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Andrew L.Customer Reviews for U-Haul Moving & Storage of South Topeka
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had 2 coffees from the last person and their photo album but other than that the service and experience was awesome.
cas H.Excellent customer service, friendly staff from the moment you walk in to leaving the parking lot. 10/10
Jacquelin G.Have more reg size pickups thats not smashed or thats has extreme damage to them for driving.over all where I go the people are GREAT AND WORK WITH YOU AS MUCH AS THEY CAN TO GET YOU WHAT YOU NEED MY LOCATION WHERE I GO I LOVE THEM.
Tina J.The employees were rude and understaffed. I was ignored and actually had to stop a lady to help me.
Sharon M. | Overall Experiencevery good service, thank you
Ed G.We appreciated all who helped us get our rental and especially Joe on checking us in😊
Alan W.This location is also excellent. I returned 6 pads and the truck to this location. as they could not give me a receipt for the additional 6 pads, I returned them to the location at 1428 S. Tyler, Wichita, KS and Thanked Liz and Heather for their efforts in helping us.
james B.They are great
Lyndon J.Change nothing it's working well just the way it is. Maybe give the employs at this location a raise for their efforts and consistency
Christopher S.The uhaul truck was beat up with bald tires and needed an oil change. The check engine light came on at the beginning of our trip. The trailer also had bald tires. The poor condition of the vehicle and trailer puts the customers at risk. The wonderful customer service is the ONLY outstanding thing about Uhaul. The staff was excellent in both locations.
Elize R.Another great rental experience at the South Topeka UHaul. Great service and great equipment!
ROGER M.The help was very rude, not very helpful.
Charles C.You are good to go. Excellent service
Lyndon J.Awesome quick service from Joe and Alex
Carlos C.All staff very helpful.
Matt S.Customer service from employees. Employees should be treating customers with respect and not complaining when asked for help.
Jay G.I rate average because when I have rented from there in the past everyone was friendly and very helpful the last couple of times I rented from there was not very good. Two times ago I rented a storage unit and as we were moving our stuff out we found the unit had leaked,fortunately nothing was ruined. When we got everything out someone came out to see if we had cleaned it out including sweeping the floor it was cleaning swept and the person told us we were going to be charged a cleaning fee because it was not cleaned, I told her the unit was clean and maybe she should get glasses. Never got a cleaning fee charged. This last time Odella(I believe is her name) smoked when we got our turn in line, she asked if we had a lock and I told her I had a square Master Lock,she told me I could only use a round lock,when I checked the lock prices the locks hanging there were nearly $15. I told if I needed a round lock I had one or would buy one elsewhere yours were too expensive,I did have one from my previous time. My daughter was using the unit and was paying on time. When daughter checked out of the unit I started getting charged each month for a unit I assume they thought was still rented by me. I refused and still refuse to pay for a unit that has not been used and was vacant since April (?) If I ever move back toTopeka depending on what storage units are closest to me will decide where I store my property. I have used U-Haul South Topeka for many years but my last 2 visits have not been good. Thank You.
TERRY J. | Overall ExperienceQuick service. Great customer service!! Thank you!!
DARIN L.The staff is knowledgeable and helpful! I am a repeat customer
Deb N.The lady was rude, our U-Haul wasn't ready. And it cut into 40 mins of our U-Haul rental time. They was super rude. And the U-Haul smelled like cigarettes and I'm highly allergic to smoke.
Francis B.You are great in September just like you were in August.
Lyndon J.The young lady helping me was great to work with. One problem I had with the truck was the gear shift didnt work properly of which I was told but the air conditioner didnt work most of my drive.
Jay G.Nice people and I could stay inside the air conditioned building until my ride arrived
Catherine K.We got burned by Penske for a reservation we made months ago. We needed a truck that morning for a one -way rental to NC. Garett Martinek got us all taken care of and kept us on schedule.
Janice K.sharp staff Avery was Outstanding !
Michael C.you are good to go. except for coffee drinkers that cannot get into the Sonic on Topeka Blvd.
Lyndon J.Excellent experience!
Mit W.I'm not a coffee drinker but perhaps having a Kuerig machine available especially for morning pickups during the weekend. But this store rates 11 on a scale on 1-10.
Lyndon J.just keep on keeping on!!! always a great location to use.
Lyndon J.Service is getting better every time I use this place. Thanks Peaches 🍑
Joshua S.Service was Peachy. Thank for all your help;)
Joshua S.Great service this time around. Thanks for all Your help!
Joshua S.Lady that hooked up wasn't able to lift trailer by herself and refused to ask for help, so it took about 45 minutes to get hooked up. I told the person doing the contract that I would return the trailer the next day by 11am and was told that was fine. Then I received a call at 10 am saying “trailer was supposed to be back at 10am and there was a customer waiting on itâ€. So I hauled ass to the UHaul place and sat in the return area for 32 minutes waiting to be unhooked and I never saw anyone waiting on the trailer. I rent from UHaul several time a month and normally have great service at this location, but the last 3 rentals have all came with poor customer service and bad attitude from the staff. Each time the service was bad it has been the same 2 female staff members. If they don't like the job they should quit or Garrett should fire them! I have used this location for 10 years or so and these two staff members are destroying the reputation of this location!
PHILIP J.Big kudos to Roy Ponce and crew in Benton City Washington Also to Rachel, scheduling, in Kansas City- as well as Amanda and Colleen who delivered and picked up boxes Doors on boxes had to be braced open - nothing easily identified to hold them open.
Jan M.Good place yo rent from.
DAVID F. | Overall ExperienceI only drove it 25 miles but ended up putting 6 or 7 gallons of gas in it, last person didnt top it off and I had to. I told the person when I returned it.
Larry M.The online instructions for getting the U-Hauls kind of confusing
Te'Ana G.Everything was fine until I dropped the unit back off. With no clear instructions, I go inside to an individual who evidentlyhad no desire to go outside and help until 2 more customer showed up to drop off their units off. Not sure what his name is but he sure can work on his customer service skills. When I walked up to him, no "hi", no "how are you doing?" In fact, I had to initiate the conversation. It was pretty interesting that he was helping a customer, outside as I was leaving in my personal vehicle.
Aaron P.I had a Great experience, from making the reservation, to check-in and return. Keep up the Great Customer Service.
JOHN A.a 15 ft truck with cruise control? otherwise no problems.
Myron B.Helpful and courteous people
Steven H.Thanks for your service.
Paul N.The young lady that helped me with my needs of a storage unit and checking in my equipment was very friendly I give her a 10+ on customer service .
Cheryl F. | First ImpressionsI really like the extra security.
sondra r. | Overall ExperienceEven though I do have unresolved with extra account charges, the overall length of service use was reasonable, convenient & customer reps were always helpful when required.
JENNIFER S. | Overall ExperienceOnly complaint is cost of unit ... For a company as large as uhaul I would expect they would make prices more affordable....
Heather G. | Overall ExperienceThe staff was very nice.
April D. | First ImpressionsI had too double up on my payment and I and on a fixed income
De anne J. | First ImpressionsThanks for being there for me when I needed it to store stuff when I couldn't keep it in my garage thanks for all that you guys did at U-Haul
steven m. | Overall ExperienceI like the ease of access the downside is your price is on the high side.
TODD B. | Overall ExperienceTopeka facility has great customer service. Met the boss and worked with customer associate Avery great service.
William N. | First ImpressionsRight after my unit flooded, the worker on duty said yeah it floods around that area and I was not told that when I rented the unit, after this incident the price of my unit went up. All the rest of the times for checkin, checkout, other visits with employees went well. Just did not get a very good attitude from one employee, and not told about a common problem with that side of storage units.
anthony p. | Overall ExperienceExcellent experience with the staff and this location. I’ve stored with U-Haul before and this team were very customer friendly and helpful Thanks
Evan S. | Overall ExperienceVery good.
Angel Y. | Overall ExperienceNa
Angelia B. | First ImpressionsRequesting a free month based on length of time in the rental.
Michelle L. | First ImpressionsSuper easy to get started and super simple to close it out, too!
Tanner R. | Overall ExperienceMy auto pay kept messing up and I would get emails saying my payment was late.
Sherie W. | Overall ExperienceThe staff was pleasant and very helpful
Kenneth T. | Overall ExperienceLove that the space I used was climate controlled.
KIM C. | Overall ExperienceEveryone was more than willing to help and even extended my drop off time for everything.
Joshua H. | First ImpressionsSo clean and worth every penny!
Madison M. | Overall ExperienceI canceled the storage unit so I cannot rate my experience. Buy everyone was very helpful and polite.
Pamela R. | Overall ExperienceAftet driving for two days an all the trouble we had,they were very kind an helpful
Anthony B. | First ImpressionsI been dealing with the guys for years keep up the good work fellas
BRIGITTE C. | First ImpressionsEverything in unit ruined by mice and dead mice and poop
Allen W. | Overall ExperienceGarrett was awesome. Very accommodating to our circumstances. Appreciate everything he did for us. Thank yiou
Jim H. | Overall ExperienceStaff in Topeka was incredibly professional, knowledgeable and kind.
patricia h. | First ImpressionsInvested with roaches and mice all my stuff is messed up, so mad I didn’t get the insurance thinking everything would’ve been okay and now having to pay someone to come get mice out of my house.
Lanyia J. | Overall ExperienceThe staff was fast friendly and quick it was a good experience
BRIAN G. | First ImpressionsWe really appreciated having the first month free since we rented a trailer to move our furniture. The facility was very clean and access was easy. We'll definitely recommend it to friends and family.
Angela S. | Overall ExperienceGarrett Joseph and Dell are the most friendly and helpful team I have every experienced at U-Haul and for that matter, most any where else! The best personalized service and excellent overall experience for this customer!!
Kenneth S. | Overall ExperienceIn my opinion you cannot find a better place for moving or storage.
Melissa G. | Overall ExperienceBest storage facility I have ever used. Extremely friendly staff and nice, clean storage unit with all the amenities to make your move easier.
Karen W. | Overall ExperienceJoe has assisted me numerous times and is always helpful and professional.
Mark A. | Overall ExperienceVery helpful and friendly.
Adam D. | First ImpressionsGarett and team are outstanding to work with. We had a great experience there.
Darrell C. | Overall ExperienceFriendly staff and well maintained facility.
John H. | Overall ExperienceGarrett is an excellent leader. I recommend your store to all my friends. Very good. Thanks, Robert Tomlinson
Robert T. | Overall ExperienceMy only issue was there were roaches in my unit that I know I did not bring in with me. I would assume they came from a neighboring unit since it looks like they are all connected above the walls. We were already planning to call an exterminator for our new house, so it isn't a big deal to us, but the neighboring units may need to be bug bombed
Victoria M. | Overall ExperienceFriendly helpful staff
Robin L. | First ImpressionsSouth Topeka is the best U-haul team and experience ever. Completely impressed with the customer service and professionalism at this location. Garret, Dell and other…! U-Haul website functionality has come a long way as well.
Kenneth S. | First ImpressionsGréât Expérience Overall. The facility is clean and easy and staff is knowledgeable and helpful with my questions. Thank You!
Seth B. | First ImpressionsWill definitely use in the future!
Gervase M. | First ImpressionsGarret is always accommodating and great to work with! Will definitely be back!
darren C. | Overall ExperienceManager was very helpful and kind!
BARBARA JEAN K. | First ImpressionsThe manager Garret caused me a lot of aggravation & money! He has a nasty attitude & is unprofessional! I won't be going to that facility again! I'm 72 & have been using ONLY Uhaul for SEVERAL MOVES over the years! I will say this is my FIRST COMPLAINT! KUDOS! I will continue to be a UHAUL FAN!
Glennette S. | Overall ExperienceI used the location several times and was very pleased with their services.
Denetria M. | Overall ExperienceThe staff was very courteous and friendly very well spoken and versed and knowledgeable the units were very clean and I was called twice to let me know that my lock wasn't on properly knowing that they did walk throughs I was very pleased with my storage and the service I received.
laura w. | Overall ExperienceStaff were friendly and helpful- I’ve never had a storage unit before and would definitely recommend U-Haul.
Carrie D. | Overall Experience