Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These guys were super unprofessional, and negligent. The company should fire these guys and hire a whole new crew. You guys really scrapped the bottom of the barrel with these Guys. I will never go to this location again, not even for a piece of rope.
GREG I.
Rating:
1.0
They charged me for gas when I put the uhaul over where it was. My total was 79.85 and they still cleared $112 out my bank account and charged an $112 for storage unit when reservation said first month free. Then I now see a pending charge of an extra $65 plus on my debit card I will be returning tomorrow. Never will I ever use them again.
Melissa M.
Rating:
4.0
Customer did not leave a comment.
tanesha S.
Rating:
5.0
Customer did not leave a comment.
Robert D.
Rating:
5.0
Customer did not leave a comment.
Charles H.
Rating:
5.0
Customer did not leave a comment.
Margaret G.
Rating:
4.0
Customer did not leave a comment.
LaTonia W.
Rating:
5.0
Customer did not leave a comment.
Fannie L.
Rating:
5.0
Make sure the mirrors don't more when driving. Install a rear view mirror.
Chandra S.
Rating:
5.0
Great service
Cabresha J.
Rating:
5.0
Customer did not leave a comment.
Rita M.
Rating:
4.0
I had a 10' van and tow dolly. I towed a Kia Rio behind the van. The power was adequate, but stability was rather loose. I would like to recommend that UHaul only allow towing be performed with dually chassis vehicles.
Mark M.
Rating:
3.0
Customer did not leave a comment.
Maria E.
Rating:
5.0
Na
lisa D.
Rating:
5.0
Customer did not leave a comment.
Jennifer H.
Rating:
4.0
Customer did not leave a comment.
GRANT C.
Rating:
2.0
The top oh the truck was nasty, making sure the vehicle is up to date on maintenance issues.
Rochelle M.
Rating:
5.0
Customer did not leave a comment.
Marvin T.
Rating:
4.0
Customer did not leave a comment.
Taja-Wana R.
Rating:
1.0
Customer did not leave a comment.
Taangela S.
Rating:
1.0
Your mobile check in sucks can never get the app to work properly I was unable to check my truck in fucking and every time I've gotten a truck it's always the same problem
VINCENT R.
Rating:
5.0
Customer did not leave a comment.
Barbara L.
Rating:
4.0
there was a piece of fries behind the driver's seat
Shijia Z.
Rating:
5.0
Customer did not leave a comment.
Tawanna N.
Rating:
5.0
Customer did not leave a comment.
Deundra M.
Rating:
3.0
Truck was in very poor shape. Check engine light was on. Tried to call store to let them know, no one answered. Truck made very loud noise while accelerating. Wouldn't go above 40 mph. Truck was dirty inside & had bad smell. Thank God roadside assistance is included because I thought I would need it. I've used uhaul several times, by far the worst rental I've had.
Jessica B.
Rating:
5.0
Customer did not leave a comment.
ZECHARIAH E.
Rating:
3.0
Customer did not leave a comment.
scott P.
Rating:
1.0
The service was ABSOLUTELY HORRIBLE, THE LATE FEE IS UNREASONABLE AND GREEDY AND YOUR STAFF IS POORLY TRAINED AND ACT LIKE THEY DON'T GIVE A FUCK
Steven H.
Rating:
5.0
It’s was the best storage unit I every rented
larry w.
|
Overall Experience
Rating:
2.0
When I got my u-haul it was on E ! The stirring wheel was hard to turn…
Kewon G.
Rating:
5.0
Customer did not leave a comment.
Shelby B.
Rating:
4.0
Please try to have dollies.
Kimberly M.
Rating:
5.0
THE ENTIRE PROCESS WAS SMOOTH AND QUICK.
Darlene D.
Rating:
5.0
This location always has availability when we need to rent a truck. Friendly service. Will be back again and again. Highly recommend.
Steven P.
Rating:
5.0
Customer did not leave a comment.
Cheryl B.
Rating:
5.0
Customer did not leave a comment.
Elliot K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMAYA L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myeshia W.
Rating:
5.0
I was late getting there and the associate was kind enough to hold the truck for me. I really appreciated that...
Kelly C.
Rating:
5.0
Customer did not leave a comment.
CARLETTA S.
|
First Impressions
Rating:
5.0
Great customer experience and amazing service!
Paulette H.
Rating:
5.0
Customer did not leave a comment.
Asia S.
|
Overall Experience
Rating:
5.0
The lady up front was so helpful, kind and friendly. They were super busy and she was multi tasking to make sure we all got in and out as quick as possible. She did a great job! We also had to come back to exchange for a bigger truck and it was super easy.
Amber B.
Rating:
3.0
The store did well but I had called for a reservation and provided my credit card info for a one way (15') reservation from the Eastern Bypass store. When I showed up, they did not have and sent me to the other location who only had a 2 way truck available. I had to pay for an extra 90+ miles and fuel. I never gave either store my email address so I know the reservation was taken as I started receiving emails once I picked up the truck. The trip was successful. Just cost more than expected and I had to make additional arrangements to get picked up. Thanks.
don M.
Rating:
4.0
Customer did not leave a comment.
Ashton F.
Rating:
5.0
Customer did not leave a comment.
Reginald M.
Rating:
5.0
Customer did not leave a comment.
Dennis J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa T.
Rating:
5.0
Customer did not leave a comment.
Quayonda E.
Rating:
5.0
Customer did not leave a comment.
DWIGHT V.
|
Overall Experience
Rating:
5.0
Keep up the good work.
Alicia W.
Rating:
5.0
Customer did not leave a comment.
BRITNEY H.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Walter P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Milton T.
Rating:
5.0
Brandon was awesome, great customer service
toni P.
Rating:
5.0
No complaints!!!
Atangala R.
Rating:
5.0
Customer did not leave a comment.
Corliss M.
|
First Impressions
Rating:
1.0
When I went in a customer service guy name Joe was really nasty. He asked did I have a reservation and I said no but I had rented trucks a lot here . He said we have nothing. After walking out I saw lots of vans and walked back in and asked were they available he once again said NO. I walked to my car and made a reservation because there were many available. I got one for 1:30 on 3/12/22. When I got there Steven and I was talking and he said he didn't know why he acted like that with me and apologized for Joe poor customer service. I will never be back at that location again. I was late for work on that day because waiting until 1:30 made me late. I came in there around 11:15. I do hate this because it's two minutes from my home.
Kim C.
Rating:
5.0
Customer did not leave a comment.
Lucius M.
Rating:
5.0
Customer did not leave a comment.
Laurine F.
|
Overall Experience
Rating:
5.0
Manager was great as well as customer service.
Thanks
jimmy B.
Rating:
5.0
Customer did not leave a comment.
Rodney G.
Rating:
5.0
Customer did not leave a comment.
TAMAYA L.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
tunujia N.
Rating:
5.0
Customer did not leave a comment.
Shanya W.
Rating:
4.0
Customer did not leave a comment.
Jackie R.
|
Overall Experience
Rating:
5.0
Just keep doing what you are doing and everyone should be very pleased. Thank you.
Willie H.
Rating:
5.0
Uhaul trucking has always been helpful and professional and curtious
CYNTHIA U.
Rating:
3.0
Check equipment before renting. Trailer door did not operate properly
Stephen S.
Rating:
5.0
Awesome job. Keep up the good work.
Semester G.
Rating:
4.0
Customer did not leave a comment.
LYKENDRA H.
|
First Impressions
Rating:
3.0
Keep equipment repaired & road ready for use.
Elmer C.
Rating:
4.0
Customer did not leave a comment.
Joann T.
Rating:
3.0
The worker was rude
Debra J.
Rating:
4.0
They was nice no problem @ all.
Michelle J.
Rating:
5.0
Customer did not leave a comment.
COREY R.
Rating:
4.0
Customer did not leave a comment.
Paul D.
Rating:
2.0
Staff is rude and unhelpful. I left do to staff rudeness
John B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY G.
Rating:
5.0
Easier way to lock trailer to vehicle.
GERARD E.
Rating:
5.0
Customer did not leave a comment.
CRAIG C.
Rating:
4.0
Customer did not leave a comment.
Jeffrey L.
Rating:
2.0
Service takes too long
CHRISTOPHER H.
Rating:
4.0
Customer did not leave a comment.
Hampton H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ashley M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TOMEKA F.
Rating:
5.0
Customer did not leave a comment.
ERICKA W.
Rating:
5.0
Customer did not leave a comment.
Kynetra P.
Rating:
5.0
Friendly fast service and very well helpful at prices
LEXIE S.
Rating:
5.0
Customer did not leave a comment.
Frances R.
Rating:
5.0
Staff was very friendly and helpful.
Arthur P.
|
First Impressions
Rating:
3.0
Don't know how my furniture got messed up in storage
Timeka T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aromanita D.
Rating:
5.0
Customer did not leave a comment.
Charles W.
Rating:
5.0
Customer did not leave a comment.
LAURA S.
Rating:
5.0
Very friendly
William E.
|
First Impressions
Rating:
4.0
Recommened location today . Liked the setvice .
MICHAEL J.
Rating:
5.0
The 24 hours share pickup takes to long to sign in. It took 22 minutes for me to sign in and cuts in on my rental time!
Then when it's time to return the rental the drop box key is to small for the new models trucks keys to put in the box. The new model trucks/vans keys are big like a box so it won't fit!
Derrick W.
Rating:
5.0
Customer did not leave a comment.
Deetra B.
Rating:
5.0
Customer did not leave a comment.
MARQUEL H.
Rating:
4.0
Customer did not leave a comment.
Christie P.
|
First Impressions
Rating:
5.0
The employees are always polite and respectful.
Michael B.
Rating:
5.0
I always return to this location because customer service is superb!
Charlotte R.
Rating:
1.0
The customer service was horrible.
Tiffany A.
Rating:
5.0
Customer did not leave a comment.
PAUL S.
Rating:
5.0
Steven was very helpful and patient
Teura B.
Rating:
3.0
Customer did not leave a comment.
Audrey D.
Rating:
5.0
Customer did not leave a comment.
Stephanie J.
Rating:
2.0
Tire alignment
Better fuel level indicate
Jaw Gwang L.
Rating:
5.0
Customer did not leave a comment.
REGINALD H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keisha M.
Rating:
4.0
Mr. Walker was very professional during my check out proccess. He even greeted the waiting customers when they came in and assured them that he would be with them shortly after my check out.
Tommie M.
Rating:
5.0
Hire more people like my attendant.
Demetrius P.
Rating:
5.0
My overall experience with them was great a d trouble free nice and smooth transaction
ANNIE T.
Rating:
5.0
Send the texts about uploading D/L scan sooner after making reservation. I had not received them before leaving home to pickup trailer.
WILLIAM C.
Rating:
5.0
Best experience with Uhaul to-date! The staff was very courteous and helpful. The equipment was clean and withstood the stress of a long-distance move. Only two minor issues: Great idea on the extra pads made available in the truck rear, but the location of the pads hanging near the door entrance made it difficult to maneuver some of my furniture while loading. Also, when returning the truck, I could not bypass the Use My Location page during Online check-in. Luckily, the office was open, but I would have loved to have completed the process without the location feature, especially if I needed to check-in after hours. Overall, thank you everyone for great service, a smile, and taking the stress out of my move.
Angela H.
Rating:
3.0
Customer did not leave a comment.
Joy H.
Rating:
5.0
I LOVE LOVE LOVE ABSOLUTELY LOVE STEVEN!!!! His customer service is OUT OF THIS WORLD! He will definitely do ANYTHING possible to best convene his customers, this is definitely how you keep customers returning. As long as Steven is a member of the company, I will forever be a part of the U-Haul family!
- Kayla McDowell 💕
Markayla M.
|
First Impressions
Rating:
5.0
The employees were very nice and helpful.
Anna W.
Rating:
3.0
Customer did not leave a comment.
Marice G.
Rating:
5.0
The guys was very helpful and professional
Leslie t.
|
First Impressions
Rating:
3.0
The Manager was rude with an attitude for no apparent reason as I was renting the van. I got in the van and the windshield was crack. When I return it the guy ask me did I do it! I said NO! Don't y'all supposed to check the vehicle when it's return. He said the customer before me return it after hours and it was to cold to check! You will NOT put that in myBill. When this the way you rented to me. I won't be going back to that location!
Pamela L.
Rating:
4.0
Customer did not leave a comment.
Kimberly B.
|
First Impressions
Rating:
5.0
Suggestion, it would be more convenient if there was longer access hours to the storage units.
Willie D.
|
First Impressions
Rating:
4.0
Great manager…always helpful and friendly!!!
Aliki B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bruce t.
|
Overall Experience
Rating:
4.0
Good place to storage merchandise
Shirley H.
|
First Impressions
Rating:
5.0
This is a good location to store your items. I had no issues and the staff, although usually busy, they try to take care of their customers.
JOHNATHAN J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kisha U.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rita W.
|
First Impressions
Rating:
5.0
Great!
Ananias P.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pamela L.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shyral M.
|
First Impressions
Rating:
5.0
Very friendly and helpful
Sha'Ron S.
|
First Impressions
Rating:
4.0
The young lady thst initially helped us never processed our paperwork and it was because we did not get an access card we came back in to discover this major error. Perhaps better training for yiur Nee employees or not leave them without the manager. Joe who was there at night was a dream! Super nice and accommodating! I-Haul redeemed!
AMANDA L.
|
First Impressions
Rating:
3.0
Need lower prices and military discount also for retirees and active duty dependents
Mary R.
|
Overall Experience
Rating:
4.0
I have to say that the representative Joe Walker Jr. was extremely helpful. I came in at the end of his shift and he still made sure that my need was met beyond satisfactory. I can’t explain how deeply I am thankful for his help. Please convey that to him for me. Thx Uhaul
ANTHONY C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra M.
|
First Impressions
Rating:
1.0
I reserved a unit on-line. I was unaware that I needed an access code. I was only provided unit number. I had to leave all of my belongings on truck overnight and incur an additional day of truck rental and costs. Currently waiting on facility to open to obtain needed information to move in.
Carol F.
|
Online Move In
Rating:
5.0
Everyone there is always nice and helpful
Katrina S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert N.
|
Overall Experience
Rating:
5.0
The sales associate was very friendly and professional.
Helen R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaRae M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHAWN S.
|
First Impressions
Rating:
3.0
Good spaces for storage comfy
darnell a.
|
Overall Experience
Rating:
5.0
The service was awesome!! The system went down, and Justin still provided great service!
Cameron P.
|
First Impressions
Rating:
5.0
There weren’t enough outside storage facilities it was an inconvenience for me to have to walk down the isles with my items I wanted to store besides that everything else is perfect
TODD E.
|
First Impressions
Rating:
3.0
I have a complaint. I was told that my 26ft truck can be pulled into the storage on the part that was assigned as I proceed to do so I hit the top part..so why did that happened because they failed to tell me that it's broken & now I can't pull in. This is after I go & ask why was I told to pull in knowing their pull in space is broken. I don't not like being misinformed. The damage was not much because I was backing up slow...But just imagine if I wasn't. Because of this information was very important...so yes im dissatisfied with this particular part of my move..The other part was compensated. This was 1 of my worst moving. From being taken off the reservation list that I made 1 month prior to bring told I can pull up & unload to having a minor accident then get told our pull in is broken....I fell very disappointed
Cyntheia J.
|
First Impressions
Rating:
5.0
My overall experience was great! Checking in was very efficient and seamless.
Rose J.
|
First Impressions
Rating:
5.0
Steven is absolutely wonderful. i’ve had nothing short of a good experience every time i have to interact with him.
Nyla B.
|
First Impressions
Rating:
5.0
The price was better than a competitor so I canceled with the competitor and leased a unit with uhaul.
Theresa P.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Alissa L.
|
Overall Experience
Rating:
2.0
I was Locked out My storage room for 3 Months still paid on time Being told The only person that could preform a cut lock only come by every now and then I was told I would receive call backs I was told I would be Giving a Discount for the inconvenience none of that Ever happened this has been the worse experience and on top of that when I Finally Paid a Lock Smith to Get in Some of my Items was wet From Water Getting in Unit and there was Mice Dropping inside the unit I'm very Disappointed in the experience I Had I just removed my items and went to A Different storage facility
Juanita G.
|
Overall Experience
Rating:
4.0
Prices to high
Mary R.
|
First Impressions
Rating:
5.0
Everyone was nice , they were helpful and friendly
Constance J.
|
Overall Experience
Rating:
2.0
Poor experience began on Mobile Hwy which latter created an issue at this location. Same is true with the final truck rent. This location claimed there was no one way rent truck for me as far as Salma only to learn leaving the location and 30 minutes prior to closing there was one on Mobile Hwy. After renting and dropping off, what was informed was learning to not be the end result.
U-Haul nor it’s staff in that error does not seem to keep or honor their word even when after holding the phone extensively to make reservations and constantly hear the call is being recorded, does U-Haul see that Customer satisfaction is priority.
I’m a very unhappy customer due to my experience and as soon as I empty my last two units, I plan to never do business here again via truck and units.
Felecia S.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chaya F.
|
First Impressions
Rating:
2.0
Lady at the front desk was so rude. I asked her to show me the unit and she refused. She only showed me on the wall but refused to take me to the actual unit. Was not friendly at all. Once I paid for my unit. She didn’t even tell me where my unit was located. I had to constantly drive around to find it on my own. Will never come here again.
ANGELISHA G.
|
First Impressions
Rating:
2.0
Did not appreciate being forced to the back of the facility with so many open room MUCH closer to the access doors. And the “Corporate Policy” to make employees do thank is total BS…. That’s why I moved to a different storage facility
John A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Trudyo H.
|
First Impressions
Rating:
3.0
The customer service was less than satisfactory. Nice facility!
Pamala R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Meyosha P.
|
Overall Experience
Rating:
5.0
My storage unit rental was purely temporary. The time was short because of this.
Michael B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassandra H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Meyosha P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Hunter M.
|
First Impressions
Rating:
5.0
Friendly Staff
ROSA S.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kimberly H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ernestine D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
edward w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff J.
|
Overall Experience
Rating:
5.0
This facility is air conditioned and has a storage restroom. It also has loading carts and is clean. The parking lot could use some paving but overall this is a great facility.
Bettie C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
wanda u.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARICE F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FELECIA G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arden K B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bryant w.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Elisheba Y.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary T.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Carawanada A.
|
Overall Experience
Rating:
1.0
The uhual storage facility in south Montgomery AL is very poorly managed! I will not ever recommend to anyone!
Katherine T.
|
First Impressions
Rating:
4.0
Blake did a great job
Hampton H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carawanada A.
|
First Impressions
Rating:
2.0
Location was abandoned for some time, and Uhaul has only recently moved in. Uhaul facility was soft open, and needed much interior and exterior maintenance. If visiting Facility, show patience and courtesy to Uhaul and employees; they are currently in the process of converting an abandoned facility into a functioning, reliable storage facility. I am confident that the facility will improve over time, but my review was current from early 2021.
Matthew K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARICE F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARICE F.
|
First Impressions
Rating:
5.0
Very helpful kind and caring staff. Thank You!!!
sherry h.
|
First Impressions
Rating:
5.0
This was the best experience that I have ever had before. Ms. JANET SPEER was very professional. She even made some suggestions when renting a storage unit, that I haven't considered. Anyone consider getting a unit, with excellent cordial experience.Go to 2333 EAST SOUTH BLVD. & ASK For the BEST MS. JANET SPEER, & General mgr. They are GREAT