Customer Reviews for U-Haul Moving & Storage of South Sarasota
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of South Sarasota
Russell R. on
Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.
John H. on
The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.
Justin D. on
Had to transfer to this location from the Geralds location on Fruitville due to uncomfortable environment and longer than normal wait time. When you are moving and have help with you, time is money and money is time.
Tomasz P. on
Fast, clean, professional. Thanks.
Susan E. on
The agent who helped us when we picked up van not very pleasant. Drop off agent great.
Steven B. on
Staff was great and very helpful and made both pick up and turn in very easy
Troy S. on
They were excellent, don't need any improvements
Peter F. on
People working there where short and not very helpful
Lawrence K. on
THANX A TRILLION, MUCHO LOVE, LARRY KING, THE HOLISTIC RN.
Adina B. on
Advertizing $19.00/day is deceptive. I was charged $35 for roughly 50 miles. I only used the van 5 hours. And I had to put 5 gallons of gas back in the cargo van. It was a lot more expensive than $19.00.
Michael D. on
Fast and courteous service!
TERESA W. on
Absolutely a pleasure doing business. Very helpful and quick. Thank you for making a busy day easy!
Dana S. on
Back up lights were not working
Erik B. on
Customer service at pick up was excellent. Very professional and efficient.
Gene D. on
The lady is rude as hell from pick up to drop off
Charles D. on
Good Job!
sheri s. on
Staff was great! Thank you!!
Larry G. on
More customer parking. This location was very crowded with rental trucks and trailers. Pick up and drop off very quick and easy.
JONAS B. on
I drove in the driveway the wrong way and apparently upset the man and he left me know about it I never noticed the sign, I know I was in the wrong but I didn’t need to be treated that way.
Timothy C. on
The staff at this location were all very friendly and helpful. There is a large selection of equipment for which to rent. I had a great rental experience.
Dan J. on
excellent customer service
JESSE L S. on
A GREAT TEAM & A BEAUTIFUL LOCATION!
Anthony R. on
I have used this U-Haul facility on several occasions and never had a bad experience. The staff is always very friendly and accommodating. The vehicles are clean and in great condition. I highly recommend utilizing this U-Haul rental on S. Tamiami in Sarasota.
Bernard S. on
great staff; very friendly and good personality
Dante M. on
Everyone and everything was fine
Sean C. on
Nice place to rent from Sean Cameron Saving Grace Home Inspection and Moving 941 284 0426 Home inspections/ Insurance inspection/ Moving Services
Ricky H. on
Wasn’t my scheduled drop off but they were able to take it back. Very accommodating and friendly.
Marianna N. on
:)
lori M. on
I rented a small utility trailer on christmas eve at approximately 3pm. I advised I'd have it back by 6pm even though I could keep it for 24 hours. I was told by the reservation that this location will be open till 7pm. At 3pm when I was doing the paperwork I was advised they were closing in about an hour at 4pm. I was advised to download the app and do a self check in return otherwise I'd be charged $20 if they had to do the return on the 26th when they returned after the holiday. She mentioned this $20 fee several times. At 545p I was trying to use the app and 'return my truck' wasn't an option on the screen. Even though I had rented a trailer NOT a truck. I called the 800 number central res number and was advised that the app is NOT an option for return of a trailer thus the reason I couldn't use the app for my trailer return check in. Please advise your person at that location of the mis information they gave out. The central res person finalized my return and I was not charged the additional $20. Thank you............
Thomas R. on
The rental was a positive and expedient transaction. Adriana was very nice and knowledgeable and represented Uhaul well.
dave S. on
Grumpy old man yelled at us when my wife dropped us off. Not a pleasant reception. When picked unit up number of scrapes & dings told to take my own pictures to protect my self. No hassel when checking back in.
James B. on
I did not know my zip code and the lady cashier didn't either and refused to look it up. She would have let me leave rather than be helpful.
Maria N. on
Restored my faith in U-Haul
Georgette Y. on
Awesome employees and super friendly and nice! A pleasant experience.
Geremie E. on
when somebody makes a reservation for something be willing to actually give it to them just because they don't have a credit card but we have a debit card is ridiculous I can go to one location and I could have gotten the pickup truck but I got to that location and I can't because I don't have a credit card that's ridiculous make sure the vehicles are clean
Norris C. on
Convenient location Efficient Helper.
Daniel Z. on
Never would I recommend U Haul to anyone. Matter of fact, unless I receive satisfactory results on charges I am disputing, I am going to place my negative experience all over Social Media. Because UHaul do not have gas storage tanks on property, they charge their customers a $30.00 fee to transport the truck a block away to pump the gas. This is insane. I was a few gallons shy when I put gas in it. And because I was a few gallons shy, not only did they charge me double the price at a gas station, they added on a $30.00 fueling charge on top of that. Lets see, you do that to a million customers daily..not a bad gig. I even told the rep I would be renting a truck again two days from now. No flipping way. You lost my business. I am going to be certain everyone knows about this.
DEAN H. on
Gen Mgr Andrew very helpful and knowledgeable--noticed the ball on hitch was NOT tight. Complimentary tightened.
Andrea P. on
Every thing was fine. The next customer will be happy also.
HEATHER Y. on
This large open trailer with ramp was not swept out, there was a lot of yard debris - I was moving mattress and box springs -
Matthew Y. on
More parking
Marya F. on
When we pulled in to drop off the trailer we could barely get through because someone had pulled in with a Uhaul trailer and blocked some of our lane. The gal who came out to help us was scolding us because we didn't move up. Then when I tried to explain she didn't want to hear it. Then she aggressively tells me to pull ahead so I do and she scolds me again because I didn't go far enough. She wasn't clear about exactly where I was suppose to go so how the heck would I know what to do. She was unfriendly and bossy. She was borderline rude.
Chris G. on
Rep was amazing
Roger S. on
I had problems with the tailights , on the trailer no marker lights. the brake lights & turn , emergency all worked, no markerlights !
Larry C. on
The truck was clean other than the windows on the inside. They were all filmy and it took several minutes with Windex before the glass was safe. My suspicion is a previous driver smoked, based on the smell.
Matthew S. on
Great help and excellent service. I try to always use this store. Thanks.
Bryan C. on
Vehicle had 157,000 miles. Vehicle broke down after having for less then 10 mins. Staff members are rude
Charles S. on
Was easy to pick up and equipped was great but on return I had a little trash to throw out I put it in trash can and a persons that checked me in said I have to take it back out and put on dumpster I did finally find dumpster and threw it away she was rude aybe she’s just a don’t know what to say I asked her about bill and paperwork to get a receipt she said I emailed to you I’m additional said price was $30 or more than I should have been please look into this and adjust price
Angela C. on
A real lifesaver and the staff is super friendly!
Sharyn H. on
Parking area is way too small for so many trucks. Very congested. Your policy for renting the pick-up is poor by not taking a debit bank card or cash. Since when is cash not acceptable ??
John M. on
The place was closed so I did the after hours drop off following the link on the door and drop the keys in the box. I followed the link and Uhaul tried to charge me an after hours fee when it cost them nothing for me to return.
Ida R. on
Very happy with service personnel and vehicles at this location and will continue to rent here as the need arises.
Marla E. on
The staff was very helpful, need to watch the gas gauge though and Inside cab had sticky ring marks in cup holder. Over all everything was fine and I was happy with the team that helped me. Thank you.
STEVE B. on
Thomas was a great help for everything I needed for my move and very professional and courteous and helpful.
JESSE L S. on
A great team @ this location...In and out no problem
STEVEN T. on
Your preregistration was a joke and did not save me any time on pickup.
Debra R. on
I was a little surprised by the extra $20.00 fee. I misunderstood, I thought if I checked out on line after 7 I wouldn't be charged a fee. Other then that, everything was great and Andy was wonderful. Thanks!
Kevin A. on
I was told to park across the street and walk through six lanes of US41 traffic because there is no parking available at facility; don't call them on the phone and expect an answer, they're always too busy; staff really didn't seem to appreciate having a job or particularly concerned about customers, but would rather not be bothered.
Francis I. on
Fast & Easy
Mary H. on
There were 2 employees when I was there with my daughter. A young man named Seth was dealing with a customer who had some complicated issues...part of the move was apparently going to be local, part of it long-distance, he might have needed to swap out for a different size truck, etc. Whatever, the customer was very polite, and Seth answered all of his questions in a very professional and friendly manner. Unfortunately, my daughter and I were dealing with a different employee who was incredibly rude and insulting. I was initially sitting down in the only available chair. My daughter said very quietly to me that she wasn’t feeling well. I immediately suggested that she take my chair. The woman said, “ Why is the young person sitting, and you’re standing?†As if it was any of her business...I said, for starters, she’s 5 months pregnant. Her response: “So what? I worked until 3 days before I ‘pushed my kid out.’†She cont’d to be rude, rushed through showing me how to lock/unlock the truck...just all around very rude. Not a pleasant experience.
Tara V. on
Everything was great!
John H. on
Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.
Tim D. on
Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.
Daniel R. on
Very polite and Friendly With us With respect Thanks again!
Deborah P. on
Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there
carol b. on
We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.
Cynthia M. on
Thank you for being kind and helpful.
Rob E. on
Very professional and friendly staff.
Rob E. on
Very helpful and professional
George A. on
Very good service and the employees were very good
Stacy M. on
I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .
Randal D. on
Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle
denise b. on
I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.
MARLENE V. on
I do not have words to discribe how helpful and Cortez they are. They make my move easy.
MARLENE V. on
Very friendly people. They did every thing to resolve my dificulties . I righ recomend .
gordon c. on
We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.
bill s. on
The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol
Alisha B. on
Very friendly and helpful.
Mark B. on
No comments at this time
John H. on
Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.