Customer Reviews for U-Haul Moving & Storage of Southaven

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Southaven

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Tammy T. on

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Nancy M. on

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Racheal f. on

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SETH J. on

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Ceclia M. on

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The process of renting the Uhaul was great with Mrs. Diann, but I did not like that the truck we received was only at 1/4 of a tank instead of a fuel tank. My technician pump gas up to 1/4 of a tank previous to dropping the truck, but apparently, the gas gage was between 1/8 and 1/4 and we got charged $30 dollars for fuel fee. My technician went back to the location as soon as I received the invoice and found out that the gas gage was just a little under the 1/4 line and not between 1/8 and 1/4 like they mention. So I will no longer bring my business to this company because someone should of mention it to my technician that they wanted the gas gage over the 1/4 mark when they returned it to avoid this fee.

robert h. on

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TRACY C. on

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John B. on

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Guy v. on

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The people at this location are really nice and knowledgeable about the equipment etc. they are doing a terrific job there. The equipment that I rented was clean, very nice and the hookup was perfectly done. This is a awesome business and the name U-haul will always be for me synonymous with moving, hauling, storing or equipment rental. Thank you very much for the work you do and for providing a valuable service to life.

Stephanie C. on

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Dana was great throughout the entire process. Thanks a bunch!

Don H. on

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Quick and courteous transaction with Michael Robbins in the store. Used the app to make the reservation quickly and easily.

Camille R. on

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Matthew H. on

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Very rude and unprofessional staff. Even the manager was unprofessional with talking down to me and raising her voice for no reason at all. Trailer was also pretty beat up, and when opening it up at home, there was a lot of trash and debris inside. I had to clean up someone else’s mess. And there was also an appliance dolly inside that I then had to keep space for, which created a space issue and had to pack stuff inside my car. That “Manager” should be watched for her attitude when talking to customers and the staff should Inspect rentals before renting them.

Carlos D. on

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The Equipment drop off went well and in a timely manner.

Nina R. on

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Shanika J. on

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Carlos D. on

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The only problem I had was when I had to pick the truck up. I had to drive almost 20 miles to pick it up. There were U-Haul facilities closer to my home. I feel that pick ups should be closer.

Wayne D. on

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Reninea G. on

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Cagenea F. on

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Robert S. on

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I am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.

Jeffery R. on

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Team members walk on cell phone no customer service got a man cant lift the trailer I had to hook it up on my truck waiting I waited for 45 mins and I had a reservation online didn't even say I'm sorry for the wait

Kenneth L. on

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Nothing- everyone was great

Tim M. on

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The location was fine and so was the equipment, and at first, I thought the electronic checking in was a good idea. However, we did not like the online return process for after hours. It was more steps, including pictures, than expected, and seems pointless, as staff will likely check the vehicles anyway. It was just too complicated after moving for 3 hours.

Jason P. on

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Michael L. on

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Great service

Elbert J. on

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Absolutely outstanding customer service

Belinda B. on

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first trailer that was hooked up didn't work. second trailer was fine

Brandon C. on

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Nothing. It was the best U-haul experience we ever had!!!

Kyle M. on

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The team here did an awesome job! I had issues with the size of vehicle I picked and they were able to help me get the correct size, the same day! I couldn’t have asked for a better customer experience.

dawn h. on

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My experience was outstanding. I was able to get a truck when I needed it.

Andrea P. on

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My u-box is arrived broken in a new location, CA (it was broken in this location, MS) and no one claimed responsibility for this! I had to pay more for unload u-box, load truck and unload truck because of broken u-box that could not be delivered to my home. Some goods are broken or damaged. Who returns my money back?

Jerry W. on

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Tim R. on

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James L. on

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Great experience, would use again!

jimmy k. on

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Nice and clean location

Carlos D. on

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My experience with U-Haul was great. The place was clean and the staff were friendly. I will recommend using U-haul to all my friends.

David G. K. on

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The representative was very professional and helpful a great transaction.

lawanda E. on

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Great staff always courteous!!

DENISE R. on

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Thumbs up

Milauna R. on

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I relocated across the country. They wouldnt allow my items to be released. I had to have a letter notarized and sent through certified mail. Very inconvenient and I lost many items.

Carlos D. on

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I was able to pick up my truck on time as promised. That was important to me. Thanks!

Dominica H. on

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Staff very rude and not helpful at all. Lauren was especially unprofessional, and didn’t know her job at all. She was beyond rude and unhelpful!

Verdell H. on

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Very clean, secure, love the idea that I can drive in out of the weather, secure & clean bath room, respectful and curious and customer service

SHARITA B. on

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I just think 7 was too early to close the storage area. And we shouldn't have to pay extra for 24 hour access. I'm already paying for a unit. First storage place I ever used that charged extra

Marvin D. on

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VERY PROFESSIONAL. AND KIND

Shequena J. on

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Great customer service

Christina K. on

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Mary D. on

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Customer service was excellent great timing and the had no problems with the vehicle I rented. Yes I definitely recommend using UHaul Southaven Ms

Kenya A. on

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The service this time was better than the last!

Carson L. on

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Friendly and very outgoing

MICHELLE E. on

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Great

MAREE N. on

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Did not use facility and used UBoxes. Team is wonderful to work with and perfect examples of customer service

Robert G. on

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The General Manager, Brittnie Donaldson is a tremendous asset to your company. She has worked tirelessly to insure my accommodations are met. As a long term customer of this branch, she is awesome !

nester v. on

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Thank you for the ease in my move, made a world of diferencet

Erika B. on

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Over the past 8 years I’ve used this storage 3 times. The service was great and I couldn’t think of going to another storage unit besides this one.

Erika B. on

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ok

Robert G. on

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Brittany is amazing. She and her team work hard to make you feel like your a real person and not simply a number without a name. Friendly, kind and helpful.

Robert G. on

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Brittany and her team are awesome !!!

Brittany M. on

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Great!

noah m. on

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I would definitely recommend using U-Haul , for a long distance move.

REBECCA P. on

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Great service.

robert d. on

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the site counter clerks were basically passing the buck and wouldn't reserve a UBOX for me. They said ONLY ONE person could do it was she was always out. The 800 number did the reservation.

Bridgitte M. on

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This was a good experience. I would re-patronize!

steve i. on

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Very helpful staff.

Felicia T. on

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The hours was just accommodating to my work schedule to be able to access my unit when I need too. The staff was great and the facility was very nice.

Otis W. on

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Was a good experience.

Jacqueline S. on

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I had my ubox delivered. Never got to see the location

Greg S. on

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Received great service.

dean n. on

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U-haul has made a lot of improvements over the past several years. It was a great experience and they made my move easy. Thanks so much. I would use U-haul again and highly recommend them to anyone

ANDREA B. on

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Great place to store my belongings. Thanks for great service.

janet r. on

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Definitely would recommend this facility.. great experience

Karen C. on

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I actually moved out on April 30, 2018. I had to call three times to finally get y’all to quit asking me to pay for another months rent then you sent me a notice with a late fee. Pad lock on it 2X.

John F. on

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Everyone at this location has ALWAYS been friendly and helpful. Whenever I need storage/moving supplies or service, I will use this rental center, and will recommend them gladly to anyone.

LaTyia B. on

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I moved out on 4/14/18, however I received a bill after, and another bill with a late fee. I called the office and they took care of it. Thanks again to the staff at this location, THEY ARE AWESOME!!!

KAREN L. on

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Absolutely wonderful facility. The manager was always kind and professional. I moved out at 9:00AM the day my account was debited for the month. I should receive some form of credit.