Customer Reviews for U-Haul Moving & Storage of Southeast

4,336 reviews

4001 SE 14th St   Des Moines, IA 50320
(@ Watrous)

(515) 287-5225

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(515) 287-5225

4001 SE 14th St
Des Moines, IA 50320
(@ Watrous)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Don't send them out on a way trip across a few states with a BAD TIRE

DINA H. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

The lady that helped me at pickup and return was very nice. Thank you

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

VANTHANA L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Awesome place

Patrick H. 
Rating:
5.0

Customer service was above and beyond excellent!!!

TRACEE S. 
Rating:
5.0

I had a great experience! Everything went quickly when I checked in so I was able to start moving right away. The staff was extremely help full and made everything easy to understand. They additionally took extra effort to locate an open storage unit closer to the door for me due to having a disability.

Justin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Perfect fit for what I needed both vehicle and price

KATHLEEN N. 
Rating:
5.0

Customer did not leave a comment.

Julienne G. 
Rating:
4.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

Very happy

Keyur P. 
Rating:
5.0

We rented the truck because ours broke down on the way to move our daughter to Chicago. And Kathy made our stressful situation a little bit better. After we left, she found a credit card we had left in the truck and returned that to us as well. Thank you Kathy!!

JILL D. 
Rating:
5.0

no issues. fast friendly customer service at counter

Dave K. 
Rating:
5.0

Great customer service

MAURICE D. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Customer did not leave a comment.

LAURA F. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL C. 
Rating:
3.0

Allow easier pick up. Allow customer to pick how many miles so they aren't charged over mileage fees

Ryan J. 
Rating:
3.0

Customer did not leave a comment.

Byron W. 
Rating:
1.0

Horrible customer service experience when I first came in for a reservation I made online. I stood in line waiting for 15 minutes while a clerk was available the entire time sitting behind the register. I was then told that there were no uhauls available that day. I went back the following week after placing another reservation online and was brought a 15' uhaul that was only filled 1/4 of the way. I was told to return it with same amount of fuel which I did by fueling up literally across the street prior to the return and yet I got charged for fuel service $30 and fuel charge $34.65.

Imogene V. 
Rating:
5.0

Customer did not leave a comment.

MOUKDA M. 
Rating:
5.0

Customer did not leave a comment.

Tyia C.  |  Overall Experience 
Rating:
2.0

It looked cluttered and we were told just drop the trailer and your done. No paperwork saying we brought the thing back.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

LYLE S. 
Rating:
3.0

Customer did not leave a comment.

AUTUMN B. 
Rating:
5.0

Scared me by calling the next day asking for it to be returned. I rented for 4 hours and brought back 24 min early. I have tried to call the location 5 times with no answer.

CORA H. 
Rating:
5.0

The female manager that checked us out was kind, informative, helpful, quick and had excellent customer service! Other employees did not show up for work and she did her very best to help every customer with professionalism! I hope this gets passed along to her!

Maria J. 
Rating:
5.0

Customer did not leave a comment.

ARLETA F. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

I just want to thank the manager. She was amazing. She was helpful, friendly and supportive. She is an asset to U-Haul.

REBECKAH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

DAREN O. 
Rating:
5.0

Staff is extremely helpful and kind. We were late to drop off our uhaul and they didn’t mind at all! More business should be understanding like this. Very clean and well kept facility

SHAUNMICHAEL H.  |  First Impressions 
Rating:
5.0

Staff was excellent at this location and very helpful

Craig B. 
Rating:
5.0

Staff was very helpful in explaining everything that I needed to know about my rental. Excellent staff.

Craig B.  |  Overall Experience 
Rating:
5.0

Hope your day really did get better.

ANDREW B. 
Rating:
3.0

The computer system U-haul uses is a disaster. The desk workers were having a horrible time with the system making the wait for pick-up longer than what it should have been. Not the workers fault, it's the fault of the U-haul company. Upgrade your system and make it work.

kim M. 
Rating:
5.0

No, nothing to add everything was as expected.

ROBERT S. 
Rating:
5.0

Great people to work with. Friendly and professional.

Steve E. 
Rating:
5.0

Paid for appliance cart, was not on truck, didn't realize till left uhaul facility.

JACOB D. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
2.0

Only one person on duty for a busy Saturday. She did fine but line was 6 deep with 1 person. It took about 45 minutes to pick up my reservation. I saw the vehicle ahead of mine go out with no gas in it. The appliance dolly was left in my rental. (I didn't order it, didn't need it) and it was loose. Unsecured, banging around as I drove. Luckily, it was just a short drive to my destination and once we had filled the truck I could secure the dolly.

John B. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Have vehicle gas tank a little fuller upon pick up!

KATHRYN W. 
Rating:
5.0

Truck was not fully clean but the ladies at this location were short staffed and working very hard to make things positive for their customers! I commend their efforts and would certainly use services at this location again.

Donna E. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
3.0

Customer did not leave a comment.

anne E. 
Rating:
5.0

Thank for helping me with boxes and blankets hunk my kids left some sleep in the truck and I forgot to put in gas sorry about that but overall was great thanks Kathy

Donna S. 
Rating:
5.0

you guys did awesome I dont normally review stuff but I can't say enough about my experience with this location every time I rent there I am impressed thanks

karl F. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
4.0

Customer did not leave a comment.

lester H. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Craig B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful. Very easy to do paperwork

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Mike J. 
Rating:
5.0

Kathy Brown, my agent, was very knowledgeable and helpful.

David B. 
Rating:
5.0

We reserved our trailer in advance. The pick up and drop off went like clock work. They were available by phone for questions as well. Great experience.

James S. 
Rating:
5.0

Customer did not leave a comment.

JANICE B. 
Rating:
5.0

Wendy, Lori, and another woman were very helpful . Better than most Uhaul places.

ALISOUN G.  |  First Impressions 
Rating:
1.0

The sales person was so unpolited,

HECTOR O. 
Rating:
5.0

The 2 ladies that run this Uhaul at the best ever. I come here all the time. I sent all my family and friends here to. Because of them!!!! Don't lose them 2 ladies. Thank you for caring and helping with moving and storage again ladies. 💜❤💜❤💜❤

TONY P. 
Rating:
4.0

Customer did not leave a comment.

vernice k.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

melisa M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

Customer did not leave a comment.

kristy s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

Truck was clean, performed well. Staff were cordial and helpful

CHARLES H. 
Rating:
5.0

Great customer service

Stephen M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

The milage was noted incorrectly and I was order charge the manager was trying to correct it but she can't work the your system

VERNA G. 
Rating:
5.0

Customer did not leave a comment.

JIMMY Y. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

The counter person who waited on me was Great! She is a Wonderful Employee that Uhaul should be proud of!!!!!!

Denis S. 
Rating:
1.0

It took money out of 2 cards and then I had to be refunded money then the next day it took another day of service out of my card again ans had to go all the way back to get my money. Short staff only one person working ans I hate the phone numbers for each store don't go to the store it goes to a call center.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Let Kathy Brown and her team know how great they are. Excellent service with my recent rental. Please share this with them.

BROCK G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
3.0

After being hooked up no one checked to make sure trailer lights were working. They were not. They did change plug and fixed. When returning waited in space for 15 minutes before anyone came out. Never acknowledged me. So I opted to check back in on line! A simple someone will be with you shortly goes a long way!!

JOHN G. 
Rating:
1.0

Poor customer service. They don't answer their phone when you call.

ETHA B. 
Rating:
5.0

Customer did not leave a comment.

BAO T. 
Rating:
5.0

Customer did not leave a comment.

KASEY H. 
Rating:
2.0

Customer did not leave a comment.

Erin O. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Johnny M. 
Rating:
2.0

Stating the the uhaul must be returned to the same pickup location so that a 400 dollar fee won't have to be paid would have been good to know in advance. Thankfully there was a nice lady at the register who helped me if i could rate purely based on her kindness you would get 5 stars.

Ivy P. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

PAUL O. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
4.0

Customer did not leave a comment.

GORDON S. 
Rating:
4.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Nothing. Everything was wonderful, Lori was amazing and such a big help!

MORGAN R. 
Rating:
5.0

Wendy is top notch in Customer service.so great to work with her 2 days in a ROW

MEREDITH H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEREDITH H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

Unwelcoming customer service. Made customer feel like a burden or interruption. Opted not to purchase some moving supplies as a result. The location was easily accessible. The reservation and check-out/check-in process was fast. The rental van was in fine shape. Would Customer recommend this location? Maybe.

Logan B. 
Rating:
5.0

It wasn't clean but the 9' rental truck work perfect. The ladies at 4001 Southeast 14th street did a wonderful job assisting my needs. They were very busy and handled themselves with such professionalism. Very impressed by it. And the call center reps was a HUGE help for my moving needs. It was very easy to extend the rental truck. And because of Uhaul's experts my wife, daughter and I are very happy in our new home. Once again thank you guys for everything you did for my family. Julio Morales

JULIO M. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

Customer did not leave a comment.

ERIN K. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
3.0

The back of the cargo van could have been cleaned better. It had an odor

Richard W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

I came in and picked up a truck same day. The lady that helped me was friendly, knowledgeable and quick. Great experience. Definitely recommend.

Eduard G. 
Rating:
3.0

Customer did not leave a comment.

robert c.  |  First Impressions 
Rating:
5.0

Staff very helpful in advising that first month is free and that no charge would result from short term storage.

brent a.  |  First Impressions 
Rating:
5.0

No comments

Jesus A.  |  First Impressions 
Rating:
5.0

Kathy is really good at her job. She can take care of three customers at once while making each one feel important.

Tammy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patty V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rocci S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregory S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONTE F.  |  Overall Experience 
Rating:
1.0

I am still waiting for my phone call and my refund! Worst customer service in store ever! I will NEVER use uhaul again. The treatment I received in your facility on NE 14th street will assure myself or friends and family will go elsewhere for our needs

Deborah W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassandra H.  |  Overall Experience 
Rating:
3.0

I like everything except one thing the spirit level, that is only painful, I have some staff is very difficult to take up.

MASROOR H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  Overall Experience 
Rating:
5.0

Thank you all of you where real friendly and helpful

sherra c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charrise f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARVIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Blake S.  |  First Impressions 
Rating:
5.0

Fullfield all my needs vary excellent

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynne C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charrise f.  |  First Impressions 
Rating:
4.0

When renting did not tell me no elevator and stairs up to unit - bad

Tim M.  |  First Impressions 
Rating:
5.0

None

KENNESHA W.  |  First Impressions 
Rating:
5.0

The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.

Tim S.  |  First Impressions 
Rating:
5.0

Everything was handled quickly and professionally. Thanks for making the move stress free.

Jill T.  |  Reservation 
No reviews have been submitted for this location.

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