Customer Reviews for U-Haul Moving & Storage of Southeast

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Southeast

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William E. on

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Benjamin B. on

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John L. on

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Left item in truck, customer service messaged location and they called back within an hour to let me know they had my item, thank you!

Jennifer F. on

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I was charged 20 fee for bringing back truck after hours. I was NEVER told this would happen and I called customer service at which time they said they would notify the location to call me back. Never heard from them so I went in to the store 2 days later and was told the manager was at a meeting and would call me back that day. Guess what?? NO RETURN CALL!! I'm calling customer service again tomorrow.

Thressa C. on

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Craig T. on

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Emmanuel P. on

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I was given a smaller storage that I did not reserved. Because of that, my stuffs did not fit in the smaller storage. I left some of my stuffs outside the storage and now they are gone/stolen. I think this U-Haul location is responsible for my missing stuff. I am not happy and hold your responsible for not giving me the bigger storage I reserved.

Robert W. on

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William E. on

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Nothing it’s super easy. Only issue was a brief wait even tho no one else was in the store

tarmell l. on

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Overall great experience

Donald K. on

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I called and was placed on hold over 10 minutes. I had to hang up and call back and they took the call that time. Other than that everything was great.

JERRY N. on

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Cosimo D. on

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They took my truck back with my stuff in it

Lorna D. on

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The truck that rented was not in shape at all it barely ran. Also waiting for my refund and still have not received it.

ROBERT N. on

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Everything was excellent

David C. on

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joann m. on

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NICE STORAGE FACILITY, CUSTOMER SERVICE WAS NICE, NEED AIR CONDITIONING IN THE ACTUAL STORAGE UNITS.

Isaac A. on

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Adrian M. on

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Ruston S. on

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Dan L. on

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Jennifer G. on

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matt r. on

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donna W. on

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Lisa E. on

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Barbara A. on

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Eric A. on

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I was in and out. Checking in and returning. This was my first time renting a uhaul and it was easy.

Todd H. on

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Arleta F. on

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Richard S. on

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Michael E. on

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Deanna S. on

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More experienced people available on the weekends. Guys were very nice, worked hard, but didn't have the knowledge to help.

zane r. on

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Scott R. on

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Mark S. on

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Emma provided us very good customer service. We appreciated her thoroughness and professionalism.

cheryl t. on

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The staff were not friendly about 90% of the time. They do not work with you at all if you have problems .I spent around $3,000 in a year in all & still crappy service!

richard s. on

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Made a sort of stressful day for we quite pleasant.

Chase E. on

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👍🏼

bob h. on

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The facility was always dirty and covered with litter. Many times the U-Haul card access door did not work, we had to wait in a long line, to ask an employee to open the access door.

Jacqueline L. on

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It was wonderful n very helpful

heidi s. on

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The the staff member that helped me was vary helpful and kind

ernesto e. on

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Staff was friendly and helpful

Stephanie C. on

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The staff was great and storage unit was helpful in my time of need.

AHMED A. on

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You need to use the stairs to move your things , not very efficient , good use of the space yet bad implementing an an elevator or a ramp would be great

Angela T. on

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No coments but the only good thing was that craig was the best part.

traci s. on

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I would have liked to get in later in the day but all in all I was happy. The staff was very helpful!

PAVAN B. on

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Great facility !

FRANK M. on

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convenient to our store and easy to deal with

CASSANDRA T. on

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The customer service was good. I really don’t like the storage space do to it not having any light in side of the unit and the price is high.

Jill T. on

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Everything was handled quickly and professionally. Thanks for making the move stress free.

May S. on

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I would like say thank you,kyle Trilk for his generous come and help me to moved heavy stuff, if not for him I won't be able to finished moving that day I got no help accept my mom 72 years,.

brianna f. on

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I'm on autopay and got charged for a late fee. I followed the instructions from the customer service department and they are trying to charge me after I moved out. They never answer the phone. Awful.

angie s. on

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Friendly staff and a nice facility. Felt secure while we were there.

Kitrie S. on

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I would use Uhaul again for a storage unit if I had too

jamie s. on

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Manager and employees very accommodating to your needs.

ANNIKA P. on

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This facility served my storage needs very well for about 2 years. Would definitely recommend it to a friend!

nicole w. on

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Manager Tim Hunt is rude and unprofessional. He does not return phone calls. He does not understand his own accounting system. He does not follow through with actions. F- service!

ryan C. on

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The parking and loading/unloading situation is very unwieldy. Vehicles often have to block one another and the main exit lane was blocked by a truck. The location probably needs more parking space.

SUZANNE W. on

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The only reason I wouldn’t is the parking- the quantity of trucks and trailors make it nearly impossible some days to park and access the storage unit. Employees perhaps should park elsewhere?

Christina B. on

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Great staff but need more people to work front counter.

ramona f. on

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The storage unit itself was creepy, not lighted at all. We had to provide our own light. Too expensive for the outdated unit. Newer units are easy and very well lit.

Tracy X. on

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Thank you S.E. 14TH location!

justin w. on

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Very convenient. Staff very friendly and helpful.