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MICHAEL GCustomer Reviews for U-Haul Moving & Storage of South Topeka
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at the Topeka location really hit it out of the ballpark. They were very courteous, answered all of my questions, and made my rental experience go very smoothly.
LESLIE CIt was all very well run. I have no suggestions for improvement.
EUGENE HThe employees there are fast and ready to help. We had to make adjustments to our pickup and they took care of it without any issues. Miss Dell was great. The young man working the counter when we went back to pick up more supplies was very nice too.
MERRILEE SI appreciate your help. Thank you very much.
SCOTT PThere was no room for improvement.
RIGOBERTO LPublic bathroom was out of order. Otherwise great service employees were friendly and professional. Movers were fantastic!
TANYA G | First ImpressionsGood location. Easy in and easy out. Right equipment available!
DABEN ZThe trailer turn and brake lights worked but the nighttime driving lights did not work. Please fix this before renting to the next person so nobody gets in an accident.
LUKE LThe mobile check in process is inadequate at best. The additional contact is not providing the company anything except making that process cumbersome and ineffective. If I buy the extra insurance and have a valid driver license then charge a higher deposit. I don’t see the value to the process overall. The actual rental was fine. The trick we rented didn’t include a ramp. We rented a truck to move new appliances. The appliance dolly we rented was not in the truck. We called the store and they offered to have us swing back by and grab it and “they’d credit us some miles.” We bought a dolly on our way since we were traveling already and were not credited the amount of the dolly when I received the receipt. Everyone was nice and professional.
Laci MSuper fast drop off.
WILLIAM BThey were great! Their systems were down and they came out and processed my return via hand written notes of my returned equipment to processed on computer the next day. They were on it with everyone I seen showing up with more returns, processing everyone the old fashion paper and pen way.
JASON SManager was yelling at customers. I was trying to check out and she was yelling at the front desk personal. I finally had to rase my voice to get her to calm down. Policies need to be clear. Manager was rude to basically everyone who walked it.
JEREMIAH LBy not last minute changing reservation location without permission. I spent an extra 3 hours with the trailer, and an extra $75 in gas money due to my reservation being changed from Holton, KS to South Topeka, KS. The whole experience made me change my view of this company. Poor equipment management. The trailer was at the Holton location, and the day before pickup someone from Uhaul came and took it away, and then regional office changed my reservation without consulting me first.
ELLIOTT MPursuant to my review of the Colorado Springs issue I can’t in good conscience recommend U-Haul again.
Terry AVery rude, and hateful. I’m pregnant and couldn’t get my GPS to work on my phone so I kept getting lost and went WAY over my mileage. So now I have to basically come up with $900 in seven days; for me that’s impossible. 😭
ALEXIS S | First ImpressionsThe team for truck rental an storage went over an beyond
nita d | First ImpressionsIt's kinda pricey
LISA GEasy Check in Staff was great Easy drop off Staff was great Super Pleased!
MICHAEL GLoved sunflower moving company as well!!! I tried leaving a review but couldn’t sign in to moving help. 5/5 stars
Victoria M | First ImpressionsWould do business with again.
scott p | First ImpressionsWhile I never went to the location, my driver Tasha, was phenomenal! She was on top of communication and was knowledgeable for any and all questions that I had.
Rachel KThe individual that helped us with our motorcycle trailer was exceptional. He was professional, patient and answered all of our questions during pickup and drop off. He helped to hookup the trailer and disconnect it the next day. We really appreciated his help. Thanks again!
MICHAEL HThe workers were very nice and helpful.
JOHNNY FYou can tell this facility is run very well. I had my stuff in a unit for 2 years. When packing it, we had a medical emergency and had to leave with my door still open. Management closed it for me and left my keys in the office for me to pick up the next time I was in town. When unpacking my unit last week, there were absolutely no signs of bugs or any strange odors you can typically expect with self-storage. Management worked with me when my movers didn’t show up to get a one-way truck booked. No hidden fees, no unnecessary drama. Was even able to bring a trailer to my destination for them for extra compensation. Overall a great experience. The General Manager was super helpful and you can tell he cares about the quality of service they provide. 10000/10.
Ashleigh J | Overall ExperienceDon't text me asking me to confirm license or anything else. It won't happen, too many texts, I answer them hours after.
PAUL DYour staff was friendly, professional and knowledgeable. They installed the equipment i needed for towing the trailer i rented on the spot. They had me on the road in no time. I don’t see how they could have done better. Except the restroom was out of order.
JOHN TMy email had a different location for me to pickup the trailer but nobody was there. I called the number that I had received a call the day before and it had a different location.
JESSICA BKeep doing the excellent service as seen by me today.
LOWELL CIt's to bad I lost my items .
Wayland B | Overall ExperienceThe facility is very clean and staff friendly.
Kari K | Online Move InMake sure the people at the counter know what they're talking about The lady at the counter told me that a storage lock would work on the truck and she was wrong,so I had to buy 2 different locks.She also didn't tell me the furniture blankets I rented needed to be folded when I returned them.
FREDRICK DNone
adam c | First ImpressionsYour staff watched us and waited until we left to remove the door latch, enter our unit, take several items, replace the latch with a new one, and watch us as we returned less than an hour later. Yes, we're missing several items but we have no proof except for circumstantial.
Otha C | Overall ExperienceSome of the sales people were pretty rude
KIM KThis was worst truck I've driven in my life Nex time I need a truck I will hire them two guys and a truck to do the work I think I said enough.
GILBERT RI rented a small (10’) truck, which was clean and appeared to be well maintained. That said, the truck smelled strongly of stale cigarette smoke. I don’t know whether U-Haul has a non-smoking policy—or even how they’d enforce it if they do—but this cigarette smell was the only thing that made the 6 hours or so that I spent driving the truck unpleasant.
WILLIAM DTruck I had reserved several days in advance rented out from under me. Truck they gave me got 9 mpg! When paying by the mile, that adds up quick. I recommend finding someone other than UHaul.
MATTHEW GThe supervisor is very curious and explains things well. He goes over and above .
VERONICA B | First ImpressionsService was very good, no complaints!
Darryl BMartha did excellent job taking care of my rental of car dolly while assisting another rep on phone and another customer. Martha asked other 2 reps to hook Dolly up to my vehicle and they refused. Martha came out and hooked me up. If it wasn't for Martha I would have walked out
KIRK BTruck had a broken passenger mirror on it. The mirror was present but the mirror arm was broken which was not evident when inspecting the truck before leaving the lot. The mirror fell off the truck while driving on a smooth road at a low rate of speed. There was another mirror on the floor of the truck apparently the one that had been replaced with a cracked glass. The arm was broken where the mirror attached to the arm not allowing for a secure hold on the mirror.
KENTON CMy only complaint is when I was trying to pick up the U-Haul I had to go into the office and the lady that was at the front desk had a rude attitude towards me and when she gave me the key to it she told I had to go and find the U-Haul myself: so I went outside and found one of the men that were out there who was very nice and willing to help and instantly found it and made sure I was good to go.
Iesha BGreat customer service and attention to the detailed request for equipment of the customer.
COURTNEY Lnothing, I was very pleased with the employees, they were friendly and helpful.
BRIAN AI made a reservation and did NOT enter the drop off location because it was an OPTIONAL field on your website. I called right after I made the reservation to let them know I'd be dropping it off at a different location - the person on the phone said 'it's no big deal - don't worry about it - no need to update the reservation - we'll do it when you get here. I get there and the clerk refuses to honor the reservation because I was dropping it off at a different location. Had it not been for another customer that JUST happened to be dropping the same trailer (he was behind me in line), I would had WASTED my time driving to this location to rent a piece of equipment. Female clerk was very rude and seemed to think she owned the place... Perhaps she does - if she doesn't, then she definitely needs a refreshment on customer service.
CARLOS CStaff told me the unit would fit for a two bedroom and it didn't. They kept trying to sell me the most expensive dollies and rental trucks. When I returned one of the trucks I rented staff tried to charge me like $40 for driving 23 miles. The manager happened to be there for this incident and kept me from paying more than I should have while in the process of him scolding another employee about charging a customer $200 incidentals without communicating with the customer to find out what happened to certain equipment in another truck. I had my unit for less than 3 days as to needing space for a 1-2bedroom unit and got a closet size unit. A waist of $108.
TONI B | Overall ExperienceExcellent service and equipment as always. Thank you!
TREVOR CEasy to rent and Oradella was super nice and helpful!
BRYCE MFix dealers online check out system. System failed across multiple terminals and had to check-out manually after numerous attempts.
SCOTT KThe crew at the Uhaul on Topeka Blvd really helped us out. We had driven from California to Kansas doing a rideshare load of two Uboxes on top of our moving truck. They really helped out with everything we needed, even getting us pictures to complete the rideshare through corporate.
KAYLA D | Online Move InMost of the employees were friendly, but a few of the younger girls were not. Seemed like they didn't really want to be there or answer questions. But overall my stuff was still in good condition for as long as it was in there. And I probably would of stayed if the price didn't increase so much.
Starla S | Overall ExperienceWell-oiled machine. Easy in, easy out.
NEAL AStorage area of truck was nice and clean, but the cab of the truck had what looked like a spilled drink all over the console/dash. Otherwise was a flawless experience.
AMBER EStaff at the Topeka location was very helpful. Went above and beyond to assist me.
Hector C | First ImpressionsRude lady up front running he mouth clearly hates people in general shouldn't be working in a place if she hates her job.
Travis R | Online Move InI just want to thank the staff at Uhaul for going above and beyond to keep me as a customer. I have had a couple real bad storms in my time there at storage and the staff especially Dale, and Garrett were awesome to do business with. They worked with me through it all. A great big shout out to UHaul's manager Garrett. Awesome guy and has a wonderful personality. Thanks Dale!!! Sincerely , A happy customer.
Charlene C | Overall ExperienceUsed the storage in the past. This is the only place l would want to store anything, place is remarkable! Best storage facility in Topeka, hands down!!!
Peggy M | First ImpressionsEverything was great except $100 a month for a very small space is ridiculously expensive.
Wayne W | Overall ExperienceThank you so much for the wonderful storage area.
laura l | Overall ExperienceThe door tracks and wheels need to be greased period difficult to rise at times. And we were without secured due to storms in the area for a couple of days. I would like to inquire if there is any kind of compensation for 2 days of no security. Overall this facility is clean and very friendly and I would recommend it because of those 2 factors.
Janette S | Overall ExperienceThe clerks need more training. Stopped to talk to each other while waiting on me. (About someone drinking coffee). Placed order on line then it seemed we had to go through everything all over again. Clerk argued about previous order not having info about first month free and people who would have access, repeatedly. Not sure why all the discrepancies. I spent almost $1,000 for my rental in Colorado and employees in Cañon City & Pueblo were very nice & helpful. Topeka U-Haul on Topeka Blvd was a mess and I nearly walked out due to rudeness and incompetence.
CYNTHIA M | First ImpressionsWe've had positive experiences with this location for multiple services: 2 Tow Hitch Installations Box purchases( A ton) Storage Unit Truck rental Everything has always been organized and easily processed.
Julie A | Overall ExperienceThis is the second time the local office charged me twice for items already paid for. Each time I showed them I had already paid. Each time they said they could not see it in their system. Each time I had to call the corp number and get a refund. Train your people on how to interface with the reservations system.
Mark K | Overall ExperienceThe check out procedure was mishandled. Talia communicated verbally to them on the day that she moved out (June 22). No one told her about an on-line process to check out. She then completed the check out on the app. and was still charged a late fee and another month's rent. Staff were not helpful and not friendly. When we arrived at the facility, someone else's belongings were right in front of her unit and made it difficult to move in to her unit.
Talia s | Overall ExperienceGreat service from friendly employees!
DARLENE F | First ImpressionsAbove and beyond thank you so much
Jessica E | Overall ExperienceThe building was always very clean! No trash in or around the building. Thank you.
Don B | Overall ExperienceExpensive
henry m | First ImpressionsGarrett, Martha & Dell we’re all very helpful and accommodating. Thank you!
Nathaniel G | Overall ExperienceThank you!
Sharon A | Online Move InPrices have increased dramatically since the last time I rented a unit. Around $100 more per month than what it used to be. Crazy expensive nowadays.
Brian T | First ImpressionsI have a complaint about the truck. I rented a 10 ft truck to travel approximately 700 miles. I am 5'4" and you cannot raise the seat or lower the steering wheel. For 700 miles I was looking through the steering wheel instead of over the steering wheel. And there was no cruise control. Who ever got the final decision definitely missed the mark.
Kimberly G | First ImpressionsThe manager Garett Martinek was very helpful.
nicole p | First ImpressionsThe indoor storage area was ALWAYS well maintained and clean. The temperature was comfortable. My move out day was excellent, and the associate made me feel comfortable in knowing that my account would be taken care of and closed out.
roger s | Overall ExperienceAll good
Willis V | First ImpressionsI do have to express that I was not happy with the high cost of the climate controlled units. However, after years of storage, there was not one note of any pest problem...not one; this reeled me back in on my cost issue. Though most of.my items are not worth much money, the sentimental value they hold couldn't be higher. Thank you UHaul!
Mikol Z | Overall ExperienceEmployee was gruff and not friendly at all.
William Z | First ImpressionsYou guys are great I love the climate control storage units I would definitely use this again!!
Velisha C | Overall ExperienceCheck out took a long time. We originally had a bigger unit reserved that would fit all our stuff. When arriving it was apparently double booked so we got a smaller unit. We had to get rid of our couch since it wouldn't fit. We had to pay a higher price too since it was climate controlled but we were told that's all that was available.
Tyler S | Overall ExperienceI have not moved into storage unit
jon j | Online Move Incouldn’t add no one when i had emergency surgery
DENISE M | Overall ExperienceMy storage door was broken the entire time I stored my things there. I was told repeatedly it would get fixed and yet it never did.
ASHLEIGH D | Overall ExperienceThank you to Aric at Clark and Sons and Garrett 🌻
Maia F | Overall ExperienceI'd never rented a storage unit before, and had trouble gaining access. Staff were very helpful in explaining and showing me what to do.
John M | Online Move InThanks for an easy and informative move in!
DANIELJOSEPH C | Online Move InAll in all I had a great experience with them. I have never had a problem and they always were able to work with me when I had a problem. A shout out to Garrett and his crew there, they are great people.
gary m | Overall ExperiencePricing is much higher than facilities with the same security, and climate control. I was paying $165-$185 for a 10x10threw U-haul and with my new storage facility I am paying $120 for a 10x30 which is way more than enough room for me so now I get to share with my sister which leaves me paying $60 bucks we both have more than enough room and it's still locked with video security and it is claimant controlled.
marsha c | Overall ExperienceI have rented from this group for years. They are always helpful and quick! Joseph does a great job!
Alice D | First ImpressionsEverything was great tell after money was remove after I came in two times to close account. Money has still not been placed back in account.
timothy r | Overall ExperienceJust exactly what I needed while I was transitioning my office from one building to another. Staff was certainly helpful, plus the price was competitive.
good F | Overall ExperienceMrs.Jones sure went above and beyond to make sure everything was explained correctly and well and I left very satisfied I will continue to recommend her and uhaul to friends and family!!!
cathrine j | First ImpressionsNo one answered the phone ever no matter when I called the whole time I rented
Derek G | Overall Experience.
Thomas W | First ImpressionsIt was so clean, easy to access, and had carts to help move teams in. Very nice.
domonique r | First ImpressionsVery nice staff!!
richard g | Overall ExperienceEveryone should be required to drive a large truck! They would be more patient with people trying to drive one for the first time! But great service.
christine b | First ImpressionsVery pleased all the way!
Joyce B | First ImpressionsThe truck transmission gets stuck and that caused me to use extra gas. Very scary for me
Charlene T | First ImpressionsEverything was great until the rent for the unit kept getting raised and we were told it was because they were full and needed people to move out because they were renting too long
Joshua M | Overall ExperienceI will go back to use it if I ever need too ... Employees treated us so good there adittude was very good beyond amazed with everyone ❤️
Brenda P | Overall ExperienceThe staff was absolutely amazing!! Best customer service I've ever received!! I highly recommend U-Haul for all your moving and storage needs!
Melinda S | First ImpressionsGarrett at the SW Topeka Blvd. location in Topeka was fantastic in not only getting me set up in the storage unit on sight but adjusted mileage in knowing that I had to move home and office in two separate locations in both cities! U-Haul definitely made my move easier 😁
Denise J | First ImpressionsPlease give access after hours to units
Brian E | Overall ExperienceUHaul Staff was so helpful securing a last minute truck and rental unit. A unplanned move was stressful and UHaul stepped up making everything just a little easier
Robin L | Overall ExperienceVery helpful staff!
Kaitlyn J | Overall ExperienceThe staff is always friendly and helpful.
Katesheius A | Overall ExperienceAs always Garrett runs a tight ship and the employees are more like family who are more than helpful in fixing me up.
Jay G | First ImpressionsUnit was already rented out had lock on it they had to find me a new unit
Mike H | Online Move InExtraordinary convenience and helpfulness. Nothing but praise for management and staff. The indoor facility ( auto doors, carts and sterling appearance) made our move out of storage very easy despite the cold. Highest marks. Nice people
George R | Overall ExperienceStaff very friendly an helpful.
Lisa W | Overall ExperienceGood customer service at front desk and quick process.
Rhonda K | Online Move InOnly thing I wish was that if you didn't use the facility for more than 5 days, that you would get at least a partial refund. What i had to pay for 4 days is really steep.
April D | Overall ExperienceMe. Garett Martinez, went out to assist my family that was not quit sure how to use the key card and helped with directions to my storage. I appreciate that he took the time to assist without murmuring or complaining. Thank you for great customers service.
brenda p | First ImpressionsThings were broken up in the truck poor lighting could not see anything on the road at night bad lighting thumbsdown
terrence h | First ImpressionsManager was always helpful and efficient when contacting about an issue. Thanks for all your help.
Sandra C | Overall ExperienceAn attendant gave me some to hold my hood down.That was so kind
rachael d | Overall ExperienceGarrett really knows his stuff at this facility. I wish every business had the leadership this man has with his staff. Great job!!!
Jay G | Overall ExperienceThe employees were rude and understaffed. I was ignored and actually had to stop a lady to help me.
Sharon M | Overall ExperienceI rate average because when I have rented from there in the past everyone was friendly and very helpful the last couple of times I rented from there was not very good. Two times ago I rented a storage unit and as we were moving our stuff out we found the unit had leaked,fortunately nothing was ruined. When we got everything out someone came out to see if we had cleaned it out including sweeping the floor it was cleaning swept and the person told us we were going to be charged a cleaning fee because it was not cleaned, I told her the unit was clean and maybe she should get glasses. Never got a cleaning fee charged. This last time Odella(I believe is her name) smoked when we got our turn in line, she asked if we had a lock and I told her I had a square Master Lock,she told me I could only use a round lock,when I checked the lock prices the locks hanging there were nearly $15. I told if I needed a round lock I had one or would buy one elsewhere yours were too expensive,I did have one from my previous time. My daughter was using the unit and was paying on time. When daughter checked out of the unit I started getting charged each month for a unit I assume they thought was still rented by me. I refused and still refuse to pay for a unit that has not been used and was vacant since April (?) If I ever move back toTopeka depending on what storage units are closest to me will decide where I store my property. I have used U-Haul South Topeka for many years but my last 2 visits have not been good. Thank You.
TERRY J | Overall ExperienceGood place yo rent from.
DAVID F | Overall ExperienceThe young lady that helped me with my needs of a storage unit and checking in my equipment was very friendly I give her a 10+ on customer service .
Cheryl F | First ImpressionsI really like the extra security.
sondra r | Overall ExperienceEven though I do have unresolved with extra account charges, the overall length of service use was reasonable, convenient & customer reps were always helpful when required.
JENNIFER S | Overall ExperienceOnly complaint is cost of unit ... For a company as large as uhaul I would expect they would make prices more affordable....
Heather G | Overall ExperienceThe staff was very nice.
April D | First ImpressionsI had too double up on my payment and I and on a fixed income
De a | First ImpressionsThanks for being there for me when I needed it to store stuff when I couldn't keep it in my garage thanks for all that you guys did at U-Haul
steven m | Overall ExperienceI like the ease of access the downside is your price is on the high side.
TODD B | Overall ExperienceTopeka facility has great customer service. Met the boss and worked with customer associate Avery great service.
William N | First ImpressionsRight after my unit flooded, the worker on duty said yeah it floods around that area and I was not told that when I rented the unit, after this incident the price of my unit went up. All the rest of the times for checkin, checkout, other visits with employees went well. Just did not get a very good attitude from one employee, and not told about a common problem with that side of storage units.
anthony p | Overall ExperienceExcellent experience with the staff and this location. I’ve stored with U-Haul before and this team were very customer friendly and helpful Thanks
Evan S | Overall ExperienceVery good.
Angel Y | Overall ExperienceNa
Angelia B | First ImpressionsRequesting a free month based on length of time in the rental.
Michelle L | First ImpressionsSuper easy to get started and super simple to close it out, too!
Tanner R | Overall ExperienceMy auto pay kept messing up and I would get emails saying my payment was late.
Sherie W | Overall ExperienceThe staff was pleasant and very helpful
Kenneth T | Overall ExperienceLove that the space I used was climate controlled.
Kimberly C | Overall ExperienceEveryone was more than willing to help and even extended my drop off time for everything.
Joshua H | First ImpressionsSo clean and worth every penny!
Madison M | Overall ExperienceI canceled the storage unit so I cannot rate my experience. Buy everyone was very helpful and polite.
Pamela R | Overall ExperienceAftet driving for two days an all the trouble we had,they were very kind an helpful
Anthony B | First ImpressionsI been dealing with the guys for years keep up the good work fellas
BRIGITTE C | First ImpressionsEverything in unit ruined by mice and dead mice and poop
Allen W | Overall ExperienceGarrett was awesome. Very accommodating to our circumstances. Appreciate everything he did for us. Thank yiou
Jim H | Overall ExperienceStaff in Topeka was incredibly professional, knowledgeable and kind.
patricia h | First ImpressionsInvested with roaches and mice all my stuff is messed up, so mad I didn’t get the insurance thinking everything would’ve been okay and now having to pay someone to come get mice out of my house.
Lanyia J | Overall ExperienceThe staff was fast friendly and quick it was a good experience
BRIAN G | First ImpressionsWe really appreciated having the first month free since we rented a trailer to move our furniture. The facility was very clean and access was easy. We'll definitely recommend it to friends and family.
Angela S | Overall ExperienceGarrett Joseph and Dell are the most friendly and helpful team I have every experienced at U-Haul and for that matter, most any where else! The best personalized service and excellent overall experience for this customer!!
Kenneth S | Overall ExperienceIn my opinion you cannot find a better place for moving or storage.
Melissa G | Overall ExperienceBest storage facility I have ever used. Extremely friendly staff and nice, clean storage unit with all the amenities to make your move easier.
Karen W | Overall ExperienceJoe has assisted me numerous times and is always helpful and professional.
Mark A | Overall ExperienceVery helpful and friendly.
Adam D | First ImpressionsGarett and team are outstanding to work with. We had a great experience there.
Darrell C | Overall ExperienceFriendly staff and well maintained facility.
John H | Overall ExperienceGarrett is an excellent leader. I recommend your store to all my friends. Very good. Thanks, Robert Tomlinson
Robert T | Overall ExperienceMy only issue was there were roaches in my unit that I know I did not bring in with me. I would assume they came from a neighboring unit since it looks like they are all connected above the walls. We were already planning to call an exterminator for our new house, so it isn't a big deal to us, but the neighboring units may need to be bug bombed
Victoria M | Overall ExperienceFriendly helpful staff
Robin L | First ImpressionsSouth Topeka is the best U-haul team and experience ever. Completely impressed with the customer service and professionalism at this location. Garret, Dell and other…! U-Haul website functionality has come a long way as well.
Kenneth S | First ImpressionsGréât Expérience Overall. The facility is clean and easy and staff is knowledgeable and helpful with my questions. Thank You!
Seth B | First ImpressionsWill definitely use in the future!
Gervase M | First ImpressionsGarret is always accommodating and great to work with! Will definitely be back!
Tracy C | Overall ExperienceManager was very helpful and kind!
BARBARA K | First ImpressionsThe manager Garret caused me a lot of aggravation & money! He has a nasty attitude & is unprofessional! I won't be going to that facility again! I'm 72 & have been using ONLY Uhaul for SEVERAL MOVES over the years! I will say this is my FIRST COMPLAINT! KUDOS! I will continue to be a UHAUL FAN!
Glennette S | Overall ExperienceI used the location several times and was very pleased with their services.
Denetria M | Overall ExperienceThe staff was very courteous and friendly very well spoken and versed and knowledgeable the units were very clean and I was called twice to let me know that my lock wasn't on properly knowing that they did walk throughs I was very pleased with my storage and the service I received.
laura w | Overall ExperienceStaff were friendly and helpful- I’ve never had a storage unit before and would definitely recommend U-Haul.
Carrie D | Overall ExperienceVery helpful and knowledgeable and resourceful
robert b | First ImpressionsWe had someone that helped us and she was very use and didn’t put our information incorrectly. When we came to pick up our truck the we reserved we could because they said they would t rent to us and wouldn’t explain. We called and they said we had a fake email that was put in and it set off red flags. If she wouldn’t have been so rude and worried about other things then us waiting around for over an hour could have been avoided. Everything else and everyone else was fine.
aishintis s | Overall ExperienceI've done business with Uhaul over many years & UHAUL STAFF ROCKS! Kudos! THANKS!
Glennette S | First ImpressionsThe staff was very helpful and friendly. The facilities exceeded all expectations as far as lighting and cleanliness.
Glen M | Overall ExperienceGarrett and the Staff were awesome. Always great to work with!
Taylor h | Overall ExperienceGreat staff, great facility!
Glen M | First ImpressionsNo complaints, my things were safe, I could access them at any time and setting up for monthly fees was easy to do and cancelling, once I no longer needed the unit was also easy to do
damilola a | Overall ExperienceRented the truck in Houston Tx and came to Topeka Kansas with. No problems. The people were friendly and helpful. I will definitely use Uhaul again.
Robert H | Overall ExperienceThank u for all yr assistance. Have a blessed rest of the day.
carolyn b | Overall ExperienceI reserved my unit on 9/4 - I went in to get my unit in Oct as indicated on my reservation and they didn't have one of the units I reserved, and the price was more than what I quoted on my reservation. They gave me two smaller units almost next to one another, 2 free locks and a month free. However none of this worked for us. We needed the unit we reserved. We returned the locks and were not charged anything. The staff was helpful and tried to accommodate us. We had to scramble to find another facility for our storage at the last minute as we sold our house! Very frustrating.
Cara P | Overall ExperienceEveryone was super friendly. Even the lady who cleaned the general areas. I encountered her a few times.
jen r | Overall ExperienceGarrett and his team did an outstanding job for me. I will always use this rental place and equipment for all my needs. I will pass along my experience to others. Thank you for taking good care of me. Bob Tomlinson
Robert T | Overall ExperienceGarett and Oradela were very helpful and personable. They answered all my questions which made for a relaxing experience. I also want to thank the gentleman who inspected my truck when i returned it. I did not get his name, but he is another example of quality customer service. The facilities are clean, well maintained and the security for the storage area is impressive compared to previous storage places I have used.
Timothy L | First ImpressionsI had no problems with my storage it was very convenient and I could come and go when I needed to the staff was really friendly in help me with anything I had to have so if I have to use u-haul storage again I would recommend it to anybody
Marvena B | Overall ExperienceThe staff were all very friendly and helpful.
Maureen L | Overall ExperienceSome how my outdoor unit sustained water damage. This created an environment where my things became moldy. Upon moving and unpacking my things I would say about a quarter of my things are ruined due to mold.
Dolly G | Overall ExperienceThese people go out of their way to help. I rented a 20' truck they gave me a little better deal although I felt the extra mileage and after hours serve fee should not have been added to my bill. I was asked estimated mileage I quoted about 200 miles, I was told I was given 150 miles free. I drove 171 miles. That I did not argue about so much. I was informed when I called about the extra charges ,that there was an after hours service fee. That sounds (in my case) s bit ridiculous. The truck was supposed to be returned 5/12 at 11.00 a.m I returned it cleaned out on 5/11 at approx. 7:30 p.m. when I rented the truck I was not informed that I could have gone online to U Haul .com and check the truck in myself or return it the next day at the time it was due. Because they checked it in on 5/12 at opening time they charged an after hours service charge. I would encourage any one to inquire about the check on if you are not sure they explained. I am sure it was just an accident in this case and it seems to be a new policy.y charges should be waived. But either way I have rented from this store nervous times in the past and I get the best service than any other place. The customer service here is very polite and understanding. I highly recommend this store if you are planning a move,local,long distance,one way or round trip. There may be less expensive rentals but you won't get as good of service or anyone going out of there way to help make your moving experience better. I called them before I posted this comment and was informed they would waive the after service charges because of them not informing me of new policy.
Terry J | First ImpressionsVery accommodating & helpful!!
Jayson M | First ImpressionsI could never get in touch with the office without physically driving there. Emails and phone calls were never responded to.
Jennifer J | Overall ExperienceThey acted like they couldn’t help with anything , being rude , place not cleaned well
iyonna p | Overall ExperienceOnly my space rental shows on my account. It doesn't show my vehicle rental so I couldn't do an after hours return
Lori H | First ImpressionsU-Haul has always been my go to place for truck and storage rental. The staff is great!!!
Jay G | Overall ExperienceWonderful experience. I have used the storage facility twice and been very pleased.
Susan K | Overall ExperienceGreat service uhaul. In the future, I will order uhaul later thank
Hiram G | First ImpressionsThank you for a wonderful experience.
Michael M | Overall ExperienceExcellent customer service
Jason K | First ImpressionsExcellent staff
Jodi B | Overall ExperienceThis location helped me out a lot when others gave me the go around to get more money out of me
Kimberly W | Overall ExperienceI cannot determine which is worse....the loss of my property due to the lack of pest control or the inability for the general manager to return phone calls. Staff at the store aren't helpful either.
Polly H | Overall ExperienceGreat staff very knowledgeable and friendly.
Lonnie K | Overall ExperienceThis is the best uhaul staff I have ever worked with. They friendly efficient .
Lonnie K | Overall ExperienceGreat customer service! The employees were very informative, professional, and efficient during a very busy time.
Amanda K | First ImpressionsGREAT. I appreciated the pest control that was placed in the unit. The temperature controlled unit was perfect for my needs. All employees were very friendly and attentive. I will always use U-Haul
Carolyn L | Overall ExperienceEasy to work with
Cynthia D | Overall ExperienceThey have always been very friendly with me and made sure I was taken care of.
Bob M | First ImpressionsThey are here for the customers needs. I 💘 my u haul.
STEPHANIE B | First ImpressionsEveryone at this site is top notch. Thanks!
Darrell C | Overall ExperienceVery nice staff.
Margaret H | Overall ExperienceGreat and friendly
Matthew C | First ImpressionsThey did an awesome job and helped me out majorly after I lost my house in a fire! Amazing people at uhaul! Thank you!
antonio r | First ImpressionsThe store help is excellent .Management above the store level is worth less and that is kind
Lonnie K | First ImpressionsMr. Mullilinxi was very Swift and helped me right thru the process. Thank you
Michael M | First ImpressionsHad an inside unit and the mice did about 3,000.00 worth of damage to my stuff and I had insurance waiting to see if they will pay for my 52 inch TV my laptop blue ray player and all my clothes smell
wendy s | Overall ExperienceRented at the Topeka Blvd location and they were ALWAYS very helpful!!! Definitely the place to store your sh*t!!!!!
DOLORES B | Overall ExperienceWent above and beyond.
Jim H | First Impressions1
LARRY H | Overall ExperienceVery helpful
Sarah M | Overall ExperienceNice place. Very well cared for.
Debra H | Overall ExperienceThe initial point of contact was fine, polite. There was an issue with being placed in a dirty unit but the manager went above and beyond to fix that. J. Mullins though could use soft skills training.
chelest p | First ImpressionsThe unit was very helpful. Garrett and his staff are great to work with. They have my highest praise. Thanks, Bob Tomlinson
Robert T | Overall ExperienceIt was to my satisfaction.
Karen J | First ImpressionsThe manager and customer service e person were very helpful correcting an error made by another worker on Nov. 5.
diane p | First ImpressionsUhaul public storage is the best
Kendra T | ReservationCall me for more info
Robin M | Overall ExperienceVery clean, secure facility. Office staff was friendly and helpful. When an issue arose with autopay, the staff was quick and efficient in resolving the problem and waiving delinquent fees.
george e | Overall Experiencethank u all very much. i will use u haul in future if needed.
oscar c | Overall ExperienceYour staff is very professional yet friendly. I enjoyed their service.
Sharon C | Overall ExperienceI think 24hr access should be standard rather than extra
Kristine F | Overall ExperienceYour staff and Garrett we're very helpful professional and courteous.
Robert T | Overall ExperienceUhaul was excellent. The fact that I must leave a written comment to submit a review not so much.
Robert C | Overall ExperienceI'll never use U -haul again ! I had a storage for two years. This summer financial was rough I explained my situation only for my unit to be sold for $75. Over $10.000 of my belonging sold for $75
IRASHA M | Overall ExperienceNo dumpsters for unwanted items. No removal service. Full fee charged on units with items in them. No refund for unused storage days. We drove 140 miles round trip to remove items and sweep the unit.
Joan D | Overall ExperienceI feel the price is to high.
LAWANA W | Overall ExperienceThe young man I dealt with when picking up the UHaul truck was an excellent representative of your company
Ruth F | Overall ExperienceGreat helpful stafff
Lorenzo E | Overall ExperienceMore staff is needed, but other then that, the place is great!
Renee L | Overall ExperienceGreat experience
mike s | Overall ExperienceEasy access to outside units!
Michelle w | Overall ExperienceEverything was good but when I first got the unit I was told I had to buy a disk lock but when I was done I could sell it back to you and that was not the case when I was done.
jeff t | Overall ExperienceThey are great!
Kimberlee O | Overall ExperienceWhen I first moved in, they said I could have 24/7 access to my climate unit. I tried my card one night only to be met by a very loud alarm. The smell of mice urine and droppings is DISGUSTING!
Debera D | Overall ExperienceGood storage units, only issue was the 20 dollar price difference between other temperature controlled units in the area. Only left due to moving out of state.
Brandon G | Overall Experience