Customer Reviews for U-Haul Moving & Storage of South Stafford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Stafford

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Mashawna L. on

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Always greeted with professional, friendly and efficient service

Valerie C. on

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Friendly Staff. Clean Unit.

Stephen J. on

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Mohammad S. on

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Mohammad S. on

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Amazing guy at this location, got me out of there in less than 5 minutes, and was super nice.

Edward R. on

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Very clean...courteous service. Great drop off area after hours

Edi I. on

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Sharese J. on

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I asked the manger D’Ann for 4 more days a week before due. Closing was delayed,so the tile man didn’t have enough time to complete the job. She said I had to pay awhole month for 4 days morepoor CS

Valerie C. on

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Very pleasant experience. On-site Manager and staff were very accommodating and helpful. Would recommend this location to any one in need of a storage unit.

Pamela L. on

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Great service referred by the other storage co down the. Street. I didn't even know you could rent a pick up truck

Steven T. on

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Kenneth L. on

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Booker W. on

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John w. on

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I had to drive across South Houston to this location, passing other closer U-Haul locations for U-Haul's convenience because there was a rush to get it ready for another customer. Let customers drop their truck off at the closest location.

Basel N. on

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stephany l. on

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Chris O. on

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Wonderful staff

Travis M. on

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NATASHA L. on

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D-An was absolutely AMAZING!!! This was a very stressful move for me, and D-An was there 100% making it so much more bearable. She was coming up with answers for questions I didn't even knew I had. D-An had to put up with me for over a week! She helped me with U-Boxes, a moving truck, and moving supplies, and she did it all with a smile. Her Customer Service skills are A-One, and you can tell what she does is more than just a job to her. I really felt like she cared. D-An totally ROCKS!!!

William G. on

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Dale C. on

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Great service. Make sure that you explain exactly where the customer is to find the truck they are renting.

Chandler L. on

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Brian D. on

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Igor K. on

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I've got great welcome at this location. Personnel was very helpful. It's such a big difference from departing location!

Cylys C. on

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Na

dELNETRIA M. on

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johnathan A. on

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Charles M. on

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D-An is a great manager and was very helpful

Derrick L. on

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Carlos S. on

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Carrie W. on

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Roberta M. on

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Kimberly D. on

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fred s. on

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adrian P. on

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Great Service, but it was assumed I didn't have a credit card I think to ask would be better customer service

Carl M. on

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Great people .

Crystal N. on

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Una E. on

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Everyone was very helpul

Hugh F. on

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Papichio A. on

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Jack s. on

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Drop off location people great

Jason T. on

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robin d. on

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Manager has a nasty attitude and talks down to employees and her disposition was extremely negative. The corporate office needs to do a secret shopper visit and see the truth for themselves. SMDH

chanell m. on

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My experience was fantastic. The staff was super friendly!

kay h. on

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location at 603 FM1092 was great, both manager and CS associate were friendly and helpful, van was very clean....overall a good experience and would go back

Jamie H. on

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Karen A. on

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Absolutely nothing! This location always provides outstanding customer service! I highly recommend anyone to rent here. Thank you

Shuna W. on

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Mauricio F. on

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Vehicle was clean upon entering, staff is friendly & quick.

DEJAN D. on

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Tony R. on

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Christopher I. on

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Just keep doing what you are doing now...

Damian D. on

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To be quite honest I do not know where to begin...your storage manager D-Ann Smith gave me on of the weirdest customer experiences I have ever had in my life and I'm 60 years old so I have had countless customer service experiences, however I have never ever felt like your manager made me feel today... She seemed to be in a trance state maybe drugged up and definitely in a very high gear, she kept repeating herself, like when she was trying to explain the terms of the contract and the conditions...it got so bad that I asked her to please SLOW DOWN and she said "honey, I only have 2 speeds...fast forward and when I am not in fast forward I am asleep! And I have been like that since I was a child" To me it was like "take it or leave it"..! There was a dolly and a blanket attached with zip ties inside the truck that I rented, I asked the guy that brought it to me if he could take those items off since I did not need them, he said "go inside the office ask the manager and if she says yes I can take them off for you"...I went inside and asked Ms. D-Ann Smith and she didn't even let me finish explaining, when she said "those items stay with the truck!"...I explained that I did not need them and they were taking up space and she refused to accommodate my request. I had a reservation that I made online and unfortunately I had to move out of my place and put my things in storage yesterday so I could not afford to go somewhere else, But be sure that I will NEVER EVER rent from this U-Haul place again, as long as D-Ann Smith is the manager...!

Jimmy T. on

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Donald S. on

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Truck was a little worn - but no big deal Window roll down, visor and tailight out. Very good experience wiith this location and UHaul.

Michael M. on

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erica c. on

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Nothing need to change everything at this location was perfect. The customer service was awesome and the whole team did their best to make sure I was satisfied and happy before I left. The manager made my day such a better one not for sure what her name is but I want to say thank you for all your help.

Bozie G. on

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Advised the computers were down and would contact me the next day. I was contacted and storage contract was completed.

Kristen M. on

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They are SO great! Very helpful, competent, and friendly, I am a repeat customer, and will stay with them as we move kids in & out of college apartments. Fleet is clean and well maintained.

David A. on

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LORI K. on

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The 0.89 cents per mile is a bit steep but this location is great.

Doug M. on

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Nicole P. on

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Brandon was very helpful, empathetic and attentive.

CHRISTINE A. on

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Staff Was great. De Ann worked with us through multiple truck rentals along with our storage needs. Thanks for great service

Hollis R. on

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Trevin T. on

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Debrah S. on

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Michael B. on

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LAVON G. on

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Fernando H. on

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Alexcia D. on

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MELANIE S. on

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Exceptional service, as always! DeAnn is amazing!!!!

John Matthew B. on

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efficient staff & drop-off process.

Xing H. on

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The staff is friendly. The location is easy to find.

MICHAEL B. on

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James B. on

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Kevin H. on

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When I rented the truck, I was asked about how many miles that I was going to drive and I replied "well I don't know maybe 30 or 40. She wrote down 30. I drove 48 and was charged an extra $22. That is wrong. She could have told me that it mattered what I guessed and then I would have said 50, but I was never told that there would be an up charge if I went over. That is flat wrong and I will make sure I never rent from there again and will tell anyone who asks about my experience. That is a terrible way to conduct business.

Brad R. on

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Great location! Very kind and understanding especially due to the bad weather in the area at the time.

Parimala V. on

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The rental was already dusty when i took it. I put up photos for proof as well. Yet I was charged 25 dollars for cleaning. This is not a fair practice and I will not recommend uhaul to anyone

Gilbert A. on

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viola a. on

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Siu C. on

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veronica a. on

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Peter N. on

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Tracie N. on

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Giving me a recipe when asked, at the least.

DEJAN D. on

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Roland D. on

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Cary R. on

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Lori was extremely helpful and courteous.

Gilbert M. on

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Roland R. on

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Doyle M. on

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It is always a pleasure using your service...

Linda H. on

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Thank you D-An! You were so helpful and even loaned me your reading glasses! Thanks for making this a fun experience. Linda

Daniel E. on

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Loren H. on

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Michael G. on

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The equipment I reserved was not available. I had to go elsewhere to satisfy my moving needs.

Anonett F. on

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The staff is very friendly and very helpful. I’ll be going back to them if I need storage or rentals again.

DOYLE M. on

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Kelvin S. on

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I was given one of the best customer service experience I have ever had. The gentleman who helped me was so polite and professional. He did everything he could to accommodate me and my family. Definitely will be back

Roderick D. on

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D-Ann and Crew are all helpful, courteous, and professional. Refreshing to work with in a typically stressful situation. Kudos and Thanks.

Wanda W. on

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You’re doing a great job no need to fix what isn’t broken.

Taylor C. on

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Leonard Gay was very unprofessional. He said one thing and followed through with the complete opposite. Will NEVER use Uhaul again.

Angela D. on

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Equipment was clean!!! Equipment was OUTDATED AND SHOULD NOT BE ON THE CONSUMER MARKET. A/C did not work and engined smelled very bad and couldn't rolled down both windows. Non-Electric windows!

Shweta A. on

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I had reserved 2 uboxes at westpark location in Houston, tx. I was to load the boxes at 4 pm that day and went to confirm my reservation and site readiness at 12 noon. The site managet confirmed that my boxes would be ready at 4:00. At 4:00 pm when i arrived at the site with moving truck, a different site managet told me that he had no boxes for me. After 30 minutes of agonizing stressful wait he sent me to another site that was 10 miles away in Stafford in evening Houston weekday traffic. As this new site was not my original site of reservation after driving to the site for about an hour, i had to wait with the movers and thier truck for another hour. We started loaded in dark. After all this, I had to pay the movers 350 dollars more than what was planned because thet spent 3 hours more than what was estimated. I have made numerous calls to uhaul for a credit as this was their mistake but I have note received any credit or even a phone call to address this. Please stay away for u box. Extremely unprofessional staff and no ethics.

Brian S. on

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Great service and super clean, ready to go trucks.

Booker W. on

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Jerry S. on

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Andrew M. on

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michael w. on

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Employee very knowledgeable and helpful.

Bonnie H. on

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The staff were very friendly and the facility was clean and very accessible to where I live. I would highly recommend this facility.

MARCUS F. on

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Gregory N. on

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Tonya P. on

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The process for the self check in could be easier. I was out in the middle of a storm trying to resend a headshot because my drivers license photo didn’t look like me. I had to explain clearly my hair is different & I’m wearing glasses. That was frustrating as I had gotten out of my vehicle & was heading to the rental in the rain when I received the request for a second headshot.

Sarah H. on

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De-Ann was amazing she made my moving experience that much better. The helped me with everything I needed to move. She answered all my questions, to went over and beyond. Thank you so much, De-Ann.

Eugene W. on

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Everything was top notch. I came in not knowing what to do and the employees made the process real quick and simple.

Rosevelt P. on

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We treated with respect, that's what you should expect that from any company you do business with, Thank you.

Charles A. on

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AC wasn't working Leonard, one of the employees did a great job and reccomended I did not pay for truck only miles used Thank you for great customer service

JAMES C. on

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Kenneth N. on

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Very nice facility. Clean lot, clean bathroom, etc.

Scott W. on

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Edwin W. on

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RenL J. on

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Dwayne W. on

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A truck this size should have a rear view camera. Biggest issue I had was the side mirrors were loose and shake too much to use on the passenger side mirrors. Other then that the truck was fine.

Randy M. on

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Manager was absolutely professional. Thumbs up.

Jose B. on

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Chateara J. on

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Great experience!!!!! Will return when I need a truck again

Juanita P. on

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Keep up the good work. A very satisfied customer.

Stan k. on

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Clean, efficient, well organized operation. Van was clean and ready to go when I arrived. Excellent service.

RIJO J. on

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Larry J. on

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Steven R. on

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The representative named Chad was such a friendly and knowledgeable person behind the desk. He guided me threw the whole process easy and fast. I was in and out in minutes.

Cynthia N. on

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Great service, convenient, easy to work with

Rick R. on

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Not a thing??

Robin K. on

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Better phone customer services and better functioning 24/7 truck rental. I was charged for two days and didn’t have the truck for more than 23 hours

Quintessa M. on

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Our rep was friendly, and the overall experience was easy and affordable.

Tera W. on

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They argued with the person making the drop off. My father died so I was unable to return it myself. I had called previously and was told that I could Bri g it to any U-Haul center. The place was very rude and not helpful to my representative at all. To much information was disclosed to the person dropping off the U-Haul who wasn’t me. Communication needs to be consistent to what is being told on the 800 U-Haul number. I had no other way to get it to U-Haul because my dad died. Very unprofessional and I will be following up with the BBB.

Anthony M. on

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Very very outstanding place to store your belongings you have a card where u just swipe it and enter anytime you need to the units are very clean and Leak Proof the staff are very friendly helpful

Rafael R. on

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Kevin W. on

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Very good experience with Uhaul on both ends of my move.

Tavasha D. on

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Manager was Awesome I would recommend this location to anyone

myrtle s. on

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Akisha D. on

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Lady D and staff were so helpful .i would return.and refer others

Kirstin O. on

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NA

Sarah D. on

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Staff was nice but I was very alarmed/disgusted to observe their manager D-An being verbally abusive/berating her staff, particularly Leonard. He was clearly mortified but was respectful in response.

RUTHIE Y. on

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The manager D'Ann has the personality and courtesy for her job. She is very professional as the other staff. This is the most professional staff I've met & I've rented a lot from U-Haul.

Larry P. on

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Good people working there.

Ingrid H. on

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D-An is fantastic, incredibly helpful, and a pleasure to work with!

SYLVESTER P. on

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Your service is excellent. Courteous and very helpful. My husband and I feel secure leaving our property in your care. Thank you.

Brenda V. on

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D-An is my IT

DOUG F. on

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David P. on

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The manager and staff were always friendly and helpful.

Martin E. on

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Very professional and helpful, I probably will be using this location for as long as I need . ..

Rodderick S. on

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I enjoyed you while I was, a customer. You are great. God bless

EBONI D. on

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Very accommodating

Tina C. on

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Brandon was very helpful n apologetic informing us he wasnt accepting small trailors. I was NOT HAPPY with news. Very inconvenint goin to other spot next day! Poor corp instrction amngst UH locations

Samyra S. on

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na

Carlos P. on

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It was there job to up sale me, but after the third time that I said NO they still continued to try, not cool. I asked for my refund since I wasn’t able to use UHaul, and it turned into an argument.

C E H. on

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friendly service

Willard M. on

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Ms. De Ann and Staff are a great team... always willing to assist

Kevin J. on

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D-Ann is an amazing lady. She is a straight shooter but kind and customer focused. She is the jewel of Stafford UHAUL. It was and always is a pleasure to work with her. Thank you for your service!

Hattie Michelle C. on

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Thanks!

Jermaine C. on

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Ms Ann Smith was very helpful and provided great customer service

Robert M. on

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Extremely unorganized and had issues working the computer. I tried to upgrade to the next size of 10*15 and after I measured it was told that even thought he measurement were 10*12 i was wrong.

Raquel H. on

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Never had any issues with this facility.

Rudolph P. on

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Their customer service and willingness to work with me and help me in everything I needed is well appreciated and excellent. They were very helpful

Cindi H. on

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This was a U-box move. My belongings were moved from California to Texas. From the beginning to the end all the staff and delivery drivers were professional and polite. Not one item was broken. GREAT

JAN L. on

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Nice facility. Friendly and helpful staff.

ranessa d. on

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Great location!

Seble W. on

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Deanne was very nice and helpful.