Customer Reviews for U-Haul Moving & Storage of South Topeka

7,951 reviews

3825 SW Topeka Blvd   Topeka, KS 66609
(N Of S Topeka Turnpike Exit)

(785) 266-8700

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(785) 266-8700

3825 SW Topeka Blvd
Topeka, KS 66609
(N Of S Topeka Turnpike Exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Machele H. 
Rating:
5.0

a 15 ft truck with cruise control? otherwise no problems.

Myron B. 
Rating:
5.0

Customer did not leave a comment.

Rex M. 
Rating:
5.0

Customer did not leave a comment.

Tia S. 
Rating:
5.0

Helpful and courteous people

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Thanks for your service.

Paul N. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

quick and easy!

Donna T. 
Rating:
4.0

Customer did not leave a comment.

Thresa L. 
Rating:
4.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

Joe E. 
Rating:
5.0

Customer did not leave a comment.

Jessica Q. 
Rating:
5.0

Customer did not leave a comment.

Alice G. 
Rating:
4.0

Customer did not leave a comment.

Herbert C. 
Rating:
5.0

I always recommend this location! The staff and management are amazing and look after my requests and needs immediately (regular renter for staging houses, never know when so can not plan to have a reservation). Joe M, Odell, Jasmine, others (the check in guy who always knows my name but I don't know his!). Always awesome! thanks!!

Brian L. 
Rating:
3.0

Afternoon crew is way more friendly than am crew!!!

Joshua S. 
Rating:
5.0

Nothing great place and people

Rachel J. 
Rating:
5.0

Great customer service, quick and easy process!

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Chris E C. 
Rating:
4.0

Customer did not leave a comment.

allison G. 
Rating:
1.0

Terrible… And all my life I didn't say say think I would see something so awful

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

The wonderful lady that brought the vehicle around took extra time in 100 degree temps to do extra cleaning before turning the vehicle over to me (doing cleaning that should have been done by someone else). She was working hard and very fast to provide excellent service. She should be recognized for her work ethic and customer care.

Jimmy W. 
Rating:
5.0

Customer did not leave a comment.

johan r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff E. 
Rating:
5.0

On my return trip got in a rain storm and the windshield wipers were sad and needed to be replaced. Informed the person in charge and she documented the wipers. Other than that the truck did great.

Claudia W. 
Rating:
4.0

The air conditioner kept going off and on the whole trip but overall the truck was clean.

Tony D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Beth P. 
Rating:
5.0

Customer did not leave a comment.

Travis T. 
Rating:
4.0

Throughout my reservation I stated the date that I would need to pick up my pod, and that was not saved anywhere and it was not communicated that I needed to call exactly 24 hours in advance to have my pod removed from storage, so when I called the morning of the people working at the store were surprised that I needed my pod that morning. The staff was wonderful and did get my pod that morning, but this is something that could have thrown a huge wrench in my moving plans.

Mercedes E. 
Rating:
5.0

Customer did not leave a comment.

Mikel G. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Rich M. 
Rating:
4.0

Customer did not leave a comment.

Shelley C. 
Rating:
4.0

If you are doing afterhours pick up and using the key lock box, you need to line the code letters with the line at the bottom vs in the middle. It took us many many tries to open the lock. Upon return, the staff on site then were very nice

Christopher B. 
Rating:
3.0

So to start, my order was cancelled without me being notified and when I called the uhaul line I was told the original quote wouldn't available. When they did get the Topeka manager involved he took care of it and was awesome. But I was on the phone with the corporate line for over an hour for them to be completely unhelpful and partly rude

Pearce S. 
Rating:
5.0

Customer did not leave a comment.

Miranda H. 
Rating:
5.0

Courteous and professional

Gregory M. 
Rating:
5.0

All good!

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Sheila H. 
Rating:
5.0

It seems like every time I've gone there the computers are slow. Maybe an update on the computers is needed.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Deallon W. 
Rating:
5.0

Customer did not leave a comment.

Natasha L. 
Rating:
5.0

Fast service during a busy time!

Jill L. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Tami C. 
Rating:
4.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Courtney C. 
Rating:
4.0

Customer did not leave a comment.

blane K. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Continue with the fast friendly service

duke P. 
Rating:
4.0

Customer did not leave a comment.

Atiana J. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Jackie S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Nothing

Tony B. 
Rating:
5.0

Customer did not leave a comment.

Daniel P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Customer did not leave a comment.

Latasha B.  |  Overall Experience 
Rating:
5.0

Check in was fast.

ChrisE C. 
Rating:
5.0

Staff was very friendly and helpful.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Catherine O. 
Rating:
3.0

Customer did not leave a comment.

Jamie S. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
1.0

I paid for a dolly that was not located in the truck. The truck was parked in a spot where it was not visible from the front of the building. Staff were not friendly when I told them about the dolly. They were not helpful either. I won't come back.

Carissa W. 
Rating:
5.0

I've used U-Haul several times in the last 5 years and each time it has been a very good experience! Thank you.

Annette B. 
Rating:
5.0

Customer did not leave a comment.

Laci M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Faith B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Highly recommend UHaul of South Topeka.

Will G. 
Rating:
5.0

Always a great rental experience at UHaul of South Topeka!

William G. 
Rating:
1.0

Customer did not leave a comment.

RICHARD G.  |  Overall Experience 
Rating:
1.0

I asked o line on my reservation for a 55 mile trip I went 41 miles and then when I got there to return the equipment expecting my 80 to 100 dollars back the person had changed what I put in the system to 20 miles and they said I would t receive any back when I went to return everything on time and clean I hope a manager can make an exception because I am going to report it to your management this was not a great experience

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
4.0

Customer did not leave a comment.

Robin W. 
Rating:
2.0

Customer did not leave a comment.

alison E. 
Rating:
5.0

Customer did not leave a comment.

dave K. 
Rating:
5.0

Customer did not leave a comment.

Craig E. 
Rating:
5.0

The staff was friendly and helpful.

Huascar M. 
Rating:
5.0

Customer service employees were very polite and professional at both the Topeka ks location and the one in Prosper Texas.

Oscar T. 
Rating:
5.0

Nothing that I could see.

Vickie C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Daniel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin M. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
2.0

Equipment was clean. Truck was not well maintained. We had a tire blow out, this could have been avoided if all tires were road ready and up-to-date. Plus we had a different tire that was 15 lbs. lower than what it should have been when we picked it up. This could have all been avoided if location checked the truck over before giving it to the next customer (us). Otherwise, the location and workers were cordial.

Alyssa R. 
Rating:
5.0

The staff were very friendly and helpful

ANTONY B. 
Rating:
5.0

Awesome customer service

Randall V. 
Rating:
4.0

The guys there were the best.

DENISE S. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

The Topeka location is always clean and the employees are always helpful and even personable. They treat you like you would treat your best friend. The Metcalf location is a place where you are just treated like you are needed but not needed that badly. You're just another face with a wallet. I have no issue with how I was treated I just didn't get any warm & fuzzy feeling …..

Steve P. 
Rating:
4.0

Not sure. Avery accommodated me well and I appreciate his discernment of responsibilities. He demonstrated well.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

andrea d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheretta R. 
Rating:
5.0

Customer did not leave a comment.

RANDALL F. 
Rating:
5.0

The young lady that helped me with my needs of a storage unit and checking in my equipment was very friendly I give her a 10+ on customer service .

Cheryl F.  |  First Impressions 
Rating:
5.0

I really like the extra security.

sondra r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donald h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  First Impressions 
Rating:
3.0

Even though I do have unresolved with extra account charges, the overall length of service use was reasonable, convenient & customer reps were always helpful when required.

JENNIFER S.  |  Overall Experience 
Rating:
3.0

Only complaint is cost of unit ... For a company as large as uhaul I would expect they would make prices more affordable....

Heather G.  |  Overall Experience 
Rating:
5.0

The staff was very nice.

April D.  |  First Impressions 
Rating:
3.0

I had too double up on my payment and I and on a fixed income

De anne J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nambi B.  |  First Impressions 
Rating:
5.0

Thanks for being there for me when I needed it to store stuff when I couldn't keep it in my garage thanks for all that you guys did at U-Haul

steven m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel L.  |  Overall Experience 
Rating:
4.0

I like the ease of access the downside is your price is on the high side.

TODD B.  |  Overall Experience 
Rating:
5.0

Topeka facility has great customer service. Met the boss and worked with customer associate Avery great service.

William N.  |  First Impressions 
Rating:
3.0

Right after my unit flooded, the worker on duty said yeah it floods around that area and I was not told that when I rented the unit, after this incident the price of my unit went up. All the rest of the times for checkin, checkout, other visits with employees went well. Just did not get a very good attitude from one employee, and not told about a common problem with that side of storage units.

anthony p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA W.  |  Overall Experience 
Rating:
5.0

Excellent experience with the staff and this location. I’ve stored with U-Haul before and this team were very customer friendly and helpful Thanks

Evan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shacore N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eletha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanon W.  |  First Impressions 
Rating:
5.0

Very good.

Angel Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth C.  |  First Impressions 
Rating:
5.0

Na

Angelia B.  |  First Impressions 
Rating:
5.0

Requesting a free month based on length of time in the rental.

Michelle L.  |  First Impressions 
Rating:
5.0

Super easy to get started and super simple to close it out, too!

Tanner R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leandro G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Judy D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  Overall Experience 
Rating:
3.0

My auto pay kept messing up and I would get emails saying my payment was late.

Sherie W.  |  Overall Experience 
Rating:
5.0

The staff was pleasant and very helpful

Kenneth T.  |  Overall Experience 
Rating:
5.0

Love that the space I used was climate controlled.

KIM C.  |  Overall Experience 
Rating:
5.0

Everyone was more than willing to help and even extended my drop off time for everything.

Joshua H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TJ C.  |  Overall Experience 
Rating:
5.0

So clean and worth every penny!

Madison M.  |  Overall Experience 
Rating:
5.0

I canceled the storage unit so I cannot rate my experience. Buy everyone was very helpful and polite.

Pamela R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KIM K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela R.  |  First Impressions 
Rating:
5.0

Aftet driving for two days an all the trouble we had,they were very kind an helpful

Anthony B.  |  First Impressions 
Rating:
5.0

I been dealing with the guys for years keep up the good work fellas

BRIGITTE C.  |  First Impressions 
Rating:
2.0

Everything in unit ruined by mice and dead mice and poop

Allen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  Overall Experience 
Rating:
5.0

Garrett was awesome. Very accommodating to our circumstances. Appreciate everything he did for us. Thank yiou

Jim H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S.  |  First Impressions 
Rating:
5.0

Staff in Topeka was incredibly professional, knowledgeable and kind.

patricia h.  |  First Impressions 
Rating:
1.0

Invested with roaches and mice all my stuff is messed up, so mad I didn’t get the insurance thinking everything would’ve been okay and now having to pay someone to come get mice out of my house.

Lanyia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edith B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sondra r.  |  First Impressions 
Rating:
5.0

The staff was fast friendly and quick it was a good experience

BRIAN G.  |  First Impressions 
Rating:
5.0

We really appreciated having the first month free since we rented a trailer to move our furniture. The facility was very clean and access was easy. We'll definitely recommend it to friends and family.

Angela S.  |  Overall Experience 
Rating:
5.0

Garrett Joseph and Dell are the most friendly and helpful team I have every experienced at U-Haul and for that matter, most any where else! The best personalized service and excellent overall experience for this customer!!

Kenneth S.  |  Overall Experience 
Rating:
5.0

In my opinion you cannot find a better place for moving or storage.

Melissa G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RILEIGH K.  |  Overall Experience 
Rating:
5.0

Best storage facility I have ever used. Extremely friendly staff and nice, clean storage unit with all the amenities to make your move easier.

Karen W.  |  Overall Experience 
Rating:
5.0

Joe has assisted me numerous times and is always helpful and professional.

Mark A.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

Adam D.  |  First Impressions 
Rating:
5.0

Garett and team are outstanding to work with. We had a great experience there.

Darrell C.  |  Overall Experience 
Rating:
5.0

Friendly staff and well maintained facility.

John H.  |  Overall Experience 
Rating:
5.0

Garrett is an excellent leader. I recommend your store to all my friends. Very good. Thanks, Robert Tomlinson

Robert T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH O.  |  Overall Experience 
Rating:
4.0

My only issue was there were roaches in my unit that I know I did not bring in with me. I would assume they came from a neighboring unit since it looks like they are all connected above the walls. We were already planning to call an exterminator for our new house, so it isn't a big deal to us, but the neighboring units may need to be bug bombed

Victoria M.  |  Overall Experience 
Rating:
5.0

Friendly helpful staff

Robin L.  |  First Impressions 
Rating:
5.0

South Topeka is the best U-haul team and experience ever. Completely impressed with the customer service and professionalism at this location. Garret, Dell and other…! U-Haul website functionality has come a long way as well.

Kenneth S.  |  First Impressions 
Rating:
5.0

Gréât Expérience Overall. The facility is clean and easy and staff is knowledgeable and helpful with my questions. Thank You!

Seth B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
4.0

Will definitely use in the future!

Gervase M.  |  First Impressions 
Rating:
5.0

Garret is always accommodating and great to work with! Will definitely be back!

darren C.  |  Overall Experience 
Rating:
3.0

Manager was very helpful and kind!

BARBARA JEAN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vonnita E.  |  Overall Experience 
Rating:
1.0

The manager Garret caused me a lot of aggravation & money! He has a nasty attitude & is unprofessional! I won't be going to that facility again! I'm 72 & have been using ONLY Uhaul for SEVERAL MOVES over the years! I will say this is my FIRST COMPLAINT! KUDOS! I will continue to be a UHAUL FAN!

Glennette S.  |  Overall Experience 
Rating:
5.0

I used the location several times and was very pleased with their services.

Denetria M.  |  Overall Experience 
Rating:
4.0

The staff was very courteous and friendly very well spoken and versed and knowledgeable the units were very clean and I was called twice to let me know that my lock wasn't on properly knowing that they did walk throughs I was very pleased with my storage and the service I received.

laura w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edward f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT R.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful- I’ve never had a storage unit before and would definitely recommend U-Haul.

Carrie D.  |  Overall Experience 
Rating:
4.0

Very helpful and knowledgeable and resourceful

robert b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRENT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE P.  |  Overall Experience 
Rating: