fantastic. She made the transition from the closing facility to the new easy! My wife and I loved the positive essence of Sabrina and the staff she hired.
Willie S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PINKIE G
Rating:
5.0
Everything was on point!
BRIAN P
Rating:
1.0
Customer did not leave a comment.
AMIYA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERALD R
|
First Impressions
Rating:
4.0
Very pleased with the service!
Ella P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NORRIS T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anna W
Rating:
5.0
Nothing at this location. All is well customer service was very professional and excellent.
DEBRA K
Rating:
1.0
Charge me for a another complete day due to me having car issues and being only a couple hrs late I understand a late fee but for a complete day for a couple hrs
JADEN T
Rating:
5.0
Customer did not leave a comment.
Steve H
Rating:
5.0
Awesome Team
EARNESTINE W
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER T
Rating:
3.0
Customer did not leave a comment.
raemonica k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TARAMECIA P
|
Overall Experience
Rating:
5.0
Great Service
JAMES R
Rating:
5.0
Customer did not leave a comment.
JOSHUA B
Rating:
5.0
Friendly and helpful.
Jerome S
Rating:
5.0
Great customer service from start to finish. The only problem I had was locating the key return slot which was my fault. I should have laid eyes on it before I left!
JANEY W
Rating:
5.0
Customer did not leave a comment.
WILLIE A
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Check breaks before renting
TANZANIA M
Rating:
5.0
I like the rates. I moved from another storage because they continue to change management and each time the rate increases.
Linda B
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
TIKEYAH R
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B
Rating:
5.0
Customer did not leave a comment.
Makia J
Rating:
3.0
Customer did not leave a comment.
TIMOTHY S
Rating:
5.0
It was EFFORTLESS AND THIS ID MY # 1 rental location
CONSTANCE S
Rating:
5.0
Customer did not leave a comment.
ORLANDO J
Rating:
5.0
She was very kind and didn't take long to inspect my return .
MARCUS S
Rating:
5.0
Thanks again. Looking forward doing business with y'all in the future.
ROBERT T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVEN S
Rating:
5.0
Customer did not leave a comment.
INDIA M
Rating:
4.0
Customer did not leave a comment.
ANTONIO P
Rating:
5.0
Customer did not leave a comment.
JOYCELYN W
Rating:
5.0
Customer did not leave a comment.
Devis C
Rating:
5.0
Keep things just the way it is and you will be good to go!💯
LOUIS G
Rating:
5.0
I was completely satisfied with the service.The young man very courteous,knowledgeable and helpful.Thanks ,Hauling for having this man to represent your company.
Robert U
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joycelyn W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GENE B
Rating:
5.0
Customer did not leave a comment.
DEMETRICE M
Rating:
5.0
Customer did not leave a comment.
DEUNDRA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juliette W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHERRIE J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GERALD M
Rating:
5.0
Customer did not leave a comment.
KIMBERLY H
Rating:
5.0
My husband turned me on to U-Haul many years ago before his death and I and family just love the company and the friendly atmosphere help when dealing with U-Haul’s
Wilma M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAMAKE F
Rating:
5.0
Customer did not leave a comment.
DAVID P
Rating:
5.0
Wouldn't change a thing, keep doing what you're doing.
GEORGE S
Rating:
5.0
Customer did not leave a comment.
ANDRE H
Rating:
5.0
Customer did not leave a comment.
TERESA M
Rating:
5.0
the floor was dirty in the storage . but great customer service
SANKELIA J
Rating:
5.0
Very clean and nice. The only thing is I kept hitting my head on the U-Haul. I’m not used to ducking down because I’m short. lol but other than that, we had a great experience and I would highly recommend this place! They are very nice and friendly.
DARRIN S
Rating:
4.0
Customer did not leave a comment.
KENNETH H
Rating:
5.0
Customer did not leave a comment.
KIMBERLY H
Rating:
5.0
Nothing I think. I am not text savvy.. but had to learn real quick.
CONSTANCE T
Rating:
1.0
I had to wait for equipment I reserved a d told was available, to be cleaned for over 30 mins. I returned cleaned with proof of pictures and the GM, Leesha Davis, charged me a cleaning fee and said she did not want to see my pictures and showed me a picture of a diierent truck that had a piece of small wood on it, not my truck. She also closed my previous return account instead of charging my card and it put an E alert on my account and admitted to it. Never again go here
KENYA W
Rating:
5.0
Customer did not leave a comment.
ARNOLD D
Rating:
3.0
The location where I picked up the truck was fine. The issue was the fact that prior to picking up the truck I had received a no less than 3 text notices that my pickup location had been changed. When I book the truck, I also booked an appliance dolly never being told that they really did not have any dollies, but U-Haul often book something they do not have any control over it being available or not. I could not make the move without a dolly. So, when I received a text, I call and was told every time that there was a dolly, when in fact there never was. I went ahead and got the truck with the hope that the folks I hired to load the truck would have a dolly, thank goodness they did so I got the truck loaded, with the hope that I could find someone at my final destination to help me unload and they would have a dolly. No such luck, but I did contact the location where I was to drop off the truck, and they so kindly provided me with a dolly. Without them I do not know what I would have done. Just sorry to have been told that my situation was more than normal for U-Haul then a just one of, for at least the Montgomery Alabama area. Very disappointed.
ROBERT B
Rating:
5.0
Customer did not leave a comment.
ASHLEY O
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
belinda s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LATASHA T
|
Overall Experience
Rating:
4.0
Keep your word. When you said you will have my reservation by 2:30 then call me to tell me what I want isn't available but you will give me a 10ft truck for same price and same mileage price at the same pick up location and then on the day of pick up you change my time and location and cancle my reservation and make me pay full on a new reservation
This was a totally disappointing (online serv
MAHARSHIKUMAR M
Rating:
5.0
Customer did not leave a comment.
Keisha G
Rating:
5.0
Customer did not leave a comment.
Joel S
Rating:
3.0
The truck smelled of pot (throughout the weekend), driver's seat torn and the vehicle had less than 1/16 tank of gas when I picked up. The gas warning light came on about 5 min away from the location. Staff friendly.
LESLIE W
Rating:
2.0
The customer service at the pick up location was friendly and helpful. The location did not have the cargo van I reserved online. They gave me an alternate truck to use. It was in terrible condition.
Gregory C
Rating:
3.0
Customer did not leave a comment.
Damien B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joseph P
Rating:
5.0
Customer did not leave a comment.
CONNIE J
Rating:
3.0
Customer did not leave a comment.
Shaneice P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory M
Rating:
4.0
U should have a mail box or mail receiver address for membership or commercial I think you're going to be money 💰
LA S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
TOLESHA L
Rating:
5.0
Customer did not leave a comment.
MATTIE C
|
First Impressions
Rating:
5.0
Truck was very clean in appearance. But it reeked of smoke which made it difficult to drive.
Anna W
Rating:
5.0
Personal really professional. Thanks
CAFFERY R
Rating:
5.0
Customer did not leave a comment.
MICHAEL N
Rating:
1.0
The people was absolutely rude. The lady always seemed to have an attitude. When I asked to please speak with the manager, she said she was the manager.
Walt G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie B
|
Overall Experience
Rating:
5.0
They have made the trailer rental process much easier than it used to be.
Charles S
Rating:
3.0
Customer did not leave a comment.
regina e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY J
Rating:
5.0
Customer did not leave a comment.
BRIAN N
Rating:
5.0
Customer did not leave a comment.
DAVENE H
Rating:
5.0
Customer did not leave a comment.
cyndi w
Rating:
2.0
Parking lot is in need of major repair, repaving large pot holes damaded my car.
The car hauler straps were incorrect to hold a vehicle over a long out of state haul, straps gave way, almost lost the car, when the car straps gave way, the the cars rear window shattered and blow out from the car. I hope i didnt injure anyone on the highway!
ORLANDO D
Rating:
3.0
Had trouble changing the drop off location using the uhaul app. Went to facility and they were helpful with this process.
MARY W
Rating:
5.0
Customer did not leave a comment.
RICKEY C
Rating:
5.0
Customer did not leave a comment.
SUMMER B
Rating:
3.0
Customer did not leave a comment.
CHARLIE J
Rating:
5.0
Thank you
VERDICE D
Rating:
5.0
Thank you for the staff/team at U-Haul! They went above and beyond.
Francine J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CYNTHIA W
Rating:
5.0
Customer did not leave a comment.
Helen M
|
Overall Experience
Rating:
5.0
I was very satisfied and pleased with the service I received! I will be very happy to recommend my friends about the complete service I received from your company! Thanks!
GREGORY M
Rating:
5.0
Well you again if need be thanks
Jennifer P
|
Overall Experience
Rating:
5.0
Great customer service
KENTA R
Rating:
5.0
Very quick, exceptionally helpful!!!
Verelin B
Rating:
5.0
Keep up the good work..
ROBERT T
Rating:
5.0
Customer did not leave a comment.
GLENN M
Rating:
1.0
From start of the rental it was a disaster. The truck apparatus was not receiving power to operate the trailer lights.A whole night gone due to negligence on u hauls part.Mechanic didn't show until 11:30 at night and still wasn't able to fix it.Wasted hours period. They never provided me with a Truck that could work with the lights. I DIDN'T LIKE THE PERSONS ATTITUDE AT THE DESK EITHER.I ALSO RECEIVED A EMAIL THAT THE TRAILER WAS NOT AT THE SAME PICK UP POINT WITH THE TRAILER.THIS IS WHY THIS WHOLE RENTAL DEAL WAS A CATASOPHE. I NEVER HAD THESE ISSUES AT THE EASTERN BLVD LOCATION NEVER.GOOD SEEVI
MICHAEL S
Rating:
5.0
Everything was awesome.. Customer Service was great
BRENDA T
Rating:
5.0
Customer did not leave a comment.
Tony G
|
Overall Experience
Rating:
5.0
Great friendly customer service with the pick up and drop off no wait at all.
KENISHA M
Rating:
4.0
Customer did not leave a comment.
LORENZA M
Rating:
4.0
Customer did not leave a comment.
ERIN S
Rating:
2.0
Everyone I go into my storage I had to find an employee to open up an security door .
They r rude
CARLA F
|
Overall Experience
Rating:
5.0
David was very patient and friendly and extremely helpful during this transaction. I stayed away from this location FOR YEARS because of terrible customer service, as well as the Woodmere location. I can honestly say, Leesha and her team, truly made a difference here! Thanks guys!
TOLESHA L
Rating:
5.0
Customer did not leave a comment.
Brittney B
Rating:
5.0
He have good customer service.
ROSIE G
Rating:
5.0
Customer did not leave a comment.
Marqavius M
|
Overall Experience
Rating:
5.0
Leesha and Brandon were both great! Please keep Leesha as this location's GM. Brandon is a great asset as well!
TOLESHA L
Rating:
5.0
Great customer service.
ANNA H
Rating:
5.0
Lisa and her team were absolutely amazing! They went above and beyond to help me out and made the whole process smooth and stress-free. The truck was clean and ready to go, and their friendly attitude really stood out. It’s not every day you get such great service—thank you, Lisa and team, for making everything so easy!
WILLIE P
Rating:
5.0
Customer did not leave a comment.
DEMETRIC Z
Rating:
5.0
Customer did not leave a comment.
tyrone j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARLENE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DERREKA F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alesia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRAYCE D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Corey M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mary k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROSA S
|
Overall Experience
Rating:
5.0
This storage unit was complementary first month free. I paid the insurance for the first month upon move in. Why I’m I me charged delinquent fee of $28.99 when I just moved in the on 8/3/25? . Please readjust f delinquent fee of $3.1.39
ROSA S
|
Online Move In
Rating:
5.0
The young lady that's help was very nice and friendly and a great asset too your company
NATHANIEL W
|
First Impressions
Rating:
5.0
The Manger was great with helping me
SHAN C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KATINA L
|
Overall Experience
Rating:
5.0
The lady that assisted me was very professional, courteous, helpful, & kind...it's hard to find workers/ employees like this in today's society &/or job market.
tony s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
A'RIANNA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
belinda s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nateshaa P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gwendolyn P
|
Overall Experience
Rating:
5.0
The staff were very helpful and professional one a scale of one to ten definitely a 12 ✌️
MOREHEI P
|
Overall Experience
Rating:
1.0
I been moved out of my U-Haul but was still charged for two months afterwards and did not recieve my refund
Diamond H
|
Overall Experience
Rating:
5.0
I appreciate the service I received from Leesha Davis and her staff every time I was there.
Ricky S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenyada W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marqavius M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
princess w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laquinta H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marlene S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
April W
|
Overall Experience
Rating:
1.0
I rented a 5×5 unit and a 26' Uhaul truck for June 1 2025... I was unable to enter the unit...Due to the system was down... At the time of check in at Uhaul... I wasn't informed by the Clerk that the system wasn't working... I had to return the Uhaul and my furniture tables, Washer and Dryer and Refrigerator I had left to be storaged I had to throw away those items. If I knew I wasn't going to be able to get into the unit at 6pm.... I would have made that my first stop.... Now I'm out of my Items....I asked the Clerk for a refund of the $12 since I never accessed the Storage Unit and Nor do I need a storage unit now ...And Lessa said no I can't even get that back... I have Used Uhaul a few times and this has never happened to me...
Pamela J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronda W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharay T
|
Overall Experience
Rating:
5.0
Satisfied customer
Gwendolyn P
|
First Impressions
Rating:
5.0
The store associate was very helpful and pleasant
Ashley F
|
First Impressions
Rating:
5.0
Leeshia Davis was AWESOME
Shameka J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAMARRICA V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sennacherib B
|
Overall Experience
Rating:
5.0
My items was in this storage unit for almost 3 years. In this unit, no problems at all staff was always friendly. If I ever need a unit in the future I’ll choose this one.
Sherece P
|
Overall Experience
Rating:
5.0
Workers were always helpful and friendly especially Tony
Lasonya A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LAKIMA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jaquilla M
|
Overall Experience
Rating:
2.0
The doors were locked from inside .
My family could enter the facility but could not exit 😕
CARLA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALICIA S
|
First Impressions
Rating:
5.0
I love U hual. If you got a problem & they can help they will. DM goes above & beyond to keep customers happy. GM at location also tries & does well w negative feedback; tries to come up with resolution to fit both parties.
JANEYTHIA P
|
First Impressions
Rating:
4.0
I APPRECIATE YOU ALL VERY MUCH ❤️
PHOEBE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stella W
|
Overall Experience
Rating:
3.0
Alot of rats dropping
Shaneria W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRADLEY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Odalis R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shamika H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHANAVIA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEMOND J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latoya T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jessie W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stella W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JASMINE M
|
Overall Experience
Rating:
5.0
I Thank east sooth blvd uhaul for making my first storage rental process a great one at a very hard time in my life. I greatly appreciate them all. Again, Thank You, Thank You, Thank You
JENNIFER B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bennie G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kendra J
|
Overall Experience
Rating:
1.0
I have not rented from UHaul in the last two decades. Uhaul must require double opt-in before using an email address. So dumb.
Brian B
|
First Impressions
Rating:
5.0
This is my first time having a storage unit and it was amazing . Well kept , never had to worry about my belongings . Staff has always been pleasant
cheslie s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jarmesha P
|
Online Move In
Rating:
5.0
Thank
Jack C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DERREKA F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHANON A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ethel J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrienne B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
REGINALD H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany G
|
First Impressions
Rating:
5.0
I will recommend to others your staff was wonderful and thank again
CORDELIA Y
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LADERRICKA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jarmesha P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
keona s
|
Online Move In
Rating:
2.0
I would not recommend this storage unit to friend due to my storage area not being secured properly and my things were stolen out of the unit. The manager(Leesha Davis) of the Facility 2333 E South Blvd Montgomery, AL 36116 could not tell me when the theft occurred. She just noticed that day, the storage door was open and gave me a call. This shows me that the staff does not monitor the facility properly. She stated she would review the Security Video, but it would take some days and would call me back. She never called back. I asked if my January 2025 payment could be reimbursed back to me and she stated "she couldn't because the account has been closed".
Sheila B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaqunita T
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Latorya F
|
Overall Experience
Rating:
5.0
Good customer service.
RUDOLPH P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jacquise s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alesia J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAQUINTA H
|
First Impressions
Rating:
5.0
Other than my 65 inch tv being broken I love everything about my self storage unit.. how the claims department handle my insurance claim will determine if I would recommend it to a friend.
RENARD J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROSA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANET L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anthony M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sophea R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mrical H
|
Overall Experience
Rating:
3.0
I went to my self storage unit last night around 8:30P.M. I wasn't able to access my storage unit during business hours because the door wouldn't open. I tried my number to turn off the alarm and open the door but it wouldn't open. I called customer service and they ensured me that a claim would be opened in my behalf.
RENARD J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANET L
|
First Impressions
Rating:
5.0
Thanks so much everything was great
Felicia C
|
Overall Experience
Rating:
1.0
Some items were stolen from my unit while I was in the process of moving. The storage manager Ms.Lesha informed me that if I didn’t lock the storage that it’s free game for anybody to get my stuff in her facility and it’s nothing she can do about it. In other words she don’t care!!! I have never experienced a business treating a customer the way she did me with no regard to what I had to say with no type of assistance trying to help me locate my items just plan o idgaf excuse my verbiage but that’s exactly what she displayed to me..
Mario L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martha D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TANISHA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmin L
|
Overall Experience
Rating:
5.0
Great job
leroy e
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brianni B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIANA B
|
Overall Experience
Rating:
5.0
Best storage facility I’ve ever seen!
Kimber K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Demeatrica W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keona J
|
Overall Experience
Rating:
5.0
Good customer service and friendliness of staff.
mary k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William T
|
Overall Experience
Rating:
5.0
A returning customer acknowledging the BEST STORAGE facility in Montgomery!!
Shout out to Brandon, Marilyn and Aaron E. For holding that front counter down. BIG Ups to the young lady that keep the storage facility clean and fresh when customers have left their trash behind. I really appreciate you!!!!
I have in the past and is currently using this facility for storage. I have also used their vehicles at 2333 E South Bivd.
There are businesses that are closer however there customer service or inventory left something to be desired.
This has become my one stop shop. Lines are long at peak hours, but that's when I have witnessed lazor focus sttention on the customer that is before them. If you have ever had an issue that's when you truly realize that they are worth the wait.
I have seen a couple these ladies and gents this Labor Day weekend. So, If you see them tell them keep up the good work and Leslie aka Big Mama sent you!!!
😁😁😊😉🫠
Leslie I
|
Overall Experience
Rating:
3.0
small problem with ants in the facility
Ann J
|
Overall Experience
Rating:
3.0
Needs more employees than now
Samantha C
|
Overall Experience
Rating:
4.0
Good price for space with climate control.
Dwayne B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Toccara T
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Nichelle B
|
Overall Experience
Rating:
4.0
My biggest complaint is concerning your Uhaul app. I never could get it to work so I could utilize online payment.
Michael B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christy J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TAMIKA S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Bruce S
|
Overall Experience
Rating:
4.0
They only reason I didn't say excellent is because I feel the slide doors should open anytime you put your code in, not just before 7pm and then after 7 I think they should allow the other slide for for to open at anytime as well
JENNIFER B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy E
|
First Impressions
Rating:
5.0
We had a billing issue with a credit card on file. Aaron Ervin took such good care of me and went above and beyond the call of duty! He needed to make several calls with me and corporate and even followed up. Always pleasant, concerned and took the time to get everything straightend out. Not everyone will do that anymore so he is certainly a very bright spot in your company. Give that man a raise!
AMANDA L
|
Overall Experience
Rating:
1.0
I had the worst experience because my lock was cut off my unit and I was told by the lady who cut it she cut the lock because she thought I had 2 storage units. I told her she could call me before she cut my lock because I was only 3 minutes away. Also I was racially profiled by a customer just because I came in to pay on my storage unit. I expect compensation when I find any missing property because that lady had no right cut my. I will never go to a u-haul store ever again because I could have got in trouble the customer who racially profiled me because I almost snapped
Lisa P
|
Overall Experience
Rating:
5.0
The young lady that helped me did a wonderful job I will be coming back soon
Tracy M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
A'very S
|
Overall Experience
Rating:
5.0
Thank you
Jennifer S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAKAYLA A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Samantha C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GENO G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATHY S
|
First Impressions
Rating:
2.0
Unit size is not true to truck size. Climate control could not have been set as stated because wood furnishings dried, split, and had to be thrown away.
Not to mention rodent droppings and the amount.
Restroom and water fountain has been out of service for a while. A customer asked to used the bathroom inside the store and due to prejudgement, she was denied access. Also U-Haul doesn’t seem to have standards nor acknowledges faults. To U-Haul, the weigh of who’s right, wrong, and U-Haul will do nothing about it is store management discretion.
With little to no needs, U-Haul is above the current competitors but in my case, U-Haul has fallen into the category of the rest.
Felecia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carole C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LaTasha L
|
Online Move In
Rating:
2.0
The lady I talked to on the phone need a RAISE an it (3) over the time was kind an helpful an Good working with people my hat off to the three
John D
|
Overall Experience
Rating:
5.0
I was in dire need of storage and a truck with short notice and limited funds Marilyn took time to handle all my needs including walking facility till unit I needed easily accessible was located.
1000% recommended this facility and Ms Marilyn I'm forever Grateful
lavonne p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natasha R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ezekiel G
|
First Impressions
Rating:
5.0
I had a not so great experience about 2 years ago, but this time it was the best experience I’ve ever had at a storage unit. It was quick, easy, the staff was friendly and knowledgeable. The locks on the doors worked. 10/10 experience.
Aaliyah R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tina P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cordarious S
|
Online Move In
Rating:
5.0
The customer service was great. The owner was very helpful with assisting me with the move out process.
KENITHA G
|
Overall Experience
Rating:
5.0
The employee that assisted me was excellent. Extremely pleased with him.
Michael T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adrain M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MORGAN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurasena R
|
Overall Experience
Rating:
4.0
Because the largest storage that was available to me is on the inside and it doesn't have 24 hour access.
Vicie T
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Andrey S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LaShunda H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mitchell K
|
Overall Experience
Rating:
4.0
Great unit and facility. Only complaint I had was several times autopay did not work and I was charged late fee for payment.
Robert s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
EDWARD C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quaita S
|
Overall Experience
Rating:
5.0
Great job
Herbert B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael B
|
First Impressions
Rating:
4.0
Jimmy was very nice and helpful to help me pick out the size and his associate there showed me how to open and close the door securely. Jimmy was very prompt and honored the 7:30 a.m. time for me to pick it up and they fasten it to the hitch on the back of my truck for me.
Roger B
|
First Impressions
Rating:
5.0
it where good
DERRAN A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa P
|
First Impressions
Rating:
5.0
Awesome Staff
ROSA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daquan W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nancy D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derreka F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kendra D
|
First Impressions
Rating:
5.0
Mr. Jamaal was very helpful and pleasant. I already have recommended someone there. Thank you for everything.
JOYDONNA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BOBBI S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rechell G
|
Overall Experience
Rating:
3.0
I'm waiting on my refund of $45
Tytus K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Darlene S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANEL A
|
Online Move In
Rating:
1.0
Applying for a storage rental is tantamount to applying for a mortgage. Mandatory insurance? Home insurance account number and contact information? No thank you.
Dora C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gennifer s
|
Overall Experience
Rating:
5.0
Niec an friendly
Nancy D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vanessa M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie S
|
Overall Experience
Rating:
4.0
The parking lot is really dark starting at 5 ish in the evening. Being a young female, I don’t feel comfortable going in my storage alone. I don’t feel like it’s safe when it’s so dark. Especially around the entrance into the actual storage units closer to the end of the building.
Brittnie G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Richard c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cedric M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renetta K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alethea W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brittney b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LORRAINE J
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Charles W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Altamese S
|
Overall Experience
Rating:
1.0
I’ve been moved out for about 3 months now
Anthony M
|
Overall Experience
Rating:
3.0
I put my stuff in storage and when I came back to pay the bill, my storage was gone. I don’t know how to receive this, but I have been with U-Haul all my life.
Eric C
|
Overall Experience
Rating:
5.0
Thanks to Jamaal Grooms who has such an amazing customer service attitude got me together within a few seconds EXCEPTIONAL CUSTOMER SERVICE Sir‼️‼️‼️
Bronta M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cheryl S
|
Overall Experience
Rating:
5.0
Each staff I encountered at this location was very nice and helpful. They went above and beyond to help me with anything I needed and answered any questions that I had. I would definitely recommend this location to anyone.
Canasia T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyjuana S
|
First Impressions
Rating:
5.0
The staff wasn’t really friendly just basically getting you in and out
Brittnie G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
theresa w
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sarah M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carey w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Azhane P
|
Overall Experience
Rating:
5.0
Manager was a very good Man appreciate your service Thank You ---
steven m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willie W
|
First Impressions
Rating:
2.0
No mailed information that rates changed. When I received called from uhaul to come in to make a payment. I explained I will be in Friday and the young lady stated I will notate the account. I asked the staff member to explain the rate change the young lady couldn’t explained instead she gave me attitude. She stated, I don’t know and you should have received something in the mail! I explained, I didn’t ! She said you still coming Friday? After agreeing to Friday payment. The young lady thought she ended the call with me. I over head her discussing that I’m questioning her about a rate change and she doesn’t have to tell me ( profanity) . She also stated I don’t pay on time anyway. She discussed that I was wrong about storage 01620 due date being changed due to employee placed my storage as though I moved out so manager started my storage over only charging me insurance and didn’t change due date to original date becasue I didn’t have paperwork for proof of open date. Paid account out to make arrangements to relocate my items.
Jessica W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tyesha S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ernestine D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
retrina k
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Eugenia B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Toccara T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vinnia T
|
First Impressions
Rating:
5.0
Brandon and Aaron were excellent as always
Richard c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Azhane P
|
Online Move In
Rating:
4.0
Very nice customer service. I rented a storage room for 1 year never had a problem. Friendly staff always clean and quiet. Thank you!!
VERONICA H
|
Overall Experience
Rating:
5.0
I loved this U-Haul facility and I will definitely be back for any storage or U-Haul needs .Keep doing what you guys are doing .
Kymesha C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
katie s
|
Overall Experience
Rating:
2.0
I had issues with the online app & paying my monthly fee and I was never assisted just only told a new price
Marquel H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Win J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra M
|
Overall Experience
Rating:
1.0
Stolen my tv
kivondria b
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jalen J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gbemisola A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
eric j
|
Overall Experience
Rating:
5.0
Everything went well and I will be returning in the upcoming years
Carla S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Serena S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laquesha S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEISHA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dale H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trishawn B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
regina e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERROLL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUSSELL G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bruce m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chimeka W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Altamese S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Lori N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD C
|
First Impressions
Rating:
5.0
Reasonable price and friendly professional staff
APRIL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AURELIA H
|
Overall Experience
Rating:
5.0
N/A
KEOSHA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chelsylee l
|
First Impressions
Rating:
5.0
Service was amazing. Your staff is very friendly and well informed. They gave me peace of mind concerning my storage needs, so I could focus on other things. Moving is not fun and can be very difficult, but Uhaul made it simple. Thank you
david d
|
First Impressions
Rating:
4.0
The parking lot needs maintenance.
CHERLY S
|
Overall Experience
Rating:
2.0
The staff was not friendly at all. Dee (I think that was his name) seemed very unconcerned about anything.
Regina L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tonie d
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
CIERA M
|
Overall Experience
Rating:
5.0
Would be helpful if the website mentioned when booking that you need to buy a U-Haul lock for self-storage. That was a slight surprise extra cost (but not a huge deal).
katie s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria R
|
Overall Experience
Rating:
5.0
The guys at Uhaul are the best. Dont take my word go rent and find out for yourself......
YOLANDA T
|
Overall Experience
Rating:
1.0
I had a storage unit and I fell behind I talked to the manager Brandon and he extended it for 1 months when I call to explain what happened the employee in February told me my items would be sold so I did not worry about it because at that time it was little over two hundred dollars. Two months later I got a notice from until about payments on the unit. I answer all emails gave them my new address and phone number two different times. I called the unit and requested to talk to Brandon and I got no results. I was transferred to a place in the company when the phone is busy and left msg. The gentleman I talk to said I could not make double payment to catch up. I am a disabled vet that cannot afford that much and now I think they gave me the runaround until the bill got high as it is.i have moved 50 or more with uhaul and did not have problems but I guess it went to the wrong site and got cheated. I tried to catch up but no one would answer or get back with me. Thank you for hearing me out.
NATHAN B
|
Overall Experience
Rating:
5.0
Excellent customer service, helpful, patient, and kind
D. Love
Edana L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daquan W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willie B
|
First Impressions
Rating:
1.0
Aaron was excellent, best customer service ever
. He was so attentive and knowledgeable. He was very polite and helpful. He is the epitome of what great customer service should be. I don't know the other young man's name that was working but he was great as well. We had a box of trash that needed to be discarded but the dumpster was on the back so he told my husband just leave the box at the door he would make sure it was discarded. We are older people and that ment a lot to us.
MAILYN B
|
Overall Experience
Rating:
5.0
The worker was very helpful doing the process of get the storage and rental truck. I appreciate his kindness and being respectful, it goes a long way for repeat business.
Thanks
Antonia L
|
Overall Experience
Rating:
5.0
I couldn't move in until the 15th, and I didn't have any problem to update and change my move in date on the Internet. I love how it's very user friendly!
The place also looks great but the storage site was a little bit too warm. I'm not sure what the temperature was, but it's not cool enough.
Tony L
|
First Impressions
Rating:
5.0
Helpful and kind
Anne D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
clifford o
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
KIZZIE G
|
Overall Experience
Rating:
5.0
Brandon and team provided superior service
Richard c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DESTINY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Curtesea D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kotoya D
|
Overall Experience
Rating:
5.0
There's no other place I would rather be than with this U-Haul facility, they're so nice and courteous and always go above and beyond their means to help you....
Deatrice L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krystal P
|
First Impressions
Rating:
1.0
I will never ever use your storage again because my storage was March 28th,2023-April 28th, 2023 and I paid it early because I didn’t exactly when I was moving. So I got my things out the storage on April 1st, 2023. I didn’t use the storage but 3 days after my storage was due. And couldn’t get a refund for the remaining days I wasn’t going to use the storage. I feel like that was a ripoff. A $147.00 going down the drain
angele d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine C
|
Overall Experience
Rating:
5.0
Very satisfied I recommend any & everyone to try this location
JEREMY M
|
First Impressions
Rating:
5.0
I will come back if needed
SHARON J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mattie m
|
Overall Experience
Rating:
5.0
they were great
Myiesha H
|
First Impressions
Rating:
4.0
Parking lot for outside storage needs maintenance. Too many holes.
Customer service and the manager at this site were always helpful and friendly.
JANET M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Xavioua X
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEOSHA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DESTINY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kyia a
|
Overall Experience
Rating:
5.0
good spirited people..thanks for the help
steven m
|
First Impressions
Rating:
5.0
Great facility and great prices in the unit. Thank you all.
THOMAS T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SABRINA W
|
Overall Experience
Rating:
5.0
They were very nice and helpful and didn’t mind us joking with them
Catherine C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
genecy w
|
First Impressions
Rating:
5.0
They were so nice and friendly and they were laughing and talking to us , made us feel so comfortable
Catherine C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daphney G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JASON D
|
Overall Experience
Rating:
5.0
Steven and one other was great. Brandon was not really helpful no return calls. Need better training
DARYL F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamara B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latoya B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROLYN P
|
First Impressions
Rating:
5.0
I had a great experience
tabitha w
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Telisha R
|
First Impressions
Rating:
5.0
They worked with me on getting my belongings when I thought it was lost
Annie T
|
Overall Experience
Rating:
5.0
Everyone at this store displayed excellent customer service skills and was very courteous and professional. Especially the manger, Brandon Hunter, who made a very stressful transition go more smoothly than I could have ever imagined. Please let Brandon and the others at the store know that their hard work and professionalism is much appreciated.
Tawanna L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lewisha O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda l
|
Overall Experience
Rating:
5.0
Awesome staff......
YOLANDA T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susann P
|
Overall Experience
Rating:
1.0
f u c k y a l l
Ayanla B
|
Overall Experience
Rating:
5.0
10/10
Wesley T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sabrina P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole B
|
Overall Experience
Rating:
4.0
Just need to be clean out every move out other than that it’s stra
Jennifer C
|
First Impressions
Rating:
4.0
Difficult lock latch. Hard to get latch in slot to secure with lock. When really busy, which seemed to be most of the time, it was hard to get assistance. Need more trucks for one way.
SHONDRA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
catherine b
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
THOMAS T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lior A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shequieta A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONI F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sankelia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah P
|
Overall Experience
Rating:
5.0
Manager is exceptional.I will definitely be doing more business there in the future
Norman G
|
Overall Experience
Rating:
4.0
- The staff is always helpful and goes the extra mile to make sure the customer gets help no matter the situation.
Robert M
|
First Impressions
Rating:
5.0
Very professional
Samuel B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Have A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Omar V
|
Overall Experience
Rating:
5.0
The staff was very friendly and the manager Brandon was always friendly and helpful
Lakisha B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Patricia A
|
Overall Experience
Rating:
5.0
They was helpful and they assisted me with my service
Wilamay S
|
First Impressions
Rating:
5.0
Top notch storage facility experience. Who would want to use any other storage facility. Well done!
HENRY F
|
Overall Experience
Rating:
4.0
Process was easy and the staff very professional and welcoming
Terrell P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrew T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAKIERA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHENDALE R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheila I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shakwan K
|
First Impressions
Rating:
2.0
My unit was broken into I had to move out a lot of my belongings was missing
Valeria S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamara A
|
Overall Experience
Rating:
4.0
Very clean facility. Staff were friendly and kind.
JANET M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHAWN S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Deletrice G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elijah G
|
First Impressions
Rating:
5.0
The Gentleman Agent Joe was very polite and willing to answer all my questions and was very courteous!
Yvett P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LAKIERA R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MUNECA O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trishawn B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Dana S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHIKEIA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSICA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LADERRICKA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MEIKO C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanequa M
|
Overall Experience
Rating:
2.0
The manager was very unprofessional with a nasty attitude. I would never use this location. My storage unit was the wrong size instead of making the adjustment when I got there they gave me a hard time l. So I ended up having to buy 2 storage units verses one.
santana e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIZZIE G
|
First Impressions
Rating:
3.0
Steve, Aaron, the guy who favors Yung Joc and the manager, were all helpful. I'm a lady and had to load/unload and drive the truck to n from storage all by myself. I felt motivated. Skrong!
Kay F
|
First Impressions
Rating:
5.0
Thanks for great hospitality
LANTA B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
danny b
|
First Impressions
Rating:
5.0
Friendly staff! Will come back if I ever need storage again.
Annette B
|
Overall Experience
Rating:
5.0
I definitely come back
LENORE C
|
First Impressions
Rating:
5.0
Great service, smooth process!
JASMINE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia G
|
Overall Experience
Rating:
5.0
Great customer service and support.
RUDOLPH P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Caitlin W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shunacaneice W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BOBBI S
|
First Impressions
Rating:
3.0
The only reason why you guys did not get a excellent form me. Is because we as customers did not have 24 house to access our unit especially when we the customers have a key card to get in side the facility. And the billing process of the U-Hal is the absolute worst you all did not or do not notify anyone if they have a bill or if the bill is pass due
Phillip H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sharon R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
christoline l
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anjanette J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adrain M
|
First Impressions
Rating:
5.0
GREAT CUSTOMER SERVICE
LASHONDA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakeisha M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakeisha M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brianna Q
|
First Impressions
Rating:
5.0
It was indeed a pleasure doing business with them, it was pleasantly seemless. They were kind, curtious and helpful. Would do business with them again.
Reatha Y
|
Overall Experience
Rating:
3.0
My card was charged twice!! My access code didn't work due to the system being down. These things are the only reason why I gave an average score!!! The service as far as the employees was good.
Beatrice B
|
First Impressions
Rating:
5.0
Great customer service from the whole team!
Ryan C
|
Overall Experience
Rating:
5.0
Excellent Experience thanks for all the help
Naisha J
|
Overall Experience
Rating:
4.0
Got a little concerned about my items, as I saw a roach on the wall, upon leaving.
Tony M
|
Overall Experience
Rating:
5.0
Steven was helpful
And excellent customer service
Jerry A
|
First Impressions
Rating:
5.0
Very friendly and helpful
Anthony M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Hampton H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
christoline l
|
First Impressions
Rating:
2.0
Booked a 10x10x10 unit 2 months in advance from my move. Had a reservation number and when I arrived they told me they had no units available so I would have to go to another location. The location they recommended was closed on that particular day.
The staff was kind to work with me and offer 2 of the 5x10x10 units that they did have available. The problem lies with the booking process when calling uhaul. Don’t allow a reservation for a unit that is not available and does not exist. That causes a lot of headache for the customer and the facilities staff.
Jason G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lesia G
|
First Impressions
Rating:
5.0
The manager Brandon Hunter and staff were extremely helpful and friendly. After 9 hour drive from North Carolina it was a pleasure to come home to friendly professional staff.
Lakisha B
|
First Impressions
Rating:
5.0
It’s was the best storage unit I every rented
larry w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elliot K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMAYA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLETTA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Asia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DWIGHT V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRITNEY H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Walter P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Corliss M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laurine F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMAYA L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jackie R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LYKENDRA H
|
First Impressions
Rating:
2.0
Staff is rude and unhelpful. I left do to staff rudeness
John B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hampton H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ashley M
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful.
Arthur P
|
First Impressions
Rating:
3.0
Don't know how my furniture got messed up in storage
Timeka T
|
Overall Experience
Rating:
5.0
Very friendly
William E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christie P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
REGINALD H
|
First Impressions
Rating:
5.0
I LOVE LOVE LOVE ABSOLUTELY LOVE STEVEN!!!! His customer service is OUT OF THIS WORLD! He will definitely do ANYTHING possible to best convene his customers, this is definitely how you keep customers returning. As long as Steven is a member of the company, I will forever be a part of the U-Haul family!
- Kayla McDowell 💕
Markayla M
|
First Impressions
Rating:
5.0
The guys was very helpful and professional
Leslie t
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kimberly B
|
First Impressions
Rating:
5.0
Suggestion, it would be more convenient if there was longer access hours to the storage units.
Willie D
|
First Impressions
Rating:
4.0
Great manager…always helpful and friendly!!!
Aliki B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bruce t
|
Overall Experience
Rating:
4.0
Good place to storage merchandise
Shirley H
|
First Impressions
Rating:
5.0
This is a good location to store your items. I had no issues and the staff, although usually busy, they try to take care of their customers.
JOHNATHAN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kisha U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rita W
|
First Impressions
Rating:
5.0
Great!
Ananias P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pamela L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shyral M
|
First Impressions
Rating:
5.0
Very friendly and helpful
Sha'Ron S
|
First Impressions
Rating:
4.0
The young lady thst initially helped us never processed our paperwork and it was because we did not get an access card we came back in to discover this major error. Perhaps better training for yiur Nee employees or not leave them without the manager. Joe who was there at night was a dream! Super nice and accommodating! I-Haul redeemed!
AMANDA L
|
First Impressions
Rating:
3.0
Need lower prices and military discount also for retirees and active duty dependents
Mary R
|
Overall Experience
Rating:
4.0
I have to say that the representative Joe Walker Jr. was extremely helpful. I came in at the end of his shift and he still made sure that my need was met beyond satisfactory. I can’t explain how deeply I am thankful for his help. Please convey that to him for me. Thx Uhaul
ANTHONY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra M
|
First Impressions
Rating:
1.0
I reserved a unit on-line. I was unaware that I needed an access code. I was only provided unit number. I had to leave all of my belongings on truck overnight and incur an additional day of truck rental and costs. Currently waiting on facility to open to obtain needed information to move in.
Carol F
|
Online Move In
Rating:
5.0
Everyone there is always nice and helpful
Katrina S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert N
|
Overall Experience
Rating:
5.0
The sales associate was very friendly and professional.
Helen R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LARAE M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHAWN S
|
First Impressions
Rating:
3.0
Good spaces for storage comfy
darnell a
|
Overall Experience
Rating:
5.0
The service was awesome!! The system went down, and Justin still provided great service!
Cameron P
|
First Impressions
Rating:
5.0
There weren’t enough outside storage facilities it was an inconvenience for me to have to walk down the isles with my items I wanted to store besides that everything else is perfect
TODD E
|
First Impressions
Rating:
3.0
I have a complaint. I was told that my 26ft truck can be pulled into the storage on the part that was assigned as I proceed to do so I hit the top part..so why did that happened because they failed to tell me that it's broken & now I can't pull in. This is after I go & ask why was I told to pull in knowing their pull in space is broken. I don't not like being misinformed. The damage was not much because I was backing up slow...But just imagine if I wasn't. Because of this information was very important...so yes im dissatisfied with this particular part of my move..The other part was compensated. This was 1 of my worst moving. From being taken off the reservation list that I made 1 month prior to bring told I can pull up & unload to having a minor accident then get told our pull in is broken....I fell very disappointed
Cyntheia J
|
First Impressions
Rating:
5.0
My overall experience was great! Checking in was very efficient and seamless.
Rose J
|
First Impressions
Rating:
5.0
Steven is absolutely wonderful. i’ve had nothing short of a good experience every time i have to interact with him.
Nyla B
|
First Impressions
Rating:
5.0
The price was better than a competitor so I canceled with the competitor and leased a unit with uhaul.
Theresa P
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Alissa L
|
Overall Experience
Rating:
2.0
I was Locked out My storage room for 3 Months still paid on time Being told The only person that could preform a cut lock only come by every now and then I was told I would receive call backs I was told I would be Giving a Discount for the inconvenience none of that Ever happened this has been the worse experience and on top of that when I Finally Paid a Lock Smith to Get in Some of my Items was wet From Water Getting in Unit and there was Mice Dropping inside the unit I'm very Disappointed in the experience I Had I just removed my items and went to A Different storage facility
Juanita G
|
Overall Experience
Rating:
4.0
Prices to high
Mary R
|
First Impressions
Rating:
5.0
Everyone was nice , they were helpful and friendly
Constance J
|
Overall Experience
Rating:
2.0
Poor experience began on Mobile Hwy which latter created an issue at this location. Same is true with the final truck rent. This location claimed there was no one way rent truck for me as far as Salma only to learn leaving the location and 30 minutes prior to closing there was one on Mobile Hwy. After renting and dropping off, what was informed was learning to not be the end result.
U-Haul nor it’s staff in that error does not seem to keep or honor their word even when after holding the phone extensively to make reservations and constantly hear the call is being recorded, does U-Haul see that Customer satisfaction is priority.
I’m a very unhappy customer due to my experience and as soon as I empty my last two units, I plan to never do business here again via truck and units.
Felecia S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chaya F
|
First Impressions
Rating:
2.0
Lady at the front desk was so rude. I asked her to show me the unit and she refused. She only showed me on the wall but refused to take me to the actual unit. Was not friendly at all. Once I paid for my unit. She didn’t even tell me where my unit was located. I had to constantly drive around to find it on my own. Will never come here again.
ANGELISHA G
|
First Impressions
Rating:
2.0
Did not appreciate being forced to the back of the facility with so many open room MUCH closer to the access doors. And the “Corporate Policy” to make employees do thank is total BS…. That’s why I moved to a different storage facility
John A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trudyo H
|
First Impressions
Rating:
3.0
The customer service was less than satisfactory. Nice facility!
Pamala R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Meyosha P
|
Overall Experience
Rating:
5.0
My storage unit rental was purely temporary. The time was short because of this.
Michael B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassandra H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Meyosha P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hunter M
|
First Impressions
Rating:
5.0
Friendly Staff
ROSA S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kimberly H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ernestine D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
edward w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff J
|
Overall Experience
Rating:
5.0
This facility is air conditioned and has a storage restroom. It also has loading carts and is clean. The parking lot could use some paving but overall this is a great facility.
Bettie C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
wanda u
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARICE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FELECIA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arden K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bryant w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elisheba Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary T
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Carawanada A
|
Overall Experience
Rating:
1.0
The uhual storage facility in south Montgomery AL is very poorly managed! I will not ever recommend to anyone!
Katherine T
|
First Impressions
Rating:
4.0
Blake did a great job
Hampton H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carawanada A
|
First Impressions
Rating:
2.0
Location was abandoned for some time, and Uhaul has only recently moved in. Uhaul facility was soft open, and needed much interior and exterior maintenance. If visiting Facility, show patience and courtesy to Uhaul and employees; they are currently in the process of converting an abandoned facility into a functioning, reliable storage facility. I am confident that the facility will improve over time, but my review was current from early 2021.
Matthew K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARICE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARICE F
|
First Impressions
Rating:
5.0
Very helpful kind and caring staff. Thank You!!!
sherry h
|
First Impressions
Rating:
5.0
This was the best experience that I have ever had before. Ms. JANET SPEER was very professional. She even made some suggestions when renting a storage unit, that I haven't considered. Anyone consider getting a unit, with excellent cordial experience.Go to 2333 EAST SOUTH BLVD. & ASK For the BEST MS. JANET SPEER, & General mgr. They are GREAT