Customer Reviews for U-Haul Moving & Storage of Southeast

4,291 reviews

4001 SE 14th St   Des Moines, IA 50320
(@ Watrous)

(515) 287-5225

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(515) 287-5225

4001 SE 14th St
Des Moines, IA 50320
(@ Watrous)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Only one person on duty for a busy Saturday. She did fine but line was 6 deep with 1 person. It took about 45 minutes to pick up my reservation. I saw the vehicle ahead of mine go out with no gas in it. The appliance dolly was left in my rental. (I didn't order it, didn't need it) and it was loose. Unsecured, banging around as I drove. Luckily, it was just a short drive to my destination and once we had filled the truck I could secure the dolly.

John B. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Have vehicle gas tank a little fuller upon pick up!

KATHRYN W. 
Rating:
5.0

Truck was not fully clean but the ladies at this location were short staffed and working very hard to make things positive for their customers! I commend their efforts and would certainly use services at this location again.

Donna E. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
3.0

Customer did not leave a comment.

anne E. 
Rating:
5.0

Thank for helping me with boxes and blankets hunk my kids left some sleep in the truck and I forgot to put in gas sorry about that but overall was great thanks Kathy

Donna S. 
Rating:
5.0

you guys did awesome I dont normally review stuff but I can't say enough about my experience with this location every time I rent there I am impressed thanks

karl F. 
Rating:
5.0

Customer did not leave a comment.

Ted S. 
Rating:
4.0

Customer did not leave a comment.

lester H. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Craig B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful. Very easy to do paperwork

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Mike J. 
Rating:
5.0

Kathy Brown, my agent, was very knowledgeable and helpful.

David B. 
Rating:
5.0

We reserved our trailer in advance. The pick up and drop off went like clock work. They were available by phone for questions as well. Great experience.

James S. 
Rating:
5.0

Customer did not leave a comment.

JANICE B. 
Rating:
5.0

Wendy, Lori, and another woman were very helpful . Better than most Uhaul places.

ALISOUN G.  |  First Impressions 
Rating:
1.0

The sales person was so unpolited,

HECTOR O. 
Rating:
5.0

The 2 ladies that run this Uhaul at the best ever. I come here all the time. I sent all my family and friends here to. Because of them!!!! Don't lose them 2 ladies. Thank you for caring and helping with moving and storage again ladies. 💜❤💜❤💜❤

TONY P. 
Rating:
4.0

Customer did not leave a comment.

vernice k.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

melisa M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

Customer did not leave a comment.

kristy s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

Truck was clean, performed well. Staff were cordial and helpful

CHARLES H. 
Rating:
5.0

Great customer service

Stephen M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

The milage was noted incorrectly and I was order charge the manager was trying to correct it but she can't work the your system

VERNA G. 
Rating:
5.0

Customer did not leave a comment.

JIMMY Y. 
Rating:
4.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

The counter person who waited on me was Great! She is a Wonderful Employee that Uhaul should be proud of!!!!!!

Denis S. 
Rating:
1.0

It took money out of 2 cards and then I had to be refunded money then the next day it took another day of service out of my card again ans had to go all the way back to get my money. Short staff only one person working ans I hate the phone numbers for each store don't go to the store it goes to a call center.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Let Kathy Brown and her team know how great they are. Excellent service with my recent rental. Please share this with them.

BROCK G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
3.0

After being hooked up no one checked to make sure trailer lights were working. They were not. They did change plug and fixed. When returning waited in space for 15 minutes before anyone came out. Never acknowledged me. So I opted to check back in on line! A simple someone will be with you shortly goes a long way!!

JOHN G. 
Rating:
1.0

Poor customer service. They don't answer their phone when you call.

ETHA B. 
Rating:
5.0

Customer did not leave a comment.

BAO T. 
Rating:
5.0

Customer did not leave a comment.

KASEY H. 
Rating:
2.0

Customer did not leave a comment.

Erin O. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Stephen M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Johnny M. 
Rating:
2.0

Stating the the uhaul must be returned to the same pickup location so that a 400 dollar fee won't have to be paid would have been good to know in advance. Thankfully there was a nice lady at the register who helped me if i could rate purely based on her kindness you would get 5 stars.

Ivy P. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

PAUL O. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
4.0

Customer did not leave a comment.

GORDON S. 
Rating:
4.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Nothing. Everything was wonderful, Lori was amazing and such a big help!

MORGAN R. 
Rating:
5.0

Wendy is top notch in Customer service.so great to work with her 2 days in a ROW

MEREDITH H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEREDITH H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

Unwelcoming customer service. Made customer feel like a burden or interruption. Opted not to purchase some moving supplies as a result. The location was easily accessible. The reservation and check-out/check-in process was fast. The rental van was in fine shape. Would Customer recommend this location? Maybe.

Logan B. 
Rating:
5.0

It wasn't clean but the 9' rental truck work perfect. The ladies at 4001 Southeast 14th street did a wonderful job assisting my needs. They were very busy and handled themselves with such professionalism. Very impressed by it. And the call center reps was a HUGE help for my moving needs. It was very easy to extend the rental truck. And because of Uhaul's experts my wife, daughter and I are very happy in our new home. Once again thank you guys for everything you did for my family. Julio Morales

JULIO M. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

Customer did not leave a comment.

ERIN K. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
3.0

The back of the cargo van could have been cleaned better. It had an odor

Richard W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

I came in and picked up a truck same day. The lady that helped me was friendly, knowledgeable and quick. Great experience. Definitely recommend.

Eduard G. 
Rating:
3.0

Customer did not leave a comment.

robert c.  |  First Impressions 
Rating:
1.0

I arrived at my appointment time and was told they didnt have a truck for me. After over an hour of digging found out that the manager rented out my one way truck to someone local. They provided no help, no guidance, no options. I was still standing at the desk and the woman behind the counter started asking the people behind me what she could do to help them. Completely rude and not helpful at all. I had to drive back home, change the weekend plans, change the additional help assisting us for moving my daughter and called scheduling managers to find another truck for the weekend. I ended up getting the truck i was SUPPOSED to have the following morning. The staff in the office complained the entire time i was there the first day and were upset that there was so many people in line at the door the next morning. Worst experience I have ever had. Will NEVER use Uhaul again and will tell this story to everyone I know.

Andrea S. 
Rating:
2.0

Location was understaffed and the representative was rude. She tried to make me use a 17 foot truck when I ordered a 20 even though there we're multiple in the parking lot. It was only after another customer in line said he was returning a 20 foot that she gave me what I reserved 2 weeks ago. She even told me to try and have it back before I reserved ot for because it would make things easier on the company. Next time I'll use Penske!

Hunter M. 
Rating:
5.0

Customer did not leave a comment.

mike H. 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN K. 
Rating:
5.0

great service they need to answer the phone on hold for an hour

RALPH C. 
Rating:
4.0

Customer did not leave a comment.

MERRILL B. 
Rating:
5.0

Customer did not leave a comment.

Josie G. 
Rating:
5.0

the online sign up is a bit daunting

Galen K. 
Rating:
5.0

Friendly, professional staff. Equipment ready for us on time. I appreciated the dolly and blankets included in the 15 foot truck rental.

MICHAEL H. 
Rating:
5.0

I can't think of anything needed for improvement.. The woman that helped me was very helpful , polite , and friendly.....

WILLIAM D. 
Rating:
2.0

Employees need to be honest on gas gage reading and updating documents correctly.

HAMZATA F. 
Rating:
5.0

Staff very helpful in advising that first month is free and that no charge would result from short term storage.

brent a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

INGER H. 
Rating:
3.0

I had to wait 30 minutes on the return to get someone to check the equipment back in.

STEPHEN B. 
Rating:
5.0

We received excellent customer service when checking in to pick up our rental. Returning our rental was a different story. Person who waited on us grabbed keys mumbled something and just walked off. Extremely rude and we left questioning if we would be back.

JOSEPH B. 
Rating:
1.0

My card was charged for a extra day! When I dropped off the truck and contract and 7:15pm. Yes it was after hours but instead of calling me and asking they just went ahead and charged my card for an extra day. I will never ever use u haul again. I put 30 dollars of gas in it and the attended seen that it was over more then what it needed to be for the gas and I was still charged for the extra mileage. I will never ever recommend uhaul to anyone. No communication at all and they feel free to charge whatever they want!

Kelly K. 
Rating:
5.0

The van was clean and easy to drive. Enjoyed the fact that it had cruise control and a back up camera. Wasn't expecting that. Also was suprised that i was able to get what I wanted with only a days notice.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Wendy R. 
Rating:
5.0

Quick pick up. Staff member knowledgeable and easy to work with.

KENNETH F. 
Rating:
5.0

No comments

Jesus A.  |  First Impressions 
Rating:
1.0

1. Do a drug test before hiring, and randomly during employment. These women seem high. Moving to fast, don't know what they doing. Messed up my rental, the last 2 times. Still calling 3 days after I returned the truck telling me I'm late in returning it. Need to watch the camera, to see I returned it. And the woman who called last Alyssa, is rude! Told me to shut up, and calm down. I told her son talk like that. You all are accusing me of stealing a truck, basically. I have a reason to be upset. U need a supervisor, not Kathy Brown, or Alyssa. I need someone from corporate to call!!!! 515 505 9656, Constance Wilson

CONSTANCE W. 
Rating:
5.0

Kathy is really good at her job. She can take care of three customers at once while making each one feel important.

Tammy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

SHAUN J. 
Rating:
4.0

Customer did not leave a comment.

JARVIS S. 
Rating:
5.0

Location was very busy but the employees were working hard to service everyone quickly.

COREY L. 
Rating:
5.0

Employees were wonderful, welcoming, and kind. However, my truck rental was not such a great experience. Truck had a difficult time accelerating while driving. Once the truck was loaded up, we attempted to start the truck and it would not. Called roadside assistance, and they came in a timely manner. Jumped the truck, but was informed by attendant that the truck should not be turned off until drop off. He also informed me that this particular vehicle had been maintenanced for same issue 13 times in the last 6 months. Returned the truck to Uhaul location, and clerks were very friendly and did not charge me for gas because I was unable to fill the truck upon my return. It was also noted that this truck was scheduled to be out again shortly after my drop off time.

Bailey G. 
Rating:
3.0

arrived to pick up trailer to be told our light reciever did not work, came back home, tested it, it was fine, drove all the way back down and had them recheck and the trailer lights weren't working wasting an hour of our time driving back and forth. got a different trailer-they didn't change the invoice, went to return it and the serial numbers didn't match and became an issue once again when the lady in des moines assured us that it wouldn't be an issue in Kansas.

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Patty V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNN G. 
Rating:
4.0

Customer did not leave a comment.

JAYNE R. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
3.0

Customer did not leave a comment.

Rocci S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregory S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott G. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Alyssa R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
4.0

Customer did not leave a comment.

BRADY D. 
Rating:
5.0

Maintain the current service

THOMAS O. 
Rating:
3.0

Items for improvement: I called the day before my appointment wanting to confirm that the part was in and ready for my arrival. Upon calling, I waited over 15 minutes on hold then gave up. I never some to anyone and wondered what to expect when I arrived. I think it would be great customer service if someone would call a day or two in advance to confirm the appointment. Upon arrival, I advised that I had an appointment to install a hitch. The person behind the desk asked for my key and said they would call when done. It would have been nice for a confirmation of what work was to be done*. No paperwork was looked at or offered. Upon returning to pick up my vehicle, I was handed my key. Again, no paperwork, no confirmation of what work was done. I asked about the wiring and was told it was completed. After further questioning, they finally took me to my vehicle to show me where the wires were and *where the ball joint was laying in my trunk... Something i didn't purchase and didn't get charged for. If anyone had checked my order, they would have seen I didn't but the ball joint... But gave it to me anyway. I see it in your best interest to consider offering a better customer service approach which would at minimal benefit you drink giving away parts that customers didn't purchase.

Jose B. 
Rating:
5.0

The ladies inside were very helpful! Nice and fast service. Helped me hook up to the equipment and made sure everything was good to go! Will be returning for future service

CHRISTOPHER Y. 
Rating:
5.0

Excellent service and friendly staff. Keep doing what you're doing.

Scott S. 
Rating:
3.0

The truck had some tire alignment issues. The had some mud dirt around the tires and exhaust area. The tire treads in the rear are almost gone. The truck needs maintainance before handing to the next customer. On the way it could do with some maintenance.

Nana B. 
Rating:
5.0

I did the online check in. The process was quick and the personable agent made it a pleasurable experience.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

DONTE F.  |  Overall Experience 
Rating:
1.0

I am still waiting for my phone call and my refund! Worst customer service in store ever! I will NEVER use uhaul again. The treatment I received in your facility on NE 14th street will assure myself or friends and family will go elsewhere for our needs

Deborah W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassandra H.  |  Overall Experience 
Rating:
3.0

I like everything except one thing the spirit level, that is only painful, I have some staff is very difficult to take up.

MASROOR H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  Overall Experience 
Rating:
5.0

Thank you all of you where real friendly and helpful

sherra c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charrise f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARVIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY A.  |  First Impressions 
Rating:
5.0

The ladys that was there were very friendly and helpful.

JUSTIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BREON M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Blake S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deaonda B.  |  Overall Experience 
Rating:
5.0

Fullfield all my needs vary excellent

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan C.  |  Overall Experience 
Rating:
3.0

I didn't even end up using the storage. Staff was friendly but overall communication wasn't what I expected.

NANCY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  First Impressions 
Rating:
1.0

The manager was very unprofessional and rude. My unit end up getting mice from someone who brought them in the building for the third time. An Uhaul employee informed me that it was the third time that the building had mice.

choyce j.  |  Overall Experience 
Rating:
5.0

Had my things in storage for over 3yrs every body was nice

jeffery r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andre b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynne C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charrise f.  |  First Impressions 
Rating:
4.0

When renting did not tell me no elevator and stairs up to unit - bad

Tim M.  |  First Impressions 
Rating:
5.0

None

KENNESHA W.  |  First Impressions 
Rating:
5.0

The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.

Tim S.  |  First Impressions 
Rating:
5.0

Everything was handled quickly and professionally. Thanks for making the move stress free.

Jill T.  |  Reservation 
No reviews have been submitted for this location.

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