Customer Reviews for U-Haul Moving & Storage of South Sarasota

8,007 reviews

4861 S Tamiami Trl   Sarasota, FL 34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd)

(941) 921-6605

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(941) 921-6605

4861 S Tamiami Trl
Sarasota, FL 34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service.

Susan B. 
Rating:
4.0

Customer did not leave a comment.

Shawn C. 
Rating:
1.0

I was told that there are no more trucks available and as I go online to rent one they are available. I will be contacting upper management and also my attorney. Thank you

Rod S. 
Rating:
3.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
3.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Iast time I rented a trailer I had both tires go bad lost 3 hours of driving time..check your tires at this one..

William K. 
Rating:
5.0

Great staff !

William G. 
Rating:
3.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Efficient and fast drop off

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Anderson S. 
Rating:
5.0

When I arrived, I was told I was in the wrong location. However, the availability of the truck I wanted was 30 minutes out of the way. So the manager gave me a larger truck at the same rate so I would not have to travel. They were wonderful to work with!

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah J. 
Rating:
5.0

Super fast return!

Slava B. 
Rating:
4.0

Customer did not leave a comment.

keary L. 
Rating:
4.0

Customer did not leave a comment.

Marjorie N. 
Rating:
4.0

Customer did not leave a comment.

hugh J. 
Rating:
5.0

Excellent service and excellent staff. I will always recommend this location

John S. 
Rating:
5.0

This is the best location in the entire county of Sarasota, when it comes to the employees and their customer service they are always friendly and accommodating and get me in and out in a timely, professional manner. These guys all deserve promotions and raises. Seriously!

Chad B. 
Rating:
5.0

The entire process was quick and easy

LINO G. 
Rating:
5.0

Customer did not leave a comment.

Kylie H. 
Rating:
5.0

I've used this location multiple times. It's always been a good experience. I would definitely recommend to others.

Clifford S. 
Rating:
5.0

Cherokee was very helpful and pleasant. After a stressful move from Missouri to Florida, she was helpful in ensuring that our reserved storage unit was available.

Marc M. 
Rating:
4.0

Customer did not leave a comment.

Ivan E. 
Rating:
1.0

Was scheduled to pick the trailer on Sunday and the dealer was not there. No one was working at the facility. Fortunately a Customer service rep on the phone was able to locate the trailer assigned to me, but I had to move the trailer our of its storage location, and hook it up myself. I would of expected a call from the manager of that facility to apologize.

steve M. 
Rating:
3.0

The shop shut down more than 2 1/2 hours early the day we rented the truck. Other than that, we had no problems

Kyle N. 
Rating:
5.0

Customer did not leave a comment.

Juergen L. 
Rating:
3.0

Have the truck in the right place as per the reservation.

Khaled A. 
Rating:
2.0

We had concerns about our reservation that were completely ignored because we were taking a one way trip. The Michael Scott of Uhaul works here

corey C. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
4.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

Very impressive, thank you so much for making our move easier :)

Alexandra W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
3.0

No one to check in truck. Received $26 extra fuel charge. Never use again

David H. 
Rating:
5.0

Customer did not leave a comment.

Lasonja T. 
Rating:
5.0

All friendly and efficient

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Staff is very helpful and polite, and knowledgeable. They have been a pleasure to work with.

jospeh S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Best experience I ever had in my 12 years of using U haul services. Continue to be customer centric and friendly, striving to provide the best positive customer experience with every single transaction. Thank you

Arrey T. 
Rating:
5.0

Customer did not leave a comment.

MARKJ B. 
Rating:
5.0

The gentlemen I dropped the trailer off to was fantastic. I believe the nametag said he was the owner. It was a less then five minute thing and he made it so easy. I'll definitely be back here when I move my stuff from a storage unit to my house.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

Customer did not leave a comment.

Cathy V. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Sandra E. 
Rating:
5.0

I put yes for clean and well maintained but really the back was dirty/dusty. We had boxes and when we set them on the tablecloths at the venue they left dirty marks. The gentleman at the checkout was great!

Francis S. 
Rating:
5.0

Customer did not leave a comment.

Dana K. 
Rating:
5.0

UHaul team was great overrall

John K. 
Rating:
5.0

The GM here is terrific! Class act.

Jody C. 
Rating:
4.0

Customer did not leave a comment.

Russell N. 
Rating:
5.0

Customer did not leave a comment.

Salvatore R. 
Rating:
5.0

I was in the parking lot getting ready to do online check in and an employee came over and told me he could help me inside since it wasn't busy and it would go faster than the online verification. Really appreciate it.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

You need a more accessible location Not enough space

Mark W. 
Rating:
2.0

My dog sat on the passenger seat a left a few dog hairs. I was charged a staggering $25 cleaning fee for this which I would have done myself in 2 minutes if I had been made aware that this would be a problem. I think this was most unfair particularly as i returned the vehicle with a totally full tank of gas not just the seventh-eighths full as required. This alone was 2 or 3 extra gallons cost $15 +/- , This was very mean spirited.

Jim H. 
Rating:
5.0

Keep your employee Bravo Scheiding happy!! He was amazing and very helpful.

Jason P. 
Rating:
4.0

Decent facility

steven R. 
Rating:
5.0

Superlative service from everybody there

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

Rex H. 
Rating:
4.0

Tell me the components of the charges, not just that "a receipt will be emailed to you". The gas tank was full when I returned the vehicle.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Paige H. 
Rating:
5.0

Customer did not leave a comment.

Tonya J. 
Rating:
3.0

The lady at the front desk is really rude, was very rude, rude to me. I am a regular customer, and I can say that in this way she is keeping the customers away from that place.

GUSTAVO S. 
Rating:
5.0

Professional. Easy to use.

Jody C. 
Rating:
4.0

Don't change the pick up location without notifying me. If I had not checked the day before, I would have been dropped off at the wrong place. Not good.

Kenneth C G. 
Rating:
5.0

Outstanding service. This company has it together! Impressed!

roger B. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

The trailer I rented was very filthy on the outside. It was growing mold as well. On the back door there was curse words gouged into the metal! The inside was clean! I was extremely disappointed by renting this trailer!!

Harold S. 
Rating:
4.0

Gentlemen at drop off was professional and friendly

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey A. 
Rating:
5.0

Customer did not leave a comment.

Jack T. 
Rating:
5.0

Staff was great explaining the equipment. Super easy check in and check out. Best location around Sarasota.

William W. 
Rating:
5.0

Customer did not leave a comment.

Tony A. 
Rating:
5.0

Because this seems to be a rather busy location there is a great deal of rental equipment present on the lot most all the time. Unfortunately the lot is not terribly large. So the the parking spots designated for customers arriving to pick up can be very limited and compromised by others hitching up equipment. Some thoughts need to be given to rearranging the lot so that there are available parking spaces not blocked by equipment being hitched up. I had two different employees tell me I couldn't leave my vehicle where it was. My question for them was "and where do you propose I place it?". Besides my wife remained in the vehicle and could move it.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

The only negative was I was told that trailer would be 14.95 and was charged 24.95. The agent was very nice.

David G. 
Rating:
5.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Chuck C. 
Rating:
5.0

The only thing we would have appreciated greatly, would have been to have the windshield clean. It needed a scrub from the love bug splatters. Otherwise the truck was maintained wonderfully!

Tammy L. 
Rating:
5.0

Customer did not leave a comment.

Basil S. 
Rating:
5.0

Great place

DWAYNE B. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

For some reason the mileage was off by over 30 miles. I went right to my apartment and then right to my home. When finish I went right to the location I was asked to drop it off at

Michael M. 
Rating:
5.0

The customer service was excellent. The installation of my Bike rack with a hitch was professionally done on my Lexus and I will suggest UHAUL be the location to get one if anyone ask. Great uhaul location.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Person checking me in was efficient and moved quickly to get me in and out as soon as possible.

Dan F. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Wendy R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cameron H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aubrey P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICCOLE H.  |  First Impressions 
Rating:
5.0

John is wonderful!

NICCOLE H.  |  Overall Experience 
Rating:
4.0

Parking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.

Theodore A.  |  Overall Experience 
Rating:
5.0

Superb service. The guys went above and beyond to accommodate us.

Jamie T.  |  First Impressions 
Rating:
3.0

The supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.

KARA B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aubrey P.  |  First Impressions 
Rating:
5.0

My customer c service rep was very helpful . His name was John. I appreciate your hard efforts.

Jeanie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP T.  |  First Impressions 
Rating:
1.0

This place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!

mike l.  |  Overall Experience 
Rating:
5.0

All was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.

Wendy R.  |  First Impressions 
Rating:
2.0

Rude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.

chuck n.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

michelle B.  |  Overall Experience 
Rating:
5.0

Jon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!

mark H.  |  Overall Experience 
Rating:
2.0

Only one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit

michelle B.  |  First Impressions 
Rating:
5.0

Tommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!

luis r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis r.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MARBIN R.  |  Overall Experience 
Rating:
5.0

Staff was awesome - very much- truly awesome

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  First Impressions 
Rating:
5.0

Staff was AWESOME.

John S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Q.  |  Overall Experience 
Rating:
5.0

Amazing customer service!

Sierra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen P.  |  First Impressions 
Rating:
5.0

The employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry

Jerry W.  |  Overall Experience 
Rating:
2.0

90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...

Luke H.  |  Overall Experience 
Rating:
5.0

Andrew was great to work with and explained everything about the storage unit

Mark w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff. Thank you!

Autie K.  |  First Impressions 
Rating:
3.0

Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.

Russell R.  |  Overall Experience 
Rating:
4.0

The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.

John H.  |  Overall Experience 
Rating:
5.0

Staff was great! Thank you!!

sheri s.  |  First Impressions 
Rating:
5.0

:)

Marianna N.  |  Overall Experience 
Rating:
5.0

A real lifesaver and the staff is super friendly!

Angela C.  |  First Impressions 
Rating:
5.0

Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.

John H.  |  First Impressions 
Rating:
1.0

Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.

Tim D.  |  First Impressions 
Rating:
5.0

Very polite and Friendly With us With respect Thanks again!

Daniel R.  |  Overall Experience 
Rating:
2.0

Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there

Deborah P.  |  First Impressions 
Rating:
5.0

We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.

carol b.  |  Overall Experience 
Rating:
5.0

Thank you for being kind and helpful.

Cynthia M.  |  First Impressions 
Rating:
5.0

Very professional and friendly staff.

Rob E.  |  Overall Experience 
Rating:
5.0

Very helpful and professional

Rob E.  |  First Impressions 
Rating:
5.0

Very good service and the employees were very good

George A.  |  Reservation 
Rating:
2.0

I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .

Stacy M.  |  Reservation 
Rating:
5.0

Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle

Randal D.  |  Reservation 
Rating:
3.0

I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.

denise b.  |  Reservation 
Rating:
5.0

I do not have words to discribe how helpful and Cortez they are. They make my move easy.

MARLENE V.  |  Reservation 
Rating:
5.0

Very friendly people. They did every thing to resolve my dificulties . I righ recomend .

MARLENE V.  |  Reservation 
Rating:
4.0

We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.

gordon c.  |  Reservation 
Rating:
5.0

The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol

bill s.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Alisha B.  |  Reservation 
Rating:
4.0

No comments at this time

Mark B.  |  Overall Experience 
Rating:
4.0

Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.

John H.  |  Overall Experience 
No reviews have been submitted for this location.

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