Customer Reviews for U-Haul Moving & Storage of South Topeka

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of South Topeka

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Bronson A. on

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Ronald P. on

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Bill E. on

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The plastic key holder was broken and taped. Get a new plastic key holder so the driver don't feel like they broke something.

Ty F. on

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I am beyond mad. I called to ask how to go about getting my deposit back since we dropped off after hours. I was told to come in person. Several days later when I finally had the chance to drive to the location, I find out that my entire reservation had been switched to the name of my brother in law, who had to pick up the trailer for me. I was then told they tried calling HIM several times about returning the deposit, then proceed to mail the deposit via check to the address on file, which is my old address where I no longer live. It won't get forwarded to my new address because it has his name on it. And, even if I did get the check, it will be in his name, which I will not be able to deposit. I am angry. Somebody fix this please, and explain to me why my name and phone number in which the reservation was made, did not stay on file. To make matters worse, the employee who was telling me this ignored me when I kept asking more questions, and proceeded to talk to another person, and offered no help or solution on how I might actually be able to get my money back. Frustrated is an understatement. The employee was not helpful and acted like there was nothing wrong with the situation at hand.

Halei K. on

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vern A. on

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Both employees that helped me coming and going was well above average,, Totally recommend them.

Niles B. on

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Horrible experience. Poor management helpfulness. - less than 24 hour notice if change in pickup and equipment - no adj to rate for lesser equip. - not enough miles added for change in pick up location - manager at shop needs coached he did horrible job at talking thru the problem and overcoming barriers to find a solution, supposed ‘clerk’ we talked to after manager said he shouldn’t have talked to us that way and gave better help on the problems outlined above.

Gilberto G. on

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John B. on

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Jasmine was very helpful and friendly which enhanced an already good experience!

Barry V. on

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Tracy S. on

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ana U. on

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See above comments

Roy T. on

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Karl S. on

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Gregory M. on

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The two individuals that checked me in were great this time. Thanks

Marcia L. on

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Joe was so helpful each time I called or was at the store in person.

Scott D. on

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Marketta R. on

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Service was a little slow please improve your customer service.

Marvin P. on

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Hyun J. on

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Syid M. on

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The app on returning a trailer after hours did not work we had to call customer service we initially had to return back to the U-Haul store to get our refund because it charged us extra $25 for checking in after hours but they fixed it gave us a refund because the app was not functioning properly..please update your app so customers can check in after hours without getting charged

Thomas P. on

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Maybe have someone there earlier with keys and access to all the rental buildings. They had a little trouble getting to my stored u-boxes. Seemed to be some confusion as to where a remote for a door was. They finally found a key to gain access.

Gloria W. on

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Karl S. on

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Ronald S. on

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Jacy H. on

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Your prices are ridiculous!!!

Tiffany B. on

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Gregory M. on

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The only comment is that the people were not very friendly. No smiles, no thank you, nothing. It does make a difference.

David W. on

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Pick up site didn’t clean the cab interior of truck—sticky substance in cup holders and cigarette butt in the ashtray.

Hiram G. on

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Great service uhaul. In the future, I will order uhaul later thank

Todd L. on

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chris H. on

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Excellent facility and staff. A North Topeka location would be ideal!

Kristy D. on

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Tell the truth and not lie about it bring a full tank when it was on less then half way

Donovan W. on

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Terry B. on

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Cherylene A. on

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LEWIS W. on

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Pam B. on

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Michael M. on

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Thank you for a wonderful experience.

Jason K. on

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Excellent customer service

Jodi B. on

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Excellent staff

Kimberly W. on

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This location helped me out a lot when others gave me the go around to get more money out of me

Polly H. on

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I cannot determine which is worse....the loss of my property due to the lack of pest control or the inability for the general manager to return phone calls. Staff at the store aren't helpful either.

Lonnie K. on

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Great staff very knowledgeable and friendly.

Lonnie K. on

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This is the best uhaul staff I have ever worked with. They friendly efficient .

Amanda K. on

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Great customer service! The employees were very informative, professional, and efficient during a very busy time.

Carolyn L. on

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GREAT. I appreciated the pest control that was placed in the unit. The temperature controlled unit was perfect for my needs. All employees were very friendly and attentive. I will always use U-Haul

Cynthia D. on

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Easy to work with

Bob M. on

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They have always been very friendly with me and made sure I was taken care of.

STEPHANIE B. on

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They are here for the customers needs. I 💘 my u haul.

Darrell C. on

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Everyone at this site is top notch. Thanks!

mark h. on

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Very nice staff.

Matthew C. on

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Great and friendly

antonio r. on

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They did an awesome job and helped me out majorly after I lost my house in a fire! Amazing people at uhaul! Thank you!

Lonnie K. on

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The store help is excellent .Management above the store level is worth less and that is kind

Michael M. on

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Mr. Mullilinxi was very Swift and helped me right thru the process. Thank you

wendy s. on

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Had an inside unit and the mice did about 3,000.00 worth of damage to my stuff and I had insurance waiting to see if they will pay for my 52 inch TV my laptop blue ray player and all my clothes smell

DOLORES B. on

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Rented at the Topeka Blvd location and they were ALWAYS very helpful!!! Definitely the place to store your sh*t!!!!!

Jim H. on

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Went above and beyond.

LARRY H. on

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Sarah M. on

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Very helpful

Debra H. on

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Nice place. Very well cared for.

chelest p. on

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The initial point of contact was fine, polite. There was an issue with being placed in a dirty unit but the manager went above and beyond to fix that. J. Mullins though could use soft skills training.

Robert T. on

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The unit was very helpful. Garrett and his staff are great to work with. They have my highest praise. Thanks, Bob Tomlinson

Karen J. on

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It was to my satisfaction.

diane p. on

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The manager and customer service e person were very helpful correcting an error made by another worker on Nov. 5.

Kendra T. on

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Uhaul public storage is the best

Robin M. on

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Call me for more info

george e. on

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Very clean, secure facility. Office staff was friendly and helpful. When an issue arose with autopay, the staff was quick and efficient in resolving the problem and waiving delinquent fees.

oscar c. on

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thank u all very much. i will use u haul in future if needed.

Sharon C. on

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Your staff is very professional yet friendly. I enjoyed their service.

Kristine F. on

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I think 24hr access should be standard rather than extra

Robert T. on

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Your staff and Garrett we're very helpful professional and courteous.

Robert C. on

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Uhaul was excellent. The fact that I must leave a written comment to submit a review not so much.

IRASHA M. on

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I'll never use U -haul again ! I had a storage for two years. This summer financial was rough I explained my situation only for my unit to be sold for $75. Over $10.000 of my belonging sold for $75

Joan D. on

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No dumpsters for unwanted items. No removal service. Full fee charged on units with items in them. No refund for unused storage days. We drove 140 miles round trip to remove items and sweep the unit.

LAWANA W. on

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I feel the price is to high.

Ruth F. on

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The young man I dealt with when picking up the UHaul truck was an excellent representative of your company

Lorenzo E. on

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Great helpful stafff

Renee L. on

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More staff is needed, but other then that, the place is great!

mike s. on

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Great experience

Michelle w. on

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Easy access to outside units!

jeff t. on

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Everything was good but when I first got the unit I was told I had to buy a disk lock but when I was done I could sell it back to you and that was not the case when I was done.

Kimberlee O. on

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They are great!

Debera D. on

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When I first moved in, they said I could have 24/7 access to my climate unit. I tried my card one night only to be met by a very loud alarm. The smell of mice urine and droppings is DISGUSTING!

Brandon G. on

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Good storage units, only issue was the 20 dollar price difference between other temperature controlled units in the area. Only left due to moving out of state.