Customer Reviews for U-Haul Moving & Storage of Southeast

4,782 reviews

4001 SE 14th St   Des Moines, IA 50320
(@ Watrous)

(515) 287-5225

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(515) 287-5225

4001 SE 14th St
Des Moines, IA 50320
(@ Watrous)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Could it find anyone to assist me

Beverly G. 
Rating:
4.0

Great customer service. Wheel alignment off on truck. Make sure maintenance is frequently up to date on vehicles.

chata D. 
Rating:
4.0

The lady at the store was very busy, but still gave us the attention we needed without acting as overwhelmed as I know she was. We also were there right before closing time.

Shelby R. 
Rating:
2.0

Took close to an hr to get the truck and trailer...people were late for work....cab smelled like cigarettes and still had trash in it.. back of the truck hadn't been swept out....worst uhaul experience I've ever had

Melonie V. 
Rating:
5.0

Na

Amber M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

antonio b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

chris H. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
2.0

We selected online pick up for 8am because it didn't open until 9am. At 7:55 when we opened the app to do the check in and pick up the truck it told us that hand pick up was only available and go come at 9am. When we returned at 9am and asked why were we even given the option to pick up at 8am by using the app when we couldn't pick up at 8am and the gal working said "I don't know, I didn't close last night" and didn't even apologize for delaying our move for an hour. It's hard enough to get people to help you move but then when it gets delayed for an hour that cost us money to have the workers do nothing for an hour.

Erik C. 
Rating:
5.0

Customer did not leave a comment.

ROXANE K. 
Rating:
4.0

Customer did not leave a comment.

CHARLES R.  |  Overall Experience 
Rating:
3.0

Drop off's it takes forever for someone to come even after going inside asking for help . Some staff is very rude and just sit around talking instead of helping.

Danielle C. 
Rating:
1.0

Do regular maintenance on the 20' truck I rented. We didn't have the truck loaded down...only half packed. The axle sounded horrible. There was a humming, whistling noise the entire way. It was lightly snowing and melting so when semis or trucks passed me, they splattered the windshield constantly. And guess what....the wiper blade on the drivers side was crap and I couldn't see a thing!! I constantly had to pull over and clean the windshield. This was the worse rental I have ever received

Tammy R. 
Rating:
5.0

Thank you Candy and Kathy!

Kelly J. 
Rating:
5.0

Customer did not leave a comment.

marquetta E. 
Rating:
5.0

The computer was down and kept resetting. I understand it wasn't Kathy's fault so she moved my order to another terminal and got me out the door. She hooked up the trailer for us and got us on the road right quick. I love it when someone can multi task. Answer the phones but still process my order. Kathy Brown is the best in Des Moines.

James N. 
Rating:
1.0

Play The connection by trailer to my car didn't attach it all the way and it fell off and smacked the back of my car damaging my vehicle

matthew G. 
Rating:
4.0

Customer did not leave a comment.

janelle w.  |  First Impressions 
Rating:
5.0

Nothing

Michaele M. 
Rating:
5.0

Great service!!!

arthur R. 
Rating:
5.0

Nothing, The employees were amazing great customer service from all of them!!

Molly G. 
Rating:
5.0

Can't think of a thing.

Lou H. 
Rating:
1.0

Showed up to pick up dolly was informed everything worked. Got down road and passenger side light didn't work and went to load and unload my vehicle, the Rachel didn't want to tighten nor release.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

It's great

Larry B. 
Rating:
4.0

I know we were late returning the truck - but I had it back by 8:00 tonight. I'm hoping the second day that was charged to me might be reimbursed.

chris E. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Great staff. I don't recall experiencing any better staff than the people at this location. Very impressed

Charles R. 
Rating:
5.0

I'm very satisfied with the whole experience.

Connie S. 
Rating:
4.0

My rental was a very good experience, although it would have been nice if the truck had been fueled in advance.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Awsome representatives

Michael S. 
Rating:
5.0

Great ladies. Great services. All good.

Lolita K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAM W. 
Rating:
2.0

All the equipment is crammed into lot. Very hard to maneuver a vehicle in the lot. I would also like to see more employees working. Was pretty busy with only two people working.

William J. 
Rating:
5.0

i do not know her name, but the kind lady at the front desk was very helpful; this was my first time renting a uhaul & i have to say i definitely would return & recommend to say the least

daequaine D. 
Rating:
5.0

Customer did not leave a comment.

JIM D. 
Rating:
5.0

Customer did not leave a comment.

Lorrie T. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
5.0

I was very pleased with the service. The lady(dont know her name) at the counter was very polite and helpful. She did everything she could to make sure I had a truck for the day I needed it even though the selection was limited due to so many people renting trucks. I will recommend this place to anyone I know who is moving.

jason B. 
Rating:
5.0

Person did very well handling everything for being the o my employee there.

Marsha G. 
Rating:
5.0

More customer service reps so one person isn't doing everything checking out customers and hooking up equipment… Kathy was Awesome

ROSHANDRA K. 
Rating:
5.0

Customer did not leave a comment.

ARLETA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARLETA F. 
Rating:
5.0

Customer did not leave a comment.

Eddie T. 
Rating:
5.0

Customer did not leave a comment.

AARON K. 
Rating:
4.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Everything was perfect, the staff was amazing!

Jennifer V. 
Rating:
5.0

Don't think anything as truck performed well and no problem.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Bernie L. 
Rating:
1.0

Customer did not leave a comment.

Kevin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall F. 
Rating:
4.0

No elevator, I've had some really heavy objects to move, could have by myself, but no elevator !

antonio b.  |  Overall Experience 
Rating:
4.0

Southeast 14th street best facility in the city !

antonio b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve B. 
Rating:
3.0

Customer did not leave a comment.

linda r.  |  Overall Experience 
Rating:
3.0

Make sure staff is properly inspecting equipment before distributing

TaMika S. 
Rating:
5.0

100% Great

TAMMY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

Jeffery D. 
Rating:
5.0

The guys were amazing!!!

Charlene M. 
Rating:
4.0

Customer did not leave a comment.

Jessica S. 
Rating:
2.0

They did not know how many miles per gallon their truck used so told me to fill the tank so I was cheated out of a half a tank of gas that I was not refunded for.

Nancy S. 
Rating:
5.0

The woman who help me was so friendly and helpful!

Ashlyn D. 
Rating:
5.0

Customer did not leave a comment.

Tamera B. 
Rating:
5.0

Not only would I, but I already have recommended that location. Lady at desk was very pleasant and helpful

DOYLE S. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
4.0

Customer did not leave a comment.

arnesha d.  |  First Impressions 
Rating:
5.0

Kathy was fantastic Smooth and convenient transaction in few minutes. Kathy, keep up the good work

Jigar Kiritkumar D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

The truck we rented had severe cosmetic damage that was not previously recorded. However, the experience was a good one. Online check in and rental was easy. Returning was a breeze, even with the business being super busy at the time.

Nancy O. 
Rating:
4.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

Exelent service

toto S. 
Rating:
5.0

Customer did not leave a comment.

Casey W. 
Rating:
5.0

They originally made a mistake on the return time which cost me another rental day. However, they corrected the error and reversed the charge. It was handled quickly and professionally.

Bruce E. 
Rating:
5.0

Both sets of safety chains were very greasy/oily.

Kevin T. 
Rating:
3.0

Customer did not leave a comment.

KARA V. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
4.0

The woman who checked us in was all by herself and swamped with work. Her attitude was wonderful and she also maintain her professionalism despite what you could imagine was a very stressful day at work.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Myriam S. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Jennifer was the only employee working on Sunday 9/11/22. There were 6 customers in and out, just while I was there. She juggled all of them and took care of everybody, in a calm cool manner?

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Brittni L. 
Rating:
5.0

Ladies at the desk were excellent!

donna M. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

RICK M. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
4.0

Customer did not leave a comment.

Carmen M. 
Rating:
5.0

Very nice and helpful 👍

Steaven S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ryan s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
4.0

Customer did not leave a comment.

Kevin R. 
Rating:
4.0

I was charged for the free 1 month rent and still have not heard back regarding a refund of the "free" unit.

Valerie G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

MaryJo W. 
Rating:
3.0

Rented a furniture dolly. Did not have one available. Still charged for the rental. Told by rep to leave a note that didn't get. Presume I will be charged for not returning equipment as well.

Richard L. 
Rating:
3.0

That parking lot sucks so very much. I had a load of stuff on a cart tip over and I had some stuff broken. Elevator would be nice to.

Jon L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie B. 
Rating:
5.0

If possible have electric windows mirrors

Brian U. 
Rating:
5.0

Customer did not leave a comment.

Arveonce M. 
Rating:
5.0

The lady that installed the trailer did not put a hitch pin in and when I got on the highway the trailer came unattached and when I stop it hit the back of my truck hard and damaged

Susan J. 
Rating:
2.0

I was very disappointed about the customer service. I had a old bill and I paid it but it took over 2 hours to get someone on the phone and it could just been paid at store with the person doing my reservation. It was a waste of time and made my move much longer to take.

Sherrad S. 
Rating:
5.0

Kathy was fantastic! Thank you for a smooth and easy pick up!

Karin B. 
Rating:
4.0

Customer did not leave a comment.

Yogesh S. 
Rating:
5.0

Customer did not leave a comment.

Alex H. 
Rating:
5.0

Staff was amazing with helping get another storage unit set up since we didn't have enough space in our 1st unit. We didn't want to have to be far from the 1st unit and she was very helpful and patient. They were so busy but she didn't not rush the process and made it so much easier than trying to figure it out online!!!

MELISSA N.  |  Online Move In 
Rating:
5.0

Pretty good storage other than the warped floor boards that make it hard to swing the door all the way open without making a sound that hurts my ears.

Robert S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

Way too expensive.

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

Mujo S. 
Rating:
5.0

Customer did not leave a comment.

Janet D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

Panacha T. 
Rating:
5.0

Great customer service.

Danny F. 
Rating:
4.0

Great!

Henry H. 
Rating:
5.0

Kathy and her crew are awesome people! We had a very stressful move from Waterloo and they went above and beyond to make things right for us! Kathy deserves great recognition on how this store operates! Thank you for being so great!

Kristen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M.  |  Overall Experience 
Rating:
5.0

Was awesome experience thank you and the staff

tyrone g.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

david w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terri Cooper or M.  |  Overall Experience 
Rating:
5.0

I love the workers andKathy is a amazing GM one of the best I've met, my storage is easy to access and I love the fact that it's inside I've used storages 2 other times in the past at storage mart I like U-Hauls the best and lori does a Amazing job with assistanting me with any of my needs and answer's all my concerns or questions I had! I'm very satisfied with my unit and the staff who assist me when needed. Thank you for your service your providing to me candy F

Candy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM N.  |  Overall Experience 
Rating:
5.0

I never worried about anything, I knew our items were safe and secure with uhaul storage. I highly recommend them.

TERESA H.  |  Overall Experience 
Rating:
5.0

The only drawback I have is with the size descriptions. What you say would fit a studio/1 bedroom would more likely be an oversized storage closet. It was very misleading. Unless you had no furniture. I love the climate control.

SUE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan A.  |  Overall Experience 
Rating:
3.0

Kathy is great. PLEASE FIX PAYMENT ON THE WEBSITE. IT'S NOT TAKING CREDIT CARDS.

TARA W.  |  First Impressions 
Rating:
5.0

A+++++. I’ll always bring my business to Uhaul.

Ralph C.  |  Overall Experience 
Rating:
5.0

The unit was very clean, always accessible, and the staff were helpful when needed. Online payment system was also convenient.

Blake S.  |  Overall Experience 
Rating:
3.0

I recommend people to go there but until I went to pay with cash at the end to close out my storage until this Angela girl give me a fake receipt and went back to close out and the store manager goes that was a fake one and I said I had to make her go back on the cameras to look back and told them everything step-by-step and told her what was going on that day and they had to go back and tell the girls girls what was going on I always deal with the same girl but she was not there I was pretty messed up and now I have to go backOver there after two weeks of getting letters in the mail saying my thing is not closed out saying I still owe $134 to U-Haul is getting ridiculous because it’s not cleared up yet a waste of time for me to drive over there and get this cleared up no I think they should reverse me for something I have to go clean up their mess because this girl did not put my money in the drawer and make a payment on my stuff but they have to go back to cameras

Michelle H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S.  |  Overall Experience 
Rating:
5.0

The staff at Des Moines 14th st. Went far and beyond their duties to make my experience great. The phone scheduler need to be fired or u-haul needs to change it's policies with phone ordering. Norfolk VA. Janaf office are no help for all the money a person spends.all they say when you ask for help hooking up is it's not their job.everything I ask for,I didn't get,and I was assured it was there.overcharged,quoted one price after adding up everything then get there and the price is 400 more then they tell you this is what you ordered.at the janaf office they said do you want it or not, terrible business practice just when you need it,I'll never use y'all business again. "Robbed without a gun in broad daylight".

STANLEYJEROD B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Decarlos D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jontae dominique w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELYNDA M.  |  First Impressions 
Rating:
5.0

LIFE SAVER!!!!!!

Elysia G.  |  First Impressions 
Rating:
4.0

Whoever was previously in charge had led me to believe my unit was cleaned out and all items lost early into my lease. When the current manager called me and told me that it was still there, waived the month between when I was told it was gone and when he was reviewing records, and made it very easy for me to continue the lease. If not for him I may have lost several momentos and personal items that are important to me. Clean out was easy and it was quick getting out of the store after. Overall its been a good experience. No signs of anyone trying to get into the units, it was tyically clean and quiet inside.

Carley Y.  |  Overall Experience 
Rating:
5.0

Very friendly staff at check in and fully explained contract and rules.

CARLA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DALE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frederick j.  |  Overall Experience 
Rating:
5.0

Had personal problems going on and Lori came to the location to help resolve. Was very patient and went above and beyond her job to help me.

donna d.  |  First Impressions 
Rating:
5.0

Good service for mankind

Timothy H.  |  Overall Experience 
Rating:
3.0

It was pitch black in the unit. If it had lights, I’d provide a better rating. The staff was always very nice. It was secure and clean and well maintained. The unit was accessible and my items were well and safe and no issues arose. My only issue, again, is that I wish it was better lit.

Kelly B.  |  Overall Experience 
Rating:
5.0

The staff on SE 14th Street in Des Moines Iowa went above and beyond to help me...

beckie w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raichel r.  |  First Impressions 
Rating:
5.0

The girls in the drs Moines office are the bomb!! I don’t know about other Uhaul, but these girls are exceptionally customer service oriented and go the extra mile. The new girl is wonderful!! Thank you to all of you!!

ALISOUN G.  |  Overall Experience 
Rating:
5.0

I had a great experience! Everything went quickly when I checked in so I was able to start moving right away. The staff was extremely help full and made everything easy to understand. They additionally took extra effort to locate an open storage unit closer to the door for me due to having a disability.

Justin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyia C.  |  Overall Experience 
Rating:
5.0

I just want to thank the manager. She was amazing. She was helpful, friendly and supportive. She is an asset to U-Haul.

REBECKAH W.  |  Overall Experience 
Rating:
5.0

Staff is extremely helpful and kind. We were late to drop off our uhaul and they didn’t mind at all! More business should be understanding like this. Very clean and well kept facility

SHAUNMICHAEL H.  |  First Impressions 
Rating:
5.0

Staff was very helpful in explaining everything that I needed to know about my rental. Excellent staff.

Craig B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig B.  |  First Impressions 
Rating:
5.0

Wendy, Lori, and another woman were very helpful . Better than most Uhaul places.

ALISOUN G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

vernice k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristy s.  |  Overall Experience 
Rating:
5.0

Great customer service

Stephen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
5.0

Wendy is top notch in Customer service.so great to work with her 2 days in a ROW

MEREDITH H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kelly A.  |  First Impressions 
Rating:
5.0

Staff very helpful in advising that first month is free and that no charge would result from short term storage.

brent a.  |  First Impressions 
Rating:
5.0

No comments

Jesus A.  |  First Impressions 
Rating:
5.0

Kathy is really good at her job. She can take care of three customers at once while making each one feel important.

Tammy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patty V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rocci S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregory S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONTE F.  |  Overall Experience 
Rating:
1.0

I am still waiting for my phone call and my refund! Worst customer service in store ever! I will NEVER use uhaul again. The treatment I received in your facility on NE 14th street will assure myself or friends and family will go elsewhere for our needs

Deborah W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassandra H.  |  Overall Experience 
Rating:
3.0

I like everything except one thing the spirit level, that is only painful, I have some staff is very difficult to take up.

MASROOR H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  Overall Experience 
Rating:
5.0

Thank you all of you where real friendly and helpful

sherra c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charrise f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARVIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY A.  |  First Impressions 
Rating:
5.0

The ladys that was there were very friendly and helpful.

JUSTIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BREON M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Blake S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deaonda B.  |  Overall Experience 
Rating:
5.0

Fullfield all my needs vary excellent

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan C.  |  Overall Experience 
Rating:
3.0

I didn't even end up using the storage. Staff was friendly but overall communication wasn't what I expected.

NANCY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  First Impressions 
Rating:
1.0

The manager was very unprofessional and rude. My unit end up getting mice from someone who brought them in the building for the third time. An Uhaul employee informed me that it was the third time that the building had mice.

choyce j.  |  Overall Experience 
Rating:
5.0

Had my things in storage for over 3yrs every body was nice

jeffery r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Damon W.  |  First Impressions 
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5.0

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Lynne C.  |  First Impressions 
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