Customer Reviews for U-Haul Moving & Storage of South Topeka

8,047 reviews

3825 SW Topeka Blvd   Topeka, KS 66609
(N Of S Topeka Turnpike Exit)

(785) 266-8700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(785) 266-8700

3825 SW Topeka Blvd
Topeka, KS 66609
(N Of S Topeka Turnpike Exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

JR K. 
Rating:
5.0

The truck had 2 coffees from the last person and their photo album but other than that the service and experience was awesome.

cas H. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Excellent customer service, friendly staff from the moment you walk in to leaving the parking lot. 10/10

Jacquelin G. 
Rating:
1.0

Have more reg size pickups thats not smashed or thats has extreme damage to them for driving.over all where I go the people are GREAT AND WORK WITH YOU AS MUCH AS THEY CAN TO GET YOU WHAT YOU NEED MY LOCATION WHERE I GO I LOVE THEM.

Tina J. 
Rating:
5.0

Customer did not leave a comment.

Duane P. 
Rating:
5.0

Customer did not leave a comment.

Rose B. 
Rating:
5.0

Customer did not leave a comment.

Jack T. 
Rating:
5.0

Customer did not leave a comment.

Don L. 
Rating:
4.0

The employees were rude and understaffed. I was ignored and actually had to stop a lady to help me.

Sharon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

very good service, thank you

Ed G. 
Rating:
5.0

Customer did not leave a comment.

Rochelle V. 
Rating:
5.0

We appreciated all who helped us get our rental and especially Joe on checking us in😊

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Diana B. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

This location is also excellent. I returned 6 pads and the truck to this location. as they could not give me a receipt for the additional 6 pads, I returned them to the location at 1428 S. Tyler, Wichita, KS and Thanked Liz and Heather for their efforts in helping us.

james B. 
Rating:
5.0

They are great

Lyndon J. 
Rating:
4.0

Customer did not leave a comment.

SHARON I. 
Rating:
5.0

Change nothing it's working well just the way it is. Maybe give the employs at this location a raise for their efforts and consistency

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Laine B. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

The uhaul truck was beat up with bald tires and needed an oil change. The check engine light came on at the beginning of our trip. The trailer also had bald tires. The poor condition of the vehicle and trailer puts the customers at risk. The wonderful customer service is the ONLY outstanding thing about Uhaul. The staff was excellent in both locations.

Elize R. 
Rating:
5.0

Another great rental experience at the South Topeka UHaul. Great service and great equipment!

ROGER M. 
Rating:
3.0

The help was very rude, not very helpful.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Tedi S. 
Rating:
5.0

Customer did not leave a comment.

Clara K. 
Rating:
5.0

You are good to go. Excellent service

Lyndon J. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Awesome quick service from Joe and Alex

Carlos C. 
Rating:
5.0

All staff very helpful.

Matt S. 
Rating:
3.0

Customer service from employees. Employees should be treating customers with respect and not complaining when asked for help.

Jay G. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
3.0

I rate average because when I have rented from there in the past everyone was friendly and very helpful the last couple of times I rented from there was not very good. Two times ago I rented a storage unit and as we were moving our stuff out we found the unit had leaked,fortunately nothing was ruined. When we got everything out someone came out to see if we had cleaned it out including sweeping the floor it was cleaning swept and the person told us we were going to be charged a cleaning fee because it was not cleaned, I told her the unit was clean and maybe she should get glasses. Never got a cleaning fee charged. This last time Odella(I believe is her name) smoked when we got our turn in line, she asked if we had a lock and I told her I had a square Master Lock,she told me I could only use a round lock,when I checked the lock prices the locks hanging there were nearly $15. I told if I needed a round lock I had one or would buy one elsewhere yours were too expensive,I did have one from my previous time. My daughter was using the unit and was paying on time. When daughter checked out of the unit I started getting charged each month for a unit I assume they thought was still rented by me. I refused and still refuse to pay for a unit that has not been used and was vacant since April (?) If I ever move back toTopeka depending on what storage units are closest to me will decide where I store my property. I have used U-Haul South Topeka for many years but my last 2 visits have not been good. Thank You.

TERRY J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kaylene M. 
Rating:
5.0

Customer did not leave a comment.

Caron E. 
Rating:
5.0

Quick service. Great customer service!! Thank you!!

DARIN L. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy Z. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

The staff is knowledgeable and helpful! I am a repeat customer

Deb N. 
Rating:
1.0

The lady was rude, our U-Haul wasn't ready. And it cut into 40 mins of our U-Haul rental time. They was super rude. And the U-Haul smelled like cigarettes and I'm highly allergic to smoke.

Francis B. 
Rating:
5.0

Customer did not leave a comment.

kevin V. 
Rating:
5.0

You are great in September just like you were in August.

Lyndon J. 
Rating:
5.0

The young lady helping me was great to work with. One problem I had with the truck was the gear shift didnt work properly of which I was told but the air conditioner didnt work most of my drive.

Jay G. 
Rating:
4.0

Customer did not leave a comment.

Monica A. 
Rating:
5.0

Nice people and I could stay inside the air conditioned building until my ride arrived

Catherine K. 
Rating:
5.0

Customer did not leave a comment.

joann m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn H. 
Rating:
5.0

Customer did not leave a comment.

JOSE N. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

We got burned by Penske for a reservation we made months ago. We needed a truck that morning for a one -way rental to NC. Garett Martinek got us all taken care of and kept us on schedule.

Janice K. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Sadie A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

sharp staff Avery was Outstanding !

Michael C. 
Rating:
5.0

you are good to go. except for coffee drinkers that cannot get into the Sonic on Topeka Blvd.

Lyndon J. 
Rating:
5.0

Excellent experience!

Mit W. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

I'm not a coffee drinker but perhaps having a Kuerig machine available especially for morning pickups during the weekend. But this store rates 11 on a scale on 1-10.

Lyndon J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

just keep on keeping on!!! always a great location to use.

Lyndon J. 
Rating:
3.0

Service is getting better every time I use this place. Thanks Peaches 🍑

Joshua S. 
Rating:
3.0

Service was Peachy. Thank for all your help;)

Joshua S. 
Rating:
3.0

Great service this time around. Thanks for all Your help!

Joshua S. 
Rating:
4.0

Lady that hooked up wasn't able to lift trailer by herself and refused to ask for help, so it took about 45 minutes to get hooked up. I told the person doing the contract that I would return the trailer the next day by 11am and was told that was fine. Then I received a call at 10 am saying “trailer was supposed to be back at 10am and there was a customer waiting on it”. So I hauled ass to the UHaul place and sat in the return area for 32 minutes waiting to be unhooked and I never saw anyone waiting on the trailer. I rent from UHaul several time a month and normally have great service at this location, but the last 3 rentals have all came with poor customer service and bad attitude from the staff. Each time the service was bad it has been the same 2 female staff members. If they don't like the job they should quit or Garrett should fire them! I have used this location for 10 years or so and these two staff members are destroying the reputation of this location!

PHILIP J. 
Rating:
5.0

Customer did not leave a comment.

Madalyn H. 
Rating:
5.0

Customer did not leave a comment.

Keagan C. 
Rating:
4.0

Big kudos to Roy Ponce and crew in Benton City Washington Also to Rachel, scheduling, in Kansas City- as well as Amanda and Colleen who delivered and picked up boxes Doors on boxes had to be braced open - nothing easily identified to hold them open.

Jan M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Good place yo rent from.

DAVID F.  |  Overall Experience 
Rating:
4.0

I only drove it 25 miles but ended up putting 6 or 7 gallons of gas in it, last person didnt top it off and I had to. I told the person when I returned it.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Kirby P. 
Rating:
4.0

Customer did not leave a comment.

Adrienne R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Van H. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Lyndon J. 
Rating:
5.0

Customer did not leave a comment.

Cayetano H. 
Rating:
5.0

The online instructions for getting the U-Hauls kind of confusing

Te'Ana G. 
Rating:
4.0

Everything was fine until I dropped the unit back off. With no clear instructions, I go inside to an individual who evidentlyhad no desire to go outside and help until 2 more customer showed up to drop off their units off. Not sure what his name is but he sure can work on his customer service skills. When I walked up to him, no "hi", no "how are you doing?" In fact, I had to initiate the conversation. It was pretty interesting that he was helping a customer, outside as I was leaving in my personal vehicle.

Aaron P. 
Rating:
5.0

I had a Great experience, from making the reservation, to check-in and return. Keep up the Great Customer Service.

JOHN A. 
Rating:
4.0

Customer did not leave a comment.

Ivan G. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Machele H. 
Rating:
5.0

a 15 ft truck with cruise control? otherwise no problems.

Myron B. 
Rating:
5.0

Customer did not leave a comment.

Rex M. 
Rating:
5.0

Customer did not leave a comment.

Tia S. 
Rating:
5.0

Helpful and courteous people

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Thanks for your service.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

johan r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laci M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RICHARD G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrea d.  |  Overall Experience 
Rating:
5.0

The young lady that helped me with my needs of a storage unit and checking in my equipment was very friendly I give her a 10+ on customer service .

Cheryl F.  |  First Impressions 
Rating:
5.0

I really like the extra security.

sondra r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donald h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  First Impressions 
Rating:
3.0

Even though I do have unresolved with extra account charges, the overall length of service use was reasonable, convenient & customer reps were always helpful when required.

JENNIFER S.  |  Overall Experience 
Rating:
3.0

Only complaint is cost of unit ... For a company as large as uhaul I would expect they would make prices more affordable....

Heather G.  |  Overall Experience 
Rating:
5.0

The staff was very nice.

April D.  |  First Impressions 
Rating:
3.0

I had too double up on my payment and I and on a fixed income

De anne J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nambi B.  |  First Impressions 
Rating:
5.0

Thanks for being there for me when I needed it to store stuff when I couldn't keep it in my garage thanks for all that you guys did at U-Haul

steven m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel L.  |  Overall Experience 
Rating:
4.0

I like the ease of access the downside is your price is on the high side.

TODD B.  |  Overall Experience 
Rating:
5.0

Topeka facility has great customer service. Met the boss and worked with customer associate Avery great service.

William N.  |  First Impressions 
Rating:
3.0

Right after my unit flooded, the worker on duty said yeah it floods around that area and I was not told that when I rented the unit, after this incident the price of my unit went up. All the rest of the times for checkin, checkout, other visits with employees went well. Just did not get a very good attitude from one employee, and not told about a common problem with that side of storage units.

anthony p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA W.  |  Overall Experience 
Rating:
5.0

Excellent experience with the staff and this location. I’ve stored with U-Haul before and this team were very customer friendly and helpful Thanks

Evan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shacore N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eletha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanon W.  |  First Impressions 
Rating:
5.0

Very good.

Angel Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth C.  |  First Impressions 
Rating:
5.0

Na

Angelia B.  |  First Impressions 
Rating:
5.0

Requesting a free month based on length of time in the rental.

Michelle L.  |  First Impressions 
Rating:
5.0

Super easy to get started and super simple to close it out, too!

Tanner R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leandro G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Judy D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  Overall Experience 
Rating:
3.0

My auto pay kept messing up and I would get emails saying my payment was late.

Sherie W.  |  Overall Experience 
Rating:
5.0

The staff was pleasant and very helpful

Kenneth T.  |  Overall Experience 
Rating:
5.0

Love that the space I used was climate controlled.

KIM C.  |  Overall Experience 
Rating:
5.0

Everyone was more than willing to help and even extended my drop off time for everything.

Joshua H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TJ C.  |  Overall Experience 
Rating:
5.0

So clean and worth every penny!

Madison M.  |  Overall Experience 
Rating:
5.0

I canceled the storage unit so I cannot rate my experience. Buy everyone was very helpful and polite.

Pamela R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KIM K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela R.  |  First Impressions 
Rating:
5.0

Aftet driving for two days an all the trouble we had,they were very kind an helpful

Anthony B.  |  First Impressions 
Rating:
5.0

I been dealing with the guys for years keep up the good work fellas

BRIGITTE C.  |  First Impressions 
Rating:
2.0

Everything in unit ruined by mice and dead mice and poop

Allen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  Overall Experience 
Rating:
5.0

Garrett was awesome. Very accommodating to our circumstances. Appreciate everything he did for us. Thank yiou

Jim H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S.  |  First Impressions 
Rating:
5.0

Staff in Topeka was incredibly professional, knowledgeable and kind.

patricia h.  |  First Impressions 
Rating:
1.0

Invested with roaches and mice all my stuff is messed up, so mad I didn’t get the insurance thinking everything would’ve been okay and now having to pay someone to come get mice out of my house.

Lanyia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edith B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sondra r.  |  First Impressions 
Rating:
5.0

The staff was fast friendly and quick it was a good experience

BRIAN G.  |  First Impressions 
Rating:
5.0

We really appreciated having the first month free since we rented a trailer to move our furniture. The facility was very clean and access was easy. We'll definitely recommend it to friends and family.

Angela S.  |  Overall Experience 
Rating:
5.0

Garrett Joseph and Dell are the most friendly and helpful team I have every experienced at U-Haul and for that matter, most any where else! The best personalized service and excellent overall experience for this customer!!

Kenneth S.  |  Overall Experience 
Rating:
5.0

In my opinion you cannot find a better place for moving or storage.

Melissa G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RILEIGH K.  |  Overall Experience 
Rating:
5.0

Best storage facility I have ever used. Extremely friendly staff and nice, clean storage unit with all the amenities to make your move easier.

Karen W.  |  Overall Experience 
Rating:
5.0

Joe has assisted me numerous times and is always helpful and professional.

Mark A.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

Adam D.  |  First Impressions 
Rating:
5.0

Garett and team are outstanding to work with. We had a great experience there.

Darrell C.  |  Overall Experience 
Rating:
5.0

Friendly staff and well maintained facility.

John H.  |  Overall Experience 
Rating:
5.0

Garrett is an excellent leader. I recommend your store to all my friends. Very good. Thanks, Robert Tomlinson

Robert T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH O.  |  Overall Experience 
Rating:
4.0

My only issue was there were roaches in my unit that I know I did not bring in with me. I would assume they came from a neighboring unit since it looks like they are all connected above the walls. We were already planning to call an exterminator for our new house, so it isn't a big deal to us, but the neighboring units may need to be bug bombed

Victoria M.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff

Robin L.  |  First Impressions 
Rating:
5.0

South Topeka is the best U-haul team and experience ever. Completely impressed with the customer service and professionalism at this location. Garret, Dell and other…! U-Haul website functionality has come a long way as well.

Kenneth S.  |  First Impressions 
Rating:
5.0

Gréât Expérience Overall. The facility is clean and easy and staff is knowledgeable and helpful with my questions. Thank You!

Seth B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
4.0

Will definitely use in the future!

Gervase M.  |  First Impressions 
Rating:
5.0

Garret is always accommodating and great to work with! Will definitely be back!

darren C.  |  Overall Experience 
Rating:
3.0

Manager was very helpful and kind!

BARBARA JEAN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vonnita E.  |  Overall Experience 
Rating:
1.0

The manager Garret caused me a lot of aggravation & money! He has a nasty attitude & is unprofessional! I won't be going to that facility again! I'm 72 & have been using ONLY Uhaul for SEVERAL MOVES over the years! I will say this is my FIRST COMPLAINT! KUDOS! I will continue to be a UHAUL FAN!

Glennette S.  |  Overall Experience 
Rating:
5.0

I used the location several times and was very pleased with their services.

Denetria M.  |  Overall Experience 
Rating:
4.0

The staff was very courteous and friendly very well spoken and versed and knowledgeable the units were very clean and I was called twice to let me know that my lock wasn't on properly knowing that they did walk throughs I was very pleased with my storage and the service I received.

laura w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edward f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT R.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful- I’ve never had a storage unit before and would definitely recommend U-Haul.

Carrie D.  |  Overall Experience 
Rating: