Customer Reviews for U-Haul Moving & Storage of South Sarasota

7049 reviews

4861 S Tamiami Trl   Sarasota, FL 34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd)

(941) 921-6605

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(941) 921-6605

4861 S Tamiami Trl
Sarasota, FL 34231
(Just South of Proctor Rd / 1 mile South of Bee Ridge Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

Clean the truck before giving it out - the windshield was COVERED with dead bugs. The windshield also had a crack in it. As far as the store, it seemed understaffed. The gentleman at the counter, while very nice, was backed up and very rushed to the point where I could barely understand how quickly he was speaking.

Jason S. 
Rating:
5.0

Answer the phone. Very short staffed

Emma E. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

As always Jonathan was amazing at the 41 location in Sarasota by Phillippi Creek

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

hard-working bunch of people there. thank you for the great service

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

Customer did not leave a comment.

Brandy M. 
Rating:
5.0

They are a great location and I would receommend.

eric B. 
Rating:
4.0

The general manager is a little quirky and at times did not make me feel welcomed. Almost like I was burdening him. But then at other times he was helpful and made sure I was taken care of. The girl that was there and checked the trucks in and does the maintenance on them was great. She was friendly and professional. The wifi there stinks and I was unable to do mobile pickup.

Russ N. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Great customer service there! Very helpful!

linda H. 
Rating:
5.0

Customer did not leave a comment.

bob K. 
Rating:
4.0

Customer did not leave a comment.

Benjamin F. 
Rating:
5.0

Again great! Friendly, fast and professional return of equipment! Total of 10 minutes from arrival with the truck to completion!

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

It was a bit confusing as to where we were supposed to park and leave our car when we first arrived.

Gregory L. 
Rating:
5.0

Overall, it was a very pleasant experience. Excellent customer service!

Grady B. 
Rating:
5.0

This uhaul location has many choices of vehicles and is very well run. The staff is efficient and organized. You are in and out quickly snd they set up your equipment for you. The young lady who pulled our trailer manually to our truck and installed it was particularly impressive.

scott B. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

Darrel M. 
Rating:
5.0

Staff was very knowledgeable helpful and prompt…

William P. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

AC stopped working halfway through the trip. Also had I tire blowout on the trailer. It took Roadside Assistance over 4 hours to have it repaired. I've used Uhaul exclusively for over 20 years. I'm going to think twice next time

Timothy H. 
Rating:
5.0

Working fine.

steven W. 
Rating:
5.0

The staff was super friendly and helpful and apologized for the leaky tire.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
2.0

select staff members were very sarcastic and rude

Anthony A. 
Rating:
1.0

I had a reservation for a pickup truck for Saturday morning and then on Wednesday they texted me and said that they didn't have the truck and I would have to go to a different location. I made the reservation 2 weeks in advance. Very unprofessional.

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

SCOTT H. 
Rating:
3.0

Only issue we had was with the return Taking pictures and everything was truly an annoyance

John H. 
Rating:
5.0

Customer did not leave a comment.

ed W. 
Rating:
4.0

Customer did not leave a comment.

RYAN K. 
Rating:
5.0

Nothing

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN A. 
Rating:
5.0

Everyone who was working that day was super nice.

James L. 
Rating:
5.0

Customer did not leave a comment.

JEAN M. 
Rating:
5.0

Customer did not leave a comment.

henry M. 
Rating:
2.0

Customer did not leave a comment.

michelle B.  |  Overall Experience 
Rating:
5.0

Felt safe.

Joseph H. 
Rating:
5.0

Very friendly staff

William R. 
Rating:
5.0

Customer did not leave a comment.

Tara H. 
Rating:
5.0

Everything was PERFECT!! Great service, no waiting, equipment clean and working just fine. Very Happy!!

gordon M. 
Rating:
5.0

Jon Crotty made sure that we were taken care of and that we were able to get our furniture out of there in a timely manner!

mark H.  |  Overall Experience 
Rating:
5.0

I was very happy with my pickup experience, keep up the good work!

Robert L. 
Rating:
1.0

When reserving the u-haul the location selected was misleading and almost 30 minutes from actual location with no help from office staff as to why. My pickup was the Hideaway storage located North Sarasota but when I arrived the actual pickup was South Sarasota. Very misleading and deceptive business.

Alvin B. 
Rating:
5.0

When we arrived to uhaul we found out our movers canceled on us. The folks there at uhaul quickly gave a list of movers the assist. On the front end my neighborhood loaded us. However on the back end the guys at Uhaul gave us Chucks name and he and his helper meet us at the new house and unloaded us. Very grateful for chuck.

Mistye A. 
Rating:
5.0

Customer did not leave a comment.

Gail T. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN L. 
Rating:
4.0

Wifi down so difficult to self check in. Employees seem disgruntled

Cheryl M. 
Rating:
4.0

the associate assisting me was very helpful and professional

FRANK R. 
Rating:
2.0

Agent was not welcoming, gave off a bad first impression for Sarasota Fl.

John T. 
Rating:
4.0

Customer did not leave a comment.

Matteo S. 
Rating:
5.0

Thank you so much

ATEF S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

harry J. 
Rating:
5.0

Customer did not leave a comment.

douglas F. 
Rating:
5.0

We think you particular location on Tamiami Trail is the best.... every one is always so good to us.. Jason is the best.

Smith T. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
2.0

The good: I was able to rent a pickup truck on short notice. It was 20 minutes until closing and I think the staff wanted to call it quits at 15 til. I made the reservation at 6:30pm after I found the Lowe's truck was disabled. The Bad: no place to park the vehicle I arrived in and had to park in a restaurant parking lot across a major highway. Long story short, the Lowe's truck is $19 flat fee for 90 minutes and unlimited miles. The U-Haul rental advertised 19.95 but after + 30 Miles @ .59 + $10 Insurance + $10 Gas + 40 minutes to do the unattended drop off return totaled $60 for 30 miles. So 3 times more for 3 times the hassle.

John C. 
Rating:
2.0

Was scheduled to pick up truck and trailer at 8:00 was there 20 mins. before scheduled time. Almost an hour later before we got out of there. Only one person working. When we brought the truck back also took almost an hour for only one person working.

jack sr T. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN F. 
Rating:
5.0

Customer did not leave a comment.

Dawn V. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
1.0

Customer did not leave a comment.

BOB S. 
Rating:
5.0

Customer did not leave a comment.

Norma Jean E. 
Rating:
5.0

I didn't need to go into building. Woman checked everything and it was a quick and easy return.

Marian T. 
Rating:
5.0

Customer did not leave a comment.

T H. 
Rating:
5.0

Customer did not leave a comment.

Valerie C. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
5.0

Customer did not leave a comment.

Shawn E. 
Rating:
5.0

Customer did not leave a comment.

Tod N. 
Rating:
5.0

Customer did not leave a comment.

Henry G. 
Rating:
3.0

congested lot - parking to enter the office was poor, and the equipment was difficult to acquire. Had to leave the property and enter from an alternate entrance. I was shocked about the insurance cost - very ugly prices. I've thought about competitors - need to consider other options.

William I. 
Rating:
5.0

Jonathan, the owner was extremely helpful and courteous when I made arrangements to pick up the trailer.

Steffen S. 
Rating:
2.0

Customer did not leave a comment.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Geni P. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

The truck was clean except for the windows. Could have been cleaner.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

The representative actually called my husband an asshole. Need I say more? We were a bit tired and frustrated after being transferred 4 times by Uhaul personnel in an effort to get the drop off facility straight. We had ori been assigned a location 3 hours away from where we were. Ridiculous all around but Judy from Vero was our hero.

Nancy C. 
Rating:
4.0

☮

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Jack H. 
Rating:
4.0

Customer did not leave a comment.

TARA N. 
Rating:
3.0

* I dealt with 4 people at this location. 2 were great to work with. 2 were unhappy people and unpleasant. * My hitch installation was excellent and the price was half what my dealership wanted to charge. However, the parts had not arrived to the location for the appointment, I was not notified in advance so I showed up for a no-go, and then had to reschedule the install. Again, I was not notified if the parts had arrived for the second appointment (which they had). Not related to this location -- * 24 hours in advance of pickup, the scheduling team scheduled my pickup 90 minutes away from my prefered location, which I had to call and rearrange. * The wait time on the 800 number was always at least 20-30 minutes -- unacceptable. * The trailer performed great for our 1400 mile trip.

Philip J. 
Rating:
5.0

Tell your employees to inform the customers to NOT put the key in the drop box before singing the vehicle out after hours. I put the key in before signing the vehicle out and couldn't do any of the shit the website wanted me to do.

GAVIN W. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
1.0

Extremely rude employee. Screaming at customers, and being abusive towards multiple elderly customers.

lauren H. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

There always great to deal with quick and efficient

George C. 
Rating:
5.0

Customer did not leave a comment.

Mayra A. 
Rating:
2.0

Only one unit available was supposed to be a split level but we only were given upper half and our stuff didn't fit

michelle B.  |  First Impressions 
Rating:
5.0

Tommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!

luis r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis r.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MARBIN R.  |  Overall Experience 
Rating:
5.0

Staff was awesome - very much- truly awesome

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul B.  |  First Impressions 
Rating:
5.0

Staff was AWESOME.

John S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Q.  |  Overall Experience 
Rating:
5.0

Amazing customer service!

Sierra J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen P.  |  First Impressions 
Rating:
5.0

The employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry

Jerry W.  |  Overall Experience 
Rating:
2.0

90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...

Luke H.  |  Overall Experience 
Rating:
5.0

Andrew was great to work with and explained everything about the storage unit

Mark w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff. Thank you!

Autie K.  |  First Impressions 
Rating:
3.0

Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.

Russell R.  |  Overall Experience 
Rating:
4.0

The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.

John H.  |  Overall Experience 
Rating:
5.0

Staff was great! Thank you!!

sheri s.  |  First Impressions 
Rating:
5.0

:)

Marianna N.  |  Overall Experience 
Rating:
5.0

A real lifesaver and the staff is super friendly!

Angela C.  |  First Impressions 
Rating:
5.0

Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.

John H.  |  First Impressions 
Rating:
1.0

Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.

Tim D.  |  First Impressions 
Rating:
5.0

Very polite and Friendly With us With respect Thanks again!

Daniel R.  |  Overall Experience 
Rating:
2.0

Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there

Deborah P.  |  First Impressions 
Rating:
5.0

We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.

carol b.  |  Overall Experience 
Rating:
5.0

Thank you for being kind and helpful.

Cynthia M.  |  First Impressions 
Rating:
5.0

Very professional and friendly staff.

Rob E.  |  Overall Experience 
Rating:
5.0

Very helpful and professional

Rob E.  |  First Impressions 
Rating:
5.0

Very good service and the employees were very good

George A.  |  Reservation 
Rating:
2.0

I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .

Stacy M.  |  Reservation 
Rating:
5.0

Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle

Randal D.  |  Reservation 
Rating:
3.0

I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.

denise b.  |  Reservation 
Rating:
5.0

I do not have words to discribe how helpful and Cortez they are. They make my move easy.

MARLENE V.  |  Reservation 
Rating:
5.0

Very friendly people. They did every thing to resolve my dificulties . I righ recomend .

MARLENE V.  |  Reservation 
Rating:
4.0

We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.

gordon c.  |  Reservation 
Rating:
5.0

The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol

bill s.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Alisha B.  |  Reservation 
Rating:
4.0

No comments at this time

Mark B.  |  Overall Experience 
Rating:
4.0

Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.

John H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top