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john o | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of South Stafford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Several times I came to the facility and could not get in to my unit, when it was stated online that I should have access during the time that I went
FELICe d | Overall ExperienceI returned the truck around 6:00 PM on July 1, 2025. However, I did not receive a return receipt as expected. I had to reach out via the online chat system to request the receipt, which is not the usual or convenient process. Additionally, there was a $25 refund advertised for returning the truck in a clean condition. Despite meeting the requirement, I did not receive this refund. This raises concerns about the accuracy and purpose of such promotional claims displayed on the truck.
SUSHOBHAN PAbout my rented Truck: Steering was not stable, it kept moving itself. A kind of loose. Break was not perfect. However we accomplished the 18 Hrs journey successfully.
Yam NUhaul on Murphy RD. are great people. My experience with this location was great!!
MARCUS MEverything was awesome the only thing when I first moved in I was outside the gate for 45 minutes cuz my mood was couldn't get in the gate something was wrong with the car
REGINA J | Overall ExperienceThis team was amazing. They knocked out a 1 bedroom to 2 bedroom apartment unload that was on the third floor in less than one hour. They were prompt and fast and polite. Chris was very helpful and definitely will make sure your move is fast. Thank you!
Ayianna GOkay
michael w | First ImpressionsEveryone was so professional. Only had one problem but it was quickly resolved. So overall very satisfied.
MARILYN W | Overall ExperienceDaniel was very helpful and professional.
mary dI was paying for a climate control storage unit. Every time I went to get things out or put things in, it was hot inside just as well as it was outside.
Debony S | Overall ExperienceExcellent service and clean and well maintained equipment.
HAKEEM GVery helpful and nice…friendly and energy is amazing
JASMINE THelpful and Friendly
BETTY H | Overall ExperienceThank you
Kristin A | First ImpressionsGreat helpful staff
Michael OThe trailer had a small amount of debris inside, and the plate where the lighting harness goes into the trailer tongue is loose. I put a small blue bungee cord around this part to secure it. Other than that, it was a very pleasant experience and D-An, Dave and Daniel were very helpful and professional. Five stars, would highly recommend!
Carol GAaron was so helpful. He made it so easy for me.
MARILYN W | First ImpressionsThe guys I interacted with were great excellent customer service especially Daniel. They were very helpful
DEIDRE EThe employees made the experience very easy, I was very pleased with the rental, I got the job done, and I will definitely be back again
RICARDO GExcellent service
JORGE GThe last truck had a damaged bumper issue
JOHN MRude customer service
RUTHIE LGreat staff.
Bobby H | First ImpressionsIn and out without a hitch
FRANKI MNo improvement needed
BARBARA HI had this experience with this company and the cars are good and clean but the employees are not experienced in dealing with customers at all they are bullies there is a person with green eyes he was angry all the time. And he was uncooperative.
ayman sYoung man who checked the equipment back in had exceptional customer service skills. Please value him.
Michael PVery friendly and professional!
BETTY KFast service and accomodating sales team. Very efficient operation
MICHAEL MThe truck I had had a miss in it it ran horrible. I didn't know if I was going to make my destination in one piece. The truck was pretty, it was new, it had low mileage, but it ran horrible
BILLY NUhaul truck is rented had multiple water leaks soaking many of my contents. Drip off Uhaul dud a water test while I was still present and they found multiple areas leaking into the cabin.
Emanuel ENice gentleman that helped me.
ALBA CGreat customer service either in-person or by the telephone..
VICKY F | First ImpressionsGreat Service! Thank you
INGRID C | Overall ExperienceI always rent from this location. The staff is very polite and friendly. The process goes along very smoothly.
ISABELL MIt was a quick and easy process. Fast and friendly service.
TANYA MGreat management and staff, amazing!
duria s | First Impressionsthe lady at the frontdesk, the manager she is horrible. very rude, unprofessional, she dnt want to listen our concerns anything, very bad experience this time.
ANOOP MHad what we needed, checking check out process very easy.
STANLEY WNo improvement needed. Daniel did a wonder job in helping me with my rental.
JAMES TGreat Experience
ARTHUR FNothing
DENNIS MHad my truck ready to go. (And all the pads I ordered). Also good selection of moving supplies.
MARVIN EFound perfect storage size and needs. Staff super friendly
Rudy A | First ImpressionsNothing! Customer service was really good!
ANDREA BTrust
DEFIN SI believe the counter clerk name was D-Lyn, my apologies if not. But, she worked quickly and accurately juggling between two to three customers at a time. I was able to get the truck with no issues. An employee called me asking if I need more time. He was able to update my contract with the updated time. I was not able to stop for gas so, the employee who accepted my return explained to me clearly how much extra I'll be paying for gas. I appreciate it and thank you.
LATRICIA WThe rep from the Stafford location was fantastic. She got me in and out. The transaction was so easy. And dropping it off was even easier. The guy from the beltway location was so quick with me. Got me out of there without a wait.
DANIEL SCancelled my reservation without my consent, booked a dolly they said it was available getting there, it was not available. Returned the truck with gas filled up to the same level it was when I took it, yet they still charge my card for gas, went to their office to lay my complaints I was told it was an error yet I wasn’t refunded. Their service was below average this time
NDIFREKE LStuff very professional and friendly I'm very helpful had my storage there for about almost 2 years and I would recommend U-Haul to family and friends
sylvia r | Overall ExperienceI have used this location several times and the manager is always super helpful and knows her business and how to run it.
Dana CD-An and her team were absolutely incredible! They provided top-notch customer service when it came to renting a truck and cargo van. After reserving a truck, I realized I needed a larger one. Despite not having an extra vehicle available, D-An went above and beyond to make it happen. Daniel was also incredibly helpful on the day of my move. The entire process of picking up and returning the vehicle was easy and quick. All I had to do was use my phone to take a headshot, take and upload a picture of the front and back of my driver’s license, and estimate how many miles I planned to drive. If you wanted insurance coverage, you simply selected one of two options on the screen. I believe the entire process took only about 3-5 minutes to enter all the necessary information and pay. I was also thoroughly impressed with how smoothly everything went when I requested access to my three U-Boxes. So, if you need any or all of what I needed for my move (supplies, U-boxes, truck, van, etc.), this is definitely the place to go. Thank so much, D-An and team!
Tanaga BThe office personnel is so abrasive and unfriendly. The increase in cost over the years w/rodents in my storage unit was displeasing.
KIMBERLY B | Overall ExperienceNothing at this location All is well
VERITA DNo recommendation
Monica DDeana and Daniel did a wonderful job Deana was able to get me in and on the road Making sure the Car hauler was safe and ready for my pickup She is amazing she was multitasking and still able to focus on my needs Daniel went above and beyond to make sure I had the car hauler on the date needed When I returned the trailer he was there to make sure all went smoothly I am definitely going to recommend this location to my friends in the Classic Car community Thank u again for the wonderful customer service Bill Sysman
WILLIAM SI used this parking space for many months. It was muddy when I rented it, but it was the only one available for rent. I wanted to move to a space with no mud after a rain. Another space was never offered to me, however the price kept increasing.
Norris D | Overall ExperienceTruck was ready when we arrived. Check in was smooth as well as checkout. The app is easier to use to upload pics of the vehicle. That’s the only part I would change. The pics were to simply verify vehicle condition. I think this would go smoother if the rental attendant was to do a walk around with client and inspect and check off items including noting mileage. Then all the client has to do is initial the inspection. Then upon return a quick walk around and mileage noted is all that’s needed. This process is much smoother and less time consuming. Exactly the way rental cars are done. CG.
Charlotte GHelpful and great services everytime.
ANGELA G | Overall ExperienceGreat staff. Very professional and excellent customer service
STEVEN BGreat Staff, very friendly
BRUCE S | Overall ExperienceVery impressed with the organization and efficiency of renting the truck on both ends. Quality of the truck was very good.
MARK SExtra charges do not make sense because I added more money to the gas tank.
Sayed AD-Anne from Stafford TX is an amazing manager and all around human. Sad to have missed her when we completed removing belongings as I wanted to tell her thank you and good bye in person.
Lisa K | Overall ExperienceGreat help
MICHAEL OHappy New Year, I want to thank you all for the excellent service, both of my rentals were clean and trouble free. Keep up the amazing work. Ms. Bush
BRIDGETT BExcelent Service Equipment safe
EDWARD HThis is very bad service especially at this branch.
CHAVALIT HWe enjoyed the flexibility of changing pick-up times and the ease of self-checking in.
Leanda TVery friendly customer service. Thank you.
GREGORY JThank you
DONG NMike was very professional helpful nice customer service at front desk
MONICA E | First ImpressionsEverything was great from pick up to drop off and the workers were friendly and courteous.
Leanda TMs. D-An and her team are awesome!!
Ryan J | First ImpressionsMs. D-An gives amazing customer service!!
Ryan J | Overall ExperienceWe were told by a couple of guys that if we rented a larger truck that it automatically came with a large auto lift gate and a dolly. When we came to get the truck, the lady told us we had to pay extra to used the dolly and we found a slide out roll up ramp where we had to push the heavy furniture up a small ramp. I'm not sure who told the lie. The lady was very rude. Not good customer services practice by her.
RUFUS PExcellent!
WILFREDO RIt was cool I just didn't like using the app, Im a in person type person
SHANEQUA GExcellent service and secure storage.
ABEL O | First ImpressionsStaff was amazing, very helpful
BRUCE S | First ImpressionsThe people were very professional, courteous, flexible and understanding (especially after Hurricane Beryl). The best experience I have ever had since dealing with storage companies and renting moving trucks. I recommend you give them a try. Thank you very much!
MARIAN c | Overall ExperienceWill definitely use them again!!!
TAALINA Z | Overall ExperienceI came in very clean place the stuff was so very friendly I how a lady employee she showed me the unit I will have just great conversation I definitely will tell a friend and family members about this U-Haul place……..
Terry M | First ImpressionsGreat customer service from the front desk reps. They are always helpful!!
LATOYA W | Overall ExperienceStaff was super friendly and professional.
ARTHUR H | Overall ExperienceMicheal was very nice and he really helped us when we needed the most. Thank you Mike your the best. Over all it was a pleasure and a secure to have our items secure we did not have to worry about anyone breaking in. Thank you uhaul for everything.
ASHLEY J | Overall ExperienceN/A
Chester H | Overall ExperienceConvenient location with surveillance, gated and covered parking for my big rig.
SPENCER J | First ImpressionsGreat place,Great management team
Terry L | Overall ExperienceThank you for creating an environment that ensured my belongings was safe and secure. You attended to me in a friendly yet professional manner each time I contacted you. Thank you for going over and above to resolve my issues in all transaction, all the time.
DATONYE C | Overall ExperienceYour rates are too high if compared to other companies. Even though your discount price is still higher than other companies regular price
Judy P | Overall ExperienceNone
ALICE H | First ImpressionsMicheal was amazing
ASHLEY J | First ImpressionsWorkers were very helpful
peggy h | First ImpressionsMS D ANN IS THE BEST SHE HAS A BEAUTIFUL PERSONALITY AND SHE IS A PEOPLES PERSON THE PLACE WAS NICE AND CLEAN SHE WAS VERY ACCOMMODATING KEPT HER STAFF TOGETHER AND ON THERE JOB EVERYTHING WAS AMAZING THANK YOU SO MUCH MS D ANN YOUR LOCATION IS GREAT YALL WENT ABOVE AND BEYOND
Lakesha W | First ImpressionsExcellent service number one Deann wonderful two thumbs up..
Renita H | Overall ExperienceI appreciate the service I recieived from UHaul in Stafford. Each time I went there the staff was friendly and helpful. I was running late one day to UHaul and I called to let them know I didn't have my pass card and was on my way, well the guy who answered the phone let me know they were closing soon. I begged him to please hold up for a minute and they did. Horafio and Orji were there to assist me. I realize they didn't have to it was closing time but they stayed there and assisted me with another pass card. Now that is Good Customer Service. Thank you UHaul in Stafford on FM 1092
Cheryl W | Overall ExperienceD-Ann was the first U-Haul facility employee/manager to treat me 1. With respect 2. Who listened to my situation and needs 3. Answered all questions. I called Uhaul customer service twice and placed a credit card on file to have them “hold” my reservation only to show up and they not be available. I couldn’t even finish my question before the other store managers/employees said they couldn’t help. D-Ann took her time to listen and provide a solution to my problem. She made me feel at ease and I will definitely be recommending her location to family and friends!
Bryanna R | First ImpressionsI like the faculty that people were very helpful and kind helping me get a storage
RAUL R | First ImpressionsDee ( the manager) is great. Very knowledgeable and helpful. Her assistant manager is also great and would be a great site manager. Great people and great site management. Dave Snow
DAVID S | Overall ExperienceI love this storage facility I always come here for whenever I need a storage.I recommend them if u are looking for a unit
Stacy G | First ImpressionsD’an went above & beyond expected to get us taken care, with a truck as well as a storage unit. Staff was also great when dropping the truck off.
Christopher S | First ImpressionsGreat service and employees
SONIA H | Overall ExperienceAll good
Carl H | Overall ExperienceEasy, no fuss and convenient experience.
Shirmeca L | Overall ExperienceI love Ms. D and her staff at the Stafford location. They are always fast, professional and friendly. If you have any issues they resolve it quick. I lost my access key and they replaced it immediately.
Tyra W | Overall ExperienceAlways the very best service here.
GWENDOLYN J | Overall ExperienceGreat customer care and well maintained storage spaces THANK YOU
khiry m | Overall ExperienceThe manager is very nice and pleasant and very friendly
Terry J | First Impressionsfine people there
MICHAEL A | First ImpressionsI love this place. Everyone was supportive, helpful friendly and kind. I will absolutely use it again once I get a new vehicle to store. The guys all deserve a raise for always going above and beyond.
cristal w | Overall ExperienceThe manager there was very awesome and professional. I would recommend this facility to anyone
STEPHANIE M | Overall ExperienceMs Dee is wonderful and keeps in communication w her customers and so helpful with my issues ...I highly recommend this establishment
Denise V | First ImpressionsI want to personally thank Ms. Ann for her help, throughout the years of having storage and renting u-haul trucks. She is awesome. She’s also quick, fast, energetics, knows her job well. Her customer service expertise has always been top knotch. . She can handle three peoples jobs at one time. I’ve seen her do it. I seen her handle a customer, let someone in the gate and assist with her fellow coworkers. Ms. Ann not only assist her fellow co workers she give them knowledge about the issue for future reference. Yes, I highly recommend this location.
Touy P | Overall ExperienceMy storage unit had a problem in the ceiling that developed during the lease and damaged my mattress box spring and mattress. The on-site employee took pictures of the ceiling and items mentioned. Still waiting to connect with the manager who is out of town all week.
Audrey P | Overall ExperienceThe staff were always helpful and were great to work with.
Paul B | Overall ExperienceSherrelle was awesome. There was a little confusion on my end but Shirrelle was able to get everything figured out. If I ever need storage space or a rental truck I know where to go. Thanks a lot for the great customer service Shirrelle.
Anthony F | First ImpressionsSomething's are just best left unsaid
micheal a | Overall ExperienceThis was the best U-Haul company that I ever encountered. That was extra nice extra helpful and I was with them for three years. D-Anna and her staff is great. I love the customer service.
Lashawn W | Overall ExperienceThere is a rodent problem at the Stafford location. Pest control required...
Toi E | Overall ExperienceI have been your year-round customer for the past 20 years. You presently have one of the best Managers ever.............
BISSONNET M | Overall ExperienceRat d droppings
Guadalupe G | Overall ExperienceService was above excellent! D-An, cherell, and Daniel are all awesome and sweet. Everyone was eager to assist me with my move. Thank you team!
Bria A | First ImpressionsStaff was varry helpful. I had a quick gate question by the gate though. The thin young man brushed me off and asked me to join him inside. There was a line of customers and I was varry angry. I left to figure my question out on my own.
neil s | First ImpressionsThe facility manager Mrs. D-An Smith was so nice & professional
Abbasyan A | First ImpressionsI really appreciate the comprehension and them not leaning into their own understanding, they really wa t to assist, this is what service should be like, I remember when it was like this everywhere yet hings have changed but not here, courtesy and respect is paramount here, great doing Bussiness with this facility
jeffery w | Overall ExperienceThe manager D-Ann was professional, knowledgeable and empathetic to my son and me when we arrived in Texas from a three day New York to Texas drive on 9/25/23. We had an older dog with us who was stressed from the ride and that all of a sudden became ill from the heat. D-Ann stopped what she was doing to attend to us and provided water and support for all three of us! She won my heart! She ensured we had the Right storage for our needs. This kind of customer support is rarely seen and I appreciate and value her empathy and support! UHaul needs to know she is a Valued employee that represents UHaul in a positive way. Thank you, D-Ann!
Mercy V | First ImpressionsManagement is more than helpful and always available
BOBBY S | First ImpressionsI Love this location.. I've been in the hospital sick with covid which damaged my kidneys and you guys BLESSED me beyond blessings.. great ....place I LOVE YALL
Tyrone J | Overall ExperienceFriendly and humble store representatives
Vivian S | Online Move InIt was a great experience at U-Haul - Stafford!
Nathaniel C | First ImpressionsThe lady at the desk is very good at her job. She needs a raise.
Josh F | First ImpressionsJennifer is amazing!!! Extremely helpful and friendly.
BENJAMIN S | Overall ExperienceOutstanding service
HERMAN H | First ImpressionsDe-Ann and her team went above and beyond when I first rented the truck and moved my things into storage from one city to here and when I moved out. They were patient with my lack of knowledge and assisted me in each area along the way. They made sure that my transition was successful. I am so thankful to them.
ETIMA B | Overall ExperienceStaff and management professional, just out grew the parking spaces, all good, thanks
GINA H | Overall ExperienceI've never used U-Haul for storage before thought I've used their moving services a few times. My first experience storing my vehicle with them was fine except for a little mishap. When I went to collect my vehicle I stopped in the office, spoke with a gentleman that I was clearing out, he checked my account on his computer and told me I was all set. I asked if there was anything else I needed to do and he said no, I was good to go. I collected my vehicle and left. A few months later while I was overseas I noticed they had continued to charge my account for storage. I called them the next business day and couldn't get to speak with anyone. A man would pick up the phone and say something like: thanks for calling U-Haul, please hold. Over and over. I was on the phone for almost 30 minutes and kept getting the same behavior. Meanwhile this was an international call for me. I called back the next day 16 times and still they answer put me on hold and never come back. So I sent an email which no one responded to. A month later I came back to the States and went to their location. The gentleman that attended to me said my account was never closed bhe closed it and gave me the card for the manager and told me to call the next day. I called the manager, De-Anne, explained my situation. She put me on hold to check some things, came back and said they'd reverse the charges! I got my money back several days later. Overall, great service except for the money part and the horrible phone etiquette. I would recommend this location but know that the phone might not be the best way to contact them.
tokunbo a | Overall ExperienceThe lady who works there only on Sundays went above and beyond for us.
Manuel G | First ImpressionsN/A
Jennifer H | First ImpressionsKeep up the good work!
Jerome S | First ImpressionsRude customer service front desk
Juan M | Overall ExperienceThank you ladies for your help. Both ladies were very helpful and welcoming. Both also demonstrated great knowledge of best available products to ensure an easy move.
CNAE P | Overall ExperienceGreat storage and service overall. The only downfall is not being able to access the storage after office hours due to break-ins. Would be great if there could be an on-site security guard. Overall great experience!
Deandre C | Overall ExperienceTheir employees were very nice and welcoming when we first arrived. As we unloaded our truck and into our storage, they went above and beyond to offer us cold water to beat the scorching heat. They also checked on us every now and then to make sure we were okay, taking breaks and staying hydrated.
LANDON P | First ImpressionsI have no complaints about this storage facility other than the prices keep going up. I’m sure that is to be expected.
Tina G | Overall ExperienceD-Ann was great and very helpful when needing an office warehouse. Will be back to this location for the great service the manager provided!
Zoheb M | Overall ExperiencePaid for electric, only on for 12hr?. Class A RV, 6 batteries. $170.00 a month I feel should be 24/7. De Ann and staff were wonderful to work with. Been using this facility for 5 years.
Kenneth S | Overall ExperienceNeed more than one employee working at one time for the wait time is ridiculous
Jamel F | First ImpressionsGreat Customer Service 😊
Angela S | First ImpressionsThe two gentlemen, who assisted us were very professional, helpful, and courteous.
LINCOLN P | First ImpressionsCustomer service was excellent
ADOLFO G | Overall ExperienceThe only reason I am NOT rating this facility an Excellent is due to pricing. For a 10x20 non-climate controlled unit was $255. Way too expensive. I rented here out of convenience as I was selling my house and I needed something available and close by. This location fit the bill. D'ann is great an knows her stuff. Very helpful.
janet c | Overall ExperienceI only have one issue and I was told uhaul by the manager that day that you do not provide a military discount. I was truly surprised to receive that information I normally do not patronize with businesses of this stature that do not provide a military discount please respond
Chester H | First ImpressionsStaff is always available, professional, and friendly. Helpful if you needed and hands off when you don't. Access gate always works!
CLAIRE M | Overall ExperienceFirst and for most I want to say that the whole staff is awesome and was very helpful to me every time. But to D’ An what an amazing person she is, y’all can’t have a more wonderful and caring sole over the facility. I really Thank You So Much and Appreciate everything they done for me.
Keyantye M | Overall ExperienceD'An is great, and her Team as well.
Charles A | Overall ExperienceD-Ann is wonderful!
Tara H | Overall ExperienceEmployee was very helpful and professional
Mashella C | First ImpressionsD-An Smith is the best such a beautiful Lady.
TROY D | First ImpressionsExcellent
Niein S | Overall ExperienceThe stuff was great but especially D-an was the best customer service ever.. thank god for her PLEASE KEEP HER FOREVER 🙏🙏
ADOLFO G | First ImpressionsEverything is great.
christopher m | Overall ExperienceManager was nice, she has good customer service manner. She reserved rv lot for me but lot not wide enough for my trailer so she chose another spot for trailer.
James N | First ImpressionsAs I am moving out of the area, soon, I intend to stop by the office and pass along some positive feedback to the Manager and the staff at U Haul South Stafford.....I've noticed that the office staff and the facility team have really improved, over the past year or so, at least (Perhaps they've been improving over a longer period, but I've at least noticed it over the past 2 years or so.) I've dealt with several of the staff, off and on, over the years and, especially over the past 2 years or so, I've just noticed that, to a person, they've all been especially courteous, helpful, and professional. (I've dealt with a lot of movers and storage places over the years and know that (1) this is not the norm for the industry and (2) this team is distinctive, in a very good way....You've got good people, they seem to be well-trained, have good work ethic, and have developed good customer service skills that will serve them well and serve the business well.....Just wanted to pass that along and say "Thank you" and "Keep up the good work". (Hope somebody actually gets this feedback.)
DON P | Overall ExperienceD An and her staff are very easy to work with and are always looking for ways to help their customers.
Paul B | First ImpressionsDeann is a great manager, she has cleared a few incidents up for me personally dealing with staff and she is a great communicator. This review said 12/1 was my last day but in fact it was end of march I left before 4/1/2022. She assured me the record reflected that. Thank you for taking good care of my items!!
Chantel S | Overall ExperienceThanks again!
Angela G | Overall ExperienceMy unit was broken into and I had to just accept not being compensated due to someone breaking into several storage units.
ANTHONY b | Overall ExperienceGreat service friendly environment
TIMOTHY L | Overall ExperienceThe location and layout of this storage facility was difficult to navigate. Someone should have called me prior to indicate that there was no climate controlled sections available.
ronisha h | Overall ExperienceStaff were great
Deborah L | Overall ExperienceThe gentleman that assisted me was extremely helpful.
MICHELLE P | First ImpressionsMaurice was great! I initially reserved a climate control unit thru the call center. Upon arriving to bring my things, I was informed that unit was not available. Although I couldn't get a climate control unit, Maurice worked something out to where I would be satisfied. Thank yall for all you do.
Shymira C | First ImpressionsI always use the uhaul place love the customer service
NAKEITHA H | First ImpressionsThe staff was extremely friendly and helpful but when I had a problem and had to speak with the lady who was the manager she was the most disrespectful rude person I had ever met in my life. I then came across a few friends who knew the exact woman i was speaking of and refused to use the place because of her. Get rid of her and the place would be 5 stars
Tasha L | First ImpressionsThe staff was very helpful and very informative thank you'll it was a great pleasure to work with you'll this is my place always.
Eddie M | First ImpressionsThe rates were too expensive when there’s a uhaul facility 1.6 miles with the same unit I was quoted 59.95 at this this location and the one 1.6 miles is 24.95.
Melisha B | Overall ExperienceThank you so much Ms Diane and staff @ Stafford location for excellent service all this years.
ADRIAN G | Overall ExperienceD-An Smith, went above and beyond to find a space for my pontoon boat with easy access. She was extremely helpful, and I rate her service excellent. Thanks D-An, Jeff Carothers
jeff c | Overall ExperienceThe few issues that arose were resolved with quick thinking team members…. They were professional and helpful. Thanks , God Bless
pat s | First ImpressionsD-Ann is great and runs a great operation.
BRUSE H | Overall ExperienceMy only negative experience was I only had it for two years and somehow my monthly price changed 3x. I went from $140 to $144 to $149. I believe you should give clients a longer fixed price.
Joseph A | Overall ExperienceD-An smith is awsome
Angel M | First ImpressionsMy rv had the catalytic converter stolen end of 2020 . Taking over over a year to correct . I given only three months free rent. The rv been in shop over 10 months ., also each time going on trip the stall across from had trucks sticking out in the lane and reason why they had boat, trailer, truck in one lane. Complained plenty of times.
ZACHARY P | Overall ExperienceThey had great customer service and was always willing to help
Brandon R | Overall ExperienceGOD Bless!!
NONE K | Overall ExperienceEvery nice and helpful staff
Marvan H | First ImpressionsGood place. Never had any issues in 2 years i rent here.
David G | Overall ExperienceGreat job by staff. Great location for me. I will recommend. Adrian was great 👍.
BETTY H | First ImpressionsThe lady was GRATE !
Ricky F | First ImpressionsOver all it was good. I had this unit for about 10 years. I had severe medical issues during that time and my husband of 38 years had recently died. I was unable to go there for a very long time. Recently I went there and had forgotten exactly how to open the door. The lady manager was openly agitated because I needed help. She made it obvious that it was a bother and I should have known better. Just a reminder, people representing a company have no idea what their customers are going through. Being patient and showing a little kindness when what appears to them we should know better, goes a long way.
LYNDA H | Overall ExperienceI can truly say that the staff has been super nice. The issue I had kind of put a damper in my over all experience. I reported that the pull down door was not working properly to one of the staff members. He said he needs to report it to the store manager the was about a week after i got the storage. I gave him my extra key as he requested to have access to do the repairs. I move out on this pass Sunday the pull down door was never repaired. I've moved to cubesmart where when requesting repairs its immediately.
CARLTON J | Overall ExperienceD-An Smith is wonderful. Always very busy, but kind, caring, cheerful and friendly.
Steve L | First ImpressionsJust have a little concerned about a few tears at the ceiling Of the unit I was reassured by one of the representatives for U-Haul there was no leak
Saritha C | First ImpressionsWasn aware ghi sax facility did not prorate when moving out early part of the month
BABY R | Overall ExperienceAlthough we had some past issues! I was very satisfied!
Cornelius B | First ImpressionsA very wonderful experience and would love is this location again.
SANDI L | Overall ExperienceThank you so much for the time that we needed. It was very well secured and very clean areas. We know where to go again when we need it . Blessings to all workers
Maria D | Overall ExperienceII submitted more than one complaint against this facility. I paid the rent but the facility did not record my payment because of this I was locked out of my unit. The manager assured me that she would apply the payment when she return to the facility but she didn’t . Then she locked the unit and my contractor lost two days. Of work. She also refused to give me my second free unit after I rented a one way unit. I f have filed more than one complaint but no one has reached out to address any of my concerns. I would appreciate someone taking my concerns seriousl before I do. I hope your company will address my situation ASAP. Thanks, Yvonne Anderson
YVONNE A | Overall ExperienceLove these guys! Very professional. Highly recommend them!
Skyler H | Overall ExperienceI appreciate the service I received, the manager was nice and accommodating.
Cheryl W | First ImpressionsPrices are too high
HAROLD D | Overall ExperienceCleaner than some, very clean. Only thing truck hadn't been sanitized when brought around
BABY R | First ImpressionsHope was very helpful.
James S | First ImpressionsEveryone including the manager have been super nice and helpful. Made me and my family feel welcomed when we moved into our unit. Would highly recommend this U-Haul Moving & Storage of South Stafford to friends and family!
Jennifer L | First ImpressionsAwesome ppl and great customer service
CURTIS M | Overall ExperienceHope was very attentive and knowledgeable! Made the process a breeze !! Thanks Hope !!
Hasan A | First ImpressionsThanks to d an Very nice costumer service , the best .
Alberto J | Overall ExperienceIs very convenient and helpful
danny m | Overall ExperienceVery upset because I called several times and spoke to various staff who assured me that I would get a call from the manager and I never did.After the Winter storm, I had an issue I needed resolved. The fees got very high but I had finally got the funds to pay but needed the help of the manager to finalize. I never received a call back as promised by other staff. I don’t know what happened to any of my items at this point. It’s been months and I’m still waiting on that call
LESLEY C | Overall ExperienceI had a good experience with this facility. I would recommend it .
Valerie C | Overall ExperienceMy card was charge twice and still no resolution
Claudia C | First ImpressionsCustomer service was over the top. Definitely love this location
CURTIS M | First ImpressionsThe person who checked me in said" we've been waiting on you, how was the storage space?" I told her it was perfect. She then said, " welcome to Texas." And gave me a hug. It was an amazing welcome. Thank you so much.
Bonita W | First ImpressionsGreat storage facility and the manager Deann really knows her stuff!
MARY S | Overall ExperienceI have never been more insulted. When I first leased the storage I informed DeAnne that I am an FFL holder (a LICENSED gun dealer). She gave me permission store my firearms in the storage. On the morning of Thursday June 10th my sons came to the storage to go over inventory which we do regularly as required by ATF. Well a few different staff members approached my sons and LIED and said firearms are not allowed to be stored and one staff member even told my sons that they look “suspect.” My sons were scared, confused and offended! When my sons called me on FaceTime and I got on the phone with DeAnne and reminded her of who I was, she said it was ok. However the damage was done. No one thought to apologize to my sons or me. I am disgusted and appalled that this company treated/PROFILED my sons! I will be contacting corporate
Khalidah L | Overall ExperienceHope was amazing!
Benjamin H | First ImpressionsD An is a hoot and is always a pleasure to do business with. Good luck with the freshly potted Flowers...........not! Bruce Smith
Bruce S | Overall ExperienceD Ann was extremely helpful and fast and very friendly! A and she sure knows how to backup those big trucks!
MARY S | First ImpressionsD-An was very helpful
Miguel L | First ImpressionsAll good. Just what I needed.
ROBERT W | Overall ExperienceGreat job no problem with my storage time
Gerald S | First ImpressionsD-An is wonderful!
Javier S | First ImpressionsMiss. D. We call her manger of this storage she is like family she will do All she can to help you out and to make sure you're stay be pleasant and your needs be taken care of she has. Truck's all sizes Trailer's hitches van's pick up Truck s large storages small storages and. Medium storage's spots were you can rent to leave your car. Truck boat, the grounds are very clean the vehicles are in Great condition no leak storages, they have all sizes of. Boxes Tape and locks and dolly s for your convenience and restroom for your convenience staff is very helpful and polite they have gate codes. Gate cards and remotes, for your convenience this is a great place to keep your keep sakes it's a. Trusted place to rent out.if you are in the area or outside the area this facility is a must see .Miss. D.is a Woman of her Word if she tell you something she will back it up. I will always go back for my rental experience Thank you Miss. D. May. God. Bless you and your. Staff. A. Mat.
Anthony M | Overall ExperienceStaff was very helpful, informative and friendly. Place was very well organized and neat. Would definitely recommend this location to family and friends needing to move.
Elaine F | First ImpressionsI manger was awesome!
Laronda S | First ImpressionsStaff Went over and above expectations and helping me
ROBERT W | First ImpressionsD-Ann was excellent
Aaron D | First ImpressionsForgot to put the free lock in the storage unit other than that awesome . Mr Jordan was very attentive polite and super helpful . Thank you .
Mary E | Online Move InManager Ann-D & her Staff Luke, Hope, Jackie ,etc are Highly Professional, Kind, Expeditiously served us.Amazingly Fast, Compassionate Customer Service. We Recommended Family & Friends bec she very Knowledgeable & Excellent Problem Solver for All her Customers. Thk you All
DELCINA M | First ImpressionsWe loved the service that was given to us. The staff was very helpful and kind.
fage f | Overall ExperienceD'An is great.
Barbara B | Overall ExperienceBeen using this storage for last 5 years or more. Always felt my storage/storages was safe... I most definitely will use them again and again
SHARONDA R | Overall ExperienceDeAnn, Jackie, and Jason were phenomenal to say the least. Because of my schedule I came in right around closing time and they took care of me. Very easy and always quick to pick up my call. Can not recommend these guys enough. THANK YOU!!!
ROBIN J | First ImpressionsD-An was very helpful and accommodating. I would definitely store my items here again in the future.
JOSHUA V | Overall ExperienceNeed more camera
Michael B | Overall ExperienceDeann was very nice she was very professional help me out when my house flooded.
Barbara B | First ImpressionsAshley was very helpful and knowledgeable. She offered excellent service!! I appreciated her taking the time to show me where our spot was located. The spot that we were initially quoted was not available but it seemed to work out in the end. I would highly recommend this company / location. Thank you.
Cassie S | First ImpressionsD_An has a great customer service. Was very helpful with our moving. Luke was very helpful, 1 to 10 you deserved a 15.
bertrand l | Overall ExperienceI will utilize u-haul moving & storage again in the future & have already began recommending y'all to my family & friends. Love the great & reasonably priced rates too 😁😁👍👍!!
david J | First ImpressionsIt wasn’t a horrible experience. My catalytic converter was stollen of my RV along with about 6 other people in the same day. The staff knew these type of things were going on there but no one told us about it in advance. In some way I feel they allowed it to happen because it could have been avoided but no one gave us the heads up. It was all about getting the money each month. Staff was ok but just not informative. Too many trashy people using the place. No security.
Anthony A | Overall ExperienceThe gates were frequently not working, pot holes everywhere, people sanding cars near expensive RV’s, poor lighting, hassle to get management to make improvements. Definitely not worth the amount I paid.
Patricia J | Overall ExperienceSamantha did outstanding job throughout the process.
BRUSE H | First ImpressionsNo Hassles!
ANTHONY I | Overall ExperienceKeep up the good work!!
william b | Overall ExperienceI had a unit for 16 months and each time I was on the property, it was clean and the staff very friendly. The Manager, D’an, is professional, pleasant and very helpful - excellent customer service. I was very satisfied with my storage experience at Stafford U-Haul.
Trish G | Overall ExperienceThe customer service at the Stafford storage facility was awesome. My unit that was reserved was not available and they made sure to accommodate my need. This meant so much to me after having a bad day prior with my Hire A Helper movers not show up or call me.
Sherita S | First ImpressionsYou have this dated for 9/23/20 for move out. I did not move my RV from your facility on 9/23/20. I came in on that date to check on my RV and it was stolen.
Troy H | Overall ExperienceWe were told when rented the spot there were going to have several camera set in the back that they would see any usually active going on ? What happen here? No camera in the back at all !
Randy L | Overall ExperienceUhaul runs a very good operation. Glad I selected them for my move.
Ted C | Overall ExperienceExcellent customer service Quick and easy process
Terrie B | First ImpressionsDeanne is absolute best. She is always so kind and helpful. She made last minute accommodations for me with a smile. I could not have asked for a better experience with Uhaul. Out of all the times I have moved and needed storage, no matter what part of Houston I’m in, I always only use her location to store my things because of how kind, warm and welcoming she is.
Jason B | First ImpressionsFriendly and helpful.
Nancy S | Overall ExperienceMoving is not easy and unloading your stuff for a couple hours can make you weary, but D-An and Jessica went out of their way to make this a great experience! When we were exhausted, she offered ice cold drinks for all of us and went over and beyond our expectations! They drove up after hours just to check in on us! It was such a treat when we were worn down! The units were very clean and fairly accessible with carts available to help in loading. I will recommend this place to anyone needing storage or moving services!!! Thank you to uhaul for making this experience as good as can be!
Dolly T | First ImpressionsThe Stafford office has the friendliest and most helpful people running the facility. Extremely accommodating. I will consider this facility for all my future storage needs and U-Haul for all my moving rentals.
Ted C | First ImpressionsPeople who care about people Your staff at u-haul are amazing Thank you for hiring people like that
Nicky M | First ImpressionsWell run facility with good employees. Also the moving company that is used there is excellent.
Tim G | First ImpressionsStaff very attentive and helpful to the needs and questions of the customer.
James H | Overall ExperienceD ANN WAS VERY HELPFUL AND POLITE.
Kenneth S | Overall ExperienceThe manger Ms.. Deanndra was a super nice lady always with a smile 😊always enjoy having conversations with her. Her staff was as well very nice . Thank you
TERESA E | Overall ExperienceThe manager was very helpful.
Daniel G | First ImpressionsDeann and her team go above and beyond the call of duty I know them all and each one has been more than exceptional
Leah S | Overall ExperienceGreat experience and staff.
Trung V | First ImpressionsI was pleased there were no surprises when the time came to vacate, a small cleaning fee and we were gone. No drama at all.
Stuart P | Overall ExperienceNever disappointing dealing with the fine folks at this location. Choosing this facility was a choice I made do to prior experiences I've had. The people there are always there to help you
Thomas M | First ImpressionsAlways thorough and professional. Enjoyed doing business
Linda K | Overall ExperienceCan't say enough good things about them .. A great place to have your storage Thanks, Broussards
Paul B | Overall ExperienceThe staff were very friendly and professional. Thank you, D-an and Jessica.
Robert b | First ImpressionsShe was very nice and helpful and kindhearted
armani e | First ImpressionsI was very pleased
Rodney C | Overall ExperienceThe facility is clean and secure. Cameras everywhere. The staff is courteous, well-informed, helpful, professional --what more could you ask for!!! It's a great choice.
Carol E | First ImpressionsNone
SAMUEL L | Overall ExperienceI had a climate control storage for about 5 years. Everything from the facility to the staff was awesome. Definitely recommend and will use them again in the future for any storage needs.
ANA R | Overall ExperienceConsidering I had a $2000 4-wheeler disappear out of a enclosed cargo trailer underneath an abundance of security cameras, I would not recommend this facility to a friend.
Darren W | Overall ExperienceWe have used them several times with college kids back & forth to campus and apartments and such. D-An is always so helpful and great to work with! She is awesome!
Kristen M | Overall ExperienceThis was a much better storage facility than the first place we used
Donna W | Overall ExperienceAlways greeted with professional, friendly and efficient service
Mashawna L | Overall ExperienceFriendly Staff. Clean Unit.
Valerie C | First ImpressionsI asked the manger D’Ann for 4 more days a week before due. Closing was delayed,so the tile man didn’t have enough time to complete the job. She said I had to pay awhole month for 4 days morepoor CS
Sharese J | Overall ExperienceGreat people .
Carl M | First ImpressionsEveryone was very helpul
Una E | First ImpressionsMy experience was fantastic. The staff was super friendly!
chanell m | First ImpressionsAdvised the computers were down and would contact me the next day. I was contacted and storage contract was completed.
Bozie G | First ImpressionsThey are SO great! Very helpful, competent, and friendly, I am a repeat customer, and will stay with them as we move kids in & out of college apartments. Fleet is clean and well maintained.
Kristen M | First ImpressionsStaff Was great. De Ann worked with us through multiple truck rentals along with our storage needs. Thanks for great service
CHRISTINE A | Overall ExperienceThe staff is very friendly and very helpful. I’ll be going back to them if I need storage or rentals again.
Anonett F | Overall ExperienceEmployee very knowledgeable and helpful.
michael w | First ImpressionsThe staff were very friendly and the facility was clean and very accessible to where I live. I would highly recommend this facility.
Bonnie H | Overall ExperienceN/a
MARCUS F | First ImpressionsVery nice facility. Clean lot, clean bathroom, etc.
Kenneth N | Overall ExperienceThe representative named Chad was such a friendly and knowledgeable person behind the desk. He guided me threw the whole process easy and fast. I was in and out in minutes.
Steven R | First ImpressionsGreat service, convenient, easy to work with
RALPH E | Overall ExperienceVery very outstanding place to store your belongings you have a card where u just swipe it and enter anytime you need to the units are very clean and Leak Proof the staff are very friendly helpful
Anthony M | Overall ExperienceVery good experience with Uhaul on both ends of my move.
Kevin W | Overall ExperienceLady D and staff were so helpful .i would return.and refer others
Akisha D | Overall ExperienceNA
Kirstin O | First ImpressionsStaff was nice but I was very alarmed/disgusted to observe their manager D-An being verbally abusive/berating her staff, particularly Leonard. He was clearly mortified but was respectful in response.
Sarah D | Overall ExperienceThe manager D'Ann has the personality and courtesy for her job. She is very professional as the other staff. This is the most professional staff I've met & I've rented a lot from U-Haul.
RUTHIE Y | Overall ExperienceGood people working there.
Larry P | Overall ExperienceD-An is fantastic, incredibly helpful, and a pleasure to work with!
Ingrid H | First ImpressionsYour service is excellent. Courteous and very helpful. My husband and I feel secure leaving our property in your care. Thank you.
Inez P | First ImpressionsD-An is my IT
Brenda V | First Impressions.
DOUG F | First ImpressionsThe manager and staff were always friendly and helpful.
David P | Overall ExperienceVery professional and helpful, I probably will be using this location for as long as I need . ..
Martin E | First ImpressionsI enjoyed you while I was, a customer. You are great. God bless
Rodderick S | Overall ExperienceVery accommodating
EBONI D | Overall ExperienceBrandon was very helpful n apologetic informing us he wasnt accepting small trailors. I was NOT HAPPY with news. Very inconvenint goin to other spot next day! Poor corp instrction amngst UH locations
Tina C | Reservationna
MAURICE S | Overall ExperienceIt was there job to up sale me, but after the third time that I said NO they still continued to try, not cool. I asked for my refund since I wasn’t able to use UHaul, and it turned into an argument.
Carlos P | Overall Experiencefriendly service
C E | Overall ExperienceMs. De Ann and Staff are a great team... always willing to assist
Willard M | Overall ExperienceD-Ann is an amazing lady. She is a straight shooter but kind and customer focused. She is the jewel of Stafford UHAUL. It was and always is a pleasure to work with her. Thank you for your service!
Kevin J | Overall ExperienceThanks!
Hattie M | ReservationMs Ann Smith was very helpful and provided great customer service
Jermaine C | Overall ExperienceExtremely unorganized and had issues working the computer. I tried to upgrade to the next size of 10*15 and after I measured it was told that even thought he measurement were 10*12 i was wrong.
Robert M | ReservationNever had any issues with this facility.
Raquel H | Overall ExperienceTheir customer service and willingness to work with me and help me in everything I needed is well appreciated and excellent. They were very helpful
Rudolph P | Overall ExperienceThis was a U-box move. My belongings were moved from California to Texas. From the beginning to the end all the staff and delivery drivers were professional and polite. Not one item was broken. GREAT
Cindi H | Overall ExperienceNice facility. Friendly and helpful staff.
JAN L | Overall ExperienceGreat location!
ranessa d | Overall ExperienceDeanne was very nice and helpful.
Seble W | Overall Experience