Customer Reviews for U-Haul Moving & Storage of Southaven

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Southaven

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Dwayne H. | First Impressions |
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The staff were helpful and very polite! I would highly recommend this location! Thanks

angel V.
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Customer did not leave a comment.

John F.
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Two in a row. I won't be ordering from this location again. It is impossible to get a truck when needed, even when you reserve in person a week in advance, call again two days prior, call again the day before, then show up just to be told your truck (which is waiting in the parking lot) cannot be picked up by you because another customer also reserved it an hour prior. Somehow they reserved the truck that was ready and waiting for me after I had to go out of my way to ensure I would have a truck waiting for me. Guess their reservation was more important than mine.

David T.
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I had a great experience at the Southaven, MS location. Sales person greeted me very kindly and was every knowledgeable. My rental vehicle very clean for a rental. Very friendly employees at this location.

Michael V.
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Keep taking care of the customer-providing on spot people-very good.

Salma A.
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I love the place on the lotion plus Service

jane F.
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Customer did not leave a comment.

Sandy W.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

Tomeika L.
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Customer did not leave a comment.

Vivian S.
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Everyone of your employees was excellent with the service I received. I always use Uhaul. I've only had one mistake on your behalf in the past. Mistakes happen. We all make them. With that being said. I still prefer Uhaul. I love Uhaul's service

Shakyra S.
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These folks are very friendly and helpful. They are good at multi tasking and is very fast on getting you in and out. I always pay for extra milages because I pass a few Uhaul authorize dealers just to get to this one. But it's worth it

Curtis L.
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Customer did not leave a comment.

Justin B.
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Customer did not leave a comment.

charmelle e. | Overall Experience |
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I Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the best

Martha E.
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This is the best location that I have ever used .look forward to using you again in the future .

Zanthine G.
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The service agent was so kind and professional. She made my expectations so much better. I was having a difficult day and she spoke to me with so much commitment that I almost forgot about my issue. Also the guy who checked the vehicle got me out so fast. These employees exemplify customer oriented services.

Charles B.
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One of the workers told me there were no uhauls available. When there were about 10 uhauls sitting in front of the store. She was very rude to me. I came in 5 minutes later and there was an older lady at the desk. She got me set up and I was driving away in a uhaul within 10 minutes. I don't know the young lady's name that I first encountered but she needs to be fired.

Georgia S.
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Customer did not leave a comment.

Lori B. | First Impressions |
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Girls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.

Tina R.
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Customer did not leave a comment.

JAMIE B.
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Great service

HAROLD A.
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Customer did not leave a comment.

Delores P.
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Customer did not leave a comment.

Rebecca B.
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great customer service. easy to reserve and pick up. Boy! These vans don't drive like they used to! I'm only 4'10" and I was able to get my mother moved without a problem. Yes, I'd recommend you and will use you again if I ever again have a need.

Patrick A.
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I was unable to log on to upload picture of drivers license. Also i returned my truck at 7 am not 9am once again unable to get on web site to check truck in location is great web site needs work

Elanda R. | Overall Experience |
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The new staff is always rude and indifferent.

Veronica W.
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Customer did not leave a comment.

Maricceo P. | Overall Experience |
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Customer did not leave a comment.

Wanda G. | Overall Experience |
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Customer did not leave a comment.

Thomas H.
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Not much to say. It was raining cats and dogs, and they made sure I didn't have to stay very long.

Artiesha T.
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Improve lying customer service reps

Jesse S.
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Staff was extremely friendly and very helpful!

Renee D.
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When I left she didn't tell me how to return, I was suppose to take to the drive through shed. So I parked where I got the vehicle got out went in stood in line again for her to tell me to get back in the van and move it to return area. I was only gone 2 hours, so very frustrated

Elmesha S.
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Have some trash can near by!!!

Cherrie L.
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Excellent customer service; Jeremy could be trained again on the proper hook-up of the trailer to the truck. The chains weren't attached properly & broke. He was doing the best with insufficient training. Thanks

CHARLES B.
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This location was where I dropped off original trailer with bad tire and got a different one. Process took a lot longer than I felt necessary, but eventually I got a different trailer and continued trip.

Kareem B.
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Customer did not leave a comment.

chassidy D.
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Customer did not leave a comment.

Amber R.
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Customer did not leave a comment.

Joel R. | Overall Experience |
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Bill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.

Kerlin H.
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Customer did not leave a comment.

Sharon W.
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Customer did not leave a comment.

april M.
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This place was the best uhaul location I have ever been to the lady Aria was amazingly helpful and concerned about me as a person. These people came and checked on me during my unload and one of the lady's even carried a few items to the storage unit to help me out. They were the most caring people I have ever done business with in moving industry

Susan J.
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Customer did not leave a comment.

Marilyn M.
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I had a accident with the open and close gate on the back of the truck. I pushed the lid up and it fell back down and hit my head and shoulder and my face .

Lakedra S.
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Inside customer service was very unprofessional and ghetto. They told me the truck I reserved wasn't there...then was told it was there but couldn't find the keys after 20 minutes they found the keys.

Jose D.
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When I arrived with my reservation and my driver's license in hand, in addition to the previously ready check-in, they told me that I did not have a reservation there, it bothered me because it was illogical, so I called customer service and they called the location where I was , and the lady who works there said that she had confused her name .... now my question .... is ... the license and the reservation number lend themselves to confusion ?? that made me lose almost 1 hour in the morning

Bobby C.
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Customer did not leave a comment.

Cody Y.
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Customer did not leave a comment.

WL H. | Overall Experience |
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the service was excellent

Lynn N.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

Bobby C.
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Customer did not leave a comment.

Scott S.
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Great place to pick up. Easy in and out.

Sasha P. | First Impressions |
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Top notch service.

Alan W.
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I called just before picking up the trailer and asked if I could add a day to my rental. Was told no, the trailer was rented by another customer one day from now. I asked what would occur if I was not able to make it back in time the next day. They said that they would check for another trailer and call me back. They called back and stated: "your reservation has been cancelled." I was very disappointed as now I had lost the option even for the 1 day rental. I had reserved and checked in for using the U-Haul app. I call customer service and explained the situation. They checked and found that the trailer was not reserved by another customer the following day and allowed me to add the 2nd day. I was happy with customer service, but quite dissatisfied with the location attendant.

RICK S.
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Very experienced and helpful staff , excellent price and service, I highly recommend this location for any moving needs!

earl P.
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Everything was excellent.

Robert B.
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Customer did not leave a comment.

Tracie B. | Overall Experience |
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Customer did not leave a comment.

Gary F.
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Customer did not leave a comment.

ELNORA T.
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Customer service

Larry M.
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needs more employees to make it easier to pick up equipment or drop off equipment

Cortez H.
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Customer did not leave a comment.

Karen H.
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All customer service reps were great, total experience was flawless.

Maya M.
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Ensure storage area has been inspected thoroughly, ensuring that previous customers removed their property. Also, explain the process of entering storage facility and locker.

Benjamin K.
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Customer did not leave a comment.

Barbara M.
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Everything was excellent.

Cecil H.
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Overall, the location looks great and it was very clean and maintained. The customer service representatives were top notch and went above the standards in regards to ensuring that my daughter and myself were well taken care of. As for the equipment, all that I can say is that it was in great working order, however the only improvement that I can suggest is that the strap (tire strap on the left side as you're looking at it head on/or passenger side) needs to be replaced as the end is frayed and it made it a little difficult to thread through the ratchet to tighten the wheel down.

John F.
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U-Haul is the only option really available around here. I scheduled my pickup as a self pickup at 7AM. When I got there at 7 and tried to get the truck, my pickup showed an updated time of 9:15 for pickup because the location doesn't open until 9AM. I knew they opened at 9, that's why I chose self pickup. I had to wait two hours to get the truck to start loading our move. The employee who checked the truck out to me seemed unconcerned by this, and told me it was just because they didn't know. I scheduled the pickup a week in advance to avoid those issues. And I was never informed the pickup time had been changed prior to when I showed up and had to log in to find out for myself. There were other customers in there at 9AM with me that had the same issue. This location clearly needs to get it together. It is apparently impossible to do a contactless pickup of a truck, much less pick one up outside of business hours. This shouldn't be an option when reserving the truck if the reservation will just change to reflect store hours and not notify the customer.

Ajaykumar P.
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Customer did not leave a comment.

GLEN W.
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I asked for 6pm to 6pm From customers services and didn't put on reservation. The local uhaul place wanted me to pay for extra day. Customer Service need to careful when they do reservations for accuracies. I was total displeased with this of office.

Glenda E.
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The service was excellent. Had a surpeme customer service attitude with all my dealing at this location. The only way to improve this location is by having coffee and donuts for the early morning customers. 🤣 Had a wonderful experience there.

Leroy S.
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Customer did not leave a comment.

monica J.
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N/A

Veronica C.
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Customer did not leave a comment.

jose a. | First Impressions |
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It was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothing

Jacarra D.
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Customer did not leave a comment.

Philip H.
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Customer did not leave a comment.

Jeremy D.
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Customer did not leave a comment.

Jacarra D. | First Impressions |
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Customer did not leave a comment.

shanay N.
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Clean facility and very nice staff

Sharmon R.
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The signs for returning the truck say wait in your equipment and a uhaul worker will assist you. Well I waited for several minutes and no one came out. I had to go into the store and get assistance in which the lady was very nice but one of the male workers had no customer service courtesy at all.

Donna R.
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Never received my receipt. Think .99 cents mile little steep. Overall process was fine

Jacarra D.
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Customer did not leave a comment.

Trey C.
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Customer did not leave a comment.

Yafan H. | Overall Experience |
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Customer did not leave a comment.

Nolan S.
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Customer did not leave a comment.

Iris M.
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Customer did not leave a comment.

monica J.
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Nothing more to improve, the store already great!

Charles P.
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Customer did not leave a comment.

Addie M.
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I was happy and surprised. Never used the service before but will again if needed

Tracy S.
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Someone had been smoking in the pickup truck that rented. It was a horrible smell.

Mitzi H.
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Customer did not leave a comment.

Katherine C. | Overall Experience |
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Thank you. I would tell people about the price and the friendlnes .

Reginald C.
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Customer did not leave a comment.

Earl John Z.
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The cashier at the time should focus on serving the customer rather than discussing with co workers while someone was transacting to get a truck.

Tiana C.
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Customer did not leave a comment.

Carson B.
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Had a good experience

RODNEY S.
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So much went wrong I can't explain. amberfelton1989@gmail.com

Robert M.
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Customer did not leave a comment.

Lisa S.
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Customer did not leave a comment.

Todd S.
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Customer did not leave a comment.

Mitzi H.
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We have rented trailers and a truck in the past several months. Personnel is always friendly, courteous and helpful. They make sure the equipment is ready to go when you make a reservation and get there to pick it up. Keep up the great customer service!

VELON M. | Overall Experience |
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It was strange how my payment card information got changed in the system and no one knew how it happened. I was called saying my card expired and it had not with numerous payments having been made with the same card. Someone changed the info.....

Jewel A.
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Customer did not leave a comment.

Andy M.
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I think your team was great and I wouldn't say there is anything that needs to be improved upon.

Tamara G. | Overall Experience |
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Staff was excellent.

Mike C.
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Customer did not leave a comment.

Albin P.
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The bill is complicated. Need. Single consolidated bill of all the transactions of a movement

AJAYKUMAR P.
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During online order, you accepted pick up goodman location and late evening you change pepperchase location, that I don't like ...

DARRELL B.
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Customer did not leave a comment.

Mary W.
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Customer did not leave a comment.

CLIFFTON K.
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Great service very friendly

Megan M. | Overall Experience |
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Customer did not leave a comment.

Atoya L.
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I rented a Uhaul for less than 5 minutes. Had to pay total price for 4 hours. Employee was very rude to myself and her coworker while assisting an elderly couple. No one should disrespect their coworker in the presence of customers.

Rhonda G. | Overall Experience |
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Customer did not leave a comment.

Richard v. | Overall Experience |
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Customer did not leave a comment.

Sean S. | First Impressions |
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Customer did not leave a comment.

DANIEL S. | Overall Experience |
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Hate that we moved and no longer need this location. Would highly recommend. Everyone was very helpful and kind. Thank you.

Penni T. | First Impressions |
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Customer did not leave a comment.

Kimberly s. | First Impressions |
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I went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!

charamane o. | First Impressions |
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From call center customer service to signing in,receiving a storage returning the truck was smooth sailing.

MARILYN K. | First Impressions |
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Customer did not leave a comment.

Sherona H. | Overall Experience |
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Customer did not leave a comment.

Barbara F. | Overall Experience |
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Customer did not leave a comment.

Sharon E. | Overall Experience |
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Customer did not leave a comment.

Larry B. | Overall Experience |
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Customer did not leave a comment.

Sherona H. | First Impressions |
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Customer did not leave a comment.

Christine R. | Overall Experience |
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Customer did not leave a comment.

Velvet R. | Online Move In |
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Staff super nice and the facility is let clean

zaria a. | Overall Experience |
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Customer did not leave a comment.

Joanna R. | First Impressions |
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Customer did not leave a comment.

Janet K. | Overall Experience |
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Facility was greatly appreciated because staff were very nice and great to deal with.

Carol L. | Overall Experience |
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Customer did not leave a comment.

Janet K. | First Impressions |
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Everything was a quick and easy process, I was in and out in great time.

LAFONDRA J. | First Impressions |
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Customer did not leave a comment.

Wanda S. | Overall Experience |
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Customer did not leave a comment.

Delmer L. | Overall Experience |
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Customer did not leave a comment.

Kartarah A. | First Impressions |
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Customer did not leave a comment.

WILLIAM P. | Overall Experience |
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Customer did not leave a comment.

Scotti M. | First Impressions |
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The entire staff went above and beyond to accommodate my needs. I greatly appreciate all their help.

Jacquelyn M. | First Impressions |
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Great customer service. Very friendly and helpful. Great customer service!!

Darrick F. | First Impressions |
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Most individuals that are working professionals have only Saturday or Sunday to transact business! If you are a parent of an active youngster Saturday’s are booked! I had to move furniture from a restaurant and I only had so much time. But your opening hours on Sunday were somewhat inconvenient! 9 am hurt and pushed back the schedule in which I planned! So if moving the Sunday hours up a couple of hours are a real matter that can be changed, it would be great!

Molly H. | Overall Experience |
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Customer did not leave a comment.

stephanie t. | Overall Experience |
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The staff here is amazingly helpful and pleasant.. safe, secure and clean .. I’d recommend this place to anybody .. great job people !!

Carlos D. | Overall Experience |
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The experience was great, the facilities were clean and the access to the storage was convenient.

Darryl B. | Overall Experience |
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Great service

Robert G. | Overall Experience |
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The entire staff was friendly, helpful , and kind. The manager was training them on things while preforming multiple duties. Overall, awesome and a pleasure to business with a place that cared.

Sandra R. | Overall Experience |
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Awesome storage facility & staff who helped us with a storage unit for 2+ months & with a rental truck for our move. All of the staff was professional & exceptional, especially Jared & Dana.

beverly w. | First Impressions |
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Staff is very helpful and friendly.

Kim G. | Overall Experience |
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The staff here is always super nice and very helpful!!

Robert G. | Overall Experience |
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The manager Brittany Donaldson has been awesome and very nice. Great Job !

Denise R. | First Impressions |
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Excellent carrying customer service

Antonette M. | Overall Experience |
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No issues.

Carol L. | First Impressions |
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They were very helpful. Very knowledgeable. Very courteous. Answered all my questions. Explained everything clearly and completely.

Carlos D. | First Impressions |
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The only problem I had was when I had to pick the truck up. I had to drive almost 20 miles to pick it up. There were U-Haul facilities closer to my home. I feel that pick ups should be closer.

Robert S. | First Impressions |
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I am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.

Michael L. | First Impressions |
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Great service

James L. | Overall Experience |
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Great experience, would use again!

jimmy k. | Overall Experience |
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Nice and clean location

Carlos D. | Overall Experience |
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My experience with U-Haul was great. The place was clean and the staff were friendly. I will recommend using U-haul to all my friends.

David G. K. | First Impressions |
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The representative was very professional and helpful a great transaction.

lawanda E. | Overall Experience |
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Great staff always courteous!!

DENISE R. | Overall Experience |
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Thumbs up

Milauna R. | Overall Experience |
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I relocated across the country. They wouldnt allow my items to be released. I had to have a letter notarized and sent through certified mail. Very inconvenient and I lost many items.

Carlos D. | First Impressions |
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I was able to pick up my truck on time as promised. That was important to me. Thanks!

Dominica H. | Overall Experience |
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Staff very rude and not helpful at all. Lauren was especially unprofessional, and didn’t know her job at all. She was beyond rude and unhelpful!

Verdell H. | First Impressions |
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Very clean, secure, love the idea that I can drive in out of the weather, secure & clean bath room, respectful and curious and customer service

SHARITA B. | Overall Experience |
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I just think 7 was too early to close the storage area. And we shouldn't have to pay extra for 24 hour access. I'm already paying for a unit. First storage place I ever used that charged extra

Marvin D. | First Impressions |
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VERY PROFESSIONAL. AND KIND

Shequena J. | First Impressions |
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Great customer service

Christina K. | Overall Experience |
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.

Mary D. | First Impressions |
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Customer service was excellent great timing and the had no problems with the vehicle I rented. Yes I definitely recommend using UHaul Southaven Ms

Kenya A. | Overall Experience |
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The service this time was better than the last!

Carson L. | First Impressions |
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Friendly and very outgoing

MICHELLE E. | Overall Experience |
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Great

MAREE N. | Overall Experience |
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Did not use facility and used UBoxes. Team is wonderful to work with and perfect examples of customer service

Robert G. | First Impressions |
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The General Manager, Brittnie Donaldson is a tremendous asset to your company. She has worked tirelessly to insure my accommodations are met. As a long term customer of this branch, she is awesome !

nester v. | Overall Experience |
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Thank you for the ease in my move, made a world of diferencet

Erika B. | Overall Experience |
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Over the past 8 years I’ve used this storage 3 times. The service was great and I couldn’t think of going to another storage unit besides this one.

Erika B. | First Impressions |
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ok

Robert G. | Overall Experience |
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Brittany is amazing. She and her team work hard to make you feel like your a real person and not simply a number without a name. Friendly, kind and helpful.

Robert G. | First Impressions |
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Brittany and her team are awesome !!!

Brittany M. | Overall Experience |
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Great!

noah m. | Overall Experience |
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I would definitely recommend using U-Haul , for a long distance move.

REBECCA P. | Overall Experience |
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Great service.

robert d. | Overall Experience |
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the site counter clerks were basically passing the buck and wouldn't reserve a UBOX for me. They said ONLY ONE person could do it was she was always out. The 800 number did the reservation.

Bridgitte M. | Overall Experience |
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This was a good experience. I would re-patronize!

steve i. | Overall Experience |
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Very helpful staff.

Felicia T. | Overall Experience |
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The hours was just accommodating to my work schedule to be able to access my unit when I need too. The staff was great and the facility was very nice.

Otis W. | Overall Experience |
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Was a good experience.

Jacqueline S. | Overall Experience |
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I had my ubox delivered. Never got to see the location

Greg S. | Overall Experience |
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Received great service.

dean n. | Overall Experience |
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U-haul has made a lot of improvements over the past several years. It was a great experience and they made my move easy. Thanks so much. I would use U-haul again and highly recommend them to anyone

ANDREA B. | Overall Experience |
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Great place to store my belongings. Thanks for great service.

janet r. | Overall Experience |
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Definitely would recommend this facility.. great experience

Karen C. | Overall Experience |
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I actually moved out on April 30, 2018. I had to call three times to finally get y’all to quit asking me to pay for another months rent then you sent me a notice with a late fee. Pad lock on it 2X.

John F. | Overall Experience |
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Everyone at this location has ALWAYS been friendly and helpful. Whenever I need storage/moving supplies or service, I will use this rental center, and will recommend them gladly to anyone.

LaTyia B. | Overall Experience |
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I moved out on 4/14/18, however I received a bill after, and another bill with a late fee. I called the office and they took care of it. Thanks again to the staff at this location, THEY ARE AWESOME!!!

KAREN L. | Overall Experience |
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Absolutely wonderful facility. The manager was always kind and professional. I moved out at 9:00AM the day my account was debited for the month. I should receive some form of credit.

No reviews have been submitted for this location.

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