Customer Reviews for U-Haul Moving & Storage of South Streamwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Streamwood

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SHERRI B.
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Customer did not leave a comment.

Lukas N.
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When checking in to pick up the equipment the app asked for a picture of lease, or passport .... who has that on them at the time of pick up ?!?!? Makes no sense ! Why wasnt that requested ahead of the pick while making reservation ? ... a week before ? Horrible experience checking in. Whoever came up with this literally lacks any common sense. Took me extra 30 mins to get the check in complete. Get your stuff together Uhaul....and stop wasting everyone's time. Its not the locations issue just to clear this up. This issue is solely & directly with Uhalu management team

Scott E.
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Customer did not leave a comment.

KURT W.
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VINCENT P.
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Kerry F. | Overall Experience |
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Fair price, clean and secure. Staff was great. Thank you.

LAWRENCE K.
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Jerry was great!! With being zero out at that!!!

NORBERT S.
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Customer did not leave a comment.

EDMUND C.
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very friendly and polite will rent from jerry every time

Derek C.
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I could not have asked for a better experience- the truck was ready to go, had been cleaned up prior to my arrival, worked exactly as needed for our move, and the return process was quick and easy.

MICHAEL W.
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Arrogant condensending staff. Rude and cold phone support.

DENZEL B.
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Customer did not leave a comment.

ABEL M.
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Wonderful experience. This is the second time I have rented from this location. It couldn't be better.

Maria N.
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Customer did not leave a comment.

Danyale W.
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Customer did not leave a comment.

YEVGEN L.
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Great and friendly service, Thank you!

STEFAN M.
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Customer service was great and answered all my questions.

FRANK S.
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We used to rent moving trucks from a place down the road, Rand rental until we found out this uhaul location. Rand rental is terrible all around. You guys in the other hand are well organized and it is so simple to rent a truck from you. I will highly recommend that family and friends utilize your service.

ARTURO R.
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Customer did not leave a comment.

CAROLYN T.
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The entire transaction process was smooth and friendly. The cargo van was clean and in excellent condition. The staff, friendly, helpful and very accommodating..

ANTHONY S.
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Very nice people

Julian M.
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This location was fine, just too far away for us when there are 2 locations much closer to us. This is due to the central reservation center, not this location which couldn't provide the size truck we needed. UHAUL has trouble providing larger trucks even though we reserved about 2 weeks prior to our move. Again, the problem is UHAUL, not this vendor.

BARTLOMIEJ B.
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Customer did not leave a comment.

Marco T.
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I got few things wet, then I saw some wather inside, I made this report when I returned the unit

Elaine M. | Overall Experience |
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Customer did not leave a comment.

Renada B.
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Johnpaul M.
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Teresa L.
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Excellent center and rep. Jerry Majewski was very helpful and fun to work with. When he determined our hitch was not working properly, I asked if he had an available cargo van....he did and gave us a great rental package. A fantastic manager to work with. Thank you, Jerry! You're the only location we rent from!

KENNNETH M.
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Not much you can do! Kevin, who runs the place, is very professional, helpfull, and understanding of my situation. (being disabled 🙄)

ELIZABETH E.
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Customer did not leave a comment.

BRIAN R.
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Jerry the manager was fantastic - he sent videos on how to load the van and called when we were running late. People really make the difference.

SUZZANNE B.
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Good experience from start to finish

Lisa D. | First Impressions |
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The agent didn't seem to know how to properly set up the account They have my last name misspelled. The lot wasn't plowed and there was so much ice, it was really dangerous.

Carol O.
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I tried to be efficient and check in via my phone but when it comes time to submit pictures of your DL info it kept saying memory wasnt good enough. Went into the opened office for help only to stand there and wait for 10 min clicking the walkie talkie and yelling and beeping my horn and received no help. Went looking for someone and saw him with his headphones on doing his lot check. He says where you the one clicking on the walkie talkie I said yes (by this time were back in the rental office) and he says why didn't you say anything? Dude you heard me clicking as that is what his sign literally said to click the button for service. It took me entirely too long for being the only customer there at 1030 to get help. Same technical issues when I tried to return the truck it was busy so I went again and tried to check back in and this time the website had two issues location issues and again with taking the required pictures kept saying memory low and would reroute me. The truck was clean and got the job done but would love to get back the 45 min Kevin took checking me in and out.

Diana S.
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Everything was smooth sailing as always. I have used your location several times in 2020! Always a satisfied customer

JULIA G.
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Customer did not leave a comment.

DEAN P.
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Customer did not leave a comment.

Charles N.
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A little frustrating because the dolly and moving pads were not in the truck when I picked it up before office hours via the app. Had to return later to get them.

Rachel P. | Overall Experience |
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Customer did not leave a comment.

Marilyn K.
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Martin B.
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Ann L.
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It was such a wonderful experience; same-day service that was fast and friendly. The van I rented was extremely clean and well-maintained. I couldn't have asked for anything more. I highly recommend this location!

Ian V.
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Customer did not leave a comment.

Frank M.
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Better communication about costs.

Gene K.
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The staff was very helpful and accommodating. All of the details were explained and made the whole experience a pleasure!

Megan B. | First Impressions |
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Customer did not leave a comment.

Samson O. | Overall Experience |
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Dijion D. | First Impressions |
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ralph a. | Overall Experience |
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Excellent customer service all the time. Very impressed.

KAROL W.
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Customer did not leave a comment.

BAT ERDEM O.
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Customer did not leave a comment.

Saima A. | Overall Experience |
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Jerry is very friendly and helpful.

DANIEL O.
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Customer did not leave a comment.

Danielle E.
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NITINCHANDRA A.
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None

glenn b. | Overall Experience |
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Customer did not leave a comment.

CARLETTA J.
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Great rates, friendly staff and clean truck! Very happy!

ROBERT J.
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Customer did not leave a comment.

MARTHA R.
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ALEXIS R.
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RALPH A.
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The gentleman that took care of us has excellent customer service.

EDUARDO D.
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Customer did not leave a comment.

Luis B.
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Anthony F.
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Abel R.
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Anthony K. | First Impressions |
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David R.
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ALBERT A.
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BONNIE M. | Overall Experience |
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Nicholas M.
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MICHELE L.
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Very friendly service! No complaints!

Syeda J.
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Nothing that I can think of.

EDWARD C.
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Customer did not leave a comment.

Mir A. | First Impressions |
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Forrest V.
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Kelsey B.
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These gentlemen were very helpful and fixed an issue I couldn't get corrected after talking to 2 individuals on the phone for 30+ minutes in about 2 minutes.

ralph a. | First Impressions |
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I will like to thank the gentleman that took care of me when I arrived at the UHaul facility. From the moment I walked in the door he was EXCELLENT in customer service. It has been a long time since I was treated in a professional way. What else can I say, he was GREAT. That is the main reason I came back to Illinois. The professional way a customer is treated.

Ralph A.
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The gentleman that took care of me has EXCELLENT CUSTOMER SERVICE. I don't remember his name but I sure remember his professionalism.

Ralph A.
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I really enjoyed the professional customer service I received. I don't remember the gentleman's name but he was awesome. GREAT customer Service.

Scott N.
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Customer did not leave a comment.

GERALD J.
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KENNETH P.
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SALEM G.
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LORI S.
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michael S.
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NORBERT B.
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Yanira M.
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Denise R.
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PETER S.
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KYLE W.
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Got charged $20 for a after hours fee? I was never told about this?

Nathan H.
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Customer did not leave a comment.

Stephen C.
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Matthew Q.
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KEVIN P.
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NOEL F.
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Your agent was polite and very visible in the area unlike the one in hannover.

glen R.
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Raphael Ramos was just great to work with! We appreciate the service we received on that day.

JEAN L.
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Customer did not leave a comment.

JIM M.
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Customer did not leave a comment.

Todd M.
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Friendly and helpful there. Luckily the way oman at the St. Charles location went out of her way to find this trailer there. I was told I had a trailer reserved at St. Charles by a service representative on the phone only to get there and find out they didn't have one. She diverted a near disaster for me and I can't thank her enough.

GERALD J.
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Customer did not leave a comment.

JOHN H.
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William B.
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LAUREN R.
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Wow! Awesome experience! Great, clean location! Raphael Ramos was THE BEST! Great guy, explained everything clearly. And the store was immaculate.

david P.
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Rafael provided outstanding customer service and support. He was very clear and thorough throughout the rental process and made it hassle free to pick up and drop off the rental. The front office was clean and the rental equipment was in good working order as advertised. A+ all the way around.

Ron S.
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The second unit that I was supposed to pick up at this location, after dropping off the first one that had no working lights, was also not operable. I was then directed to Arlington Heights the next morning. I still have not received my credit for the first trailer dropped off in Streamwood with the bad lights!!!

PETER M.
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Customer did not leave a comment.

JAQUITA S.
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Danielsalasjr S.
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Customer did not leave a comment.

douglas O.
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Please have a way that they can answer the phone , i.e. headset while out in yard. a 9am pick up got delayed due to nobody answering the phone even after a hour and a half.

michael P.
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Customer did not leave a comment.

ANGELO P.
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It was perfect moving experience, good customer service, keep it that way

JUSTIN S.
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I don't know who is this survey is going to but you need to revamp your entire online check in process because it's garbage.

Michael M.
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I got a flat tire and the roadside assistance took 4 HOURS! to resolve it on wednesday evening. I didn't get to my hotel until 1am. The mechanic said the hub was bad and it's wobbling, which likely caused the flat. I was provided equipment which is NOT properly maintained.

Vivekananda K.
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Customer did not leave a comment.

Terri H. | Online Move In |
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Customer did not leave a comment.

Joseph M. | Overall Experience |
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Customer did not leave a comment.

megan b. | Overall Experience |
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Customer did not leave a comment.

victor p. | Overall Experience |
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Customer service was awful. The employee called his manager because he didn't know what he was doing and the manager had such a mouth over the phone. He must have thought we couldn't hear him. We went to turn in the storage unit for a refund the same day we got it and we t told to come back two days later.

BARBARA W. | Overall Experience |
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Customer did not leave a comment.

Stephen B. | Overall Experience |
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Customer did not leave a comment.

John K. | First Impressions |
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I moved into a unit and before I could get completely move in the unit was broken into. The facility is unprotected and the camera is only on the gate. When I had to report the problem the facility took my original call but when I tried to follow-up they kept hanging up on me. I had to get the police to contact the facility and manger to come and look. I sat around for 5 hours as they tried to find me another secure unit and now a day later I am concerned my property is not protected. I would like to be contacted immediately.

JOHN NANCY C. | Overall Experience |
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Main Security gate not operating and has no intention of ever working so whole facility is not secure. Lousy plowing leaving snow in front of doors. Our locking mechanism VERY difficult to slide over even after using WD40. Had to always bring pliers. No gutters on units means you deal with walking in and out under a "waterfall" when snow is melting. Finally moved out after 20 years. Old owner was much better. UHaul not so good.

Barry B. | Overall Experience |
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Customer did not leave a comment.

Barry B. | First Impressions |
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Mark F. | First Impressions |
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Jerry was very informative and helpful. Good personality.

shannon h. | Overall Experience |
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The staff at the streamwood location was the best I had ever come across. Helpful and knowledgeable at every turn. I highly recommend this location

RANDALL K. | Overall Experience |
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I would recommend this facility to friends.

Joe S. | Overall Experience |
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Great job everyone at uhaul. . Great people helped me from Illinois to Florida without any problems and actually had a lot of fun with a fast large move that normally would have been very difficult.

Jack B. | Overall Experience |
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Great place

MICHAEL N. | Overall Experience |
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Good friendly service.

Ronald K. | First Impressions |
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After having terrible service at Public Storage in Elgin, I left their facility and went to U-Haul in Streamwood. Jerry was great to deal with and made the process quick and painless.

LINDA K. | Overall Experience |
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The best people!!!

ELIESER D. | Overall Experience |
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Thanks for your accommodation, I would recommend your location to my friends and I will be back.

Dennis C. | Overall Experience |
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Nice friendly staff.

Karen P. | Overall Experience |
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always had good experiences with this company in CO, AZ and OK - for some reason - NOT TRUE IN STREMWOOD, RUDE STAFF CHECKING AND OUT - WOULD NEVER SEND A FRIEND TO THIS LOCATION!

Dennis C. | First Impressions |
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Great service. Very professional

joe r. | First Impressions |
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As I was coming to the location near after-hours, I called U-Haul to see if I could drop off my stuff in storage after closing. Jerry was very nice and let me drop off my stuff....THANK YOU SO MUCH!

darrian h. | Overall Experience |
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It was wonderful doing business with you guys, and i look forward to doing business in the future with you as well.

john g. | Overall Experience |
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I would recommend this U-Haul Storage to everybody customer service was good friendly people

Michael G. | Overall Experience |
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Clean and professional.

No reviews have been submitted for this location.

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