Customer Reviews for U-Haul Moving & Storage of South Sarasota
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Sarasota
Donna C. on
The express check-in, which you access on your phone, is a waste of time. When you arrive to pick up your vehicle, you have to go through the entire process all over again. Not efficient at all. This location is always understaffed as well.
FAROUK A. on
It was expensive and the employee that it would have been cheaper to return the vehicle back to them The renting operation took very long time and as I was told a malfunctioning of the computer!!!!!
Ken H. on
I use this location often for personal use. I never have to wait more than a few minutes and they're very friendly. Checking back in is fast too. Great service. Thanks!
Richard B. on
N/A
moarty P. on
I always pay cash but couldn’t do it. Dissatisfied.
Joseph C. on
Have rented from this location several times with no problems. This most recent rental was the best experience I've had there. Quick, friendly, courteous. Hope my next rental here is the same. Keep up the great work!
William W. on
This was my second time trying to use U-Haul's TruckShare mobile pickup and it didn't work either time. I've heard from others that it hasn't worked for them either. It's a great idea, but poorly implemented. U-Haul should definitely fix this.
victor B. on
Second time at this busy location. Service prompt and professional. They checked the lights to make sure everything was working for the next renter! And checked inside. Good job
Chris W. on
I used this location twice and each time Chris was very professional and courteous
Tracy O. on
I have rented from this location many times in the past but this particular time nothing seemed right. First time I have ever had a rep. take pictures of my drivers license. First time the credit card reader didn't work and of course the printer didn't work. The young man who took care of the actual transaction was not wearing a name badge nor did he particularly seem interested in making sure all was acceptable with the rental. He did send one of the other young men out to make sure I went over the truck. One of the mirrors on the passenger side of the truck was broke and I didn't see this because the mirror was turned in toward the window and when I returned the truck I mentioned this to the person at the time and he said, "Oh yea, we knew that". Really! No, don't think I will rent from this location again but they did email me a receipt.
Dominick C. on
great location
Dominick C. on
nice convenient location
David D. on
When I went to rerun the trailer the lady inside screamed thru the locked door were closed. No help on who to return the trailer whatsoever the gentlemen inside saw me and blew me off. Couldn’t even open the door and say I am sorry sir we are closed you can use the online app to check your trailer in. Instead they did nothing and treated me like a criminal and obviously didn’t care about their trailer. Lucky I found out about the online app when I googled uhaul.com. People horrible app great!!
ron H. on
Quick service
dennis B. on
Very helpful during the rental process. Easy rental and return
susan M. on
I have been an athlete all my life...however, I fell from the truck twice from the driver seat getting out and i fell off the back and my leg got caught on the hook...it kind of ruined my experience...had to go to the emergency room...the u-haul employees were outstanding and the truck ran well...maybe you should provide small step ladders...it would have been a lifesaver for me. thanks, susan murphy
BARBARA M. on
Customer service was great. The one thing I didn’t like was that there was no parking. I only needed the truck for one hour so I drove myself there. I had to park across the street in a shopping center parking lot and walk across 6 lanes of traffic when I picked up the vehicle and when I dropped it off.
Neil Z. on
Everybody very helpful and nice
Vickie E. on
Very friendly and quick
Young R. on
Andy was a great company representative. She was able to quickly help with my need and made the process so easy
Deborah B. on
The guys in Sarasota were very helpful and very easy drop off process
Tim D. on
Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.
Daniel R. on
Very polite and Friendly With us With respect Thanks again!
Deborah P. on
Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there
carol b. on
We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.
Cynthia M. on
Thank you for being kind and helpful.
Rob E. on
Very professional and friendly staff.
Rob E. on
Very helpful and professional
George A. on
Very good service and the employees were very good
Stacy M. on
I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .
Randal D. on
Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle
denise b. on
I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.
MARLENE V. on
I do not have words to discribe how helpful and Cortez they are. They make my move easy.
MARLENE V. on
Very friendly people. They did every thing to resolve my dificulties . I righ recomend .
gordon c. on
We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.
bill s. on
The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol
Alisha B. on
Very friendly and helpful.
Mark B. on
No comments at this time
John H. on
Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.