We couldn't have been better very nice people behind the counter
RAY S. | Overall ExperienceSelf Storage Units in Sarasota, FL, 34231
U-Haul Moving & Storage of South Sarasota
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Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
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U-Haul Moving & Storage of North Sarasota
7850 N Tamiami Trl, Sarasota, FL 34243 View Available Units8.5 miles from this location -
U-Haul Moving & Storage of Bradenton
3602 14th St W, Bradenton, FL 34205 View Available UnitsFew Rooms Left. Reserve Today!
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Attic Self Storage
102 James St, Venice, FL 34285 View Available Units
(U-Haul Neighborhood Dealer)15.2 miles from this location -
U-Haul Moving & Storage of North Port
5055 Pan American Blvd, North Port, FL 34287 View Available UnitsLimited Units Available. Act Fast!
23.8 miles from this location
U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
Storage Customer Reviews
- 4.5 Average Customer Rating
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Alicia was a great point of contact and professional at all times. She was very helpful and knowledgeable throughout our stay.
Marcelo P. | Overall ExperiencePoor customer service on site.
laura A. | Overall ExperienceThey canceled us before we got there. Had to insure online that we did not cancel.
Patty B. | Online Move InThe promotion rate offered with the truck rental was not provided by the rental facility. The advertisement to gain my business was false
John J. | First ImpressionsArrived at drop off and immediately was greeted by a very friendly, helpful staff member - Cherokee. She was efficient with the U-Haul rental return as well as the storage rental process. Great experience all around.
John C. | First ImpressionsCherokee was very helpful. Thank you.
JOHN R. | Overall ExperienceI experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.
NICCOLE H. | Overall ExperienceCherokee was tremendously helpful and professional!
Peter K. | First ImpressionsUnderstaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.
Anna A. | Overall ExperienceJohn is wonderful!
NICCOLE H. | Overall ExperienceParking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.
Theodore A. | Overall ExperienceSuperb service. The guys went above and beyond to accommodate us.
Jamie T. | First Impressions