Customer Reviews for U-Haul Moving & Storage of Southern Hills

607 reviews

9380 Mansfield Rd   Shreveport, LA 71118

(318) 686-7198

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(318) 686-7198

9380 Mansfield Rd
Shreveport, LA 71118

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent, courteous, and professional staff. Great rental place! Dr. Washington

Richard W. 
Rating:
5.0

Customer did not leave a comment.

SHERRY K. 
Rating:
5.0

Friendly and helpful staff

John W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

kaiko w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

Mike the manager is fantastic. He really cares—- if you ever had a bad experience at a u haul location —- I can tell you right now that if you ever use this location you would always go back. Everyone is friendly and helpful there. A+ plus. 9380 Mansfield rd Shreveport, LA clean clean clean and I just can't say enough good about this location. Shelby Jones

aaron J. 
Rating:
5.0

Stored my belongings for 5yrs, no problem, no fuss. Thks

Regina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

I came to this location because your general manager at the Hollywood location is very unprofessional. My brother had a hard time apparently and she was telling me all about it. She said he thought he was superior to her and called him a racist which is very ironic because they are both black. Aside from that she really didn't have any business talking to me about his business.

joseph M. 
Rating:
4.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Brandon greeted me at the door not waiting for me to get inside and was quick to check us in and get us on our way.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Demetric F. 
Rating:
5.0

Mike was amazingly helpful and very nice

SHELBY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Labrisha J. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Lindsay C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lamar H. 
Rating:
4.0

Customer did not leave a comment.

Semmie B. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
2.0

When I got there to do the check in with my cell phone …. it told me what truck was mine. Well I went to find it and somehow the truck that was reserved for me was also reserved for another guy that was there at the same time I was. How do you assign the same truck to 2 different people? The person working there straightened it out but it put me behind a little.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

great service and very helpful staff; will use again if needs arise

Ronnie J. 
Rating:
1.0

Customer did not leave a comment.

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

Dion G. 
Rating:
5.0

The best customer service I seen in a long time.

Teresa C.  |  First Impressions 
Rating:
3.0

I explained the situation to the guy I dropped the truck off too and he said that he couldn't help me and good luck getting anything back

Charlie H. 
Rating:
5.0

Staff was always helpful and courteous. Whenever I move again, I will use them again. Will recommend them to family and friends.

Gwendolyn L.  |  Overall Experience 
Rating:
5.0

Very nice and courteous staff.

Carla A. 
Rating:
5.0

Very nice and friendly manager! Easy rental!

Barry M. 
Rating:
4.0

Customer did not leave a comment.

DavidC H. 
Rating:
5.0

Very helpful and professional

melvin d.  |  First Impressions 
Rating:
4.0

I wish office hours were a little longer

Teresa J.  |  First Impressions 
Rating:
4.0

The attendant was very helpful

Thomas L. 
Rating:
3.0

Customer did not leave a comment.

shefelah b.  |  First Impressions 
Rating:
5.0

Truck had a service warning light on for the entire trip

WILLIE A. 
Rating:
4.0

This comment is not applicable to either the pick up or drop off locations. However I had several occasions to need to call U-Haul and the first time I called I spoke with a man in scheduling who is absolutely the most rude person I've ever dealt with in customer service. The last time I called I spoke with a regional representative in Shreveport, Andrea, she was absolutely wonderful. I cannot say enough good things about her, about how she handled my situation and the help that she was able to give me. I hope it you consider her a valued employee because I certainly did.

Christelle S. 
Rating:
5.0

Staff at pick up location were very helpful and friendly. Took about 10 minutes to get paperwork finished and into the truck and on my way. Staff did an excellent job

Wayne A. 
Rating:
5.0

Customer did not leave a comment.

Alexis P. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

N/A

Erica B. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

nancy R. 
Rating:
5.0

Employee was very knowledgeable and friendly.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

courtney W. 
Rating:
5.0

Great staff, great attitudes, and they made my day.

Patrick C. 
Rating:
1.0

There is an open customer complaint on the manager of the store. Refer to pending customer complaint.

Aryka W. 
Rating:
4.0

At today's fuel prices please double check the fuel gauge. Please again thanks for the very good working, well driving equipment. The Truck and Tow Dolly worked almost perfect. ( only problem was that lady in Shreveport who was very much nice and very polite & very Professional

Melissa J. 
Rating:
5.0

Customer did not leave a comment.

ANDREA C. 
Rating:
5.0

Customer did not leave a comment.

LaShonda S. 
Rating:
5.0

Customer did not leave a comment.

Antionette O. 
Rating:
5.0

Keep doing what you doing great service

Daniel C. 
Rating:
5.0

Manager and employees are always Friendly and knowledgeable

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Jody P. 
Rating:
5.0

Customer did not leave a comment.

willie F. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Dion G. 
Rating:
5.0

Nothing everything was A OK, didn't have any problems, THANKS

Doris F. 
Rating:
5.0

Customer did not leave a comment.

Benard R. 
Rating:
3.0

The gentleman that took care of me was very professional and I regret not getting his name. He is an asset to you company.

mary H. 
Rating:
5.0

Customer did not leave a comment.

meshell H. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

The gentleman that assisted me was knowledgeable and efficient. He was very friendly.

Edward G. 
Rating:
5.0

I started the rental process online and completed check in at the counter. The process was simple, and I received my rental in no time. Mr. Mike and Sheena were awesome.

Shavon H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
4.0

All good.

leon B. 
Rating:
5.0

Customer did not leave a comment.

Georgia C.  |  Overall Experience 
Rating:
5.0

We have rented many u-hauls over the years and this was absolutely the best of the best from beginning to end. The young man that helped us was so very nice and helpful from checking us in, selling us some mattress covers , to taking our payment . He also explained how to show the existing damages and fuel on the email that was sent to my phone. It has been a little over a year since we rented several and u-haul wasn't that updated on their rentals. My two grandchildren in Shreveport will be going to LSU next Fall and I definitely plan to rent what we need from this location.

patricia K. 
Rating:
5.0

Customer did not leave a comment.

Kanekia B. 
Rating:
5.0

Could not have been better. Thank you Brandon.

Shelia J. 
Rating:
5.0

Customer did not leave a comment.

Candice M. 
Rating:
5.0

Good location for me.All employees were courteous and helpful.I have no complaints.

Irma m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mine J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Renita M.  |  Overall Experience 
Rating:
5.0

Just wish I could of got my items but they got sold…

Rebecca J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Frederick D. 
Rating:
4.0

They didn't have the truck I needed however the customer service rep got me into a bigger one and added a utility dolly. She was amazing.

Aviance S. 
Rating:
5.0

I will definitely rate this U-Haul A1. Excellent customer service. I have been dealing with U-Haul for a long time and are definitely the best. Thank you guys for everything!

Veronica F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice p.  |  First Impressions 
Rating:
5.0

Had the unit for 4 years, no complaints.

CHRIS C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
5.0

Customer did not leave a comment.

Kimo S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Getonio C. 
Rating:
5.0

Customer did not leave a comment.

Quincy M. 
Rating:
1.0

Customer did not leave a comment.

Jasmine M. 
Rating:
4.0

Customer did not leave a comment.

Jath M. 
Rating:
3.0

I rented 24 furniture pads, a furniture Dolly, an appliance Dolly and two regular dollies. They didn't have any furniture pads when I got there except the six on the truck and no furniture Dolly. Their excuse was that they didn't have any but I pointed out that I made my reservation on Tuesday and they had a four days to make sure everything was with the order. They tried to send me to other locations to pick up what I needed. I told them I should have been called well before I came to pick up the truck. I had movers scheduled and had just come from staying with a family member in the hospital who has Covid pneumonia. Also, later I discovered I had $100 cash missing out of my wallet. There was five hundred in there originally to pay the movers and I had left my wallet on the counter to walk outside and get my phone never thinking I'd be stolen from. You should check the cameras for 9:15-9:45 am on Saturday the 15th to confirm this. It's not in my car. I paid with a credit card at the location and never pulled any cash out. I'm not happy overall with this experience. The black male employee tried to get the supplies brought to the store for me but the older white man just wasn't willing to go that extra mile. When the black man pointed out the blankets in the store, the older white man told him those were for sale. So he could've made this right, but chose not to. If this had been one of my employees treating a customer like this, they would've been fired on the spot.

Kelley D. 
Rating:
5.0

Thank you Jarvis for helping us!!

Valencia H. 
Rating:
5.0

Reserve a car dolly online the night before. Arrived at the location the next morning at 9:00 and was in and out in 15 minutes. The car dolly was in great shape and in good working order.

Duane B. 
Rating:
5.0

i can't recall ever having any bad experiences with U-HAUL. They have always been professional and courteous.

DEBRA T.  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Dekysha P. 
Rating:
5.0

Customer did not leave a comment.

Laurence W. 
Rating:
5.0

Customer did not leave a comment.

Renee P. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Tamika B. 
Rating:
5.0

Michael was awesome ! Great customer service! Thank you all!

jatori M. 
Rating:
5.0

Mr. Michael has the utmost compassion and consideration for his customers. Because of his customer service and care I will be coming back to this location.

Aryka W. 
Rating:
5.0

Customer did not leave a comment.

Phyllis D. 
Rating:
5.0

Customer did not leave a comment.

Erika K. 
Rating:
5.0

Customer did not leave a comment.

Johnnie H. 
Rating:
5.0

It was a great experience. Pick up and drop off were both amazingly quick and hassle-free. As a surprise benefit, I discovered that U-Haul's prices on accessories are really good! On the way to the location, I bought an adapter for my 7 pin wiring connection. It turned out to be a 6-pin. I had to buy the correct one at the U-Haul store- and it was $3.00 CHEAPER than the one from the big box store!

carl M. 
Rating:
5.0

Customer Service was excellent!

Torrence H. 
Rating:
5.0

Prices are a little high but security is good people are friendly location is convenient for me

Irma m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

suzette w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanita J. 
Rating:
5.0

Everything was excellent very good customer service. Nothing to improve in my opinion.

Felicia P. 
Rating:
4.0

Customer did not leave a comment.

Leroy W. 
Rating:
5.0

Customer did not leave a comment.

mellisa m.  |  Overall Experience 
Rating:
4.0

Not much room to maneuver to get to trailers

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Ruthie W.  |  Overall Experience 
Rating:
5.0

No improvements are needed. I received VERY kind, friendly, and professional service & I'm much obliged!!!

Brenda M. 
Rating:
3.0

I had to pick up auto transport at a different location. This should be compensated !

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

Kevin A.  |  First Impressions 
Rating:
5.0

Always very friendly and helpful

EDWARD G. 
Rating:
5.0

Morning and afternoon employees know their jobs. Pleasure to do business with this location, "IN and OUT" experience the best ever ! Keep up the good work. Will return in the future ! Thanks

Duane C. 
Rating:
2.0

Honestly the old Caucasian guy that works in the front is extremely rude, and does reacist things... I don't like him, my father told me not to get a storage unit there because he's experienced the same thing. That guy attends to talk to people any kind of way and he has an entitled attitude about himself, he's rude and racist.

felicia d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Y. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

None.Excellent service.

LEONARD T. 
Rating:
5.0

Great service!

LATARIUS D.  |  Overall Experience 
Rating:
4.0

The employees are wonderful but the Uhaul app is trash! When its time to upload pictures it takes too long to accept a clear good picture and that becomes aggravating. I dropped off at 2:16am and wasn't able to complete drop off until after 3am thats ridiculous!

Anitra H. 
Rating:
5.0

Just keep up the good work

Rhoda G. 
Rating:
5.0

The manager was very helpful

Glenda N.  |  Overall Experience 
Rating:
3.0

I had reserved a trailer and appliance dolly but when I got to the location to pick it up there was no appliance dolly so I could not use the trailer without the dolly is I wanted to move a deep freeze and a refrigerator freezer

Catherine D. 
Rating:
5.0

Customer did not leave a comment.

Miyana E.  |  First Impressions 
Rating:
5.0

Management was nice & very friendly!

Kiara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwanna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clyde B.  |  Overall Experience 
Rating:
5.0

The staff is always very polite and helpful

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASTRED A.  |  First Impressions 
Rating:
4.0

Did notice a couple cockroaches in the storage room I rented... plan on putting a roach motel in.

Jo B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARTESE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

I need to cancelled though. The stuff is ruin.

Sandra H.  |  First Impressions 
Rating:
4.0

What a great facility and the staff was awesome. They were always very helpful and friendly. Thank you for the great service.

Kelly P.  |  Overall Experience 
Rating:
5.0

Very nice, quick and easy, storage unit was clean.

ally r.  |  First Impressions 
Rating:
1.0

Our storage unit roof leaked and got a lot of our stuff wet we have not been contacted by the insurance we purchased

joel w.  |  Overall Experience 
Rating:
5.0

Need to make sure that rooms are dry after you clean them out. I had a few spots that had a little water in my unit, but I still was able to place my totes down first on the dry part of the room.

Leslie H.  |  Online Move In 
Rating:
5.0

Staff very friendly

Frances H.  |  First Impressions 
Rating:
5.0

If I need to rent anything, I will be back.

Cheryl S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D.  |  First Impressions 
Rating:
5.0

The customer service Skills of the management (Shenoa Mandigo) and her team Member (Mike) were outstanding in all aspects. They were helpful with any issues that came up.. Highly recommend this location and staff for their professional attitude during my rental period. Well done !

billy w.  |  Overall Experience 
Rating:
5.0

Great facility, well kept with very friendly management and stafff

SCOTT S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha P.  |  Overall Experience 
Rating:
5.0

We rented a climate controlled room while building a house, and couldn't be more pleased with U-Haul's building, security, ease of rental, and service!

Michelle M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  Overall Experience 
Rating:
5.0

Excellent customer service

David M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  First Impressions 
Rating:
5.0

Thank you for a secure year. Nice staff.

Rosia H.  |  Overall Experience 
Rating:
5.0

Will go back any time

TORRIE A.  |  Overall Experience 
Rating:
5.0

Very nice and clean facility! Each worker we encountered was very professional and helpful

Jerry B.  |  Overall Experience 
Rating:
4.0

N/A

ANGELA B.  |  Overall Experience 
Rating:
5.0

Will use again

Walter W.  |  Overall Experience 
Rating:
5.0

This is about the 4th time using this location. And I wouldn’t change the it for the world, this staff is very helpful and professional. Thanks

Bridgette H.  |  Overall Experience 
Rating:
4.0

Not sure why you are now sending me a bill for $155.90. I handed that check to the store owner ON TIME and was called back. I was handed the check back since I was moving out. What's the deal?????

JEANETTE O.  |  Overall Experience 
Rating:
4.0

During our remodel, it was necessary to store home furnishings. It was very convenient having this UHaul facility located so close to us.

Evon M.  |  Overall Experience 
Rating:
5.0

Great employees on staff

CHARLES W.  |  Overall Experience 
Rating:
5.0

excllent

Maketria A.  |  First Impressions 
Rating:
5.0

Very nice workers

TORRIE A.  |  First Impressions 
Rating:
5.0

a+

KENNETH L.  |  Overall Experience 
Rating:
5.0

They are the best

Lawrence G.  |  First Impressions 
Rating:
5.0

Mr Mike was very nice and informative.

Rosia H.  |  First Impressions 
Rating:
4.0

Moved in and got settled. Clean unit.

kaiser c.  |  First Impressions 
Rating:
5.0

Everyone was nice, facility was clean

Sacora L.  |  Overall Experience 
Rating:
5.0

I’m so happy to see there are some nice people in the world and helping me to put my things in place that i feels that it’s in safety place and I wanted to thank y’all that I’m with uhaul company.

gloria w.  |  First Impressions 
Rating:
5.0

Very kind people. Were a great help to me because my wife passed away & they were so understanding & helpful

JOHN A.  |  Overall Experience 
Rating:
5.0

I had such a great experience. The staff was awesome and very helpful.

celia e.  |  Overall Experience 
Rating:
5.0

Facility is well kept and secure!

COURTNEY L.  |  Overall Experience 
Rating:
5.0

Rented 2 separate facilitating a move from Houston Texas. Manager and staff alike were always friendly and cooperative, helping to make my transaction so much easier. Definitely use again.

Douglas K. D.  |  Overall Experience 
Rating:
5.0

Very helpful and a sincere concern to satisfy.

Doug D.  |  Reservation 
Rating:
5.0

Nice experience

THERESA B.  |  Overall Experience 
Rating:
5.0

Professional and polite. Helpful and informative. Couldn't ask for a better experience, they are extremely friendly, fast and efficient!

keith m.  |  Overall Experience 
Rating:
5.0

The workers in the office was so friendly and made my move to Louisiana a pleasant one

john w.  |  Overall Experience 
Rating:
5.0

Every one was so nice and helpful! Yes I would use again and recommend to my friends and family! Thank You

FAYE M.  |  Overall Experience 
Rating:
5.0

Entire staff very professional

suzette w.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top