Customer Reviews for U-Haul Moving & Storage of Southeast

Rating:

4.0

parking lot is challenging to maneuver.

Rating:

5.0

The Team at the location were very friendly and helpful! Would definitely recommend.

Rating:

4.0

Everything was great, I've had to do many extension, and dealt with many of your people, turning in different vechles, and renting others, everything been great , I will have to extend one more time which means I've had one of your trucks for over month, wasn't expecting that. Maybe a small decount ,???? Would be nice, or another month free for storage unit, I've already paid 3 months, that a good move on your part with this pr0m0 . Any way great service good people.

Rating:

5.0

Only issue, invite the app the map takes you NE, not to the location.

Rating:

4.0

Everything was good. The experience was good.

Rating:

4.0

The only problem was it was hard to get in the person on staff had to let me in and I left him know that I was done so he could close the door.

Rating:

5.0

The gentleman that checked me in was polite and efficient.

Rating:

2.0

It took a very, very long time to get my equipment, staff was unprofessional.

Rating:

3.0

I feel like paying per mile and paying for the gas is complete bull because that's essentially the same thing!! Not to mention there was trash left in there from whoever rented it before me😤

Rating:

1.0

Pissed about the blow out

Rating:

3.0

Get your Internet service to work

Rating:

5.0

Wasn’t happy with extra charge. 65 I called but wasn’t told there would be a charge if I changed location for return.

Rating:

4.0

Didn't know where to leave the truck. Then when trying to leave in my car couldn't get thru the 1 way and had to back up and go a different way. Think a person was loading his stuff out of the storage unit and his truck and trailer was not parked the best to get out.

Rating:

3.0

The truck needed to be washed. The side mirrors were very dirty. The gentleman who checked me in was super friendly and helpful. When we brought the truck back. A lady who works there with dark brown hair was rather rude. Instead of coming up to us. She walked across the parking lot and yelled to “just leave the key in the truck and go ahead and go”. She just kept walking towards the building. Because of her lack of customer service. I would not recommend anyone to rent from this particular place.

Rating:

5.0

Really you can't do much. Just retain the employees you have. Both times picking up and returning I was in and out in under 5 minutes. Great experience great employees you have!!

Rating:

3.0

The truck was not good the ramp was stuck and could not be put up resulting in me driving with it half way in and door open. I could not stop to add fuel like this and was charged $20 for fuel and only drove 11 miles total.

Rating:

5.0

Helpful, friendly and know what they are doing. Fast pick up and drop off as scheduled. Thank You Dempsey!!

Rating:

5.0

Matt was super helpful!!

Rating:

5.0

I really wanted to give a shout out to the staff for there help!!! My first time renting a u haul it was super quick, easy process, and truck was clean and ready to go when I needed it. Thank you

Rating:

5.0

I was very satisfied with my first experience of renting a u haul and storage. The process was easy, the staff was very helpful and explained everything to me as well as answered all my questions. I would recommend this company as well use there service in the future if needed. Very budget friendly and with the stress of moving all day there help was greatly appreciated!!!!

Rating:

4.0

Better organized parking for pickup and return.

Rating:

3.0

Sign said pull vehicle up to line wait here with vehicle and an attendant will be with you shortly, waited a good 20 minutes while two ladies stood out front and talked and both went inside waited couple of minutes longer no one came out, went into the building both of ladies that were standing outside were sitting at a desk when I asked if they were going to check in the truck she said I just need the keys I tried to ask a question and I got the same response I just need the keys, handed her the keys and left. I returned the truck same as I took it and I knew that, except it had way more fuel then left in it in on return, that was my fault, but I was ok with that, the store in Texas was great! I almost went back in and demanded the truck be checked in for I did not want blamed for anything that happened after I dropped it off. it took a minute, but I thought better realizing there would probably be words said that I would regret.

Rating:

5.0

More staff. it was very busy for one person to handle all the responsibilities, though Dempsey was exceptional, kind, thoughtful, confident, and an exemplary employee; he was the epitome of Customer Service apologetic for the wait and kind.

Rating:

5.0

Diamond was amazing!!

Rating:

5.0

From start to finish, the Uhaul team was amazing to work with, always ready to help and find solutions. They go beyond friendly and did everything they could to assist us, at every phone call and independent vendor.

Rating:

5.0

Keep the good work up

Rating:

5.0

The key drop was difficult to find. It was poorly marked and blended in with the surrounding area. Something to make it noticeable in the dark would be helpful.

Rating:

5.0

Self return was so easy. I was nervous about leaving the vehicle, but the online checkout was a breeze!

Rating:

5.0

UHaul agent was very efficient and courteous; completed the drop-off processes very quickly.

Rating:

3.0

Getting this reserved was almost impossible. When you think of renting a Uhaul, you think that they have equipment to be rented and taken anywhere you need to go. That's the whole purpose of Uhaul to start with right? To help people move. In this case specifically, and others, that is/was not the case. I had to call twice, once to a specific location then again to the main number to get a tow dolly. You would think in a 100 mile radius among 20-40 locations there would be one available. Well, there was, but you couldnt leave town with them. Every location had one or two dolly's or transports. But, they wouldnt let me have one because they were "for in town use only". I had to pick one up in Des Moines , take it to Davenport, then on to my destination. Had I waited 7ntil I was in Davenport to get one, I'd been in trouble and would have wasted an 8 hour one way trip for nothing. That is not the first time this has happened and has been a change in the last 2 years. Not convenient or customer friendly at all. On top of all that, ew days after I returned it, I get an email stating I hadn't returned it and was incurring late fees. Had to call and get that straightened out. I even returned it a day early.

Rating:

5.0

Nothing everything was excellent

Rating:

5.0

The staff there is amazing. 10 out of 10

Rating:

1.0

Truck Barely Wanted To Drive . At times I thought it would break down . Truck was not clean .

Rating:

5.0

Awesome and prompt service, easy in and easy out. Thank You!! 5 Stars +

Rating:

5.0

Kris was an excellent help. It’s obvious she cares about the customers and her job. She was the one who made the experience great. Thank you

Rating:

5.0

Kind and patient very nice

Rating:

1.0

Filthy vehicle. Salt stains interior and windows side windows were so caked couldn’t utilize mirrors until stopped to clean them Agent left me in my car in the trailer for 20 minutes. Finally came and let the hinged wheel cover down

Rating:

4.0

Check engine light was on, drivers side door wouldn’t close all the way, things left behind in the truck by the previous renter

Rating:

2.0

Bo problem pickung up truck, but we waited 40 minutes to return it, as they only had 1 employee working to take care of everything, will not go back to this location.

Rating:

1.0

The manager is super rude don’t recommend

Rating:

3.0

Way to much money for poor service

Rating:

5.0

The service was great and the expense was very affordable. Thanks!

Rating:

5.0

Thank you!

Rating:

4.0

The service was very good. The staff was very helpful and had a vehicle for me, even if I was a day early. BTW I had rented a truck to move to the location I live at now. The store was having issues with their computer system (4 years ago). I was able to get a truck, anyway, eventually was not charged for the daily rental. I thought this was more than fair.

Rating:

5.0

Dempsey is incredibly courteous and professional. He resolved all my issues promptly and without question. The whole process start to finish regarding the rental itself was smooth. I will definitely be returning and recommending this location to others.

Rating:

1.0

The day I picked up van. I noticed pending charge of 2 days. I asked cashier about overcharges. She asked a coworker. BOTH stated due to early pick up BUT that on return system would automatically remove overcharges. I said ok then left. When I returned the van I did ask again about overcharges. This 3rd employee stated automatically will be taken off. I WAS OVERCHARGED WHICH CAUSED OVERDRAFT FEES RO MY ACCOUNT. I called in the next day Sunday. Told by General Manager 3-5 business days for refund. I requested funds for overdraft fees. He said he will check then contact me Monday from office.. DID NOT HAPPEN!!! VERY VERY UNPROFESSIONAL!!! NO REFUND HAS BEEN RECEIVED!!!!

Rating:

5.0

Staff and personnel was very helpful, friendly and professional. Thank you

Rating:

2.0

Nobody had cleaned the trailer when I had picked it up So i had to remove what was left in the trailer and bring it back. It was some sort of uhaul carpet material.

Rating:

5.0

Todo muy vien gracias

Rating:

5.0

We had to extend our use of the truck and get a bigger storage unit. They were very understanding and helpful with both. Great experience!

Rating:

4.0

Make the inside a bit more visible from the outside so whoever is cleaning the trucks in the morning can see if there's someone inside at the counter.

Rating:

5.0

I work a little bit later in the evening, and sometimes I couldn't make it by those hours. Sometimes it wasn't very convenient for paying as well. But other than that, it was a good experience. Thank you.

Rating:

5.0

The lady that helped me today was great,very knowledgeable and friendly,today I can't think of any problems

Rating:

5.0

The manager Dempsey at the facility was very helpful, clearly a hard worker and very pleasant to work with. It was a very positive experience.5 stars

Rating:

5.0

You were very helpful and understood what I needed and very friendly every time I stopped in

Rating:

4.0

This location was good but the customer service was exceptional. The lady I talked to was very nice, easy to get along with and quick. I would go back to this location

Rating:

5.0

The customer service experience I received was above & beyond. The staff were very friendly & helped any way they could. I would highly recommend this location to family & friends.

Rating:

5.0

The staff was very friendly & helpful & went above & beyond to make sure our experience was just what we wanted. I would highly recommend your company to anyone.

Rating:

5.0

Great customer service, definitely will recommend. I have been a customer of uhaul all my life. Never did i have to use their service this much this, super happy about all the 3 trucks I rented, service, smoothness and all their employees.

Rating:

3.0

Saw 2cockroaches while moving stuff into unit

Rating:

5.0

Nothing the two employees that were working that evening.... I wish i had gotten their names ... were AMAZING they both went above and beyond to help me one of them was new so the other one was helping but

Rating:

3.0

It took a lot longer than it should have for the clerk to wait on us and was a bit rude but still got it turned in fine.

Rating:

3.0

Do better.

Rating:

5.0

Everything went as expected, they were not busy so in and out quickly.

Rating:

1.0

Clueless staff… didn’t have dollies for me (made moving a HUGE pain) and didn’t tell me that until we arrived for the reservation. They also forgot to place our moving blankets in the truck, which exposed my furniture to damage. We didn’t find out until it was too late, and moving is stressful so we didn’t have time to go get them. Also, I asked to add a driver, and he instead replaced the person I wanted to add as the only authorized driver, so I was forced to make one person drive the whole time, who wasn’t that comfortable with navigating the U-Haul in Chicago. I’d never use this location again. The east Des Moines U-Haul is a better option, they always have their stuff together…

Rating:

2.0

Over charged. Charged for gas that was already there and not used.

Rating:

4.0

No one was there 24/ hour drop off.

Rating:

5.0

Excellent experience. Picked it up quickly. Drop off was quick. Price was great and as expected. Highly recommend.

Rating:

2.0

Truck was dirty when we got it. I tried to leave a remark that it needed cleaned but it was going to charge me. Not so sure I’d return.

Rating:

5.0

Drop latches were rusty, one was bent. It was hard to latch and unlatch

Rating:

4.0

Be sure to put add on on the truck when ordered. Dolly and such.

Rating:

2.0

I left my full truck in the parking lot with all my belongings and the worker said lock it and park it at a certain spot by the dumpster and she said it will be fine I had an emergency w my nephew got shot in the hand so I rushed to the hospital to attend to him and my brother. I come back a few days later and they told me all my stuff got took and they had no explination

Rating:

5.0

Always have good service staff was very helpful in meeting all my needs

Rating:

5.0

All staff was very helpful professional and awesome.

Rating:

5.0

Very expensive ,otherwise it was great

Rating:

5.0

It was very good service. Great customer service.

Rating:

5.0

It’s hard to simply call a store for simple matters.

Rating:

5.0

The entire process from renting the truck in Wisconsin to obtaining storage was frustrating and I will not be likely to use U Haul next time. However, the lady, who I think was a manager, was incredibly nice and helpful. She really went out of her way to make things better and Eben got people to help me with some heavy items. She is the sole reason I gave 5 stars. Didn't catch her name, unfortunately

Rating:

5.0

I’ve rented from this Uhaul company several times before and I’ve never had any issues dealing with them. Very great customer service here. Keep up the great work.

Rating:

3.0

Needs more staffing other than that employees are very helpful.

Rating:

5.0

Staff was very friendly and accommodating. They helped make our unit move in easier by adding another unit for us, grabbing some carts for us to use and making sure we were good. 10 out of 10!!

Rating:

4.0

Need light inside the storage unit

Rating:

5.0

Everyone I met. There always so helpful. And ,like they'll all went above and beyond like that was their ethnical approach to their job. Never seen that in an entire staff.

Rating:

5.0

DJ was great and very helpful.

Rating:

5.0

They're all very professional and considerate and have helped me in many different ways. I'm so grateful I chose U-Haul and yes I will recommend it and I have many times to other people thank you guys very much

Rating:

5.0

Everyone was friendly, helpful and great attitudes!!

Rating:

4.0

Very good, helpful employees

Rating:

5.0

The staff at my local U-Haul center on 14th are great, the GM is right on top of things

Rating:

3.0

The car that needed to be towed was a real inconvenience to everyone that had business there. it had been there for 2 days apperently. It looked as if the lady and her dog were living in the halls.

Rating:

5.0

Just a little expensive!

Rating:

5.0

Not sure if you are aware, but it looked like someone was living in the space across from ours

Rating:

5.0

All staff/crew/associates are always there to help any and all customers

Rating:

5.0

Everything was extremely convenient and the staff was most accommodating. They made moving and storing a much less stressful experience. This facility was very efficiently ran and due to the friendly staff made the operation flow smoothly. Again I would like to make a commendation to the group at U-Haul Moving and Storage at the Southeast 4001 SE 14th st in Des Moines Iowa.

Rating:

5.0

Excellent and clean storage and very nice staff.

Rating:

5.0

Needs to be 24/7

Rating:

5.0

Place I went. Was the the model of efficiency. Staff was quick and very knowledgeable. From what I saw on all kinds of different jobs. And were just pleasantly human.

Rating:

5.0

I received a supervisor level of customer service from Candy, that is very hard to find these days.

Rating:

5.0

Excellent customer service from Candy. Thank you.

Rating:

5.0

0

Rating:

5.0

Candy was super helpful! Went above and beyond to accommodate us.

Rating:

4.0

Not use to storage unit not having lights in them. Didn’t really like that.

Rating:

5.0

Everyone one that works there are helpful, friendly, and pleasant to be around.

Rating:

5.0

Great location and staff!!

Rating:

5.0

Very professional and Kathy is a great Manager, and her staff is well informed on the process especially for businesses. Great job!

Rating:

5.0

Very friendly staff. Affordable prices.

Rating:

2.0

I was told extension cord was ok to use since units had no lights in them. One day I was in back of my full unit when my extension cord got unplugged and thrown down and then my cries for help went unanswered. I was all alone in my dark unit with zero light. I was immediately worried of beaking a leg or falling on something. I'll never come back to this one. I also had gotten that unit because I wanted climate control and they put me on the side that wasn't.

Rating:

5.0

Thank you for a clean and secure place to store my things. Customer service was always helpful over the phone as well as at the facility. I still have a family member utilizing one of your units and she is happy as well!

Rating:

4.0

Satisfied

Rating:

1.0

I order my truck and storage was told on the website when I made the reservation I would receive 1 month free and then when I get there I was advised payment wasn't to be taken and had to redo all the info again with rep at location then asked about the free month and I was told it was unavailable but I got an email stating I could today. Oh not to mention 1535 was given first it was already rented but I went off YOUR WEBSITE about the size and there is NO WAY that size is a 1 bedroom. All I got was an apology not good enough. I'm canceling my unit and finding a new unit with a different company. Only good thing was they discount the desposit when I picked it up my truck.

Rating:

5.0

Lori and Kathy have gone above and beyond when helping me with my storage needs. Thank you for the excellent service!

Rating:

5.0

Staff is wonderful thanks Lori!

Rating:

5.0

The staff at the SE 14th St. in Des Moines, Iowa are very friendly and clearly answered all my questions and concerns. It is nice to have helpful pleasant staff.

Rating:

5.0

This Des Moines location definitely has been thee best ever it shows that there is still good hearted people that’s truly genuine. I did a one way service and it was a technical error with the wrong pricing, however Ms.Kathy and her crew showed professionalism, down to earth, very helpful Thank you again Ms. Kathy

Rating:

5.0

I could not ask for a more pleasant experience. Everyone was so helpful, well beyond the call of duty. I think they know how stressful moves, storing, etc. can be and they took so much of that away. I would go no where else and I recommend your service to everyone I know.

Rating:

4.0

The only bad thing that I had a problem with was not e.mploys should beretreained cu. We nevergot behid

Rating:

5.0

Love the staff amazing ppl

Rating:

4.0

The units need lights. Very dark which makes more difficult to find what you are looking for.

Rating:

5.0

Excellent service all the way around at this U-Haul! Thanks!

Rating:

5.0

The entire staff at this location is very friendly and helpful. Kathy and Jennifer are awesome and they truly know how to serve their customers!

Rating:

5.0

Kathy the general manager went above and beyond to assist me. I would highly recommend this location.

Rating:

5.0

Na

Rating:

5.0

Great ladies. Great services. All good.

Rating:

4.0

No elevator, I've had some really heavy objects to move, could have by myself, but no elevator !

Rating:

4.0

Southeast 14th street best facility in the city !

Rating:

5.0

100% Great

Rating:

5.0

Kathy was fantastic Smooth and convenient transaction in few minutes. Kathy, keep up the good work

Rating:

5.0

Very nice and helpful 👍

Rating:

4.0

I was charged for the free 1 month rent and still have not heard back regarding a refund of the "free" unit.

Rating:

3.0

That parking lot sucks so very much. I had a load of stuff on a cart tip over and I had some stuff broken. Elevator would be nice to.

Rating:

5.0

Staff was amazing with helping get another storage unit set up since we didn't have enough space in our 1st unit. We didn't want to have to be far from the 1st unit and she was very helpful and patient. They were so busy but she didn't not rush the process and made it so much easier than trying to figure it out online!!!

Rating:

5.0

Pretty good storage other than the warped floor boards that make it hard to swing the door all the way open without making a sound that hurts my ears.

Rating:

5.0

Kathy and her crew are awesome people! We had a very stressful move from Waterloo and they went above and beyond to make things right for us! Kathy deserves great recognition on how this store operates! Thank you for being so great!

Rating:

5.0

Was awesome experience thank you and the staff

Rating:

5.0

I love the workers andKathy is a amazing GM one of the best I've met, my storage is easy to access and I love the fact that it's inside I've used storages 2 other times in the past at storage mart I like U-Hauls the best and lori does a Amazing job with assistanting me with any of my needs and answer's all my concerns or questions I had! I'm very satisfied with my unit and the staff who assist me when needed. Thank you for your service your providing to me candy F

Rating:

5.0

I never worried about anything, I knew our items were safe and secure with uhaul storage. I highly recommend them.

Rating:

5.0

The only drawback I have is with the size descriptions. What you say would fit a studio/1 bedroom would more likely be an oversized storage closet. It was very misleading. Unless you had no furniture. I love the climate control.

Rating:

3.0

Kathy is great. PLEASE FIX PAYMENT ON THE WEBSITE. IT'S NOT TAKING CREDIT CARDS.

Rating:

5.0

A+++++. I’ll always bring my business to Uhaul.

Rating:

5.0

The unit was very clean, always accessible, and the staff were helpful when needed. Online payment system was also convenient.

Rating:

3.0

I recommend people to go there but until I went to pay with cash at the end to close out my storage until this Angela girl give me a fake receipt and went back to close out and the store manager goes that was a fake one and I said I had to make her go back on the cameras to look back and told them everything step-by-step and told her what was going on that day and they had to go back and tell the girls girls what was going on I always deal with the same girl but she was not there I was pretty messed up and now I have to go backOver there after two weeks of getting letters in the mail saying my thing is not closed out saying I still owe $134 to U-Haul is getting ridiculous because it’s not cleared up yet a waste of time for me to drive over there and get this cleared up no I think they should reverse me for something I have to go clean up their mess because this girl did not put my money in the drawer and make a payment on my stuff but they have to go back to cameras

Rating:

5.0

The staff at Des Moines 14th st. Went far and beyond their duties to make my experience great. The phone scheduler need to be fired or u-haul needs to change it's policies with phone ordering. Norfolk VA. Janaf office are no help for all the money a person spends.all they say when you ask for help hooking up is it's not their job.everything I ask for,I didn't get,and I was assured it was there.overcharged,quoted one price after adding up everything then get there and the price is 400 more then they tell you this is what you ordered.at the janaf office they said do you want it or not, terrible business practice just when you need it,I'll never use y'all business again. "Robbed without a gun in broad daylight".

Rating:

5.0

LIFE SAVER!!!!!!

Rating:

4.0

Whoever was previously in charge had led me to believe my unit was cleaned out and all items lost early into my lease. When the current manager called me and told me that it was still there, waived the month between when I was told it was gone and when he was reviewing records, and made it very easy for me to continue the lease. If not for him I may have lost several momentos and personal items that are important to me. Clean out was easy and it was quick getting out of the store after. Overall its been a good experience. No signs of anyone trying to get into the units, it was tyically clean and quiet inside.

Rating:

5.0

Very friendly staff at check in and fully explained contract and rules.

Rating:

5.0

Had personal problems going on and Lori came to the location to help resolve. Was very patient and went above and beyond her job to help me.

Rating:

5.0

Good service for mankind

Rating:

3.0

It was pitch black in the unit. If it had lights, I’d provide a better rating. The staff was always very nice. It was secure and clean and well maintained. The unit was accessible and my items were well and safe and no issues arose. My only issue, again, is that I wish it was better lit.

Rating:

5.0

The staff on SE 14th Street in Des Moines Iowa went above and beyond to help me...

Rating:

5.0

The girls in the drs Moines office are the bomb!! I don’t know about other Uhaul, but these girls are exceptionally customer service oriented and go the extra mile. The new girl is wonderful!! Thank you to all of you!!

Rating:

5.0

I had a great experience! Everything went quickly when I checked in so I was able to start moving right away. The staff was extremely help full and made everything easy to understand. They additionally took extra effort to locate an open storage unit closer to the door for me due to having a disability.

Rating:

5.0

I just want to thank the manager. She was amazing. She was helpful, friendly and supportive. She is an asset to U-Haul.

Rating:

5.0

Staff is extremely helpful and kind. We were late to drop off our uhaul and they didn’t mind at all! More business should be understanding like this. Very clean and well kept facility

Rating:

5.0

Staff was very helpful in explaining everything that I needed to know about my rental. Excellent staff.

Rating:

5.0

Wendy, Lori, and another woman were very helpful . Better than most Uhaul places.

Rating:

5.0

Great customer service

Rating:

5.0

Wendy is top notch in Customer service.so great to work with her 2 days in a ROW

Rating:

5.0

Staff very helpful in advising that first month is free and that no charge would result from short term storage.

Rating:

5.0

No comments

Rating:

5.0

Kathy is really good at her job. She can take care of three customers at once while making each one feel important.

Rating:

1.0

I am still waiting for my phone call and my refund! Worst customer service in store ever! I will NEVER use uhaul again. The treatment I received in your facility on NE 14th street will assure myself or friends and family will go elsewhere for our needs

Rating:

3.0

I like everything except one thing the spirit level, that is only painful, I have some staff is very difficult to take up.

Rating:

5.0

Thank you all of you where real friendly and helpful

Rating:

5.0

The ladys that was there were very friendly and helpful.

Rating:

5.0

Fullfield all my needs vary excellent

Rating:

3.0

I didn't even end up using the storage. Staff was friendly but overall communication wasn't what I expected.

Rating:

1.0

The manager was very unprofessional and rude. My unit end up getting mice from someone who brought them in the building for the third time. An Uhaul employee informed me that it was the third time that the building had mice.

Rating:

5.0

Had my things in storage for over 3yrs every body was nice

Rating:

4.0

When renting did not tell me no elevator and stairs up to unit - bad

Rating:

2.0

Called 8-10 times and loop to call center. No phone call back....had to go to the office personally. See notes from staff at local and call center. Really frustrating, especially since I have been a customer for over 5 years.

Rating:

1.0

They decided to charge me extra money after I left. This place is awful

Rating:

5.0

Only comment I have is I was overcharged few weeks ago and the issue is still not resolved. Talked to several people and plan on calling again. Need immediate refund of the overcharge on miles. Richard Berning 712-830-2366 I have contacted them is why I am taking this step Will call again tonight but need this taken care of. I given it enough time already

Rating:

5.0

None

Rating:

5.0

I arrived early evening from St Louis area with 25' truck and transport. Staff (especially Kobe and Bailey) were exceptional in getting my car ready to get off transport, as well final details. :)

Rating:

5.0

Great place

Rating:

5.0

Great food, great service, I cannot say enough! Love that place!

Rating:

5.0

Great experience

Rating:

5.0

Very curtious and helpful

Rating:

5.0

The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.

Rating:

2.0

I was not satisfied with the matter in which the storage I book wasn't the one given to me. My experience with U-Haul was very unfortunate.

Rating:

3.0

Regarding the lighting, halls very well lit, do believe lighting needed inside the units.

Rating:

5.0

I had my storage almost 4 1/2 years. Never a problem with the nice people on Sout East 14th.

Rating:

5.0

Great Customer Service!!

Rating:

5.0

Overall great experience

Rating:

3.0

NICE STORAGE FACILITY, CUSTOMER SERVICE WAS NICE, NEED AIR CONDITIONING IN THE ACTUAL STORAGE UNITS.

Rating:

5.0

Emma provided us very good customer service. We appreciated her thoroughness and professionalism.

Rating:

3.0

The staff were not friendly about 90% of the time. They do not work with you at all if you have problems .I spent around $3,000 in a year in all & still crappy service!

Rating:

5.0

Made a sort of stressful day for we quite pleasant.

Rating:

3.0

👍🏼

Rating:

2.0

The facility was always dirty and covered with litter. Many times the U-Haul card access door did not work, we had to wait in a long line, to ask an employee to open the access door.

Rating:

5.0

It was wonderful n very helpful

Rating:

4.0

The the staff member that helped me was vary helpful and kind

Rating:

5.0

Staff was friendly and helpful

Rating:

4.0

The staff was great and storage unit was helpful in my time of need.

Rating:

3.0

You need to use the stairs to move your things , not very efficient , good use of the space yet bad implementing an an elevator or a ramp would be great

Rating:

3.0

No coments but the only good thing was that craig was the best part.

Rating:

4.0

I would have liked to get in later in the day but all in all I was happy. The staff was very helpful!

Rating:

5.0

Great facility !

Rating:

5.0

convenient to our store and easy to deal with

Rating:

2.0

The customer service was good. I really don’t like the storage space do to it not having any light in side of the unit and the price is high.

Rating:

5.0

Everything was handled quickly and professionally. Thanks for making the move stress free.

Rating:

4.0

I would like say thank you,kyle Trilk for his generous come and help me to moved heavy stuff, if not for him I won't be able to finished moving that day I got no help accept my mom 72 years,.

Rating:

1.0

I'm on autopay and got charged for a late fee. I followed the instructions from the customer service department and they are trying to charge me after I moved out. They never answer the phone. Awful.

Rating:

5.0

Friendly staff and a nice facility. Felt secure while we were there.

Rating:

5.0

I would use Uhaul again for a storage unit if I had too

Rating:

5.0

Manager and employees very accommodating to your needs.

Rating:

4.0

This facility served my storage needs very well for about 2 years. Would definitely recommend it to a friend!

Rating:

1.0

Manager Tim Hunt is rude and unprofessional. He does not return phone calls. He does not understand his own accounting system. He does not follow through with actions. F- service!

Rating:

4.0

The parking and loading/unloading situation is very unwieldy. Vehicles often have to block one another and the main exit lane was blocked by a truck. The location probably needs more parking space.

Rating:

4.0

The only reason I wouldn’t is the parking- the quantity of trucks and trailors make it nearly impossible some days to park and access the storage unit. Employees perhaps should park elsewhere?

Rating:

5.0

Great staff but need more people to work front counter.

Rating:

3.0

The storage unit itself was creepy, not lighted at all. We had to provide our own light. Too expensive for the outdated unit. Newer units are easy and very well lit.

Rating:

5.0

Thank you S.E. 14TH location!