Customer did not leave a comment.Daniel C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of South Veterans
Bloomington, IL 61701
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Zachary D.
The truck was in bad shape it would not downshift, it would not reverse correctly, the passenger door did not shut tightly. The check engine light was on when i picked it up, they told me not to worry about it. The engine made a loud squeaking noise the whole trip.Jackie M.
Customer did not leave a comment.ANTHONY G.
The young men when I picked the trailer up and when I returned it were very helpful and polite.RONALD J.
Customer did not leave a comment.DAVID P. | First Impressions
Customer did not leave a comment.Dennis F. | Overall Experience
The staff at the RT Dunn location in Bloomington. IL should commended. They do an excellent job are so respectful and just right down good people. We will recommend them to all of our friends.DONALD M.
Customer did not leave a comment.HANNS B.
Customer did not leave a comment.DEBORAH P.
Customer did not leave a comment.TAMIEO C.
Customer did not leave a comment.charlene c. | Overall Experience
Can't think of anything.GEORGE G.
Customer did not leave a comment.Shanan I. | First Impressions
Customer did not leave a comment.JOHN T. | First Impressions
The guys at this location are super nice and super helpful. They explain everything very easily. They truck looked brand new when I got it. The cab was so clean I was really impressed.MEGAN H.
Customer did not leave a comment.John T.
Customer did not leave a comment.BRAD A.
Customer did not leave a comment.CINDY M.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.MICHAEL W. | Overall Experience
Customer did not leave a comment.Russell M. | First Impressions
I have 3 Ubox at this location. TJ and his staff are always very professional and friendly. Whenever I need access to the box it is always placed at the door and when I requested to place the boxes inside the warehouse to unload they were placed at the best location making unloading much easier. Highly recommend the Uhaul at R T Dunn.Faming H.
Nothing. The help was friendly and courteous...CRAIG H.
Never got my free month although I inform Tyler Scott about my issue and various emails going back and forth he never did issue my free month I still had to pay it they just didn’t care especially him I feel like they know kids from college store there stuff there and since they are to far away to come back and discuss the problem they at U-Haul don’t care to fix it so no I won’t be going there again they don’t honor the commitment they have and that’s is bad business I will be writing to better business bureau and contacting a hire up person in chargeHERB C. | Overall Experience
I dropped the trailer off after in the â€œreturn areaâ€ & after they had closed for the day. The next day I received an email confirmation acknowledgement â€œeverythingâ€ was OK & a thank you for using U-HaulRichard A.
Totally satisfied!PHILLIP F.
Customer did not leave a comment.KURK G.
Customer did not leave a comment.CLAUD C.
Great experience.CHRISTOPHER S.
What is this 5.00 fee for environmental? I paid for gas in addition to a mileage fee . I was not informed of any additional fees when I rented the truck.Terry K.
Just small problem with wire connections on the trailerHector S.
Great rental experience.JEFFREY K.
I have recommended this facility. The staff are excellent. They were very helpful in a time when my plans changed and I needed assistance.ERIC L. | Overall Experience
Thank you so much! Great staff, clean facility, and already recommended U-Haul Storage to another neighbor!paula c. | Overall Experience
They corrected my location mistake. The staff was professional and attentive. Excellent service.MARY M.
This place is by far the best uhaul I've been too. Staff was really nice and knowledgeable. They will get my business over any other uhaul in town!!TY B. | First Impressions
Customer did not leave a comment.CORDNEY H.
Nothi g.KEVIN W.
Customer did not leave a comment.ethan h. | Overall Experience
Not a good Saturday morning at this location. There was some confusion with a rental and locked keys and not finding the person with the keys. My 10:00 reservation turned into 11:00am.MICHAEL S.
Battery kept dying over and over everything I turned the truck off and kept having to try and jump it which made me keep it an extra night because I wasn't able to. This was the SECOND truck I was given because the first one died while I was pulling out of the parking lot!adam B.
Very easy to get a storage and close outJANET C. | Overall Experience
I made several phone calls to other locations thinking they would know about my reservation and tell me where to pick up the trailer. I didn't find out till 4:30 of a 5:30 pick up time WHERE I was supposed to pick up the trailet and I had to call them.Susan N.
Customer did not leave a comment.libby k. | Overall Experience
Please fix your online site. I tried to upload my pictures when I picked u the van and the site didn't work. The site didn't work last night as I tried to show my location to check in the vehicle after hours. I called uhaul to inform them the site didn't work and to let them know I left my keys in the drop off box.CLIFF G.
Customer did not leave a comment.Ndia M.
I was misquoted $87 for a 60 mile trip that cost $150. The employee accidentally forgot to include the return trip on a local return. The vehicle was in borderline unsafe condition. In town, it wouldn't shift properly between gears. On the highway it bogged down to 60 twice. Also the AC cut off intermittently. We have an upcoming out of state move. Uhaul has dropped to the bottom of our list.Dan F.
Great staff and service. Thank you!MANUEL C.
More inventory at other locations had to drive 50 miles to get the 4x8 trailer but the service was great.Lonny B.
Customer did not leave a comment.Daniel C.
third rental and each rental was smooth and friendlyJOHN K.
Customer did not leave a comment.Bill L. | Overall Experience
Customer did not leave a comment.William W.
I really impressed by that guy who worked on Saturday morning I don't have his name but he was really really good he helped me lots if he wasn't helping me I wouldn't make it on time anything and I would loose lots my money and time I m so glad ðŸ™‚ that I used this locationKetanbhai C.
Super helpful making sure the hitch and lights worked and easy to work with when coming in a bit late.MICHELLE H.
Customer did not leave a comment.GAYLE LYNN C.
Customer did not leave a comment.Gail D.
Customer did not leave a comment.jenita h. | Overall Experience
Very good rental experience.John L.
Customer did not leave a comment.Tori I.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Norman R. | Overall Experience
Customer did not leave a comment.KEVIN D.
Customer did not leave a comment.JAMES R.
Very responsive and friendly.STEVEN C.
Customer did not leave a comment.Tyler G.
I did have some issues with the trailer wiring, but the agents were very helpful and accommodating with options. My only suggestion would be to check for and address shorts in the trailer wiring before the customer hooks up to the trailer.JUSTIN J.
The receiving employee was informed of the issues. He indicated he would enter the information under a category called accident and inform his manager of the issues to assure that the truck was checked out prior to re-releasing it.KATHLEEN M.
Customer did not leave a comment.Edwin S.
More employees at a time to help with check-in; had to wait behind several people after sitting in the van waiting for a while. Also, mobile check-out is a joke. Took me over 20 minutes to get the vehicle. Most of that was just me being ignored while waiting for approval. Would have been so much quicker to just go inside.Alexander B.
Customer did not leave a comment.RONALD M. | First Impressions
only place we ever rented a unit from. we had no issues. had to wait a long time when trying to rent and then down size to a smaller unit. Seemed to have computer issues or inexperienced people working them.Steve B. | Overall Experience
Customer did not leave a comment.meredith d. | Overall Experience
Customer did not leave a comment.Jeb E.
Just keep giving great serviceKENNETH H.
Customer did not leave a comment.RICHARD G.
I was going to do a one-way trip on Saturday but on Friday U-haul asked for me to return the truck to the original location by Monday. I said fine, they even mentioned a discount. On return, I had to make my case why I shouldn't be charged for 3 days. Poor communication. Did not get a discount for all the extra gas I used.Jeremy B.
The truck was fairly clean. JohnJohn K.
The trailer was clean, but had a slow leak in one of the tires. Aired it up twice on the two-day trip, and should have aired it up again.Clay R.
Customer did not leave a comment.Carlos F. | Overall Experience
I didn't like the fact that renting the vehicle for a one way trip was going to cost twice as much as planned just because people are moving out of Illinois and not bringing back trucks. I spent way more than I planned to spend.MAURICE M.
Customer did not leave a comment.Elayne B. | Online Move In
Customer did not leave a comment.William J. | Overall Experience
Customer did not leave a comment.Troy W.
The person who checked us out was GREAT! First month free was amazing too!Brandy E. | First Impressions
Customer did not leave a comment.SHAY G.
Customer did not leave a comment.DEBORRAH H.
Customer did not leave a comment.SKYLER S.
Customer did not leave a comment.JORDAN V.
Wow !! Very speedy check out . The trailer was perfect condition . They had exactly what I needed . First rate and very professional business , very friendly at the customer service desk . I will be back whenever I need to rent a trailer or truck again. Highly recommend, too. Thanks !DAVID H.
Customer did not leave a comment.RUSSELL S.
My truck had a low tire that we didn't notice until we picked up the truck otherwise this team is always greatSARAH C.
The young man who help me was excellent, courteous, through in explaining everything, very patient.RICHARD W.
There was an empy water bottle under the driver's seat and the cargo area could have used a little more sweeping. Other than those items, it was pretty good overall.JOHN S.
Customer did not leave a comment.JOSHUA E.
Somebody should give an orientation on the usage of vehicle. They just gave key and sent me in my way.JEFFREY L.
The service/equipment agents were both very professional and courteous.GARY F.
Customer did not leave a comment.TIM P.
Customer did not leave a comment.ANDREW N.
We've used several services in the past, and always have had excellent customer service! Outstanding!TAMMY W.
Customer did not leave a comment.BRYAN R.
Customer did not leave a comment.DEBRA R.
Customer did not leave a comment.JOHN S.
Not muchWAYMAN H.
Make sure the gas take is totally full.JEREMY C.
Customer did not leave a comment.doreen t. | Overall Experience
Customer did not leave a comment.GARY B.
Great clean easyTIMOTHY G. | Online Move In
We rented a car dolly. The u haul rep made my husband take it off the truck for him while he did his paperworkKAREN T.
Great place to rent from! Very flexible when our date kept changing.Sandy H.
The nicest,cleanest, and most friendly staff and facility I’ve ever been in. They went above and beyond to help us feel comfortable in an emergency situation.Malinda G. | First Impressions
Customer did not leave a comment.JUDITH J.
Customer did not leave a comment.MALLORY W.
The only issue we had was water leaked into our storage unit from the ceiling. The staff felt that there was a leak in the sprinkler system. It ruined our pool table, and we have filed a claim. Not sure if we will get estimated value or replace value for the pool table. We have had this unit for about 27 months which means we’ve spent over $5000 to store our stuff in there. Considering the amount of money we spent to store our stuff in that unit, I am hoping that the claim process will be easy and we will be satisfied with the amount that we receive.David A. | Overall Experience
All goodJOHN M.
nothing. I'm a fan and would recommend U-Haul to family and friends. I've excellent experiences in Bloomington and Champaign.TODD H.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.Ericka R. | Overall Experience
Customer did not leave a comment.Hector J. | Overall Experience
Always a good experience at this u haul locationJAMES T.
Customer did not leave a comment.KEVIN K.
Customer did not leave a comment.FRANK T.
Customer did not leave a comment.Daniel C. | Overall Experience
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.DUSTIN H.
Excellent experience. Would use again the next time we need storage.ZACK M. | Overall Experience
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Christopher V.
Customer did not leave a comment.BRIAN J.
Customer did not leave a comment.Barry S. | Overall Experience
The associate I dealt with was very polite and knowledgeable. His suggestions helped me successfully put an end to a rough day.michael h j. | First Impressions
Customer did not leave a comment.William J. | First Impressions
Customer did not leave a comment.William J.
Customer did not leave a comment.brent f. | Overall Experience
Very helpful staffchristopher b. | First Impressions
Customer did not leave a comment.Konos B.
Excellent to work with.ERIC L. | First Impressions
FantasticWilliam G. | First Impressions
MATTHEW WOODLY (GM) Main St. Location was very friendly and helpful. He saved us when we purchase a one way and we needed an in town rental. Payton at the RT Dunn drive location was kind and friendlyKenautis S. | First Impressions
Customer did not leave a comment.Joni M. | Overall Experience
Customer did not leave a comment.JAY J. | First Impressions
Customer did not leave a comment.doreen t. | First Impressions
I would have given this location 5 stars but my access code is not recognized and the alarm sounds every time I open my storage unit. Really sad that I have to cover my ears and wait and then get looked at by other patrons like I did something wrong. This is the 2nd day for this problem and I believe it should have been fixed by now.Phillip F. | First Impressions
Customer did not leave a comment.Michael F. | Overall Experience
Customer did not leave a comment.Troy O. | Overall Experience
Customer did not leave a comment.Steven S. | Overall Experience
Customer did not leave a comment.Daniel C. | First Impressions
Customer did not leave a comment.Linda Z. | First Impressions
The customer service was really great. Everyone I dealt with was also very professional!DEBRA T. | First Impressions
You guys were very nice and helpful great job and thank youReinaldo M. | Overall Experience
Customer did not leave a comment.MISTY H. | First Impressions
The outside covered storage area was littered with leaves and cigarette butts; I’m sure it’s a recurring situation, though it appeared not to have been done for some timeBarry S. | First Impressions
Customer did not leave a comment.Justin K. | First Impressions
Easy to set up and very quick.Aaron S. | First Impressions
Tyler was very nice and helpful, taking the time to explain everything to us.Art S. | First Impressions
Customer did not leave a comment.Brian M. | Overall Experience
Customer did not leave a comment.Wendy D. | First Impressions
Everything went very well. Gentleman at desk was very helpful. Great place!jim b. | First Impressions
Customer did not leave a comment.BRUCE H. | First Impressions
Customer did not leave a comment.Ronald B. | Overall Experience
Customer did not leave a comment.Mike L. | First Impressions
Customer did not leave a comment.rachel b. | First Impressions
Customer did not leave a comment.Charles J. | First Impressions
Customer did not leave a comment.Aleigha H. | Online Move In
Customer did not leave a comment.Dyan E. | First Impressions
Great staff! Very clean facility!Stephanie Z. | Overall Experience
Instructions were not clear regarding accessing the storage locker via the keypad. Also we were not told how to deactivate and activate the security alarm..Sandra L. | Online Move In
Customer did not leave a comment.Renee H. | First Impressions
Customer did not leave a comment.Liz P. | First Impressions
Customer did not leave a comment.Fred T. | First Impressions
I love the fact I could do EVERYTHING online, didn't have to spend the going to the facility which made a stressful no moment much easierMichelle R. | Online Move In
Customer did not leave a comment.Jeffery B. | First Impressions
You need to provide more hand cartsBYRON S. | First Impressions
Customer did not leave a comment.ben t. | First Impressions
Customer did not leave a comment.meredith d. | First Impressions
Very good serviceJulio M. | First Impressions
Customer did not leave a comment.Jerry S. | Overall Experience
Customer did not leave a comment.Christopher H. | Online Move In
Customer did not leave a comment.Vannessa L. | Overall Experience
Customer did not leave a comment.Tammy R. | First Impressions
Customer did not leave a comment.Tammy R. | Overall Experience
Outstanding offers, service and security. Best storage experience I've had.ROBERT D. | Overall Experience
I definitely will be using u-haul again if I need a storage unit in the future.paula h. | Overall Experience
jeff from uhaul(jake from state farm).... saved my day.... over the top .... went out of his way..... call these people ... they flipping awesome 🙌🥰TIFFANY C. | First Impressions
Customer did not leave a comment.Robert J. | First Impressions
Customer did not leave a comment.Laura C. | Online Move In
Customer did not leave a comment.Tricia S. | Overall Experience
The staff were very helpful. We appreciated the free first month and the company's willingness to be flexible with payments. Thank you.deb j. | Overall Experience
Zack was nice and very professional. I found that him giving me a tour and explaining the process was helpful. Tyler also answered a couple of my questions about climate control vs heated storage. The answers assisted with my storage decision. Since I have never used storage before it was reassuring to have them share their knowledge.Laurie S. | First Impressions
Would use your storage facility in a heart beat. Next time I need one, you're on my list.james h. | Overall Experience
VERY clean and excellent staff. Helpful and friendly.Stephanie Z. | First Impressions
Staff was friendly and efficient. Excellent service.Todd H. | First Impressions
Everything was great until a tiny pond of water came crashing down on me after it pooled on top of a bag.Nicole B. | Overall Experience
Staff was very helpful and would definitely recommend!!!Keisha W. | Overall Experience
Storage area was nice and clean & well lighted. The flat carts were a real life saver. brought back memories of my Grocery store days. T J Keep up the good work, nice place & crew.james h. | First Impressions
They kept playing in my account. I would be charged different amounts. Changes were made without my knowing and I was charged for their error. Never a manager to speak too. Was treated as a "OH WELL, We are corporate and nothing will be done". Never again.Lori C. | Overall Experience
Customer did not leave a comment.David Y. | First Impressions
Excellent customer service from Brian, Tyler and all staff.James S. | Overall Experience
Should really consider weekly payments.Marquita H. | Overall Experience
Customer did not leave a comment.DANIEL V. | Overall Experience
Customer did not leave a comment.Nicholas W. | Overall Experience
My only issue was that the office closed early in my opinion and that I had to use U-Haul locks; otherwise, everything was great!DERRICK S. | First Impressions
Customer did not leave a comment.david c. | Overall Experience
Customer did not leave a comment.Ronald M. | First Impressions
Customer did not leave a comment.Jerry S. | First Impressions
The staff was very friendly and helpful. They went above and beyond the requirements of their job.Frank C. | Overall Experience
My only issue is that the storage units are not properly advertised. We have reserved 3 20 foot units online. (We were given 6 10 foot units.) We have never been able to rent one of the 20 foot units because none were available. There is a big disconnect between the online reservations and the actual inventory.MARCELLA W. | First Impressions
Customer did not leave a comment.Cicely R. | Overall Experience
Chris and Heather were very helpful and knowledgeable.Frank C. | First Impressions
Great jobANTHONY B. | First Impressions
Customer did not leave a comment.Richard M. | First Impressions
The staff was very kind and caring to everyone during these hard times. They went above and beyond to be sure that the needs of the customer was met no matter what cost it was. I appreciated everyone and everything that had to do with the facility. Thank you.Christie G. | Overall Experience
Customer did not leave a comment.VALERIE F. | Overall Experience
Customer did not leave a comment.Martell E. | First Impressions
Very helpful and made it easy to rent a unit. Very clean and well maintained.Meghan M. | Online Move In
Customer did not leave a comment.Robert S. | Overall Experience
Customer did not leave a comment.Kayla P. | First Impressions
While the halls are normally well lit, there are no lights in the actual units and the light in front of mine was often burned out. The check in process to make sure the alarm does not go off was not ever explained to me by an employee. The first month I set it off several times and had to have an employee shut it off each time. Never during those times did anyone show me how to correctly gain access. Another customer showed me that I had to go to the right kiosk and put my information in then repeat it again at the left kiosk. As for the staff, generally they were friendly and helpful but my very first encounter was when I first got there, after purchasing the unit online, was with a manager. Halfway through checking me in he left the office and jumped into a truck and left. After waiting for 10 or so minutes I realized that I was the only person there. I called the phone and the phone on the counter in front of me rang without anyone coming to get it. Eventually I went behind the counter and poked my head into the office to the right and it was empty, then I went to the door on the right that leads to a garage of sorts. It was also empty. Eventually I left and found a young kid in the parking lot with a uhaul shirt. He told me that he was busy. I told him what had happened, 20 minutes earlier at that point and forcefully told him that I needed to get into my unit and that my truck had to be returned very soon. He did then follow me inside and realized that the manager had left and apologized. Then he took me to the unit, without finishing my paperwork or showing me how to get in. He set of the alarm whilst showing me the unit. Some time later I realized that I had absolutely no paperwork or receipt for the unit so I did have to go to the office again and had to go through all the info, at which point I did finally sign some things and get a copy. I also repeatedly told them that my name is Lara Ward. As you can see by my receipt that they still have my name as “Laura“. So all in all not a terrible experience, but not professional. My stuff stayed dry and clean, but the price was on the high end. Also sanitizer would be good to provide near the doors to the units, not just the office.laura w. | Overall Experience
Rates seem a bit pricey but if that is what it takes to provide such an excellent facility and good staff it is worth the extra expense.Paul S. | First Impressions
Great staff and a perfect place to go when moving. This place has got all your moving needs. Boxes, tape dispensers, labels etc... And the stuff they sell is top quality at a decent price. I would recommend this place to everyone.Kevin H. | Overall Experience
Customer did not leave a comment.Michelle S. | Overall Experience
Customer did not leave a comment.Colton s. | First Impressions
I plan on using this facility in the future. It was very well kept, and I do like the fact that a code is needed to enter, and the facility could be entered 24 hours a day. I felt very secure while being there.Lindsay B. | Overall Experience
Customer did not leave a comment.leonidas m. | First Impressions
Customer did not leave a comment.david c. | First Impressions
Reasonable pricing, secure storage, overhang for camper, electricity available if desired. Remote gate opening is handy so I don't have to get out of RV to access facility.alan d. | First Impressions
only problem is elevator broke down last night and we couldn't finish our final move so had to re rent truck and wait for todayMELINDA O. | First Impressions
Very happy with U-Haul. I've never used a storage facility and they made it very easy.William D. | First Impressions
Customer did not leave a comment.Joni M. | First Impressions
The credit card machine was stupid slow. The staff was helpful and apologetic about the credit card machine. Actually moving in was no problem.John S. | First Impressions
Staff was very friendly and professional.david h. | First Impressions
The staff provided very friendly and helpful service! Would recommend this location to anyone!Dave G. | First Impressions
Thank you so much for the excellent service. Also facilities appear nicer/better set up than another storage facility in town.paula c. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!