Customer Reviews for U-Haul Moving & Storage of South Sarasota

Rating:

5.0

Inform them before they leave the lot to complete app link about condition of equipment

Rating:

5.0

This location was always bee great to us!

Rating:

1.0

Had drop off on Tamiami in Sarasota & order was changed to drop in Siesta Key and was very unhappy to drive over an hour when the location for drop off is 2 blocks from my condo A big let down and hassle to return & 2 hours of driving and time wasted not happy

Rating:

5.0

Professional and competent staff. No wait time or hassle of any kind. My go-to for renting transport vehicles. The grounds, building and vehicle are all well kept.

Rating:

3.0

Not very friendly

Rating:

5.0

The check in and check out was quick and efficient.

Rating:

2.0

The low rating on the location is based on two things: 1) Parking lot access is horrible 2) Reserved van was not there. "We overbooked". Fortunately, they suggested a slightly larger truck that worked for me. The truck was fine. I'm still going to use this U-Haul in the future because it's the best thing around for such a rental. It would be nice to have a rear-view camera.

Rating:

5.0

You have very kind and helpful staff. It wasn’t always so. This is a great shop to help people move their stuff.

Rating:

5.0

The gentleman that is always working at the desk that has helped me every time was great as always. Extremely friendly, knowledgable, consistent, helpful and timely. Five stars!!!!!

Rating:

4.0

All good.

Rating:

1.0

Arrived at 6.50pm and the store was closing at 7.00pm. Staff were very unhelpful, the lady was on her phone on a personal call and the gentleman was just sitting behind the desk. They wanted me to un-hitch the trailer and do a self check in, reluctantly he came out to help and kept reminding us that they closed at 7.00pm. I can’t see why he had an issue checking a trailer in during store hours?

Rating:

4.0

Systems went down. Picking up the truck took close to 40ish mins. The manager finally took down my info manually and let me take the truck. Probably should've done that a little sooner. Everything else was good though.

Rating:

5.0

Easy check in, quick drop off. Nothing to improve on.

Rating:

5.0

NA

Rating:

2.0

Make customer aware that prices aren't final when walking out so that customers aren't shocked miscalculating their funds available

Rating:

5.0

Very quick to help and polite.

Rating:

5.0

Great service

Rating:

5.0

You make it an easy process for truck rentals.

Rating:

5.0

They were excellent at this location as was the truck. Thank you.

Rating:

5.0

A step to get up into the driver seat. We army all 6’ tall

Rating:

5.0

I booked a van online to move exercise equipment locally and was able to pick the vehicle up within 20 minutes. The staff was extremely friendly and efficient.

Rating:

2.0

I had a reservation for a pickup truck and motorcycle trailer, and a set price. When i went to the location they said I needed a major credit card, I was going to pay with my visa debit. No one told me I needed a credit card! It even says on my reservation that a debit card with major logo is fine. I didn't get my .49 cents a mile and it cost me $250 more! I don't get it! And it doesn't make sense.

Rating:

4.0

Only reason it didn’t get an excellent is due to the physical site and relative difficulty of navigation in and out of it. Employees were fantastic and took care of all my needs.

Rating:

2.0

Was too expensive equipment was old

Rating:

5.0

Nothing. The gentleman who served me was excellent and efficient.

Rating:

5.0

Outstanding facility and staff!

Rating:

5.0

Arrived 2 minutes before closing and was told to self return. Fortunately, self return vis the app was easy & detaching the trailer was no problem.

Rating:

5.0

Mgr there she was great!

Rating:

5.0

A knowledgeable , curtious and efficient staff. They were having some computer problems at the time but they workred through it professionally. Thank

Rating:

5.0

Great customer experience

Rating:

1.0

It was horrible ….people just forgot about customer service. I rent vehicle at five in the evening and say I think I just need a vehicle only for two hours if I can drop after 7 PM .. they said yes no problem. Just scan this QR code when you return, but never Nobody tell me that it will be extra charge $20 after our drop. If I knew it I will return vehicle in the morning when store will be open when I’ve called location and tell them why you never tell me that it will be overcharged $20. They tell me oh we’ve been thinking you will return in the morning. I said no I’ve been telling you I will return maybe this evening and you’ve never been tell me inform me that it will be extra charge?,,, ? Where customer service today And when I’ve been called this location guy tell me that he will hang up on me right now because I’ve really become loud because I don’t like how they treat me you think it’s right? You people need to teach your employee how to contact to people and give them all information once they pick up vehicle And it’s their responsibility to tell me that after our drop it’s $20 fee… it’s just horrible people. How you treat your customers today? Now I understand why this location have 3.5 star review soon. They will have one. Star … I’ve been thinking I maked them favor because I returned vehicle so quick so another people can rent in the morning but no they charge me $20 after hours drop… God see all …

Rating:

5.0

Very kind people working there.

Rating:

5.0

Excellent personal. Had difficulty with one trailer and got me another one to get me on the road fast.

Rating:

1.0

customer service was terrible at this location. The young female in the office was rude, inpatient and not helpful. l will not return to this location!

Rating:

1.0

Rented the truck and trailer for nothing. Told them I needed to haul a mower with 54” cutting deck. They assured the 5x9 would work perfectly, but in fact Vit did not. When I called the location to see what I could they just played it off like they didn’t care. I rented this truck and trailer drove 100 miles for nothing. Wasted my time and money had to pay someone else to haul it for me. . Very poor customer service!

Rating:

4.0

It’s a one way in so the parking is a little tricky if you do t see the sign. Which I didn’t.

Rating:

5.0

Check in and check out was quick and easy. It was a great experience

Rating:

4.0

5 star rating

Rating:

5.0

The staff was quick and professional to get me on my way and the same upon my return.

Rating:

3.0

Personnel were short and lousy customer facing representatives of a good brand. There are many places to rent a for hire. They acted indifferent and snide. They can do better. Used to have great people at the location that is why I repeated there. Will not be back

Rating:

5.0

always a pleasure dealing with uhaul !!

Rating:

5.0

The U-haul app was slow when uploading photos of the vehicle.

Rating:

3.0

After hours return was exceedingly frustrating. Your app sucks.

Rating:

5.0

U-Haul never disappoints with their service

Rating:

5.0

This location has a large selection of vehicles. The service is fast and efficient.

Rating:

5.0

Dropped car caddy off and handled effective and efficient.

Rating:

5.0

Vehicle was dirty. Had no windshield washer fouls. Gas was 1/16, low fuel light was on.

Rating:

3.0

I received the equipment dirty with loose grit and a broken tile in the back, but mostly I found that the staff seemed rather irritated with the job, not very friendly to deal with and I had to go and find someone when I wanted to return the equipment even though it was during regular business hours. I would still continue to use the location but it would be much more pleasant to deal with happy staff.

Rating:

5.0

very good experience

Rating:

5.0

Great experience, thank you!

Rating:

3.0

Overall things went smoothly, just some small items discussed that were actually covered in contract. When we picked the vehicle up we were told we could potentially be reimbursed for any unused mileage, unused days, or extra gas in the tank (we left 7/8th when only 1/2 was required - roughly $30-$40). Again, small item but it would be nice if these items were credited towards the storage.

Rating:

5.0

They went far and beyond to help me. Thank you very much

Rating:

4.0

No complaints to report. Staff were all great.

Rating:

5.0

BTW!!! my move-out date was Thursday, 3/13!!

Rating:

5.0

Alicia, the manager, is the best!!!!

Rating:

1.0

The code did not work and we ended up having to wait until the next day to come back. Ended up paying more for mover help because of wait time. Ended up canceling the unit. Love U-Haul truck rental though! Very convenient and affordable!

Rating:

5.0

i will always choose uhaul they were helpful, super pleased and professional!

Rating:

5.0

Very helpful and nice

Rating:

2.0

Isles were always blocked and difficult to get to. Hallways not clean always debris of some sort in them I had even taken a broom and dust pan and swept down the hallway around my unit several times it was filthy. Then we were not alerted when the climate control was off and our storage was compromised so basically we were paying for a non climate storage and found out from another source when I called and went into the unit and asked it was true and the manager says they had been working on it. Weeks went by no climate control, yes I wasn’t told no call no email nothing! But when my bill is due no problems sending reminder and email and text? I am very disappointed as I have used UHaul storage in other states this issue never happened I had expected the same clean service Uhaul had offered and we received before this was the absolute worst. The manager very arrogant doesn’t seem to care at this facility and I understand good reliable help is difficult to obtain but please don’t take it out on your customers whom keep your business going.

Rating:

3.0

Priced too high

Rating:

5.0

Todo fue excelente, Alicia fue muy amable.gracias

Rating:

5.0

We couldn't have been better very nice people behind the counter

Rating:

5.0

Alicia was a great point of contact and professional at all times. She was very helpful and knowledgeable throughout our stay.

Rating:

1.0

Poor customer service on site.

Rating:

3.0

They canceled us before we got there. Had to insure online that we did not cancel.

Rating:

3.0

The promotion rate offered with the truck rental was not provided by the rental facility. The advertisement to gain my business was false

Rating:

5.0

Arrived at drop off and immediately was greeted by a very friendly, helpful staff member - Cherokee. She was efficient with the U-Haul rental return as well as the storage rental process. Great experience all around.

Rating:

5.0

Cherokee was very helpful. Thank you.

Rating:

1.0

I experienced many issues with this Uhaul location but especially with management (Store Manager named Cherokee). The office never answers the phone and it's re-routed to national with one hour+ wait times. You cannot make a partial payment online or through an operator, only through the store manager. There were two manager transitions and the 1st manager had changed my due date from the 4th to the 18th. The recent manager said, "well, that's why he's no longer the manager of this store" and threatened to sell my things on their auction on Wednesday (in 2 days) but the letter I had just received 2 days prior said I had to pay full amount by 8/1 or things would be sold 8/18 (and she was threatening 7/27). Anyway, I have never experienced such poor customer service and communication from an establishment, let alone a store manager. I then call national. I am informed my account was paid in full with my credit card on file 3 days prior(so why was she demanding payment over the phone and threatening to sell my things?! Even saying my things were worth more than my bill!!) I was not set up on automatic payments and was never informed via phone message/letter/email this was happening. I went to Uhaul to start moving my things and there's a lock on my unit. I go to the office and the store manager, Cherokee, is immediately rude AGAIN saying, "well, are you going to pay your bill?". I had to tell her to look in her system and she could see it had been paid and they are the ones that ran my card?! The day after I arrived at night and she and another employee were there when I arrived and 10 minutes in the alarm starts going off and we had to stop loading the car and leave. The very next evening I arrived and there were several cardboard boxes, garbage,a rat trap with poison balls spilled out, and a hand truck in front of my unit. I feel this was done in retaliation because when we argued over the phone. These are a few examples of her unprofessionalism, lack of tact and communication skills, and her passive-aggressive pettiness to retaliate to my frustrations. I emptied the unit a week early and will never deal with such immaturity again. I suggest you hire store managers that have college educations and a desire towards professionalism.

Rating:

5.0

Cherokee was tremendously helpful and professional!

Rating:

3.0

Understaffed and every time I came to my unit there were items piled in from of my door. Sometimes it would be dollys other times boxes and other items. It was always difficult to pull a car up for loading and unloading. The facility is more equipped for renting out uhauls than providing accessible storage.

Rating:

5.0

John is wonderful!

Rating:

4.0

Parking is an issue at this location and the low ceiling units really need some sort of lighting... HOWEVER - Staff is GREAT and do give a good customer experience even when they are slammed during rush period.

Rating:

5.0

Superb service. The guys went above and beyond to accommodate us.

Rating:

3.0

The supervisor I did speak to was helpful, and the manager of the facility are the only people I give credit to and I really would like the thank. Other then that I will never use UHAUL again! I ended up having to pay more for a truck I shouldn't have gotten charged for because the lack of knowledge to help me get INSIDE a storage lacks. I got sent to a 2nd place just to be able to be moved and was given access, but arrived and access didn't work. Again, thank you to the manager who came out living far just to help me get moved in!! The confusion, and lack of description to help with the moving process was very unsetting. My move in process was very frustrating and pushed us back and caused alot of headaches. Then about an hour roughly on hold waiting for a customer rep didn't help much either! First time ever using uhaul and just very unsatisfied with them.

Rating:

5.0

My customer c service rep was very helpful . His name was John. I appreciate your hard efforts.

Rating:

1.0

This place sucks! Parking lot is overcrowded. There is never any easy access to the loading doors to get inside. Terrible customer service! DO NOT USE THiS FACILITY!!

Rating:

5.0

All was great, manager at time was the only person working and did an excellent job handling all the people waiting and he was polite and knew what he was doing. Cutoos to him for all his expertise and handling of all my needs.

Rating:

2.0

Rude staff with the exception of the new manager who tried very hard to make things right. Staff misinformed me of the hours. Hard to get to them by phone. Was told they was no 24 hot access when there was. Angry people work there Was not a pleasant experience. Id go elsewhere next time for storage needs.

Rating:

5.0

Jon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!

Rating:

2.0

Only one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit

Rating:

5.0

Tommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!

Rating:

5.0

Staff was awesome - very much- truly awesome

Rating:

5.0

Staff was AWESOME.

Rating:

5.0

Amazing customer service!

Rating:

5.0

The employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry

Rating:

2.0

90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...

Rating:

5.0

Andrew was great to work with and explained everything about the storage unit

Rating:

5.0

Very helpful and courteous staff. Thank you!

Rating:

3.0

Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.

Rating:

4.0

The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.

Rating:

5.0

Staff was great! Thank you!!

Rating:

5.0

:)

Rating:

5.0

A real lifesaver and the staff is super friendly!

Rating:

5.0

Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.

Rating:

1.0

Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.

Rating:

5.0

Very polite and Friendly With us With respect Thanks again!

Rating:

2.0

Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there

Rating:

5.0

We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.

Rating:

5.0

Thank you for being kind and helpful.

Rating:

5.0

Very professional and friendly staff.

Rating:

5.0

Very helpful and professional

Rating:

5.0

Very good service and the employees were very good

Rating:

2.0

I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .

Rating:

5.0

Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle

Rating:

3.0

I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.

Rating:

5.0

I do not have words to discribe how helpful and Cortez they are. They make my move easy.

Rating:

5.0

Very friendly people. They did every thing to resolve my dificulties . I righ recomend .

Rating:

4.0

We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.

Rating:

5.0

The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol

Rating:

5.0

Very friendly and helpful.

Rating:

4.0

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