Storage manager was very friendly and helpfulsamantha c. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Southaven
Southaven, MS 38671
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were all playing with q newborn behind the counter very unprofessional.STEVEN T.
Customer did not leave a comment.RONALD W.
Customer did not leave a comment.Marius W. | Overall Experience
Horrible place. They had a water leak. And accessed my unit and threw away all of my belongings. Without permission.Victoria P. | Overall Experience
Fire and Flood of 8/8/2021. Moved me out of 1286 to 1116. File claim with RepWest and Rick call and denied claim. Rick was to send letter denying claim and I never received. He is the one who changed my unit and did not change info in computer or turn info in to the office.Herbert B. | First Impressions
Purple hair lady at front desk could have been more friendly. I'm a service manager and notice the little things, maybe she was having a bad day. She was kind of short during the check in process. Everything else was great.DAVID C.
They were very courteous and informative. It was super easy to get a truck and return it.MARLA K.
Customer did not leave a comment.Patrick J.
Customer did not leave a comment.Bobby C.
Contact me and I'd be happy to tell you.SHANE T.
The Senior staff at this location are great! However the weekend staff were rude, had a pass the buck attitude to questions, and could not provide any answers. The truck had the wrong ramp with it, the AC did not work, and it's overall mechanical condition was very poor. In fact, one of the Supervisors stated "I don't need this kind of crap" after I turned and started to depart the building. I have rented U-Haul trucks for over 50 years and this was the absolute worst experience I have ever had from this company.Steven T.
Wayne was great!BRYTNEY M.
Customer did not leave a comment.BRIAN R.
Very nice, clean and safe facility.Kecia C. | Overall Experience
Facility was awesome when we first arrived but now it seems to not be as nice and clean as it was at first. Rating based on 1/2019 not present.Joyce M. | First Impressions
Customer did not leave a comment.Ralph Y. | First Impressions
Both the delivery person and pick up person were very pleasant and professional. It was a pleasure doing business with U-haul! Thank you for helping to make our move a "smooth" one!Job D.
Drop opff was quick and easy. No issues.Frank E.
Customer did not leave a comment.ANNA M.
Customer did not leave a comment.Bobby C.
Customer did not leave a comment.Kendall T.
Customer did not leave a comment.Ayranne f. | First Impressions
I was not aware of the after hours process, I didn't have any instructions on where to leave the key, to take pictures before I locked the vehicle. I was clueless with this process!Chundra T.
It was required that I keep the truck longer than expected. I received several calls from uhaul and the caller was very rude and even hung up on me when I informed them I needed to keep the truck.Richard M.
I never received a call about my reservation like U-Haul said I would, so I had to call in to customer service and sit on the phone for 30 minutes just to be transferred to someone who told me they had changed my pick up location to 15 miles in the wrong direction, and that they were giving me a different sized trailer than I ordered. The woman on the phone made it clear that this was my only option, and we had already made moving plans around this reservation, so I reluctantly said OK. She promised me the location would have a trailer and a furniture dolly (that I paid for up front). I got to the Southaven location the next day for pick up and the man working there said: "we don't have a furniture dolly for you." I explained that we really needed the furniture dolly and were depending on it, that I had already paid for it, and that someone from U-Haul corporate had promised me the equipment was going to be ready for me. He was extremely rude and said: "she can't guarantee you anything she can't see our inventory list." Regarding the payment, he said "no you didn't already pay for it, you pay when you check in." I explained to him that U-Haul.com gave me the option to pay up front to save time at the pick up, and I chose that option. He responded: "they will have to refund you then." So, in short, U-Haul changed my pick up location, changed my trailer size, and did not provide me with a furniture dolly that I already paid for. On top of that, the customer service was AWFUL. Some of the worst customer service I have ever seen in my 29 years on this planet. The attitude was "you're just lucky we're giving you this." I will never use U-Haul again. Ever. You all don't deserve to be in business treating people like garbage and not even delivering the services you advertise. I will be submitting a complaint on the Better Business Bureau about this.Luke K.
Customer did not leave a comment.MADALYN S.
Very helpful!Glen H.
Customer did not leave a comment.GREGORY B.
Couldn't get anyone to answer the phone, so I drove up there and received excellent customer service.MICKEY M.
I had several TV's and several other things stolen during this time the u haul had a fire insurance adjuster was there to acess water damage adjuster never call i had to call him in the meantime i have tried to file a claim on my TV'S. Haven't recieve compensation as of Aug 24th nothing Lost my my bedroom furniture oniy mattress was not damage box spring was damage. I am very disappointed about this. Thank you. Mae Edwardsmae e. | Overall Experience
I requested a dolly when I made my reservation. The lady said I couldn't get it, because people don't bring them back. It's very hard to move certain thing's without it.SHONNA D.
My furniture was damagedPorsha T. | Overall Experience
Customer did not leave a comment.JEFF M. | Overall Experience
Customer did not leave a comment.ELBERT S.
Customer did not leave a comment.KYLE P.
Manager went above and beyond to accommodate us.James O. | First Impressions
Customer did not leave a comment.Darrell M.
Customer did not leave a comment.Cody K. | Overall Experience
Customer did not leave a comment.SCOTT P.
Customer did not leave a comment.Tomeika L.
My drop off location was also changed from what was originally scheduled. I contacted the helpdesk Sunday morning before returning the truck to ensure I was taking it to the right location and I was given the address listed above. When I reached my new drop off location, the building was being evacuated because of a fire at the location. The clerks who worked at the location were very helpful with collecting the truck and sharing details about their emergency check-in procedures, but it was a stressful process for everyone involved. Approximately an hour after the drop off, I received a call from a completely different location asking that I drop off the truck at their site. I explained that the truck had already been returned and the caller instructed me to call the helpdesk to ensure that my truck had been turned in. I again call the helpdesk, spoke to the same representative I'd spoken to earlier that morning, and she said she was unable to confirm if my truck had been turned in. She further explained that she believed it would be and advised that I check my email inbox for a final receipt. From pick up to drop off, I spoke to the U Haul helpdesk over 5 times and experienced poor customer service and little to no help.Jessica W.
Customer did not leave a comment.Byron W.
Customer did not leave a comment.Christopher P. | Overall Experience
I had a slight issue due to my own fault with app... The young lady inside was able to assist me with rental by thinking outside the boxJonathan L.
There was a fire???? And the sprinklers went off and flooded the bottom floor. We weren’t able to go in for 2 days. When we were able to go in there were still puddles of water on the floor which was dangerous. The air was not working. It was suffocating. By the end of the day they had set up dehumidifiers and fans. They did have help to empty your units and help you but if you valued your belongings you did it yourself. This was horrible. It seems to me uhaul fills like if you have things in storage it is not valuable to you. I have always used uhaul and I will never again.. it is not due to the employees at this facility but because of corporate and their risk management team. We had a big loss including our deductible and our time that it took to pull everything g out and unpack and repack boxes.vickie b. | Overall Experience
Fire in unit destroyed my stuffJames H. | Overall Experience
Customer did not leave a comment.LISTER T.
Customer did not leave a comment.Travis D.
Customer did not leave a comment.KMYA C.
change the way that one way trips are offered. i wasnt very happy with the outcome of my oneway tripMACK M.
Communication on trying to pick up containers was atrocious. Literally spent 6 days in contact. Went to the physical location where no one could help me. Called the corporate offices who gave me a contact that was helpful and from there is was fine, but trying to get my stuff that was being held was horrible. Need some major process clean up.Michael B.
Customer did not leave a comment.Jarrod S.
May only problem was I couldn't use the utility trailer I rented, my mower that I purchased was 60â€ the trailer was 6x12,but entering it was smaller. 229 miles and back no lawnmower. Will have to go back and pick it up.Marvin T.
Good transactionKEN T.
No issues!MELBA P.
Customer did not leave a comment.CRAIG J.
Nothing to do with this branch but the price on the reservation was different than what I was originally told.Kali T.
Customer did not leave a comment.Horace B.
Equipment pick up at this location went very well, the staff was professional and very helpfulKenneth C.
Customer did not leave a comment.Nicole M.
Customer did not leave a comment.PETER G.
Customer did not leave a comment.Leigh E.
Customer did not leave a comment.Reginald M.
Everything went wellSTARSKY P.
So, I rented the $19.95 per day van. I picked up the vehicle at 7:30 PM Friday, returned by 2:00 PM Saturday, the next day. I got charged for 2 rental periods. As far as I know a day is 24 hours, but maybe its that new math. In my opinion, the per mile charge was excessive at $.69 a mile. In total, this amounted to about the same as the double period rental rate. While the van was not filthy dirty, I returned it cleaner than it was when I picked it up. So, in the end, my $50.00 rental ended up costing me just over a $100.00. I don't normally rent from this location, but it was the only location in the area that had vehicles to rent. The next time I need to rent a vehicle for a move, I'll think long, very long and hard about doing so if this is the only location that has vehicles available.James A.
Good Customer Service experienceJacquelyn H.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Michael N.
I always trust U-haul storage I will never use anybody but you guys.LaTosha R. | Overall Experience
Great customer service, outstandingReginald S.
The U-box service is very convenient and easy to reserve. However, it was incredibly frustrating/time-consuming to confirm drop-off and delivery of the U-box with local dispatch both in Memphis and South Bend. All orders should include direct phone/contact information for local dispatch and/or the assigned driver and not just a general UHaul phone number where wait times can exceed 30 minutes. I shipped thousands of $$ worth of personal items over 500 miles and had no idea when it would be delivered to my destination because I had little to no contact with local dispatch. UHaul customer service could only tell me that the driver would be in contact. A better system for drop-off, pick-up and delivery that focuses on the customer/client is needed ASAP. Thank you!Amelia T.
When we returned the rental after hours we tried 3 times to enter information on the app for return. I was charged the 20 dollar fee for that. Also it was hard to find the key drop slot. Information before leaving was very vague.Shane A.
Customer did not leave a comment.TERRY K.
So there was nothing wrong with this location. The issue is with the location I originally booked the reservation for on Austin Peay in Memphis, TN. They eventually sent me to the south haven location to get the truck that I had confirmed with them the night before that they had what I needed. The Memphis location was awful and I would greatly appreciate a call to discuss exactly what happenedMichael E.
Customer did not leave a comment.SABRINA H.
Customer did not leave a comment.ROBERT H.
I payed for a dozen furniture pads and never received them. When I spoke to uhaul I was told I'd have to talk to the store associates which I am unable to contact over the phone to get a refund. Considering the drive is out of my way and I work, I did not contact them and lost my $20BONNIE E.
Customer did not leave a comment.MITZI H.
Customer did not leave a comment.BONITA D.
Had issues when I received the vehicle. Paperwork stated 7/8 of a tank and it was below 3/4 tank. The pictures on all sides of the truck were not accurate. I was in the process of going around taking pictures to upload them and was told â€œyou don't need to do that since it's an in town rental and ur not going out of townâ€. I did it anyway to protect myself because there was extensive damage to the truck before leaving the lot. Seems there is some transparency issues with this locationThomas M.
Customer did not leave a comment.ellsworth W.
Customer did not leave a comment.JESSIE T.
Customer did not leave a comment.REVONDA P.
We moved from a 4 bedroom house to a 3 bedroom house. It took us 2 trips with the 26 foot truck full. I guess we have too much stuff!LYNN C.
Customer did not leave a comment.Stacey L.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.ANDREA D.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.LAKENYA J.
Give Yvonne a raise. She was amazing!greg A.
Customer service of the women in the building was lacking when I received the vehicle. They acted as if my business was an inconvenience to them. When I checked the vehicle in a few hours later, the men working were very friendly.DALE B.
It was my first storage rental.. if I have to ever rent again.. it will definitely be with uhaul.. Cleaniness and security won me over!!pattie king M. | Overall Experience
Customer did not leave a comment.Keenika S.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.DEQUAN L.
Make sure that the check-in process is complete with each customer and allow each customer to receive a receipts with each transaction. I was told I did not have to complete my return at the counter. The technician said my vehicle was checked in by him. After returning home I reached out to the corporate office I later discovered that my vehicle was not checked in. Luckily the Uhaul location was not closed yet and I was able to go back to the store to rectify the matter. So what I learned from this situation is to obtain a receipt.KARLISHA N.
The staff was a bit unorganized. They were helpful in unloading my car-basically making sure the straps and chains were disconnected and guiding my husband off the trailer.LILLIANMARGARET H.
Have a larger return after hour spots for trailers and one for trucksmike S.
Customer did not leave a comment.Susan S.
Yvonne was wonderful and listened to my concerns. Good employees are hard to find but Yvonne definitely went above and beyond..CLAUDIA W.
A large male employee not very friendly. He was checking in a truck and my husband asked him a question twice about where to park and he never answered. He clearly heard him. A smaller thin male employee came right over to the vehicle and showed us where to park. He was helpful.JACK N.
Customer did not leave a comment.DEBORAH L.
Customer did not leave a comment.Amber S.
The ladies in the office were great and seemed to enjoy what they were doing.Bruce B. | First Impressions
the staff was very friendly and made everything move fast... they knew what they were doing and worked as a team to make checkin go smoothly. Great Job Southaven team..Brenda H. | First Impressions
Driver was excellent! Fantastic experienceBeth R.
Everyone was so nice and very helpful. The staff would call you by name and very personable.DEBORAH L. | First Impressions
The location itself was fine but the customer service I received was not up to par. I was told when booking over the phone that I would be receiving a 15' truck and that it came equipped with straps. They said that I would receive a call the day before to set up a time and discuss if I wanted any additional equipment like dolleys. Instead they told me that I only had the option of a 20' truck despite agreeing on a 15' truck a month in advance. Upon pick up they told me that the truck didn't come with straps which was now a bigger issue due to the larger truck than I agreed upon. When asking about this I was met with a response of frustration and passive aggression. Overall I wouldn't recommend this location due to this interaction and wishing no one to have to deal with that attitude during a stressful move.Braden K.
The staff was very helpful. The manager Krystal especially.JOSHUA S.
Customer did not leave a comment.ROGER F.
Last uhaul had missing driver side visor. Could not adjust mirrors on passenger side.Mohamed F.
Customer did not leave a comment.Vana P.
Customer did not leave a comment.Bryan B.
Very please with the hospitalityEDRIS M.
Great customer service, great location, lots of equipment available.Roosevelt R.
Customer did not leave a comment.Lorine B.
The staff at this location went out and beyond to rectify the -scheduling issue- of my U-box. To my surprise, the 'Ubox warehouse facility' was WELL KEPT, CLEAN & ORGANIZED; I will recommend this storage to others.Atonya G.
Customer did not leave a comment.Shameka V.
Unit had been vandalized and had boxes ripped open / stuff stolen. Will not rent from a uhaul storage facility going forward.Blake a. | Overall Experience
Everything was great!!! Akaia was wonderful!!!Emil S. | First Impressions
The staff is wonderful! Great personalities. They are so outstanding I brought them lunch today.Charollete H. | Overall Experience
Customer did not leave a comment.Cynthina A. | First Impressions
Customer did not leave a comment.Cynthia A. | First Impressions
Customer did not leave a comment.Maya M. | Overall Experience
Customer did not leave a comment.SHANERRICA H. | Overall Experience
Very clean, great security and knowledgeable employees. Wonderful experiencemary j. | Overall Experience
I always feel comfortable doing business with UhaulLaTosha R. | First Impressions
Customer did not leave a comment.Tawala C. | First Impressions
The employee who helped me was not helpful one bit, just handed me my stuff and did not explain anything.Yousef A. | First Impressions
Customer did not leave a comment.Sheila M. | First Impressions
Customer did not leave a comment.Dijuan M. | First Impressions
Customer did not leave a comment.Suresa T. | Overall Experience
Customer did not leave a comment.Latonya B. | Overall Experience
Customer did not leave a comment.Angela H. | First Impressions
Customer did not leave a comment.pattie king M. | First Impressions
Customer did not leave a comment.Maya P. | Overall Experience
My tv got stole out of there their was nothing did about sad a** place .Shanicka H. | Overall Experience
Customer did not leave a comment.Todd S. | Overall Experience
Customer did not leave a comment.Andrea H. | Overall Experience
Customer did not leave a comment.darrius s. | Overall Experience
Customer did not leave a comment.Cameron S. | Overall Experience
Customer did not leave a comment.Kenneth B. | Overall Experience
Customer did not leave a comment.darrius s. | First Impressions
Staff was very nice and friendly. Staff will do they best to assist you in your needs.yvette w. | First Impressions
Customer did not leave a comment.Raven A. | Overall Experience
Customer did not leave a comment.MARILYN K. | Overall Experience
Customer did not leave a comment.STACY B. | Overall Experience
Customer did not leave a comment.Donald J. | Overall Experience
The ladies at the front desk was very very helpful and made in store experience better than online due to online did not give what was expected.Paige D. | First Impressions
The staff was very helpful, attentive, and patience with us. The facility and unit was clean. I made the right choice for our storage needs.Kristen H. | First Impressions
Customer did not leave a comment.winnie c. | First Impressions
Customer did not leave a comment.Tangela B. | First Impressions
Customer did not leave a comment.Tamekia M. | Overall Experience
Great facility, great overall experience. Very clean and well maintained. Only issue is my access card kept glitching.Shekieta W. | Overall Experience
Customer did not leave a comment.Carolyn B. | First Impressions
We used UHaul for storage and for truck/equipment rental. While the truck was missing the equipment when we initially got it, they remedied that issue immediately! We needed storage while we closed on our house, and storage was a very smooth and easy process! Our items were secure, and climate controlled! I will be using the Southaven location again ☺️! Every employee that I encountered was so sweet! You could tell that they were like a little family!Jodie B. | Overall Experience
The staff were helpful and very polite! I would highly recommend this location! ThanksDwayne H. | First Impressions
I Thank y'all for using one of the storage unit I would recommend y'all best business an friendly service an y'all are the bestcharmelle e. | Overall Experience
Girls in the office were exceptional. Above and beyond with kindness, knowledge and very helpful. Ms Akia made my experience very enjoyable and worry free.Lori B. | First Impressions
The new staff is always rude and indifferent.Elanda R. | Overall Experience
Customer did not leave a comment.Maricceo P. | Overall Experience
Customer did not leave a comment.Wanda G. | Overall Experience
Bill pay through my bank was setup for the 1st of each month and my bill was due on the 27th but my bill was always late due to slow processing.Joel R. | Overall Experience
the service was excellentWL H. | Overall Experience
Top notch service.Sasha P. | First Impressions
Customer did not leave a comment.Tracie B. | Overall Experience
It was not a good experience I regret now getting a storage there they told me my storage was in the second floor I was a little scare about that since I was moving big furniture and when I got there the elevator didn't work I heard other people complaining about it some guy say it's been like that for a few weeks now I couldn't move everything I need to move because it was only me and my wife moving stuff we had to go somewhere else to put the rest of the stuff I don't think I will use this location ever again I know my opinion don't count or matter but anyways thank you for nothingjose a. | First Impressions
Customer did not leave a comment.Jacarra D. | First Impressions
Customer did not leave a comment.Yafan H. | Overall Experience
Thank you. I would tell people about the price and the friendlnes .Katherine C. | Overall Experience
It was strange how my payment card information got changed in the system and no one knew how it happened. I was called saying my card expired and it had not with numerous payments having been made with the same card. Someone changed the info.....VELON M. | Overall Experience
Staff was excellent.Tamara G. | Overall Experience
Customer did not leave a comment.Megan M. | Overall Experience
Customer did not leave a comment.Sean S. | First Impressions
I went in to confirm a booking I had made online. Crystal the GM advised me that my booking was not in the system. They also did not have the size space i reserved available. Crystal went above and beyond to accommodate me. I really appreciated her patience and excellent customer service. Would definitely recommend!Kimberly s. | First Impressions
Customer did not leave a comment.MARILYN K. | First Impressions
Staff super nice and the facility is let cleanVelvet R. | Online Move In
Customer did not leave a comment.Joanna R. | First Impressions
Great customer service. Very friendly and helpful. Great customer service!!Jacquelyn M. | First Impressions
Staff is very helpful and friendly.beverly w. | First Impressions
I am very disappointed that I was told I would NOT have 24 hr access until after my first 30 days. I have read and reread everything and can not see that stipulation referenced anywhere.Robert S. | First Impressions
Great serviceMichael L. | First Impressions
The representative was very professional and helpful a great transaction.David G. K. | First Impressions
VERY PROFESSIONAL. AND KINDMarvin D. | First Impressions
Great customer serviceShequena J. | First Impressions
Friendly and very outgoingCarson L. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!