Was scheduled to pick up truck and trailer at 8:00 was there 20 mins. before scheduled time. Almost an hour later before we got out of there. Only one person working. When we brought the truck back also took almost an hour for only one person working.
jack sr T.Customer Reviews for U-Haul Moving & Storage of South Sarasota
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn't need to go into building. Woman checked everything and it was a quick and easy return.
Marian T.congested lot - parking to enter the office was poor, and the equipment was difficult to acquire. Had to leave the property and enter from an alternate entrance. I was shocked about the insurance cost - very ugly prices. I've thought about competitors - need to consider other options.
William I.Jonathan, the owner was extremely helpful and courteous when I made arrangements to pick up the trailer.
Steffen S.The truck was clean except for the windows. Could have been cleaner.
Charles H.The representative actually called my husband an asshole. Need I say more? We were a bit tired and frustrated after being transferred 4 times by Uhaul personnel in an effort to get the drop off facility straight. We had ori been assigned a location 3 hours away from where we were. Ridiculous all around but Judy from Vero was our hero.
Nancy C.☮
Peter S.* I dealt with 4 people at this location. 2 were great to work with. 2 were unhappy people and unpleasant. * My hitch installation was excellent and the price was half what my dealership wanted to charge. However, the parts had not arrived to the location for the appointment, I was not notified in advance so I showed up for a no-go, and then had to reschedule the install. Again, I was not notified if the parts had arrived for the second appointment (which they had). Not related to this location -- * 24 hours in advance of pickup, the scheduling team scheduled my pickup 90 minutes away from my prefered location, which I had to call and rearrange. * The wait time on the 800 number was always at least 20-30 minutes -- unacceptable. * The trailer performed great for our 1400 mile trip.
Philip J.Tell your employees to inform the customers to NOT put the key in the drop box before singing the vehicle out after hours. I put the key in before signing the vehicle out and couldn't do any of the shit the website wanted me to do.
GAVIN W.Extremely rude employee. Screaming at customers, and being abusive towards multiple elderly customers.
lauren H.There always great to deal with quick and efficient
George C.Simplify the online return procedure.
James W.Improve equipment drop off. Phone wasn't working, dropped it off before time elapsed. Could not reach anyone on 800 # to verify. I was charged a late fee.
Anthony M.Keep “JC†- he does a great job. When I came in, he was alone dealing with a long line of customers. He remained friendly and professional and tried to expedite the process where he could. Moving day is never fun but JC made it as painless as possible at least for the equipment rental end. Kudos to U Haul for hiring and keeping quality personnel!
Lynne C.Only one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit
michelle B. | First ImpressionsStaff could be a bit more friendly
John G.Sawdust on floor of trailer.
Paul S.need more help...very crowded location and difficult to move around with all the vehicles around
mark K.Great service, very helpful
ronald G.There is limited parking at this facility. We were not leaving our car while we used the truck, but we still had to park across the [side] street. I believe there was only 1 or 2 customer spaces available.
Greg B.Susan and Cherokee were extremely helpful. They went above and beyond to provide excellent customer service. They made my check easy and my drop even easier.
Latrease T.Your team did a good job. The reservation, the registration, hook-up and drop-off were smooth and professional.
NELSON G.Parking was extremely limited. This is not the employees fault but given the busy road (location) It is almost like they need a bigger lot for parking customers come in their own vehicles and there is total confusion on where to park. Staff was friendly and quick. There were two younger workers (male and female) Fast, friendly, calm, collective even though it was busy.
Kevin B.Customer parking is terrible.
ihor H.The young girl doing the return was as rude as she could possibly be!!! I pulled around the back and was going to the office to check in and was confronted by this girl about my parking there. I was then informed to back the 26 ft truck with auto transport back around the building to the return area. This was no easy task with all that Ed going on in the parking lot! The only thing harder was biting my tongue after 750 miles in a giant truck pulling a car trailer and being accosted in the parking lot by a disgruntled employee. I will drive wherever needed to avoid this facility! It's not UHaul, it's an employee who needs to be reacquainted with customer service! I feel better.....
Harold H.the woman who checked me in was rude beyond belief. even when given the opportunity to lighten up she double downed and was insulting not only to me but also to the person getting the truck for me. the next customer who was behind me came out and said to me “that was unbelievable†it was!
Heather F.Brand new cargo van and excellent service. What more can you say?
James A.Nothing, the staff was friendly and came up with a solution for me as another rental company cancelled our reservation as they did not have the vehicles available for all of their reservations. This location was able to take care of me and we were very satisfied with the service and equipment that we were provided. I would recommend and will use this location again in the future. Thank you!
Scott L.Great service!
Tony F.Need more space, too small to operate to full potential
bruce V.This location sucks! The staff always park in the only 3 parking spaces available. There is zero street parking. It is always a maze to get in and out when buying products in the store. The equipment lane is short and you cannot wait on the street. The staff are not friendly and make you feel like you are inconveniencing them. We've used Uhaul a lot across the country and this is by far the worst location ever.
Ben W.Fire the light red headed lady at the front desk that is completely disconnected from any pleasant customer experience. The other staff members cant stand her and she is unbelievably lacking in any customer service position. Dirty truck, dirty windows,
Clayton T.Pick up was awesome, clean, professional, friendly..
Bryan M.I rented vehicle for 3 days & returned vehicle 3 hours late so I was charged for the weekly rate. I could have kept vehicle for another 3 days since I was charged for it anyway. No one communicated that to me & better customer service would have provided me with an option. I discovered that once my bill was e-mailed to me which is too late. Great deal for vendor & lousy one for me. Buyer beware!
Eddie R.I would fix your online reservation system. It takes forever to go through and still does not get you the vehicle you rented. I ended up having to go in the location anyway as your online representatives were terrible. The store personnel are fantastic. If it were not for them, I would have walked away and found another way to transport my stuff.
Scott B.I'm a person who doesn't have the patience to wait in line so I've been using the UHaul app to save time. It is awesome. The first time was a bit of a pain because someone I knew had to be contacted via phone to confirm I am who I am and 0 out of 10 people were available. Someone eventually picked up after a few texts and all was good. The second time I rented a van and the app worked seamlessly, problem was that the van I was assigned was blocked in. No worries the attendant moved a truck and without having to wait I was on my way. Great location, they've got it down.
Wayne H.I returned the appliance cart one hour after renting. I waited but There was no staff anywhere to receive the return, I did leave it right in front of the door where it couldn't be missed. I tried to call them multiple times to report the return but the hold times were over 15 minutes. Now I get a call one week later about it. They apparently never logged it in. It's a busy location but how could they not notice it was returned.? Anyway, the strap on the cart was worn out and ripped. It would not tighten around the refrigerator. It should not be rented until fixed and I hope I'm not getting charged for more then a 2 hour rental.
TOM B.Get a vacuum to get pet hair off the seats
Stephen B.Guy Jim in the yard was very helpful getting trailer ready.
Philip P.I had 1flat tire and a nail in another tire. When the service man came to change tires he noticed the straps on the car carrier were ready to break. The move had to be postponed until the next day. It was good we decided to move early. We were worried for 1000 miles
DEBORAH B.Truck was totally empty when I picked it up
Derek B.The General manager of the south Sarasota location on Tamiami is who I was working with, and he was incredible. Made the trip easy and painless and he was very patient with me. I approve of not only this experience but this specific employee.
Nicholas P.Tommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!
luis r. | Overall ExperienceClerk had difficulty getting bill together. Got a call yestetday asking if my reservation was picked up. Told the gentleman it was returned yesterday and picked up on Saturday.
Marcus L.Person who assist me during the return of the trailer was extremely rude
sergiy B.Jonathan and all the team are great, extremely helpful
Eric M.Great staff!!
Terrence M.Exterior was clean. Interior was full of cigarette ashes and chocolate fingerprints in drivers area.
David M.Staff was awesome - very much- truly awesome
John S. | Overall ExperienceStaff was AWESOME.
John S. | First ImpressionsAmazing customer service!
Sierra J. | Overall ExperienceThe employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry
Jerry W. | Overall Experience90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...
Luke H. | Overall ExperienceAndrew was great to work with and explained everything about the storage unit
Mark w. | First ImpressionsVery helpful and courteous staff. Thank you!
Autie K. | First ImpressionsOriginally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.
Russell R. | Overall ExperienceThe storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.
John H. | Overall ExperienceStaff was great! Thank you!!
sheri s. | First Impressions:)
Marianna N. | Overall ExperienceA real lifesaver and the staff is super friendly!
Angela C. | First ImpressionsVery professional and friendly staff. Ceiling space in storage unit is very low, but workable.
John H. | First ImpressionsWas very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.
Tim D. | First ImpressionsVery polite and Friendly With us With respect Thanks again!
Daniel R. | Overall ExperienceVery bad bug problem clock roaches crawling all over I am heart broken having to leave my life there
Deborah P. | First ImpressionsWe used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.
carol b. | Overall ExperienceThank you for being kind and helpful.
Cynthia M. | First ImpressionsVery professional and friendly staff.
Rob E. | Overall ExperienceVery helpful and professional
Rob E. | First ImpressionsVery good service and the employees were very good
George A. | ReservationI was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .
Stacy M. | ReservationExcellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle
Randal D. | ReservationI wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.
denise b. | ReservationI do not have words to discribe how helpful and Cortez they are. They make my move easy.
MARLENE V. | ReservationVery friendly people. They did every thing to resolve my dificulties . I righ recomend .
MARLENE V. | ReservationWe called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.
gordon c. | ReservationThe staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol
bill s. | Overall ExperienceVery friendly and helpful.
Alisha B. | ReservationNo comments at this time
Mark B. | Overall ExperienceAccess to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.
John H. | Overall Experience