Customer Reviews for U-Haul Moving & Storage of Southern Hills

609 reviews

9380 Mansfield Rd   Shreveport, LA 71118

(318) 686-7198

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(318) 686-7198

9380 Mansfield Rd
Shreveport, LA 71118

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kaiko w.  |  First Impressions 
Rating:
5.0

Stored my belongings for 5yrs, no problem, no fuss. Thks

Regina R.  |  Overall Experience 
Rating:
5.0

Mike was amazingly helpful and very nice

SHELBY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsay C.  |  Overall Experience 
Rating:
5.0

The best customer service I seen in a long time.

Teresa C.  |  First Impressions 
Rating:
5.0

Staff was always helpful and courteous. Whenever I move again, I will use them again. Will recommend them to family and friends.

Gwendolyn L.  |  Overall Experience 
Rating:
5.0

Very helpful and professional

melvin d.  |  First Impressions 
Rating:
4.0

I wish office hours were a little longer

Teresa J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shefelah b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgia C.  |  Overall Experience 
Rating:
5.0

Good location for me.All employees were courteous and helpful.I have no complaints.

Irma m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mine J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Renita M.  |  Overall Experience 
Rating:
5.0

Just wish I could of got my items but they got sold…

Rebecca J.  |  Overall Experience 
Rating:
5.0

I will definitely rate this U-Haul A1. Excellent customer service. I have been dealing with U-Haul for a long time and are definitely the best. Thank you guys for everything!

Veronica F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candice p.  |  First Impressions 
Rating:
5.0

Had the unit for 4 years, no complaints.

CHRIS C.  |  Overall Experience 
Rating:
5.0

i can't recall ever having any bad experiences with U-HAUL. They have always been professional and courteous.

DEBRA T.  |  Overall Experience 
Rating:
5.0

Prices are a little high but security is good people are friendly location is convenient for me

Irma m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

suzette w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mellisa m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruthie W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin A.  |  First Impressions 
Rating:
2.0

Honestly the old Caucasian guy that works in the front is extremely rude, and does reacist things... I don't like him, my father told me not to get a storage unit there because he's experienced the same thing. That guy attends to talk to people any kind of way and he has an entitled attitude about himself, he's rude and racist.

felicia d.  |  Overall Experience 
Rating:
5.0

Great service!

LATARIUS D.  |  Overall Experience 
Rating:
5.0

The manager was very helpful

Glenda N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miyana E.  |  First Impressions 
Rating:
5.0

Management was nice & very friendly!

Kiara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwanna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clyde B.  |  Overall Experience 
Rating:
5.0

The staff is always very polite and helpful

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASTRED A.  |  First Impressions 
Rating:
4.0

Did notice a couple cockroaches in the storage room I rented... plan on putting a roach motel in.

Jo B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARTESE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

I need to cancelled though. The stuff is ruin.

Sandra H.  |  First Impressions 
Rating:
4.0

What a great facility and the staff was awesome. They were always very helpful and friendly. Thank you for the great service.

Kelly P.  |  Overall Experience 
Rating:
5.0

Very nice, quick and easy, storage unit was clean.

ally r.  |  First Impressions 
Rating:
1.0

Our storage unit roof leaked and got a lot of our stuff wet we have not been contacted by the insurance we purchased

joel w.  |  Overall Experience 
Rating:
5.0

Need to make sure that rooms are dry after you clean them out. I had a few spots that had a little water in my unit, but I still was able to place my totes down first on the dry part of the room.

Leslie H.  |  Online Move In 
Rating:
5.0

Staff very friendly

Frances H.  |  First Impressions 
Rating:
5.0

If I need to rent anything, I will be back.

Cheryl S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D.  |  First Impressions 
Rating:
5.0

The customer service Skills of the management (Shenoa Mandigo) and her team Member (Mike) were outstanding in all aspects. They were helpful with any issues that came up.. Highly recommend this location and staff for their professional attitude during my rental period. Well done !

billy w.  |  Overall Experience 
Rating:
5.0

Great facility, well kept with very friendly management and stafff

SCOTT S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha P.  |  Overall Experience 
Rating:
5.0

We rented a climate controlled room while building a house, and couldn't be more pleased with U-Haul's building, security, ease of rental, and service!

Michelle M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  Overall Experience 
Rating:
5.0

Excellent customer service

David M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  First Impressions 
Rating:
5.0

Thank you for a secure year. Nice staff.

Rosia H.  |  Overall Experience 
Rating:
5.0

Will go back any time

TORRIE A.  |  Overall Experience 
Rating:
5.0

Very nice and clean facility! Each worker we encountered was very professional and helpful

Jerry B.  |  Overall Experience 
Rating:
4.0

N/A

ANGELA B.  |  Overall Experience 
Rating:
5.0

Will use again

Walter W.  |  Overall Experience 
Rating:
5.0

This is about the 4th time using this location. And I wouldn’t change the it for the world, this staff is very helpful and professional. Thanks

Bridgette H.  |  Overall Experience 
Rating:
4.0

Not sure why you are now sending me a bill for $155.90. I handed that check to the store owner ON TIME and was called back. I was handed the check back since I was moving out. What's the deal?????

JEANETTE O.  |  Overall Experience 
Rating:
4.0

During our remodel, it was necessary to store home furnishings. It was very convenient having this UHaul facility located so close to us.

Evon M.  |  Overall Experience 
Rating:
5.0

Great employees on staff

CHARLES W.  |  Overall Experience 
Rating:
5.0

excllent

Maketria A.  |  First Impressions 
Rating:
5.0

Very nice workers

TORRIE A.  |  First Impressions 
Rating:
5.0

a+

KENNETH L.  |  Overall Experience 
Rating:
5.0

They are the best

Lawrence G.  |  First Impressions 
Rating:
5.0

Mr Mike was very nice and informative.

Rosia H.  |  First Impressions 
Rating:
4.0

Moved in and got settled. Clean unit.

kaiser c.  |  First Impressions 
Rating:
5.0

Everyone was nice, facility was clean

Sacora L.  |  Overall Experience 
Rating:
5.0

I’m so happy to see there are some nice people in the world and helping me to put my things in place that i feels that it’s in safety place and I wanted to thank y’all that I’m with uhaul company.

gloria w.  |  First Impressions 
Rating:
5.0

Very kind people. Were a great help to me because my wife passed away & they were so understanding & helpful

JOHN A.  |  Overall Experience 
Rating:
5.0

I had such a great experience. The staff was awesome and very helpful.

celia e.  |  Overall Experience 
Rating:
5.0

Facility is well kept and secure!

COURTNEY L.  |  Overall Experience 
Rating:
5.0

Rented 2 separate facilitating a move from Houston Texas. Manager and staff alike were always friendly and cooperative, helping to make my transaction so much easier. Definitely use again.

Douglas K. D.  |  Overall Experience 
Rating:
5.0

Very helpful and a sincere concern to satisfy.

Doug D.  |  Reservation 
Rating:
5.0

Nice experience

THERESA B.  |  Overall Experience 
Rating:
5.0

Professional and polite. Helpful and informative. Couldn't ask for a better experience, they are extremely friendly, fast and efficient!

keith m.  |  Overall Experience 
Rating:
5.0

The workers in the office was so friendly and made my move to Louisiana a pleasant one

john w.  |  Overall Experience 
Rating:
5.0

Every one was so nice and helpful! Yes I would use again and recommend to my friends and family! Thank You

FAYE M.  |  Overall Experience 
Rating:
5.0

Entire staff very professional

suzette w.  |  Overall Experience 
No reviews have been submitted for this location.

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