Customer did not leave a comment.eugene R.
Customer Reviews for U-Haul Moving & Storage of South Ocala
Ocala, FL 34480
(On Hwy 441)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brandon is an exceptional employee. He was very knowledgeable, kind and was able to answer every question and even provide great directions of the area. The person who took my call originally didn't tell me very important information regarding renting the pick up from you but Brandon stepped right up and made me feel at ease with alternate suggestions and great customer service. I will be back just because of Brandon alone. He is an employee I want staffed with me to be completely honest. Thank you Brandon and Uhaul for providing him at a very important time in my life. You have a customer for life!!Erick M.
Never will use again.linda D. | First Impressions
Customer did not leave a comment.Joshua M.
My experience at the Ocala, FL location was excellent. The manager was a big help when the first trailer I hooked up to seem to "buck" when pulling out of the lot. The brakes seemed to need to be adjusted. So he quickly switched trailers for me and got me on my way (all the while with a smile). I wish I could say the same for the U-Haul corporate website. It "sucks" or in technical jargon...it is not at all user-friendly. I found the customer service reps on the phone to be very helpful only after being on hold for a minimum of 15 minutes. U-Haul...fix your website!!!richard W.
Customer did not leave a comment.Stephen b. | Overall Experience
South Pine U-Haul place was excellent I will recommend my friends and family to it it was there in the time of my knees for me I wanted to say thanksLinda D. | Overall Experience
The drop off gentleman was amazing and the helpful person we needed after a very stressful and long day!!! Major kudos and praise to him!!Carrie S.
Great serviceStephen S.
Customer did not leave a comment.DUANE G.
Thank you so much for accommodating me and my dilemma that I had. No one else would have done that for anyone. Thank you so much for everything and being there for meBarbara C.
Customer did not leave a comment.Kelvin S.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.James K.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.Juan N.
Customer did not leave a comment.BRANDON B.
Customer did not leave a comment.Bobbie R.
Customer did not leave a comment.Dennis P.
Customer did not leave a comment.TODD R.
Customer did not leave a comment.Teresa M.
Great experience. Online check-in made everything simple!Charles L.
I had a reservation for a 15 ft truck. When we got to the pick up point at SilverLine Design in Ocala, FL, we were told that we had to go to a different location on S. Pine Ave. in Ocala and that the truck we reserved wasn't available. They gave us a 20ft truck instead. The steering on the truck was so loose and sloppy that my son was the only one able to drive it. Which made for a very long and strenuous trip forhim.Leslie B.
The young man at the counter was wonderful, very friendly and the service was extremely fast. Very happy with this location because of the young man that was thereMichele L.
Attendant was very helpfulROBERT P.
Customer did not leave a comment.John H.
Customer did not leave a comment.Eugene T.
Customer did not leave a comment.Amador H.
Customer did not leave a comment.John E. | First Impressions
Customer did not leave a comment.henry B.
Customer did not leave a comment.Doris W.
Customer did not leave a comment.Doris W.
Everything from start to finish went smoothly with UHaul!Randy C.
Customer did not leave a comment.Fernando S.
Customer did not leave a comment.TODD M.
This store is awful. They never answer the phone, they're rude and they lie! Once I get my u-box emptied I am NEVER using this company(as a whole) ever again.Christina B.
Customer did not leave a comment.STEVEN W.
No comments.ANTHONY M.
Customer did not leave a comment.Angelique C.
Customer did not leave a comment.NIQUE H. | Overall Experience
Get so.eo e to answer the phone!!!Sandra B.
Cameron is outstanding for customer service.Richard J.
Customer did not leave a comment.Matthew Y.
I didn't think about it at the time but we should have done a walk-around when I picked it up. It wasn't until I got to my in-laws house that I noticed the damage to the side of the vehicle. LUCKILY I took photos since the guy at the drop-off location looked at the damage then looked at me like "you want to explain this!" He asked me if the damage was there when I picked it up and I actually had to show him the photos! The truck itself looked like it had just been dropped off. The inside was dirty and at the very least needed a vacuum. I found out from a guy at a red light in Alabama that the drivers side headlight was out! The drivers side visor was drooping then the tab finally broke off completely and was hanging partially in my face. And finally the drive was awful! I chocked it up to that is how trucks ride, but that was one rough ride! The whole truck rattled and shook and hitting any kind of rough road was almost dangerous in that thing. Oh yeah, the front rotors were warped. I found that out on the first steep hill!Robert M.
Customer did not leave a comment.Robert M. | Overall Experience
The employee was asked to help me load my vehicle on the trailer and make sure it was secure. He left as soon as the trailer was attached to the Uhaul and I had to load it without any help.James V.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.ROBERT A.
Pretty annoying I paid for a dozen blankets and only had 4 in the truck. Wish I had my 10 extra dollars backWill B.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.Federico L.
Very helpful and friendlyRandy S.
Customer did not leave a comment.Sheridan W.
Customer did not leave a comment.Tristan K. | First Impressions
Customer did not leave a comment.KRISTA G.
Customer did not leave a comment.Beckylee S.
The driver that dropped off the box was very friendly and professional- I do not remember his name, but I'm sure you have it in your records. Top notch service on drop off and pick up of box.Jeffrey S.
Customer did not leave a comment.RHONDA O.
Great place to store my motorhome.peter f. | Overall Experience
Problem with the GFI receptacle at trailer paring spot 1021Roger M. | First Impressions
Customer did not leave a comment.Randall W. | Overall Experience
Customer did not leave a comment.Lee F.
Customer did not leave a comment.LEE F.
Customer did not leave a comment.David D.
Customer did not leave a comment.richard F.
Customer did not leave a comment.ZEIRA A.
Customer did not leave a comment.Stanley V.
Customer did not leave a comment.Ismael T.
I was pleased. The man who helped me was friendly, prompt, polite and came out to meet me at the truck when I forgot a supply I bought. Very pleased.Chrystine C.
Customer did not leave a comment.Paul V.
This storage place is great for my camper. The employees are very friendly and helpful.they try to help you anyway they can. I grade them with and A experience.Leon D. | Overall Experience
The manager and the other employee were very kind and pleasant. Great customer service.Katherine P.
Made an appointment for 9 am but they do not even open until this time. So they are not really ready at 9am!!Cynthia F.
Customer did not leave a comment.krystal h. | Overall Experience
left standing outside waiting for someone to open the door, in the middle of the day. Very hot and humid, be more considerate of people waiting to rent or return. There were several waiting, if your that busy more than one person should be working.Allen F.
Hire more people.Conner S.
Exterior truck was dirty. Windshield dirty inside and out. Need to do better vehicle cleaningFRANK R.
Appliance dolly was in bad need of repair and we had to wait quite awhile for helpAmie A.
Customer did not leave a comment.Craig B.
Not very personal able just a place to drop off trailerCHARLES M.
Customer did not leave a comment.kelli F.
Customer did not leave a comment.Gregory H. | First Impressions
Brandon at Pine Ave UHaul in Ocala did a great job for us and made our move easier.John C.
Customer did not leave a comment.Howard F.
Customer did not leave a comment.William R.
Customer did not leave a comment.Karen R.
Brandon was fantastic! He was accommodating when we needed to get into our U-Box and personable. Also, very efficient getting us checked out when we moved our RV out to our house. Thank you!karren B.
Customer did not leave a comment.James H.
Only frustration is how tight the storage space is and the ability to back into the spot in correlation to the adjoining building.Robert M. | First Impressions
Great place to rent from!! Quick & Easy!!Richard M.
Customer did not leave a comment.Theodore J. | Online Move In
Customer did not leave a comment.ANDREW S.
Customer did not leave a comment.John G.
Worst experience ever with a rental company. They didn't have the pickup truck I reserved. I had to get a 15' box truck which used way more gas. I had to drive a half hour to this location where the location near me which I rented the trailer from had a 15' box truck, so I wasted time and gas to get to the further location. The drivers door weather stripping was hanging down nearly strangling me every time I got in and out of the vehicle. The engine was a quart low on oil, then the attendant handed me the oil to put in myself. To top it all off they couldn't open the bathroom doors for me to use the facility. I'll never go back to u-haul again!Gregory F.
Jordan handled the drop off and pickup of my UHaul Box Containers. I give him 5 stars - he placed the boxes on my driveway side by side making the unpacking go quite smoothly. In addition to contacting me beforehand that he was 30 mins away - I appreciate how quickly the boxes went from the trailer to my driveway. Great customer service and an excellent option to use 2 box containers vs 1 large pod.Pat S.
Truck was dirty and dented all over. Wiper blades worn out and had a rusty exhaust that rattled often. Poor woman running the office doing everything by herself. The store was very busy. Online renting was perfect as always, all though my 15 foot truck was already rented out to someone and they had to give me a 26 foot monster.ERIC E.
Both the driver Jonathan, who dropped off and picked up our box in Ocala and Sarah at the Walton, KY U-Haul facility where the box was shipped were GREAT! All the other people I talked to, your website, and the people at Moving Help were all worthless and unhelpful. I will NEVER use U-Haul again. I went with U-Haul instead of a pod because you were local, but what a mistake. I will tell everyone I know NOT to use U-Haul. Worst experience ever!!!Sherry H.
Filed complaint including that I never received the furniture dolly(s) and yet still got charged. If this is not resolved will not be a U-Haul customer in the future.Ayman O.
Customer did not leave a comment.Amber P.
Everything was good, the after hours return was easy to follow on the phoneJeff P.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.Jay M.
Customer did not leave a comment.Kevin B.
The truck was clean but y'all might wanna check the breaks. I was breaking off the trust of god. The horn worked better than themAlicia P.
The wait to check in was Bad. Other than that, the experience was great.Michael H.
Knowledge, friendly, and efficient ! Overall great experience.Blake Corwin F.
Customer did not leave a comment.Bruce w. | Overall Experience
Have a sign identifying location for returns.Amy C.
Furniture pads sane as advertising 12 per box container=60Zunilda M.
Short handed but still smiling, that's the U-haul way!Pam B.
Customer did not leave a comment.Pedro R.
Customer did not leave a comment.Michael R. | Overall Experience
Lower the price. It's America not Switzerland.Christopher C.
Have more trailers available for peopleJoseph F.
Put gas in the truck and was still charged for fuel. Advise anyone that rents from this location to take pic of fuel gaugeCECIL R.
Customer did not leave a comment.Jessica T.
Customer did not leave a comment.Elizabeth V.
Customer did not leave a comment.Candon E. | First Impressions
Customer did not leave a comment.TROY W. | Overall Experience
The smoothest transaction. The staff were extremely courteous and professional. The best move ever!MARKEITH B. | First Impressions
Need a little renovations ThanksNorma I. | Overall Experience
Customer did not leave a comment.Mario V. | Overall Experience
my previous trailer rentals and Checking in went fine. The day before my check out. I went into the office and explain to them that I need a trailer to rent and will be leaving their facility the next day. The gentleman working the desk looked up my account, help me with the reservations of the trailer I needed and told me it would be no problem leaving the next day to make sure I have a staff member check the unit to verify it is cleaned out when I am done before I leave. The following day around 3:00 I cleaned out the storage unit and rented a trailer from them. the lady who checked me out told me that I owe for one more month because I should have cleared out the day before. I explained to her I was in the day before and the man at the desk told me it would be no problem she informed me that I owe the money and that there's nothing she can do about it and didn't really care. Then she helped me with finalizing the trailer rental and hooking it up. she must have a death wish or was poorly trained, because she tried to stand between my large truck and the trailer to back me up I asked her not to stand there and she gave me some feedback saying she had had to do it way,this is how she was trained. I told her that if my foot slipped off the brake or I accidentally hit the accelerator it would crush her and I am not backing up with her behind my truck. after further discussion I finally convinced her to move out from behind my truck. Then I had a disconnect her trailer because she didn't give me time to lubricate the ball on my hitch. After everything was hooked up I checked the tire pressure on the trailer tires. They were all low the pressure was below 50 lb on each tire with a rating of 65 lb cold tire pressure. when I brought this to her attention she told me that there was an air station inside their fence and that I can fill it up myself. I understand it's not her job to get the trailers rent ready and then if they're indicated rent ready she would expect them to be. But once a defect is found I would expect her to help fix it. Or rent me a different trailer. Not a good overall experience.Alan M. | Overall Experience
Customer did not leave a comment.michael d. | Overall Experience
Customer did not leave a comment.tammie l. | Overall Experience
The young man that checked us in was greatJEFFREY JOHN R. | First Impressions
Customer did not leave a comment.Charles R. | Overall Experience
Kim was wonderful - exceptionally helpful and went out of her way to accommodate and the location is fairly convenient. Aside from that - the facility is pretty disappointing. We move around quite a bit due to our work and have had storage units at different locations all up and down the coast and the unit we have at this location is without a doubt the worst we've ever had. The inside of the unit is old, run down with graffiti on the walls, the concrete is cracked, the steel girders have completely oxidized and there is actually a "RAT POISON" trap in the unit. I was so disappointed upon opening the door to the unit that had we not been moving for three days I would have left and found somewhere else to go.Curtis K. | First Impressions
Customer did not leave a comment.carol p. | Overall Experience
Customer did not leave a comment.Gary M. | First Impressions
A lot of my items were damage due to rain being in unit from the bottom of door and the ceiling of unitNikki D. | Overall Experience
Customer did not leave a comment.terry s. | Overall Experience
Staff was awesome!!!SILVIA D. | First Impressions
Customer did not leave a comment.michael d. | First Impressions
Customer did not leave a comment.Jack M. | Overall Experience
situation was different but in the end worked out well thanksTIFFNY B. | First Impressions
Customer did not leave a comment.Sylvia P. | Overall Experience
Customer did not leave a comment.albert b. | Overall Experience
Waiting 20 minutes for someone to answer a call is beyond ridiculous! For that reason alone I might choose another storage company if I should need one.barbie t. | Overall Experience
Staff is excellent and very helpful The young girl at the counter was so sweet and maintained a clean environment during this pandemicJamie L. | First Impressions
The employees are great to work with. I would recommend them to anyoneTom S. | Overall Experience
Customer did not leave a comment.WAYNE H. | First Impressions
Extremely helpfulEugene T. | Overall Experience
Customer did not leave a comment.kyle m. | Overall Experience
Customer did not leave a comment.CHARLES D. | First Impressions
Mia Holt was amazing! She was very knowledgeable and helpful. I’m telling all my friends to go see her if they need a uhaul truck!Brandy B. | First Impressions
I only experienced an issue on the date I wanted to close out the unit. For over a hour and a half, no one was available in the office. When I went online to check out, I had to drive 30 minutes back to the unit to take pictures for posting. I wasn’t happy with that issue.Shelia M. | Overall Experience
The information provided indicate 30 amp service to all covered storage, but in fact it is 20 amp service.Roderick Q. | First Impressions
Outstanding customer service friendly willing to help you in anyway really good people to work withRichard W. | Overall Experience
Customer did not leave a comment.Virgil W. | Overall Experience
Customer did not leave a comment.Beatriz A. | Overall Experience
Customer did not leave a comment.wayne m. | Overall Experience
Customer did not leave a comment.leon d. | Overall Experience
$93 seems steep for 10×10 spaceeric s. | Overall Experience
Customer did not leave a comment.Robert H. | Overall Experience
Always felt comfortable leaving my RV at this uhall location. Friendly staff, on site security and very fair pricing for my covered lot. I highly recommend this uhaul location.RONALD S. | Overall Experience
Manager Tracey Pratt, very unprofessional general manager. Will NOT be back here...ashley g. | Overall Experience
I travel a lot. My family and I have used uhaul for over 20 years. This will be the last time I ever use them again!! They have really lost it. Phone answering service sucks!! Among other things that I am so ✅ done. Uhaul please don’t reply to me I don’t want to hear it nor can I improve how you guys do business. NEVER AGAIN NOT EVEN IF MY NEXT MOVE WAS FREE!! Keep it never means NEVER!!William R. | First Impressions
Gate code didn’t workShelia M. | First Impressions
Friendly, efficient, and well located. Thank you for the excellent service provided.Carl C. | Overall Experience
Customer did not leave a comment.Susan T. | Overall Experience
I love this place used them before, however the ceiling are peeling and stuff was dropping on my furniture. Need to fix the ceiling in the storageYvonne H. | Overall Experience
Overall things were very good. Management was professional but difficult to access or get call backs at times. However, when I was able to reach her she was easy to work with. The facilities were clean, but may be in need of some grading due to wash out from heavy rain. Lastly, the bay I rented was supposed to have electricity. The main breakers and/or gfi outlet was often tripped and not working and they put out locked timer boxes (I was told they were only on 3 hours per day). I only needed electricity to keep my RV batteries charged but 3 hours is not enough time. The low voltage alarm was alway ls in my RV so helpfully they can add more time to the timers. Otherwise, fair prices and a good experience. I will definitely rent there again if I have storage needs.JEFF G. | Overall Experience
They were very helpful they explained in detail I had this storage unit order on the mobile app and U-Haul truck in the morning Wayne got it Aon then they were what do you all truck the lady little down there and she said you pay a deposit and I want to return to that afternoon there's a gentleman in there that you can paint on the visor so I was confused that was it thank you very much at bless you and have a good day and your family.jonathan h. | First Impressions
Customer did not leave a comment.GLEN S. | First Impressions
Great place to store an RVDARREN R. | Overall Experience
The manager does not care of the customer service does not return calls even when asked by corporate officeSheila T. | Overall Experience
Very nice people. Clean and secure storage areaDanny S. | First Impressions
Excellent service at Ocala location 5555 pine ave ocala Fl!Stacy H. | First Impressions
All the staff was extremely helpful. We will definitely recommend this location to our friends.norm b. | Overall Experience
Great friendly and helpful staff...thank you!Yves B. | Overall Experience
When the attendant is out on property no one answers the phone, then is past to your operator, is another wait time, this situation happen several timesJUVENAL B. | Overall Experience
We reserved a 28 ft truck but only got a 20, so we had to leave possessions behind. The tow dolly had no tail lights or break lights, Truck had no working dash lights so couldn't travel after dark.norm b. | First Impressions
Ms. Pratt is very knowledgeable in the business and was instrumental in correcting a small problem. I would use them again if I had too.Linda H. | Overall Experience
Tracy was awsomeSylvia P. | First Impressions
Tracy is an excellent manager and staff is great!Lisa C. | Overall Experience
only issue was the week before we needed the RV space i went to the location to reserve a particular spot which was color coded on the map given to me ...but it was not in fact reservedpaul c. | First Impressions
Tracey is a great manager!!!KIMBERLY R. | Overall Experience
Have been renting at this facility for about 3 years and have had several issues. Most recently saying we haven’t paid for parking which we have had sense day one.MELONIE M. | Overall Experience
Facilities are great, no issues, would recommend!curtis m. | Overall Experience
Tray was great. Helpful and friendly. Excellent experience. Thankstony m. | Overall Experience
The Ocala location has been very knowledgeable and took care of my needs, The Gainesville location was very poorJUVENAL B. | First Impressions
Great place easy to find great people there👍🙏🇺🇸william g. | First Impressions
Great service!thomas r. | First Impressions
Tracey is the best. She is always working super hard whenever I am in there. She's juggling things and still manages to keep her cool. Also the gentleman that helped with UBoxes was very helpful.robin m. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!