Customer Reviews for U-Haul Moving & Storage of South Streamwood

1,277 reviews

529 E Lake St   Streamwood, IL 60107
(can only enter from lake street eastbound)

(630) 483-0608

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(630) 483-0608

529 E Lake St
Streamwood, IL 60107
(can only enter from lake street eastbound)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great, did notice a strong smell in van, a little disappointing. But everything else was great

Robert A. 
Rating:
5.0

Needs better signage for the business at the street as you can easily miss the driveway

Roger M. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
1.0

The Customer executive is rude….

Vinai N. 
Rating:
5.0

You’ve got great people at this location

ELIESER D.  |  First Impressions 
Rating:
5.0

Jakob was great!

Thomas L. J. 
Rating:
5.0

Customer did not leave a comment.

Fernando C. 
Rating:
5.0

Customer did not leave a comment.

Ross N. 
Rating:
5.0

Everything was great. The truck was there and ready for me. The attendant was very informative , and polite.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

Wesley S. 
Rating:
1.0

Customer did not leave a comment.

Helen O. 
Rating:
5.0

The front brakes on the truck need to be checked, they (lock up or skid) the last 5 feet when you come to a complete stop.

Dan T. 
Rating:
5.0

Customer did not leave a comment.

Magdalena G. 
Rating:
5.0

Customer did not leave a comment.

april G. 
Rating:
5.0

Employee Kevin was extremely helpful and patient.

james K. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
1.0

Reserved a 17 truck, and of course it wasn't available. Was told I would receive a discount for the inconvenience but the manager did not honor the rate and charged me the full price. Dishonest staff, I will never go back to Uhaul and use a different service next time.

daniel M. 
Rating:
5.0

na

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Ion C. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Customer did not leave a comment.

Muriel B. 
Rating:
5.0

Always a pleasure!

LORELEI M. 
Rating:
4.0

Customer did not leave a comment.

Pedro M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Elizabath B. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

EXCELLENT JOB by both Jake & Kevin. They went out of their way to be I/we were happy. Friendly, polite & courteous! GREAT customer service skills. Both gentleman are a true asset to your U-HAUL company. Keep up the good job!! Best regards, Craig Ochoa (unit #404).

craig o.  |  First Impressions 
Rating:
5.0

I have used them frequently n always a great experience

Diana S. 
Rating:
4.0

Customer did not leave a comment.

Corleavrence D. 
Rating:
5.0

Customer did not leave a comment.

JOHN Q. 
Rating:
5.0

I'm a frequent customer and highly recommend!

Diana S. 
Rating:
5.0

There was a pieace inside the truck that lifted off the ground and was sticking out that make it very Dangerous for me and my family other than that it was fine but that was the best concern that I had that we could've got hurt and so many many different ways.

Edmundo M. 
Rating:
5.0

Jakob was great! Nice personality, explained everything, engaging and funny! I will definitely recommend and use this locations services again!

Michelle L. 
Rating:
5.0

Jacob was amazing! He was very knowledgeable, very thorough, and made the entire rental process very easy. It is obvious that he is very good at his job!

THOMAS H. 
Rating:
4.0

This Jake was a good and knowledgeable guy you did a good job by me keep it up

fidel P. 
Rating:
2.0

The property has a strange layout and the location of the trucks is unclear. The staff was friendly.

Johanna W. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
4.0

I was charged a "cleaning fee" for a truck that already came dirty.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Anaice M. 
Rating:
5.0

Good service.

Michael C. 
Rating:
5.0

Everything was good. Personal was helpful and friendly.

mark Z. 
Rating:
1.0

Bad customers service

Danesha B. 
Rating:
5.0

Thank you Jerry & Jakob!

Tracy C.  |  Overall Experience 
Rating:
5.0

The manager was so professional

GEORGE O. 
Rating:
5.0

Not a lot, had a great experience. Great surprise to find the cargo van I rented was VERY clean & NEW ( only 10K miles!!). Got us to & from Michigan just fine. Thanks for a great experience & thanks to Kevin & Jake!

Mark H. 
Rating:
5.0

Very accessible front person, he help me changing the address of pick up and droop of since I chose wrongly, the after hours process was easy ( even for my that I'm not a technology person) and the lady on the customer service was very nice and attentive. great experience.!!!!!! definitely happy.

Graciela D. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Customer did not leave a comment.

Jadwiga E C. 
Rating:
4.0

Excellent staff. First 15 foot truck had an apparent transmission issue so we changed trucks. The second truck's transmission shifted poorly but got the job done. Both vehicles were very clean had good a/c and engines were smooth. I'd say some serious attention to transmission maintain is needed.

Keith D. 
Rating:
5.0

I was a little uncertain of the phone check in for a van rental, but the on site rep helped me through it since it was my 1st time. Much appreciated. The van itself was great. Clean and ready to go. I got my job done on time and all went smooth thanks in part to this service.

Scott B. 
Rating:
5.0

Nice place nice people

FERNANDO W.  |  First Impressions 
Rating:
5.0

Great place great service. The manager was awesome.

FERNANDO W. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Everything was awesome and the guy on the front desk was really nice and made everything go smooth I do recommend this place 100%

Emmanuel B. 
Rating:
5.0

Customer did not leave a comment.

lukasz z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Tokunboh G. 
Rating:
5.0

Customer did not leave a comment.

pablo G. 
Rating:
5.0

Great customer service and explanation of my rental.

Norberto O. 
Rating:
5.0

Great experience. Attendant was awesome. Thank you.

George P. 
Rating:
5.0

Customer did not leave a comment.

Elex S. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Excellent customer service. Friendly and informative staff. Would use this service again.

Jane C. 
Rating:
5.0

Extremely friendly staff . Jerry the Manager was super helpful and supportive .

Kothandraraman R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steffanie T. 
Rating:
5.0

Customer did not leave a comment.

Joe K. 
Rating:
1.0

As always pickup took half hour Drop off was a nightmare there shitty system keeps giving us the msg of session expired at 3am in the morning we were trying to return a truck and it took us additional hour , don't waste your time and effort don't rent uhaul trucks find a better service somewhere else they let you do the whole damn work of taking pictures and posting them on the web they do nothing worst truck rental service ever

Anila W. 
Rating:
3.0

Person helping us was kinda rude and arrogant - The service should be a little more friendly

Mitch K. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
4.0

It was good to use your truck but I believe .79 cents per mile is a little to expensive with runaway inflation and gas prices now a days

RICHARD P. 
Rating:
5.0

Jerry is the very best!! I really appreciated his cheerful, professional and knowledgeable service. I was very stressed and he really put me at ease, as we all know moving can be stressful. 1out of 10, Jerry is a 20!

Julianna R.  |  First Impressions 
Rating:
5.0

Was able to walk in and book a truck

Suma G. 
Rating:
5.0

Customer did not leave a comment.

Lori K. 
Rating:
5.0

Jerry was extremely helpful. You can tell this man really cares about his work and it shows through his communication, work ethic, and his courtesy throughout your rental process. Would be happy to do business again if I'm in the area.

Tyler C. 
Rating:
5.0

Kevin Bare was very helpful, thank you for the great experience!

Marcin T. 
Rating:
4.0

Customer did not leave a comment.

Darren G. 
Rating:
4.0

Customer did not leave a comment.

Al J. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
4.0

Customer did not leave a comment.

Wojtek Z. 
Rating:
5.0

Customer did not leave a comment.

Sam A.  |  First Impressions 
Rating:
5.0

Awesome customer service!!

Maria R. 
Rating:
5.0

From start to finish everything was great. Jacob helped me navigate from the process. The truck was clean and from inside. I would use the same location again.

fahad S. 
Rating:
4.0

Customer did not leave a comment.

Kiley S.  |  Overall Experience 
Rating:
5.0

Great customer service! Thank you, I will definitely return if I'm need of a rental truck again.

Amy M. 
Rating:
4.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Thanks, U-Haul, for an excellent experience

Debbie L.  |  Overall Experience 
Rating:
5.0

Thank you, U-Haul! everything went so well moving our son, thanks to the friendly service at customer service and at your facilities! This was our first time using U-Haul. We already recommended you to friends.

Debbie L. 
Rating:
5.0

Customer did not leave a comment.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Freddie D. 
Rating:
5.0

Worker was helpful!

Kara G. 
Rating:
1.0

poor customer service. giving wrong info that U-Haul does not give rental for 24 hours during summer as it is a busy time. Website does not say so...

Syed W. 
Rating:
5.0

They guy who get me check in to pick up the car was wery helpful and explaining all details. Very good attitude too.

Artur P. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer I. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Drew S. 
Rating:
5.0

Very kind and funny gentlemen who assisted me with the rental. Trailer was top notch…

Kirk M. 
Rating:
5.0

Customer did not leave a comment.

bharat D. 
Rating:
5.0

Customer did not leave a comment.

Krzysztof S. 
Rating:
5.0

Customer did not leave a comment.

Rochelle T. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

Customer did not leave a comment.

Austin P. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Jerry was very professional and personable.

Thomas U. 
Rating:
5.0

Customer did not leave a comment.

Deniz S. 
Rating:
5.0

Customer did not leave a comment.

Domonique W. 
Rating:
5.0

Great guy at the desk He was the best of help

Reginald M. 
Rating:
5.0

Customer did not leave a comment.

Benedict A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawanna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EUGENE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY B.  |  Overall Experience 
Rating:
5.0

Es una empresa muy pero muy útil y necesaria ya que te ayuda a disminuir ese stress que causa cambiar de vivienda

disnarda g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetrica C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doucette A.  |  Overall Experience 
Rating:
5.0

The gentleman who helped me coordinate my move in and Uhaul trailer drop-off was very helpful and informative. I felt he went out of his way to make sure my late-night, icy cold move in was smooth and fast as possible. I very much enjoyed the ability to simply click a few buttons and complete the move-out process online.

Jason N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOPE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela A.  |  First Impressions 
Rating:
5.0

I like the alarm system and cameras. I feel my things will be safe

mary n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura D.  |  Online Move In 
Rating:
2.0

When I reserved the unit online and arrived in-person to pay (with movers and truck rented) I was told my reservation was given away and offered a smaller unit. This forced me to find other places to store my property until I could find another storage unit and move out of U-haul. Bad experience.

Frank E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICK M.  |  Overall Experience 
Rating:
5.0

The people that work there always do a good job they do the best they can even though they’re understaffed and overworked, please get them some help. Jim V

James V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H.  |  First Impressions 
Rating:
3.0

I closed my unit out because of the rate increase. 100% understand the need to raise rates but you need to give current tenants 6 months at the current price. Just a suggestion.

Matthew Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICK M.  |  First Impressions 
Rating:
5.0

I am a long-time tenant and have found every employee over the years to be courteous and helpful. I often recommend this U-Haul Moving and Storage business to others.

JANET B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDDIE G.  |  First Impressions 
Rating:
4.0

You could raise your swipe boxes, as they are awful low for a pick-up truck

Michael F.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Adrian P.  |  First Impressions 
Rating:
3.0

The people that ran this facility were kind and curious. I was very pleased with them.

Dawn H.  |  Overall Experience 
Rating:
3.0

I booked a smaller storage for less money but when I showed up, they didn't have my booking. As it was last minute, i had no choice so ended up booking a much larger unit for more money. They should have offered me a discount for their mistake.

Syed I.  |  Overall Experience 
Rating:
5.0

Very friendly staff ..very helpful..

Virginia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRZEMYSLAW H.  |  Overall Experience 
Rating:
5.0

Thank you, Jerry and Kevin. Best wishes moving forward; have a blessed and prosperous year.

Samantha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jared P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIAN K.  |  Overall Experience 
Rating:
5.0

The staff were always available and answered my questions. No problems ever! Would use this storage place again if needed to.

SHARON R.  |  Overall Experience 
Rating:
5.0

Well over a year ago we moved from the Public Storage in Hanover Park to your facility in Streamwood and couldn't be happier. Since then I have rented several trailers and Jerry and Kevin have been outstanding. They always pick up the phone and always willing make sure the customer is satisfied. You are fortunate to have such a great team. Richard Konstanzer 630-837-4799

RICHARD K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Syed I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karl M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Min L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELINDA C.  |  First Impressions 
Rating:
5.0

I would definitely recommend U-Haul Streamwood facility Jerry and Kevin were amazing

DELMAR B.  |  Overall Experience 
Rating:
5.0

The manager Jerry was the best most courteous person, he made you feel like family and tried every way to help out the customer. You don't find that very often anymore. I am glad that uhaul has men like him working for the company. What a GREAT asset

Peter C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marie B.  |  Overall Experience 
Rating:
5.0

1st month is free-great offer for me ! It is very easy to come and keep Your staff.

Oleg M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRAIG L.  |  Overall Experience 
Rating:
5.0

Jerry Kevin and Doug we’re all very knowledgeable explained everything to us very well went above and beyond our expectations on help that was given to us Will still use the facility and also definitely recommend it to other people

DELMAR B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOTT E.  |  First Impressions 
Rating:
5.0

The guy that helps me check in was great

Darnisha K.  |  First Impressions 
Rating:
2.0

I reserved a 10x20 and when I came to move in (after setting up everything at home) I was told my reservation was given to someone else and I was forced to rent a smaller unit, thus screwing up all my plans. What good is a "reservation" system if nothing is reserved. Now I have to rent another unit, and it will not be at U-haul. Thanks.

Frank E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Jerry was very professional and got me set up with my unit quickly.

Daniel L.  |  Online Move In 
Rating:
5.0

Great people, great service! Moving is chaotic as is but things become much pleasant when there is a friendly staff helping you out with unknowns. I highly recommend this location to every one for storage needs and truck rental! You won't be disappointed!!!

Mehmet A.  |  First Impressions 
Rating:
5.0

Jerry and jake took good care of me

Francine B.  |  First Impressions 
Rating:
5.0

Jerry was very friendly and helpful!

Carmen R.  |  First Impressions 
Rating:
4.0

They guys were really helpful and kind

Virginia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mian R.  |  First Impressions 
Rating:
5.0

Jerry was incredibly friendly and helpful and great to talk to. Very knowledgeable too!

Jared P.  |  First Impressions 
Rating:
5.0

Fair price, clean and secure. Staff was great. Thank you.

Kerry F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine M.  |  Overall Experience 
Rating:
1.0

The agent didn't seem to know how to properly set up the account They have my last name misspelled. The lot wasn't plowed and there was so much ice, it was really dangerous.

Lisa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samson O.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Dijion D.  |  First Impressions 
Rating:
5.0

Excellent customer service all the time. Very impressed.

ralph a.  |  Overall Experience 
Rating:
5.0

Jerry is very friendly and helpful.

Saima A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

glenn b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BONNIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mir A.  |  First Impressions 
Rating:
5.0

I will like to thank the gentleman that took care of me when I arrived at the UHaul facility. From the moment I walked in the door he was EXCELLENT in customer service. It has been a long time since I was treated in a professional way. What else can I say, he was GREAT. That is the main reason I came back to Illinois. The professional way a customer is treated.

ralph a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

megan b.  |  Overall Experience 
Rating:
1.0

Customer service was awful. The employee called his manager because he didn't know what he was doing and the manager had such a mouth over the phone. He must have thought we couldn't hear him. We went to turn in the storage unit for a refund the same day we got it and we t told to come back two days later.

victor p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BARBARA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  Overall Experience 
Rating:
1.0

I moved into a unit and before I could get completely move in the unit was broken into. The facility is unprotected and the camera is only on the gate. When I had to report the problem the facility took my original call but when I tried to follow-up they kept hanging up on me. I had to get the police to contact the facility and manger to come and look. I sat around for 5 hours as they tried to find me another secure unit and now a day later I am concerned my property is not protected. I would like to be contacted immediately.

John K.  |  First Impressions 
Rating:
2.0

Main Security gate not operating and has no intention of ever working so whole facility is not secure. Lousy plowing leaving snow in front of doors. Our locking mechanism VERY difficult to slide over even after using WD40. Had to always bring pliers. No gutters on units means you deal with walking in and out under a "waterfall" when snow is melting. Finally moved out after 20 years. Old owner was much better. UHaul not so good.

JOHN NANCY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry B.  |  First Impressions 
Rating:
5.0

Jerry was very informative and helpful. Good personality.

Mark F.  |  First Impressions 
Rating:
5.0

The staff at the streamwood location was the best I had ever come across. Helpful and knowledgeable at every turn. I highly recommend this location

shannon h.  |  Overall Experience 
Rating:
5.0

I would recommend this facility to friends.

RANDALL K.  |  Overall Experience 
Rating:
5.0

Great job everyone at uhaul. . Great people helped me from Illinois to Florida without any problems and actually had a lot of fun with a fast large move that normally would have been very difficult.

Joe S.  |  Overall Experience 
Rating:
5.0

Great place

Jack B.  |  Overall Experience 
Rating:
5.0

Good friendly service.

MICHAEL N.  |  Overall Experience 
Rating: