Customer Reviews for U-Haul Moving & Storage of Southeast

4,376 reviews

4001 SE 14th St   Des Moines, IA 50320
(@ Watrous)

(515) 287-5225

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(515) 287-5225

4001 SE 14th St
Des Moines, IA 50320
(@ Watrous)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Was charged for fuel when I fueled up the vehicle to where we live led it up at.

Domonic S. 
Rating:
4.0

Customer did not leave a comment.

LYNDA H. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

The ladies at this U-Haul were very nice, knowledgeable & helpful. The computer seem to be slow, as checking in took a little longer than I expected.

jeannia S. 
Rating:
5.0

The staff was helpful and kind

JOHN K. 
Rating:
5.0

The ladies were wonderful!!!

HIRAM M. 
Rating:
5.0

Nothing . Everything was great. Quick and friendly check out and the same with return. A job well done.

KATHLEEN A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
3.0

I've never had to pay a 'deposit' on a U-Haul rental before. I paid cash at the pickup location, but had a problem getting the deposit back at the drop-off location. They wanted to 'mail a check'... No, thanks. I paid cash for the deposit, I expect cash back. I'm not going to wait for a check. I will not go through that hassle again... if U-Haul demands a 'deposit', I'll just rent from somewhere else in the future.

JOHN T. 
Rating:
5.0

Excellent customer service

MARLOM V. 
Rating:
1.0

Well first off, I was charged $75.00 for the quarter of tank of gas that was left in the truck as to what the Ft.worth location told me to return the truck with same amt of gas that was in it when I got the truck!

Patrick N. 
Rating:
3.0

It was pitch black in the unit. If it had lights, I’d provide a better rating. The staff was always very nice. It was secure and clean and well maintained. The unit was accessible and my items were well and safe and no issues arose. My only issue, again, is that I wish it was better lit.

Kelly B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSHUA V. 
Rating:
3.0

Customer did not leave a comment.

Dylan B. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

JOEBANY C. 
Rating:
1.0

Not charge for services not rendered and don't lie to customers and accuse them of prior damages to the truck when they have video evidence before even leaving the property

CARLA H. 
Rating:
5.0

Great truck! Ready on time! Great moving experience.

Craig S. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Lot was so packed full it was a bit confusing/nerve-racking to pull the truck in but not a huge deal. Overall perfectly fine!

Jenna K. 
Rating:
5.0

Customer did not leave a comment.

MONICA J. 
Rating:
5.0

Customer did not leave a comment.

Luke G. 
Rating:
5.0

Customer did not leave a comment.

Skylar K. 
Rating:
5.0

Customer did not leave a comment.

Margaret W. 
Rating:
3.0

Well... it would be great to understand why you have an online check-in if you still have to go inside to actually get all the paperwork and everything done. Your Internet was extremely slow, resulting in a long delay getting my vehicle. A woman named Crystal, NOT from this location, called my mother to verify the number and was extremely rude, and then called me. Very unpleasant. The woman who finally checked me out was pleasant and as helpful as she could be.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Everything was fine.

Joshua W. 
Rating:
5.0

The staff on SE 14th Street in Des Moines Iowa went above and beyond to help me...

beckie w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

raichel r.  |  First Impressions 
Rating:
5.0

People in Des Moines were awesome

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

AMY J. 
Rating:
5.0

The girls in the drs Moines office are the bomb!! I don’t know about other Uhaul, but these girls are exceptionally customer service oriented and go the extra mile. The new girl is wonderful!! Thank you to all of you!!

ALISOUN G.  |  Overall Experience 
Rating:
5.0

Love them! They are awesome. The girls at the SE 14th street location are far superior to most places

ALISOUN G. 
Rating:
3.0

Not take so long to process the return of truck! Took u almost a week to send me a receipt and return of some money.

Tasha H. 
Rating:
2.0

When a vehicle breaks down and road side assist is called your expected to wait with the vehicle! I wasn't called by road a ide until 5 hrs later and I was working! Thats an unreasonable request.

elaine L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
2.0

Don't send them out on a way trip across a few states with a BAD TIRE

DINA H. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

The lady that helped me at pickup and return was very nice. Thank you

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

VANTHANA L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Awesome place

Patrick H. 
Rating:
5.0

Customer service was above and beyond excellent!!!

TRACEE S. 
Rating:
5.0

I had a great experience! Everything went quickly when I checked in so I was able to start moving right away. The staff was extremely help full and made everything easy to understand. They additionally took extra effort to locate an open storage unit closer to the door for me due to having a disability.

Justin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Perfect fit for what I needed both vehicle and price

KATHLEEN N. 
Rating:
5.0

Customer did not leave a comment.

Julienne G. 
Rating:
4.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

Very happy

Keyur P. 
Rating:
5.0

We rented the truck because ours broke down on the way to move our daughter to Chicago. And Kathy made our stressful situation a little bit better. After we left, she found a credit card we had left in the truck and returned that to us as well. Thank you Kathy!!

JILL D. 
Rating:
5.0

no issues. fast friendly customer service at counter

Dave K. 
Rating:
5.0

Great customer service

MAURICE D. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Customer did not leave a comment.

LAURA F. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL C. 
Rating:
3.0

Allow easier pick up. Allow customer to pick how many miles so they aren't charged over mileage fees

Ryan J. 
Rating:
3.0

Customer did not leave a comment.

Byron W. 
Rating:
1.0

Horrible customer service experience when I first came in for a reservation I made online. I stood in line waiting for 15 minutes while a clerk was available the entire time sitting behind the register. I was then told that there were no uhauls available that day. I went back the following week after placing another reservation online and was brought a 15' uhaul that was only filled 1/4 of the way. I was told to return it with same amount of fuel which I did by fueling up literally across the street prior to the return and yet I got charged for fuel service $30 and fuel charge $34.65.

Imogene V. 
Rating:
5.0

Customer did not leave a comment.

MOUKDA M. 
Rating:
5.0

Customer did not leave a comment.

Tyia C.  |  Overall Experience 
Rating:
2.0

It looked cluttered and we were told just drop the trailer and your done. No paperwork saying we brought the thing back.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

LYLE S. 
Rating:
3.0

Customer did not leave a comment.

AUTUMN B. 
Rating:
5.0

Scared me by calling the next day asking for it to be returned. I rented for 4 hours and brought back 24 min early. I have tried to call the location 5 times with no answer.

CORA H. 
Rating:
5.0

The female manager that checked us out was kind, informative, helpful, quick and had excellent customer service! Other employees did not show up for work and she did her very best to help every customer with professionalism! I hope this gets passed along to her!

Maria J. 
Rating:
5.0

Customer did not leave a comment.

ARLETA F. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

I just want to thank the manager. She was amazing. She was helpful, friendly and supportive. She is an asset to U-Haul.

REBECKAH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

DAREN O. 
Rating:
5.0

Staff is extremely helpful and kind. We were late to drop off our uhaul and they didn’t mind at all! More business should be understanding like this. Very clean and well kept facility

SHAUNMICHAEL H.  |  First Impressions 
Rating:
5.0

Staff was excellent at this location and very helpful

Craig B. 
Rating:
5.0

Staff was very helpful in explaining everything that I needed to know about my rental. Excellent staff.

Craig B.  |  Overall Experience 
Rating:
5.0

Hope your day really did get better.

ANDREW B. 
Rating:
3.0

The computer system U-haul uses is a disaster. The desk workers were having a horrible time with the system making the wait for pick-up longer than what it should have been. Not the workers fault, it's the fault of the U-haul company. Upgrade your system and make it work.

kim M. 
Rating:
5.0

No, nothing to add everything was as expected.

ROBERT S. 
Rating:
5.0

Great people to work with. Friendly and professional.

Steve E. 
Rating:
5.0

Paid for appliance cart, was not on truck, didn't realize till left uhaul facility.

JACOB D. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
2.0

Only one person on duty for a busy Saturday. She did fine but line was 6 deep with 1 person. It took about 45 minutes to pick up my reservation. I saw the vehicle ahead of mine go out with no gas in it. The appliance dolly was left in my rental. (I didn't order it, didn't need it) and it was loose. Unsecured, banging around as I drove. Luckily, it was just a short drive to my destination and once we had filled the truck I could secure the dolly.

John B. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Have vehicle gas tank a little fuller upon pick up!

KATHRYN W. 
Rating:
5.0

Truck was not fully clean but the ladies at this location were short staffed and working very hard to make things positive for their customers! I commend their efforts and would certainly use services at this location again.

Donna E. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
3.0

Customer did not leave a comment.

anne E. 
Rating:
5.0

Thank for helping me with boxes and blankets hunk my kids left some sleep in the truck and I forgot to put in gas sorry about that but overall was great thanks Kathy

Donna S. 
Rating:
5.0

you guys did awesome I dont normally review stuff but I can't say enough about my experience with this location every time I rent there I am impressed thanks

karl F. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
4.0

Customer did not leave a comment.

lester H. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Craig B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful. Very easy to do paperwork

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Mike J. 
Rating:
5.0

Kathy Brown, my agent, was very knowledgeable and helpful.

David B. 
Rating:
5.0

We reserved our trailer in advance. The pick up and drop off went like clock work. They were available by phone for questions as well. Great experience.

James S. 
Rating:
5.0

Customer did not leave a comment.

JANICE B. 
Rating:
5.0

Wendy, Lori, and another woman were very helpful . Better than most Uhaul places.

ALISOUN G.  |  First Impressions 
Rating:
1.0

The sales person was so unpolited,

HECTOR O. 
Rating:
5.0

The 2 ladies that run this Uhaul at the best ever. I come here all the time. I sent all my family and friends here to. Because of them!!!! Don't lose them 2 ladies. Thank you for caring and helping with moving and storage again ladies. 💜❤💜❤💜❤

TONY P. 
Rating:
4.0

Customer did not leave a comment.

vernice k.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

melisa M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

Customer did not leave a comment.

kristy s.  |  Overall Experience 
Rating:
5.0

Wendy is top notch in Customer service.so great to work with her 2 days in a ROW

MEREDITH H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

robert c.  |  First Impressions 
Rating:
5.0

No comments

Jesus A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rocci S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONALD B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARVIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Blake S.  |  First Impressions 
Rating:
5.0

Fullfield all my needs vary excellent

John B.  |  First Impressions 
Rating:
4.0

When renting did not tell me no elevator and stairs up to unit - bad

Tim M.  |  First Impressions 
Rating:
5.0

None

KENNESHA W.  |  First Impressions 
Rating:
5.0

The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.

Tim S.  |  First Impressions 
Rating:
5.0

Everything was handled quickly and professionally. Thanks for making the move stress free.

Jill T.  |  Reservation 
No reviews have been submitted for this location.

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