Customer did not leave a comment.PATRICIA I.
Customer Reviews for U-Haul Moving & Storage of South Topeka
Topeka, KS 66609
(N Of S Topeka Turnpike Exit)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN T.
Customer did not leave a comment.TIMOTHY R.
We had someone that helped us and she was very use and didn’t put our information incorrectly. When we came to pick up our truck the we reserved we could because they said they would t rent to us and wouldn’t explain. We called and they said we had a fake email that was put in and it set off red flags. If she wouldn’t have been so rude and worried about other things then us waiting around for over an hour could have been avoided. Everything else and everyone else was fine.aishintis s. | Overall Experience
Customer did not leave a comment.Karen G.
Matthew was amazing. He really helped me figure out the drop off process with ease especially after a long 24 hrs of moving. I'm very thankful for that! He was polite and very customer oriented. I work in customer service in restaurant management and it's nice to see this in other aspects of life. If that guy is not management, he deserves to be! he can come work for me anytime! Thanks again MatthewAndrea P.
Customer did not leave a comment.Randall P.
Not sure employees are wear masks while prepping vehicles. Is there a way to add that to tour check listWALTER S.
Customer did not leave a comment.lula A.
Customer did not leave a comment.TERRY D.
The truck was really wobbly. I couldn't get it over 45 on the highway.OLIVIA G.
Customer did not leave a comment.Steven D.
Customer did not leave a comment.SHARON C. | Overall Experience
We had an issue with the app at return. Please get the app fixed and answer your darn phones, don't send to a call center that automatically say the wait time exceeds 20 minutes!!!Larry P.
Customer did not leave a comment.Heather H.
The South Topeka U-Haul team always provides excellent customer service while delivering on their brand promise. We rent trucks regularly and view the South Topeka U-Haul team as a trusted and valued business partner.ROGER M.
Customer did not leave a comment.Dorothy K.
Adryan Akins gave us excellent service. Thank you.Minerva M.
A pleasant experience, friendly, knowledgeable staff.GALEN S.
Only complaint the truck seemed to lean to the passenger side excessively. It was also windy and heavy loaded. Seemed like the truck could tip if we took a left turn too fast. Once could check the rear suspension just for a safety check.Darren W.
Customer did not leave a comment.Rashawn T. | Overall Experience
Customer did not leave a comment.Kristine S.
Ms Dell was just WONDERFUL!!! She went above and beyond helpful. I cant put into words how she made a hard difficult situation pleasant. She is a rare jewel indeed....again give that lady a raise!!!!SHERI J.
Need direct phone number to location wasted 45 minutes on hold and phone almost went dead! Still no answer!GARY C.
Very friendly staffNikesh K.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.Timothy G.
Maybe try and pick up the phones more often instead of ignoring your customers and placing them on hold especially me!JOSEPH B.
Customer did not leave a comment.MATTHEW S.
Customer did not leave a comment.Steven D. | Overall Experience
Always friendly and quick to get me out and then checked back in. I use this location.Jon S.
I can't think of anything everything went well for me for me every time I use U-Haul everything's goes well, I tell all my relatives and friends and they use U-Haul also and thank you.LAWRENCE T.
Customer did not leave a comment.AARON M.
Customer did not leave a comment.Lisa I.
Don't list that you're open until 7pm and have the doors locked at 6:54 pm.WYATT H.
Customer did not leave a comment.ANITA M.
when I got there to pick the truck up the app showed me the truck was in a spot west of the building and the truck was east of the building. It took me awhile to find the truckJAMES B.
Customer did not leave a comment.Austin S.
Customer did not leave a comment.MARLIN S.
Very efficientDona H.
Had to argue the fact that I received truck with quarter tank, so that's what it was being returned with, but they straitened it outaaron P.
The guy who checked me in was awesome personal and made me laugh very helpful. Will be using again in the future.Adam D.
Took 40 mins to get the app to work then the lock wouldnt open to get the key. Wasnt able to get anyone at Uhaul to answer the phone. Finally got the key and finished getting the truck about an hour after arriving.emily S.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.CHARLES E.
Customer did not leave a comment.MIKE C. | Overall Experience
Customer did not leave a comment.MARK K.
Customer did not leave a comment.PAUL D.
Everything went very smoothly and I thought pricing was reasonable. I had a good experience.DAVID P.
Customer did not leave a comment.SHERYL R.
Customer did not leave a comment.GARY C.
Customer did not leave a comment.James F.
Customer did not leave a comment.DOROTHY R.
Customer did not leave a comment.RODNEY K.
Really fast rental and hookup. Very friendly and professional. Check in was just as fast. Thank you!Larry H.
Customer did not leave a comment.Siefus P.
Everyone very professional and helpful. I had never rented a trailer before and it was a very good experience all the way around.LARRY H.
Customer did not leave a comment.MADELINE B.
Customer did not leave a comment.alyssa S.
Always friendly with the paperwork, getting the trailer connected and then the return. Great staff that keep me coming back to this location.Jon S.
The whole process was very easy. I certainly would rent one again in the future if I needed it.Good Faith C.
Not rude to customers with the best maid serviceDavid M.
Uhal was dirty smelled bad insideGARRETT H.
Everyone was great.MORRIS H.
I've done business with Uhaul over many years & UHAUL STAFF ROCKS! Kudos! THANKS!Glennette S. | First Impressions
Customer did not leave a comment.Gregory F.
I rented a 15 ft for the day and was supposed to have it returned by the next morning. Was actually able to get it back within an hour or two would have thought with the mileage charge that might have gotten a cheaper rate for the actual unit since it wasn't even gone for half the time.JAMES G.
Matthew is the man. He came through and made this experience painlessPHILICIONO R.
The staff are always friendly and helpful!Brian L.
Customer did not leave a comment.EMMA B.
Customer did not leave a comment.Kimberly H.
Nothing to recommend. Employees were efficient and knowledgeable.WILLIAM K.
Customer did not leave a comment.MICHAEL E.
We could not find a person by phone who could help guide us to a truck. We went on line and reserved a truck but location would not stay to give our driver a key. We went through the app to get the key from lock box. The app wants to call 4 people to confirm ok to pick up a key... that is just not reasonable. 4 people would not answer a call from a number they cannot identify. Finally gave up and went to the location that says is open till 7. We did get a truck there. That location NEVER answered a phone call in a 2 hour time frame. I was looped for 15 min and still no pick up. Horrible Experience!DENNIS S.
Customer did not leave a comment.ANTOINETTE L.
My only problem is the charge for 11 days during the time that I have covid-19 which I thought they was according to representative on the phone well in Topeka said oh just call and let us know when you're on your way or when arriving now there. So I understood it that I would be paying for the first two days February 19th through the 21st and then 1 day/night of travel with car dolly and it was just March 2 to 3 2021. So if you think of the honor the agreement or understanding on the phone they should say that on the phone and in-person not one thing on the phone then not let the people at the store know the discussion good night saying I owe $670.70. And this is pretty much all I have a complaint about service on the phone in the stores this time I use a lot and have used since 2014 for storage and truck so the store itself pretty good and the people are nice and they've been working with me on payments for the storages when behind or I just missed a few.James T.
Customer did not leave a comment.DORIAN I.
Broken trailer. I wasn't able to move my car.Richard S.
This location was much better. Was greeted timely and able to get in out quickly. Great customer service here.jonathan T.
On a cold day they had it warmed up especially in the cab and ready to go i can't think of anymore they could do to improve.JOHN E.
Customer did not leave a comment.Tsistas Y.
My property was stolen out of my unit. The police are involved but my son is very anguished about the loss. We feel that the management did what he could to soften the blow and was helpful, but the overall experience has poisoned my view of uhaul in big cities forever.CATRINA R.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.RODNEY S.
The Staff keeps me coming backKARL S.
Customer did not leave a comment.Ronald M.
Service Customer Representatives were curtious and friendly! I have rented at this location in the past. This was the best overall! THANK YOU!! Jan Smith,LPNJanette S.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.Rich D.
Very helpful and timely. Recommended!Matthew J.
The process was smooth and even for a first time renter everything was explained and the employees were very nice.Jessica S.
Customer did not leave a comment.GABLE M.
Customer did not leave a comment.mike m. | Overall Experience
Man who checked me out into the new U-haul was very nice and helpful. Truck was nicer, but still leaked water into the drivers area as it rained.Alexander W.
Customer did not leave a comment.JOHN P.
You cant fix an unbroken equipment. But i feel the time of delivery of item like Hitch CQT36416 should be fast.NELSON I.
no one would come to the phone had to pay for a jump startAmerican Patriot S.
Customer did not leave a comment.Alanie S.
Nothing at allDontresha T.
Overall very happy with my experience with U-Haul and with the professionalism of the a clerk at the deskCRYSTAL R.
No improvements needed. I like the after hours drop off service available through the U-haul Share Returns. It is convenient and fast. Great service program!!!!Carlos S.
Customer did not leave a comment.Milza H.
Picking up the truck was fast and easy. Truck was clean, staff was professional and knowledgeable. Dropping it off I was accused of hitting a tree because the employee noticed a â€œclean areaâ€ near the roof. He insisted that I hit hit a tree even though my pre-rental walk around video showed the spot already existed.Christopher W.
Customer did not leave a comment.Shannon F.
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.Mark M.
The staff was very helpful and friendly. The facilities exceeded all expectations as far as lighting and cleanliness.Glen M. | Overall Experience
Customer did not leave a comment.BRANDON c. | Overall Experience
Garrett and the Staff were awesome. Always great to work with!Taylor h. | Overall Experience
Great staff, great facility!Glen M. | First Impressions
No complaints, my things were safe, I could access them at any time and setting up for monthly fees was easy to do and cancelling, once I no longer needed the unit was also easy to dodamilola a. | Overall Experience
Customer did not leave a comment.Sarah E. | First Impressions
Customer did not leave a comment.Larry B. | First Impressions
Rented the truck in Houston Tx and came to Topeka Kansas with. No problems. The people were friendly and helpful. I will definitely use Uhaul again.Robert H. | Overall Experience
Customer did not leave a comment.amy G. | Overall Experience
Thank u for all yr assistance. Have a blessed rest of the day.carolyn b. | Overall Experience
I reserved my unit on 9/4 - I went in to get my unit in Oct as indicated on my reservation and they didn't have one of the units I reserved, and the price was more than what I quoted on my reservation. They gave me two smaller units almost next to one another, 2 free locks and a month free. However none of this worked for us. We needed the unit we reserved. We returned the locks and were not charged anything. The staff was helpful and tried to accommodate us. We had to scramble to find another facility for our storage at the last minute as we sold our house! Very frustrating.Cara P. | Overall Experience
Everyone was super friendly. Even the lady who cleaned the general areas. I encountered her a few times.jen r. | Overall Experience
Customer did not leave a comment.BRANDON c. | First Impressions
Customer did not leave a comment.Carrie W. | Overall Experience
Customer did not leave a comment.susan v. | First Impressions
Garrett and his team did an outstanding job for me. I will always use this rental place and equipment for all my needs. I will pass along my experience to others. Thank you for taking good care of me. Bob TomlinsonRobert T. | Overall Experience
Garett and Oradela were very helpful and personable. They answered all my questions which made for a relaxing experience. I also want to thank the gentleman who inspected my truck when i returned it. I did not get his name, but he is another example of quality customer service. The facilities are clean, well maintained and the security for the storage area is impressive compared to previous storage places I have used.Timothy L. | First Impressions
I had no problems with my storage it was very convenient and I could come and go when I needed to the staff was really friendly in help me with anything I had to have so if I have to use u-haul storage again I would recommend it to anybodyMarvena B. | Overall Experience
Customer did not leave a comment.Allison W. | Overall Experience
Customer did not leave a comment.sharon g. | First Impressions
The staff were all very friendly and helpful.Maureen L. | Overall Experience
Customer did not leave a comment.Karla F. | First Impressions
Customer did not leave a comment.krysten f. | Overall Experience
Customer did not leave a comment.kyle b. | Overall Experience
Some how my outdoor unit sustained water damage. This created an environment where my things became moldy. Upon moving and unpacking my things I would say about a quarter of my things are ruined due to mold.Dolly G. | Overall Experience
These people go out of their way to help. I rented a 20' truck they gave me a little better deal although I felt the extra mileage and after hours serve fee should not have been added to my bill. I was asked estimated mileage I quoted about 200 miles, I was told I was given 150 miles free. I drove 171 miles. That I did not argue about so much. I was informed when I called about the extra charges ,that there was an after hours service fee. That sounds (in my case) s bit ridiculous. The truck was supposed to be returned 5/12 at 11.00 a.m I returned it cleaned out on 5/11 at approx. 7:30 p.m. when I rented the truck I was not informed that I could have gone online to U Haul .com and check the truck in myself or return it the next day at the time it was due. Because they checked it in on 5/12 at opening time they charged an after hours service charge. I would encourage any one to inquire about the check on if you are not sure they explained. I am sure it was just an accident in this case and it seems to be a new policy.y charges should be waived. But either way I have rented from this store nervous times in the past and I get the best service than any other place. The customer service here is very polite and understanding. I highly recommend this store if you are planning a move,local,long distance,one way or round trip. There may be less expensive rentals but you won't get as good of service or anyone going out of there way to help make your moving experience better. I called them before I posted this comment and was informed they would waive the after service charges because of them not informing me of new policy.Terry J. | First Impressions
Customer did not leave a comment.PAUL S. | First Impressions
Customer did not leave a comment.Clinton G. | Online Move In
Customer did not leave a comment.Stephanie K. | Overall Experience
Very accommodating & helpful!!Jayson M. | First Impressions
Customer did not leave a comment.nancy j. | Overall Experience
I could never get in touch with the office without physically driving there. Emails and phone calls were never responded to.Jennifer J. | Overall Experience
They acted like they couldn’t help with anything , being rude , place not cleaned welliyonna p. | Overall Experience
Only my space rental shows on my account. It doesn't show my vehicle rental so I couldn't do an after hours returnLori H. | First Impressions
U-Haul has always been my go to place for truck and storage rental. The staff is great!!!Jay G. | Overall Experience
Wonderful experience. I have used the storage facility twice and been very pleased.Susan K. | Overall Experience
Great service uhaul. In the future, I will order uhaul later thankHiram G. | First Impressions
Thank you for a wonderful experience.Michael M. | Overall Experience
Excellent customer serviceJason K. | First Impressions
Excellent staffJodi B. | Overall Experience
This location helped me out a lot when others gave me the go around to get more money out of meKimberly W. | Overall Experience
I cannot determine which is worse....the loss of my property due to the lack of pest control or the inability for the general manager to return phone calls. Staff at the store aren't helpful either.Polly H. | Overall Experience
Great staff very knowledgeable and friendly.Lonnie K. | Overall Experience
This is the best uhaul staff I have ever worked with. They friendly efficient .Lonnie K. | Overall Experience
Great customer service! The employees were very informative, professional, and efficient during a very busy time.Amanda K. | First Impressions
GREAT. I appreciated the pest control that was placed in the unit. The temperature controlled unit was perfect for my needs. All employees were very friendly and attentive. I will always use U-HaulCarolyn L. | Overall Experience
Easy to work withCynthia D. | Overall Experience
They have always been very friendly with me and made sure I was taken care of.Bob M. | First Impressions
They are here for the customers needs. I 💘 my u haul.STEPHANIE B. | First Impressions
Everyone at this site is top notch. Thanks!Darrell C. | Overall Experience
Very nice staff.mark h. | Overall Experience
Great and friendlyMatthew C. | First Impressions
They did an awesome job and helped me out majorly after I lost my house in a fire! Amazing people at uhaul! Thank you!antonio r. | First Impressions
The store help is excellent .Management above the store level is worth less and that is kindLonnie K. | First Impressions
Mr. Mullilinxi was very Swift and helped me right thru the process. Thank youMichael M. | First Impressions
Had an inside unit and the mice did about 3,000.00 worth of damage to my stuff and I had insurance waiting to see if they will pay for my 52 inch TV my laptop blue ray player and all my clothes smellwendy s. | Overall Experience
Rented at the Topeka Blvd location and they were ALWAYS very helpful!!! Definitely the place to store your sh*t!!!!!DOLORES B. | Overall Experience
Went above and beyond.Jim H. | First Impressions
1LARRY H. | Overall Experience
Very helpfulSarah M. | Overall Experience
Nice place. Very well cared for.Debra H. | Overall Experience
The initial point of contact was fine, polite. There was an issue with being placed in a dirty unit but the manager went above and beyond to fix that. J. Mullins though could use soft skills training.chelest p. | First Impressions
The unit was very helpful. Garrett and his staff are great to work with. They have my highest praise. Thanks, Bob TomlinsonRobert T. | Overall Experience
It was to my satisfaction.Karen J. | First Impressions
The manager and customer service e person were very helpful correcting an error made by another worker on Nov. 5.diane p. | First Impressions
Uhaul public storage is the bestKendra T. | Reservation
Call me for more infoRobin M. | Overall Experience
Very clean, secure facility. Office staff was friendly and helpful. When an issue arose with autopay, the staff was quick and efficient in resolving the problem and waiving delinquent fees.george e. | Overall Experience
thank u all very much. i will use u haul in future if needed.oscar c. | Overall Experience
Your staff is very professional yet friendly. I enjoyed their service.Sharon C. | Overall Experience
I think 24hr access should be standard rather than extraKristine F. | Overall Experience
Your staff and Garrett we're very helpful professional and courteous.Robert T. | Overall Experience
Uhaul was excellent. The fact that I must leave a written comment to submit a review not so much.Robert C. | Overall Experience
I'll never use U -haul again ! I had a storage for two years. This summer financial was rough I explained my situation only for my unit to be sold for $75. Over $10.000 of my belonging sold for $75IRASHA M. | Overall Experience
No dumpsters for unwanted items. No removal service. Full fee charged on units with items in them. No refund for unused storage days. We drove 140 miles round trip to remove items and sweep the unit.Joan D. | Overall Experience
I feel the price is to high.LAWANA W. | Overall Experience
The young man I dealt with when picking up the UHaul truck was an excellent representative of your companyRuth F. | Overall Experience
Great helpful stafffLorenzo E. | Overall Experience
More staff is needed, but other then that, the place is great!Renee L. | Overall Experience
Great experiencemike s. | Overall Experience
Easy access to outside units!Michelle w. | Overall Experience
Everything was good but when I first got the unit I was told I had to buy a disk lock but when I was done I could sell it back to you and that was not the case when I was done.jeff t. | Overall Experience
They are great!Kimberlee O. | Overall Experience
When I first moved in, they said I could have 24/7 access to my climate unit. I tried my card one night only to be met by a very loud alarm. The smell of mice urine and droppings is DISGUSTING!Debera D. | Overall Experience
Good storage units, only issue was the 20 dollar price difference between other temperature controlled units in the area. Only left due to moving out of state.Brandon G. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!