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Chris L.Customer Reviews for U-Haul Moving & Storage of South Sarasota
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location ALWAYS does a great job. In and out without any hold ups.
James W.Too many photos required for self return, difficulty uploading them. Truck was fine but a tail light out.
Kelley E.Fire Tom. He was aggressive and very rude, was driving recklessly and made me think I was going to die. Just for renting a uhaul. I have still not heard back from anyone, regarding my complaint. That man was VERY aggressive and shouldn't be operating heavy machinery
Rachel F.Great experience
Stephen H.Quick, Professional and Courteous. Couldn't ask for anything more.
Larry H.They were super friendly and awesome service.
Laura I.Very nice.
Shannon R.Employees were great.
KERRY S.We returned it at 7:24 pm
Gustavo A.I did have to clean the cat/dog hair off of the seats - other than that it was clean. Friendly staff.
Velvet D.Super fast check out!!
Tessa M.Consider a break area for staff. Surfing behind the counter disinterested in work isn't a great look for a business. Otherwise the manager who helped me was ambitious and on point.
John S.The location allowed me to rent a Truck with failing breaks. I still can't believe I avoided an accident.
Jorge M.Everything went smoothly
mike H.Great lady at front desk and ap easy to use!
Cheryl G.Make Shute it drives good before u rent it out the steering was so crazy
TAMMY D.Always friendly customer service.
Debbie W.Put what was ordered on the vehicles. I ordered 2 dollys and furniture pads and received none but was charged for them.
Christian O.Had reservation to pick up at 12 noon. I ended up picking up the unit around 1:30 and returned it at 2:30 the next day. Disappointed that you charged me for the second day.
Mark W.I love going to this location. Everyone is professional and gets me on my way quickly.
Rachel G.Service was amazing
Daniel G.I've dropped off and picked up from this location, and every employee is great. The kids that helped me this time were so nice and made it super easy.
Sarah M.Returned a 26' truck after an out of state move to Sarasota. This was the easiest rental return I've ever done: workers were fast, friendly and helpful. Definitely recommend.
lisa L.Had an issue with the truck and the manager took care of the problem and exceeded my expectations. I will rent from this location exclusively because of her actions. Cheyanne went above what others would normally do. Excellent customer service!
rolo M.Offer a cold drink to celebrate the end of a move.
Edwin H.Excellent job.
Keith S.Great experience overall
Geoffrey A.This location has great customer service
mibett G.Normally rent and return from this location. They are very nice.
Tracy O.Fast check in and unhitch
Kevin H.Counter guy got annoyed that I didn't make a reservation , rude for no reason. The guy who helped me hook the trailer up was cool though.
Dylan H.You have two model trailers that are referred to as 5' wide but the interior dimensions are 9†different. I rented the 5 x 9 previously for a job and when I rented the 5 x 8 the same cargo width wouldn't fit. This caused me to waste the entire rental.
Elbert H.The app didn't work. Had to stand in 40 minute line to find out the app didn't always work Had to go to U-Haul.com to check truck in after hours Customer service at the site was good but they wouldn't have been so busy if people were told the app didn't work up front
Carla H.Visually simplify the inside service desk area.
BILL G.very nice
kenneth D.Great customer service all around. Ended up in hospital for several days delaying equipment return and then was allowed extra days at no cost. Couldn't ask for more! Five stars for customer service dept!
Kim T.Went to pick the trailer up at their university location at 3:30pm to find out the person who had my trailer prior didn't return it and the employee only called him an hour prior to me arriving but still did not call me to let me know he did not have any trailers. I was then sent to bee ridge/ US 41 location where it said they had a 5x8 enclosed but upon arrival at 4:30pm they said they did not have any available and they were not trying to find a solution. So I asked if any of the 5x8 they had were able to be used just for the evening and be back before they reopen in the morning so they looked and found that they did have one that had to be back before 7am. After that I now get the bill making it look like I rented 2 trailers when it was just 1 and still getting this sorted out with Uhaul. Been a nightmare of a time, they need to find a better way to keep inventory of their trailers so they do not send their customers chasing a trailer down.
Jacob J.Staff was accepted and genuine.
ALICE S.Not one thing! Cherokee was friendly and the customer service was impeccable! The whole process was smooth from pick-up to drop-off! Love U-Haul!
Bryan T.I experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.
NICCOLE H. | Overall ExperienceCherokee was tremendously helpful and professional!
Peter K. | First ImpressionsUnderstaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.
Anna A. | Overall ExperienceJohn is wonderful!
NICCOLE H. | Overall ExperienceParking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.
Theodore A. | Overall ExperienceSuperb service. The guys went above and beyond to accommodate us.
Jamie T. | First ImpressionsThe supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.
KARA B. | Online Move InMy customer c service rep was very helpful . His name was John. I appreciate your hard efforts.
Jeanie P. | First ImpressionsThis place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!
mike l. | Overall ExperienceAll was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.
Wendy R. | First ImpressionsRude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.
chuck n. | Overall ExperienceJon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!
mark H. | Overall ExperienceOnly one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit
michelle B. | First ImpressionsTommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!
luis r. | Overall ExperienceStaff was awesome - very much- truly awesome
John S. | Overall ExperienceStaff was AWESOME.
John S. | First ImpressionsAmazing customer service!
Sierra J. | Overall ExperienceThe employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry
Jerry W. | Overall Experience90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...
Luke H. | Overall ExperienceAndrew was great to work with and explained everything about the storage unit
Mark w. | First ImpressionsVery helpful and courteous staff. Thank you!
Autie K. | First ImpressionsOriginally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.
Russell R. | Overall ExperienceThe storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.
John H. | Overall ExperienceStaff was great! Thank you!!
sheri s. | First Impressions:)
Marianna N. | Overall ExperienceA real lifesaver and the staff is super friendly!
Angela C. | First ImpressionsVery professional and friendly staff. Ceiling space in storage unit is very low, but workable.
John H. | First ImpressionsWas very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.
Tim D. | First ImpressionsVery polite and Friendly With us With respect Thanks again!
Daniel R. | Overall ExperienceVery bad bug problem clock roaches crawling all over I am heart broken having to leave my life there
Deborah P. | First ImpressionsWe used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.
carol b. | Overall ExperienceThank you for being kind and helpful.
Cynthia M. | First ImpressionsVery professional and friendly staff.
Rob E. | Overall ExperienceVery helpful and professional
Rob E. | First ImpressionsVery good service and the employees were very good
George A. | ReservationI was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .
Stacy M. | ReservationExcellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle
Randal D. | ReservationI wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.
denise b. | ReservationI do not have words to discribe how helpful and Cortez they are. They make my move easy.
MARLENE V. | ReservationVery friendly people. They did every thing to resolve my dificulties . I righ recomend .
MARLENE V. | ReservationWe called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.
gordon c. | ReservationThe staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol
bill s. | Overall ExperienceVery friendly and helpful.
Alisha B. | ReservationNo comments at this time
Mark B. | Overall ExperienceAccess to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.
John H. | Overall Experience