Customer Reviews for U-Haul Moving & Storage of South Philadelphia East

Rating:

4.0

I really liked the metal u box's better. They seemed more secure. The staff were all pleasantly helpful. I wish they were a little less expensive maybe by 500.00- 1000. Overall I give U Haul U Box experience a 10 across the board. Thank you. Keep up the great work.

Rating:

5.0

Loved the drop off process. Very easy.

Rating:

5.0

The clerk at the counter was extremely helpful at both checkout and check back in the next day.

Rating:

5.0

Nothing

Rating:

5.0

Jordan was super nice and extremely helpful and informative.

Rating:

4.0

The lights were off in certain areas for months now, I had not come to surface for months & the lights all that time were out.. it’s a safety issue & it should have been resolved immediately… I spoke to front desk 2x & lights were still out yesterday smh

Rating:

3.0

Truck had service problems, crew was aware of it. Just a sensor problem. However, I was. Concerned about drivability and the constant beeping.

Rating:

5.0

Was given the only truck that had graffiti on the back of it in the entire lot. But other than that, very good experience

Rating:

5.0

Everything was great but raising price to 1.49 mile is crazy

Rating:

5.0

Rented 2 trucks only received 1 receipt on 1 truck . I will double check my email

Rating:

5.0

Renting the uhaul Ubox has been a great experience. The communication from my first call to the last was outstanding! Even when there was a delay in receiving our box at its destination, the staff was fantastic at communicating with us and apologizing. I will definitely be recommending uhaul uboxes to all of my friends and family needing box services.

Rating:

5.0

Loved this experience

Rating:

5.0

Auto transporter had a defective crank (super hard to crank up or down) bent lounge, ratcheting was rusty and didn't ratchet smoothly,loose nut on tongue, mismatched tires. Happy with the personnel at pickup and drop-off. Overall Happy with u-haul.

Rating:

4.0

Need sign to direct customers to entrance. Very confusing when you pull in lot.

Rating:

5.0

The young man who assisted me was great. The truck was missing a gas cap, and the light inside the back didn’t work, but these issues didn’t significantly affect our move. However, they are worth checking. I didn't notice the problems until we started loading our things into the truck.

Rating:

5.0

General Manager Jordan Derricotte was very personable and helpful, really seemed pleased to try and provide good service. Another person there, an older black guy from Jamaica was also super helpful. I had lost the keys to my container and I asked if they could cut the old one off. And even before I told him I had a replacement lock, he said he could get the lock off and offered another lock I could borrow while I made my three trips from the U-Haul site to a storage facility. Super place. thanks

Rating:

5.0

The employee was accommodating and was creative in getting me the truck that I needed to complete my weekend move

Rating:

5.0

Very friendly!

Rating:

5.0

Attendant was very helpful, appeared happy to be at work

Rating:

2.0

Arrived to no one at the desk. An employee smoking in front of the door which came in and was on the phone and talking me at be same time. He couldn’t do anything he said as he doesn’t do the desk. The women doing the desk was in the back and I heard her yelling to him they had no reservations, despite my protest. Eventually she came up and help after making her breakfast. She got me the vehicle didn’t tell me any details of my rental. Especially the mileage limit which I had no idea I had. Hands me the keys and goes it’s outside, aka it’s along a fenced lined of trucks go find it yourself. Extremely unprofessional the whole time

Rating:

5.0

Staff who understand how Load Share works.

Rating:

5.0

Kudos to mr Jordan Derricotte.!! Very professional and friendly also addressed all my questions and concerns that I had!!! I will recommend this facility very highly to everyone!!! Thanks th Mr Jordan for making it much smoother!!! Thank you.!!

Rating:

5.0

They brought my pod to the house so I was never at the facility. Everything ran exactly on time. I would use this service again and highly recommend it to friends.

Rating:

5.0

Jordan was very nice and helpful

Rating:

5.0

The uhaul signals did not work. They should have been checked before renting.

Rating:

5.0

Everyone there was kind and helpful! Hassle free pickup and drop off, will definitely return to this location!!!

Rating:

5.0

nothing; the staff was courteous and very helpful and the process was very smooth and easy

Rating:

5.0

All staff are helpful. Got me checked in & checked out really fast.

Rating:

5.0

Jordan Derricotte was excellent in every way he interacted with us and helped us after hours! He is exceptional at his job. U-Haul is very fortunate to have him run the place! No where else have I ever seen an employee go so above and beyond! Thank you Jordan

Rating:

4.0

There is a need for more complimentary carts to move your things In or out

Rating:

1.0

i was arrested by Maryland state troopers was accused of stealing trailer when indeed the trailer was hitched to my truck by employee who failed to verify in system even thou he took a photo

Rating:

5.0

It was fast and easy and done in a timely manner. Thanks b/c I had to call for an extension and even that process was quick and simple, great job 👏

Rating:

5.0

Super easy. A pleasant experience

Rating:

5.0

I am blown away by the kindness, courtesy, and respect from every single encounter I have with every single U-haul employee. I have used a few different locations over the past few years in two different states and every single U-haul employee goes above and beyond to take care of me. It makes moving, which can be so stressful, such an easier process.

Rating:

5.0

Smooth and easy transaction. Nice staff and very helpful.

Rating:

5.0

None

Rating:

5.0

The staff at the Oregon Avenue Haul facility in South Philadelphia was first rate. In particular, Jordan Derricotte, the GM at this location was extremely helpful and accommodating .

Rating:

5.0

Staff very friendly!

Rating:

1.0

With mice poop all in my stuff my a lot of my things was damaged and I’m very upset over that

Rating:

5.0

Was very impressed with this facilities, general manager and actually change my storage reservation to his facility after his excellent customer service and willingness to help us get everything done. Would highly recommend this place.

Rating:

1.0

After making a reservation at another location and traveling there only to not have the tow dolly I reserved, I was sent to another location who did have one on their lot. The number on the tow dolly that was on my receipt did not match the dolly that I was given. When I voiced my concern I was told they would change it. Shame on me for believing that. I returned the dolly at the location on my receipt the next day and the gentleman there was having issues with the phone looking device but said that it was figured out and that I was good to go. Again shame on me for believing that because I just received a receipt for $1200, 27 days worth of rental when I only had the tow dolly less than 24 total hours.

Rating:

5.0

Is ok

Rating:

5.0

I honestly had a better experience here than my usual U-Haul. Jordan was super helpful and friendly, he helped us figure out exactly what I needed to do to get my rental and also return it. We were looking for a storage solution and I think we will rent here.

Rating:

5.0

Everything was great.

Rating:

3.0

Local movers were great. Uhaul was less than pleasant

Rating:

1.0

Charge more than they spoke. they charge $22 for gas (4 GL) for just drove 4 miles. This is bad.

Rating:

5.0

I wold come here every

Rating:

3.0

Do better at the one near home depot, that would have been closer to the move, but this one GREAT 👍 JOB

Rating:

5.0

This was the nicest U-haul location I've ever seen. It was clean, had lots of space, and the staff was extremely friendly and helpful.

Rating:

5.0

Good

Rating:

5.0

We really appreciate your staff working with us through some ruff times. We experienced a few months that we weren't able to pay the storage fees, and they worked with until we were caught up with the monthly payments. Thank for everything

Rating:

5.0

Jordan and all his staff are just wonderful people eager to help. There was an issue with my bill and althought he could not fix it right that moment he gave me his personal cell to follow up with him and get it done. He is just the best.

Rating:

5.0

This was my 3rd time using this u-haul location. Your staff was excellent in answering all my questions. Jordan was my representative that processed my rental. He was friendly and did an excellent job. I would definitely recommend this location to everyone.

Rating:

4.0

Everything went well

Rating:

4.0

In the several years that I rented various sizes of storage units at the South Philadelphia East location, I would say that I had the most positive experience among several different storage companies that I've rented from during my time living in Philly. Most of the managers and staff I've interacted with were friendly and always willing to help me with any difficulties I encountered, and my last storage unit in the air-conditioned sixth floor proved optimal for storing and loading/unloading. (One manager even came to the facility when I got locked inside with my car and had to rouse her out of sleep to drive back to the facility and let me out.) And I appreciated very much the clean bathroom (with hung artwork!) right on the floor where my unit was. The only thing I could wish improved would be the possibility for customers to drive their vehicles into the facility after office hours, but I understood that the need to restrict vehicular access to only hours when staff were present was likely maintained for the purpose of security. Overall though, I've had a great experience renting and working with staff from this facility and would recommend it to anyone.

Rating:

5.0

Ashley and Amin were so extremely helpful, friendly, and knowledgeable. Ashley really went above and beyond with customer service and was just so kind. The location was very clean, and the truck was in excellent condition. I 100% recommend this location, especially if Ashley and Amin are there!

Rating:

5.0

Thank you for your service.

Rating:

5.0

A++

Rating:

5.0

Check out person was very cordial as was the person I encountered at check in when I returned the van. My only complaint i couldn't find the switch for the Hazzard Flashers.

Rating:

4.0

I don’t think it’s a temperature controlled facility. I went a few times to try and go through some of my bins in the extreme heat and I could not do it because it was so hot there. I thought it was a temperature controlled facility

Rating:

5.0

Keep doing the good work practices you're already doing.

Rating:

5.0

From pick up to drop off everyone was so helpful and nice. Truck was so clean and easy to drive.

Rating:

5.0

Very reliable...

Rating:

5.0

Jordan was so helpful and accommodating! He made move in so easy.

Rating:

3.0

The elevator passcode system doesn’t work properly

Rating:

2.0

When I arrived in the line to return no one approached me. I found an employee that just told me to leave the truck there. I asked for confirmation of the return. He pointed me to another employee who looked at my paperwork and told me to leave the truck. I asked for a confirmation of return. She said I would get an email shortly. I informed her I did not return the truck through the app. She said it was OK, they would process it in a few minutes. I waited and called hours later. I was told in the next hour. The next day still no confirm. After 3 more calls I finally got a hold of someone who sent an email with the receipt. A painful experience all around with Uhaul.

Rating:

5.0

The staff was courteous and helpful

Rating:

5.0

thanks

Rating:

3.0

None

Rating:

5.0

Only real problems were that the facilities were sometimes understaffed (to emphasize NOT the problem of the staff onsite - just too few) and it was sometimes difficult to get a cart when loading / unloading my unit. There are usually only two normal carts and one mattress cart available.

Rating:

5.0

I am appreciative for the staff. They are well informed on their job and was very helpful.

Rating:

5.0

The customer service employee went above and beyond. We had a bad experience with a storage facility up the street so we came to you to rent and he took care of us immediately and we rented our storage unit from you. He was getting bombarded with rude customers at the same time but he kept it together and was the upmost professional!

Rating:

5.0

The manager and counter staff are just delightful and extremely helpful

Rating:

5.0

Tony at the Oregon Ave. location was very customer oriented and helpful. I was really impressed with his customer service skills. I was somewhat nervous and worried before I arrived at the location. However I was at ease once I spoke with Tony and he explained everything to me. Please thank Tony for me. Fred and Crystal

Rating:

5.0

The staff was unbelievably helpful, super-respectful and welcoming to EVERY SINGLE customer there. They are absolutely awesome.

Rating:

5.0

Very good 👍

Rating:

1.0

Incredibly frustrating experience, absolute shitshow

Rating:

5.0

Everyone was incredibly nice and helpful. We were in two years ago and the vibes now are much more positive this time around. The manager and front desk associate were excellent. I would recommend this U-Haul facility to anyone. Used for long term storage, ubox, and item purchase.

Rating:

5.0

Great customer service!!

Rating:

4.0

A large number of the units have very large support cement support poles in them which cut down on the actual functional space you are renting. Jordan was great in helping us try to find a good solution by walking the floor with us looking at different available spaces.

Rating:

5.0

The staff is the most curtious ever bent iver back wards to get me rolling love this location and storage is perfect clean well lite etc Courtesy service great staff

Rating:

5.0

Jordan was able to assist after hours and the rest of the staff jumped in to trouble shoot my problem when I wasn't going to arrive during office hours

Rating:

5.0

Great employees

Rating:

5.0

Fantastic branch manager, Jordan, who was quick to respond to a slight issue that came up. A very well run Uhaul branch!

Rating:

5.0

5*

Rating:

5.0

Staff was so friendly and kind. I expected a bad experience, as this is the exact kind of activity that is often a tremendous hassle. However, the staff were so warm and welcoming and the move in/check in process was seamless.

Rating:

5.0

We rented for about 6 months and the facility was always clean, accessible, and safe with no problems. There must have been a staffing change halfway through because these last three months Jordan and his team have been awesome! Always so helpful and with loads of good vibes...which is rare so thanks!

Rating:

5.0

I found in this facility the extreme help ever, that we couldn't find in others Uhaul in Philly or near by. The manager was extremely open and helpful, the crew was so amazing..I definitely will choose the same facility is need a storage unit. Thanks from the bottom of my heart!!

Rating:

5.0

Link was amazing and so helpful!

Rating:

3.0

One day the check-in terminals were down. I tried getting in touch with the manager that evening and never heard back. The terminals were down earlier in the day, and the facility didn’t bother keeping someone at the front desk until self-storage hours were over, or even put a sign up letting customers know that they wouldn’t be able to access the storage facility after office hours that day. I had rented a trailer to move things into my unit that day, and ended up having to extend the rental. I am out $50 as a result. I have another unit at this facility, but plan to pull my stuff out and move to a facility with better hours and a more responsive staff.

Rating:

5.0

From the time I walk through the shiny clean glass doors to the time I exited ,it was friendly knowledgeable and downright return again business exprrience. There was a young woman and a young gentleman at the front desk and they couldn't have been any friendly or more helpful the fact that it was pouring buckets out that day and we unloaded the truck it became easier when the gentleman told us we could it was our vehicle inside the garage or the covered doors so we said a little less wet and more dry the storage unit was a good size held all our things overall it was a great experience and I will keep using you hot in the future other than that give it five stars you know people if it ain't broke don't fix it and don't give up on the good thing see you in the future U-Haul you should be called I hall though cuz I only have crippled from home around my stuff the past 60 years

Rating:

3.0

There are 2 elevators and only 1 goes to the 2 nd floor

Rating:

5.0

No complaints. Employee was very helpful and informative.

Rating:

5.0

Alicia, Manager, was outstanding. Multitasking. Working VERY hard with minimal staff. Needs help

Rating:

5.0

Safe and secure ..great place!

Rating:

5.0

The young Lady Alicia was beyond helpful, kind and considerate! I truly appreciate her knowledgeability and efficiency regarding uhaul. I hope you are treasuring that employee! Her kind friendly attitude and smile was infectious. Bravo young lady

Rating:

3.0

The only problem that I had was the fact that I hired movers through this company and they canceled and did not refund me my money but five dollars I paid them 240 something dollars and they refunded me five dollars and now I got to see how to get my money back, and I think that that is so unfair because they are the ones who cancel, and they do not deserve to keep the fee And now I have no money to continue with my life lost out on 200 and something dollars because of people being unfair

Rating:

5.0

I wish the access hours were a little later, but no issues.

Rating:

4.0

N/A

Rating:

1.0

After experiencing a theft at this location I would NEVER recommend U-haul for the future.

Rating:

3.0

The facility was fine though we did have problems with the elevator on the move in date. The woman who rented us the unit and closed us out (name might be Chernia but I am not sure) could use some training in treating customers like they are important instead of an inconvenience.

Rating:

1.0

The price we pay for the smallest unit is ridiculous. There is a huge pillar in the middle of this already tiny unit that takes up space then on top of that extreme excessive mold is all in the unit which makes us sick every time we've had to go in the unit. The fact that they would lease a mold infested unit is bad because that's harmful . Then unexplained fees are charged.

Rating:

4.0

I would recommend cooler temperatures within the storage unit

Rating:

5.0

The staff took excellent care of us! I have never gotten treatment like that from U-Haul!

Rating:

3.0

Everything at the facility was great. But uhaul charged me after offering a free month. That’s been very annoying to deal with.

Rating:

5.0

Very organized, helpful and clean

Rating:

4.0

It would help immensely if I could access my unit after 9pm. Sometimes that is just as fast as I can get there. Also, I could not get a door open so I gave the key to my partner who was outside and opened the lock. When I told the staff about it the next day they said you had to “hit the door hard”. I didn’t think that was the best method of opening the door.

Rating:

4.0

They really saved me in a crazy situation with the free month storage, I don’t know what I would have done without that offer. Alicia and her staff were super friendly and helpful.

Rating:

2.0

Paid for a 10x10 but lost a nice amount of space due to the pillars be in the storage room, talked to customer service about it and was disregarded. Don’t recommend storing items here you will not get what you pay for

Rating:

1.0

Despite having made a reservation, there was no unit available. I’m unclear on why that happened, but the guy said it was happening a lot- which is a giant issue.

Rating:

5.0

The manager was always nice and she was very helpful every time

Rating:

5.0

Mike was very efficient and friendly. He goes above and beyond to provide a great customer service experience. Thank you!

Rating:

5.0

What a difference from the horrid unit I was paying 375 a month for in the Bronx. My expensive carpet was literally eaten by moths there without their insurance covering a penny. Everything about my experience on Oregon Ave was A plus.

Rating:

4.0

Overall, good experience and was able to keep my stuff there for almost 2 years with no issues. This U-haul location is probably the best one in the Philadelphia area.

Rating:

5.0

We got stuck in after hour. Ms Hicks was so understanding and professional. We kept each other laughing. I just have to say, you had to be there. To truly understand.

Rating:

5.0

I love renting from you guys

Rating:

5.0

Staff is wonderful, so helpful and friendly. They made everything easy.

Rating:

1.0

Access code should be listed on app/webpage. Shouldn't have conflicting access times on website (said open until 10 PM but then also said accessible 24 hours a day).

Rating:

5.0

Very kind and helpful staff. Facility feels secure and clean.

Rating:

5.0

Alicia Hicks, was so helpful, friendly and efficient. She did everything possible to make this transition go easy and smoothly . Such an asset to this storage company. Thank you, I will recommend this uhaul company to anyone in need of a storage unit. Thank You! Susan

Rating:

3.0

Overall it got the job done. Lights by my unit did not work which made move-out a little tougher but no big deal. They did however lock my unit and I had to commute from out of state twice to get it resolved because the code was recorded incorrectly. Thought that would have allowed me an extra 11 hours to move my stuff out on the day my bill was due but never received any communication despite voicemails, an email and an office visit. Which left us a bit frustrated. The space is clean and gets the job done but communication is pretty terrible and one elevator always seems to be down.

Rating:

2.0

I had to trader my items to this facility due to two different reasonings.One at the last location one one my units gotten broken into many items of mine were stolen(bose speaker, harmon speaker,pots&pans,alexas,business the list continues.I filed a report with the police and staff.I than transferred my items to the new unit.Prior to me doing that the last unit had Crew members and had water damage to specific units.So a lot of my items were damaged.Nothing was recovered staff gaslite me to believing they were helping me but nothing came from it.Im so happy to finally move my belongings out.I would never use them again.

Rating:

5.0

The manager Alicia was extremely helpful. She saved our move and was the best!

Rating:

5.0

Was a little lost but I didn’t really read directions clearly: it’s hard to catch everything when not on a desktop and on the mobile things don’t load on the screen as clearly as they would on a desktop browser. There was this very friendly lady in the service area that help with explaining to me which way to go and where to use the codes to access unit.

Rating:

1.0

Was not clear that I couldn't get into building/unit after 10 PM. I had my last load on the cart and was already in the building, but it must've just turned 10:00 and the elevator would no longer work. I had a few items sitting outside my unit and my unit was not locked, but there was no way for me to get to it. They do not have stairs in the building, which must be illegal since any building with elevators must also provide stairs in case of fire (contacting the city about that). I had to put the stuff from my last load back into the van, then into my car trunk, then haul it back up to my apartment. While "stuck" in the building after 10 PM, the person I was speaking to on the phone said she sent the location's GM an email asking her to lock my unit for me since I had to go out of town immediately after returning the van that night. I asked to be contacted to verify this happened, but I still don't know if my unit is locked or not since I never heard from anyone. There was broken glass on the first floor and dirt/woodchips on the second floor (where my unit was). Floors are not smooth so it made using the carts more difficult than what it should have been.

Rating:

5.0

The keycard access and storage access hours were really convenient. There were numerous carts available for easy move of my items in and out of the facility. The loading dock was conveniently located and the temperature controlled units were exactly what I needed. The convenience of paying online each month was really helpful. I will be using this facility again.

Rating:

5.0

Regina made the rental process very easy to understand and walked me through the access card usage. She is so nice. I had a U-Haul location within walking distance of my former home, and I chose this one over that one because the service level and organization was so much higher.

Rating:

5.0

Great staff. Very helpful She made things very easy

Rating:

5.0

The staff here ROCKS!!! Always met with courtesy, smiles, helpfulness, and PATIENCE!

Rating:

5.0

The manager was so friendly and professional

Rating:

3.0

I had a unit for a month and moved out the 30th , I told them the same day that I moved out. They informed me that they would move me out . I’m assuming they forgot and it kept trying to bill me then put me in pre-lien.

Rating:

5.0

Gabrielle went above and beyond to help us find something that fit our needs.

Rating:

5.0

Alicia was friendly, professional and very helpful

Rating:

4.0

The manager and staff where very helpful,accommodating,patient and very understanding.Graet customer service, and always available for any questions.

Rating:

5.0

The staff was friendly and extremely responsive to all of my questions and concerns. The facility was clean and well secured. I will use this facility again

Rating:

4.0

I did online check-in and assumed I could have moved in immediately. However, upon my arrival, the storage unit was locked with a padlock so I had to look for staff at the front desk to help me unlock the lock, which was quite inconvenient because if I went after office hour there wouldn't be anyone to assist me. The staff was helpful and timely anyway so I was able to complete my move-in without further hiccups.

Rating:

5.0

Everything was great but... it did take 45 minutes to get checked in because of side conversations and socializing---just cost us some time with the truck. Otherwise, everything was great! Thank you.

Rating:

5.0

I’ve been a customer of U-Haul vehicle and storage locations for many years In Philadelphia and other areas. The Riverview location on Oregon Avenue is, without a doubt, the best U-Haul location I’ve done business with. Gabrielle was phenomenal when checking me into my storage unit, and my van rental experience was quick and efficient. I’ve already recommended this location to friends and family.

Rating:

5.0

Gabriel was very helpful and gave excellent customer service!

Rating:

5.0

Appreciate the security of the facility. Need more parking spots.

Rating:

5.0

Overall, the staff and management have proved top-notch, visit upon visit. Most specific comments of items needing attention are those primarily involving fellow customers and the need for professional services, beyond the staff. Cart availability was an issue. There were numerous times when upon arrival for a segment of my move(s) - there were no carts to use [three storage units filled and vacated within two month period, over numerous segments]. When a truck is rented and a crew is hired and on hand, that complicates and increases the cost and stress of moving significantly. Solution may include more carts (with tracking chip???), especially given the number of units housed at this location; and, reinforcement of the cart honor system through signage at each floor's elevators to take only carts actively in use use (no storage between trips), return carts to cart parking upon each storage departure (not abandoned on unit floor), and programmed panel reminders with each card swipe (check-in, each elevator swipe, check-out). #1 - Storage facility well-lit: All well-lit though designers/architects/electricians would have done well to include some motion-censored level of lighting per unit. #5 - Facility clean and well maintained: Plumber needed for bathroom toilets. Always clogged. Too low flow for 'public' use. 5th FLR, where my units were, has concrete deterioration in patches along the walkway making for sections of gravel path which the carts are hard to roll over. Best to staff and manager - they're great!

Rating:

5.0

Amazing staff and amazing service.

Rating:

5.0

Easy and safe no stress

Rating:

5.0

Excellent staff, well maintained facility. Very organized and excellent security. Thanks so much for the superb customer service! V. Richardson

Rating:

5.0

Very Amazing service

Rating:

5.0

Staff was very helpful! Thank you.

Rating:

1.0

Staff if horrible especially Alicia

Rating:

5.0

The staff was extremely helpful & educated me along the way with tools/ equipment needed to have a smooth move in.

Rating:

2.0

Lock that was purchased online wasn’t available in this store or anywhere nearby. Drive in door to facility was out of service. Carts provided aren’t big enough to transport furniture on. Staff was not helpful whatsoever and took 45 min to check in while I was the only customer there.

Rating:

2.0

There was one person working and he was working very hard He is very kind and accommodating and knowledgeable But he can’t be everywhere at one time. People waited in line for a long time home I am because the computers were down it took us, over an hour and 20 minutes, to get an elevator to open and take us upstairs to our storage space. The card didn’t work and the pin didn’t work and the second pin we were given didn’t work. And we called from the elevator but the one employee was very Busy and could not answer, so we waited at home while we waited and waited and we waited. I’m a little concerned that this will happen every time I get there because it turned what should’ve been 45 minutes into a 2 1/2 hours

Rating:

5.0

The workers here were extremely kinda and helpful.

Rating:

5.0

from my experience on 7/31: eric was very courteous on the telephone and behind the desk once i arrived. eric was professional when a keycard initially malfunctioned - he and the lady there (i forgot her name but her blue uhaul top with the reflecto-tape was drippin'). eric was helpful in showing me where the equipment was, how to operate the keycard, and when he found a unit close to the elevators. 8 e oregon is not my closest uhaul, but i had a feeling it would be the best. tbh the facility exceeded my expectations and eric (along with his co-worker) are fantastic. thank you so much! -alison

Rating:

5.0

Regina was really friendly and very helpful. I appreciate all of the people at this place. They have to deal with some very bougie people.

Rating:

5.0

Great and really easy to navigate.

Rating:

5.0

Learning experience for me but hopefully everything is straightened out in a few days. Treat them well they treat you well

Rating:

5.0

Alicia was extremely helpful and accommodating!!

Rating:

1.0

A day prior to moving out of my storage unit, I spoke with the location’s UHAUL customer representative about an after-hours (post 10:00pm) move ahead of a trip across country. The UHAUL rep assured me that an after-hours move/check-out was possible and, as is standard operating procedure, that the only thing needed to access the facility is my storage keycard. Furthermore, the rep noted that in the event of any issues, UHAUL has a designated after-hours General Manager on duty to assist. Feeling good about the procedures in place, I proceeded with the move, starting the move-out process at 9:40pm. Well, about 1/4 of the way through, as we took the first load downstairs and exited the elevator, access was cut off promptly at 10:00pm - meaning, I could not come back up the elevator to grab the rest of my belongings or at the very least close the wide-open storage unit. To contextualize, I have PAID movers who are carrying my belongings from storage unit to truck outside before heading off for the night to a destination across country. But wait, this should not be problem because according to numerous signs inside the storage building and the customer representative whom I spoke with earlier, there’s an “after-hours” manager on call to resolve any issues! Unfortunately that was not the case. After about a dozen phone calls, several texts, and voicemails left to the said after-hours GM, Alicia Hicks, I and the movers had to give up and, quite literally, leave my storage unit open with personal belongings fully exposed. What’s worse is that I had to hire additional movers to come in the following day to pick up the rest of my belongings. Again, because this was a trip across country, this fiasco caused by AFTER-HOURS GM refusing to answer her phone cost me over $1000 in costs. Not only unprofessional but absolutely unacceptable. As a side note, when we initially entered the storage unit, alarms were blaring yet no security or UHAUL manager was on site. UHAUL is negligent and absolutely careless - needless to say, I will never rent trucks or storage units at UHAUL again.

Rating:

3.0

It’s not good with the columns taking up a lot of space that I’m paying high money for

Rating:

5.0

I received extra-special service from Alicia when unforeseen circumstances made it necessary for me to drop the rental without properly checking in ...and at the wrong location! She took care of everything.

Rating:

5.0

The staff was very helpful and courteous. Would recommend that facility to my family and friends.

Rating:

5.0

Bravo!

Rating:

2.0

I was HUGELY disappointed. I ordered at 10x10x10 room and when I arrived on moving day, instead I received two 10x1x5 units next to each other. I had already paid for movers and was moved out of my apartment so I had no choice given there was no one at the facility to help. I’m so disappointed. I’m looking forward to gathering my things and leaving ASAP.

Rating:

4.0

The facility is pretty clean, The staff is very helpful, only downside i had was that it wasnt open 24/7. The latest they stayed open for me was by 10pm which was disappointing because the rooms arent cheap to rent.

Rating:

5.0

Great customer service. Staff went the extra mile to meet my needs. The manager made herself available if any problems arose. Six out of five stars!!

Rating:

2.0

The facility did not have water in the bathrooms. The toilet did not flush. The bathrooms were filthy. The vehicle was filthy and smelled horribly of cheap cleansing product “ Fabulouso” which does not disinfect. It took your breath away. When you left the vehicle your clothes smelled like it for hours which you needed a shower right away. Lastly upon returning the vehicle there wasn’t anyone in the building to check you out. I waited over 20 minutes for someone to appear.

Rating:

1.0

It said a lock was provided in the unit there was no lock in there. The girl at the front desk was very rude would not use this location again nor recommend to a stranger let alone a friend.

Rating:

5.0

I wish I could remember the name of the woman who helped me at the Oregon Avenue location, because she was so, so helpful and answered all of my questions as a first-time renter of a storage unit. She promptly got me up to my unit, reminded me of all the necessary access information, and was very friendly. I would definitely recommend this location to a friend.

Rating:

4.0

After goin to two different uhauls dealing with very unprofessional staff. It was nice to come to one and be greeted by a friendly face Ms. Regina Hicks went above and beyond to assure that we found the storage unit that I was looking for. Being an elderly person she made sure I was able to get a unit that I did not have to go far for. I really appreciate her patience and professionalism. She is what your other staff should be like.

Rating:

1.0

I wouldn’t recommend this dump to my worst enemy. The staff and the manager are completely incompetent and rude. I’ve been storing for years and never had such a horrible experience. DO NOT deal with these people! They have no idea what good customer service is. What a joke!!!! 🤮

Rating:

3.0

Received an email with a code that would allow me access into building. Code didn't work..when office opened received card so i may swipe in- also didnt work.

Rating:

3.0

There should definitely be later hours for those of us that need it. To pay extra for that is kinda unheard of (to me). It should already be in with the price of the storage unit

Rating:

5.0

you are better than good. Gene

Rating:

5.0

Great business.

Rating:

5.0

None at this time

Rating:

5.0

Alicia Hicks was friendly, courteous knowledgeable and professional

Rating:

5.0

Sometimes I found myself having trouble locating an employee for assistance. That being said Alicia has been VERY helpful. i really enjoy the cleanliness and organization of the location. thank you !!!

Rating:

3.0

I maintained a storage unit for 3 1/2 years. I moved out and two days prior to my move my payment was processed. I asked if I would get a pro rata credit for the 28 days I was told no because I received the first month free when I initiated my storage rental. I feel like the first month free was like a bonus for me renting at U-Haul not a disadvantage. I should of gotten a 28 day credit.

Rating:

5.0

Staff is energetic and smart. A pleasure to deal with.

Rating:

3.0

I never knew I was not going to get my refund back or else I would’ve kept my garage to the 22nd or 21st of October I’ve never received a free month and which I wouldn’t know what I have to do with it because then you’re charging you at the end if it was a free month but I never got a free month nor do I get a military discount I called that double dipping someone pays for a garage and now you run it out to someone else you got double payment for that one unit I would recommend it to no one or to make sure when you check out you stay until your bill is due next

Rating:

5.0

Staff excellent.

Rating:

4.0

Most the employees were incredibly friendly & helpful. There were a couple that almost acted like they didn’t even work there or know anything.

Rating:

5.0

Everyone is very helpful

Rating:

3.0

In general, this location met our storage needs. The location manager, Alicia Hicks, was friendly when I was able to make contact with her, but this was rare. Originally, she extended a monthly discount to us to price match a quote given to us for our size unit by a different Uhaul facility. After a little over a year, that discount was removed by senior mgmt without notification to us. I filed a claim with customer service and Alicia told me that she'd follow-up with senior mgmt to look into whether something could be done. After we (and seemingly Alicia) were given the run-around for almost a month, and after submitting multiple follow-up claims requesting a callback for an update, we eventually decided to take our business elsewhere due to the lack of communication and feeling like it just wasn't worth the hassle. On the day we decided to move out, the garage door at the facility was not working, which prevented us from being able to park close to the elevators and made the move-out process more difficult than it needed to be. Although it seemed like Alicia was doing her best to move the process forward, we would've appreciated better communication from either this location's staff and/or the customer service team that handled the claim intake. Had someone from senior mgmt reached out to us, we would've considered maintaining our storage unit.

Rating:

3.0

The employee I dealt with seemed overworked and frustrated both times I dealt with him. He was polite majority of the time and helpful also. Uhaul needs to give their employees more support according to the size of the facility.

Rating:

5.0

Alicia was very helpful and very patient with not only myself but while I observed how she was dealing with other customers even while she was under a lot of work she still maintained her composure and kept a smile on her face,I was truly impressed

Rating:

4.0

Regina was very professional and informed, she helped make the process easy I also brought the wordlock pad lock for the unit I am renting, this pad lock is awlful, I can not open the lock or reset it, I have emailed the company, but I think Uhaul should stop selling this lock.

Rating:

5.0

Everyone works very hard at this facility.

Rating:

1.0

This unhappy review is for 314-322 N 13th St, Philadelphia, PA. I reserved a unit on May 15 through the website (#808042-00115070). I showed up the day before I planned to move all my stuff into storage and they said there were no units available! That the website was allowing people to make reservations even though they hadn't any available for months? The staff at 13th Street found a unit at 8 E Oregon. Other than that, they were close to useless. Very dismissive, like it's not their problem. Ok, it's not their fault that U-Haul's website is busted, but why did no one call me ahead of time??? Can you imagine showing up with movers and a truck full of stuff, only to find out you have no unit? That's inexcusable.

Rating:

5.0

Alicia Hicks and her team where friendly and very professional. It was a great experience.

Rating:

5.0

I would like to say my experience has been wonderful the two young ladies forgive me I can't remember their names were very helpful answer all my questions. And we're very friendly. And I really did feel like they value be as a customer. I wish I had known of this place last year when I was looking for a storage company that is one reason I'm leaving where I'm at now they do not value their customers. I look forward to doing business with you guys thanks again.

Rating:

3.0

Every single time I rent a Uhaul it takes half an hour. Every time! Doesn’t matter how much I do in advance online to expedite the process. It’s absolutely ridiculous. The single person at the front desk (one person for all truck rental and storage needs) was very polite and professional.

Rating:

3.0

The staff were very helpful and accommodating, however, the elevator was consistently finicky and we had to switch units several times due to elevator complications.

Rating:

1.0

While the staff member was very nice and professional, the facility was unacceptable. The gate on the loading dock was broken/unavailable. Also my storage unit has a giant column in the middle which hindered me from fitting everything in my unit. When choosing a storage unit, one expects to receive every square inch.

Rating:

5.0

Alicia is very professional and has a relaxed welcoming friendly manner.

Rating:

5.0

I been having problems with the desk from day 1 . I get paid different days so for 1 day late they would lock my doors and it will take then 3 hrs of me standing their waiting for someone to unlock my unit , I explain to then and they just act like they didn’t care ! But I can’t remember the persons name that help me so much i would give him 10 stars ! He understands what happened I just wish everyone was like him ! I would like to let him know he is the best and theirs still people out their that really do care Thank you

Rating:

5.0

Extremely helpful

Rating:

5.0

Great staff you can drive into a dry unloading area very clean and bright..

Rating:

5.0

Everyone is so helpful!!! Alicia Hicks is a awesome manager with great people skills to help your transition go as smooth as possible. Thank you for all of your help!!!

Rating:

5.0

Really liked this storage facility.

Rating:

5.0

Jordan is a complete gem and overall great person and employee. He CARES, is kind, patient and considerate. GIVE HIM A RAISE! Those kinds of people are hard to come by in the world we live in today.

Rating:

2.0

They took forever to find the key they put on my storage unit . I would of been done moving out in less then a hour !! But being as though they couldn’t find the key it too like 2 hours

Rating:

5.0

The staff at this location is exceptional. Thank you to Kelly, Alicia and Jordan for making our year at Uhaul easy and stress free.

Rating:

5.0

I felt like i mattered thru the whole process...

Rating:

5.0

It was very easy to rent our storage unit. The facility is new and very clean. The associate that assisted us was helpful and friendly.

Rating:

5.0

Great value for money, and nice folks to work with.

Rating:

5.0

Our agent was very helpful compared to the lackadaisical performance at the one at Quartermaster plaza 👍

Rating:

3.0

Good customer service

Rating:

5.0

The unit was very clean, and reasonably priced.

Rating:

1.0

The staff sucks. Huge rip off. Terrible service

Rating:

3.0

Need to prorate storage units according to usage

Rating:

5.0

Jordan was very good at helping us and we were pleased with his service. Thank you.

Rating:

3.0

I drove 15 miles and got charged for 4 gallons of gas. When I pointed this oversight out to the rep, she said nothing could be done since the ticket had already been closed. Seems unfair to me.

Rating:

1.0

The worst experience i have ever encountered, manger is the worst ever please don't ever ever use this facility. 🤨🤨🤨🤨🤨

Rating:

1.0

Yesterday we tried to go in and look at the facility space and couldn’t get access to it after paying for it. Today, we loaded our truck, drove over to the space and still can’t get access to it!

Rating:

4.0

Great

Rating:

5.0

Alicia was so helpful and very knowledgeable.

Rating:

5.0

You guys are awesome!

Rating:

5.0

Great service

Rating:

1.0

Terrible service.. Was there for over an hour.. Wrong storage area...TWICE!.. Lack of considertion for the customer.. The incharge Woman was good.. The rest were horrible...

Rating:

5.0

Easy process for moving my stuff into and out of storage.

Rating:

5.0

Jordan made the move in easy!

Rating:

5.0

David was extraordinarily helpful, patient, and even a bit funny! A great member of your team. Eric Hamlin

Rating:

5.0

Thank you U Haul and a great co . To have you in our country prices are great too.

Rating:

5.0

Clean facility and simple process

Rating:

5.0

The staff was incredibly friendly and helpful.

Rating:

5.0

Confusing card entry though

Rating:

5.0

The staff and customer experience at this location exceed all expectations. Not only would I recommend this location, I have already done so several times. Thank you!

Rating:

5.0

A SPECIAL THANK YOU, to GM Tonyetta, @ E. Oregon Ave. Phila., Pa. 19148 for , all of her help.Sad to see her go.

Rating:

2.0

S Cobb Dr Smyrna👌🏾Tamir @ 61 & Lancaster, Tonyetta @ E Oregon ave & Candida @ cust serv Saved the day! After a 14hr drive, storage res was lost.? Got 4 hours behind with unloading & extra mileage😡

Rating:

5.0

Jordan Derricotte did an outstanding job helping me get the right locker and interacting with Toyetta Christy about my future needs for more space. Anthony Seraphin

Rating:

4.0

Well, for Airline Folks such as myself, 7a-7p isn't convenient; we need, at least, access until midnight. Love the cleanliness, friendliness and indoor-iness of the facility!