Customer Reviews for U-Haul Moving & Storage of South Sarasota

Rating:

3.0

Overall things went smoothly, just some small items discussed that were actually covered in contract. When we picked the vehicle up we were told we could potentially be reimbursed for any unused mileage, unused days, or extra gas in the tank (we left 7/8th when only 1/2 was required - roughly $30-$40). Again, small item but it would be nice if these items were credited towards the storage.

Rating:

4.0

Have a good stock of blankets on had so customers don’t have to go to another location to get the number requested.

Rating:

5.0

have used this location numerous times for both pick up/turn in equipmemt. always good customer service...... this is my preferred location by far

Rating:

2.0

Kelsi made a mistake and entered 6 hours rental instead of 24. they dont let you see the contract until after you sign for the payment on a small screen which does not indicate any terms. then they print out and go over it reading out loud the main terms. Kelsi did not read the length of rental. she then folded it and gave it to me. length of rental is a fundamental term and should be showing on the screen above where they want you to sign, alond with the date and type of equipment. you basically sign just for the credit card amount you authorize, and they then they cut and paste your signature to the contract you never get to see and to any additional charges they later want to add.

Rating:

5.0

It went well. In and out in just a few minutes

Rating:

5.0

Great service, Nice people. They installed a new trailer hitch and wired to meet my requirement and did it in time frame that they said they would.

Rating:

5.0

Very friendly

Rating:

2.0

Years ago, we used this location, so we went back to it for this need. Wow has customer respect and service slid downhill from then. I don't know if these were newer owners or employees, but the blonde muscle guy and the woman were not friendly at all. Drastically different from the wonderful experiences we had in the past. I would not recommend anyone to go to this location.

Rating:

5.0

everyone at the store was very nice and helpful

Rating:

5.0

I have returned equipment here before, that is why I came back here. Employees are all great and very helpful.

Rating:

1.0

Hire more employees. We arrived prior to the opening time on Sunday. There was a line of about 10 people in front of us. Only one person working inside and outside! Guy said a second employee was late for work, and it took us probably an hour to get our trailer. Never seen anything like it before

Rating:

5.0

I had a great experience during both pickup and delivery. The equipment worked perfectly and everyone I interacted with was both friendly and knowledgeable. +A experience.

Rating:

5.0

Great employees at this place! I’ve been using them for many many years.

Rating:

5.0

Continue being respectful and attend to the needs of your customer, thanks guys for a job well done. This is my favorite location in Sarasota

Rating:

5.0

The people at this location are the best - quick, courteous, helpful. We’ve rented here many times.

Rating:

5.0

Employees were very helpful during the process

Rating:

2.0

Firstly, the trailer had a faulty latch on one of the ramps. When my son pulled the ramp out, instead of latching, it fell out and landed on his foot. He is in pain, but doesn't think the bone in broken. When I returned the trailer at about 4pm, there were nine customers waiting in the store and not a single employee in sight either in the building or outside. I had not been given any paperwork with my rental, nor had any emails come through. So I had no QR code or email to respond to to say I had returned the trailer. I had no choice but to unhook it myself, take photos and leave.

Rating:

5.0

My move was from Sarasota to Indiana, so I was a bit overwhelmed. I found lots of good information on the UHaul website, but decided to go directly to the business for help in making decisions. I was so glad I didl Even though they were very busy, I was given patient, ample time to ask questions. I never felt pressured to quickly make decisions and received understanding advice about choosing a truck. I switched from my original choice of a 10 foot truck to a 20 foot truck and it was the best decision. All my furniture fit!

Rating:

4.0

Lots of nails and debris in parking area.I walked the area we would be pulling out of and found 3 nails and a drill bit in the tire lane. I saved myself from a flat tire. Everything things else was fine

Rating:

4.0

The staff worked hard to satisfy my reservation, but their main system was down and the backup system gave them problems as well. The person used their cell phone to access my reservation and enter the info into the backup system. This confusion caused them and me to forget the pads I had reserved, forcing me to make another call to get that rental cancelled. As I said , great effort by the staff but I wonder how reliable the main computer system is. Staff and customers have both said the main system is frequently offline.

Rating:

1.0

I will never use this uhaul location again. Second time for this location. My reservation was transferred to this location and I should have cancelled and drive further for a different location. This location is so overcrowded with equipment and costumer vehicles. On my return, I sat in the “check in returning equipment” line for 10 minutes while the trailer was having out in the road. Finally got out and all the uhaul trucks in the line were empty and parked. Finally someone came out and moved one truck so I could get off the street and into the lot. And then asked me to maneuver into the overcrowded lot and park the trailer. Then, a worker in her own personal vehicle parked and blocked the exit. That site needs to be shut down. Never again uhaul.

Rating:

5.0

Nithing

Rating:

5.0

The gentleman who checked me was great, friendly, efficient and explained to me what would happen after I left…I was charged $1 for going over my 153 allotted miles…

Rating:

5.0

Great service no improvement needed

Rating:

5.0

Nothing . People are great know there stuff. He reminded me to watch the transmission temp. So I wouldn't hurt my Jeep.

Rating:

3.0

They are slow. Either understaffed or new person but they are very slow. Other than that they were great.

Rating:

3.0

Didn’t have all the dollies in the truck when I picked it up. Didn’t get charged but was needed for moving.

Rating:

2.0

The employees were very uninformed. I reserved a furniture dolly and when I arrived to pick up my truck they gave me a utility dolly which was useless for what I needed. I returned my truck at 4:45 and they told me they had already closed for the evening, their hours are until 5pm and my truck was reserved until 6pm. I tried returning my truck through the app and the worker couldn't tell me what to do to do that and wouldn't just check the truck in quickly in person. It was an extremely frustrating experience and I will never use this location again if I need to rent a Uhaul in the future.

Rating:

5.0

The attendant was very nice and professional. He unhooked the trailer for me. The drop off was quick and easy.

Rating:

4.0

Team could have been a bit more helpful to unhook the trailer. But overall good experience.

Rating:

3.0

The one in Sarasota couldn't place correctly the knob/holder. I had to help. Sarasota is not a friendly in general.

Rating:

1.0

This location chargers me 3 gallons of gas for 3 miles of use. Ripoff. I will be going to the location for a refund. Totally unacceptable!!!

Rating:

2.0

They mad my move difficult

Rating:

5.0

They helped instantly and checkout was super easy! Great service!!!

Rating:

5.0

Great staff super friendly, quick, and helpful.

Rating:

5.0

I had an amazing experience at this center however I had booked a 10 ft box truck at the compass self storage on University in Sarasota. When I got there they told me that they had double booked the truck there was nothing that they could do they would not give me any other truck to compensate and basically told me I needed to try to go find another U-Haul and figure it out myself. I was very disappointed in this as I had driven out of my way to get the 10-ft box truck as it said they had one online and for it to have been double booked and then to have been refused the truck when I was the first one there in person was pretty aggravating. What level follow back email regarding my poor experience at the compass self storage

Rating:

5.0

Drop off location was fantastic. Well marked signage and prompt service/check-in. Thank you so much!

Rating:

5.0

The staff is amazing! They were friendly, helpful and made the whole process so easy.

Rating:

5.0

excellent service, fast, professional, friendly, easy, great location, thank you

Rating:

4.0

Had to do online checkout as the wait in line was long- but other thaan that- great service.

Rating:

5.0

Always go to that location. Staff is very efficient.

Rating:

5.0

Friendly I needed a trailer ball and receiver insert. Saved me money with combo.

Rating:

5.0

They went far and beyond to help me. Thank you very much

Rating:

2.0

The tires tread should have been better knowing we were traveling 1100 miles with the truck. The headlights were dim as well which made it challenging to drive in the dark in the rain. I have rented several times from this location and the staff is not friendly at all. They treat you like they could care less and when you have a question about an item in the store portion which pertains to supplies for moving they know nothing about it. Hard to believe since they only sell moving supplies and they work for a moving rental company. The woman was more interested in opening her peanuts to eat than providing help.

Rating:

1.0

Junk trailer, not clean, no one care if is checked for long trip!

Rating:

2.0

The lot rather small (limited space and very busy)and difficult to maneuver through it which was made a bit more problematic by impatient customers. Had an impatient driver back a U Haul truck into my parked rental trailer (fortunately he hit the trailer tire not my new truck). The U Haul crew were great and tried to appease everyone but some were less than willing to await their turn. Maybe a busy location like this could benefit from a larger site.

Rating:

1.0

I tried to change the drop off location, I was willing to pay the fee for whatever it was, associated with it. Manager was rude, unprofessional and I was threatened by her, saying that if I didn’t return the trailer back to that location I would be blacklisted from Uhaul She needs to leave that location or even better, Uhaul at all! She dos NOT deserve to have that position in your company!!!

Rating:

5.0

Nothing!

Rating:

5.0

N/A

Rating:

5.0

I had a problem with the trailer. Tires had a bubble or flat spot and bounced when driving. I did not return it as I thought it only needed a load on it, but it was the tires. I reported it when I returned it and they took it out of the fleet for repair. Very good staff at location, just wish the last person that used it reported it.

Rating:

5.0

Had what I needed and was easy to work with

Rating:

5.0

WOW = it all of Florida like Disney World?!?!? They even had Ice Cream for my kid !!!! THANK YOU !!!!

Rating:

5.0

Weld the safety lock back on the trailer gate.... There is only 2 and it was given to me with only one working. Not very smart U-Haul... I smell a Law Suit !! I have pictures.

Rating:

5.0

the customer assistance was above and beyond. I felt very safe after her asisstance with preparing the trailer to haul.

Rating:

5.0

Very efficient and courteous.

Rating:

4.0

No complaints to report. Staff were all great.

Rating:

5.0

Staff in Sarasota location were prompt, professional, helpful and friendly.

Rating:

1.0

I rented a truck(9’) for one day($20) and they charged me over $150 for 100 miles-disgusting and never again!!

Rating:

5.0

BTW!!! my move-out date was Thursday, 3/13!!

Rating:

5.0

Alicia, the manager, is the best!!!!

Rating:

1.0

The code did not work and we ended up having to wait until the next day to come back. Ended up paying more for mover help because of wait time. Ended up canceling the unit. Love U-Haul truck rental though! Very convenient and affordable!

Rating:

5.0

i will always choose uhaul they were helpful, super pleased and professional!

Rating:

5.0

Very helpful and nice

Rating:

2.0

Isles were always blocked and difficult to get to. Hallways not clean always debris of some sort in them I had even taken a broom and dust pan and swept down the hallway around my unit several times it was filthy. Then we were not alerted when the climate control was off and our storage was compromised so basically we were paying for a non climate storage and found out from another source when I called and went into the unit and asked it was true and the manager says they had been working on it. Weeks went by no climate control, yes I wasn’t told no call no email nothing! But when my bill is due no problems sending reminder and email and text? I am very disappointed as I have used UHaul storage in other states this issue never happened I had expected the same clean service Uhaul had offered and we received before this was the absolute worst. The manager very arrogant doesn’t seem to care at this facility and I understand good reliable help is difficult to obtain but please don’t take it out on your customers whom keep your business going.

Rating:

3.0

Priced too high

Rating:

5.0

Todo fue excelente, Alicia fue muy amable.gracias

Rating:

5.0

We couldn't have been better very nice people behind the counter

Rating:

5.0

Alicia was a great point of contact and professional at all times. She was very helpful and knowledgeable throughout our stay.

Rating:

1.0

Poor customer service on site.

Rating:

3.0

They canceled us before we got there. Had to insure online that we did not cancel.

Rating:

3.0

The promotion rate offered with the truck rental was not provided by the rental facility. The advertisement to gain my business was false

Rating:

5.0

Arrived at drop off and immediately was greeted by a very friendly, helpful staff member - Cherokee. She was efficient with the U-Haul rental return as well as the storage rental process. Great experience all around.

Rating:

5.0

Cherokee was very helpful. Thank you.

Rating:

1.0

I experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.

Rating:

5.0

Cherokee was tremendously helpful and professional!

Rating:

3.0

Understaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.

Rating:

5.0

John is wonderful!

Rating:

4.0

Parking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.

Rating:

5.0

Superb service. The guys went above and beyond to accommodate us.

Rating:

3.0

The supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.

Rating:

5.0

My customer c service rep was very helpful . His name was John. I appreciate your hard efforts.

Rating:

1.0

This place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!

Rating:

5.0

All was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.

Rating:

2.0

Rude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.

Rating:

5.0

Jon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!

Rating:

2.0

Only one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit

Rating:

5.0

Tommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!

Rating:

5.0

Staff was awesome - very much- truly awesome

Rating:

5.0

Staff was AWESOME.

Rating:

5.0

Amazing customer service!

Rating:

5.0

The employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry

Rating:

2.0

90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...

Rating:

5.0

Andrew was great to work with and explained everything about the storage unit

Rating:

5.0

Very helpful and courteous staff. Thank you!

Rating:

3.0

Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.

Rating:

4.0

The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.

Rating:

5.0

Staff was great! Thank you!!

Rating:

5.0

:)

Rating:

5.0

A real lifesaver and the staff is super friendly!

Rating:

5.0

Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.

Rating:

1.0

Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.

Rating:

5.0

Very polite and Friendly With us With respect Thanks again!

Rating:

2.0

Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there

Rating:

5.0

We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.

Rating:

5.0

Thank you for being kind and helpful.

Rating:

5.0

Very professional and friendly staff.

Rating:

5.0

Very helpful and professional

Rating:

5.0

Very good service and the employees were very good

Rating:

2.0

I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .

Rating:

5.0

Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle

Rating:

3.0

I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.

Rating:

5.0

I do not have words to discribe how helpful and Cortez they are. They make my move easy.

Rating:

5.0

Very friendly people. They did every thing to resolve my dificulties . I righ recomend .

Rating:

4.0

We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.

Rating:

5.0

The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol

Rating:

5.0

Very friendly and helpful.

Rating:

4.0

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