Customer Reviews for U-Haul Moving & Storage of South Topeka

8,147 reviews

3825 SW Topeka Blvd   Topeka, KS 66609
(N Of S Topeka Turnpike Exit)

(785) 266-8700

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(785) 266-8700

3825 SW Topeka Blvd
Topeka, KS 66609
(N Of S Topeka Turnpike Exit)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jayme B. 
Rating:
3.0

The lady helping us with check out was wonderful, but the truck was only a quarter tank of gas which cut into our timeline. The truck was very clean although it did not seem like all the existing scratches and damages on the outside of the truck were documented well enough. The U-Haul app and account sign in were absolutely worthless. It never showed my truck reservation, and when trying to rate the movers I had to finally call someone and reset the account in order to rate them. Our helpers were fabulous and the service is a good one, just again the app wasn't working and we had great Internet.

Bobby M. 
Rating:
5.0

Even though IT took their internet down during business hours, (who does that?) the staff worked diligently with their cell phones to complete each customers transaction (there were 6 people waiting), to get them in a truck and on their way. While calmly working through the chaos having been put in the situation of apologizing for decisions made out of their control.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

Rosaisela G. 
Rating:
5.0

Customer did not leave a comment.

jerry T. 
Rating:
5.0

Customer did not leave a comment.

KIM C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Lower your service cost.

Emilio Rey Q. 
Rating:
5.0

Customer did not leave a comment.

Pam K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
4.0

The trucks maintenance

BriYonnia W. 
Rating:
3.0

I was charged multiple times and double charged. The guys I hired to pack the boxes, I paid for on your sight and they charged me again & when I got stuff back a lot of things were broke. I paid for the insurance but had such a difficult time with the jerk Garrett the manager I already know they do not return calls or emails. I dont k ow how the heck you think you can stay in business when you ignore & dont talk to your customers! The whole experience was pathetic

cindy J. 
Rating:
2.0

Things were broken up in the truck poor lighting could not see anything on the road at night bad lighting thumbsdown

terrence h.  |  First Impressions 
Rating:
5.0

Very helpful and courteous staff

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Jared M. 
Rating:
5.0

Quick easy pick up and drop off. Made my move much easier to have the EQ. Thank you

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Jerry R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy B. 
Rating:
5.0

You guys were wonderful.

Kevin R. 
Rating:
5.0

Great experience here! Thank u!

kathy S. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Friendly service and very helpful.

Randy M. 
Rating:
5.0

Customer did not leave a comment.

BEV L. 
Rating:
5.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Everyone was polite and friendly

Kevin W. 
Rating:
5.0

Always a great a UHaul rental experience at the South Topeka location.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Marvin M. 
Rating:
4.0

Manager was always helpful and efficient when contacting about an issue. Thanks for all your help.

Sandra C.  |  Overall Experience 
Rating:
1.0

they don't appear to know what to do if you drop off the equipment early. how about some training for those under trained people. and rude....... yes rude.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Cherylene A. 
Rating:
4.0

The only complaint I have is we bought a big box for our TV. The box did not have the attachments to secure the TV or the cover. Because we live 20 minutes from the location we wrapped it with bubble wrap and Saran Wrap and secured it in my SUV instead of the truck. However we had to lay it down and it's supposed to travel up right. But we got it to Lincoln Nebraska safely. This is just a heads up that your staff should make sure that everything is in the Box to secure TVs

carol C. 
Rating:
5.0

Very friendly and helpful employees!!

Scott S. 
Rating:
4.0

Management and staff are great. Mobil app needs to save info, perform better and allow you to actually reserve and rent such that you can go pick it up without having to go in and revalidate everything that you put in the app.

Todd P. 
Rating:
2.0

Employee could use some people skills I went near closing time and they made me feel like I was a burden to them?

david A. 
Rating:
3.0

Good experience. Nice guy that helped me.

Rebekah T. 
Rating:
5.0

This location always has great customer service.

Ramin M. 
Rating:
5.0

Always a great UHaul rental experience at the South Topeka store.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Duane P. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

The vehicle was perfect for our needs. It was clean, comfortable & very mechanically sound. The employees did a great job. Thank you!

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Estimates are high, but the actual cost was as advertised.

bret T. 
Rating:
1.0

The Topeka U-Haul damaged my box, making it impossible to deliver to my new address without unloading and reloading it into a new box (at personal time and expense). They provided the mover delivering my box with incorrect information, including what time the box would be available for pick up.

Marisha B. 
Rating:
5.0

Customer did not leave a comment.

Mellissa S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

An attendant gave me some to hold my hood down.That was so kind

rachael d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Went above and beyond to make sure I had the correct trailer .

John M. 
Rating:
5.0

UHaul of South Topeka is the perfect place to rent your truck, buy your supplies, and get excellent customer service.

ROGER M. 
Rating:
5.0

Always a great rental experience at the South Topeka UHaul.

ROGER M. 
Rating:
5.0

The team at the South Topeka UHaul is awesome! Always friendly, helpful, and knowledgable. Thank You!

ROGER M. 
Rating:
5.0

Always a great rental experience at the South Topeka UHaul location.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
4.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
4.0

Customer did not leave a comment.

Gina A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon B. 
Rating:
5.0

Customer did not leave a comment.

raymond N. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Paula K. 
Rating:
5.0

Would highly recommend them! Their customer service was excellent and the wait was short

RAE B. 
Rating:
4.0

Not at this time.

Maria O. 
Rating:
2.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Super quick and easy and helpful!

Jackie F. 
Rating:
5.0

Awesome people to feel with !!

Thomas B. 
Rating:
5.0

Both women I worked with were excellent Thank you. Sean

Sean S. 
Rating:
5.0

Customer did not leave a comment.

sharon F. 
Rating:
5.0

This location is very professional!

Dennis D. 
Rating:
5.0

Was air coming in . Heard whistling for the whole trip . So I would say fix that

marquise B. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Keep doin what your doin there. This was our 4th hitch put on in 3 years. My husband is hard to satisfy. Loves your work. Thanks

Eileen B. 
Rating:
5.0

Fast friendly service and knowledgeable had what thought was a hiccup brought me in immediately to inspect the issue and it turned out to not be an issue at all but a safety feature of the car great job.

Jennifer R. 
Rating:
5.0

Best U-Haul location there is, doing it the right way! It's amazing how they take care of everyone, it's a busy place and pretty tight location.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

I dropped off extra early snd after hours. There was plenty of room to park.

Rebecca R. 
Rating:
5.0

The South Topeka U-Haul team is awesome! Always friendly, helpful, and knowledgable regarding the equipment, products, and rental process. Highly recommend this location for your U-Haul equipment rental and moving supply needs.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

Ruth B. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Garrett really knows his stuff at this facility. I wish every business had the leadership this man has with his staff. Great job!!!

Jay G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

It was difficult to know how much to put in the gas tank to fill it back to the required fuel level. Adding information about how many gallons the tank holds would've been helpful

Ayawna S. 
Rating:
3.0

My experience was great, the Representative had a lot of knowledge with the equipment. So I see no Improvement at this time.

Carrie W. 
Rating:
5.0

Customer did not leave a comment.

Rosaisela G. 
Rating:
3.0

I was over charged on fuel. I was charged over $100 but I refueled the truck to a little over half like it was when I got the truck

Randi T. 
Rating:
5.0

Absolutely nothing, if it's not broke don't fix it. Thank you for all your help. Moving is never fun, but if it needs to be done, I'm glad you were here.

derrick C. 
Rating:
4.0

Customer did not leave a comment.

Leila U. 
Rating:
5.0

Customer did not leave a comment.

Cristian M. 
Rating:
5.0

The Topeka location was excellent!!

tina R. 
Rating:
5.0

Quick and easy

luis B. 
Rating:
5.0

Best customer experience

Jose G. 
Rating:
4.0

Truck pick up could have been better. When I attempted to pick up the truck (checked in on app), there was a worker in it taking selfies. Then when I spoke with her she game me the keys and went inside to talk to someone in there. She then told me I had to go inside. The next lady inside was very rude and argumentative with me about why I had they key already and what I was doing on the app. I tried to explain to her I was at the point I should have the key and that I was following the steps on the app. Eventually I left and followed the rest of the app in order to not waste more of my time speaking to the rude attendant.

Jonathan W. 
Rating:
5.0

Nothing needed

Morgan F. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

Daniel E. 
Rating:
3.0

More parking

Julia E. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

JR K. 
Rating:
5.0

The truck had 2 coffees from the last person and their photo album but other than that the service and experience was awesome.

cas H. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Excellent customer service, friendly staff from the moment you walk in to leaving the parking lot. 10/10

Jacquelin G. 
Rating:
1.0

Have more reg size pickups thats not smashed or thats has extreme damage to them for driving.over all where I go the people are GREAT AND WORK WITH YOU AS MUCH AS THEY CAN TO GET YOU WHAT YOU NEED MY LOCATION WHERE I GO I LOVE THEM.

Tina J. 
Rating:
5.0

Customer did not leave a comment.

Duane P. 
Rating:
4.0

The employees were rude and understaffed. I was ignored and actually had to stop a lady to help me.

Sharon M.  |  Overall Experience 
Rating:
3.0

I rate average because when I have rented from there in the past everyone was friendly and very helpful the last couple of times I rented from there was not very good. Two times ago I rented a storage unit and as we were moving our stuff out we found the unit had leaked,fortunately nothing was ruined. When we got everything out someone came out to see if we had cleaned it out including sweeping the floor it was cleaning swept and the person told us we were going to be charged a cleaning fee because it was not cleaned, I told her the unit was clean and maybe she should get glasses. Never got a cleaning fee charged. This last time Odella(I believe is her name) smoked when we got our turn in line, she asked if we had a lock and I told her I had a square Master Lock,she told me I could only use a round lock,when I checked the lock prices the locks hanging there were nearly $15. I told if I needed a round lock I had one or would buy one elsewhere yours were too expensive,I did have one from my previous time. My daughter was using the unit and was paying on time. When daughter checked out of the unit I started getting charged each month for a unit I assume they thought was still rented by me. I refused and still refuse to pay for a unit that has not been used and was vacant since April (?) If I ever move back toTopeka depending on what storage units are closest to me will decide where I store my property. I have used U-Haul South Topeka for many years but my last 2 visits have not been good. Thank You.

TERRY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joann m.  |  Overall Experience 
Rating:
5.0

Good place yo rent from.

DAVID F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johan r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laci M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RICHARD G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea d.  |  Overall Experience 
Rating:
5.0

The young lady that helped me with my needs of a storage unit and checking in my equipment was very friendly I give her a 10+ on customer service .

Cheryl F.  |  First Impressions 
Rating:
5.0

I really like the extra security.

sondra r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donald h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  First Impressions 
Rating:
3.0

Even though I do have unresolved with extra account charges, the overall length of service use was reasonable, convenient & customer reps were always helpful when required.

JENNIFER S.  |  Overall Experience 
Rating:
3.0

Only complaint is cost of unit ... For a company as large as uhaul I would expect they would make prices more affordable....

Heather G.  |  Overall Experience 
Rating:
5.0

The staff was very nice.

April D.  |  First Impressions 
Rating:
3.0

I had too double up on my payment and I and on a fixed income

De anne J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nambi B.  |  First Impressions 
Rating:
5.0

Thanks for being there for me when I needed it to store stuff when I couldn't keep it in my garage thanks for all that you guys did at U-Haul

steven m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel L.  |  Overall Experience 
Rating:
4.0

I like the ease of access the downside is your price is on the high side.

TODD B.  |  Overall Experience 
Rating:
5.0

Topeka facility has great customer service. Met the boss and worked with customer associate Avery great service.

William N.  |  First Impressions 
Rating:
3.0

Right after my unit flooded, the worker on duty said yeah it floods around that area and I was not told that when I rented the unit, after this incident the price of my unit went up. All the rest of the times for checkin, checkout, other visits with employees went well. Just did not get a very good attitude from one employee, and not told about a common problem with that side of storage units.

anthony p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA W.  |  Overall Experience 
Rating:
5.0

Excellent experience with the staff and this location. I’ve stored with U-Haul before and this team were very customer friendly and helpful Thanks

Evan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shacore N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eletha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanon W.  |  First Impressions 
Rating:
5.0

Very good.

Angel Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth C.  |  First Impressions 
Rating:
5.0

Na

Angelia B.  |  First Impressions 
Rating:
5.0

Requesting a free month based on length of time in the rental.

Michelle L.  |  First Impressions 
Rating:
5.0

Super easy to get started and super simple to close it out, too!

Tanner R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leandro G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Judy D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  Overall Experience 
Rating:
3.0

My auto pay kept messing up and I would get emails saying my payment was late.

Sherie W.  |  Overall Experience 
Rating:
5.0

The staff was pleasant and very helpful

Kenneth T.  |  Overall Experience 
Rating:
5.0

Love that the space I used was climate controlled.

KIM C.  |  Overall Experience 
Rating:
5.0

Everyone was more than willing to help and even extended my drop off time for everything.

Joshua H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TJ C.  |  Overall Experience 
Rating:
5.0

So clean and worth every penny!

Madison M.  |  Overall Experience 
Rating:
5.0

I canceled the storage unit so I cannot rate my experience. Buy everyone was very helpful and polite.

Pamela R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KIM K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela R.  |  First Impressions 
Rating:
5.0

Aftet driving for two days an all the trouble we had,they were very kind an helpful

Anthony B.  |  First Impressions 
Rating:
5.0

I been dealing with the guys for years keep up the good work fellas

BRIGITTE C.  |  First Impressions 
Rating:
2.0

Everything in unit ruined by mice and dead mice and poop

Allen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  Overall Experience 
Rating:
5.0

Garrett was awesome. Very accommodating to our circumstances. Appreciate everything he did for us. Thank yiou

Jim H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S.  |  First Impressions 
Rating:
5.0

Staff in Topeka was incredibly professional, knowledgeable and kind.

patricia h.  |  First Impressions 
Rating:
1.0

Invested with roaches and mice all my stuff is messed up, so mad I didn’t get the insurance thinking everything would’ve been okay and now having to pay someone to come get mice out of my house.

Lanyia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edith B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sondra r.  |  First Impressions 
Rating:
5.0

The staff was fast friendly and quick it was a good experience

BRIAN G.  |  First Impressions 
Rating:
5.0

We really appreciated having the first month free since we rented a trailer to move our furniture. The facility was very clean and access was easy. We'll definitely recommend it to friends and family.

Angela S.  |  Overall Experience 
Rating:
5.0

Garrett Joseph and Dell are the most friendly and helpful team I have every experienced at U-Haul and for that matter, most any where else! The best personalized service and excellent overall experience for this customer!!

Kenneth S.  |  Overall Experience 
Rating:
5.0

In my opinion you cannot find a better place for moving or storage.

Melissa G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RILEIGH K.  |  Overall Experience 
Rating:
5.0

Best storage facility I have ever used. Extremely friendly staff and nice, clean storage unit with all the amenities to make your move easier.

Karen W.  |  Overall Experience 
Rating:
5.0

Joe has assisted me numerous times and is always helpful and professional.

Mark A.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

Adam D.  |  First Impressions 
Rating:
5.0

Garett and team are outstanding to work with. We had a great experience there.

Darrell C.  |  Overall Experience 
Rating:
5.0

Friendly staff and well maintained facility.

John H.  |  Overall Experience 
Rating:
5.0

Garrett is an excellent leader. I recommend your store to all my friends. Very good. Thanks, Robert Tomlinson

Robert T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH O.  |  Overall Experience 
Rating:
4.0

My only issue was there were roaches in my unit that I know I did not bring in with me. I would assume they came from a neighboring unit since it looks like they are all connected above the walls. We were already planning to call an exterminator for our new house, so it isn't a big deal to us, but the neighboring units may need to be bug bombed

Victoria M.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff

Robin L.  |  First Impressions 
Rating:
5.0

South Topeka is the best U-haul team and experience ever. Completely impressed with the customer service and professionalism at this location. Garret, Dell and other…! U-Haul website functionality has come a long way as well.

Kenneth S.  |  First Impressions 
Rating:
5.0

Gréât Expérience Overall. The facility is clean and easy and staff is knowledgeable and helpful with my questions. Thank You!

Seth B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
4.0

Will definitely use in the future!

Gervase M.  |  First Impressions 
Rating:
<