Great customer service given to me.
BERTHA TCustomer Reviews for U-Haul Moving & Storage of Southaven
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They advertise $29.95 but at the end of my rental my bill was almost $200 and that’s with no extras like dolly or blankets or anything extra. The air didn’t work on a hot July day it was miserable. I rented the truck for 4 or 5 hrs to use locally. If it’s going to be $200 I get it just tell me that’s how much it’s going to cost don’t make me think I’m going to be able to rent it for $30. Which I knew it would be more but not 700% higher
CONNIE BAbsolutely nothing the service was excellent and easy
DOMINIQUE BEveryone was patient, knowledgeable, and helpful. From the phone call I made to make reservation, the pickup, and return. Great experience.
KATHY HStaff and equipment are always great. Great experience.
Corey MI’m glad to be there
JOHN A | First ImpressionsReturned after hours, no interaction with staff.
Alex OVery well manahed
JAMES J | First ImpressionsThe staff at the store were ALWAYS nice .
Christopher G | Overall ExperienceTrailer had dirt and gravel inside otherwise in good shape.
EDWIN TThe Car hauler was damaged underneath, and the ramps would not go all the way in and latch. We were loading next door to the Southaven facility. The man who leased me the trailer came over and worked with us. We strapped the ramps so they could not slide out during the trip. He is to be commended. His name starts with a "T" and works the afternoon shift. He recommended a partial refund for our experience, but I did not receive one. (I did tell Evansville manager that if she could get me unloaded, iI would be happy. She did!)
DARRELL HAfter taking my items from unit 1089 I had ROACHES in my boxes which is disgusting and I had to get rid of a lot of things in fear I would bring them in my home. Which while unpacking in my BRAND NEW HOME I KILLED SEVERAL ROACHES AND HAD TO RUSH MY ITEMS TO MY GARAGE AND DUMP ON THE GROUND just to unpack HORRIBLE EXPERIENCE staff is RUDE and unhelpful
MARSHA F | Overall ExperienceThe onsite customer service was questionable. The movers that unpacked my U-Box were excellent!
Selwyn bMaybe have more personal on staff.
BILLY MI love everything about UHAUL I have been using them since 2016 I have never had a bad experience with them always nice and friendly customer service they help me with my reservation for my truck my move in to my storage thanks UHAUL
Geneva L | First ImpressionsWe were told that you can back up and turn just like a regular trailer when in fact these tow trailers are NOT made for going backwards. The very nice man who hooked it up for us was incorrect with his information. Fortunately we looked online ourselves for the correct information.
MICHAEL WIt was great and easy to get a storage unit. The employees were helpful and polite.
SHARON V | First ImpressionsRates changed without being notified and when I called to speak with someone she was a Lil rude and unprofessional. I don't like unexpected charges.
TAWANDA P | Overall ExperienceEasy to reserve a trailer, easy to pickup and drop off. Reasonably priced.
Cecil CNeed extended access hours without the excessive fee. Some people need to be able to access their unit at any time and should not have to be charged extra for it. Word of advice, just charge extra on the front end to allow 24 hour access to one’s own personal belongings. U-Haul is virtually holding tenants property hostage because they can’t afford to pay the extra for 24 hour access. Not fair!!! Other than that rant, everything else is a ok!!!!
Vernon C | Overall ExperienceHave more cargo vans.
CHARLES SVery friendly helpful staff
MUDITHA JVery friendly and helpful. I was in a hurry, and they made sure I was quickly taken care of.
JACQUELYN APut better tie downs and more of them in the trailers
William TThe Agent assumed it was an in town use. When it was an one way out of town trip. Agent never asked where the drop off location would be. And they are trying to charge me over 270.00 for a wrong drop off spot.
BRADLEY MIt would be great if you could get professional, well groomed employees and keep them. Instead i have seen numerous employees thats no longer with your company in the pass 2 years its unbelievable.
Shelia N | Overall ExperienceUhaul was great all the way around.; from reservation, availability, price & drop off. Thanks
MATTHEW Jtrailer lighting harness was bad (frayed wiring visible) and blew a fuse in my vehicle. Location didn't have another trailer and didn't have the ability to fix, so I took it home and fixed it myself. Would have been nice to have been offered a discount on the rental for my trouble (took about 2 hours to repair). All in all, the staff was pleasant and helpful. Wasn't a bad experience, but wasn't excellent either.
RICHARD CThe agent was ver friendly and professional
KIMBERLY HStore employees were lazy and refused to do any work. Truck looked like shit tape down the side and dings all over it. Was the worst experience I’ve ever had
KEVIN HWhen I get to the store the truck was dirty had a bunch of boxes and pallets in the back of it had to wait for them to clean it out although they did give me an extra day and extra mileage
Charles BI have rented two trailers from this location the only 5'x8' trailer in inventory and the only 4'x7' trailer in inventory. Both trailers are terrible when it comes to the tail lights, lighting, and the wiring harness that plugs into your vehicle electrical trailer plug adapter. In both rentals I ended up having to transport my equipment on the trailers at night and was alerted each time by a stranger driving beside me saying that the trailers didn't have lights on the rear. Each trailer rental made me very nervous due to possibly being pulled over by law enforcement at night and possibly receiving a citation due to operating a trailer at night with no lights. Renting both trailers in these conditions are completely unacceptable!! These two trailers need to be repaired properly or need to be replaced immediately! The staff on both visits were great but the two trailers I have rented are trash!! Uhaul needs to fix these trailers ASAP!! Not sure if there are any other trailers in the same conditions but as a customer I suggest that all trailers on the lot need to be inspected throughly!! Thanks UNHAPPY trailer rental customer!!
THOMAS RWe rented a pull behind trailer for a week. When my husband went to pick up and drop off the trailer, there was only small young girls working. He had to pick the trailer up himself to put on truck. He has back problems and this caused an issue. If I had gone to do it, we would have been screwed. I feel like you should have a man scheduled for each shift for these scenarios.
JEFFREY GFacility was fine I’ve never had an issue with them. But I just recently moved all of my belongings out and at the time when I got the storage unit my bedroom set was only a couple of months old. With that being said I had a supposed temperature controlled units but one of the side rail boards for the bed framed was warped as if it had been exposed to moisture. Other than that all of my items were fine.
Tashara G | Overall ExperienceVery helpful all around and kept me informed. Great group
Jennifer BStaff very helpful
ARVINDBHAI PTrailers need to be redesigned with jacks under the tongue. If it’s loaded and tongue heavy, it’s difficult to lift off and on a hitch if I needed to be detached.
Richard BNothing. Even the Customer Service Representative was outstanding (went over and beyond).
DEBORAH DStephen F. did a really good job and is very knowledgeable and attentive
CORI OThe only and main problem that I have is the tiny font size of my U Haul equipment contract. It's too small for anyone to read. Why are the borders so very wide...making it even more difficult to read and verify cost matrix. I took a picture of documents with phone just to enlarge it, and now it's too grainy to read. I hoped you emailed me a copy that's readable but I can't find it.
ANTHONY MFIX THE ELEVATOR!!!! When someone has a unit on the 2nd floor, they expect the elevator to be in very good working order. The elevator is vital to moving things in and out of a 2nd floor unit. Especially heavier and large items, such as furniture. Having to use the stairs because you do not consider the elevator a priority, can, will, and is resulting in loss of customers. The elevator must be a priority in order to maintain good customer service. It is in your best interest as a business, to maintain and keep the elevator working properly. Not prioritizing the working condition of your elevator can and will most likely affect your profit margins. It also becomes a safety hazard. Should someone get hurt, trying to use an improperly working elevator, or because they are forced to try to use the stairs, may be grounds for law suit due to negligence. FIX AND MAINTAIN YOUR ELEVATOR!
JASON R | Overall ExperienceGreat service around!!!
Cathy B | Overall ExperienceThe young man was very friendly and helpful but the older, plump gentleman appeared to be somewhat disgruntled when asked for assistance. He also spoke sarcastically with every response; not mean, but excessive use of sarcasm in the presence of consumers. The trigger was me trying 3 times to get into the storage unit with a card that is as NOT programmed, A storage unit that was NOT unoccupied, and then a GATE that would not open. I’m done. I plan to cancel my storage request, while keeping the truck rental, due to these incidents. The facility, however, appeared clean and well maintained.
TOMECIA C | First ImpressionsI can’t say enough about how capable and talented Marsha is at this location. I was having a very hard time that day personally and watching Marsha single-handedly supporting the line of people present in front of me and on the phone with such skill and charisma really made my day. No job was beneath her and no customer concern was unheard. Please please show Masha how much she is appreciated with a raise!!!! You don’t want to lose her.
PAMELA MThe workers were very nice and friendly.
SHAUNESE BI want to specifically congratulate Mr. Joshua Calico - u-haul Southaven, MS for going above and beyond is duties in helping me out with my towing. Mr. Joshua Calico - u-haul southaven is a true leader in your business and deserves a recognition (5 star).
ANTHONY IThey were several reasons I rated: 1. We were told to go and expected the truck ourselves 2. There were items in truck( we had to dump) 3. Gas gauge wasn’t correct . It’s raining so we had to take pic of gas gauge, truck# and etc. Customer service was terrible.
BIRTA FThe employee didn't show up to open the store until 8 when customers had 7, 7:15, 7:30 and 7:45 appointments for pickup. The employee showed up a few minutes before 8 and waited to enter the store after he witnessed 5 or 6 customers leave for other U-Haul locations. My receipt identifies this employee as Joshua C. Joshua was bit arrogant and offered no apology for the tardiness. The truck that I rented was not located where i was instructed to retrieve it and I had to walk around the parking lot to match the truck number with the key. The truck odometer showed different mileage from the mileage reflected on my rental paperwork. The truck was loud due to an exhaust issue and the inside was dirty. Upon returning the truck I experienced more sarcasm and unprofessionalism from this employee. He seemed irritated that I was not familiar with the return protocol as he was on his cell phone having a personal conversation. Thankfully I will not be in need of your services anytime soon. Terrible experience!
WILLIAM DThe ladies were extremely polite and inviting. Made sure everything went well and was in good shape.
LARRY Cbrother at the drop off did great no complaint quality service at this location
DANIEL BGas level is never correct on billing sheet with gas need to be in vehicle once returned. The work associate do not fix the mileage in after vehicle is returned.
MARICO PWell this my 3rd time getting over charged simple cause they were to lazy to go out and check in the auto transporter .. I've been calling to resolve the issue and every time they saying they're going to look over it but I still haven't received my receipt showing that it have been resolved
TERRANCE BPer the main U-Haul website, and again on the location's own inventory sheet, I was informed that they had, available to rent, a 6x12 open trailer with ramp. Which is exactly the trailer I needed to move my son's tools. He's a certified auto technician and they collect a LOT of tools over time. When I got to the location, I was informed the trailer I was told I was renting was not available. It had been stolen 8-9 months earlier. Which doesn't explain why it was still listed as part of their inventory available to rent. I ended up having to rent the smaller trailer and make more trips than originally planned. This includes using the full back of my Expedition as well as the trunk and back seat of my son's car! Be careful - call the store direct and make sure they actually have available what the computer says they have available.
ROBERT SNothing
BETTY DEveryone was nice and helpful, but Kevia (2 piercings in her nose) was very rude. Her attitude was nasty.
LATONYA G | First ImpressionsThe trailer was very dirty on the outside. The lady at the desk was very friendly and courteous.
Tony MWe have had more than one storage facility at one time due to family members getting older and down sizing. We would have liked to utilize your services longer but you simply priced us out from your facility. Every year, over the years we were with you your prices went up. We simple couldn’t afford your services any longer. It’s a shame. Your facility and staff were great. After all the trucks and storage rooms that we have used at your facility’s, and the duration of time we have used you, it would seem that some loyalty would have been applied to your long term customers
THOMAS T | Overall ExperienceCustomer service from staff was absolutely horrible the entire time I had the storage unit.
randell h | Overall ExperienceBeen in this facility for a little over 4 years. Excellent staff. Clean facility. Safe and exceptional customer service. 10-out of 10!
karen C | Overall ExperienceI love Southaven Mississippi uhaul best location out of all I have used. I have used this facility many times, great service!!!!
susan m | First ImpressionsThe staff was very knowledgeable, courteous and helpful in every way. They made our move very pleasant.
KERRY E | First ImpressionsThe workers were very nice people
Vicky G | Overall ExperienceGreat workers! Friendly and professional!! Facility access and exit arms are broken. While working sorting b things out in a unit the alarm would go off sporadically and was deafening. A lot of times the access door was locked in the open position and anyone could go on and out causing lax security.
Mark B | Overall ExperienceEveryone was very helpful and informative. They really made the process less stressful. I will definitely send referrals. Thank you all again!
Vanessa A | First ImpressionsEveryone at Southaven U-haul was very friendly.
cynthia f | Overall ExperienceI loved everything.. Thank you all for treating us well.
LOTOYA D | First ImpressionsPoor management !!
Krystal B | Overall ExperienceIt was very clean and the staff was amazing however the elevator was a bit crazy for me. My unit was upstairs and the elevator would make loud noises and shake often besides that it was good
Dominique W | Overall ExperienceI noticed my unit to start having bugs. That’s why I moved.
Yousef A | Overall ExperienceThe manager, Taylor, was very helpful & answered ALL my questions! After speaking with her I knew my items would be safe & secure.
Michelle F | Overall ExperienceIt’s unfortunate that they raised their storage rates, otherwise I would have remained. On another note, I experienced some rodent damage to some of my boxes, and they didn’t seem to care. They passed it off to “an outside source” that is supposed to take care of it by spraying the units.
JOHN E | Overall ExperienceMy code did not work and had to drive to the front for help. Then it that was assigned had a lock on it. I had to drive back up front Then manager told an employee to go to unit with me to help me just for him to say there was a lock and have to call someone to get reassigned to another unit. The employees that were in storage area could not help. They told me that I had to go up front.
Jonathan C | Online Move InIt was my very first time renting a uhaul and a storage unit and they made the process very so much easy i definitely recommend them and i definitely will be using then again for all my moving purposes!!
Taylor W | Overall ExperienceShe was absolutely awesome!!
Fraddia J | First ImpressionsBest that I have ever experienced among all of the facilities that I have used! Kudos to every member of the staff !!!
JOHN E | Overall ExperienceI’ve had a terrible experience from start to finish I wasn’t able to pick up the truck on time I had to wait until the store opened because the mobile pick up did not work. I get to Mississippi the storage size that I had a reservation for wasn’t available therefore I had to get a larger size that I did not need. The staff was not empathetic what so ever. I as the customer was inconvenienced and I have to pay more money for a larger storage unit. No discount for my inconvenience was offered.
Courtney F | Overall ExperienceI will use them again if i have and would recommend them to everyone i know
Whally P | First ImpressionsA great place to get things done and a very friendly staff
JOHN E | First ImpressionsCourteous and very helpful personnel. (Debra)
John J | Online Move InGreat!! I’m so pleased…
Cathy B | First ImpressionsI don't know who gave uhaul the right to impose a fine of 50.00 om me. Because was told l could go through a emergency exit. I did and they said that I was find. Who made them my judge and jury. Did the man that was using the exit get find.NO! the same one who told me the alarm was off and l could use the door.l thought he worked there. I will never use uhaul again. Joyce Baumgardner
joyce B | Overall ExperienceThe associate that helped was very nice and helpful.
Kordell W | First ImpressionsI loved storing my items here. Indoor storage very convenient and clean.
HELEN W | Overall ExperienceUpon needing to drop off load. Trucks were lined up blocking the entrance way. I could not drop my load off and now I’m stuck with another day with truck with my things still on it. I have work this morning and will not be able to unload until I get off of work! Huge inconvenience!!!
andrea s | First ImpressionsReally like the drive-in process. Very smooth move-in without having to deal with the outside elements!🤗
Cheryl E | Online Move InThe staff was always very helpful and the facilities were always super clean and well-maintained.
Roger S | Overall ExperienceThe only problem was the guy at corporate accidentally had me checking in at Hamilton but that’s not where I wanted to be. I wanted to be at Pepperchase The staff at Peppchase were excellent
Lesa B | First ImpressionsMy unit was breached n no one investigated da matter I’m currently suing uhaul
Antuwan P | Overall ExperienceI would NOT recommend this location, for one reason. The manager (LANEDRA COLEMAN) is extremely rude and she is very condescending towards you. She has no boundaries. She struggles just to ask you a question, with some type of decency. It appears she hates her job. When we were there, she was talking very loud and with a rough tone, to one of the male associates. She was refusing to rent to my Son, because She and I had a disagreement in the past, about an access card that wasn't working. Two of my neighbors have also left that location, only because of Ms. Coleman. I would like to give much GRATITUDE to STEVEN GARRETT, Company President. He is a great example of Top Level Management, in keeping with their goals, of providing excellent customer service. My son notified him with this issue and he took care of the problem immediately. We had been renting from that location for over a year, with early payments at all times. Even though our problem got resolved, we felt like we needed to change facilities, to avoid other problems in the future. Thank you again Mr. Garrett for resolving our issue. A+
LYNN N | Overall ExperienceVery good
Jaquelin S | First ImpressionsI have been a U-Haul customer at this location for quite a while. I have no complaints at all. I love the customer service. Great Team!
Sasha P | Overall ExperienceHad a few mishaps but the staff made it right
Mieasha S | First ImpressionsThe manager at this location is awesome!!! She is on top of everything. The bins in the back are always emptied, the floors are clean and there is NEVER any odor like there was with the previous management. There is no trash laying and I have always felt safe anytime I have gone there by myself. The staff is friendly and always helpful. Great experience!!!
Lisa L | Overall ExperienceStaff are professional, proficient, and friendly
Vivian J | First ImpressionsThere was a sprinkler link that damaged my property.,, the solution offered was to have people available to purchase my things. It seemed to be a terrible inconvenience to the staff when I refused their generous offer to sell my family’s antiques.
alice r | Overall ExperienceI do wish they had been open later as I worked until 5pm and rarely had a chance to make it to the facility before they closed during the week. Otherwise, I had no issues or complaints.
Dawn R | Overall ExperienceThe service I received was Magnificent Across the Board. I'm ashamed I am unable to recall her name yet 'Sweetheart, Great 'Customer' Service and Thank You. Quick Answer! Convenient-Available Tools to Move 💪 made a.. Gratefully 'Very Satisfied' Customer. U-Haul Rocks👍💯
Nichrien R | First ImpressionsI would like to say complete yes to #4, but not all the staff were friendly. I think that you all should make sure you hire a person who loves people and like working with them. No one wants to do business with a person who is rude, disrespectful. and use bad language. I appreciate a smile.thanks
Danetta S | Overall ExperienceHad lots of trouble getting what was advertised to me, had to call over 6 times to get refunded my free month of storage after purchasing a uhaul one way. Overall pretty displeased with my experience but in the end they did refund me so I guess that’s a plus. Well really I just got what was rightfully advertised
damion c | Overall ExperienceThe lady who helped me was very kind and helpful. She was very thorough about the facility and I will definitely recommend your services to my family and friends. Thank you so much for having your business so close to my home.
lisa s | First ImpressionsThe manager, assistant manager, and entire staff are outstanding at this location and I would highly recommend them for all your moving and storage needs! A+ Service! Thank you for everything!
Donald T | Overall ExperienceThe staff are awesome and super helpful. The reason for my rating is the Facility portion. My unit will not stay open when I'm loading things in so I have to have someone with me and there were technical issues as far as getting in the building. For the price you pay I expect more.
Jenna S | First ImpressionsThank you!
BRANDY E | Overall ExperienceGreat management and staff!
Donald T | First ImpressionsAfter requesting a different unit for almost a year, due to the long dark hallways. My unit was broken into. Over $2000 worth of loss. Head manager has not contacted me and its been 3 weeks. No one offered me a discount or anything to ease the situation. Customer restroom is filthy every time i went into it. Garage doors and sliding doors were open upon my arrival on most visits ( not secure ) Since I could not be contacted and no one showed concern, I felt targeted and unsafe. Local authorities have assured me that break ins are normal at this location, and internal employees seem to be involved. This is sad that i had to move out because I really liked the facility despite the long hallway, and security issues. But without security - whats the point??? Signed- Angry customer who will never use Uhaul again and I will encourage others the same!
Micah B | Overall ExperienceThe woman behind the counter was very helpful and friendly
Daniel H | First ImpressionsI LOVE THE STAFF! They were ALWAYS very HELPFUL
Crystal S | Overall ExperienceEveryone was friendly and helpful but online it said I would get my first month free. I was charged but I did not think to remind her so I guess it is my fault.
Roger S | First ImpressionsThanks for convenient, well maintained clean environment with friendly customers service representative!
JoAnn M | Overall ExperienceWas able to pay the rent on the unit, but the prices on the units now are ridiculous.
elizabeth o | Overall ExperienceGreat people
Mercedes T | First ImpressionsAkia at Southaven ms on pepper chase is above excellent. Always so helpful and fun to talk to! I will stay with uhaul just because of her customer service
Debbie C | First ImpressionsFirst time ever using a storage facility and ot was very well maintained and clean
Demario R | Overall ExperienceThe staff in this place are petty, unprofessional, and trifling. Coleman is an inept ring leader who attempts to leverage her position to fee and manipulate tenants into taking their belongings! This place needs to be investigated by the MS state attorney general's office! Some of them are working with corrupt officials. They are destroying the U-Haul brand.
leighton b | Overall ExperienceEmployees we friendly and professional. Treated me well.
Antonio H | First ImpressionsShawn was extremely helpful and polite. He was very knowledgeable and attentive. He made our move in very convenient. The whole staff was on point.
Lakisha W | First ImpressionsI had my husband handle my storage but he had the worse experience with the manager, which made hook contact upper mgmt on his issue.
Janet K | Overall ExperienceThe customer service was above exceptional!!
Kischa B | First ImpressionsEveryone was nice and went beyond their means to help me.
Youlander B | First ImpressionsManagement sucks....they stole from me...renting a damage unit..and refused to refund my credit card after I didn't want it....those people was acting they didn't know what was going on...they just stuck there
Steven B | Overall ExperienceI appreciate your service and continue to be a blessing to others.
Sasha P | First ImpressionsMy unit was broken into all my tools among other things where taken. Then dey claimed dat there camera system crashed where as the police could not pull any video.
Eldon H | Overall ExperienceI had my children’s clothes taken, 2 suitcases and 27 years of movies taken. Irreplaceable hoodies a Texas longhorn duffle bag with baseball caps in it. I had 5 boxes of magnificent flowers that were given to me for the passing of a loved one . 2 boxes of the were taken. The ribbons were taken off the boxes and left on the floor and someone had stepped on one of the lids. Items had been knocked off the shelves they were stored on and boxes were opened that had previously been taped closed. If the lock was tampered with I would hope that someone at the facility would have reached out to me.
Andrea K | Overall ExperienceThere was an insect (roach) problem. Other than that, I had a positive experience. The staff was always friendly and accommodating. I value excellent customer service , and the employees at this location were great!
Bre J | Overall Experiencethe staff were always ready to help when i needed it. i would go back if and when i need a storage facility again
Patsy M | Overall ExperienceRented me a 5x10 unit that is already rented...then switch me to an 5x10 unit with broken handle..so can't use it
Steven B | First ImpressionsI enjoyed my overall experience while storing my belongings at UHaul storage of Southaven. Even the times I lost my key to my storage and was unable to open it they provided me with instant locksmith service.
Darius B | Overall ExperienceAlways use U-Haul. Never any problems at all.
Jessica T | Overall ExperienceThese are the most ratchet ghetto no class having people I have ever dealt with! How you get mad at me because your workers are shady and stole my information off my card! I’m calling the police! Fraud!
hugh e | Overall ExperienceI like the card swipe access and the large warehouse area for unloading and loading.
MICHAEL K | First ImpressionsThe lady that helped me I can’t remember her name was very helpful! She got a me a bigger unit when she saw everything that I had, without hesitation, she stopped what she was doing and quickly helped me without me even having to ask! Kudos to her please find who assisted me and compliment her!!!
Aprel S | First ImpressionsLaNedra is amazing and always helpful. I truly love her Southern hospitality because she makes you feel right at home BUT she’s all about the business. Would definitely recommend anyone to use this facility to store their belongings.
Victoria D | Overall ExperienceThe customer service was great, Mr. Black, and the supervisors helped me out a lot.
Trisha W | First ImpressionsN/A
Danetta S | First ImpressionsThe staff took very good care of me and took care of all the issues that were originally presented. They did a great job of doing all the required tasks very quickly and overall made me feel taken care of. Thank you to the people that helped!
Bobby N | First ImpressionsUhaul is great place to rent from I will always use them when I move
CODY T | Overall ExperienceOut of the two and a half years the only problem I had is that I didn't get any insurance on my unit I have learned whenever you have a storage unit always get insurance because you never know what will happen
Jacquline H | Overall ExperienceI was robbed of everything and what they didn’t take they broke…
Tiffany E | Overall ExperienceAt the Southaven facility, Yvonne does an amazing job. She is always very helpful, accommodating and efficient. She made my move so much easier! Thank you Yvonne!
Brenda M | Overall ExperienceAll good
Gary G | First ImpressionsI never met helpful group of people in my life. Everyone is helpful. Listen and understand. I want to say thanks
Nathaniel W | First ImpressionsThe staff was extremely friendly and very helpful...
ROBERT ( | First ImpressionsOnly issue we had was the sprinkler system flooded a large portion of the lower units. We lost a basically new mattress and a flat screen TV along with some other stuff. There wasn’t anything the local business did wrong and it wasn’t worth me paying extra insurance.
James L | Overall ExperienceGreat experience Friendly and helpful staff
CEDRICK W | Overall ExperienceLanedra And kria was awesome at the Southaven location. They help me to make the best decisions for my move. Kria greeted me on a first name bases. They were just awesome. Kria took care of everything I needed to make this move. I will definitely do business here again.
charlotte j | First ImpressionsThe entire crew there were very inviting , friendly, efficient, knowledgeable. Could not have ask for any better. I have rented from that facility several times and i have always had a great experience. In fact this time i also rented a storage area. Very nice...Thank you!! Lynn Nunally
LYNN N | First ImpressionsThe office manager Crystal Rosebud was terrible. My locks were changed without me knowing. My unit was broken into.You can tell it was an inside job. They stole my two Tv's. I wouldn't recommend this uhaul at all. In come to find out they have other theft cases open at this uhaul.
Tiernne W | Overall ExperienceI would have liked to be able to access my storage unit after hours.
Dave K | Overall ExperienceI was supposed to get a $39 rate that was set when I made my reservation, and when I moved in they confirmed that rate so I signed the agreement. The first month was free, but after that they charged me $49! I called to correct it, and all the staff would say is the rate must have gone up. I received no notice in mail or email about a rate change. When the rate did officially change in 2022, I did get an email and paper notice (as required by law). So, I know they just charged me the wrong rate and refused to correct it though I contacted several times.
Hannah D | Overall ExperienceI’m in there weekly. I love our local uhaul, the staff is always friendly.
STARKEISHA M | First ImpressionsThe staff was very friendly and helpful. Not sure about the access hours I would personally like to have 24-hour access to my unit if that is an option
Amy P | First ImpressionsThe customer service team was amazing. They were all guys, and I didn't get any of their names memorized, but they were amazing and super helpful. There was an awesome vibe in the store. Much better than the last time I came last year to rent a truck.
Beverly B | First ImpressionsGood people and nice facility.
Clayton J | Overall ExperienceAwesome happy crew. The manager is the bomb in a positive was.
kARINA J | First ImpressionsGreat place. Crystal was very helpful. Although I ended up losing my possessions, I would recommend friends to use uhaul.
Dwana T | Overall ExperienceToo costly for people on a budget. Loved everything else about it.
Darla P | Overall ExperienceAkia Store Manager was awesome!! Great customer service. I visited the store several times looking for a unit General Manager Crystal Rosebud rude. Akia was very helpful in assisting our needs with the unit and a truck.
LaWanda H | First ImpressionsBryce and both cashiers who helped me were the best. Bryce went above and beyond to help me out. Greatly appreciated.
Umeka R | First ImpressionsGreat when I needed it. Thx
CATHY S | Overall ExperienceThis is very nice and well maintained company.
Curtis B | First ImpressionsThe staff went above and beyond for us. Very friendly
cynthia f | First ImpressionsCrew that helped me was very fun helpful and sweet loved it!! Very professional! I wish i would have gotten their names! But all in all they was very sweet would definitely recommend others! Thanks!
Jalesa m | First ImpressionsI highly recommend using this locations services. I am a corporate professional in the healthcare industry and I move a lot with the business. This locations Uhaul team has been by far the most helpful, accommodating, and courteous I’ve ever experienced. I appreciate the high quality of professionalism, customer service, and friendly staff. Thanks for all your help during my moves and use of your storage space. GREAT JOB!!
Taji V | Overall ExperienceVery courteous and helpful staff.
Gerald E | First ImpressionsI find the key card system a bit confusing to use! Another fellow, before I got there was having a tough time. He got in, but the alarm system kept going off. Made for a very "ear hurting" experience moving some boxes in. I believe he went up to the office to get resolved!
Gail D | First ImpressionsMy storage apparently was apart of a fire and water damage that we (the customers) didn't find out about until the day after it happened at almost 10pm via an automatic text. I lost so much of my stuff due to the fire and water damage. Furniture, tv, purses, clothes, my degrees and so much more. Most greatly I lost things that were irreplaceable, like all of the memories and valuables my siblings and I had stored away of our late father, I mourned for days I felt like I was reliving that day I got the news all over again; I was crushed! And all these people could compensate for myself and so many others was 1000 measly dollars. A storage is suppose to be a safe place we’re people store their valuables, important documents, and life long treasures not a place where you leave your things only to come back to things being destroyed, damaged or tampered with. I’m still trying to rebuild after that traumatic incident. I pray to God that I’m never in a situation where I’d need these people again because they are cruel, heartless, and highly unprofessional!
Angel M | Overall ExperienceStorage manager was very friendly and helpful
samantha c | First ImpressionsHorrible place. They had a water leak. And accessed my unit and threw away all of my belongings. Without permission.
Victoria P | Overall ExperienceFire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.
Herbert B | First ImpressionsVery nice, clean and safe facility.
Kecia C | Overall ExperienceFacility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.
Joyce M | First ImpressionsI had several TV's and several other things stolen during this time the u haul had a fire insurance adjuster was there to acess water damage adjuster never call i had to call him in the meantime i have tried to file a claim on my TV'S. Haven't recieve compensation as of Aug 24th nothing Lost my my bedroom furniture oniy mattress was not damage box spring was damage. I am very disappointed about this. Thank you. Mae Edwards
mae e | Overall ExperienceMy furniture was damaged
Porsha T | Overall ExperienceManager went above and beyond to accommodate us.
James O | First ImpressionsThere was a fire???? And the sprinklers went off and flooded the bottom floor. We weren’t able to go in for 2 days. When we were able to go in there were still puddles of water on the floor which was dangerous. The air was not working. It was suffocating. By the end of the day they had set up dehumidifiers and fans. They did have help to empty your units and help you but if you valued your belongings you did it yourself. This was horrible. It seems to me uhaul fills like if you have things in storage it is not valuable to you. I have always used uhaul and I will never again.. it is not due to the employees at this facility but because of corporate and their risk management team. We had a big loss including our deductible and our time that it took to pull everything g out and unpack and repack boxes.
vickie b | Overall ExperienceFire in unit destroyed my stuff
James H | Overall ExperienceI always trust U-haul storage I will never use anybody but you guys.
LaTosha R | Overall ExperienceIt was my first storage rental.. if I have to ever rent again.. it will definitely be with uhaul.. Cleaniness and security won me over!!
pattie k | Overall ExperienceThe ladies in the office were great and seemed to enjoy what they were doing.
Bruce B | First Impressionsthe staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..
Brenda H | First ImpressionsEveryone was so nice and very helpful. The staff would call you by name and very personable.
DEBORAH L | First ImpressionsUnit had been vandalized and had boxes ripped open / stuff stolen. Will not rent from a uhaul storage facility going forward.
Blake a | Overall ExperienceEverything was great!!! Akaia was wonderful!!!
Emil S | First ImpressionsThe staff is wonderful! Great personalities. They are so outstanding I brought them lunch today.
Charollete H | Overall ExperienceVery clean, great security and knowledgeable employees. Wonderful experience
mary j | Overall ExperienceI always feel comfortable doing business with Uhaul
LaTosha R | First ImpressionsThe employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.
Yousef A | First ImpressionsMy tv got stole out of there their was nothing did about sad a** place .
Shanicka H | Overall ExperienceStaff was very nice and friendly. Staff will do they best to assist you in your needs.
yvette w | First ImpressionsThe ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.
Paige D | First ImpressionsThe staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.
Kristen H | First ImpressionsGreat facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.
Shekieta W | Overall ExperienceWe used UHaul for storage and for truck/equipment rental. While the truck was missing the equipment when we initially got it, they remedied that issue immediately! We needed storage while we closed on our house, and storage was a very smooth and easy process! Our items were secure, and climate controlled! I will be using the Southaven location again ☺️! Every employee that I encountered was so sweet! You could tell that they were like a little family!
Jodie B | Overall ExperienceThe staff were helpful and very polite! I would highly recommend this location! Thanks
Dwayne H | First ImpressionsI Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the best
charmelle e | Overall ExperienceGirls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.
Lori B | First ImpressionsThe new staff is always rude and indifferent.
Elanda R | Overall ExperienceBill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.
Joel R | Overall Experiencethe service was excellent
WL H | Overall ExperienceTop notch service.
Sasha P | First ImpressionsIt was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothing
jose a | First ImpressionsThank you. I would tell people about the price and the friendlnes .
Katherine C | Overall ExperienceIt was strange how my payment card information got changed in the system and no one knew how it happened. I was called saying my card expired and it had not with numerous payments having been made with the same card. Someone changed the info.....
VELON M | Overall ExperienceStaff was excellent.
Tamara G | Overall ExperienceHate that we moved and no longer need this location. Would highly recommend. Everyone was very helpful and kind. Thank you.
DANIEL S | Overall ExperienceI went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!
Kimberly s | First ImpressionsFrom call center customer service to signing in,receiving a storage returning the truck was smooth sailing.
charamane o | First ImpressionsStaff super nice and the facility is let clean
Velvet R | Online Move InFacility was greatly appreciated because staff were very nice and great to deal with.
Janet K | Overall ExperienceEverything was a quick and easy process, I was in and out in great time.
Janet K | First ImpressionsThe entire staff went above and beyond to accommodate my needs. I greatly appreciate all their help.
Scotti M | First ImpressionsGreat customer service. Very friendly and helpful. Great customer service!!
Jacquelyn M | First ImpressionsMost individuals that are working professionals have only Saturday or Sunday to transact business! If you are a parent of an active youngster Saturday’s are booked! I had to move furniture from a restaurant and I only had so much time. But your opening hours on Sunday were somewhat inconvenient! 9 am hurt and pushed back the schedule in which I planned! So if moving the Sunday hours up a couple of hours are a real matter that can be changed, it would be great!
Darrick F | First ImpressionsThe staff here is amazingly helpful and pleasant.. safe, secure and clean .. I’d recommend this place to anybody .. great job people !!
stephanie t | Overall ExperienceThe experience was great, the facilities were clean and the access to the storage was convenient.
Carlos D | Overall ExperienceGreat service
Darryl B | Overall ExperienceThe entire staff was friendly, helpful , and kind. The manager was training them on things while preforming multiple duties. Overall, awesome and a pleasure to business with a place that cared.
Robert G | Overall ExperienceAwesome storage facility & staff who helped us with a storage unit for 2+ months & with a rental truck for our move. All of the staff was professional & exceptional, especially Jared & Dana.
Sandra R | Overall ExperienceStaff is very helpful and friendly.
beverly w | First ImpressionsThe staff here is always super nice and very helpful!!
Kim G | Overall ExperienceThe manager Brittany Donaldson has been awesome and very nice. Great Job !
Robert G | Overall ExperienceExcellent carrying customer service
Denise R | First ImpressionsNo issues.
Antonette M | Overall ExperienceThey were very helpful. Very knowledgeable. Very courteous. Answered all my questions. Explained everything clearly and completely.
Carol L | First ImpressionsThe only problem I had was when I had to pick the truck up. I had to drive almost 20 miles to pick it up. There were U-Haul facilities closer to my home. I feel that pick ups should be closer.
Carlos D | First ImpressionsI am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.
Robert S | First ImpressionsGreat service
Michael L | First ImpressionsGreat experience, would use again!
James L | Overall ExperienceNice and clean location
jimmy k | Overall ExperienceMy experience with U-Haul was great. The place was clean and the staff were friendly. I will recommend using U-haul to all my friends.
Carlos D | Overall ExperienceThe representative was very professional and helpful a great transaction.
David G | First ImpressionsGreat staff always courteous!!
lawanda E | Overall ExperienceThumbs up
DENISE R | Overall ExperienceI relocated across the country. They wouldnt allow my items to be released. I had to have a letter notarized and sent through certified mail. Very inconvenient and I lost many items.
Milauna R | Overall ExperienceI was able to pick up my truck on time as promised. That was important to me. Thanks!
Carlos D | First ImpressionsStaff very rude and not helpful at all. Lauren was especially unprofessional, and didn’t know her job at all. She was beyond rude and unhelpful!
Dominica H | Overall ExperienceVery clean, secure, love the idea that I can drive in out of the weather, secure & clean bath room, respectful and curious and customer service
Verdell H | First ImpressionsI just think 7 was too early to close the storage area. And we shouldn't have to pay extra for 24 hour access. I'm already paying for a unit. First storage place I ever used that charged extra
SHARITA B | Overall ExperienceVERY PROFESSIONAL. AND KIND
Marvin D | First ImpressionsGreat customer service
Shequena J | First Impressions.
Christina K | Overall ExperienceCustomer service was excellent great timing and the had no problems with the vehicle I rented. Yes I definitely recommend using UHaul Southaven Ms
Mary D | First ImpressionsThe service this time was better than the last!
Kenya A | Overall ExperienceFriendly and very outgoing
Carson L | First ImpressionsGreat
MICHELLE E | Overall ExperienceDid not use facility and used UBoxes. Team is wonderful to work with and perfect examples of customer service
MAREE N | Overall ExperienceThe General Manager, Brittnie Donaldson is a tremendous asset to your company. She has worked tirelessly to insure my accommodations are met. As a long term customer of this branch, she is awesome !
Robert G | First ImpressionsThank you for the ease in my move, made a world of diferencet
nester v | Overall ExperienceOver the past 8 years I’ve used this storage 3 times. The service was great and I couldn’t think of going to another storage unit besides this one.
Erika B | Overall Experienceok
Erika B | First ImpressionsBrittany is amazing. She and her team work hard to make you feel like your a real person and not simply a number without a name. Friendly, kind and helpful.
Robert G | Overall ExperienceBrittany and her team are awesome !!!
Robert G | First ImpressionsGreat!
Brittany M | Overall ExperienceI would definitely recommend using U-Haul , for a long distance move.
noah m | Overall ExperienceGreat service.
REBECCA P | Overall Experiencethe site counter clerks were basically passing the buck and wouldn't reserve a UBOX for me. They said ONLY ONE person could do it was she was always out. The 800 number did the reservation.
robert d | Overall ExperienceThis was a good experience. I would re-patronize!
Bridgitte M | Overall ExperienceVery helpful staff.
steve i | Overall ExperienceThe hours was just accommodating to my work schedule to be able to access my unit when I need too. The staff was great and the facility was very nice.
Felicia T | Overall ExperienceWas a good experience.
Otis W | Overall ExperienceI had my ubox delivered. Never got to see the location
Jacqueline S | Overall ExperienceReceived great service.
Greg S | Overall ExperienceU-haul has made a lot of improvements over the past several years. It was a great experience and they made my move easy. Thanks so much. I would use U-haul again and highly recommend them to anyone
dean n | Overall ExperienceGreat place to store my belongings. Thanks for great service.
ANDREA B | Overall ExperienceDefinitely would recommend this facility.. great experience
janet r | Overall ExperienceI actually moved out on April 30, 2018. I had to call three times to finally get y’all to quit asking me to pay for another months rent then you sent me a notice with a late fee. Pad lock on it 2X.
Karen C | Overall ExperienceEveryone at this location has ALWAYS been friendly and helpful. Whenever I need storage/moving supplies or service, I will use this rental center, and will recommend them gladly to anyone.
John F | Overall ExperienceI moved out on 4/14/18, however I received a bill after, and another bill with a late fee. I called the office and they took care of it. Thanks again to the staff at this location, THEY ARE AWESOME!!!
LaTyia B | Overall ExperienceAbsolutely wonderful facility. The manager was always kind and professional. I moved out at 9:00AM the day my account was debited for the month. I should receive some form of credit.
KAREN L | Overall Experience