I don’t see where you can improve. Staff was great.
VICKY RCustomer Reviews for U-Haul Moving & Storage of Southern Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr Mike was a great person to work with.
Bobbie E | First ImpressionsA perfect experience from start to finish!
TARA MA perfect experience from start to finish!
TARA MVery helpful and nice staff
FRANK Rneed to figure out your mileage ratio for customers.
MATTHEW BI wouldn’t change anything Mr. Mike was a great help and Mr. Jarvis was too thanks again
ROSHICA PIt was roaches in the uhaul even after cleaning it didn’t work because they got inside of my things
Brittany JThe staff is amazing! Very friendly & helpful, & just nice people. Definitely will us this facility again.
DAVID H | Overall ExperienceMike was great. He took care of moving the reservation, and helping get me hooked up and on the road.
RONALD PWonderful, friendly lady that helped us.
DAVID H | First ImpressionsJarvis at Mansfield Road in Shreveport location was great and Elicia at the State Line Ave in Texarkana, Texas. They both were great! They both paid attention to detail very knowledgeable, attentive to my needs and very pleasant to converse with them. Thank you both very much!
TRACI G | First ImpressionsI was able to deal with the owner of this location & it was a great experience. He was so pleasant, so helpful & offered his help if I needed anything. I will always go back to this location because the customer service was wonderful.
PATRICE Pvery friendly knowledgeable kind helpful respectful person
ROSEMARY SUp grade the equipment, mainly the vehicles therefore and handling is good.
RONNIE JAlways a pleasant experience at this location,,
DANA HExcellent customer service very friendly and made the process easy for me
JAMES CNothing, keep the same courtesy to cusi
RONNIE JAbsolutely amazing
CEDRIC BWhoever took our information at front desk was so kind and helpful and made the whole experience amazing
SHANE EThe staff was very helpful and professional 👏
melvin d | Overall ExperienceContinue on the way you are conducting business. You guys are the best 👌
MELVIN DThank you for the excellent service.. Very nice and helpful people...
VICKIE S | Overall ExperienceFantastic customer service and support with the friendliest employees!!
JEFFREY AI had reserved a one way truck. When I got there one was not available. I was sent to another location and it was closed when I got there. The original location did call and said they had a cancelation for a one way and that it was available. I was given a price of $117 and I told them that I was driving the truck 70 miles and 30 back to the drop off location. I was charged an additional $85 for mileage. I should have been told that I would have been charged that much on the front end. I know that the mileage was an open item as you do not know what will actually be driven but I told them at least 100 miles and they did not mention that I would be billed that much. Also I was texted on my way to return the truck and they changed my drop off location at the last minute
JOHN GNever had any bad events or experiences while storage with you haul only one break in over a period of 5 years and that situation was taken care of in a quickly manner. The only reason for moving out is that I had my own storage space built at my home and no longer needed the unit! Thanks very much!
MICHAEL L | Overall ExperienceThe Shreveport team was very supportive and answered questions throughout the move out process. Happy Holidays!
Zatika G | Overall ExperienceNo comments
MANUEL CChange nothing
BRIAN WFix the radio.
JIM PWell the chassis of the truck was extremely squeaky but that's to be expected from a 14 year old truck... however the brakes... they need looked at..I was sliding into red lights and I slowed down car lengths in advance
NICHOLAS PLove staff and facility. Great location. I'm a U-Haul type of guy.
Larry W | First ImpressionsIt's nice and the guy who rented me the storage was really nice and cool.
DARIEN S | First ImpressionsMike and staff always made me feel welcome on the premises. I always felt safe, too. Everyone went above and beyond to accommodate me. Thank you for being there for me during my time of not having a permanent home.
Janis K | Overall ExperiencePoor customer service
Tacoya TLady working there is rude. Vehicle not washed & smelled like cigarettes, The AC couldn't be used due to smell. Have photos.
James HExcellent customer service
CHARMANE BBest location in the city in my opinion. It’s never a hassle unless they are out of U-Haul’s then I have to deal with another locations. Mansfield/Colquitt Rd location is a 10/10 I highly recommend.
Katrina H | First ImpressionsI do not see where you need to improve. Very friendly, I got in and out no problems.
VICKY RThe lady working was just an absolute pleasure! We need more people like her!
JASON SThe customer service was great!!, but the vehicle dripped oil all over my drive way and now I’m trying to find away of cleaning it up. The brakes on the truck could have been better. That particular truck needs to be replaced.
Eric HPrices were higher than expected for someone on a fixed income or past the age of 78 years. If the company would reduce their prices after so many days of needing your truck or give a special rate for using your helpers and your truck to expedite the move it would be very helpful. Poor people can hardly afford to move and I felt uninformed and therefore unprepared to pay that much extra money.
GERALDIE GThis is the best location everyone is very friendly and they keep it clean
Laressa M | Overall ExperienceI left because my rent continued to go up, up, up and up
Larry L | Overall ExperienceGood experience.
Edward GNo improvements are necessary ! Everyone were polite and helpful !!
LOUIS GVery professional, easy to work with
Kenneth BTold the nice gentleman the experience we had earlier and he was sorry that it happened and told me to call an 800# to get refunded for the insurance and the dolly.
KEVIN JLa Twan did a wonderful job
David SReally nothing so far.. He was very helpful and a people person.
LAKEISHA GOne of the inside dual rear tires was flat upon delivery to me, indicating vehicle wasn't fully inspected prior to handing over the keys. Otherwise no issues with the experience and good service.
Chris FSuper friendly staff. Answered all questions, had no issues. Highly recommend!
JILLIAN MVery difficult time getting uhaul truck. Spent over an hour trying to get the code to get the keys. Then the window if time expired and we had to work for a very long time with Customer Service to revise the pick up window to finally obtain the keys.
Amy SI ordered a 15 foot. I received a 10 foot. I was told the 15 wasn’t available. They had on sitting on the lot there. Now I have to make several trips back and forth to get the rest of my stuff. This was terrible. I will pay a little more money and go with another truck rental next time.
Carl DSuper friendly and helpful
Andrew BThis is the best U-Haul dealer that I have ever rented from
Edward GGreat customer service, and clean location.
Kevin BVery knowledgeable and friendly staff. One of the nicest managers of any U-Haul I have used anywhere in the United States.
Edward GCustomer service was Amazing 🤩
LaToya W | First ImpressionsI’m so bad with names I admit but the gentleman at this location went above and beyond to help me. Totally grateful and my experience above a ten!!!! 🙏🏾👍🏾
Tamika GExcellent knowledgeable staff. Friendly and helpful.
Debra CHad problems using the app for pickup and return. It kept glitching, freezing & was unresponsive at times. We have had similar problems with it before but this was the worst. We wasted a lot of time unnecessarily.
Anthony CAbsolutely wonderful! Everything!
Steven CLighting in units would be helpful.
brittany l | Overall ExperienceVery informative and friendly.
JOANNE R | First ImpressionsClearer signs for where to park Uhaul, because there are storage units everywhere! So, I lined up with the other Uhaul trucks by storage units near back of property.
Melody GGreat customer service very helpful 😊 thankyou
CORMELIA HThe agent was so kind. I really enjoyed talking to him. He made my experience renting a truck super easy!
Jo LGreat staff. Always friendly and helpful.
DEBRA C | Overall ExperienceEverything went great!!!!
Rachel BThe manager at this location, Mr. Mike is great and works with his customers. I think him being the type of manager that he is affected his staff because they were very helpful and accommodating as well. I would definitely use this location again and recommend it.
veronica f | Overall ExperienceGreat staff and nice facility.
DEBRA C | First ImpressionsUsed this UhAul for many years and have always received the best service. Mike is the best
SUZETTE W | Overall ExperienceEVERYONE was so kind and helpful to this great-grandmother.! I am sooooo appreciative. Michael took a phone call from me at home!!! Jarvis went above and beyond to help me get the lock placed correctly on my storage room. Thank you, U-haul!!! You are the BEST.
Janis K | First ImpressionsThank You
Ashunti J | Overall ExperienceVery uplifting caring workers MR MIKE is the best that can ever runs the uhaul business they will always get my business every time I move. They make you feel so comfortable warm and welcoming. Most of all SAFE !!
JESSIKA E | First ImpressionsMichael and the staff exude a level of professional that goes far beyond the norm. I truly enjoyed working with them. Can we give them all $10000 raises?(:)
Anthony H | Overall ExperienceThey were very aware of their jobs. Very nice and polite. Also helpful.
Marie S | Overall ExperienceI love the staff at the location I was housing my items. They were very helpful Everytime I ever needed help. Thank you to Mike, Jarvis, Brandon, Ron and Trent/ Triston.
willetta d | Overall ExperienceThe last 3 years were smooth sailing! Thanks for all the help! Very reasonable prices. If I ever need to store anything again I will look no further than uhaul!
laporsha w | Overall ExperienceMr. Michael gave phenomenal customer service along with made my experience less stressful. I received customer service beyond expected standards.
Mellisa M | First ImpressionsGreat representatives! Always friendly and helpful!
pamela r | Overall ExperienceFirstly, too little vehicle maneuvering room. Secondly, I rented online at 1059am. The uHaul storage facilty rented it to someone else after 12pm, but before I arrived. When I arrived the other person was already in the unit. I was unable to find and gain access to another storage facility and ended up putting items on my front porch.
Francis B | Online Move InFast and Reliable service!!!!
katima a | First ImpressionsAwesome Mgt Mr Mike Thompson at Southern Hill Uhaul and staff
ASTRED A | Overall ExperienceI made reservations for my storage but it wasn't in the system when I returned to move in it. Lucky I save it on my phone. Still waiting on me 43.00 return back to me on my card. Storage was to small for a 119. 00 a month.
Bridgette H | First ImpressionsThere was no lighting in the unit we used. Rats got in the unit and made a mess. The rats destroyed some books. It was reported to a young man in the office snd he offered no help. He did not appear to be knowledge about how the situation could be handled. The rental prices continued to go up. We were customers for approximately six years. Not at all happy with UHAUL and would not recommend to anyone.
Ponder M | Overall ExperienceThey are perfect..
lathasea w | First ImpressionsVery helpful considerate very good customer service
Lawrence G | Overall ExperienceGreat customer service
charmecia W | Overall ExperienceGreat
DWAYNE B | Overall ExperienceMy 2nd time using and absolutely loved it
stephanie p | Overall ExperienceI will definitely be using them again! It’s one guy that works there that helped me get my storage he was amazing! I can’t remember his name
Kaliyah J | Overall ExperienceSold my stuff with out me knowing it, didn't email until after sold my stuff that's wrong
Mechelle M | Overall ExperienceWe’re so helpful to me and also I think you’re for your business and helping my future self and good condition too and thanks again Gloria Willis
gloria w | Overall ExperienceStaff was very professional and very helpful
Carolyn W | First ImpressionsIf I need to store my items, I will definitely use them again.
Maria S | Overall ExperienceLove this storages facility. The staff has always been helpful. If there are any type of issues they have a solution!
VERONICA F | First Impressionsthe store manager is a angel
sasha h | Overall ExperienceSpent 4 years with u haul Thanks very much
VERGENIA M | Overall ExperienceMy items were maintained in good condition for about two years. Overall, staff and stored items were very pleasing. I would use this Southern Hills facility again. Thanks again.
rebekah r | Overall ExperienceThe young man/assistant was very friendly, knowledgeable, helpful, and patience.
betty m | First ImpressionsRats ate my belongings up. Assistant manager was rude and had terrible customer service
Candice p | Overall ExperienceThe gentleman working was very very helpful and allowed me to see the unit size. Just a very good experience.
tammy t | First ImpressionsStored my belongings for 5yrs, no problem, no fuss. Thks
Regina R | Overall ExperienceMike was amazingly helpful and very nice
SHELBY J | First ImpressionsThe best customer service I seen in a long time.
Teresa C | First ImpressionsStaff was always helpful and courteous. Whenever I move again, I will use them again. Will recommend them to family and friends.
Gwendolyn L | Overall ExperienceVery helpful and professional
melvin d | First ImpressionsI wish office hours were a little longer
Teresa J | First ImpressionsGood location for me.All employees were courteous and helpful.I have no complaints.
Irma m | Overall ExperienceJust wish I could of got my items but they got sold…
Rebecca J | Overall ExperienceI will definitely rate this U-Haul A1. Excellent customer service. I have been dealing with U-Haul for a long time and are definitely the best. Thank you guys for everything!
Veronica F | Overall ExperienceHad the unit for 4 years, no complaints.
CHRIS C | Overall Experiencei can't recall ever having any bad experiences with U-HAUL. They have always been professional and courteous.
DEBRA T | Overall ExperiencePrices are a little high but security is good people are friendly location is convenient for me
Irma m | First ImpressionsHonestly the old Caucasian guy that works in the front is extremely rude, and does reacist things... I don't like him, my father told me not to get a storage unit there because he's experienced the same thing. That guy attends to talk to people any kind of way and he has an entitled attitude about himself, he's rude and racist.
felicia d | Overall ExperienceGreat service!
LATARIUS D | Overall ExperienceThe manager was very helpful
Glenda N | Overall ExperienceManagement was nice & very friendly!
Kiara W | Overall ExperienceThe staff is always very polite and helpful
Linda L | First ImpressionsDid notice a couple cockroaches in the storage room I rented... plan on putting a roach motel in.
TAYLOR B | First ImpressionsI need to cancelled though. The stuff is ruin.
Sandra H | First ImpressionsWhat a great facility and the staff was awesome. They were always very helpful and friendly. Thank you for the great service.
JEFFERY J | Overall ExperienceVery nice, quick and easy, storage unit was clean.
ally r | First ImpressionsOur storage unit roof leaked and got a lot of our stuff wet we have not been contacted by the insurance we purchased
joel w | Overall ExperienceNeed to make sure that rooms are dry after you clean them out. I had a few spots that had a little water in my unit, but I still was able to place my totes down first on the dry part of the room.
Leslie H | Online Move InStaff very friendly
Frances H | First ImpressionsIf I need to rent anything, I will be back.
Cheryl S | Overall ExperienceThe customer service Skills of the management (Shenoa Mandigo) and her team Member (Mike) were outstanding in all aspects. They were helpful with any issues that came up.. Highly recommend this location and staff for their professional attitude during my rental period. Well done !
billy w | Overall ExperienceGreat facility, well kept with very friendly management and stafff
SCOTT S | Overall ExperienceWe rented a climate controlled room while building a house, and couldn't be more pleased with U-Haul's building, security, ease of rental, and service!
Michelle M | Overall ExperienceExcellent customer service
David M | First ImpressionsThank you for a secure year. Nice staff.
Rosia H | Overall ExperienceWill go back any time
TORRIE A | Overall ExperienceVery nice and clean facility! Each worker we encountered was very professional and helpful
Jerry B | Overall ExperienceN/A
ANGELA B | Overall ExperienceWill use again
Walter W | Overall ExperienceThis is about the 4th time using this location. And I wouldn’t change the it for the world, this staff is very helpful and professional. Thanks
Bridgette H | Overall ExperienceNot sure why you are now sending me a bill for $155.90. I handed that check to the store owner ON TIME and was called back. I was handed the check back since I was moving out. What's the deal?????
JEANETTE O | Overall ExperienceDuring our remodel, it was necessary to store home furnishings. It was very convenient having this UHaul facility located so close to us.
Evon M | Overall ExperienceGreat employees on staff
CHARLES W | Overall Experienceexcllent
Maketria A | First ImpressionsVery nice workers
TORRIE A | First Impressionsa+
KENNETH L | Overall ExperienceThey are the best
Lawrence G | First ImpressionsMr Mike was very nice and informative.
Rosia H | First ImpressionsMoved in and got settled. Clean unit.
kaiser c | First ImpressionsEveryone was nice, facility was clean
Sacora L | Overall ExperienceI’m so happy to see there are some nice people in the world and helping me to put my things in place that i feels that it’s in safety place and I wanted to thank y’all that I’m with uhaul company.
gloria w | First ImpressionsVery kind people. Were a great help to me because my wife passed away & they were so understanding & helpful
JOHN A | Overall ExperienceI had such a great experience. The staff was awesome and very helpful.
celia e | Overall ExperienceFacility is well kept and secure!
COURTNEY L | Overall ExperienceRented 2 separate facilitating a move from Houston Texas. Manager and staff alike were always friendly and cooperative, helping to make my transaction so much easier. Definitely use again.
Douglas K | Overall ExperienceVery helpful and a sincere concern to satisfy.
Doug D | ReservationNice experience
THERESA B | Overall ExperienceProfessional and polite. Helpful and informative. Couldn't ask for a better experience, they are extremely friendly, fast and efficient!
keith m | Overall ExperienceThe workers in the office was so friendly and made my move to Louisiana a pleasant one
john w | Overall ExperienceEvery one was so nice and helpful! Yes I would use again and recommend to my friends and family! Thank You
FAYE M | Overall ExperienceEntire staff very professional
suzette w | Overall Experience