Customer Reviews for U-Haul Moving & Storage of Southeast

4,417 reviews

4001 SE 14th St   Des Moines, IA 50320
(@ Watrous)

(515) 287-5225

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(515) 287-5225

4001 SE 14th St
Des Moines, IA 50320
(@ Watrous)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Warren F. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Very friendly staff at check in and fully explained contract and rules.

CARLA C.  |  First Impressions 
Rating:
5.0

Keep it up

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

DALE H.  |  Overall Experience 
Rating:
5.0

Very friendly staff! They made sure we didn't have any questions and were very knowledgeable.

WENDY M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

Luke W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
3.0

No military, law enforcement or medical personnel discounts. My family and zI are loyal customers also. Customer Service awesome. 5154142644

KERSSANDERS M. 
Rating:
3.0

Customer did not leave a comment.

THERON K. 
Rating:
5.0

I'll put the three women up against your best guys and the girls will win hands down. They were awesome. You should make that location the training center.

JON D. 
Rating:
4.0

See pick up comment section -thank you .

Sharon A. 
Rating:
5.0

Truck had a problem with the steering. Other then that everything was great. Nice employee's easy pickup and the price was the best.

KATHY S. 
Rating:
5.0

Customer did not leave a comment.

frederick j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisabeth P. 
Rating:
5.0

All was good. The woman who helped me was outstanding

Darren M. 
Rating:
5.0

I really love your employee's at this location they are very helpful, polite, friendly, and outgoing and they go above and beyond for the customer. my experience at this location is never bad ,

Candy L. 
Rating:
2.0

The website was slow and booted me off multiple times. It was not my phone because i could access other sites just fine. And i was charged a 25 dollar cleaning fee. That truck was as cleaner or cleaner than when we got it. I just had the furniture blankets in the back. You guys nickle and dime us! It is not as simple as 19.99 plus mileage. I have to rent a 26 footer next month and i will most likely be looking at other alternatives.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
2.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

Kenia M. 
Rating:
4.0

I was not happy that no one contacted me to tell me U-Haul had shifted my original reservation from Ames to Des Moines. Then to have someone tell the Des Moines manager that I could not have a trailer because I was late nearly sent me over the edge. THANK YOU very much to the rep at the Des Moines location that said I was getting a trailer no matter what. She was very much about making the customer happy.

David P. 
Rating:
5.0

Outstanding service. Thank you for your help in getting us under way so quickly! Will recommend again!

COURTNEY F. 
Rating:
1.0

The uhaul was dirty, had a broken seatbelt, gears got stuck, broken tail light, bad windshield wiper, trailer lights kept going out, smelled like smoke

DESIREE F. 
Rating:
4.0

The lady who helped me was very nice and respectful. So just keep employees like that and your business will do great and I'll refer people to see it

TODD H. 
Rating:
5.0

Excellent customer service. Very friendly. They took care of you in a timely manner.

LINDA W. 
Rating:
5.0

Had personal problems going on and Lori came to the location to help resolve. Was very patient and went above and beyond her job to help me.

donna d.  |  First Impressions 
Rating:
4.0

One of your female workers was amazing. Unfortunately I didn't get her name but she is a great employee. We were very impressed with how hard she worked. Definitely needs a raise.

BERNIE M. 
Rating:
5.0

Good service for mankind

Timothy H.  |  Overall Experience 
Rating:
5.0

Drop off extremely fast and easy!

Rod G. 
Rating:
4.0

Customer did not leave a comment.

jeff H. 
Rating:
3.0

Not sure how it went from $50 to $115 when I had it back in 4 hours and put gas back in it.

JOSEPH A. 
Rating:
5.0

Insurance fees were different than was selected on Uhaul website. Station computer did not have the $8.00 minimum plan as selected or advertised. False advertisement

DANIEL V. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

Left some equipment in the back & called everyday for a week to have them look just to be told that someone will call me with information & then nobody ever does…. Very poor customer service

COLE W. 
Rating:
5.0

Great 👍 customer service

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Everyone was attentive and very helpful.

STEPHEN P. 
Rating:
4.0

Customer did not leave a comment.

Don S. 
Rating:
3.0

Was charged for fuel when I fueled up the vehicle to where we live led it up at.

Domonic S. 
Rating:
4.0

Customer did not leave a comment.

LYNDA H. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

The ladies at this U-Haul were very nice, knowledgeable & helpful. The computer seem to be slow, as checking in took a little longer than I expected.

jeannia S. 
Rating:
5.0

The staff was helpful and kind

JOHN K. 
Rating:
5.0

The ladies were wonderful!!!

HIRAM M. 
Rating:
5.0

Nothing . Everything was great. Quick and friendly check out and the same with return. A job well done.

KATHLEEN A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
3.0

I've never had to pay a 'deposit' on a U-Haul rental before. I paid cash at the pickup location, but had a problem getting the deposit back at the drop-off location. They wanted to 'mail a check'... No, thanks. I paid cash for the deposit, I expect cash back. I'm not going to wait for a check. I will not go through that hassle again... if U-Haul demands a 'deposit', I'll just rent from somewhere else in the future.

JOHN T. 
Rating:
5.0

Excellent customer service

MARLOM V. 
Rating:
1.0

Well first off, I was charged $75.00 for the quarter of tank of gas that was left in the truck as to what the Ft.worth location told me to return the truck with same amt of gas that was in it when I got the truck!

Patrick N. 
Rating:
3.0

It was pitch black in the unit. If it had lights, I’d provide a better rating. The staff was always very nice. It was secure and clean and well maintained. The unit was accessible and my items were well and safe and no issues arose. My only issue, again, is that I wish it was better lit.

Kelly B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSHUA V. 
Rating:
3.0

Customer did not leave a comment.

Dylan B. 
Rating:
5.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

JOEBANY C. 
Rating:
1.0

Not charge for services not rendered and don't lie to customers and accuse them of prior damages to the truck when they have video evidence before even leaving the property

CARLA H. 
Rating:
5.0

Great truck! Ready on time! Great moving experience.

Craig S. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Lot was so packed full it was a bit confusing/nerve-racking to pull the truck in but not a huge deal. Overall perfectly fine!

Jenna K. 
Rating:
5.0

Customer did not leave a comment.

MONICA J. 
Rating:
5.0

Customer did not leave a comment.

Luke G. 
Rating:
5.0

Customer did not leave a comment.

Skylar K. 
Rating:
5.0

Customer did not leave a comment.

Margaret W. 
Rating:
3.0

Well... it would be great to understand why you have an online check-in if you still have to go inside to actually get all the paperwork and everything done. Your Internet was extremely slow, resulting in a long delay getting my vehicle. A woman named Crystal, NOT from this location, called my mother to verify the number and was extremely rude, and then called me. Very unpleasant. The woman who finally checked me out was pleasant and as helpful as she could be.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Everything was fine.

Joshua W. 
Rating:
5.0

The staff on SE 14th Street in Des Moines Iowa went above and beyond to help me...

beckie w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W. 
Rating:
5.0

Customer did not leave a comment.

raichel r.  |  First Impressions 
Rating:
5.0

People in Des Moines were awesome

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

AMY J. 
Rating:
5.0

The girls in the drs Moines office are the bomb!! I don’t know about other Uhaul, but these girls are exceptionally customer service oriented and go the extra mile. The new girl is wonderful!! Thank you to all of you!!

ALISOUN G.  |  Overall Experience 
Rating:
5.0

Love them! They are awesome. The girls at the SE 14th street location are far superior to most places

ALISOUN G. 
Rating:
3.0

Not take so long to process the return of truck! Took u almost a week to send me a receipt and return of some money.

Tasha H. 
Rating:
2.0

When a vehicle breaks down and road side assist is called your expected to wait with the vehicle! I wasn't called by road a ide until 5 hrs later and I was working! Thats an unreasonable request.

elaine L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
2.0

Don't send them out on a way trip across a few states with a BAD TIRE

DINA H. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

The lady that helped me at pickup and return was very nice. Thank you

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

VANTHANA L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Awesome place

Patrick H. 
Rating:
5.0

Customer service was above and beyond excellent!!!

TRACEE S. 
Rating:
5.0

I had a great experience! Everything went quickly when I checked in so I was able to start moving right away. The staff was extremely help full and made everything easy to understand. They additionally took extra effort to locate an open storage unit closer to the door for me due to having a disability.

Justin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Perfect fit for what I needed both vehicle and price

KATHLEEN N. 
Rating:
5.0

Customer did not leave a comment.

Julienne G. 
Rating:
4.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

Very happy

Keyur P. 
Rating:
5.0

We rented the truck because ours broke down on the way to move our daughter to Chicago. And Kathy made our stressful situation a little bit better. After we left, she found a credit card we had left in the truck and returned that to us as well. Thank you Kathy!!

JILL D. 
Rating:
5.0

no issues. fast friendly customer service at counter

Dave K. 
Rating:
5.0

Great customer service

MAURICE D. 
Rating:
5.0

Customer did not leave a comment.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Customer did not leave a comment.

LAURA F. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL C. 
Rating:
3.0

Allow easier pick up. Allow customer to pick how many miles so they aren't charged over mileage fees

Ryan J. 
Rating:
3.0

Customer did not leave a comment.

Byron W. 
Rating:
1.0

Horrible customer service experience when I first came in for a reservation I made online. I stood in line waiting for 15 minutes while a clerk was available the entire time sitting behind the register. I was then told that there were no uhauls available that day. I went back the following week after placing another reservation online and was brought a 15' uhaul that was only filled 1/4 of the way. I was told to return it with same amount of fuel which I did by fueling up literally across the street prior to the return and yet I got charged for fuel service $30 and fuel charge $34.65.

Imogene V. 
Rating:
5.0

Customer did not leave a comment.

MOUKDA M. 
Rating:
2.0

It looked cluttered and we were told just drop the trailer and your done. No paperwork saying we brought the thing back.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

LYLE S. 
Rating:
3.0

Customer did not leave a comment.

AUTUMN B. 
Rating:
5.0

Scared me by calling the next day asking for it to be returned. I rented for 4 hours and brought back 24 min early. I have tried to call the location 5 times with no answer.

CORA H. 
Rating:
5.0

Staff is extremely helpful and kind. We were late to drop off our uhaul and they didn’t mind at all! More business should be understanding like this. Very clean and well kept facility

SHAUNMICHAEL H.  |  First Impressions 
Rating:
5.0

Wendy is top notch in Customer service.so great to work with her 2 days in a ROW

MEREDITH H.  |  First Impressions 
Rating:
5.0

No comments

Jesus A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rocci S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONALD B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARVIN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Blake S.  |  First Impressions 
Rating:
5.0

Fullfield all my needs vary excellent

John B.  |  First Impressions 
Rating:
5.0

None

KENNESHA W.  |  First Impressions 
Rating:
5.0

The Manager, Bailey, was great. She was very helpful in answering my questions and I appreciate her willingness to assist me with my deliveries.

Tim S.  |  First Impressions 
Rating:
5.0

Everything was handled quickly and professionally. Thanks for making the move stress free.

Jill T.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top