Customer Reviews for U-Haul Moving & Storage of Southaven

Rating:

5.0

More Truck options but that is a stretch

Rating:

5.0

Uhaul is great place to rent from I will always use them when I move

Rating:

5.0

Seamless, easy and quick!

Rating:

5.0

Out of the two and a half years the only problem I had is that I didn't get any insurance on my unit I have learned whenever you have a storage unit always get insurance because you never know what will happen

Rating:

4.0

Staff was great. Trailer has some life left but needs some maintenance. The tailgate had been damaged and could not be secured.

Rating:

5.0

Just keep up the good work you're doing.

Rating:

5.0

The two guys that were at the desk at the time if my pick up were absolutely amazing and very professional.

Rating:

5.0

Got it clean sent it back clean and more gas in it then I got it love this place

Rating:

5.0

Staff members at this location were very friendly, knowledgeable, and fast! The trailer was in very good condition. We had a great experience and would definitely recommend.

Rating:

5.0

I really have nothing to say about improvements. The three guys I met working inside the location were all great people to deal with.

Rating:

5.0

Needs lighting on the side of building windows so you can see drop off windows better.

Rating:

5.0

My experience was great as it usually is

Rating:

1.0

I was robbed of everything and what they didn’t take they broke…

Rating:

5.0

At the Southaven facility, Yvonne does an amazing job. She is always very helpful, accommodating and efficient. She made my move so much easier! Thank you Yvonne!

Rating:

5.0

All good

Rating:

5.0

All the staff was so helpful and kind! Thank you so much!

Rating:

5.0

The best, they are so good I think I want a part time job here.

Rating:

4.0

Piles of dirt in the bed of the truck.

Rating:

5.0

I never met helpful group of people in my life. Everyone is helpful. Listen and understand. I want to say thanks

Rating:

4.0

Trucks need cruise control. The people at this location were very friendly and helpful.

Rating:

5.0

Staff was very helpful

Rating:

5.0

The interactions with Yvonne were excellent. She's great to work with.

Rating:

3.0

All vehicles should to be serviced regularly. Any wrecked or damaged vehicles should be removed from rotation immediately and repaired. Brakes, oil changes, full service routinely should be executed.

Rating:

1.0

Getting this equipment was awful. Thought it would be smooth because the person to check us in seemed to have everything under wraps. 1st They gave away my car transport trailer then we were not told to hook our car up underneath the car with chains. We literally drove to Florida with just the wheels hooked. When we got to acorn storage uhaul in florida they went underneath the car to unhook and told us that was definitely supposed to be hooked. Would not send anyone to pick up at the Southaven location

Rating:

4.0

The inside of truck smelled real bad . Like a dog lived in it. Truck was well maintained. 😃

Rating:

5.0

The manager in training there well that's a killer morning, very pleasant very professional. I believe he was training for his own U-Haul store location and Olive Branch.

Rating:

3.0

The representative was nice, but did not seem invested in the process. To be fair, I did arrive approximately 35 minutes before closing and I may have caused a hindrance or delay in shutting down for the day. Still, the trailer I requested was in place and ready, therefore; I would recommend this location to others.

Rating:

4.0

One tire was low but we put air in it and it was fine.

Rating:

5.0

The guys there are simply wonderful!!! Always happy to help and knowledgeable of the equipment!! All 3 of them are an asset to the company and seems to love the job they do!!! I love renting from this location. 😍

Rating:

5.0

Service was great!

Rating:

5.0

The staff was extremely friendly and very helpful...

Rating:

3.0

This was the 3rd location I was sent to, despite having reserved my trailer a week prior. The day before I got a phone call that the location had changed so when I showed up at the new location the next morning to pick up, they had no trailer. After hours on hold with 800 number and calling individual uhaul offices, they finally located one for me at this 3rd location.

Rating:

5.0

Staff has Great Work Ethics

Rating:

4.0

Only issue we had was the sprinkler system flooded a large portion of the lower units. We lost a basically new mattress and a flat screen TV along with some other stuff. There wasn’t anything the local business did wrong and it wasn’t worth me paying extra insurance.

Rating:

5.0

Great

Rating:

1.0

I'm glad I received this email. I have worked with Uhaul many times over the years and this was the worst experience a customer could ever have. The truck was dirty and smelled terrible. The back of the truck where I needed to transport my belongings was full of rock and concrete powder. The AC was not working and I returned the truck without finishing my move. I had to barrow a trailer to finish my move. I was extremely disappointed in all of this. I can not believe I paid money for this experience. A refund would be much appreciated for the waste of time. If I were the the person responsible for the customer experience in this location, I would be ashamed of my effort.

Rating:

4.0

Have all your employees to be as polite and nice as the young lady who helped me. I believe her name was Tiandra or something close to that. Sorry I can't clearly remember her name but she was the BOMB. I hope someone reading knows who I am referring to and let her see this message.

Rating:

5.0

Great experience Friendly and helpful staff

Rating:

5.0

Check engine light was on I was worried, but no problem

Rating:

5.0

Really no improvements. I was in and out within 20 minutes. Kria and lanedra was excellent

Rating:

5.0

Lanedra And kria was awesome at the Southaven location. They help me to make the best decisions for my move. Kria greeted me on a first name bases. They were just awesome. Kria took care of everything I needed to make this move. I will definitely do business here again.

Rating:

5.0

The entire crew there were very inviting , friendly, efficient, knowledgeable. Could not have ask for any better. I have rented from that facility several times and i have always had a great experience. In fact this time i also rented a storage area. Very nice...Thank you!! Lynn Nunally

Rating:

5.0

The driver Xyvonne was terrific and the lady lining up my delivery reminded me and was very cordial on the phone. Great experience for me except the work I had to do…lol

Rating:

2.0

The office manager Crystal Rosebud was terrible. My locks were changed without me knowing. My unit was broken into.You can tell it was an inside job. They stole my two Tv's. I wouldn't recommend this uhaul at all. In come to find out they have other theft cases open at this uhaul.

Rating:

5.0

Helpful and considerate employees did a great job

Rating:

5.0

Clean, efficient, and wonderful personnel

Rating:

5.0

The staff at Pepperchase Dr Southaven, MS were super excellent. Yvonne and Lauen were right on point. Those two ladies are moving and getting the job done in the most professional way. Stay Safe Ladies.👏 🙌 👌 👍

Rating:

1.0

I had the worst experience of my life. The truck that a rented had a bad shake from the start. Tried to make my trip because you would think of you let me take the truck it was in good condition a well I had to call roadside and two front tires had to be put on . Roadside made me wait two hours for them and in that wait the Air condition stop working. Your roadside technician said from the look of the tires this truck had major issues and would need some work but the tires would allow me to finish my move. At this point it was dark now and we only had one headlight which made my move very difficult. Your company put me and my family in a very dangerous situation by renting me a unsafe truck the had not been serviced at all. I feel like your company should not put any equipment out on the road that has not been serviced. I have put my complaint in with customer service and was told the location would call me . I have not had that phone call. I am very very disappointed and upset with Uhaul because safety should be first . I have not received a call back from the location so that said a lot about how you feel about your customers. I am sure someone at that location see new tires were put in the truck but since I received it in terrible conditions they are not aware of it because no one is checking your equipment. This is very poor management and I will not use anything from Uhaul again you put my life at risk.

Rating:

4.0

I would have liked to be able to access my storage unit after hours.

Rating:

3.0

I was supposed to get a $39 rate that was set when I made my reservation, and when I moved in they confirmed that rate so I signed the agreement. The first month was free, but after that they charged me $49! I called to correct it, and all the staff would say is the rate must have gone up. I received no notice in mail or email about a rate change. When the rate did officially change in 2022, I did get an email and paper notice (as required by law). So, I know they just charged me the wrong rate and refused to correct it though I contacted several times.

Rating:

5.0

Great group of gu6

Rating:

5.0

Clean. Easy pick up and return. Great service!!

Rating:

1.0

Better customer service, truck smelled like marjuana , and the person who check me out in truck said it had a 1/8 of tank of gas in it if I put it at 1/4 tank he'd give me a 40$ credit when I got in truck it was real close to e but I put it on a 1/4 and they checked it in and said it only had 1/8 which is a lie. I'm 100% sure it had 1/4 tanks put 22.64 in it 1 mile away. So they screwed me out of the 40$'s I want this fixed. Or I'm gonna give a bad review on google….

Rating:

5.0

Bryce Williams was very personable and helpful!!

Rating:

3.0

The guy that disconnected my trailer when I brought it back said I was good to go he'd email me a receipt. I asked if I needed to go inside and he said no. An hour later no receipt I called back and he said it takes an hour. 2 hours later I called back to make sure it was checked back in because there wasn't a receipt and they told me it was checked back in.

Rating:

1.0

I am still waiting on upper management to contact me regarding my ubox arriving on the 20th of May and I wasn't notified and didn't get my things until June 1st!!! I need to be contacted immediately by upper management

Rating:

3.0

The service was friendly but I did not receive an appliance dolly and did not have time to go back and get it

Rating:

5.0

The company as a whole that schedule should be careful not to overbook because I had a terrible day with the changing of times . I booked way in advance for a morning pickup which was changed twice and who wants to move late in the evening

Rating:

5.0

The Staff was so Friendly, & Professional!!! Thanks You:)

Rating:

5.0

The staff went above and beyond expectations. I was so impressed with their efficiency and ability to handle a busy location and keep the line moving quickly. The rental truck worked as expected and the after hours return process was step by step. I would definitely recommend the Southaven MS location.

Rating:

5.0

I use this location a lot and the staff are always friendly and helpful. The equipment I reserve is always available.

Rating:

1.0

They gave my truck away to someone else then they had to go find me another truck they didn't fill the gas tank up and they was very rood

Rating:

5.0

I’m in there weekly. I love our local uhaul, the staff is always friendly.

Rating:

5.0

The staff was very friendly and helpful. Not sure about the access hours I would personally like to have 24-hour access to my unit if that is an option

Rating:

5.0

The customer service team was amazing. They were all guys, and I didn't get any of their names memorized, but they were amazing and super helpful. There was an awesome vibe in the store. Much better than the last time I came last year to rent a truck.

Rating:

5.0

Good people and nice facility.

Rating:

5.0

Awesome happy crew. The manager is the bomb in a positive was.

Rating:

4.0

Great place. Crystal was very helpful. Although I ended up losing my possessions, I would recommend friends to use uhaul.

Rating:

4.0

Too costly for people on a budget. Loved everything else about it.

Rating:

5.0

Akia Store Manager was awesome!! Great customer service. I visited the store several times looking for a unit General Manager Crystal Rosebud rude. Akia was very helpful in assisting our needs with the unit and a truck.

Rating:

5.0

Bryce and both cashiers who helped me were the best. Bryce went above and beyond to help me out. Greatly appreciated.

Rating:

5.0

Great when I needed it. Thx

Rating:

5.0

This is very nice and well maintained company.

Rating:

5.0

The staff went above and beyond for us. Very friendly

Rating:

5.0

Crew that helped me was very fun helpful and sweet loved it!! Very professional! I wish i would have gotten their names! But all in all they was very sweet would definitely recommend others! Thanks!

Rating:

5.0

I highly recommend using this locations services. I am a corporate professional in the healthcare industry and I move a lot with the business. This locations Uhaul team has been by far the most helpful, accommodating, and courteous I’ve ever experienced. I appreciate the high quality of professionalism, customer service, and friendly staff. Thanks for all your help during my moves and use of your storage space. GREAT JOB!!

Rating:

5.0

Very courteous and helpful staff.

Rating:

4.0

I find the key card system a bit confusing to use! Another fellow, before I got there was having a tough time. He got in, but the alarm system kept going off. Made for a very "ear hurting" experience moving some boxes in. I believe he went up to the office to get resolved!

Rating:

1.0

My storage apparently was apart of a fire and water damage that we (the customers) didn't find out about until the day after it happened at almost 10pm via an automatic text. I lost so much of my stuff due to the fire and water damage. Furniture, tv, purses, clothes, my degrees and so much more. Most greatly I lost things that were irreplaceable, like all of the memories and valuables my siblings and I had stored away of our late father, I mourned for days I felt like I was reliving that day I got the news all over again; I was crushed! And all these people could compensate for myself and so many others was 1000 measly dollars. A storage is suppose to be a safe place we’re people store their valuables, important documents, and life long treasures not a place where you leave your things only to come back to things being destroyed, damaged or tampered with. I’m still trying to rebuild after that traumatic incident. I pray to God that I’m never in a situation where I’d need these people again because they are cruel, heartless, and highly unprofessional!

Rating:

5.0

Storage manager was very friendly and helpful

Rating:

1.0

Horrible place. They had a water leak. And accessed my unit and threw away all of my belongings. Without permission.

Rating:

4.0

Fire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.

Rating:

5.0

Very nice, clean and safe facility.

Rating:

4.0

Facility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.

Rating:

4.0

I had several TV's and several other things stolen during this time the u haul had a fire insurance adjuster was there to acess water damage adjuster never call i had to call him in the meantime i have tried to file a claim on my TV'S. Haven't recieve compensation as of Aug 24th nothing Lost my my bedroom furniture oniy mattress was not damage box spring was damage. I am very disappointed about this. Thank you. Mae Edwards

Rating:

2.0

My furniture was damaged

Rating:

5.0

Manager went above and beyond to accommodate us.

Rating:

2.0

There was a fire???? And the sprinklers went off and flooded the bottom floor. We weren’t able to go in for 2 days. When we were able to go in there were still puddles of water on the floor which was dangerous. The air was not working. It was suffocating. By the end of the day they had set up dehumidifiers and fans. They did have help to empty your units and help you but if you valued your belongings you did it yourself. This was horrible. It seems to me uhaul fills like if you have things in storage it is not valuable to you. I have always used uhaul and I will never again.. it is not due to the employees at this facility but because of corporate and their risk management team. We had a big loss including our deductible and our time that it took to pull everything g out and unpack and repack boxes.

Rating:

1.0

Fire in unit destroyed my stuff

Rating:

5.0

I always trust U-haul storage I will never use anybody but you guys.

Rating:

5.0

It was my first storage rental.. if I have to ever rent again.. it will definitely be with uhaul.. Cleaniness and security won me over!!

Rating:

5.0

The ladies in the office were great and seemed to enjoy what they were doing.

Rating:

5.0

the staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..

Rating:

5.0

Everyone was so nice and very helpful. The staff would call you by name and very personable.

Rating:

1.0

Unit had been vandalized and had boxes ripped open / stuff stolen. Will not rent from a uhaul storage facility going forward.

Rating:

5.0

Everything was great!!! Akaia was wonderful!!!

Rating:

5.0

The staff is wonderful! Great personalities. They are so outstanding I brought them lunch today.

Rating:

5.0

Very clean, great security and knowledgeable employees. Wonderful experience

Rating:

5.0

I always feel comfortable doing business with Uhaul