Customer Reviews for U-Haul Moving & Storage of Spanaway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Spanaway

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Trevor D. on

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The facility is in need of some upgrades. The pin pads are very dated and do not work well. The unit that I was initially going to rent also had a broken door.

robert s. on

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Nothing!! Your work was outstanding. Thank you.

JOYCE S. on

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Requested return phone calls from management has never been returned. I requested 6 times through cisto.er service and transferred to my storage assigned unit office, and was never able to speak with manager. Message requests were submitted and to this day I have not received a call back. This storage place is ridiculously unprofessional.

Qijiang S. on

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I Iike the place, quick service and nice people there. Definitely I’ll come back again.

Aaron G. on

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Pavel T. on

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Almost zero customer service! Not friendly!

Patricia P. on

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Michael N. on

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Nothing! Keep up the great work! :-)

Scott S. on

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The employee said that our truck had 5/8 of a tank to begin with and needed to be returned at the same level. Atter starting the truck the gauge clearly indicated a half tank. The employee should double check the fuel level before confirming the rental.

Nestor A G. on

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Alan B. on

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Very helpful and experience crew, great service!

Nestor G. on

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Melissa M. on

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Better communication with customers. I got charged extra money and no one called to explain.

CINDY K. on

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Twice in one month we reserved a 26 ft truck and both times we were called the day before and we were told that they weren’t going to be able to give us the 26ft truck because some one had not returned it , I’m sure they have more than one 26 ft truck , when we went to pick up the truck we were told it wasn’t at that location, so we had to drive across town to pick up a truck that also had a flat tire , the entire situation was frustrating.

Dietrich J. on

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The guy that unhooked the trailer was nice and very friendly. The person behind the counter seem like he did not want to work that day it gave me that impression

CONSUELO G. on

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Always busy so make sure you make reservation. Friendly and helpful staff.

Barry B. on

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Heidi L. on

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earl o. on

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Ryan S. on

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Daniel B. on

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Penny M. on

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Ki M. on

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frances t. on

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Richard G. on

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jeff e. on

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Overall fully met expectations. Thank you! Small items noticed: *Steering was very “floaty” / a lot of drift side to side while driving. *Steering wheel was sticky and dirty. * Strong musty pet smell in cargo container.

christine w. on

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Amanda S. on

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Wonderful service. Very helpful with getting the auto transport hooked and my car loaded.

LYLE M. on

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I rent there frequently. Had a new guy help me today. Did a great job.

Brian J. on

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Corrina C. on

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Decent prices, And friendly workers. Thank you for making my move easy uhaul.

Thomas H. on

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There was 0 customer acknowledgement, I had to follow a person in a Uhaul coat around to get help even though I parked in front and at least 3 employees saw me. When there was difficulty checking in the auto transport, no one would tell me what was going on even though I was standing in front of the person helping me. When he figured it out, he just wandered off. I picked up my contact and followed him towards the back and asked if everything was okay. That’s when he told me,”Yeah, you’re good to go.”

Ann S. on

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I was told how to self check in the truck when we were done, and was told that I would not be charged the $20 fee if I tried to use it, but that if the app does not work the camera would see the return and I would not be charged.. When I returned the truck, I tried to use the app to check it in and it did not work. However I was charged the $20 fee. Given what I was told, this was an unfair charge. :(

Darius S. on

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John A. on

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Bailey O. on

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RUSSELL P. on

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The ladies working on the day I closed out were not only friendly but super quick. I was in and out in less than 2 minutes!

victor j. on

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Great service

Vicki W. on

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As many times as I've used this facility I've never had a problem. Good customer service.

Jerry T. on

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They were there when I needed them.

Wanda B. on

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Thank you for your great customer service especially during such a difficult day. You should give the staff in Spanaway WA big raises.

Donald D. on

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It was an easy and simple process. The customer service was great!

Robert S J. on

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All the staff did an excellent job !

Rene M. on

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I have been to Uhaul twice in the last two years and whether I need boxes, a rental truck or a storage unit, the staff has been welcoming and helpful! Thank you!

Wanda B. on

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Your customer service was incredible. We had a bad bad bad day and the staff were so understanding and helpful. They went above all expectations to help us through it.

ANN B. on

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The person that helped us was amazing and so helpful it's to bad he will be leaving that store location to go to another. Good luck on you next adventure.

TISHA M. on

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The manager is terrible.

SANDRA R. on

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“CJ” was extremely helpful and patient with me when I was choosing which unit I needed. I was also able to easily reserve a truck for the date that I needed.

colene b. on

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Great place to rent moving trucks and storage units. Has everything you need to move or store belongings.

Ramon S. on

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I give it 4 stars.

Jim P. on

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Nice place but 2nd level , rough going up and down stairs

William B. on

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mary m. on

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After renting the unit I only had contact with the customer service reps when I paid the monthly rent. Didn't need them any other time, hey that's a good thing!

Christina H. on

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Very friendly and helpful staff! Units are secure and clean. Highly recommend!

Mary E. on

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Great storage place an the staff are always friendly very helpful.

Sherri C. on

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Staff was always friendly and helpful! This location is highly recommended and I would use then again!!

Philip W. on

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Storage unit had great access times, but 24 hour access was removed at some point. I would recommend this location for short term storage use.

Hally P. on

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Staff is excellent

Ben M. on

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Only complaint is the same as before. Not enough staff at the locations to take care of the customers. Waited over 20 minutes to check out of storage unit.

Linda c. on

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Y'all were able to accommodate me on short notice for a storage unit, and the price is not astronomical.

RENESA F. on

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In 1 day on my move day,was rushed between 4 uhaul facilities,ended up with no truck like reserv,no boxes/2expen., &no unit for an unknown person attached to my name with some E alert.Loss this 800.00

Travis M. on

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This has been a complete headache. Uhaul was disgusting on pickup. We can’t get into the storage unit we rented. We will probably chose Penske for our next move to save the annoyance.

berttrand r a. on

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Really helpful and patient. Showed us all units available.

Rebecca M. on

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This location treated me much better than the other location on Pacific

TAMIKA F. on

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The staff was very helpful

Yolanda L. on

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Everything was fine

MERRICE N. on

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I am in debted to the staff at the Uhaul for all of their patience, understanding and assistance, but mostly for their service; true dedication to their customers.

Willard H. on

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Only one minor issue -- when trying to access the unit after hours (8 pm) I couldn't figure out how to open the sliding door and had to haul stuff in through the smaller pedestrian door.

Lourdes T. on

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The only issue I had was the two u-haul box account wasn’t linked therefore I had to make two separate payments.

sara s. on

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This was a very clean, safe and friendly storage .

Kevin W. on

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I had to go in to arrange a 24 hour storage entry because of late work hours, when I did it wasn't an issue they gave it to me for a few day so I could sell some items.

DAVID S. on

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I had no problems with my storage units or customer service. The staff was always friendly and helpful.

REBEKAH L. on

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All great