Customer Reviews for U-Haul Moving & Storage of Southaven

Rating:

5.0

Very professional team at this location. Helped me get through the checkout process very easily and they were very friendly.

Rating:

3.0

This location needs signage for customers dropping off vehicles. There are no directions to indicate the northernmost entrance is for drop-off, and no directions to correct the customer's misdirection once inside the parking lot. Having employees yelling and pointing at the back of the building is inefficient and a little insulting.

Rating:

5.0

T

Rating:

5.0

Gargo truck is leaking during rain I got many of my things wet I didn't check yet to assess damages

Rating:

5.0

Yvonne is the best!! So accommodating and very competent!!

Rating:

5.0

No

Rating:

5.0

Always love the service here

Rating:

4.0

Great service thanks

Rating:

5.0

Perfect nothing need to be done

Rating:

5.0

Great Service-----great employees!!

Rating:

4.0

None

Rating:

5.0

Great customer service!

Rating:

3.0

The staff at the front desk there were three of them I believe was just massive chaos took him about 20 minutes to give me my truck and I had already checked in and then put my driver's license number and it sent pictures of it and all of the above when I got the truck it was me Dio clearly clean immediately the engine light was on and then after about 5 miles then the low tire light came on the air pressure in the tires were not none of them were matching and upon return really didn't know what to do with the keys no one was there to check me in the guy came in after me while I was waiting in line to return the truck and said I need the keys out here well someone should have been standing out here to get them

Rating:

5.0

Every one was very professional

Rating:

5.0

Very friendly and helpful staff! Made the process of pickup and drop off fast and easy.

Rating:

5.0

N/A

Rating:

5.0

Staff was very nice and friendly. Staff will do they best to assist you in your needs.

Rating:

5.0

Due to the bad weather, extra measures should be put into place, the back of the truck was frozen, it took almost 2 whole hours to get the back to let up!!! This put a big delay on my destination and the windshield wipers were a mess!!! EXACTLYYYY where I needed to see clear vision as the wipers wiped, but didn't clean off windshield properly leaving skips forced me to drive extremely at a reduced speed!!! I was disappointed!!!!

Rating:

5.0

Everyone from customer service inside to guys outside helping they are all awesome. Wouldn't go anywhere else to rent. Thank you!!!!

Rating:

5.0

Great Customer Service

Rating:

2.0

At check in we noticed the time we would return the truck was wrong. It said 7am and we needed the truck until 5pm the same day. I told the person handling my pick up and she said call a couple of days before drop off and extend it. We tried to do that but could not get anyone to answer the phone at the location. Called the 1-800 number who said we had to contact the store. Ended up having to go up to the store where no one was at the desk. Finally someone came out. I'm not sure of her name but she was rude and mad we needed to extend the date although we tried to make the dates right when we picked the truck up. Overall we would not use U-haul again. This was our first experience but we spent a lot of time trying to extend our rental date when it could have been handled at pick up and encountered a lot of rude workers.

Rating:

5.0

I received excellent customer service. The manager was well versed on the company's procedures and policies. I was thoroughly impressed with how she was able to assist two customers at the same time in a expeditious fashion.

Rating:

5.0

Agents were very helpful

Rating:

5.0

Great service

Rating:

5.0

Thanks for the help.

Rating:

4.0

Excellent, professional service from the delivery driver Yvonne. She was very friendly and accommodating

Rating:

5.0

Have used this location numerous times and has always been an awesome experience

Rating:

1.0

My name is Gregory Lowe, my email and phone number was use to order an uhaul in Southaven Ms and that was not me. I called the rental place and she informed me that this was fixed and I am still receiving emails. I live in Texas and I didn't reserve this uhaul. Please give me a call at 901-949-3838.

Rating:

5.0

Everything was great!

Rating:

5.0

Showed up half hour before they opened.Employees acted like they were open.Helped me get my truck off the car trailer.Thanks again

Rating:

5.0

The ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.

Rating:

5.0

Good job the online service is not what you expect but the workers in the office did everything possible to fix request expectations.

Rating:

5.0

Contact and driver was the same individual. She is awesome to deal with. Regardless of curve balls I give her, she is professional and very easy to work with. Keeper!

Rating:

4.0

Great experience

Rating:

4.0

Can I please get my 200.00 credit returned from my previous uhaul trip?

Rating:

5.0

The staff was excellent ,but the truck drove terribly. I think the transmission in the truck was malfunctioning.

Rating:

3.0

The truck ran like crap shake u to death half of lights didn't work in truck cab or in the back

Rating:

5.0

The staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.

Rating:

4.0

They were helpful getting me a rental. This location took care of the rental helpfully. Uhaul as a company was giving me the runaround trying to get a vehicle to me at the requested day and time. You called me and changed my original location and size of rental. I received an email after this call and it was “guaranteed” to be there at 9:00. It wasn't, and the location had no idea when it would be in. Don't guarantee something you can't deliver and have me chasing around for a truck.

Rating:

5.0

The lady at the counter was well trained and handled my rental very quickly and without hassle. I am weel pleased with the service I received from this office.

Rating:

5.0

Great experience

Rating:

5.0

Nothing at the moment. I think that you did a great job.

Rating:

5.0

Keep the young lady that checked me in! She was a pleasure to work with & very customer oriented.

Rating:

3.0

The truck they gave me transmission is out

Rating:

4.0

God experience

Rating:

5.0

Customer service was outstanding. Both employees at the store were knowledable about what I needed and both took care of my needs. When I returned the trailer, I was told not to worry about trying to back the trailer into the stall as they unhitched the trailer and told me that everything was fine. A very seemless experience. Great job U-haul!!

Rating:

5.0

Could not have been better.

Rating:

5.0

Great facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.

Rating:

5.0

Smartest and most economic way to store away from home. Glad I made the call to Uhaul.

Rating:

4.0

We used UHaul for storage and for truck/equipment rental. While the truck was missing the equipment when we initially got it, they remedied that issue immediately! We needed storage while we closed on our house, and storage was a very smooth and easy process! Our items were secure, and climate controlled! I will be using the Southaven location again ☺️! Every employee that I encountered was so sweet! You could tell that they were like a little family!

Rating:

5.0

The staff were helpful and very polite! I would highly recommend this location! Thanks

Rating:

5.0

I Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the best

Rating:

5.0

Girls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.

Rating:

3.0

The new staff is always rude and indifferent.

Rating:

3.0

Bill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.

Rating:

5.0

the service was excellent

Rating:

5.0

Top notch service.

Rating:

1.0

It was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothing

Rating:

5.0

Thank you. I would tell people about the price and the friendlnes .

Rating:

1.0

It was strange how my payment card information got changed in the system and no one knew how it happened. I was called saying my card expired and it had not with numerous payments having been made with the same card. Someone changed the info.....

Rating:

4.0

Staff was excellent.

Rating:

5.0

Hate that we moved and no longer need this location. Would highly recommend. Everyone was very helpful and kind. Thank you.

Rating:

5.0

I went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!

Rating:

5.0

From call center customer service to signing in,receiving a storage returning the truck was smooth sailing.

Rating:

5.0

Staff super nice and the facility is let clean

Rating:

5.0

Facility was greatly appreciated because staff were very nice and great to deal with.

Rating:

5.0

Everything was a quick and easy process, I was in and out in great time.

Rating:

5.0

The entire staff went above and beyond to accommodate my needs. I greatly appreciate all their help.

Rating:

5.0

Great customer service. Very friendly and helpful. Great customer service!!

Rating:

4.0

Most individuals that are working professionals have only Saturday or Sunday to transact business! If you are a parent of an active youngster Saturday’s are booked! I had to move furniture from a restaurant and I only had so much time. But your opening hours on Sunday were somewhat inconvenient! 9 am hurt and pushed back the schedule in which I planned! So if moving the Sunday hours up a couple of hours are a real matter that can be changed, it would be great!

Rating:

5.0

The staff here is amazingly helpful and pleasant.. safe, secure and clean .. I’d recommend this place to anybody .. great job people !!

Rating:

5.0

The experience was great, the facilities were clean and the access to the storage was convenient.

Rating:

4.0

Great service

Rating:

5.0

The entire staff was friendly, helpful , and kind. The manager was training them on things while preforming multiple duties. Overall, awesome and a pleasure to business with a place that cared.

Rating:

5.0

Awesome storage facility & staff who helped us with a storage unit for 2+ months & with a rental truck for our move. All of the staff was professional & exceptional, especially Jared & Dana.

Rating:

5.0

Staff is very helpful and friendly.

Rating:

5.0

The staff here is always super nice and very helpful!!

Rating:

5.0

The manager Brittany Donaldson has been awesome and very nice. Great Job !

Rating:

5.0

Excellent carrying customer service

Rating:

5.0

No issues.

Rating:

4.0

They were very helpful. Very knowledgeable. Very courteous. Answered all my questions. Explained everything clearly and completely.

Rating:

5.0

The only problem I had was when I had to pick the truck up. I had to drive almost 20 miles to pick it up. There were U-Haul facilities closer to my home. I feel that pick ups should be closer.

Rating:

3.0

I am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.

Rating:

5.0

Great service

Rating:

5.0

Great experience, would use again!

Rating:

5.0

Nice and clean location

Rating:

5.0

My experience with U-Haul was great. The place was clean and the staff were friendly. I will recommend using U-haul to all my friends.

Rating:

5.0

The representative was very professional and helpful a great transaction.

Rating:

5.0

Great staff always courteous!!

Rating:

5.0

Thumbs up

Rating:

1.0

I relocated across the country. They wouldnt allow my items to be released. I had to have a letter notarized and sent through certified mail. Very inconvenient and I lost many items.

Rating:

5.0

I was able to pick up my truck on time as promised. That was important to me. Thanks!

Rating:

1.0

Staff very rude and not helpful at all. Lauren was especially unprofessional, and didn’t know her job at all. She was beyond rude and unhelpful!

Rating:

4.0

Very clean, secure, love the idea that I can drive in out of the weather, secure & clean bath room, respectful and curious and customer service

Rating:

4.0

I just think 7 was too early to close the storage area. And we shouldn't have to pay extra for 24 hour access. I'm already paying for a unit. First storage place I ever used that charged extra

Rating:

5.0

VERY PROFESSIONAL. AND KIND

Rating:

5.0

Great customer service

Rating:

4.0

.

Rating:

5.0

Customer service was excellent great timing and the had no problems with the vehicle I rented. Yes I definitely recommend using UHaul Southaven Ms

Rating:

4.0

The service this time was better than the last!

Rating:

5.0

Friendly and very outgoing

Rating:

5.0

Great

Rating:

5.0

Did not use facility and used UBoxes. Team is wonderful to work with and perfect examples of customer service

Rating:

5.0

The General Manager, Brittnie Donaldson is a tremendous asset to your company. She has worked tirelessly to insure my accommodations are met. As a long term customer of this branch, she is awesome !

Rating:

5.0

Thank you for the ease in my move, made a world of diferencet

Rating:

5.0

Over the past 8 years I’ve used this storage 3 times. The service was great and I couldn’t think of going to another storage unit besides this one.

Rating:

3.0

ok

Rating:

5.0

Brittany is amazing. She and her team work hard to make you feel like your a real person and not simply a number without a name. Friendly, kind and helpful.

Rating:

5.0

Brittany and her team are awesome !!!

Rating:

5.0

Great!

Rating:

5.0

I would definitely recommend using U-Haul , for a long distance move.

Rating:

5.0

Great service.

Rating:

4.0

the site counter clerks were basically passing the buck and wouldn't reserve a UBOX for me. They said ONLY ONE person could do it was she was always out. The 800 number did the reservation.

Rating:

5.0

This was a good experience. I would re-patronize!

Rating:

5.0

Very helpful staff.

Rating:

4.0

The hours was just accommodating to my work schedule to be able to access my unit when I need too. The staff was great and the facility was very nice.

Rating:

4.0

Was a good experience.

Rating:

5.0

I had my ubox delivered. Never got to see the location

Rating:

5.0

Received great service.

Rating:

5.0

U-haul has made a lot of improvements over the past several years. It was a great experience and they made my move easy. Thanks so much. I would use U-haul again and highly recommend them to anyone

Rating:

5.0

Great place to store my belongings. Thanks for great service.

Rating:

5.0

Definitely would recommend this facility.. great experience

Rating:

2.0

I actually moved out on April 30, 2018. I had to call three times to finally get y’all to quit asking me to pay for another months rent then you sent me a notice with a late fee. Pad lock on it 2X.

Rating:

5.0

Everyone at this location has ALWAYS been friendly and helpful. Whenever I need storage/moving supplies or service, I will use this rental center, and will recommend them gladly to anyone.

Rating:

5.0

I moved out on 4/14/18, however I received a bill after, and another bill with a late fee. I called the office and they took care of it. Thanks again to the staff at this location, THEY ARE AWESOME!!!