My tv got stole out of there their was nothing did about sad a** place .
Shanicka H. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Southaven
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Confusing lobby with no clear path to counter. Uhaul check in process is very slow and tedious even though I had registered online.
John C.My experience with you were excellent. I highly recommend...
Willie M.Our box was to be delivered on 5/1/21. It did not arrive until 5/5/21. In the mean time you canceled my movers and did not refund the money. Now you expect me to schedule and pay a second time. No one initiated contact to keep me informed. I had to do all the calling and no one could find my stuff. This is complete bullshit and I want to be reimbursed for all the crap you put me through!
Patricia W.The people are the front desk where rude and not helpful! I WOULD NEVER RENT FROM THAT LOCATION AGAIN! Also pretty sure they overcharged me!
Dylan J.Very Professional staff very clean truck
Jacquelyn H.The truck that's I received needed brakes. It didn't want to stop which was very unsafe.
AALIYAH H.Very well done
Oscar A.When I returned the vehicle . There was a crew waiting to clean the vehicle up. I was also informed that the vehicle should have been rented unclean.
WILLIE S.Yvonne Brewer, the U-Box delivery person, is very skilled in placing and picking up our U-Boxes (5 so far). She has been professional, friendly and helpful. She is also very knowledgable about U-Haul services and has given us excellent advice to make our move easier.
kevin L.The staff was excellent to work with in person. Trying to reach U-Haul by telephone is almost impossible! Be prepared to wait in excess of 1 hour on hold to have a phone call answered, and the Online Chat did not help at all - a BOT kept asking how they could help, but there was never a response. Phone and online services are very frustrating. Recording says you can make scheduling changes online, nice in theory, but website didn't work to reschedule a U-Box pickup. Great in-person, frustrating (not helpful) online, very difficult to reach by phone.
Vicki P.Great product and service
PHIL L.The staff at this location was absolutely great!!! Wanda took care of the reservation and when I arrived the next day, the manager Crystal took care of the pick up and return on Monday. These girls both deserve a five star rating. They were great!!
KIMBERLY G.The location was fine but the size truck I ordered is not what they had for me. They did not have the size truck I needed.
Robert R.Get the original reservation correct. I showed up at the location that I requested and they had no trailers. That's when I had to go to the above location.
Clifford F.Crystal the general manager and Mimi were great and took care of me well. Even with the system down and my rental delayed 1 day, both of them cared for me well and added 50 additional miles for a mixup on location that was U-Haul's fault. 2 bad things were: 1) The site In Southaven did not do a walk through with me or place an “X†on a scratch on the right side of the truck 2) The online survey to put the conditions of the U-Haul would not open when I clicked it so I could not note damages. That hurt me when I returned to Baton Rouge as they asked about issues that I inherited from picking up the U-Haul in the Southaven Location.
Kevin M.Waited 20 mins for someone to come to the drop lane and no one did. Went inside- lady said to leave the key in the car. I didn't feel good about it so left it in drop off. No mask and had to search for assistance
TIA S.Very professional team at this location. Helped me get through the checkout process very easily and they were very friendly.
Daniel W.This location needs signage for customers dropping off vehicles. There are no directions to indicate the northernmost entrance is for drop-off, and no directions to correct the customer's misdirection once inside the parking lot. Having employees yelling and pointing at the back of the building is inefficient and a little insulting.
Brandon A.T
JUSTIN D.Gargo truck is leaking during rain I got many of my things wet I didn't check yet to assess damages
HAMYD D.Yvonne is the best!! So accommodating and very competent!!
Treasa C.No
Harold F.Always love the service here
GLORIA M.Great service thanks
Corey M.Perfect nothing need to be done
Sirico H.Great Service-----great employees!!
CODY R.None
TONIA E.Great customer service!
HORACE B.The staff at the front desk there were three of them I believe was just massive chaos took him about 20 minutes to give me my truck and I had already checked in and then put my driver's license number and it sent pictures of it and all of the above when I got the truck it was me Dio clearly clean immediately the engine light was on and then after about 5 miles then the low tire light came on the air pressure in the tires were not none of them were matching and upon return really didn't know what to do with the keys no one was there to check me in the guy came in after me while I was waiting in line to return the truck and said I need the keys out here well someone should have been standing out here to get them
William S.Every one was very professional
Walter T.Very friendly and helpful staff! Made the process of pickup and drop off fast and easy.
Aaron B.N/A
MELVIN H.Staff was very nice and friendly. Staff will do they best to assist you in your needs.
yvette w. | First ImpressionsDue to the bad weather, extra measures should be put into place, the back of the truck was frozen, it took almost 2 whole hours to get the back to let up!!! This put a big delay on my destination and the windshield wipers were a mess!!! EXACTLYYYY where I needed to see clear vision as the wipers wiped, but didn't clean off windshield properly leaving skips forced me to drive extremely at a reduced speed!!! I was disappointed!!!!
Lula M.Everyone from customer service inside to guys outside helping they are all awesome. Wouldn't go anywhere else to rent. Thank you!!!!
Corey M.Great Customer Service
Valerie R.At check in we noticed the time we would return the truck was wrong. It said 7am and we needed the truck until 5pm the same day. I told the person handling my pick up and she said call a couple of days before drop off and extend it. We tried to do that but could not get anyone to answer the phone at the location. Called the 1-800 number who said we had to contact the store. Ended up having to go up to the store where no one was at the desk. Finally someone came out. I'm not sure of her name but she was rude and mad we needed to extend the date although we tried to make the dates right when we picked the truck up. Overall we would not use U-haul again. This was our first experience but we spent a lot of time trying to extend our rental date when it could have been handled at pick up and encountered a lot of rude workers.
Dustin H.I received excellent customer service. The manager was well versed on the company's procedures and policies. I was thoroughly impressed with how she was able to assist two customers at the same time in a expeditious fashion.
Sharon W.Agents were very helpful
VICKY M.Great service
Keairra C.Thanks for the help.
John L.Excellent, professional service from the delivery driver Yvonne. She was very friendly and accommodating
Edwyna W.Have used this location numerous times and has always been an awesome experience
Donna W.My name is Gregory Lowe, my email and phone number was use to order an uhaul in Southaven Ms and that was not me. I called the rental place and she informed me that this was fixed and I am still receiving emails. I live in Texas and I didn't reserve this uhaul. Please give me a call at 901-949-3838.
Daniel S.Everything was great!
Yolanda M.Showed up half hour before they opened.Employees acted like they were open.Helped me get my truck off the car trailer.Thanks again
Kory R.The ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.
Paige D. | First ImpressionsGood job the online service is not what you expect but the workers in the office did everything possible to fix request expectations.
ANGELA D.Contact and driver was the same individual. She is awesome to deal with. Regardless of curve balls I give her, she is professional and very easy to work with. Keeper!
james D.The staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.
Kristen H. | First ImpressionsGreat facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.
Shekieta W. | Overall ExperienceWe used UHaul for storage and for truck/equipment rental. While the truck was missing the equipment when we initially got it, they remedied that issue immediately! We needed storage while we closed on our house, and storage was a very smooth and easy process! Our items were secure, and climate controlled! I will be using the Southaven location again ☺️! Every employee that I encountered was so sweet! You could tell that they were like a little family!
Jodie B. | Overall ExperienceThe staff were helpful and very polite! I would highly recommend this location! Thanks
Dwayne H. | First ImpressionsI Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the best
charmelle e. | Overall ExperienceGirls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.
Lori B. | First ImpressionsThe new staff is always rude and indifferent.
Elanda R. | Overall ExperienceBill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.
Joel R. | Overall Experiencethe service was excellent
WL H. | Overall ExperienceTop notch service.
Sasha P. | First ImpressionsIt was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothing
jose a. | First ImpressionsThank you. I would tell people about the price and the friendlnes .
Katherine C. | Overall ExperienceIt was strange how my payment card information got changed in the system and no one knew how it happened. I was called saying my card expired and it had not with numerous payments having been made with the same card. Someone changed the info.....
VELON M. | Overall ExperienceStaff was excellent.
Tamara G. | Overall ExperienceHate that we moved and no longer need this location. Would highly recommend. Everyone was very helpful and kind. Thank you.
DANIEL S. | Overall ExperienceI went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!
Kimberly s. | First ImpressionsFrom call center customer service to signing in,receiving a storage returning the truck was smooth sailing.
charamane o. | First ImpressionsStaff super nice and the facility is let clean
Velvet R. | Online Move InFacility was greatly appreciated because staff were very nice and great to deal with.
Janet K. | Overall ExperienceEverything was a quick and easy process, I was in and out in great time.
Janet K. | First ImpressionsThe entire staff went above and beyond to accommodate my needs. I greatly appreciate all their help.
Scotti M. | First ImpressionsGreat customer service. Very friendly and helpful. Great customer service!!
Jacquelyn M. | First ImpressionsMost individuals that are working professionals have only Saturday or Sunday to transact business! If you are a parent of an active youngster Saturday’s are booked! I had to move furniture from a restaurant and I only had so much time. But your opening hours on Sunday were somewhat inconvenient! 9 am hurt and pushed back the schedule in which I planned! So if moving the Sunday hours up a couple of hours are a real matter that can be changed, it would be great!
Darrick F. | First ImpressionsThe staff here is amazingly helpful and pleasant.. safe, secure and clean .. I’d recommend this place to anybody .. great job people !!
stephanie t. | Overall ExperienceThe experience was great, the facilities were clean and the access to the storage was convenient.
Carlos D. | Overall ExperienceGreat service
Darryl B. | Overall ExperienceThe entire staff was friendly, helpful , and kind. The manager was training them on things while preforming multiple duties. Overall, awesome and a pleasure to business with a place that cared.
Robert G. | Overall ExperienceAwesome storage facility & staff who helped us with a storage unit for 2+ months & with a rental truck for our move. All of the staff was professional & exceptional, especially Jared & Dana.
Sandra R. | Overall ExperienceStaff is very helpful and friendly.
beverly w. | First ImpressionsThe staff here is always super nice and very helpful!!
Kim G. | Overall ExperienceThe manager Brittany Donaldson has been awesome and very nice. Great Job !
Robert G. | Overall ExperienceExcellent carrying customer service
Denise R. | First ImpressionsNo issues.
Antonette M. | Overall ExperienceThey were very helpful. Very knowledgeable. Very courteous. Answered all my questions. Explained everything clearly and completely.
Carol L. | First ImpressionsThe only problem I had was when I had to pick the truck up. I had to drive almost 20 miles to pick it up. There were U-Haul facilities closer to my home. I feel that pick ups should be closer.
Carlos D. | First ImpressionsI am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.
Robert S. | First ImpressionsGreat service
Michael L. | First ImpressionsGreat experience, would use again!
James L. | Overall ExperienceNice and clean location
jimmy k. | Overall ExperienceMy experience with U-Haul was great. The place was clean and the staff were friendly. I will recommend using U-haul to all my friends.
Carlos D. | Overall ExperienceThe representative was very professional and helpful a great transaction.
David G. K. | First ImpressionsGreat staff always courteous!!
lawanda E. | Overall ExperienceThumbs up
DENISE R. | Overall ExperienceI relocated across the country. They wouldnt allow my items to be released. I had to have a letter notarized and sent through certified mail. Very inconvenient and I lost many items.
Milauna R. | Overall ExperienceI was able to pick up my truck on time as promised. That was important to me. Thanks!
Carlos D. | First ImpressionsStaff very rude and not helpful at all. Lauren was especially unprofessional, and didn’t know her job at all. She was beyond rude and unhelpful!
Dominica H. | Overall ExperienceVery clean, secure, love the idea that I can drive in out of the weather, secure & clean bath room, respectful and curious and customer service
Verdell H. | First ImpressionsI just think 7 was too early to close the storage area. And we shouldn't have to pay extra for 24 hour access. I'm already paying for a unit. First storage place I ever used that charged extra
SHARITA B. | Overall ExperienceVERY PROFESSIONAL. AND KIND
Marvin D. | First ImpressionsGreat customer service
Shequena J. | First Impressions.
Christina K. | Overall ExperienceCustomer service was excellent great timing and the had no problems with the vehicle I rented. Yes I definitely recommend using UHaul Southaven Ms
Mary D. | First ImpressionsThe service this time was better than the last!
Kenya A. | Overall ExperienceFriendly and very outgoing
Carson L. | First ImpressionsGreat
MICHELLE E. | Overall ExperienceDid not use facility and used UBoxes. Team is wonderful to work with and perfect examples of customer service
MAREE N. | Overall ExperienceThe General Manager, Brittnie Donaldson is a tremendous asset to your company. She has worked tirelessly to insure my accommodations are met. As a long term customer of this branch, she is awesome !
Robert G. | First ImpressionsThank you for the ease in my move, made a world of diferencet
nester v. | Overall ExperienceOver the past 8 years I’ve used this storage 3 times. The service was great and I couldn’t think of going to another storage unit besides this one.
Erika B. | Overall Experienceok
Erika B. | First ImpressionsBrittany is amazing. She and her team work hard to make you feel like your a real person and not simply a number without a name. Friendly, kind and helpful.
Robert G. | Overall ExperienceBrittany and her team are awesome !!!
Robert G. | First ImpressionsGreat!
Brittany M. | Overall ExperienceI would definitely recommend using U-Haul , for a long distance move.
noah m. | Overall ExperienceGreat service.
REBECCA P. | Overall Experiencethe site counter clerks were basically passing the buck and wouldn't reserve a UBOX for me. They said ONLY ONE person could do it was she was always out. The 800 number did the reservation.
robert d. | Overall ExperienceThis was a good experience. I would re-patronize!
Bridgitte M. | Overall ExperienceVery helpful staff.
steve i. | Overall ExperienceThe hours was just accommodating to my work schedule to be able to access my unit when I need too. The staff was great and the facility was very nice.
Felicia T. | Overall ExperienceWas a good experience.
Otis W. | Overall ExperienceI had my ubox delivered. Never got to see the location
Jacqueline S. | Overall ExperienceReceived great service.
Greg S. | Overall ExperienceU-haul has made a lot of improvements over the past several years. It was a great experience and they made my move easy. Thanks so much. I would use U-haul again and highly recommend them to anyone
dean n. | Overall ExperienceGreat place to store my belongings. Thanks for great service.
ANDREA B. | Overall ExperienceDefinitely would recommend this facility.. great experience
janet r. | Overall ExperienceI actually moved out on April 30, 2018. I had to call three times to finally get y’all to quit asking me to pay for another months rent then you sent me a notice with a late fee. Pad lock on it 2X.
Karen C. | Overall ExperienceEveryone at this location has ALWAYS been friendly and helpful. Whenever I need storage/moving supplies or service, I will use this rental center, and will recommend them gladly to anyone.
John F. | Overall ExperienceI moved out on 4/14/18, however I received a bill after, and another bill with a late fee. I called the office and they took care of it. Thanks again to the staff at this location, THEY ARE AWESOME!!!
LaTyia B. | Overall ExperienceAbsolutely wonderful facility. The manager was always kind and professional. I moved out at 9:00AM the day my account was debited for the month. I should receive some form of credit.
KAREN L. | Overall Experience