Customer Reviews for U-Haul Moving & Storage of South Sarasota

Rating:

5.0

Very efficient and courteous.

Rating:

4.0

No complaints to report. Staff were all great.

Rating:

5.0

Staff in Sarasota location were prompt, professional, helpful and friendly.

Rating:

1.0

I rented a truck(9’) for one day($20) and they charged me over $150 for 100 miles-disgusting and never again!!

Rating:

3.0

Pick up was efficient, didn't realize until after I was home there was a damage survey, also trailer was dirty and leaked. Luckily, I had transported two sheets of plywood which was under my mattress so it avoided staining. The trailer was a little dated.

Rating:

5.0

Great service leaving Sarasota, and fantastic customer service at your NJ location the guy was awesome!!

Rating:

5.0

Fella who helped us was a big vibe. Give that man a raise.

Rating:

4.0

Personnel were great and very helpful.

Rating:

4.0

Easy checkout experience.

Rating:

5.0

Everyone is always so nice and professional

Rating:

5.0

I had ordered a 15 footer , with a ramp and when I got there they told me that they only had a 10 footer with no ramp, and because of that my back and my helpers bak is all messd up, And I was not even given a discount .

Rating:

4.0

The unit I rented was supposed to be $19.95 per day but I was charge like $40 plus mileage. That wasn't cool!

Rating:

1.0

Incredibly rude staff. Felt like I was interrupting a private party.

Rating:

5.0

Friendly and made this easy.

Rating:

5.0

have used this location many times I recommend

Rating:

1.0

After renting another truck I tried to explain to the clerk a problem I encountered on my previous rental. The clerk had no interest in hearing my problem and just passed me along to call u-haul's 1-800 phone number. My problem has still never been resolved and I never received a call back as requested!

Rating:

1.0

I tried Truck Share 24/7 ... but won't use it again. The truck was almost empty (below 1/8 tank). The moving equipment I rented was not loaded on the vehicle. I still wound up waiting in line at the counter -- listening to other customers complain -- even though my rental was supposedly '24/7.' And even though I rented a furniture dolly, this location did not have one.

Rating:

5.0

Very friendly and efficient staff, equipment was perfect

Rating:

5.0

Perfect,,

Rating:

5.0

Make sure the trailers are cleaned out before renting them out.

Rating:

3.0

I have been using this location since my arrival in Sarasota 28 years ago. For the first time I will consider going elsewhere. Upon arrival I was cussed out by a young girl working in the returns area because they were very busy and I had the nerve to park in the lane marked 'returns'. She stormed off when I politely asked whether I should come into the counter or would she be getting someone to unhook the trailer. She replied ' whatever....I'm busy;'. I was returning the trailer so I was appalled at the behavior. When I went to the counter to ask the gentleman to help me I relayed what had happened. His response was ' she's very young and they don't know how to behave'. I replied...well I'm an old customer who also happens to be old, and has been using this location for years to move equipment for my employee trainings every other month and I don't deserve to be talked to that way by anyone. He just shrugged his shoulders. You have an employee problem at this location!

Rating:

5.0

Everything went great

Rating:

3.0

I forgot to get the ladies name. (Blonde girl working today) was extremely helpful and polite. Made the whole process easy. Would be back due to her customer service

Rating:

5.0

Rear sliding door track was bent, which made it harder to lift up the door. When I returned truck they hit the slide track a few times with a hammer and that fixed it . Great people at the Sarasota store.

Rating:

2.0

Recommend to recommend equipment during business hours to close the bill in person. I was charged for fuel charge even if I returned the truck with the same amount of fuel as provided.

Rating:

5.0

Very helpful.

Rating:

3.0

Returned trailer they were to busy to check it that it was returned . They stated leave it . Which I did 3/23/2025 at there location .they said they would send confirmation which they never did - car transport trailer.

Rating:

5.0

Everything is fine.

Rating:

4.0

Very small location, hard to maneuver in the small space. Friendly staff, need to check trucks a little closer, bad mirror on passenger side, had to adjust all the time!!

Rating:

3.0

37 email too many

Rating:

5.0

Everything went well with the reservation, insurance. Very personable, and concise

Rating:

3.0

I would have rated higher but the computers were down and it took over 2 hours to get the equipment. I was on a very tight time line and this was a serious issue. I understand it was not specific to this location so I am saying average; however, I would have rated higher if not for the outage.

Rating:

5.0

No improvements needed. The staff is fantastic. They're very welcoming and professional, and able to resolve any issues quickly, which is such a pleasant change of pace from what seems to be normal these days.

Rating:

5.0

BTW!!! my move-out date was Thursday, 3/13!!

Rating:

5.0

We are grateful for easy access and good service as we rent the truck every year to carry supplies for an annual retreat. Your location has always accommodated us well. Blessings!

Rating:

3.0

The man who took my credit card for payment and printed my contract should have told us that BEFORE you leave w/ truck & auto hauler that you need to take photos of odometer, license plates & both truck/auto hauler. This was a terrible oversight. I received a text hrs after my son departed Sarasota w rental truck telling me about this. Every customer NEEDS to be fully informed orally about these steps to do before leaving rental location. Plus the truck I rented had no AC. About 2 hours into trip my son discovered AC did NOT work, temp was high 80s. He had was too far from Sarasota & he did not want to unpack/repack again. Every feature of rental equipment should be working before customers get equipment. This was 2nd major error for this location. I called rental location in afternoon & reported AC not working plus about UHaul text regarding taking photos before we left rental location & lady I spoke was rude, said no manager available & that "this was night crew". UHaul should inform customers if there is rain & you are using cardboard boxes that they can get soaked when customer makes a reservation. We had 4 boxes that were totally soaked on bottom w contents wet.

Rating:

1.0

I made sure the fuel tank was 1/4 of a tank as requested and I see on the receipt that it was then documented as 1/8 of a tank by an employee and so I was charged over 31 dollars.

Rating:

5.0

Sent out with a truck that had a check engine light on and a gas cap error message on the console. No notification of the initial pickup text. Truck would not start for 5 minutes at 2 locations. Almost needed a tow to the drop-off location.

Rating:

5.0

Great service and overall experience. Thank you.

Rating:

1.0

This place absolutely sucks. Rented a pickup truck for 4 hours. after we do everything he tells me i need to put a “major credit card” down. so whatever i do. he tells me when i come back i can pay on my debit card and not use the credit card. but when i come back i hand the worker the keys by the door and stand in line. then they tell me they already charged my credit card. this is absolutely ridiculous. i will not be coming back.

Rating:

5.0

Very helpful and professional staff. Equipment in excellent condition. Easy pickup and drop-off.

Rating:

5.0

The customer service was excellent. I had trouble with the light wiring on my vehicle and the 2 technicians figured it out fixed it and put us on our way. All staff were professional and courteous. Dropping off the trailer was quick and simple.

Rating:

1.0

RENTED A TRUCK FOR 24 HOURS. WEBSITE LISTED HOURS OF OPERATION 7AM-7PM. ARRIVE BEFORE 7PM TO PICK UP TRUCK. DELIVERED TRUCK THE FOLLOWING DAY BEFORE 7PM AND WAS TOLD TRUCK NEEDED TO BE BACK BY 645PM. THE SECOND CLERK ON DUTY SAID HE WOULD TAKE CARE OF THE TIME FOR ME SO I DON'T GET CHARGE FOR A SECOND DAY. THE FOLLOWING DAY I RECEIVED A BILL FOR A 2 DAY CHARGE!

Rating:

5.0

Nothing. Give the people a raise. They were all great

Rating:

5.0

Fabulaos

Rating:

5.0

STAFF KNOWS THERE JOB-THERE ON IT-BACK UP AND TGHEY HAVE EVERYTHING FOR SALE-MATTRESS COVERS, ECT...ECT.. THEY ARE PROFESSINALS AND IT SHOWS!! ALL I CAN SAY IS THATNYOU!!! THANK YOU!!! IT'S NICE DEALING WITH PROFESSINALS!!

Rating:

5.0

Long time customer here. Never disappointed.

Rating:

5.0

I hauled a car from DeLand FL to Sarasota FL on a 2 axel AT (all tires) trailer. Easy pick up, easy to use, easy drop off.... accept backing the trailer into the tight parking lot space. U-haul locations should have a powered trailer dolly....to prevent issues and renters stress.

Rating:

5.0

everything went good.

Rating:

5.0

Nice people working at this location!

Rating:

5.0

Very easy to work with. Thank you

Rating:

3.0

Conduct a thorough safety check of trucks going on long distance, one-way trips. Items from a previous driver were left in the glove compartment, windshield wipers were ineffective, and tire pressure was unbalanced.

Rating:

5.0

Great customer service from pick up to drop off. Equipment always in great working condition.

Rating:

5.0

I rented the larger hand truck and it was not available; apparently a person can reserve even if the store doesn't have one. Especially in today's electronic age, this is unbelievable.

Rating:

5.0

Great service

Rating:

1.0

Took 20 minutes to get my van because there was only one person working the computer and doing all the leg work

Rating:

5.0

Windshield and mirrors needed cleaned

Rating:

5.0

Very friendly

Rating:

5.0

Rental pick up process was smooth. Friendly employees who went the extra step to make sure my car was secured to tow to GA.

Rating:

5.0

Great experience!

Rating:

1.0

Mobile/app experience is awful. Woman working there evening of 2/16 extremely rude and sarcastic. The truck works is the only positive thing to say about this place. They're lucky there's no real competition.

Rating:

5.0

Alicia, the manager, is the best!!!!

Rating:

1.0

The code did not work and we ended up having to wait until the next day to come back. Ended up paying more for mover help because of wait time. Ended up canceling the unit. Love U-Haul truck rental though! Very convenient and affordable!

Rating:

5.0

i will always choose uhaul they were helpful, super pleased and professional!

Rating:

5.0

Very helpful and nice

Rating:

2.0

Isles were always blocked and difficult to get to. Hallways not clean always debris of some sort in them I had even taken a broom and dust pan and swept down the hallway around my unit several times it was filthy. Then we were not alerted when the climate control was off and our storage was compromised so basically we were paying for a non climate storage and found out from another source when I called and went into the unit and asked it was true and the manager says they had been working on it. Weeks went by no climate control, yes I wasn’t told no call no email nothing! But when my bill is due no problems sending reminder and email and text? I am very disappointed as I have used UHaul storage in other states this issue never happened I had expected the same clean service Uhaul had offered and we received before this was the absolute worst. The manager very arrogant doesn’t seem to care at this facility and I understand good reliable help is difficult to obtain but please don’t take it out on your customers whom keep your business going.

Rating:

3.0

Priced too high

Rating:

5.0

Todo fue excelente, Alicia fue muy amable.gracias

Rating:

5.0

We couldn't have been better very nice people behind the counter

Rating:

5.0

Alicia was a great point of contact and professional at all times. She was very helpful and knowledgeable throughout our stay.

Rating:

1.0

Poor customer service on site.

Rating:

3.0

They canceled us before we got there. Had to insure online that we did not cancel.

Rating:

3.0

The promotion rate offered with the truck rental was not provided by the rental facility. The advertisement to gain my business was false

Rating:

5.0

Arrived at drop off and immediately was greeted by a very friendly, helpful staff member - Cherokee. She was efficient with the U-Haul rental return as well as the storage rental process. Great experience all around.

Rating:

5.0

Cherokee was very helpful. Thank you.

Rating:

1.0

I experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.

Rating:

5.0

Cherokee was tremendously helpful and professional!

Rating:

3.0

Understaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.

Rating:

5.0

John is wonderful!

Rating:

4.0

Parking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.

Rating:

5.0

Superb service. The guys went above and beyond to accommodate us.

Rating:

3.0

The supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.

Rating:

5.0

My customer c service rep was very helpful . His name was John. I appreciate your hard efforts.

Rating:

1.0

This place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!

Rating:

5.0

All was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.

Rating:

2.0

Rude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.

Rating:

5.0

Jon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!

Rating:

2.0

Only one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit

Rating:

5.0

Tommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!

Rating:

5.0

Staff was awesome - very much- truly awesome

Rating:

5.0

Staff was AWESOME.

Rating:

5.0

Amazing customer service!

Rating:

5.0

The employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry

Rating:

2.0

90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...

Rating:

5.0

Andrew was great to work with and explained everything about the storage unit

Rating:

5.0

Very helpful and courteous staff. Thank you!

Rating:

3.0

Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.

Rating:

4.0

The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.

Rating:

5.0

Staff was great! Thank you!!

Rating:

5.0

:)

Rating:

5.0

A real lifesaver and the staff is super friendly!

Rating:

5.0

Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.

Rating:

1.0

Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.

Rating:

5.0

Very polite and Friendly With us With respect Thanks again!

Rating:

2.0

Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there

Rating:

5.0

We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.

Rating:

5.0

Thank you for being kind and helpful.

Rating:

5.0

Very professional and friendly staff.

Rating:

5.0

Very helpful and professional

Rating:

5.0

Very good service and the employees were very good

Rating:

2.0

I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .

Rating:

5.0

Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle

Rating:

3.0

I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.

Rating:

5.0

I do not have words to discribe how helpful and Cortez they are. They make my move easy.

Rating:

5.0

Very friendly people. They did every thing to resolve my dificulties . I righ recomend .

Rating:

4.0

We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.

Rating:

5.0

The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol

Rating:

5.0

Very friendly and helpful.

Rating:

4.0

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